UPS - Damaged Shipments

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Joe of Durango, CO March 8, 2009

Joe of Durango CO (03/08/09)
I shipped three parcels from Durango CO, to Albuqeurque, NM on 06/06/2008. I paid for insurance on the parcels which were large solar panels. Each panel cost 750 each. Two of the panels arrive at destination broken beyond repair. One was intact. A claim was filed within the required timeframe. Damaged packages were picked up by UPS but were not returned to me as indicated in the policy. No communication has been received by me from UPS regarding the claim.

The packages continue to be listed in the UPS tracking system as: THE PACKAGE WAS DAMAGED IN TRANSIT. UPS WILL NOTIFY THE SENDER WITH THE DETAILS / ALL MERCHANDISE IS BEING RETURNED. UPS WILL NOTIFY THE SENDER WITH DETAILS OF THE DAMAGE On October 1, 2008 I sent a letter to UPS Corporate Headquarters requesting action on the claim. I did receive a phone call subsequent to this letter but only played phone tag and did not actually talk to a human.

Cost of solar panels (750*2) for a non-profit on tight budget. Delay in completion of an important project to the Discovery Museum of Durango

John of Chicago, IL March 6, 2009

John of Chicago IL (03/06/09)
I delivered an antique table to be delivered to an Ebay winner and it was in perfect shape. I have pictures from the Ebay auction. I delivered the table 2 bloc ks away and set in in their shop. Two employees were expecting it and said thank you. I said let Lynn know it is here

They called the new owner of the table who was paying for shipping and said the table leg was broken and glued back on by the owner. That would be me. The new owner sent me an email about this. Shocked, I called Lynn (owner of the UPS) and she went on to say that the leg was not damaged, but a crack had developed, due to its age? The table was in pristine condition--20 years old. It obviously was dropped or manhandled. Now I am stuck reimbursing the new owner for the full value of the table that has been shipped to her. This store has done nothing but coverup sloppy work and lied repeatedly.

Lorraine of Dairy, OR March 4, 2009

Lorraine of Dairy OR (03/04/09)
bought a small dishwasher from isell4you@live.com, received the dishwasher, was damaged, the front nobe broken, scatched and the back leg and motor mount broken, would not hold water. contacted ups right away, boy did they mess this up. First they charged the seller for my shipping, had to have UPS credit him and charge me for the shipping, then when I file a claim they wanted to return to shipper, shipper refused, claimed it was shipped in excellent condition.

Called UPS again to cancell pick up, the did not cancel and charged me, had to call again, they credited me. Then was told someone had to come over and expect the item. Never happened, weeks went by, called again, after amost 2 months finally got a claims person. They told me because I went ahead and fixed the dishwasher and no-one ever came out to look at it and the packaging, I get to eat the damages on the dishwasher. Even though I have receipts that prove it was damaged. I have never used ups on such an item, never filed a claim, UPS did not advise me of the proper prcedured for filing a proper claim.

They made one mistake after another, and now they said I did not follow the right procedures so I'm screwed. I get to eat the cost of the repairs on the dishwasher and they walk away scott free. This is not right, they should make this claim good. Why would I have to buy parts for a dishwasher I never had, if the dishwasher I ordered and received was damaged. They said I did not keep container and take pictures, so I have no proof it was damaged.

front of dishwasher scratched, nob broken, back metal leg bent, had to rebend back, the motor mount that holds the motor and water was broken and would not hold water.

Randy of Colfax, CA March 2, 2009

Randy of Colfax CA (03/02/09)
I purchased a guitar from a man named Zach in the Nashville area. He packed the instrument well and verified it was packed to UPS specs and insured it for the purchase amount of 1500.00 The instrument was broken in transit. Zach filed a claim with UPS (Crawford) They denied the claim. The reason they gave for denying the claim was because they DID package it properly

The neck is broken on this instrument. I got an estimate to replace the broken neck at 2200.00 I paid 1500.00 for a broken instrument that was insured and I am bearing a total loss on this broken instrument.

Rich of Frisco, TX February 27, 2009

Rich of Frisco TX (02/27/09)
I ordered a pair of solid cherry night tables from James Reid Furniture in Kingston Ontario Canada at a cost of 899 + tax Canadian (approximately 1600 USD). The items were shipped via UPS in the manufacturers shipping cartons and when the driver was asked whether the packaging was adequate indicated that it was. Both boxes were shipped on one waybill as a single insured shipment using my UPS account. The items arrived at my home in Frisco Tx approximately one week apart. The first item was checked and the damage was reported to UPS immediately.

UPS picked up the first package the following day to inspect the damage. When the second package arrived I reported the damage to UPS and they arrived the following day to pick up this package for inspection. Both pieces of furniture were obviously mishandled as pieces of the half inch+ solid cherry were splintered. UPS called later that week and informed me that my claim had been denied due to insufficient packaging. I was angry, but asked when the items would be returned and was told that they would be in transit to me soon.

Both items were shipped back to Canada without ever informing me. The furniture store that shipped the package refused the return shipment. Total cost was: Furniture - Approx. 1600 USD Shipping - Approx. 250 USD Brokerage fees at border - Approx. 250

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