UPS - Damaged Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

Stephanie of Casselberry, FL January 27, 2009

Stephanie of Casselberry FL (01/27/09)
I shipped my computer in the original box that came from tigerdirect.com to Bethlehem, PA. UPS broke a 1300 brand new desktop tower. I filed a claim, they went to the recipient's address and confiscated the computer tower and shipped it back to the UPS store here in Florida. Then they denied my claim saying insufficient packaging.When it was in the original box! So, now now I have no computer and no money!

Completely demolished case and motherboard. I have no working computer for school and I do not have 1300 to buy a new one. I need to take them to Small claims court asap.

Dave of Bloomington, MN January 24, 2009

Dave of Bloomington MN (01/24/09)
UPS Ripped me off for 635 I paid 35 to the Bloomington MN UPS Store (#4519) to return a 600 Sony HDTV that I purchased online from B&H Photo (in NYC). I told Randall it was 600 in value. I was not offered insurance, so I thought UPS would be responsible. I packed it in the same box, styrofoam, and air bags it came with. According to B&H Photo, the package was damaged when it arrived. B&H Photo said it looked like a forklift had punched right through the box.

A claim was issued, and the local UPS Store informed that UPS has denied the claim and I am out both the 600 purchase and 35 shipping charge. The UPS Store said that regardless of whether or not I had purchased insurance, if UPS Corporate denies the claim, they won't pay. Their reason for denying the claim is It wasn't packed properly. Now B&H Photo / UPS is returning the broken HDTV to me. So I paid 635 for a TV that doesn't work.

Jackie of Newton, IA January 23, 2009

Jackie of Newton IA (01/23/09)
I shipped two embroidery machines to 2 different states and BOTH were damaged in shipping via UPS. One of the machines was so badly damaged on the outside a steel rod actually bent, that they are paying that claim (even though 5 of styrofoam encasing it!)

The second machine they are denying. First they said it was because there was no visible damage. then when I refiled, they now say insufficient packaging. I used the manufacturers packaging which is a complete styrofoam encasement, then additional styrofoam pieces on the top of it for added protection. Ialso added additional bubble wrap! The handles were both torn up obviously it was thrown or dropped. Now the computer panel will not communicate properly with the machine so the hoop goes everywhere but where it should. They are denying the claim and Im out 2000.00!

computer panel internally damaged making the machine not communicate properly for hoop to move properly

Linda of River Edge, NJ January 20, 2009

Linda of River Edge NJ (01/20/09)
I shipped some gift cards as a Christmas gift via UPS 2nd Day Air to my son in California & it was to arrive on December 24. UPS reported damage & loss of contents on a 2nd Day Air envelope. There were gift cards in a Christmas card inside & the envelope was reported damaged & the contents missing. It was an obvious theft by either the UPS driver or someone loading the UPS truck.

on 4am on Christmas eve the package was on the truck & by 5pm. it was damaged & contents missing. I have tried in vain to recover the cost of the gift cards totaling 275 & my claim has been denied several times by UPS.

I had to replace the gift cards & the Christmas gift ended up costing me double (550) The receiver did not have the replacement gift in time for Christmas. UPS never re-imbursed for the cost of the shipment.

Heather of Holbrook, NY January 14, 2009

Heather of Holbrook NY (01/14/09)
I ordered an Archos media player on eBay (it was the second one I ordered from the same seller inside of two weeks). I left the house at 9:30pm 1/8/09 and came home 15 minutes later and a brown envelope was propped up on my porch. It was for the second Archos. I opened the package and the box inside was empty. No Archos, no cables, and no manuals. Upon examination, the box was ripped open on one end and the envelope wasn't the shipper's normal bubble padded envelope. Instead, the box was inside of a plain envelope with the address label cut from the original bubble padded one and taped to the new envelope. I immediately notified the seller and described everything and even sent him pictures.

Next day, I showed it to the driver who normally delivers to my house (he said he didn't deliver it since he was dropping off stuff to my house much earlier in the day) and he said it looked like a repack from the facility. He also gave me a direct number to the Farmingville facility. I called and spoke to Carol. She called their damages department and they said there was no Archos there. Now the seller has to do a trace on it.

I looked up the tracking number of the package and saw that it had passed through the facilities in New Jersey and Uniondale, NY. From my research on the internet, it seems that packages tend to get 'lost' frequently in those two facilities. Seems to me that UPS employees are raiding packages and walking away with them. I've been to a UPS facility for a job interview and there is no real security (just a guy in a booth everyone has to pass through with a metal detector).

Due to this, I am now out 166.99.

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