United Parcel Service - UPS Reviews

I appreciate how the owner MR. ** went out of his way to help me get the package deliver to me in Houston. My package was deliver to wrong address, the person who got the package delivered went to multiple UPS locations but was not successful getting any help. Syed understand the situation, call me and give me correct information and I ended up getting pkg shipped to my location. This is great customer service and shows how dedicated he is to help customer.

I am writing to share my sincere gratitude for the exceptional service provided by one of your drivers, Steven **, in Blountville, TN. My package (Tracking #**) had been delayed, and I needed the contents urgently. Steven went completely out of his way to ensure the package reached me as quickly as possible once it was in his hands. His professionalism and willingness to help turned a stressful situation into a great experience. I hope he can be recognized for his hard work and dedication to customer service. Thank you, Jennifer **.

Shout out to the UPS driver who delivered a package in Marine, MN on Friday! I was waiting on an overnight UPS delivery containing a federal apostille and FBI background check needed for a correction with the Spanish consulate on a very tight timeline. I had to leave early for a performance gig and couldn’t receive the package myself, but my parents were there to pick it up.

I live in the Ravensworth Farm community and we had a package delivered today by Shomari. As always, he is sooo kind and very professional. Our family are grateful for having you and James delivering our neighborhood. James, where are you!?! We miss seeing you! Thank you Shomari and James!!!

Yesterday my UPS pick up was beyond excellent. Your driver helped me tremendously to assemble the packaging of the Keurig nonworking coffee maker return. He was so kind, so helpful and I appreciated it so much! He has delivered to me previously and is always professional and gives the best service. You have a great employee!!!

Customer Service here is a joke. They are an ineffective, waste time and all they can do is tell you to go online and apologize. They make promises and their Management team denies and apologizes and just waste your time.

This is a terrible service organization. They misplace your package and when you call there is no single person responsible to talk with. UPS failed to deliver my passport including a visa and my birth certificate. I paid for a three day ground delivery. Since January 29th till date UPS could not trace my package which was delivered to their Maryland facility.

DO NOT USE UPS WHEN A SIGNATURE IS REQUIRED!! The receiver is expected to be at home to sign for the package, and the delivery window can be 12 hours. They cannot leave home, take a meeting, take a shower, or even go to the bathroom, or risk missing the delivery. They cannot leave a note to leave the package with their signature in the event they need to step away for even a few minutes. And if they miss the package on a Friday, they must go to a pickup location, but they cannot do that until the following Tuesday...which is a longer stretch than the actual shipment of the package. They claim they only deliver on "business days"...then they define their business day as going until 9pm...but only for delivering their packages...Their pickup locations don't operate until 9pm. Their definition of "business day" is adjusted when it is for their convenience, not the customer's. Horrible business operation!

I don't know how that company survive. It is the worst one on the business for delivery. They took all day without updating the information of time for arrival at the address of the packages and are so much liars.

Horrible people. They have my medication. Told me it’s my problem their driver didn’t get it to facility on time, won’t get it till Monday. Literally hung up on me. I have call recorded. Should not be allowed to handle medical care if can’t be responsible.

Very bad experience with UPS, they just don’t care if you receive your package or not. Wish companies choose other postal services to deliver. This is the location listed on their website. This is the note left at my door, good luck finding the location 40 min away when there is an UPS store a mile away. Waste of time.

You have a delivery tracker and it's not accurate, the delivery estimate changes all day and when a signature is required you have to wait all day.

UPS is the worst ever. Even if they deliver to a home address it’s usually to the wrong one. And when they ask for feedback they don’t respond. If you want to contact them? Forget it. They make it impossible. 100% of the time they deliver to the wrong address in my community.

Their drivers will waste hours of your time to save 1 minute of their own. I recently sent a wedding ring to my parents' house to ensure someone was around to sign for it. Did UPS actually attempt to deliver it? No. The tracking looked suspicious so I asked my mom if she got a notice or anything. Nope. They did not even attempt delivery. Instead, they chose to immediately take it to an access point. That's a problem because their access point has terrible hours and I have to work.

I am extremely disappointed and frustrated with the level of service I have received. The customer service experience has been one of the worst I have ever encountered. The information provided on the website does not match what customer service representatives tell customers over the phone, and even when calling multiple times, I received different answers from different representatives. No one seemed to know what was actually going on with my shipment.

