DHL

Since the 8th, DHL is holding my package. Every day when I call DHL Service to deliver my package, each time they reply, "Our service will contact you in 24 hrs, and will give the status." And till date, I have not received any call or the package. DHL sucks.

Delivery at wrong address - Description: photo with frame photo with Frameboo. I had sent the above consignment from Mumbai (Bombay) to the following address, ** Sunnyvale, CA USA, but has been delivered to Fremont, USA. Please do the needful for delivery at Sunnyvale.

I'm still waiting for my delivery. 15 days ago, I didn't get my two packages. Every day and the last few days, I spoke to DHL's customer service and they keep asking my address and tracking number every day. They keep saying tomorrow I will get it. I took 3 days off my job because of this delivery. Please help me and deliver my package today.

I have lost my flight and I have a problem: I will give a lecture and attend the international symposium in the Netherlands. This is because of the carelessness of your employee at the Yanbu office. I have lost my flight as well. I have found it today at 1:00 pm in the DHL office in Yanbu. It is written in the official receipt (OR number **). There is a delay of more than two days since arrival.

I told him it is my right to write a complaint about the delay, but he told me that there is no specific form. Mr. **, the man in the front office, said that it was Sally who found the letter easily. But he insisted that the letter has not arrived - many times. I went there and tried to reach them by telephone, but there's no answer. He told me another lie - that they sent me an SMS on my cell phone - as the letter was on Yanbu office from 1 pm on Sunday. This is completely wrong and he couldn't find any message in my phone or on his system. No one even called me to receive my package, which included my passport. The letter was sent from Riyadh from the Netherlands embassy on Saturday at 2.30 pm. This is what the embassy told me and you can be sure of all the information from its tracking number.

I called them at **. No one is answering during the writing of this e-mail. This is unacceptable. This time I lost a lot of things: the attendance at the symposium, visa money and the money of shipping, and money for the symposium registration. Booking of the hotel can be returned without interest as well as the money of the ticket. This is not the first time from this office in Yanbu. I will attach a previous problem. You yourself know about it.

Are you accepting this? I am not accepting this at all. I cannot accept the usual words of apologies. Please let me know what you are going to do.

I still did not get my parcel, which was supposed to be delivered two days ago. No one cares about the importance of courier responsibility and importance of time. They're just making money and nothing else. Just shame on your delivery sevices. DHL is a good name in courier services, and your staff try to let it down. Open your eyes, change the policies, and save your name. Thanks.

Poor services by DHL - I'm still waiting for my documents which are so important for me and hope that DHL is a more responsible courier service. But now I know that I was wrong because from last 24 hours, my documents are with your delivery person and I complained so many times to your Hamilton office but the answer was the same (that the delivery person is on the way, please wait). What the hell is this? Why always lie, lie and lie? I am sure that this is my first and last time with DHL and a bitter experience with you guys.

Racial slur against my family by the courier - The DHL driver/courier, upon seeing that we are Muslim by our attire was rude and insulting. He has been unfriendly on other occasions when I tried to approach him in a friendly manner. This time, when I mentioned that my son said it may snow the next day, the courier said in a sarcastic manner, "Tell your son to stop smoking his hookah pipe. It's not going to snow." We found this to very insulting, racist, and would like for DHL to send a different courier to deliver our packages from now on. When I purchase items now, I request UPS, or USPS.

This happened in The DLZ Express in Roosendaal, The Netherlands. I always order stuffs and use DHL Express and always sent by 4pm. One day, I was on a holiday and called them to ask for another delivery and they said that they can only make it the next day or I can come to pick up. So, I made an appointment for the pickup and came after 3-4 hours, called the customer service, but when I was there my package was not there and they said it was with the driver on the way to my house.

No one apologized for those conditions instead they asked me to be home ASAP so that I can meet the driver. I said to forget that, but today it happened again. They came at 12:50pm and I called them to give me solutions, like call the driver or send it to me tomorrow (on Saturday), but according to them, they cannot deliver on Saturday and again no one apologized and he just said that I missed it.

First, I spoke with ** (he refused to tell his position there and he said that he is the only ** there) and he gave his supervisor which I had to wait for her (thought they discussed it already), but when she was on the phone, the first thing she said was, "can you tell me the problem please?" something like this and I was very angry because I won't tell it from the beginning from my mobile that at the end she said, okay, I can help you with the same offers from **, great. Is this what you call DHL Express? Is this what you call good customer service? I used to work in customer services, everywhere in Indonesia, London and you can call me on how to give best service ever! I want someone react to my problems! I was using English, so I was thinking maybe because I am not Dutch, God knows! If you make a mistake, it is alright and I ask some favors, never alright?

My parcel arrived in Nairobi at 9am from Japan on the 26th of March. I called at around 10am of the same day and instructed DHL to have the parcel to be delivered at International Life House. DHL staff informed that me that I should collect the parcel at 3pm the same day, which I believe is many. The distance from the head office to the destination is 4 kilometers.

When I went to International Life House at 4pm, I was told that DHL forgot to deliver my parcel. They informed me to go pick it at their head office if I was in hurry, at my cost. DHL ought to know that we pay the premium rates because we believe they are efficient. I am highly disappointed by services offered by DHL. We will look for alternatives in the future because your delays cost us money, time and resources. I am highly disappointed by your services.

I am more than disappointed with the inefficiency of DHL Express Malta services. It the most slow and unreliable service of DHL I have ever experienced. The parcel we were expecting to get arrived to Malta 4 days ago, and we still did not get it. It traveled all around Europe and made more than five thousand kilometers in two days, but it was not able to reach the last destination. However, it is not more than 15 kilometers from your office. How can it be explained?

On Friday, 17th of March, we were told that a parcel would be delivered till 6 pm. After a long (3 days) weekend, we contacted your office, verified address, and were assured that it will be delivered on 20th of March. My cousin was at home all morning and day, waiting for a parcel as we were promised to receive it today. But again, it is postponed.

Due to the unprofessional attitude and irresponsibility of DHL Malta, we had to celebrate our traditional holiday without its main attributes. Thank you for your time. I think that would be our last deal with DHL, being more expensive than other mail services. It is still cannot be relied on.

I'm not sure if you are able to help or direct us to someone who can. Whilst traveling in Italy last year, we sent three parcels from the post office in Naples, Italy on October 4th 2011. It was being sent airmail as apparently there was some reason it could not be shipped. We were charged approximately $250 for this. Five months later, we still have not received our parcels and are very upset as they contained many items we had bought during our trip, our personal belongings, and the cost of what was inside the parcels was quite a significant amount, $600-$700 at least, I believe. We now have no idea how we can trace these items, or what we can do to try and find out where our items have gone to. One of the smaller parcels (a tube containing posters/paintings) was somehow sent to my aunt's address in the UK (we were told to put an address of somewhere in Europe we were staying) and she sent it on to us in Australia. But the other two which are far more important have just been no shows.

This is the second time DHL shows a total disregard for its customers. A package from China took two days to arrive in Italy and 15 days in Italy to deliver it. Always saying customer not at home. A big lie. It's a business that opens from 8 am to 8 pm. When complaining, no reply to emails, no care at all and they did it again. A package from Germany took one day to arrive and now we are a week with the same words on the tracking board: nobody at home, etc. So I decided to investigate further why all this is happening. So many other people I know, the same main results are DHL is in economic difficulty. Who isn't? It should never stain your moral standards and respect. It is being sued by Microsoft in millions for loss by private people who can no longer tolerate this. Conclusion, they moved to Nigeria. Their shipping and handling is in Bolivia and their support is in Halmand, Afghanistan.

I am 52 years old. I bought cigars from USA and sent it through Nybox which sent the package through DHL to Bahrain. In Bahrain, DHL's rules said they decide weather it's legal to send it to Saudi Arabia or not, so they left my package in their warehouse for three days without any action. I called the DHL people in Saudi Arabia and they said that I have to have clearance from the Saudi customs for this package. So I went to Saudi customs and told them that, "I have cigar package held in Bahrain and they will not send it to me until I get a letter of clearance from your office." Of course, they laughed and said, "How can we give you a clearance for something that is not in front of us here. And since it is up to Bahrain to decide what goes in Saudi Arabia, we are not giving you any clearance until you bring the package here in Saudi Arabia."

So I returned to the DHL people and told them what happened with the Saudi customs and they said to me, "We are not sending the package to you until you get us the clearance. This is our rule." Then after 12 days, I told them to return the package to USA to the Nybox and they said okay. Now, it is almost over 15 days and my cigar is still in their warehouse. I think it turned to stick by now. The number of my package is **. The people I contacted are Ahmed ** and his manager Ahmed ** and his manager Anwar **. Please get me my package and ask them to clarify this conflict between their rules and Saudi customs rules. I am waiting for your response. Thank you very much.

This is the fourth notification regarding the service they did not render, yet I was double billed for, on September 20, 2011, through my credit card ending in **. UPS store 1881 was notified in August 2011 of a double billing, charged to our company, Bank of America Card, for DHL package **. Both UPS store managers Ken and Rickie indicated in August, and every month since, our charge account would be reviewed, and the double billing credited back to the company's, Bank of America, credit card. UPS store 1881 issued a credit statement, dated September 30, 2011, indicating this action took place. As of February 9, 2012, these charges remain on our company credit card. The double billing was created by your office located in Severna Park, and in Pasadena, charging for the same delivery. Your UPS reference numbers are ** and **. We are requesting your review on both of these charges to our company credit card, and remove one invoice amount of $ 774.69 immediately.

Our company entered into a service agreement with UPS Store 1881, and thereby DHL Express to deliver three packages to the Baghdad, Iraq, and Abu Dhabi UAE. The UPS Store 1881, as DHL's authorized agent, entered into a contract agreement with our company, based on the policy provided/reported to them by DHL. UPS is an agent of, and for DHL. In that capacity, our company was told delivery of these packages to the Middle East would take place in a given period of time, of five to seven days upon payment of $774.69 for package one, $906.46 for package two, and $ 544.35 for package three. DHL, as the International Specialist, supporting small business website, indicated a delivery time of five to seven days is to be expected. Both UPS store managers Ken and Rickie confirmed with DHL, that packages to the Middle East have a delivery time of five to seven days. However, since it took package two, eighteen to nineteen days to arrive at its destination, your store as agent to DHL and DHL Express, have presented the service fraudulently, and this is a violation of the implied service agreement of the stated delivery times. Please note packages one and three arrived at their respective Middle East destination in five to seven days. As discussed with UPS manager Ken in July 2011, reliable delivery was essential for delivery of our tender.

We have exhausted all lines of communication with the Bank of America, the UPS Store 1881, and DHL Express. We have documented these issues, submitted written communication, and notified each entity's complaint department. Our company has been a client of the UPS Store 1881 for five years, and we find your attention to this problem extremely disturbing, and displaying a sincere lack of professionalism.Your attention needs to be directed to this issue, which we insist you address immediately. Our company has suffered financial damage, and our professional reputation has been impugned. If these issues are not resolved quickly, we will seek legal action, and notify the Federal Trade Commission and all its affiliates. I have offered to meet with the UPS Store # 1881 and DHL Express. I have spoken with UPS office manager Ken, and DHL Managers Adam and Mr. ** on several occasions to schedule a meeting to address these issues. My efforts have resulted in delays and postponement on any action to address these issues. You can contact me at **.

My girlfriend's mother had bought a laptop in the US and sent this to her in London. The parcel was scanned at Heathrow Airport many times for a couple of days in different sorting facilities, then nothing on the tracking record for days.

