UPS - Damaged Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

Nazar of Toronto, OTHER November 13, 2008

Nazar of Toronto OTHER (11/13/08)
I have shipped a custom built computer value of 2100 that I have spent lots of my time into, the box containing the computer was carefully packaged with lots of bubble wrap, and foam inside, also I have put about 15-20 stickers stating that its FRAGILE, when the computer arrived, the box looked like it was endlessly dragged and then thrown from a plane, and afterwards ran over by a tank! The case of the computer was BENT in the middle! Keep in mind it is a steel structure, with metal body, and only a tank or a Boeng 747 landing on it could do that damage, regardless of that I have declared the item for 1500 and they state that there is no declaration at all! They keep hanging up when I call, I will be going to my local UPS store, if no negotiation will be made, I will take this to the news, and to the court, this is just ridiculous! STAY FAR AWAY FROM UPS!!!

Tonika of Downey, CA November 6, 2008

Tonika of Downey CA (11/06/08)
August 1, 2008 I had luggage shipped to California. That luggage contained clothes and a beautifully ivory crafted jewelry box. That box was wrapped in cloth and in between an abundance of clothes. My jewelry box carries extreme SENTIMENTAL VALUE. THE TOP WAS RIPPED OFF!

Ive been overly polite and patient with UPS and their claim agents (Crawford Insurance). It is November 5, 2008, over 2 month ago someone came out took photos of my damaged jewelry box said that Crawford handled their claims. I NEVER received a call nor any form of correspondence stating that my claim was denied! I called the store I shipped it from (The UPS Store in Arlington, TX) which that manager had to call them; then call me back with the horrible news of my claim being denied.

I asked that manager for the number so I could get a clear understanding of why my claim was denied.The agent at the # was RUDE. I was heartbroken and tearful when I spoke with this RUDE agent. I wasnt irate at ALL. But all I got was ATTITUDE AND INSUFFICIENT ANSWERS! UPS need to get another insurance companyor maybe UPS is in with that company; seeing that you do pay for that insurance protection.

Carole of Aurora, CO October 31, 2008

Carole of Aurora CO (10/31/08)
I used UPS to ship some very expensive Virgin Oil, wrapped carefully in bubble wrap and surrounding by several very expensive spices and herbs that were individually wrapped in pressure sealed packets. I insured it for 100, the package never came, finally after much checking we were told that it was damaged and that they disgarded it. Also that it was my fault that it was damaged because I wrapped it wrong, so they will not pay. I truly believe that they might have dropped it and then opened it and the driver thought the spices and herbs were drugs and stole them.

Good luck with their claims department - there only answer is too bad. It seems that they can claim that they disgarded my package without any proof of that, no pictures, no anything. Their policy is that if they lose or steal anything they can just blame the customer for wrapping it wrong. Why don't they have to show me the so called damaged package. Also the herbs and spices were pressure wrapped and couldn't possibly have been damaged - where are they? Their attitude is deplorable and seems like it should be illegal. I won't trust them with anything, the customer has no rights.

I lost a 100 worth of merchandise and have no way of collecting from UPS, they claim I wrapped the package wrong, but they don't have any proof of that, just their word.

Lynn of Pomona, CA October 28, 2008

Lynn of Pomona CA (10/28/08)
So said my package was put on my front porch at 7:58 p.m. /10/27/08. (PITCHED OVER FENCE) NOT on front porch. The box looks like it went to Iran and then run over , or shot at and just maybe hit, had a good size hold in the side. My 7 year old could have wraped this box better. I called the company that I ordered the items from a they said that they hear it all day how there items get delivered. and The lady even had the mouth to tell me I was mad. Well I guess so. You would be also. anybody would.

I can say that this box was damage before it even got to my home. There was even an item missing from the box.

Sherri of Statesville, NC October 17, 2008

Sherri of Statesville NC (10/17/08)
I ordered a table and when it arrived both ends of the box were ripped open. They left it when I wasn't at home and propped it up against the door so the damage wasn't apparent. I wasted my time by filing a claim. They wanted me to pay to send it back. I said that I shouldn't pay because I wasn't the one who damaged it. The company that shipped it also wanted me to pay for shipping. I understood that I would not get reimbursed and the original shipping cost was about 40!

When I called UPS all I got was a run around. I ended up getting my money back since I had paid by Paypal - but I still don't have a table. If you file a damage claim with UPS you will likely never hear from them. I sent three emails and none were answered.

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