Was at my apartment all day only to be emailed saying they “missed me” and are rerouting the packing to a UPS center that DOESN'T EXIST. I spend money to drive over to the access point to be told they haven't existed for a while. And now my package is floating around somewhere where I cannot track it or go to get it. I paid extra for this delivery only to be doing most of the work myself. UPS is lazy and the first package I had received went straight into my mailbox, all of a sudden the second delivery they couldn’t even bother knocking on the door or calling to be buzzed in? Doesn't make any sense and is highly unprofessional. Don't pay UPS anything unless you want to wait longer and do most of the work.

Marked as delivery but it wasn’t. Delivery guy is Erik. He didn't take a photo for proof. I can't even file a claim.

Day one UPS does not leave my delivery cause they couldn't get a hold of me. Day 2, they decide that they have the wrong address and return it to the store, I call UPS. The fact is they did have the right address but they still wouldn't give me my package. How does that make any sense?

Nothing but garbage. Driving double parked all day, out for delivery 9AM, delivery attempt 6:45 PM, for three days in a row. Horrible customer service. Just do yourself a favor and stay away for the UPS mess.

My package was on track to show up on Saturday 5/30/2026 between the times of 2-6 PM EST. At 1030AM I received a notice that the package was out for delivery and at 1120AM it said Delayed. No reason just that it would be shipped at another date and time whenever they got to it ASAP. Nothing changed until Monday morning when it said out for delivery again arrival time 2-6PM EST.

UPS is TRASH!! I shipped a package “Guaranteed” Overnight by 12pm delivery. They lost it and the package was 24hrs late. I called for a refund (15-16 times). Was able to reach a human, but they said they must transfer to “Guaranteed Service Refund Department” then the call goes straight to AI just like I first called every time!! They are SCAM ARTISTS!! I own 3 businesses and will NEVER use them again after this…

I had overnight early am. Here it is Monday and I still have not received my package. I paid 500 for next day early air. To get a refund you have to jump through a thousand hoops. This is the worst shipping company ever. Extremely poor services. FedEx is a 1000 times better than this crappy company.

I had a two day shipment that is medicine. It has been delayed now over 3 days. I will be without my medicine and in a concerning situation without it. I called and was treated terribly by Ramel. The call center was unhelpful and bad customer service. These huge companies get away with criminal behavior and there’s nothing the average person can do.

This is another UPS delivery problem. I ordered a new bed for my apartment which was supposed to be delivered yesterday on Thursday. I planned accordingly and need arrangements for my friend to help me move it into the apartment. I get notification at 8:45 15 minutes before they stop delivering stating that it was being delayed another day, but it didn’t give a reason so it’s now Friday 930 actually and they stopped delivering 30 minutes ago. They’re supposed to be delivered tonight and I made arrangements again. Now they say that they sorted it, which I think means put it on the wrong truck to be delivered so it’s not gonna be delivered tonight and it’s Friday which means now I have to wait until Monday for it to be Delivered.

They will not redirect a package even though it contained essential medication. Said they would redirect but did not. I would not ever choose to use this company.

I paid more than $100 to UPS to deliver an envelope containing documents related to a transaction worth over $40,000. I specifically chose UPS and paid a premium price because these documents were time-sensitive and important. The original package was sent from Lawrenceville, Georgia to Lakeland, Florida. Inside that package was a prepaid return envelope that was shipped on May 22, 2026.

BEWARE: Apparently Refrigeration Is a Secret VIP Benefit. Now I understand why this location has a low star rating. This review is for the UPS Store at 8226 Menaul Blvd NE in Albuquerque. For approximately nine months, I had refrigerated medication shipped to this location as a UPS Access Point. Every shipment was refrigerated, so I reasonably believed temperature-sensitive medications would be handled appropriately. Then one shipment was left unrefrigerated and ruined. An employee acknowledged the issue and documented it. Management had my contact information. No one called. No one apologized. No one followed up. When the replacement shipment arrived, I finally heard from management not to apologize, but to explain that refrigeration is merely a “courtesy” for non-mailbox customers and that I should not expect my medication to be refrigerated unless I pay for a mailbox.

Not even one star service! First I use to work for UPS. Love them but it has went down it’s not the same the service is awful. I ordered a package and their system doesn’t recognize the address and I corrected. I went as far to ask to leave it in the manager's office of my apartment complex. I also talked to the local driver actually on the day he had my package on the truck. He said it will deliver tomorrow. He knew what package I was talking about as I gave him all the information because it’s small and came in on his route red flag for zip. Customer service is awful and out source. The only bright spot was a young man that help me at the store which has been chaos in Texas period because you can’t go or leave packages at warehouses now stores are chaotic.