We contacted the Customer Service which has been unable to locate the parcel. They wanted to declare it lost after six days. We protested and contacted the CEO of Dhl Express, UK. They called us everyday for a few days without providing us with any valuable information. Finally, they claimed to have monitored CCTV cameras and that they didn't find evidence of the parcel having landed at Heathrow. They declared that they lost the parcel which is a very rare occurrence according to them.

I have sent two items from Chennai to Sao Paulo, Brazil last month: one Kodak digital camera and Handy Camera JVC. When it reached DHL the agency mentioned as it's used material, so my son in Brazil was not able to receive the products and it's returned due to laws in Brazil. Brazil won't allow used materials, and last month it sent back to Chennai again. Today on January 11 I paid again and got the products. When I opened the products I did not see our item JVC camera. All the JVC accessories are there, but main camera is not there! And an invoice sent from Brazil stating only one used material was sent and invoiced and sent back to Chennai, India. I want you to take a very serious action for this service. I want our products again (the missing JVC handy camera). It's all waste of money. How can we trust your service? We need the products as soon as possible. Thank you.

A parcel sent to me from USA containing an iPhone 4S on Dec. 19, 2011 is not yet delivered. I am totally disappointed with DHL's service speed and safe delivery. From Dec. 23 onwards, I called DHL office in Dammam many times to get an update about my shipment and yet, up to date, I have no idea what happened to my package. From Dec.23, the DHL call center assistants who attended my phone calls replied me with that my package is in Bahrain and it is being delayed to enter KSA due to huge amount of parcels and limited capacity of scanning at the Saudi border. They advised me to be patient for a couple of days since it will take some time.

I waited and when I phoned again, I was told the same thing. When I requested to talk to a manager, I was never put through and was told that they will ask him to call me back! On Dec. 27 evening, a call center assistant informed me that since the shipment is delayed that much, he is going to open a trace file for my package and he is going to forward it to his supervisors. He informed that a tracing agent will call me on Thursday morning regarding my issue. I waited a long time for that call, but nobody called me.

On Thursday afternoon, I called DHL and they informed that my case is handled by an agent and he has already gone on day off. I was surprised and disappointed that he or anyone else did not even make an effort to call me to update me with what is happening to my shipment. I tried to call in the following days and the answer was very much negative and all of the call center assistants advised me to contact the agent on a working day.

When I called in a working day, he was not reachable at all and the answer I received was he is busy with another client and he will call you back as soon as possible. So I am still waiting. Last Sunday (1st of Jan. 2012), one officer introduced himself saying he is handling my case and he told me that they did a search in Bahrain where my package was last found according to tracking history and the results were negative and asked me to give 48 hours time to locate the package. On Jan. 2, I received a message from DHL on my mobile saying Customs status updated Dhahran, Saudi Arabia. I called again today, but I was told that a new person is handling my issue and luckily, he answered my call but asked me to wait for another 48 hours.

Later, when I asked him what the message I received means, he replied that he does not know anything about the massage. Of course, I did not like the answer nor to wait for another 48 hours and expressed that to him. Then he simply, very unprofessionally and in a threatening tone said "Look Sir, you have to be patient otherwise I will declare your package as lost and we will compensate you with 100 USD regardless of the value of your package". I do not think DHL want this to be the image and the message it conveys to its customers nor accepts that this is the service it will provide in exchange the decent fee.

The Christmas gift was meant to be delivered on 23rd to Barrie, Ontario. I waited all day, and no delivery, phone call, or e-mail came. I had been tracking online all day, and it appeared to arrive and leave the Hamilton depot 3 times within the day.

I called Customer Service just before they closed to be told there appeared to be no reason stated as to why it wasn't delivered but that it was back at the depot in Bradford. (Online tracking said it was in Hamilton.) And the 2nd attempt will be on Wednesday, the 28th. I was then told I could pick it up on the 24th, but then he saw it was at the Loomis depot and they are closed on the weekend.

PS: Don't want to give them any stars, but that is not an option.

On December 20, I received a slip on my door informing me DHL tried to deliver a package. I called to reschedule and was told I would receive it the following day between 0900 and 1800. It did not arrive. I called the following day and was told the package was damaged at 1830 on the previous day and that it could not be delivered again until after the holidays. I was also told I would receive a call back within 2 hours to discuss the damage. They did not call me back. I called again this morning and was again told that someone would get back to be within 4 hours. No one called. I have called again and I was again told that someone would call me back within 2 hours!

The service from DHL is appalling and once this situation has been resolved, I will never use them again and will advise everyone I know not to trust anything they do!

Extremely poor service. I ordered some stuff online from a vendor in Pakistan. The package arrived in Vancouver, BC within 3 days. But 5 days later today, DHL has still not managed to deliver the package to me from their depot in Richmond, BC. Everyday, they keep telling me I should receive the package by the end of the day and now they think it may be lost, but are not definitive. I would never use DHL again nor recommend it to anyone. I have had several deliveries taken care of by UPS and have had excellent service. Never use DHL.

I ordered some boots from the UK at $100 USD. DHL calls me on the arrival of the package and says I owe a $755 customs fee and they, DHL, have nothing to do with it. It's Customs' requiring the fee. I refuse the package and they say it will be abandoned' if the retailer won't accept it back. I contacted the retailer to accept it back and meanwhile, while I am waiting, I see a note on my door that DHL is trying to deliver the package! What the hell? Am I going to get hit with the bill if I accept it? Things are getting pretty creepy around here.

It was scandalously bad customer service. There's no way to get in touch with DHL head office to complain about Loomis that handles DHL services in Canada. I just had a terrible experience with them, never again. There was a loss of professional opportunity because of their late delivery.

I ordered a laser machine from Ostar Beauty company in Bejing China, paid up front, but get delivered a damaged machine, which is not usable. Business is going down, as costumers are waiting. The sender claimed 1 time on 16th September, but the claim was refused by DHL Hong Kong. DHL Netherlands don't feel responsible, DHL Hong Kong doesn't feel responsible either. The sender doesn't feel responsible. A big shame for all who's involved. There were no solution offered.

1 of 2 pallets is not yet delivered to the consignees. The cargo was picked up on 11 October 2011 and still no news on the 1 missing pallet. This delay is most unfortunate and reflects very badly on DHL's service.

I placed an order with an American retailer (who seemingly is not allowed to label the things I ordered as the Christmas gifts they were) and since there was little difference in price and time of delivery between them and UPS, I kept the default setting of DHL as the deliverer to a household in Cardiff, Wales. DHL delivered quickly (a surprise), simply handed the packages over, and then only a week later, sent them an extortionate letter saying, "Oh, by the way (paraphrased heavily), you owe us custom fees we paid and half again as much for handling this for you."

Paying custom fees isn't the problem, though. The problem was that DHL pulled a fast one on the recipients by handing the packages over, no mention of fees, officially placing them into the category of having 'accepted' the package. It was an entrapment--essentially, through denying them knowledge of circumstances, and then lathered that offense with an extra layer of extortion by demanding extra fees for "having handled this for them," regardless of the fact that it was without their (or my) knowledge or consent. The event was intrinsically dishonest and there must be some punitive reaction that guides them toward a more forthright and honest behavior.

I've sent my 2 new Black iPhone 4S 16GB back to Bangkok, Thailand by DHL Express. But they opened my box and stole one of my iPhone 4S out from the sealed package and taped with their DHL tape. They left me with iPhone box with accessories but no iPhone 4S. They sent my package to Brisbane, Australia that's not a normal route from LHR to BKK so that it must take time and confuse to track the theft that stole my iPhone 4S.

I've contacted DHL Express UK and Thailand but nothing coming up for 1 month! They just let me wait for nothing. Although I've report this case to Bangkok Police and UK police and immobilize database. If anyone have any clue please contact nearest DHL express, police station or email me **.

My Parcel delivered in 13 days instead of 3-5 working days, it is unbelievable. In 21th century this kind of service is not acceptable. You can send someone to the moon much sooner than this! I suggest the name" DHL Turtle" instead of DHL express! I never, never send something with this out of date service.

I sent myself a package from UK to Japan. I paid a premium to get what is supposed to be an express service. The parcel took three and half days to be picked up in UK/Edinburgh and in total of 10.5 day to be delivered. On complaining to the DHL service in Tokyo, I am simply told that it is not their problem because it was sent from elsewhere. They seem to be disjointed without customer service consciousness and will not even tell me who or where I can directly contact to lodge a complaint. Their communications have become increasingly dismissing.

I have told them that if I wanted slow and inefficient service, I could have used the post-office. I need not pay premium for an over rated and under performing service. On top of this, they have lied saying there was no phone number, even though I was called 3 times by them or of plane problems in Germany so it is not true! The simple facts are it still took 3.5 days for a box to move from Edinburgh. They just do not seem to care that their poor service has not met my expectations.

On 10 Nov 2011, I received a door tag from DHL stating this is first attempt and they will come on the next day. I took off from my office the next day and waited for DHL to deliver international package. On the same day noon, I received another door tag from Loomis Express stating this is final attempt. Immediately I called Loomis to let them know I was at home and didn't hear the door bell. I was appalled to hear reply from Loomis Customer Service that the driver sometime will not ring the bell and place the tag on the door, also was told to call them in an hour time.

Since I was not able to get them the rest of the Friday, I contacted Loomis on 14 November 2011 and was told to call DHL. Then, I called DHL and told them that this was the first attempt and explained what happen with Loomis. The customer service told me that they will reschedule for delivery and told me to leave the door tag by signing which I did and waited till Friday, the 18 Nov. When I called DHL today at 7.30 pm, another shocking news is they said my parcel are being held due to confirmation from consignee. I explained to the customer service, Michael that I had provided my confirmation with DHL on 11 November, and why do I have to do again as I am expecting document from my in law urgently. The only answer Michael gave to me is "I am not sure" and will reschedule again!

On June 6, 2011, I sent myself a package from Germany. This package included irreplaceable child hood pictures, documents and diaries from my now deceased parents. I was told that it would arrive within 14 days. Today is November 17, 2011, and still no package arrived. I contacted DHL numerous times, e-mailed back and forth about the package. I finally was give a "case number" and told that the package had left DHL jurisdiction and was in USPS jurisdiction. Apparently they have a code share agreement, where USPS does the US part of the delivery. Well, USPS cites on their website, that they never received the package. DHL says that they transferred the package. I really don't care who has the package, just deliver it to me. The contents have no value to any of you, just me.

DHL has a pretty okay reputation in Germany, but in my book they are the worst of the worst. They actually sent me a check for $160.00 as compensation for my lost package. That's pay-by-weight-lost. Well, thank you very much for your payment of 6kg of my past. I hope you all rot in hell. Oh, and BTW, you cannot submit a comment unless you give at least 1 star. Well, they are not even worth that!

I'm waiting on stock from the UK; it arrived in Sydney 7 days ago. DHL failed to notify that they had a problem with the address (but they correctly sent a letter to the delivery address) and then buggered up the calculations so that on a $1,054 shipment, they expect me to pay $351 in fees and charges. They can't provide an invoice (after 2 days and 4 phone requests) to show me what I'm supposed to pay or how it was calculated. ($200+ in GST at 10% from a $1000 value? )

They can't put me thru to a Customer Service Rep and can't put me thru to someone who can make a decision. Now, after 7 days, 8 phone calls, over 5 days, there's still no movement and they want to charge me storage for the stuff. The stock was ordered for sale at a specific show, now it's a complete bust. I'll never use DHL again, anywhere!

I am trying to get a delivery from DHL Canada in Toronto. The package arrived in Toronto on October 20th (based on their online tracking). The delivery person left a note outside my door for a failed attempt. On the next day, he called my cell phone and I told him to deliver the package at any time tomorrow, and not to come at 3:30 pm. I asked him to come either before 3:00 pm or after 4:00 pm because that's the exact time my wife goes to pick up my son.

