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Some complaints don't fit neatly in a single category. For example, Dennis of Nacogdoches thinks the company needs to import some smarter workers. Of course, not every shipment gets pounded into dust or sent off into the nether world. As UPS' defenders note, most of them arrive on time and in good shape. Here are some recent miscellaneous complaints: BOB of Apple Valley, MN January 26, 2010 I took a box into the UPS store in Apple Valley to ship, having growing up in the small package business, I wasn't sure they would accept the pkg. I took into the store and asked them if this was okay to ship, 3 people looked over and said it was okay. I shipped pay premium for weight and size and insurance. The unit was severely damaged by UPS Corp. and when my nephew in Denver went to file claim UPS rejected on account not pkg. properly. They sent back to UPS store and I went in to file claim. They refused on acct. on pkg. properly. I proceeded to take to small claims court and told judge I asked them if okay to they said yes, they said that they have a sign that says we accept no liability. The judge ruled in my faovr and I got my claim for 402.00 The moral fo story is do not ship with UPSE stores and they cannot hold UPS Corp. liable for shipments. This is for general information for other people with UPS problems. Take them to small claims court. Andrea of Lauderhill, FL January 8, 2010 They don't seem to know the difference between before and after. I waited 2 hours today to pick up a package at their facility and still didn't get it because it was placed at the customer's service desk that closes at 5pm in spite of the fact that I told them I work until 5:30pm and will not be able to pick up the package until after 6pm. I've done this twice. When I went to pick up the package their rep., Tom, tells me I didn't call to schedule a pick up because it is not in their system. You'd think he was my Father had you heard him yourself. I'm going to try again tomorrow. I'm complaining because the more complaints they get the sooner they will have to clean up their act and stop hiring childish adults. I just want to add my complaint to the pot. Thanks for listening. theresa of portland, ON December 29, 2009 My dog's pain medication was ordered and scanned by ups on 12/22 for a "3-day select" delivery. I phoned ups yesterday (12/28) to find out when it would arrive. They said it would arrive today, 12/29. After waiting all day, I called again only to find out it will not be delivered until tomorrow 12/30 and I cannot come pick it up this evening. I've had problems with UPS before - they are incompetent in my opinion. Jim of Mechanicsburg, PA December 22, 2009 I am tired of getting phone COD notification phone calls from UPS for deliveries that are not mine! Today I got the third one in several days. These harassing phone calls must stop and stop NOW!!! Jean of Holland, PA December 10, 2009 UPS driver sped from a complete stop to beat out my car after stopping at a stop sign. I was outside when the driver rode back by my home and harassed me and called me fat ass. I am 7 months pregnant; I have never in my life been called a fat ass. I hope that if someone reads this and has encountered a similar experience that they contact the UPS customer service and could aid in the termination of employees like this. I’m expecting parcels from UPS this week, and I only hope that this driver is not delivering to this neighborhood. I hate to think of the things he says to other individuals. Catherine of Elmhurst, IL December 5, 2009 CHECK YOUR TRACKING STATUSES! Someone in the office committed fraud by typing in that the customer requested that the package be picked up at the Franklin Park center on two separate orders shipped using UPS. Had I not checked the status of my packages online I would not have seen the notes and would not have been informed that the packages were not being delivered as expected and within 5 days the packages would have been supposedly shipped back to the seller. I am still waiting on resolution of the second package and wonder if I will receive the other UPS orders from major on-line businesses that ship through the Franklin Illinois UPS office. Wayne of Huntington Beach, CA December 2, 2009 I paid for 2nd Day Air and received it on the 3rd day. UPS entry stated it package was delivered on friday @ 4:40pm. We were waiting for package and it never showed up until friday when we returned home. UPS insisted it was delivered on friday but they were not here to witness it,yet we were. Still they stuck to their entry as being delivered on friday,just by computer entry. Julie of Hillsboro, OH November 28, 2009 On October 30, 2009, at approximately 10:50 AM, I stopped at Mac Printint to drop off a package to be sent UPS. As I started to get out of my truck, I reached into the passenger seat to get the package. As I took