In consistent delivery, time was changed 4 times starting with original delivery date. Causing missed work and horrible customer service representative. Do not recommend using this delivery service. Unreliable. Even tracked driver on delivery map was block from my house then turned around and went to otherwise of town. Waste of time and gas running back and forth.

UPS delivery and customer service SUCKS!! They won’t deliver to my apt because if “safety reasons” and my lame ** apt mgmt won’t accept tenant packages because they suck too. There is zero notification that you received a package. Then it is left at a YOS store that won’t tell you if they even have the package, before you drive all the way to go get it. Btw the safety reason given was that someone might steal the truck. Well lock the truck, Jethro. Lame excuse.

UPS drivers are the worst, they don't ring the building's intercom, and if you request them to do that, they will disappear your package, and the customer service sucks, they will inform you what you already know, don't use this carrier. The service is a nightmare.

Never received my package. I opened a case for my package They sent me a photo of my package in front of the wrong house. I explained that it was delivered to the wrong house and they told me well that’s our proof of delivery. Then closed my case. This has happened more than once in my neighborhood, just previously I was lucky enough that my neighbor two streets over brought my package to my house. This time, no luck.

I understand that lost packages can happen, but what I experienced with UPS was beyond frustrating. My package contained custom-made clothing and gifts sent from Nigeria for my brother’s wedding. I have video evidence showing the package being scanned and physically loaded onto a UPS truck… and then it somehow vanished into thin air with no further scans or accountability. Throughout the process, I received conflicting information and spent months trying to get answers. UPS continued stating there was no evidence the package entered the network beyond drop-off, despite the fact that I literally have proof of it being loaded onto their truck.

I’m extremely disappointed with the UPS customer service I received. I paid extra to have my package delivered to a UPS Access Point for secure pickup, yet somehow my package was sent to the local postal service instead. This completely defeats the purpose of paying for a designated pickup location. When I went to the UPS Store to get answers, no one could tell me where my package was or why it was redirected. I was passed around with zero accountability, and the staff acted like they had no idea what happened. Not one person attempted to look deeper into the issue or offer a real solution. I paid for a service I did not receive, and now my package is lost with no explanation. This is unacceptable. Customers deserve accurate delivery, clear communication, and staff who actually try to help instead of shrugging off responsibility.

I would give this company zero stars, but they don’t allow that. Terrible customer service. Customer service individuals lie to you and just tell you what you want to hear to get off the phone. I placed several escalations and even spoke to management, and no one was helpful (if they even call you back). Was trying to get something for an urgent event and paid for expedited 2-day shipping well before we needed it. When it didn’t arrive at the place on time, after about 10 calls to Fedex and multiple cases opened, we redirected the shipping.

Very unprofessional and disappointing. I updated my address and after 3 days still not received my package. Called again. They said the agent put a request but not updated the address which makes no sense and dismissive.

My package was sent out from Costco on May 15, 2026 via UPS. It went from Maryland, to Virginia, to Illinois, to Wisconsin, to Escanaba, Michigan, to Ironwood, Michigan (which should have been the final destination) on May 20, 2026. Did I receive it…..NO. It was then sent from Ironwood, MI, to Maryland, to Pennsylvania, and it’s currently in Illinois again on May 26, 2026. WTH?? It was originally scheduled to be delivered to me on May 21st. Now I’m getting it on May 29th. I’m so confused. I called UPS and got some run around about ground delivery, blah, blah, blah. He couldn’t answer why this happened. He just kept saying that the package will be delivered on May 29th. Talk about waste of money. They do need restructuring.

Without a doubt the worst service on Earth. I would have better luck if the package was shipped via pigeon. Constant delays, broken items, missed delivery dates. Package out for delivery... Never shows see you tomorrow. Or "sorry we missed you" even though I was home watching out the window. UPS is so trash. It's not even funny. I wish I could give them 0 stars.

Terrible now that Amazon is using UPS for both delivery & returns. Ordered heavy canned goods from Amazon, received a destroyed open box with nothing inside. Should have been 30+ lbs., but it was empty. Several more purchases, delivered by UPS, the boxes have been opened & retaped back up. Like these thieving UPS employees are shopping thru your orders to see what they want to steal. Returns now are a PIA. I'm on Day #4, UPS has refused to retrieve my Amazon return. Not a heavy box or anything, just no UPS. I've had to use the Chat with Amazon on 4 days, they keep reordering UPS to pick up my box, but they're nowhere to be found.

I do not understand the point of a delivery estimate that is never accurate. I hate when sellers use UPS. They never show up when they say they will and then you get to wait until they try again. If the delivery window isn’t accurate don’t provide it. It is worse to give bad information than to give no information at all.