But after 3 days, he came exactly at the same time. I called DHL and a person took the address of my office building in downtown and said that they will deliver the package tomorrow. On the next day, another person called and asked me what to do about my delivery. It seems like the person I talked to the night before, either did not enter my information or put in the wrong account. I gave the customer service representative (Elanie) my office address again, which is in downtown Toronto, and it's a high rise building on Wellington Street West.

No delivery was made. I called on October 27th and talked to another customer service representative named Eva about my delivery. She mentioned that it was a bad address. I told her that this is where I am calling from now and it is a 28-storey building. I asked, "How come your delivery person couldn't find it?" I asked her to schedule the delivery anytime in 24 hours except from 3:00 pm - 4:00 pm, but she mentioned that she cannot guarantee the delivery time. I asked her to deliver that package/mail (they couldn't even tell if it is a mail or a package) outside my apartment or at the building lobby and I will be responsible for any loss or damage. She said that she cannot deliver it to that address since the delivery was attempted to that address. Even though I asked them not to go at 3:00 pm to 4:00 pm. At some point, she hung up the phone. I tried to talk to any of her supervisors but she said she doesn't have one (What a lie).

I called their customer support again and spoke to a male representative (but I can't remember his name) and asked him to deliver it to my aunt's home, about a 45-minute drive from my home. He took all the information and confirmed that it will be delivered within 24-48 hours. I also mentioned that they can leave it outside if my aunt doesn't respond (since she is an aged person). He agreed.

I received another call from Elanie today, October 28, 2011, and she was mentioning about the bad address. I told her about the conversation I had with someone yesterday and gave him the new delivery address. But she said she doesn't have any information about that. It seems like, the male agent again did not document anything about the delivery address that I gave. Anyway, I gave Elanie the address of my aunt. But she refused to deliver it outside without my note on the door. I asked her for a fax number so I can fax my authorization to leave outside the door. Then she transferred the phone to Sherrill. Sherrill mentioned that she is going to give that package to Loomis Express (their delivery partner) and I can pick it up from their location in Markham. She also refused to provide me their supervisor's or any manager's name. I hope I'll be able to find it at Loomis Express.

I have used DHL at least 30 times in the USA/UK and Asia but I never had any problem. Here, the package is in Toronto and I am also in Toronto, not in a jungle or in a desert that's hard to locate. But DHL is making it so hard that they are trying to deliver the package to the moon. This is the worst service that I ever had in my lifetime. They also talk and work like a machine or a robot.

I received an insured package, which was sent from Germany to the U.S. with DHL. The package content, a sculpture ($200 roughly), was broken. DHL denies compensation, arguing that the damage occurred in the destination country, so its partner USPS has to compensate me. USPS denies compensation since everything was handled by DHL. The insurance was also done with DHL, not USPS. DHL claims to be the "international specialist", but it is not. I have not received any compensation from DHL. This is pretty embarrassing for an "international specialist". PS: I would give DHL zero stars, which is unfortunately not possible.

I have many clothing stores in new York and I was expecting packages from DHL driver to put a note "Delivery attempted - consignee premises closed", is not true we open 9am-7pm and the time the driver put the note was 6:10pm. Drivers always lies, most of the express package I got from DHL is 2-3 days late.

I ordered a package from US to arrive in South Africa at DHL office (tel # 0860345000), tracking no **. It has been sitting there for 7 days. Every time I phone them, I get a different story from the operator. I received only one telephone call from them the rest of the time (every day I must phone them). Nobody follows it up. I just get the runaround from the operators. No managers' phone numbers are available. They just do not give it. This is the worst service I ever had. It does not help complaining on Facebook. They just delete your letter.

Their customer service sucks. No respect at all. I called them numerous times but some of the representatives just hang up. They are imputing a wrong shipping charge/custom tax on me even if I have already paid for it through the merchant, where I ordered one piece of item. I have to cancel the order with the merchant and dispute the charge with my credit card. I am not willing to pay for extra. DHL is very wise in charging inappropriate charges.

DHL collected my passport from Travcour, a visa agency, in London yesterday to deliver to me in the south of France today. The passport made it to Marseille airport, where it should have been given to a courier to bring to me. Instead, DHL by its own admission sent it to Malta. It will do nothing to remedy this state of affairs. The fact that I need the passport to leave France for work in Dubai and Afghanistan meant nothing to them. They refused to send the passport back to Marseille today, because they will not ask their staff to do any work past 6 pm or over the weekend. They say that they will send it from Malta to Marseille on Monday, October 3. But they will not give me a time.

I have 4 or 5 packages, DVD's shipped from the USA to Vietnam every week. Fed-ex, UPS, USPO, I have no problem with at all. DHL tries to charge me $2.00 extra for every DVD sent over to me. I have personally seen DHL's personnel copying dvd's in the back storage area. They have seven (7) DVR's that copy the DVD's. This all happens in HCMC, Vietnam. What should take 4 to 6 days, takes 2 weeks by dhl. I can not say enough bad about them. Stay away from DHL if you have packages coming to Vietnam. They lie and cheat every time. Most of my DVD's come from Amazon.com and it appears they use the cheapest air freight around which is DHL. I have tried to have Amazon.com stop shipping to me via DHL, but to no avail. Do not use DHL!

I expected a shipment from the USA and followed it via Internet. It was arriving in Kelowna, BC yesterday. I stayed at home all day today to receive my package. In the afternoon, I was surprised that it didn't get delivered. I called DHL (USA). They hung up on me twice. And I was on the phone for over an hour to finally talk to someone. The lady (nice and friendly) told me that their delivery options have changed. And she said that I needed to contact customer services in Ontario to pay the fees first before the package could get delivered. I told the lady that nobody made me aware of their changes, and that I didn't receive a notice informing me of the changes. However, I phoned the next number 1-877-345-93333 and waited another 55 minutes on the phone to talk to a customer service rep. This lady told me I could pick up my package at the Kelowna DHL depot and pay the fees there. It's because she was too busy to provide me with an authorization number if I paid the fees by Visa. I will be driving to DHL this afternoon to pick up my shipment. I will ask the companies I am dealing with to use another shipping option.

An envelope of documents was shipped to me from Toronto to Stockholm. The envelope went from Toronto to Stockholm in two days, but it was 27 days later when DHL emailed me about trying to make a delivery. That's when I learned about the shipment and got the tracking number. It had sat in their warehouse all that time with nothing happening.

I live on the edge of downtown Stockholm and the airport depot is 34 km away. They tried to make excuses like the door code wasn't on the waybill (it is clearly stated and they eventually admitted that; then, they said that the driver must not have noticed it). Then, they claimed that they sent a postcard (no record of that on the tracking description) but the mail service must have lost it (the mail service in Sweden is actually pretty good) that's why it took so long. Yeah, and my dog ate my homework. I thought FedEx in Sweden was bad, but DHL is worse.

This is all about the failure on the part of DHL to deliver my parcel. I have been trying to track for the past 14 days my parcel. Every time I did, I get a different answer. First, the delivery guy didn't care to look for the buzzer code on the building's main door when delivering. Secondly, when I requested a change of address to deliver at work, they noted down the wrong postal code! No one cared to call me even if I left them my phone number. I have called about ten times, and I have been escalated this issue to the so called supervisor, but no one cared to call back to give me an answer!

I paid for an expensive projector to be shipped from the USA via DHL Express Canada (expensive!). The estimated arrival was 1-2 business days. Four business days (Monday) later, I tracked the package online to see that DHL supposedly attempted delivery the Friday before, without leaving me any notification. The online tracker also said my package was due to be re-delivered tomorrow (Tuesday). I went off to work on Tuesday thinking my package would be there. When I got home from work, it has not yet arrived. There was a notification this time, and it said I owed $15 for import tax. Thus, they didn't leave the package, and told me to contact DHL.

DHL customer service explained to me that the two failed delivery attempts means I have to pick up myself (the depot is 1 hour away from Edmonton City where I live). I explained about the lack of notification on the first delivery attempt and that if proper notification was left, I would have left a check for $15 for the second delivery, and we would not be in this mess. The DHL lady agreed and said my package would be there tomorrow (Wednesday).

On Wednesday, no package was delivered. I spoke with DHL and it was escalated to the manager. The manager called me back, and stated that the package would arrive tomorrow (Thursday). On Thursday, no package was delivered. I spoke with DHL and it was escalated to manager. The manager called me back; promised the package would arrive tomorrow (Friday). Friday came, and no package was delivered; same story with the manager. It is now Wednesday the following week, and no package still! People Do NOT use DHL! There are many other postage/shipping options available.

I ordered some electrical equipment off of eBay, California/US to Manitoba/CAN. Shipping was pretty average time for a package going that distance. Made it to Winnipeg, Manitoba and stopped there citing "Available upon payment". It had already been paid days earlier and paid via credit card. It has been three days and the package has not moved, saying I still have to pay for it. Three days I have waited at home, taking time off work, for this package to come in (I have to be home or they WILL NOT deliver).

I had a shipment of alcohol samples to be sent to my home from the manufacturer in Mexico. Looking up the tracking number for my delivery status, there was no indication of a potential delivery date, so I then proceeded to one of the locations in the Atlanta area for research. I was told that my shipment had been on hold because some of the bottles had been broken and there were issues with passing through Customs. I then called in and spoke with Robert (Bobby) *** with DHL who handles issues with Customs.

Bobby then informed me that I needed to turn in various paperwork in order for my delivery to pass through customs. I had no problem with what was being requested because my biggest concern was that package had been damaged. Bobby said that he was unaware of any damages and he would research that as well as dealing with the Customs issues. I supplied all of the needed paperwork and all parties were satisfied. So when my package arrives in Atlanta I did not receive any type of notification, so I called in once again for clarification. I was then told again that my items were damaged and had to be disposed of. Conveniently my shipment had been reported damaged and disposed of on the Thursday before Memorial Day weekend. No one has contacted me or the manufacturer who initially had the items shipped.

I'm furious because I had scheduled several presentations and meetings concerning my Tequila. This has been a major setback for my company. This delays my company's progress and damages crediability in the city with all of my potential clients.

I sent a parcel of electronics spare parts from Zhongshan Guangdong China to Pato Branco, PR, Brazil customer. We provided the correct address and correct zip code and telephone. DHL returned my parcel with a big debit. The reason was their system shows discrepancy in our correct address and correct zip code. It is their system problem, why must we pay for their fault? We paid for parcel delivery but DHL did not deliver it and asked us to pay for our parcel's round trip. And if we don't pay, DHL Hong Kong will destroy our parcel! Why? Are we crazy to pay for this game? Hope our parcel will be delivered to customer and not returned with debit or disappear in HK.

I'd like to take back my complaint. The operation manager of Trondheim DHL learned my situation and drove us to pick up the post on the new year's eve. We do appreciate the operation manager of Trondheim DHL and what he did conciliate us about DHL service. Thanks a lot!

I shipped a post from Stockholm on 23th December 2010 by express service to Trondheim. It should have arrived on the 27th of December as DHL staff said, "Deliver the next business day." However, on 30th December 2010, it's still on the way! DHL staff told me it will be delivered on 4th January. Oh, my God, it costs 12 days! Since the post has been in Trondheim, I suggested I can pick it up by myself, but DHL staff rejected because their office closed at 14:00 on 30th December and it's 13:53 when I called. However, there's no notification on their website, otherwise, I would have made it up earlier! I kept waiting for a long time just because their staff kept promising me my post will be delivered on time.

