UPS - Damaged Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

Richard of Medina, OH December 15, 2008

Richard of Medina OH (12/15/08)
I mailed 9 packages & was charged a LARGE SERVICE FEE for EACH BOX because I mailed them by US MAIL & not by THEIR UPS service. They do not have it posted that they will charge an EXTRA FEE for this service & I was NOT INFORMED of this at the time I mailed the packages. I learned of it 2 days later when I returned to mail 1 parcel & I balked at the cost, The clerk then told me that they charge an EXTRA FEE to send it by US MAIL !!! Shoudn't they inform you in advance??? They charged an EXTRA 8.00 for one of the boxes !!!

I estimate it cost me an extra 30-440.00 to send my parcels & considering the economt I think thats a bit EXCESSIVE !!

Mike of Santa Clarita, CA December 8, 2008

Mike of Santa Clarita CA (12/08/08)
UPS has virtually destroyed an important package and enclosed document that I paid 18.50 for overnight shipping! This is not the first time they have badly damaged a package, but IT WILL BE THE LAST TIME! NEVER AGAIN UPS!! Unbelievable...

I will have to try to use this document but will eventually have to order another one. I will NOT allow it to be shipped via UPS I can promise!

Laura of Beverly Hills, CA December 3, 2008

Laura of Beverly Hills CA (12/03/08)
I returned a 3'x5' rug to the company I ordered it from in mid-Sept. I shipped the rug via UPS per their instruction, after carefully sealing the rug in the original packaging materials. I took the package to a nearby The UPS Store and paid over 30 for shipping. The rug was damaged in transit, while in the possession of UPS. As such, the rug merchant refused to take delivery, returning it to me and giving me a phone# to contact UPS to file a damage complaint. UPS opened a case file and picked up the rug to inspect the damages. The next day, I received a call from The UPS Store telling me to come pick up my rug!

I called UPS and only then was told that because I took the rug to a The UPS Store - a separate entity from UPS - it was shipped under the store's account# and therefore, the store was their customer not I. They would not tell me the result of their analysis, claiming that was confidential between them and their customer. They told me that if they determined reimbursement was warranted, they'd provide it to the store and I'd have to work it out with the store to get reimbursement. They would not tell me however whether reimbursement was made to the store, again claiming confidentiality. I talked to the store owner who told me it would take 10-15 business days to get any reimbursement from UPS and that he'd call me when he received it. I've called several times and been told that the claim is being processed.

Today, they left me on hold for 10 minutes, waiting for the owner before I finally hung up. I called again and was told the owner would call me back. I've not received a return call. I then called a UPS complaint # only to find out that it's for The UPS Store and all they'll do is file a complaint requiring the owner to return my call within 4-5 business days. Bottom line, I'm getting the run around from UPS, the store and The UPS Store company. It's becoming apparent that the only way I may get reimbursed for my loss is to take the owner to small claims court.

It's shocking that UPS can get away with such behavior...it's my property, I paid the shipping costs, they damaged it while in their possession (it appears that someone dropped a sharp pole-like object onto the rug, piercing the packaging and tearing a hole through the rug) and yet, they don't think they have any responsibility to me at all. I can't be the first customer who's experienced such shoddy treatment.

221.15 cost of the rug + 33.98 UPS shipping fee.

Martin of Frederick, MD December 2, 2008

Martin of Frederick MD (12/02/08)
Yesterday (December 1st) UPS delivered a package to my townhouse in Frederick, MD. Usually the driver leaves the package wedged between my screen door and my front door in an attempt to protect it from the weather and any prying eyes that might want do some Christmas shopping at my front door. This is usually not a problem however on the day in question we were experiencing high winds. Since the package was too wide to allow the door to completely shut the wind was able to catch the open screen door and slam it against the house.

The (screen) door was damaged enough to prevent it from completely closing. Replacement will cost at least 200 dollars. I visited the UPS website and found no avenue for addressing this type of incident. Is UPS liable for the damages done to my screen door? If so how do I go about recouping?

Kien of New York, NY November 26, 2008

Kien of New York NY (11/26/08)
We shipped merchandise from California to New York using our own trunk. The trunk's value is 400. When we received the package, the trunk itself was dented. I filed a complaint and the UPS employee came to our business location to pick it up. A week later, they rejected our request to replace the dented trunk. I disputed their decision. They stated that they would call the shipper to clarify the aforementioned events. We had not heard from them in two weeks, so I called UPS to find out what was the status of our trunk.

They claimed that the trunk was shipped back to the shipper. I called the shipper and the shipper stated that they did not receive anything. I later found out that UPS shipped it to the wrong address and I managed to get in contact with the person who had our trunk two weeks ago. UPS claimed that they will go pick up the trunk and return it to us. Ever since then, we have not received the trunk and the last time I spoke to a UPS agent was Monday, November 24th, 2008. They claimed that they were unable to assist us even though we are a loyal customer.

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