FedEx DC couldn't get the first package to me because they didn't ring the bell. I had to go downtown to pick it up. For the second, I just told them to send to the local FedEx Kinkos in Silver Spring. After the tracking sheet said it had been delivered, I went to pick up. They couldn't find and told me to come back the next day. I did and they couldn't find. I showed him the tracking sheet. He told me to call the 800 number. I told him he should call and give me service. He refused. Terrible, terrible service.
Consumer Complaints & Reviews
This is about the unacceptable attitude and behavior of the expat Pakistani employee working at the FedEx office, on Exit-5 King Abdulaziz Road. Not only was the information provided to me about the arrival of two shipments was inaccurate (which forced me to drive to the location more than three times), but on July 20th, 2011, he also refused my entry to the FedEx office at around 7:00 PM under the pretext of prayer time.
The documents sent to me through FedEx were important for a court hearing. If it wasn't for another expat Nigerian FedEx employee who showed me in the FedEx office, handed my two shipments, and saved the day, I would have addressed the issue through the local courts. It is amazing how the attitude and behavior of a low-ranking employee can have such a negative impact on an organization.
They do not let me and my co-workers use the store's restroom even though we go there every week to send out roughly 10 FedEx boxes and make 1000 copies. I feel discriminated and it makes me angry and frustrated. I'm really upset that they did this to us. I will never use FedEx Kinkos again and I will be very verbal about it.
Between the months of February and March of 2010, I was subdued by the FedEx/Kinko's of the Commonwealth of Virginia, City of Lynchburg in the United States of America. As cannulated and drained as I am, I want the drainage to be stopped, be reported to the recovery and reinvestment, and all the defrauders by authority abuse be brought to justice. FTC has clear and complete report of the incidence and MO told me to have an attorney ASAP.
My ordered and printed business cards were confiscated. My promised refund of $29.95 was defrauded and the price that I had paid for my first order is still in the invoice but my business cards hidden somewhere else. The drainage involved a highly perpetrated honeymoon between professionally well-trained Commonwealth of Virginia resident thieves, fear mongers and their overseas defrauders/gangsters. Civil liberty at this time has so very become rotten and very very dirty smelling with too much maggots that are indiscriminately finishing my remaining and disintegrated being.
Monday November 2nd 2009 I went into a FedEx Kinkos Office and Print Center to send a package overnight express and to make a photocopy of my Driver License. I left my driver license in one of the copy machines at the store. An hour later I received a call from Kristina, and employee at the FedEx Kinkos store. She advised me that I left my license in one of the copy machines at the store. I thanked Kristina for calling. Kristina advised me that she called me because she had my information from the overnight shipping form that filled out when I was in the store. I thanked Kristina and advised her that I would return to the store to pickup my Driver License.
I arrived at the store an hour later. I spoke to Kristina and advised her that I was ready to pick up my license. Kristina refused to give me my license. I advised Krisitna that she called me and knew who was. I also advised her that my photo was on the license which also verified my identity. Kristina refused to give me my license stating that I had to verify my birth date. I verified the month and birth date. Kristina still refused to give me my license stating that I also had to verify the year. I verified all the information she asked for. Then she gave me my license. I asked her why she did this. She stated that; It was FedEx Kinkos procedure.
I would like Consumer Affairs to investigate FedEx Kinkos procedure. I believe this practice is illegal. Fedex refused to give me my license which belongs to me and is issued by the State of Nevada.
We were charged once on-line and again at the Austin store for a print job. When I returned to the store for a refund, I had to call the on-line people myself, and the mgr. Deron M. refused to look up the info. the on-line people needed, necessitating a trip home and back to the store again, and then he still didn't know how to fix the error. He thought it would be resolved that day and said he would call when it was - no call.
The next morning when I called he refused to agree to call me back by end of day if he was unable to get it resolved. He has been flip and demeaning to me, insulting about his own on-line coworkers in front of me and anyone else in the store within hearing distance, and inept. at his job. BTW Deron - most women do not like being referred to as "sweetheart" by total strangers. Still waiting on our $50+ refund.
I used fedex through a local Kinkos to ship a package on 1/7/09. Apparently the employee at the counter found the name of the person I was shipping to in his computer and printed the label for the package but never verified that the address in the system was the same as what I had filled out on the form. The package was then shipped to this incorrect address.