I called the service number several times, at least five times. I called on the 29th and the staff said if in the morning of 30th the post can be shipped to Trondheim, then I can get it on the same day, but obviously it is not! I can understand it's delayed in Germany for 2 days because of the snow, but I can't understand why they shipped my post to Germany! I can understand they're not working on the 24th, 25th, 31st, 1st, but I cannot understand they closed office at 14:00 when their website wrote 17:00. I begged the staff to wait for me for 20 minutes, that I can take a taxi to get it myself, but the staff asked me to do it in 6 minutes which is impossible!

Because of DHL's promised service of express, I choose express instead of register mail. Because DHL shipped my post to Germany, it was delayed 2 days. Because DHL staff said it will be delivered the same day once it's in Trondheim, I kept waiting. Because DHL didn't notice the office will be closed at 14:00 on the 30th, I can't even pick it up myself.

DHL never delivered my item on 12/24 and asked me to wait for 6 hours. The driver never stopped and lied on his report to the DHL station by saying that he visited my place at 4:47pm; if he did, then there should be any pad left. I called several times between 12-5 pm and was told the package will be delivered. This is absolutely the worst service and they treated the customer badly!

One of our customers requested some product. The product was available with our principal at Varodra (Gujarat) India. It has to be airlifted from there to Karachi. DHL issued a prepaid voucher no. ** on 11/11/10 after getting cash from me. Then, they or their Indian office refused to lift the package giving some lame excuses. The package was lifted by FedEx. When I approached DHL for a refund of my money, I was advised that I will get the refund soon. Since 22nd November, I have been calling and sending emails to the various persons at DHL but no use.

On 10th December, I received an email from one of the staff members at DHL that my payment has been sent via courier AWB # ** and will be delivered today or tomorrow. When I called DHL on the 11th to know about the courier, I was advised that the office is closed and neighbors advised that they have moved. This was a very satire gimmick by the DHL people. When I tracked down the AWB, it was consigned to Mr. ** and delivered on the 13th October 2010! On my inquiry, I was advised that DHL issued a duplicate AWB.

Meanwhile, one of our counterparts in China sends us a package through DHL and it was delivered on 13th December by the same courier who marked our office as closed and moved. I sent the proof to DHL and inquired what this is. They advised me that they are inquiring from the courier, etc. but again, nothing about my payment. The reason why they delivered the package from China was that they have to claim Custom Duty from us. During this whole scenario, no one was available to respond to me and no one was ready to take responsibility. I was advised that the payment check / bill had been misplaced by the courier and they are making a copy.

I sent an email to DHL Headquarters in the U.S. also, but of no use. I received auto responded messages that I am out of office for meeting, etc. I was advised on 15th that the payment check is ready. In order to avoid any mishap, I went for self collection at their West Wharf point and to my anxiety, the payment check was made in favor of my staff member against my written request on 27th November to make payment check in favor of my company. I returned the check with the request of changes.

Again, I am calling DHL but no one is responsible to answer my call. I have been advised by the emails that I will get the payment soon. Please, can anyone help and advice me some place where I can file a complaint and get my payment refunded?

I am complaining about the service and communication of DHL company. I have ordered a transportation from Germany to Australia. 08/11/10, DHL collected my order from Farchant, Germany, and only 24/11/10 the parcel left Germany according their website. Today is 02/12/2110 and my parcel still not in Australia. I have sent emails to DHL twice and have got no answer. In few days there will be a month of delivery. You can see this on DHL website, tracking number is **. Such a great service and communication. I will never use DHL service again!

DHL Express was used from Lebanon to Oregon (1oz envelope $72) that was mailed on 10/28/2010. I got a call on 10/30/2010, that the envelope will be delivered on 11/1 or 11/2.

Called on 11/1, had no clue where shipment was. Lost the package, plane problems, will call you when we find package. Next day, 11/2, no delivery. Called them--package went to Hundoras, mis sorted, maybe machine error or human error. Will deliver on 11/3. No delivery on 11/3. They can't track package--package lost, will call you in two hours if we find it. No phone call. Called back on 11/4. Found package finally and delivered in pm. No refund. No explanation. Will never use them again. Don't recommend it to anyone.

My package was lost or never delivered that had original documents sent from India. They claim that the parcel was dropped off on my door step which might have gotten stolen. I am in deep trouble because I was working to gather all documents since the last 5 years and now they are all lost. In the last 30 years, we never had any stealing in my court. Their claim is not true because the guy who was supposed to deliver was going on vacation the next day and he never delivered this.

It took 5 years and about 5K for me to prepare all these documents for my widow mom who is in India and who is 72 years old. Now due to this, her case will be delayed and I don't know for how long.

I am about to relate a tale, a tale that revolves around the life of an artist, and a huge multinational transport giant. In the first instance, the artist who resides in Spain arranged with his representing gallery in the USA to take part in an exhibition of his work. The date for the exhibition Vernissage was to be 28th of May 2010, running until August 15th. The artist now had a plan and a space in a gallery to show his new work. Happily he left the US and returned to Europe. This was in November of 2009. At his studio on Ibiza, the artist set forth. Over a period of 5 months, the artist produced 20 pieces of sculpture in a mix of media. From this, he selected 20 together with the gallerist's 13 pieces, which they agreed would be appropriate. The pieces were wrapped and packed and sent with the huge multinational carrier, a company who the artist had worked with on several previous occasions.

Upon arrival in Connecticut, the box was unpacked. To the dismay of the gallerist, 9 of the 13 were broken. And at least 3 were smashed to pieces. None were fit to exhibit. Time was short, and the show was cancelled. The total resale value of these goods was in the region of $7000, not a great deal for so much effort. But what we must not forget is the enormous potential this exhibition held for both the gallery and the artist. The gallery was bringing back a British artist for the second time. The artist was about to hold one of the most important shows of his career, his breakthrough into the American market.

The gallerist was of course very upset. And for many reasons, a lot of money had been spent by the gallery on promotion of the event, photos, videos, catalogues, web, and real time art publications, plus all the invited guests who were travelling from across the corners of the US. And because of the obvious bad feelings developed, the otherwise excellent relationship between the two was destroyed. The artist, both powerless and frustrated at being so far away, after 5 months of spending energy, the cost of the materials, the international transport, and the fact that all of his creations were reduced to rubble, was forced to lick his wounds. He thanked heaven that he had used a reputable company, a company with years of experience, and one that would be shocked, horrified, and angry to find that their staff treated their client's belongings in such a shoddy way.

We are not talking about an accidental droppage or an unfortunate bump, no! The extent and the nature of the damage caused indicates very clearly that there was not an ounce of finesse, no care whatsoever, just a brutal disregard and bad workmanship. It would be almost impossible to cause this much destruction should you deliberately try. The artist contacted the said carriers in early May 2010, and to bring an end to this sad tale. After nearly three months, they came up with the miserable offer of 298 GBP. It is less than the cost of sending, phone calls, and one advertisement. And please don't forget, the artist must now retrieve all the work he has in this gallery. The quote for this alone is more than $1000. A side note to the above, the artist suggested that if the carriers would at least agree to bring back the broken things free of charge, he would accept their offer. The answer was a flat no!

No names are mentioned here, not from any kind of fear, but from the fact that the artist still has not received the 298GBPs. Should you Google the said artist/exhibition/gallery, you will get literally hundreds of hits about the show, and an idea of how important it all was to be. The last word from the carriers is that the artist should have insured the goods with them. Can you believe it? You pay them what they ask to ship your goods. But if you prefer not to have them obliterated by morons, then you should pay extra. This is farcical, ludicrous, and ridiculous. Let us pay a price, and they do their job. No more blackmail please.

I have sent a crate from Beijing to Berlin 3 weeks ago. I called DHL in China to make sure that they would deliver the crate to my office, that is the back house second floor (and not only to the front door of the building) since I had a car accident and cannot carry anything. I also called DHL Berlin to ask the same information and both confirmed that I would receive the package directly at my office on the second floor.

They called to say that the package would arrive between 9 am and 12 am on Friday and again I made sure that it was going to be brought up since the only person in the office on that day was a small woman. I was told yes, it will be brought up. The DHL man came and said he could not bring the crate up since it is too heavy and that she would have to find a solution herself. He left the crate outside in the back house. I called DHL and they said someone was going to come back and bring it up. At 12, the first woman had to leave so I paid someone else to come and wait.

Every 2 hours I would call them to ask when they are coming. I was always told they would come, but it might not be right away. I even said that two men should come since it's real heavy, but I was then told that if the driver managed to bring it to the front door alone that he will manage to bring it up 2 floors alone.

At 18 hours, the other woman had to go so I had to come in the office and wait. I called DHL to say I have dinner plans if the driver can arrive soon, and I was told to wait and someone would come soon. At 20 hours, I called again and a very rude man said no one will come because the working day for the drivers ended at 18 hours and I have to find a solution myself. To make an even longer story short, I had to wait outside (at night) until I finally found 2 guys big enough to pay to bring the crate up. (I waited long since it was raining hard and bringing two strangers to my back office when I am alone is not smart).

When I was done with the whole thing, it was 23 hours. Since then I have called DHL 14 times and I always get the same answer, someone will call you back today or tomorrow. It has now been 2 weeks. I also wrote 4 emails and not one single email reply. I guess they are waiting until I forget about it. Plus, it cost money to complain by DHL. I have just calculated my Skype cost calling DHL and I am now at 30. Here is another great way for them to make money. Today is the first time in my life that I put something up in a forum as a complaint. I am so tired of being ignored and I will not stop until I get fully reimbursed. 30 for DHL call, 30 to carry the box up, 60 for the second girl to wait for the DHL man to come back.

I got a notice from an overseas company in China that my shipment left on Tuesday evening and I received tracking. Then I tracked and tracked--to my utter shock and happiness, it was in America by Thursday evening! I was so excited!

I told my mother to stay at her home on Friday since it was being delivered there. And somehow, no one ever rang the doorbell or knocked loudly enough for someone to hear. So my husband called DHL and spoke with a representative. The rep said we could come pick up the package between 6 and 7 p.m. However, their hub is over an hour away and I don't get home from work until 6:40 p.m. So we called again and spoke with a lady who said she could probably get it on a truck out that evening since their driver made the mistake. We would get a phone call from a manager called "Richard" within an hour.

An hour passed and no Richard called. So once again, we call DHL and we have to track Richard down. Lo and behold, all the drivers have gone home. "So sorry" blah blah. Then, he promised we are the first delivery for Monday. I checked the tracking all weekend and all morning today, Monday. I called my husband and told him to contact DHL since there has been no update since the one from Friday saying "recipient not home". So he called their customer service again. This time, he spent 1.75 hours on the phone with some women who, halfway through, updates the website. Literally, right in front my eyes--while I'm at work, I refresh the tracking page and one minute the latest news was: "18 Delivery attempted; recipient not home Houston, TX - USA 11:00." Then, three minutes later it says: "19 Awaiting collection by recipient as requested Houston, TX - USA 18:50." And then nothing else.

Today, they told us that someone told them to hold my package instead of deliver it. So at 2 p.m. we told them to get it on a truck and deliver it now. Apparently that's out of the question. But why would the lady from Friday suggest putting it on a truck at 7 p.m. on Friday, but it's out of the question at 2 p.m. on Monday? So now they tell me again that we will be the first delivery tomorrow.

My main question is, why does it only take two days for a package to get from China to Houston, unharmed and no problem? And why does it take more than two days for a package to be delivered within Houston?

From now on, I will always choose either UPS or FedEx and the companies I buy from will offer those options or I'll just take my business elsewhere. This has been too miserable of an experience. I want no more of it!