my foot off the brake, the truck rolled forward bumping a blue mailbox belonging to USPS. I went into the building and told them that I had bumped the mail box, but saw no damage to anything. No one even responded to me. No one asked for my name, driver's license or insurance information. So, I left my package on the counter and got into my truck and left. Before I got home, which took about half an hour, they had used the information on my UPS label to get my name, called my home, told my husband that I had smashed into the building and cracked the whole building! They proceded to contact my insurance company, State Farm Ins., and to call my home on a daily basis asking for money to fix the supposed damage. I contacted State Farm and took pictures of my truck and the wall at the store. There was NO damage to my truck and I saw none to the building or mail box. Mac Printing's insuance agent, Heskett Insurance, filed a claim with State Farm for 650.00 and included in this claim is a copy of the front of my package with the UPS label. This is the only way that they could have gotten any information about me since no on asked me anything at the time of the incident. My agent at State Farm was shocked that they had copied the package and stressed to me that this is a violation of my privacy. I have contacted UPS and been given the run around from one department to another with no answers from any one. The people at Mac Printing have even threatened me with a law suit for the 650.00 if State Farm does not pay the claim. The actual problem here is that my privacy was violated when they copied the label on the package. They had no way of knowing if the name on the package was mine or someone I was dropping the package off for as I have dropped off packages for other family members and friends a number of times. They didn't know anything about my vehicle other than it was a black truck. Not what model or year or anything. I feel that my privacy was terribly violated. I have been harassed, threatened, upset, called a liar, had my name dragged through the mud in a small town and been in a state of continual stress since this began. No one asked any questions at the time although the person who contacted my husband told him that the whole building shook from the impact. My agent at State Farm agrees that this was terribly mishandled and that the label from my package should have NEVER been used in the fashion. Kellebrew of Leland, MS November 19, 2009 Our company receives shipments from UPS week day mornings around 10 a.m. We had customers & company mechanics waiting for parts to be delivered 11/18/09. At 4 p.m. UPS had not yet made delivery. I called the above listed number and talked with "Dudley", telling him UPS had not arrived. I was not hostile, just trying to get information about shipment. He evidently was having a bad day, with his attitude being so blunt. He told me the truck would be at my shop by 5. When I told him we normally got shipments mid morning, he told me if I wanted morning shipments I should get next-day air. I told him that was too costly, that FedEx and other companies can deliver in morning w/o next day air. He told me that I should go with them! He put me on hold at least 2 times, so I know he must have been getting other phone calls that were not helping his situation, and told me to hold on because he wanted to discuss "this" with me. He said he was well aware of the Kellebrew Farm Services - UPS "feud". I was not aware of it. Basically, I was appalled by his manners, or lack of them. I still cannot believe he had no better diplomacy than he did. ADEL of KHOBAR, Saudi Arabia November 17, 2009 This is regarding a rejected shipment under trk # H7949385205, I have submitted to your brunch in Khobar, Saudi Arabia. Yesterday morning I have submitted a shipment contains a DNA test but when the sales man asked me what this envelop contains? by mistak I answered it contains document, while I suppose to answer it contains of DNA test samples. In the same day at night I received a call from the branch that this shipment is rejected because it did not contains document only and asked to come and pick up the shipment. I came to pick up it but I found out that the envelop was opened by UPS staff which it is not right. My complain is that they have no right to open the envelop with no permit ion of me, therefore; I did not receive it. I talked to the supervisor who said that it's their right to open the package. This altitude is absolutely not acceptable and the DNA test has spoiled off curse. This bad altitude cost me moral loss inaddition of financial, so I decided to complain to you against this unacceptable behavior. I need your support to find a solution to this matter. DNA test cost 310.00 ( USD ) Delay of test time Shipment cost 180.00 (SAR) custmer service supervisor tried to fool me Advertisement
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