I hadn't known the wrong address was used since the employee never read anything back to me so when the package hadn't been received by the party the following week on 1/14/09; I contacted Fedex by dialing 1800gofedex. They verified that the package was delivered this incorrect address on the 10th. I told the person that that was not the address that I had sent the package too and the employee supposedly set something up for the driver to return to this incorrect address and get the package back.
On the 17th I called again to follow up and was told nobody ever went to the address and they would put in an urgent request that the driver return Monday the 19th. They told me it could not be done on the weekend. They also told me I'd be contacted once they got the package back. Wednesday the 21st rolled around and I hadn't heard so I called AGAIN to follow up. Again I was told nobody had been sent to retrieve the package. At this point I asked to be transferred to a person higher up.
I was now put in touch with Cindy S. of the Cincinnati CAT. I was told the driver could not go to the house that day but he would for certain tomorrow and she personally would be contacting me. This was done and she also was the one to inform the Kinkos in which the initial negligent error was made. When the driver finally returned to the address on the 22nd the residents claimed they never received a package. Cindy contacted me with this information and told me I should fill out a claim form and send that in with the receipt of the item that was shipped. This item was a custom made $200 wedding gift.
The following day a Bill C. called from claims stating that they would only refund $100 and I was to send him the shipping receipt and that was that. When I began to state that I was not happy with this resolution he became rude and basically said this was all they could do. I hung up and immediately called Cindy S. back, my only contact at this point. I explained my conversation with bill to her, explained that I was not happy with the resolution she told me I could take it to a higher level if I wished and put me in contact with someone who could get me a manager. (thanks! apparently it was too much of a hassle for bill to give me that information and he was most likely too lazy to want to deal with it so he wanted me to shut up and take what they offered).
I was told then that in the request for the call from the manager they would explain how I was not happy with the claim offer and explain my situation. Now I was told it takes 24-48 hours to get a call back from a manager. Of course by this time it was Friday and so a manager would not call me until Tuesday or Wednesday. Great. Tuesday 1/27/09 I got a voicemail from a Marsha B., claims manager. She apologized for the confusion of the package and said that she went ahead and authorized the claim and I'll be getting $100 back in the mail. WHAT? Clearly it was NOT explained what my complaint was, as was the case every time I called.
Every person I spoke with did not have the full story and when I told what really happened the unanimous response was "ooooohhh." Not surprising Marsha did not leave a contact number. I immediately picked up the phone and AGAIN I bothered Cindy S. and was put in touch with her co-worker because she was out. This person connected me to Marsha's voicemail where I left a message stating that I did NOT want the $100 and was NOT happy with that as a resolution and I expect to be called back so I could speak to someone in person about the situation. That was at around 2pm Tuesday afternoon. Now, by 12:30pm on Wednesday when I STILL had not heard from Marsha I called 1800gofedex AGAIN where I had to be transferred AGAIN and was told Marsha was not available AGAIN but according to their record the check was mailed and it was all set. Now I explained that I had already left this woman a message, she should have called me back, I do not want this check and I want to talk to another manager immediately because my time is precious too and I can't wait around to take a phone call 'whenever Marsha can get back to me'.
I was put in contact with a Hope Iverson who claimed to be Marshas coworker and she tried to tell me I would have to wait for Marsha to call me back. When I made it clear that this was not what I was willing to do seeing as I have only once out of 4 or 5 contacts been called back when they said they would I was met with disdain and attitude. Hope then claimed that she was my only other option for a contact so I began to recap. Trying to be patient and not start on a wrong foot I said "I realize this wasn't your fault but let me just tell you what has happened."
To this Hope answered in what I assume was her most professional manner "yeah I know it's not MY fault." That's a [bad] customer service response from a manager of a large global company. Hope and I went back and forth in a less than pleasant manner with her accusing me of not following through on what I was supposed to do and me getting further frustrated until we finally agreed that I would fax to her a copy of my shipping receipt and my item receipt. She said she would review it and call me Thursday or Friday and said she couldn't tell me what to expect because she doesn't know that FedEx did anything wrong.