I needed some paper work to be mailed to Costa Rica. I was told it would arrive on Friday as it was very urgent, I get it by Monday. Everything was okay until idiotic driver got lost and didn't follow procedure since in Costa Rica, there are no street names and many time the divers needs to call the recipient to verify the address. I have never used DHL and will never use it again. I pay 60 dollars for nothing! Stay away from DHL. It's sad to see such ineptitude from a German company!

Near the end of June 2010, my sister sent me a package via DHL from Oregon to my home in central Mexico. On July 2, after she had sent it, she realized that she had sent it to an old address where I had lived several years ago. Once she notified me, I immediately telephoned the DHL customer service number in Mexico to ask them to correct the delivery address. I was told that they could not accept any correction until after 7:00 PM on the day that the delivery had failed for the third time and the package had been returned to them.

A few minutes later, I entered my tracking number in the DHL website and discovered that the package had been delivered and signed for that same afternoon. Since the waybill was marked for a delivery signature by only my wife or me, and obviously neither of us had signed. I called DHL again to complain. I was told that they could try to recover the package but that it would be better if I went to the delivery address myself and tried to get the package back. I did exactly that and the person at that address told me that she had not been at home at the alleged time of the delivery and had never heard of the man who supposedly signed for my package.

I called DHL again, incensed that their driver had delivered my package to a stranger at an address where no one was home. I assumed that the package was well and truly lost, but hoped at least to file a complaint against the DHL driver. I was told that, since the waybill did not specify person-to-person delivery, they were well within their rights to deliver the package to anyone who was willing to say that they knew me and that I lived at that address. They refused to accept a complaint against their driver, since they said they had no way of telling who was telling the truth and who was lying.

I lost a renewal credit card which I had to immediately cancel, a letter from the IRS the contents of which I'm still trying to determine, and an irreplaceable handwritten letter from a great-great uncle to another family member, written in 1863.

I contacted DHL on the 16th of June about sending a laptop to my fiance in Ukraine. The agent on the phone walked me through all the paperwork that needed to be filled out and informed me that there would be a 20% customs charge when the package arrived in the country before it could be delivered. I agreed to that and sent the package on the 18th of June. Once the package reached Ukraine on the 20th of June, it got stuck in customs under a clearance delay. I did not receive any phone calls from DHL to explain the situation and neither did my fiance. After two days of waiting, I finally called them to find out what was going on with my package. They told me they had no information and that I needed my fiance to call their Ukraine office to find out why it is not passing customs.

Later that day, my fiance had informed me that the customs charge was 44% and not 20% as the DHL representative had quoted to me. I informed her to tell them to send it back as that would have cost another $US 400 and that we were not going to pay that. After I found this out, I immediately contacted DHL to request that they send the package back to me and promptly refund my money because their agent misinformed me and lied to me. I would not have sent it with them if I would have known that it was going to cost me that much at customs. I received an email back stating that the package would be returned to me free of charge, but my situation did not qualify for a refund.

Now I have to wait till tomorrow to find out if they are actually going to return the package. But they still will not give me a refund even though they are the ones that told me that the customs charge was only 20% even though in reality it is 44%. I believe they are running a scam here telling people false information so that they can steal their money without having to provide the service that they are being paid for. It is now July 1, 2010 and I am waiting to hear whether I will get my package back. And I still feel that they owe me a refund. Don't let DHL steal your money like they have stolen mine.

I do not know the total economical damage as of yet. There is the $US 279 that I spent on shipping. The laptop was $US 500, which I am not sure at this point whether I am going to get it back or not. Then there is the mental stress caused by DHL because I lost sleep worrying whether my fiance would be able to get her birthday gift. Then my fiance's mental stress because of the customs in her country. Also, the problem that my fiance needs a laptop so that we can make plans for our wedding together and can talk to each other about the details. There is a lot of underlying stress factors that have caused us both to loose sleep and caused a degrade in performance at work and home lives.

On 10/26/2009, I went to the DHL webpage to get a quote for a shipment going to Italy. I was quoted $279.82 for 4 cartons with total weight of 64 lbs. So I shipped the order via DHL delivering it to their pickup agent.

When I got the invoice, I had been billed $403.51. So I call DHL and filed a dispute. I haven't heard anything about this until this week (June 27 2010) when I got a demand for the payment from a collection agency. I am a small business and I work on a small profit margin and I have perfect credit, never missing a payment to any vendor in 13 years. I was hoping DHL would somehow split the difference. They said the weight was calculated on a dimensional weight, but I did list each carton dimensions and weight. I have been shipping with DHL for 5 years and this is the first time a problem like this has occurred.I won't be doing any more business with DHL

I made an order from China. I had an option to pay by sea (cheaper) or by air (expensive). I choose air (DHL). They told me that the shipment is already released from customs and I should expect it to arrive by tomorrow not later than 5 pm.

A day after, I received a phone call from DHL New Jersey location telling me that a delivery attempt was made at 11:45 and nobody was there. It's a complete lie. I was outside waiting for my friend and nobody was there. If delivery attempt was made, don't they so suppose to leave a note on the door? Somebody call me from the NJ location after 45 minutes at 12:25, something like that, asking me if it is ok to deliver the package tomorrow. I called DHL, explained them what happened and they told me that the manager will contact me within an hour. He didn't call me. I have to call back and they told me that there was no note on the account saying that the manager supposed to call me at all. Then I got to speak to a manager and he is telling me that because I am a resident then it should be arriving until 8 pm.

Bottom line: Nobody was here (DHL) at 11:45. No delivery attempt was made. Moreover, no note on the door and then they call me to ask me if it is ok to send it tomorrow! After speaking and calling several times, they are telling me that, "Oh, because you are a resident, it will be until 8 pm. That was its all about paying top money for something that didn't came on time, trying to manipulate me (asking me if it's possible to come tomorrow) and then give me an additional excuse that because I am resident I should wait until 8 pm. After all the hassle lying, manipulation because the driver had to do other business or other arrangement, I have to pay a price, aggravation, lies, manipulation, and on top of all they try to make me look that I was not there! Where is the note that he supposed to leave on the door. Each truck has a tracking device on their trucks. Could anybody proof me that he was at my street at all? A complete lie! Manipulators doesn't worth the money, hassle, aggravation and the worst part is that they still trying to make you feel guilty after they lie and manipulate me.

I bought a product on Amazon.com. They used DHL as a shipping company. I placed the wrong address originally, but when discovered, I changed it to my new address. I called DHL to get a chance in delivery. They required weight and dimensions. Do you know how hard it is to contact an online company to get that information? I managed to find it and give the information with my new address on 25 January 2010. I was told that in 24-48 hours, someone would get back to me with a price on shipping between provinces.

No call came, so on 27 January, I called them. No address was marked down. I informed them that I had previously given that information, but gave it anyway. They called back on 29 January to complete the payment and verification. They received a payment of $70 to ship the package and the payment was processed that same day. I was told that it would take two business days for the package to be delivered.

On 3 February, I received a call from the delivery guy who was trying to drop the package off at the original address. The delivery guy was informed of the error and was told that it was supposed to be sent to my current address (out of province, but still in country). The package is still sitting in the same location as of 9 February, and no record of when it will be sent to me has been done. I have missed deadlines and payments have been received to DHL but no package was delivered.

Wow. DHL is the worst shipping company out there. I have shipped items before and have never been so ripped off! On December 29, 2009, I dropped off a gift for my fiance to be shipped to Jamaica via DHL at their drop-off location at 3232 Steeles Ave. W. I spoke with a very nice and intelligent attendant and advised her that the parcel was a gift and inquired of further charges if any. She told me to fill out a Pro Forma invoice which would declare the parcel as a gift and would push it through customs with no further charges. I did this, and the package was sent out.

On January 4, 2010, I noticed that the parcel said "Clearance delay" on their online tracking. No one contacted me or the intended recipient, and the parcel was sitting there from December 31, 2009. I figured being the holidays, things are slow. So I would call. I did and found out that customs was holding the parcel, but the DHL rep I spoke with did not know why. I received a call from my fiance, and he was livid. DHL called him and advised that he would need to pay $21000JAM roughly $260CAD to pick up the parcel. He told me his immediate reaction was ship the parcel back. I told him to cool out and that I would handle it on my side.

I called DHL, very confident that this would be cleared up quickly, as I had been assured that with the Pro Forma invoice, there would be no further charges and DHL Canada would handle everything. Boy, was I wrong. The DHL rep told me I filled out the wrong invoice and that I needed to fill out a Commercial invoice ASAP. So I did, and they sent it on to their depot at Kingston Gateway. That was January 5, 2010.

Now, it is January 30, 2010, and the parcel is still being held by customs. Jamaica customs supposedly reevaluated the contents of the package which included a cellphone, Bluetooth, mp3 player, and key chain. I paid $225CAD for these items. They adjusted their fee to $14800+JAM. I told DHL Canada that I am not paying a dime and they made a mistake, because they gave me incorrect information and I need the parcel returned to me in perfect condition. For two weeks, I was given the runaround.

Finally, I have been told that customs is refusing to return my parcel, because ignorance is not a valid enough reason to return the parcel. If I do not pay the $14800+JAM in 90 days, my parcel will be marked as "Abandoned" and disposed of. I told DHL Canada and I sent them a letter that I will not be paying any amount they needed to foot the bill or get my parcel returned somehow. One of their representative, Richard, advised me that it is not DHL's responsibility to know how customs operate in the country I am shipping to and that it is my responsibility, and I should have known what the correct paperwork is needed to ship to that country.

So, here is the long and short of it. When you use DHL to ship, you are not paying for the service; you are paying for the name that heads your shipping document. The fact is you are shipping your items yourself. DHL is not responsible for giving out correct information to their customers; when it comes to that, you are on your own. It is not about the money; it is about the principle. I have been reading some of these experiences of others online, and it is apparent that DHL has been doing this for years, and we continue to let it happen. I will not just let this slide by. They are unscrupulous and completely unprofessional!

My fiance did not get a gift this Christmas. We are to be married in a few months, and this situation is like a bad cloud hanging over us. The key chain is a something my son bought himself for the man who is to become his new father figure. We wrapped the gift together in Christmas wrapping paper, and my little boy put a note on it himself. My son is devastated that my fiance did not get his gift and can't understand why.

In an 8-year-old's mind, fair is fair. We paid for a service and expect the service we paid for. I could understand if I was informed of the possibility of more money needing to be paid and still sent my parcel with them. Then I would be responsible for the COD charges. But I was never informed by anyone, and my fiance has been without his gift for one month now when I was told it would take 2 days to get to him. This is a complete travesty, and living in a "first world" country, you would think there is some kind of justice for a disgusting company like this!

DHL is so far the worst company I ever used. I shipped a package from the USA to my parents in France. I paid $73.00 for a little 4lbs package, being told that it would get to my parents in 3 business days. Well, the package was sent December 14th and arrived January 4th, those are very long 3 days. I was finally informed on December 24th that they couldn't locate my parents because it was an apartment complex, so I called them and informed them to leave the package with the concierge. The next days, they couldn't locate the address, funny that they could do it the first day. So I called and called an Andrew from claims who was helping me but to get him on the phone, what a journey.

They finally found the address but this time, they said my father refused to pay the duty and taxes (I have shipped to my parents for 10 years and I never heard such a thing that the receiver has to pay taxes on a gift they are receiving). So I gave DHL the permission to bill my credit card. I came to find out that actually, my father was never asked to pay anything and they never attempted the delivery. When finally they delivered the package, I called my father and at my surprise, they charged him the same duty and taxes that they charged me. So I called Andrew but he would not pick up the phone so I left a few messages. But someone else called me today in the morning saying that it was a human mistake.

