UPS - Damaged Shipments

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Kevin of Lake Worth, FL January 11, 2009

Kevin of Lake Worth FL (01/11/09)
I sent a Guitar Amplifier by UPS packed it great and it was damaged when received by buyer. When I bought the amp from someone on ebay the train was derailed coming from LA to Florida. The buyer said that the amp was heavily damaged.

Buyer received amp and said the amplifier was heavily damaged due to shipping. UPS denied my claim of 600.00 due to not packing up to their standards. I packed the amp as a amp should be packed with styrofoam and paper all around. Now, I am out 600.00 for the amp and have no money to pay the guy back due to bad times in the economy. How can they get away with this. They damaged the amp and are not responsible, this is ridiculous. What is happening to America. How can I get my money back after being denied by UPS. I really need the money and want to pay the buyer back, he has 200.00 from another deal I made on Ebay. I will never use UPS again and am telling everybody not to use UPS.

Robert of Stover, MO January 10, 2009

Robert of Stover MO (01/10/09)
I bought a surround system from a seller on ebay about three weeks ago. The seller is reputable, and packed the whole thing nice and neat. The package was insured, and I figured I was covered. When the UPS truck arrived at my house, I went to the street to get it and lo and behold, here was a box that was obviously crushed. Even the driver apologized, stating he got it like that at the warehouse, and I should open it to make sure things were alrite. So I did, and after removing the packaging, looked as though things were ok, and nothing had been hurt (it was dark when I did this).

I got inside, unpacked it, and parts started falling out of the packaging. So I took pictures of the whole thing, in the box and out, and filed a complaint/report. UPS called me, did the inspection, and then said they had to contact the shipper (which is totally backwards, since I already paid for it) So, the seller then calls me and says UPS says it was his fault for not properly packaging the thing. Mabye the forklift marks on the box had something to do with the faulty packaging? Anyway, I'm going to the local TV station with the pics and a investigative story. They really shouldn't [upset] someone that has a wife in media. Would love to include this site in the report!

Well, since I happen to be a audio engineer by profession, I fixed the reciever and the damage to the speakers, only after they told me the claim had been processed on my end and all I needed to do was wait. Doesn't cure the fact that the value of the property has now been cut to almost nothing since it was destroyed. So I'm out the value, plus shipping, and the shipper, in my opinion, should be also reimbursed for the headache of dealiing with these idiots. Mabye a nice story about them on the local CBS affifiate here will wake them up.

Marianne of Amarillo, TX January 8, 2009

Marianne of Amarillo TX (01/08/09)
I have used UPS for not even a month and my customers keep receiving broken items...In the past DHL was my shipper for many years,not one broken item in all that time. My beef is with this last package sent out after the Holidays,a pedestal stand that was placed inside a box with a crate that held the item,so the stand wouldn't become umbalanced, placed rounds and rounds of Large Bubble Wrap around the stand.....The item had an inception,which they lied about and claimed the customer rejected the package,because of damage.....My customer told me she was never presented with the package. UPS claims I used the wrong box,incorrectly packaged....Will not give me a refund.....Not to mention I had FRAGILE stickers all over the package. Dimmensions of this package 19x13x13 I feel like if a FRAGILE PACKAGE is dropped of a truck,it really doesn't have any chance of survival. I'm never using UPS again. What a Hassle

Pedestal was dropped so hard that it came out of the box and smashed the top half of the stand.

James of Waterford, MI January 8, 2009

James of Waterford MI (01/08/09)
A customer gave us the wrong address to ship to and we were billed for an address correction and so was the customer we both ended up paying it. and ups will not refund the money. Nice that they can double dip our accounts like that.

loss of income

Alan of Toronto, ON December 19, 2008

Alan of Toronto ON (12/19/08)
a package comong from Yves Rocher Inc.Quebec, Canada, was coming opened and broke and somebody deliberate filled up the box , replaceing the air-pillows for damage with local newspapers, the newspapers are dated dec.16 and the pacakage was deilvered in dec.18 2008, after several delaying and returning back.I took 3 pictures like samples of violation.

violation of correspondence and privacy.

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