UPS - Damaged Shipments

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Joe of Greenville, SC February 27, 2009

Joe of Greenville SC (02/27/09)
We are having several shipments damaged by UPS with the boxes crushed, ripped open, and contents sticking through the sides of the box and damaged. We placed a claim and a third party arbitration firm refused the claim because we did not package the product well enough.

I went to the UPS shiping center and asked for training on proper packaging. The desk attendant could not provide me any training. She said All I can tell you is we were always told to have 2 of packing on each side of the box. I asked if they have a packaging engineer. I was told no. I asked how many people do packaging at this site. 4. Do you have any packaging instructions for customers? No. Do you have any packaging instructions for the people who work here? No

Just before leaving she searched UPS' website and gave me a printed page referencing packaging. UPS has no packaging procedures for themselves on site. The attendants can not tell you how to package, they have no pakaging engineer, they have no packaging instructions for customers, UPS: crushs, tears, and rip open boxes, and have the goods haging out the sides damaged...but it's my fault although we have photos of the package leaving our shop in A-1 condition.

Control of Buena Park, CA February 18, 2009

Control of Buena Park CA (02/18/09)
Shipped, on a pallet, a 4,000 inverter. Insured shipment for 4,000 which is the cost to repair. It was a critical shipment for a machine that was down. UPS dropped the pallet destroying the unit. It was beyond economical repair. After a dozen phone calls and 7 business days they finally came to inspect it. They denied the claim as improperly packaged. Excuse me.... when a unit is palatalized and then dropped how are you supposed to package for that? We have shipped hundreds of units over the last 26 years. This is not the first time we have run into this with UPS. We have since switched to Fed Ex and have had NO problems. I do not recommend shipping with UPS and if you do the insurance is a scam unless they lose the unit altogether.

Our customer is demanding 14,000 for downtime reimbursement and having to buy a replacement unit for 11,000.

Ben of Boone, NC February 9, 2009

Ben of Boone NC (02/09/09)
Iphone was broken in shipment. Was Bubble wrapped in a phone box. They claim improper packing and they deceived on insurance. I bought but there is none, only a value stated. Very poor service afterwards, but they kept my 42.00 ship cost too.

Iphone broken. 540.00 damage claim

Randy of O'fallon, MO February 3, 2009

Randy of O'fallon MO (02/03/09)
Paid to have my 26 inch flat panel TV, only a few months old. Shipped from St. Louis to Fullerton CA. TV was destroyed. I followed the instructions given to me by the UPS staff on proper and correct packaging, I even added extra packaging. UPS clerk asked value of TV and I told him. Asked if I wanted insurance and I said yes. MAde the mistake of thinking TV was insured and found out that it was not. UPS will only pay 100.00 plus shipping cost. Horrible service and very confusing group. I will NEVER use UPS AGAIN.

Flat panel TV screen smashed, corners of tv broken.

Cortri of Brooklyn, NY January 29, 2009

Cortri of Brooklyn NY (01/29/09)
I mailed a package to myself on 11-15-08 via UPS from Chicago to Brooklyn. I waited 10 days for this package and it never showed. That's when I started calling in an attempt to track the package. I was told everyday for twenty days that the package was on it's way. The package never showed. They then put a tracer on the package in a attempt to locate it. It was then that I was told that the package had been all over the country from location to location and I knew then that it had been through hell. I was told that the Tracer would take 8 business days. after 11 business days had passed they then closed the investigation and assured me that they were cutting me a check for the loss of my package, damages totalling 7231.

A day later I called to check the status of my compensation and that's when I was told that the bag had been located, and that it was on it's way. 2 days later the bag showed up and it wasn't even in the original package that I sent it out in. They had to repackage what was left of the bag. Which was only a few pieces of my garments and they had been drenched and were started to mildew. I called UPS and told was assured that they would pay for any damages and loss because of the package.

I waited five days for the payment that they assured me was on it's way. After 7 business days I was finally told that they would only be compensated for the merchandise for up to 100, even after they destroyed my package, and I had to wait for more than two months, they've showed no mercy and have no interest in even meeting me halfway.

All of my camera equipment was among the contents of the package, and I'm a photographer. So I haven't been able to work for close to three months, and now the camera equipment is gone, never to be recovered.

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