DHL does nothing other than human mistake. Do not use this company. Worst mistake I ever made in 10 years of shipping to Europe is giving DHL a chance. Believe me, it's not worth the money ($73.00 + 18.59 + 18.59 = 110.18) and less the aggravation and time spending with their incompetent customer service.

DHL sent my bank letter to an irrelevant person, and discloses my personal information. HBSC sent me a package, with tracking number 4128964490. HSBC also put the wrong telephone number on it. According to DHL China, 800-810-8000, ext 6702, on 31 December 2009, their delivery day, they found nobody in (despite the fact that I had been in for the whole day), so they called the wrong number, and had been instructed to send the parcel to another household, and the parcel had been signed for by Zhu L.

DHL did not even check with the person who answered the phone call, whether he knows anybody with a last name Wang. They simply delivered to another address. Thanks to their behavior, all my personal information from the bank has been released to this Zhu L., who made no attempts to return the document to DHL or myself in over a week.

I called up DHL's customer service and they told me that they had mislocated the shipment! All those original documents are to aid someone's visa application. Now she cannot get her visa in time and the ticket will be forfeited. 550 loss!

4. Not answering our phone calls at their Subang branch.

Last year I purchased some goods from China, they never arrived. DHL even didn't bring me documents for clearance if it was necessary. I lost about 2500 euro for the goods. Also lost the opportunity to make a contract and sell the equipment that I bought.

I receive weekly shipments from all over the world. Just one supplier made the mistake of shipping through DHL. This delay has NEVER occured. This way of dealing with a shipment by a shipper, I have not seen in 20 years. I'm sorry to say, but DHL is a JOKE! Amerijet takes 1 day to get shipments through customs. Fedex, takes 2 days. DHL, 20 days. No selfrespecting company would treat their core business like this.

Do I sound angry? Imagine how my customer sounds to me after waiting this long.

Please,close DHL on Aruba so no other customers make the mistake of dealing with them.

Their lack of service is beyond believe!

Next day, they could NOT find home. That to after I made sure I will personally stay home JUST for that package. Waited Whole day. Called every hour after 3pm. Delivery guy updated their system at 8pm saying 'address information was wrong'. THIS IS PATHETIC. How in the earth they find my home first time, left yellow sticker and not find same address next day, that to after 8pm? NEVER EVER USE DHL FOR BUSINESS

I am waiting for important documents sent from Italy on August 11, 2009 to myself in Hawaii. As of Today, August 20, after many telephone complaints and "presumed" tentative deliveries, I still have not been able to receive my documents. DHL never called me back to schedule a delivery, they claim they redelivered when they did not. I left the yellow card signed for release of the package.

DHL, 10 days to deliver documents...and still I don't have them. Unacceptable. They don't allow me to speak to the Honolulu office. They can't call the Honolulu Office or the driver. I had important documents to submit for a cruise ship bidding.

Of late, DHL is fraudulently charging custom duty on all documents (business cards, company brochures, calendars) shipped from our Houston office to us internally without any proper custom duty receipts duly signed by competent authorities and no justification. Delays in getting important documents needed for seminars and to distribute to our office staff and customers.

I sent my notebook computer with DHL to return it to Gateway. DHL lost my computer at one of their warehouses. I called to check the status of my computer with Gateway and they told me that they never got it at the warehouse. I then called DHL and filed a claim for my computer and they sent me a check for $100. I had not even had the computer for a year and I paid $700.00 for it. I appealed that amount and they said that it would be the only amount that I would get for my computer. I am not happy about this and all that I want is my computer back because I am taking a college course over the internet and I have now failed 2 terms because I no longer have my laptop. I don't think what they did to me is fair. I have to repay my student loans of $8000.00 and retake the classes. I would have passed the classes if I would have had my computer.

Ordered a package from china, was told by dhl have it in 2 days. Then on the day of delevery it said Forwarded for delivery

i called them. no one ever told me that they dont delever it to my house any more they turn it over to the post office. I called they said it will be another 2 to 3 days. And now i cant track it. I have to work, I dont know when it will be here for sure. and i cant take off to be here every day untill it gets here.

I received a collection notice from a company named NCO Financial Systems Inc. in Feburary 2009 for a $ 5.76 balance that I had at DHL from December 2007. I had paid this balance with my debit card at the time I was in this location. When I contacted DHL about this I spoke with a gentleman named Michael who had stated that DHL never collected this payment and sent me a bill for this balance. I never received a bill or any other notification from DHL.

I feel that putting my name into a collection agency without any effort to contact me could unfairly affect my credit rating.

I am based in India. We had exhibited in Chicago in 1st week of December. For the exhibition, we had shipped the material required for exhibition from India to chicago by DHL. It was done well in advance and the shipment was supposed to reach before the exhibition start. It never reached although the online status clearly shows that the shipment was ready for delivery on 28th Nov at 7 am. So they had the whole day to deliver. We lost 2 days of exhibition since we did not have any material. We also had to print some banners on time which cost us. A potential loss of customer could be worth 100000 USD for us. Is there anything I can do in USA? Or do I have to compulsorily take action in India?

We could not display anything for 2 days out of the 4 day exhibition. Naturally because of this we could not attract customers. Plus we printed small banners which cost us.

My package was proccessed on a Monday morning at 7 AM, but not picked up by DHL untill Wednesday. The package then spent more than 24 hours at the local station it was picked up from before being sent out even though it arrived by 8am. Their tracking function does not even give an extimated date of delivery. My only consolation is that they have handed off my package to the USPS here locally. What should have taken 3-4 buisness days to go from Tennessee to Orlando has now taken 6 and I don't even have it yet.

I shipped a package (toshiba computer and four pair shoes) to Haiti via DHL. I asked how much would it cost to send it w/insurance, she calculated the cost and told me it would be $188.11. I asked her if the shipping label was filled out correctly, she checked it out and told me it was correct and the package should arrive Thursday (11Dec08) or Friday (12Dec08).

I noticed on the computer that the destination was Port Au Prince, so I told her that it should be going to Cap Haitien. She told me it had to go to there first then it would be forwarded to Cap Haitien to the address on the shippping label. I paid the amount due, she taped the package up and gave me the receipt. When the package got to Port Au Prince I received a call from someone telling me I had to pay more before they could forward the package to Cap Haitien. I contacted DHL and they told me it was nothing they could do, I had to pay whatever is due. If I was told that earlier I would decided to do something different.

It cost me $188.11 to send the package. I have no problem with that. But paying more now is costing me more than what the package is worth. Now I don't have the package, the money I spent to send it or the money it's going to take to get it back or get it sent to Cap Haitien.

i placed an order for two items from mlb.com and never received my merchandise. i contacted mib.com by email two or three times and didn't bother to respond. dhl said they delivered it but didn't leave a notice of delivery; they sent the driver out to leave me a note of where the package was left. i never have had any problems about receiving packages in the past.

lost my merchandise with no explanation

I paid $17 for next day shipping on an order I needed for my finals week of my last semester of school. I used DHL's online tracking information which told me my package would arrive Dec. 9. After it did not arrive on the 9th, I called DHL to find out why. The person I spoke to told me the package was held up but could not tell me why. He then assured me it would arrive later that day. When it did not arrive by 6:45 p.m. on Dec. 10, I called again. The person I spoke to this time sounded very annoyed and told me it would come that night.

When the package did not come that night, I called again first thing in the morning on Dec. 11. Finally the person I spoke to was very helpful and I was able to get the package held at the DHL office so I could pick it up. The person even made sure to get my phone number and had someone at the office call me to confirm the pick-up. Although the office was difficult to find, I had no other problems picking up the package on my own. Yet, it is absolutely ridiculous that next day shipping takes three days and three phone calls! I will never use DHL again!

My package included part of my final project for a class. Had I not physically picked up the package on the day of my class, it would not have come in time resulting in a failing grade for the class.

On Thursday November 6th , I contracted DHL for a next day delivery of 8 packages of my daughter's belongings from Buffalo, NY to Brooklyn, NY. One package arrived on Friday November 7th, five packages arrived on Monday November 10th and I picked one package up at the Brooklyn DHL depot on Tuesday November 11th. DHL called me today and said that the last package has arrived and is now lodged at the Brooklyn depot.

My daughter started her internship in Washington, MD, on Monday November 10th without her clothing. I purchased two days of clothing for $150 for her to wear while waiting on the DHL deliveries. Also, I had to take a no pay day off my $200 a day job on Tuesday November 11th to drive down to Maryland to deliver those late DHL packages with a personal transportation cost of $111.50 for gas and polls.

My Parcel left from NY on 23rd October. Estimated delivery date was 10/30/08. When I tracked the package, I found that it had reached the DHL hub in Dublin CA on the 27th October, This Dublin, CA facility is 10-15 miles from my place. I called DHL Few times to find out about my shipment I have been told by their representative it will be delivered on 30th, next day they said it will be delivered on 31st and today on Nov 3rd they say that they have shortage of drivers and the route is cancelled and they do not know the estimated delivery time of my package.

One of their Customer respresentiave was suggesting me to go to their delivery center in Dublin, CA to pick up my packet. Why should I go their to collect my parcel, they are suppose to deliver it to me. DHL website says for DHL Ground Service Guaranteed delivery Monday through Friday within 1-6 business days.

I have been waiting for the packet from past 10 days and I left work early on 30th and 31st for the packet delivery.waited & waited. I've shipped packages internationally in that time frame. I lost few hours of work. I don't know if the carrier will be able to deliver it to my door...in which case, I probably won't be here.

DHL has been billing my company incorrectly for more than 10 months (every month in 2008). They've billed us hundreds of dollars for deliveries that aren't ours. I have heavy documentation of our phone calls and faxes that show that their records are incorrect. They have been unable to produce a single airbill or log supporting their billing claims.

It has taken hours to try to resolve the problem, but DHL now has referred my company's account to a collections agency. I sent the collections agency 49 pages of documentation to show that the charges are wrong. I am now concerned about my company's credit rating being damaged and after 10 months there seems to be no end in sight. I'm not sure what recourse we have, if any. We use DHL only if a client provides a hard-coded pre-printed airbill (ie, we would never willingly use DHL).

DHL's incorrect billing practices have resulted in my company being referred to a collections agency, which may damage the company's credit rating. Hours of company time is being spent on this issue rather than on doing our work. We feel victimized by DHL's bad business practices but can't resolve the issue through the usual channels (all attempts have failed).

Uni shippers is a third party shipping service. We would ship DHL through Uni shippers, until we noticed suspicious actives with our billing. DHL has a money back guarantee when shipments are late. A DHL service failure form was always filled and faxed to uni shippers for them to process. ( Uni shipper Rep, Joanna told us to do so) Unfortunately Uni shippers never reported them to dhl. So Unishippers are trying to bill us for them, but we reported them! I have complaint to DHL about this , and applied for a DHL account, and received a DHL account#.

We then started paying DHL directly, and have been billed by DHL not Unishippers. However recently our DHL account was mysteriously placed on a cash basis, Dhl claims Unishippers placed us on cash basis, and Mike from Unishippers denied it, he claimed a week ago that we don't have a balance with them there is no reason why he would of done that, but asked me for our DHL acct# to look into the matter. Our account was then taken off cash basis! But the bill I received today is from Uni shippers letterhead not DHL! It now turns out that our DHL acct# has been transferred to Uni shippers! with out notifying us!! When I called Mike from Uni shippers today, he said we also have an outstanding balance along with the new billing!!...all those service failures they want us to pay for! So far I have been on hold with DHL for an hour.

