UPS - Damaged Shipments

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Lorraine of Dairy, OR March 4, 2009

Lorraine of Dairy OR (03/04/09)
bought a small dishwasher from isell4you@live.com, received the dishwasher, was damaged, the front nobe broken, scatched and the back leg and motor mount broken, would not hold water. contacted ups right away, boy did they mess this up. First they charged the seller for my shipping, had to have UPS credit him and charge me for the shipping, then when I file a claim they wanted to return to shipper, shipper refused, claimed it was shipped in excellent condition.

Called UPS again to cancell pick up, the did not cancel and charged me, had to call again, they credited me. Then was told someone had to come over and expect the item. Never happened, weeks went by, called again, after amost 2 months finally got a claims person. They told me because I went ahead and fixed the dishwasher and no-one ever came out to look at it and the packaging, I get to eat the damages on the dishwasher. Even though I have receipts that prove it was damaged. I have never used ups on such an item, never filed a claim, UPS did not advise me of the proper prcedured for filing a proper claim.

They made one mistake after another, and now they said I did not follow the right procedures so I'm screwed. I get to eat the cost of the repairs on the dishwasher and they walk away scott free. This is not right, they should make this claim good. Why would I have to buy parts for a dishwasher I never had, if the dishwasher I ordered and received was damaged. They said I did not keep container and take pictures, so I have no proof it was damaged.

front of dishwasher scratched, nob broken, back metal leg bent, had to rebend back, the motor mount that holds the motor and water was broken and would not hold water.

Randy of Colfax, CA March 2, 2009

Randy of Colfax CA (03/02/09)
I purchased a guitar from a man named Zach in the Nashville area. He packed the instrument well and verified it was packed to UPS specs and insured it for the purchase amount of 1500.00 The instrument was broken in transit. Zach filed a claim with UPS (Crawford) They denied the claim. The reason they gave for denying the claim was because they DID package it properly

The neck is broken on this instrument. I got an estimate to replace the broken neck at 2200.00 I paid 1500.00 for a broken instrument that was insured and I am bearing a total loss on this broken instrument.

Rich of Frisco, TX February 27, 2009

Rich of Frisco TX (02/27/09)
I ordered a pair of solid cherry night tables from James Reid Furniture in Kingston Ontario Canada at a cost of 899 + tax Canadian (approximately 1600 USD). The items were shipped via UPS in the manufacturers shipping cartons and when the driver was asked whether the packaging was adequate indicated that it was. Both boxes were shipped on one waybill as a single insured shipment using my UPS account. The items arrived at my home in Frisco Tx approximately one week apart. The first item was checked and the damage was reported to UPS immediately.

UPS picked up the first package the following day to inspect the damage. When the second package arrived I reported the damage to UPS and they arrived the following day to pick up this package for inspection. Both pieces of furniture were obviously mishandled as pieces of the half inch+ solid cherry were splintered. UPS called later that week and informed me that my claim had been denied due to insufficient packaging. I was angry, but asked when the items would be returned and was told that they would be in transit to me soon.

Both items were shipped back to Canada without ever informing me. The furniture store that shipped the package refused the return shipment. Total cost was: Furniture - Approx. 1600 USD Shipping - Approx. 250 USD Brokerage fees at border - Approx. 250

Joe of Greenville, SC February 27, 2009

Joe of Greenville SC (02/27/09)
We are having several shipments damaged by UPS with the boxes crushed, ripped open, and contents sticking through the sides of the box and damaged. We placed a claim and a third party arbitration firm refused the claim because we did not package the product well enough.

I went to the UPS shiping center and asked for training on proper packaging. The desk attendant could not provide me any training. She said All I can tell you is we were always told to have 2 of packing on each side of the box. I asked if they have a packaging engineer. I was told no. I asked how many people do packaging at this site. 4. Do you have any packaging instructions for customers? No. Do you have any packaging instructions for the people who work here? No

Just before leaving she searched UPS' website and gave me a printed page referencing packaging. UPS has no packaging procedures for themselves on site. The attendants can not tell you how to package, they have no pakaging engineer, they have no packaging instructions for customers, UPS: crushs, tears, and rip open boxes, and have the goods haging out the sides damaged...but it's my fault although we have photos of the package leaving our shop in A-1 condition.

Control of Buena Park, CA February 18, 2009

Control of Buena Park CA (02/18/09)
Shipped, on a pallet, a 4,000 inverter. Insured shipment for 4,000 which is the cost to repair. It was a critical shipment for a machine that was down. UPS dropped the pallet destroying the unit. It was beyond economical repair. After a dozen phone calls and 7 business days they finally came to inspect it. They denied the claim as improperly packaged. Excuse me.... when a unit is palatalized and then dropped how are you supposed to package for that? We have shipped hundreds of units over the last 26 years. This is not the first time we have run into this with UPS. We have since switched to Fed Ex and have had NO problems. I do not recommend shipping with UPS and if you do the insurance is a scam unless they lose the unit altogether.

Our customer is demanding 14,000 for downtime reimbursement and having to buy a replacement unit for 11,000.

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