I stated clearly in a letter that I sent with the fax that I expect to be fully refunded for the cost of my item AND shipping due to the fact that this situation was a direct result of the company's blatant negligence from the start as well as their incompetent recovery and response to a situation. This was a completely avoidable and controllable situation if FedEx had done its part at every aspect to ensure accurate delivery of my package. I do not know what will come of this or if FedEx will give me back the money that I feel entitled to, but as of now my interactions with multiple people on multiple levels of this company leave MUCH to be desired.
Overall my opinion is that they have been unprofessional and truly incompetent in handling problem situations. Never again will I be using FedEx especially after I've experienced first hand how an error that THEY made is handled. At this point I have lost $218 with no assurance that it will be repaid as well as over 2 weeks of stress and heartache in trying to rectify. I lost a package that was precious to me and have had to take time out of my days at work to try and deal with this situation. I am not a person who gets bothered easily so for me to go to this length to complain about it shows that it has really adversely affected me.
On Thursday April 5, 2007 I entered the Kinkos location around 7:30pm to use the computer and make 4 copies,At approximately 8:01 I noticed the time and got up from the computer to make my copies so that I could leave. At the same time a Kinkos employee named Christopher came from the back room and stated loudly we're closed. I finished printing 2 copies from the computer, and made my four copies at which time Christopher walked towards my children and I and Yelled MISS WE'RE CLOSED....he stated that it's now 8:00 and you have to leave you can't finish what you're doing you need to leave now... I told him that I am finished now and all I needed was to make the copies besides Ive been here for awhile, it's not like I just walked in. He came even closer to me yelling that I NEEDED to watch my time. I said I lost track of time at which point he arrogantly stated that maybe if I had not been on my cell phone I wouldn't have lost track of time.
He also stated that he was ready to go so I had to get out NOW. At this point my 3 year old daughter became scared and upset and began to cry. I told him that he needed to back away from me. At this point I felt even more threatened. He walked away and went to the door and said you should know better than to do something like this anyway. I gathered my children and the copies and went to the door but he had walked away...I stated that ok if you want me out so bad open the door because it is locked. He stated that oh well since he had to wait on me now I had to wait on him.
And that if I wanted him to open the door I had to ask him nicely he stood there and looked at me and then to his watch and waited. When I picked up my cell phone and began to recite the number to the Newark police he came to open the door.
FedEx Kinkos has damaged my computer and monitor by not preparing it properly for shipping. The situation has not been resolved in a timely, satisfactory manner. Below is pertinent information.
Federal Express,
Be advised that this is a complaint regarding the handling of items which were brought to FedEx Kinkos on January 19, 2007.
The items were to be prepared for shipping by Kinkos personnel, then shipped via FedEx to a location in Colorado Springs.
The items, to be shipped, were a:
- custom-built computer with 512 KB memory and a 40GB hard drive; the hard drive was loaded with irreplaceable photos and files. Estimated value and declared value of the computer is $1,000. The value of the files on the hard drive is incalculable!
o you may see http://www.flickr.com/photos/wildography and http://www.wildography.com for examples of the photography files on the hard drive.
- 15? computer monitor
The computer and the monitor were irreparably damaged during shipping. The method of preparation for shipping was substandard and allowed for considerable movement, with the two boxes, of the computer and the monitor.
Be advised that more than 40 high-quality, high-definition JPEG images were taken of the boxes, the packaging materials, the monitor, and the computer as well as other items of evidence. My NIKON D-70 digital camera was used to record the images.
The computer and monitor were picked up by FedEx Ground after numerous phone discussions and emails exchanged with FedEx representatives. Per agreement with the claims department, the computer WITH THE HARD DRIVE were to be returned to me after an evaluation was made regarding responsibility of damage by FedEx. After the files were retrieved by a computer technician, the computer was to be returned to FedEx so that the claim could be processed.
The computer and monitor were picked up by FedEx Ground to be evaluated for damage. After one week passed without any attempt to contact me, I tracked the packages via the internet.
I was shocked to discover that the items were shipped back to San Leadro, California to the FedEx Kinkos that originally packed and shipped the items. Further shipping, from Colorado in the original boxes & packing materials - would only further damage the items!
I am very disturbed by the damage to my computer and monitor. I am also very disturbed by the amount of time that has passed in resolving this problem. My work as a budding photographer and writer is being severely hampered by the damage that FedEx Kinkos personnel have caused.