I ordered a laptop and DHL was used as the shipper. My estimated delivery date was 10/28/08. When I tracked the package, I found that it had reached the DHL hub in Kansas City on the 26th. Excited and impatient, I called today to find out about my shipment. An automated service informed me that the package was to be delivered today, 10/29.

I left work early so my husband could run errands while I waited on the delivery. And waited. And waited. Finally calling to speak to a live person at DHL, we were informed that the package had been picked up by USPS and the estimated delivery date would be November 4th. I've shipped packages internationally in that time frame.

Believing that I received bad information during my first call, I called DHL again. This time, I got attitude and, Take it up with Dell. True...Dell could have chosen a more efficient shipping method. And gosh...thanks for the tracking number...that is completely useless to me!

1. I lost two hours of work. 2. I live in an apartment building and I don't know if the carrier will be able to put my package in the lock box, or if they'll have to deliver it to my door...in which case, I probably won't be here. 3. I could have flown to Nashville, built my laptop and brought it home in less time.

Yesterday I was expecting a highly personal, and time sensitive package that was mailed from Tucson, AZ to UT on 10/27/08. At 1 pm I called 1-800-225-53355 because the website tracking showed the package delivered and signed for at 9:30 a.m. but I had received no package and was home all day. I was told that the package was delivered and I explained that no, it wasn't and it needed to be tracked. I was told that they would put a trace on the package, contact the driver and make him retrace his route and retrieve the misdelivered package and redeliver it to me.

At 2:30 I called again because I had heard nothing. Again I was told that the package was delivered and signed for. Again I explained the situation and was told that they would place a track on the package...etc. I called again at 3:30. Repeat the scenario. At this point I reiterated the time sensitive and personal nature of the package and that I MUST have the package that day and that I was concerned that the local office was going to close before the issue was resolved. I was assured that this was not the case.

At 4:30 I called again and believe it or not, was again told that the package was delivered and signed for at 9:30 am! Repeat the above scenario. At 5 pm I received a phone call from someone who said they were checking to see if the package was delivered. I told them no. I was told that a dispatcher would call me immediately.

At 6 pm I called again and was told for the first time that I had reached a call center, that all of the calls to DHL were received by a call center and that the only info they had noted was my first call at 1 pm and that the local office was now closed and that I would have to wait until the next day! I told Kristen (badge #392) that I would not hang up until the issue was resolved. I finally insisted on speaking with a supervisor. The supervisor of the call center in San Antonio, Belinda (Badge #QIA)informed me that the Salt Lake City supervisor's name was Barbara but they would not give me a local phone number. I asked what she would do if she were the customer and she told me to file a formal complaint.

She put me on hold and when she returned, she said she had filed the complaint (confirmation #1028-1733-9548 and that I would be contacted by a DHL executive by 5 pm today. I will post the follow up if/when I hear from somebody.

Everytime we have a time we have a delivery sent to us via our corporate office they are either 10 hours late or 3 days late when overnight is being paid for! EVERYTIME! It is time sensitive material they are the most unreliable company i have ever dealt with.

We are waiting for checks so we can pay our office bills some had to be put off a week but we were promised the check so we promised the debtors that needed to be paid. ONCE AGAIN DHL DROPPS THE BALL PEOPLE WOULD BE CRAZY TO USE DHL FOR THEIR SHIPPING NEEDS. WOULD BE BETTER OFF BUYING STAMP AND SENDING REGULAR MAIL!

A package sent to us from AT&T was shipped 2nd day DHL - the package arrived at the Dublin, CA facility Wednesday morning 10-15-08. I am writing this on 10-21-08, the package cannot be located. DHL's tracking number and website as well as their management are worthless. The package was received by the Dublin, CA DHL facility twice (what does that mean?)but no further activity is shown - their tracking system apparently doesn't accomplish much.

I have called every day, I get the same excuse, the've reorganized and can't figure out where the package is, every day the same excuse, the facility is a couple of miles from my home, but they can't even assure me that if I went there, that I could pick up the package, since the facility is open only during business hours M-F, I can't just run over to see if the package can be found. I spoke to a customer service supervisor this morning - totally clueless, couldn't tell me anything helpful, same story about reorganizing, couldn't assure me that If I wanted to pick up the package, that if would be there available for pickup, apparently they don't know where the package is (was told that several times by DHL personnel).

Several times they customer service told me that they would e-mail the Dublin facility to be sure that I would receive the package the next day, that was sometime last week - still nothing. I have asked DHL customer service for the phone number of the Dublin facility, I have been told that I cannot call them - some service. I would suggest to anyone thinking of using DHL - do not use DHL under any circumstances! I've even suggested DHL call Fed-Ex and have them send it overnight, at least I would get the package - but since they can't locate the package, I assume they couldn't give it to Fed-Ex.

DHL's computerized system used at Mailboxes Etc. does not indicate that 2 day ground delivery will take longer, will not include weekends and is not guaranteed. My package was dropped off on Wed morning 10/15/08, apparently not picked up until Thurs. and tracking stopped on when departing Atlanta at 2:02am Friday morning 10/17, the day I had wanted it delivered to Rhinebeck, NY. When that status had not changed by the end of Friday I contacted MBE who could only direct me to DHL. The first person told me there was no 2 day guarantee on ground deliveries and that they were closed until Monday.

When I call DHL on Sat. morning I was put on hold for over 5 minutes because they could not locate the number I gave them. MBE had been in touch in the meantime explaining that the computerized system they leased indicated 2 day DHL ground delivery was guaranteed. When I attempted to check tracking online the tracking number gave an error (my computer remembered the number that had worked earlier; it had just disappeared from the system).

I called and was told that their records confirmed my last sighting of departing Atlanta at 2:02am Friday and said it had been scanned in at Allentown PA at 6:48pm on Fri. 10/17 and was scheduled for delivery tomorrow (Sun). This was after she told me they were closed until Monday. She told me it had been scanned 3 more times while in Allentown - 9:19pm and 9:21pm on 10/17, and at 4:17am on Sat. 10/18.

I left a voicemail giving my name, number and reporting my missing work - along with the tracking number. It's too late to fix the mess they've made and leaving that message made me feel only a little better. I strongly urged MBE to drop DHL from their options and pursue getting the refund they offered me out of them. I strongly urge you to look elsewhere for your shipping needs - it isn't worth whatever savings they claim - time is money too.

My daughter did not receive the items she needed upon returning to the US, and I now that I've read other postings on this site I worry if they will arrive at all.

I placed an order with Nordstrom Direct. The order was shipped on 09/23/08. I was suppose to receive the order on 09/25/08 by 5pm central time. I called DHL and they assured me that I would receive my order on 09/25/08. DHL is indicating that they made an attempt but I was home because I received two other packages from Nordstrom delivered by DHL at 12:20 p.m. on 09/25/08. Their customer service [is bad]!

The order was a very important gift that I needed on 09/25/08.

It started from the wrong country name in the pre-alert email that I have received. I contacted the departing point of the parcel in UK as soon as I noticed the wrong address (the sender apparently mixed up the last line of the address, which is unfortunately, the country name). Then, the customer service in UK asked me to notify the customer service in the true destination country, which I did. DHL's officer in Indonesia assured me that I will receive my parcel on time and they will send a notification to UK about these error. To ensure that my parcel wouldn't arrive on the wrong country, I specifically called in the UK's DHL again, and notify them about the error. Yet after a 48 hour of waiting, I have noticed that my parcel is still being sent to the wrong country from the internet tracking system.

1. I have failed to make a new british student visa while I am in my hometown 2. I have missed the deadline of applying the accomodation in UK, which can be disastrous later 3. At the moment of filing this complaint, my parcel is still in Brussels. The later I get my parcel, the harder it will be for me to go back to study in UK.

Bought an Halogen Oven from JML Who unfortunately uses DHL for delivery. First attempt to deliver, could not find my house, although I have given my FULL address to JML. The post office and other deliveries have been made without problems.

Next day, second attempt, not turned up, according to the DHL tracking website, he has been and no answer and have left a card. Door bell working and not sounded, no card left, clearly this idiot has attempted to deliver my oven to the wrong address.

Because of this pathetic driver, JML lost me as a customer, I cancelled my order, and I am not getting my oven. I have taken 2 days off work for this.

This company doesnt listen. I was expecting a package from bangladesh which should be deliverd on friday. The driver didnt show up but the tracking website said he was here. i called the customer service and left the yellow sticky signed and taped on my door so that he can drop the package. The ******* ******* driver didnt do it.

i dont know when i am gonna get my papers. I needed those paper to be deliverd on friday.

On 7th August I sent keys to a real estate agency that will rent my appartment in Turkey. As there are some customers who would like to see it, time was critical for me and for agency also...Of course I have choosen DHL trusting their express delivery service! Expecting latest on 8th August afternoon keys would be on hands of my agency and even maybe rent my appartment. On 11st of August, Monday, agency called me saying he couldnt received the keys yet! I was trusting DHL really so much that I even didnt need to check their tracker system during this 4 day considering keys should have been arrived into correct adress.

When I looked into their website for the status, there was a suprise waiting for me...My appartment keys was delivered into DHL office in Erbil/ Iraq instead of agency in Istanbul/Turkey...Is that an acceptable mistake? I said okey, everybody can make error. I called DHL France Customer Service and I tried 5 days to redirect my keys into correct country! After hours spent on phone and explaining into each call agent my problem finally Friday they redirected my envelope to Turkey...But suprises never end with DHL.

Today When I looked into their tracker system, my keys were again arrived into Iraq but this time into Bagdat after going to UK and Germany..When all these things were happening, my real estate agent called me and said persons who would like to see my appartment saw another one and not potential customers for my appartment anymore. And some others also...I am still calm, I am waiting and wondering the capability of DHL to sent my keys into correct adress...As of today it has been already 10 days that I sent my envelope.

After my 5 days try to send it back to correct adress, today again I talked to DHL customer service agent and get a promise to deliver it on Monday!...Should I belive it? I dont believe actually...What I believe DHL France is really giving zero quality service on delivery and their customer service is a waste of time...They are doing what they wanted to do, not what customer asked...

I ordered items from Nordstrom and they were sent through DHL. I didn't get my package but I called Nordstrom and luckily they sent the items again to me without charge. I always order things from Amazon.com and never had any problems.

A delivery was not made by the company all papers were submitted to this company with regard to the claim # 2192681. Never received the package and there was insurance put on this delivery. I also contacted this company with the delivery and 2 different times were issued

Surely, there should be a forum where we can make DHL accountable since we trustfully and in good faith put our belongs in their hands. strenous emotional distress for the irreplaceble documents and personal effects; affected our working; identity; banking; DHL provided us with hell in earth and their attitute is painfully distressing: they could care less. DHL has robbed our dignity. Is there a price for it in compensation?

I never received my two shipments as promised. I was told by DHL that they were transferring my packages to the USPS for delivery because they no longer service my area. My packages are hazardous material so I was told that the USPS will return my packages to the sender. I paid over $80 for guaranteed delivery. DHL has provided no resolution. I also offered to drive to phoenix to pick up my packages and I was told I could not.

I have lost over 60 orders from customers (and still climbing at this time) because our shipment was needed to manufacture our retail product.

This is not a box gone missing - this is the driver's incompetense and he even admits it was his negligence. So I am out over $200 with no one willing to stand up and take responsibility. I have been calling almost daily since 6/19. Do not use DHL.

This is the second time in six weeks that DHL has lost my shipment. I have spoken to four supervisors, and no one, after three days after it was to be delivered, knows where it is, even though I have a tracking nubmer. The last time it was lost it was lost in Orlando and found six days later....This time it is lost in Wilmington Ohio and no one has a clue as to where it is.

This was my paycheck, and my boss is in Europe for two weeks on vacation.

An order I had placed through at&t was sent to my address using DHL and I never recieved the item. The carrier said he left it at the door. This never happened I was here all day looking out the window waiting excitedly he never arrived. I called at&t again they reported item lost or stolen and sent me the same item again a leather case for my blackjack II , once again I waited excitedly and never recieved the item.

I called at&t only to find out that they had once again used DHL to deliver the item and the carrier once again reported leaving it at my door. I know that no one stole the item because I was here looking out the window , walking in and out of my house refusing to leave until I got my item.

This is 2008 I order everything online or over the phone I have never had a problem recieving any item from fedex , usmail carrier, or ups ever. These two lost items were the only items ever lost that have been shipped to me and were delivered by DHL and company I have never used before and will never use again. I believe the items were stolen by the carrier since he never made it to my address.

I had no problem getting my account credited for the missing items through at&t but refused to order anything else from them just in case they used DHL again. It was very stressful and I spent a lot of time on the phone being transferred back and forth before someone took care of the proble. But I will from now on never order an item from any company period that uses DHL to ship my package.

On Tuesday May 27 2008 I shipped my dauther's wedding invitation card's to my family Iran-Tehran thrue above Company(DHL) after 10 days package came back Reason: Consignee name is not complete I have a prove everything is complete. I like them to refund my money.($76.12)

I ordered my first laptop from Dell online. This was delivered to me by UPS in exactly one week. The next year, I ordered a second laptop from Dell online. I tracked the order online on the dell website and DHL's website. I expected my laptop that week...it never came. Weeks passed, still no laptop. I called Dell, they called DHL, who told Dell that the shipment was lost. Dell had to build my laptop over and resend it to me. It took about 2 weeks to receive that one. The next year, I ordered another laptop from Dell online. I again tracked the shipment on the Dell and DHL websites.

When my shipment did not arrive, and DHL told me it was lost after it arrived in Lafayette, I had to reorder the laptop. I called the DHL office in Lafayette. The manager (I cannot remember her name except that she is a female and her name starts with an "L") was very rude and hung up the telephone on me! I'm the one with a lost package, mind you. I asked her for her manager's contact number. She told me he was out of town and gave me a bogus number which led me to the corporate office, not to her manager.

So, I called DHL customer service and informed them that something suspicious was going on after shipment leaves Lafayette en route to Alexandria. I informed them of my two laptops that were "lost" in delivery. The customer service representative was very polite, took my information, and told me that a manager from the corporate office would be in contact with me soon. THis was last summer and I'm still waiting for that manager to contact me. I love Dell's products, but would not order with them again because they use DHL. I know as long as DHL delivers my shipment, it will be mysteriously "lost" and I will have to reorder, costing me time and patience.

I shipped a computer to Brazil. A laptop worth $1600 brand new. The computer was never delivered. DHL never told us what happened to the computer, they never paid me the insurance that I paid to cover it and there was no apology from any of the employees I spoke with at DHL. No nothing. I filled a claim with no response. I would like to invite all of you who were ripped off by DHL to join me to file a class action lawsuit against this company. We have to stop big corporations to steal from the public like this. DHL is doing all this with no punishment.

I believed I was immorally ripped off. The loss was not only $1600 plus the money we paid to ship, plus the emotional humilliation dealiing with the company.

Ordered TV from Dell. DHL left a notice that they tried to deliver. I signed the back of the ticket as requested. It said they would deliver again and leave it on the front porch. I live in a small town and have a big front porch- this was not a problem. They never came back by my house.

I tried on-line chat, e-mailed complaints, e-mailed complaints to the President's Office, e-mailed complaint to Dell. My husband called the local office. They said they were just waiting for us to call them to say it was OK to deliver. Next day, I receive a call from local office. They will not deliver unless I am home to receive. I finally have told them to return the TV to Dell. I have told Dell to expect it back. Do not know what to do now. Sick, Frustrated, Angry, Disgusted. And every response from their Customer Service was completely canned. I do not think they even read my e-mails. Will never use them again. It will be a major deciding factor when I order on-line in future. If a company uses DHL, I probably will not order from them.

My mother set up a box to have DHL deliver it to my address. Item never received and I am disputing and will seek legal action if not resolved. They refuse to accept the fact that they screwed up.

Package was never received and value protection was added in the event anything happened.

Basically we sent a laptop from NY to CA via 2 Day service 4/15. Called DHL up then they informed us that they delivered to a different address. Here's my letter to them. DHL, Good day. I am a software developer struggling to make both ends meet in the Philippines. I have 3 kids ages 8, 4 and 1. In a month i make a measly $500 which i have to budget to meet our needs. Last month a relative of mine went to the US (California) and i saw an opportunity to get myself a tool which i can use at home so i can do extra work to augment my income for our growing family. I literally begged my another relative in NY to lend me some money and buy me a laptop in the US. Laptop prices here in our country are twice that of those in the US.

I will pay for this laptop for several months funds will come from a part of my life savings and part from my already small budget, the laptop is equivalent to almost three months worth of salary before taxes. We opted to avail the free shipping offered by my vendor so that we will not incur further cost. The laptop was handed over for delivery to FEDEX April 7, 2008 by my vendor in CA We expected the package to arrive in New York April 14, 2008. But FEDEX delivered it April 17. The laptop was to be shipped back to CA in order for it to be brought back to the Philippines hand carried.

We selected DHL 2 Day delivery in the hope would be able to deliver the item better than FEDEX did. To my dismay the DHL courier delivered it to a different address. Up to now i am still wondering if i will be able to get my hands on the said laptop. What's worse is that my relative is to go back here in the Philippines April 22-23. In this light, i am humbly requesting for assistance to be able to locate and deliver my item on time and in one piece. I have literally cried and lost sleep because of the mental and emotional anguish brought about by this incident. Worst scenario would be i will be paying for a laptop that i will not be able to use.

This could mean less food in the table for my family not to mention the additional baggage of paying for it. To DHL it may be just another case of lost package. But to me and my family it means loss of opportunity to better our lives much so make both ends meet.

This started normal enoughI wasnt home when DHL attempted to deliver a cabinet to my residence. So I called and re-scheduled a delivery time, and took the day off work to wait. They never arrived. I called the company again and was informed that delivery had been rescheduled for the next afternoon. I said I wouldnt be home, that I had taken the day off, and asked if there were weekend shipments. They said no, not without extra fees, and I argued that they should have to deliver it since it hadnt arrived when promised. Nothing. So I waited the weekend, and one of my roommates said shed be home in the morning, so DHL promised to have it there by noon. No such luck. I called them again and the woman transferred me to the Brooklyn ship centerwhere no one EVER picks up! This happened to me several times, and one honest representative finally said that Brooklyn is notorious, that they cant get anyone to answer the phone over there. Hello, Brooklyn is one of the largest DHL ship center sin the COUNTRY, what do you MEAN no one answers the phone? No executives or supervisors worry about this?

I received a phone call from a supervisor who apologize and swore Id have the cabinet the next day. This, of course, never happened. I called the ship-center again and the woman said that they had a record of it out for delivery and no record sincethat the package was, effectively, missing. This cabinet is 18? by 18?, its not a tiny little box or envelope that could be misplaced. I was so upset I was ready to cry, and then to make it worse, the woman put me on hold for almost twenty minutes before transferring me to Brooklyn. Every time I called back from my cell I was cut off and couldnt get through: it was like being blacklisted. They had to have had my number, because I used my roommates cell phone and got through fine, but after I got another representative and explained the problem and the missing shipment, her phone couldnt get through anymore either. I e-mailed the shipper who got a hold of a manager, but again, all theyd say was that it was in Brooklyn, and then they transferred her to the warehouse that doesnt answer as well.

The representatives were all very polite, but they lied and covered the fact that the company had lost my cabinet. I finally called and asked for a supervisor and refused my account number, because I explained that as soon as she saw what was going on shed hang up on me. This lady was very calm and assured me we could work through it,? pulled up the account, and, low and behold, the number was transferred to Brooklyn, and the cell could never get through again. Almost two weeks after the delivery, DHL arrived at 9:00 at night, and a delivery guy said oh, someone said youd been looking for this.? Apparently hed just had it on his truck for all this time, hadnt bothered to log it in, and, according to DHL, all drivers are unreachable? once their out for deliveries (like they dont have cell phones? Please!).

To top it off, this man left my cabinet OUTSIDE my apartment when I had a THREE STORY WALK-UP, which I had paid extra for. My roommate and I had to shove it up the stairs, and fortunately it was in perfect condition, but I will never give DHL my business again, and I wont buy from any company that uses them as their primary method of shipping.

This is the second time I've had a delivery from DHL. The first time, the person delivering knocked once on the door, then left before my secretary could get to the door. (I had said come in, but the deliverer paid no attention. That time he left the package out in the rain). Then there was today. The delivering person did not knock (which is not required since this is a business) or even try to open the door (which was not locked). We only knew something had been delivered when a client left and happened to see it. The delivery could have been taken or ruined. Needless to say I must accept some of the responsibility. I try to tell individuals or companies sending something by delivery NOT to use DHL. As a matter of fact, I will not knowingly order anything that will be delivered by a DHL driver. While this may not be the reputation they want, it is their reputation with me and -- I have reason to believe -- some others in this area. I would only ask one thing, should something be scheduled to be delivered to me or my business please refuse to deliver it and suggest that the sender send it via another carrier or even mail it. AND YES, I do mean this!

I want to solve the problem, but at the DHL Peru nobody care and DHL USA dont care easer. They send me from one person to other.

My time, I spend money for phone calls (1 month phone calls), for notary, translator (I dont know Spanish), storage and service fee (I did not pay yet). I did not see my package yet, I dont know if it has damage.

This was a mission-critical computer component that delayed for at least two-weeks the deployment of a new server/backup system. This was very costly and very dsiruptive to an ongoing operation. DHL took no responsibility and told me so.

I consistently cannot receive deliveries at home from DHL. They can't find where I live. I've taken time off from work to sit at home waiting for them, and then I get an email message stating I've given them the wrong address. I have to call their customer service and explain that I live in a condo, that my mailbox number is number one--nothing to do with them, all they need is the four digits of my street address. They ALWAYS say they can't find unit number 1 (it's my mailbox number, not our unit number). Driving me CRAZY! There's one site I order from frequently that gives me no shipping option other than DHL. WHY ON EARTH the driver can't pick up the phone and give me a call, I have no idea.

DHL violated their stated commitment to ship me my package within 2 days. I've paid for 2-day service, but I won't get my package for 5 days (they don't try again on Saturday.)

They've lied to me, failed to follow up, failed to try anything extra (like calling me when they were in the neighborhood) to rectify the situation, and have wasted my time and money.

First time they delivered a package to the right address, wrong street, but signature required. It is lucky I have an honest neighbor who found it unsigned for on his doorstep. Tracking said: delivered and signed for. Next they would not deliver without an apt # that the sender faxed me. DHL forgot to put # on bill for driver. Now DHL first disavowed knowledge of tracking #, then admitted they delivered it somewhere--but nowhere near me. Yet they have my correct address. My first phone call to them resulted in a big runaround with a promise to call back in less than 2 hrs. No call back. I called and go the same runaround and promise to call back in 30 mins. Ninety minutes later I called back: Closed for the night. That's big business today--they don't care. USE UPS or even USPS. Thanks for listening

No one has gotten back to me yet, just promises....

Possible identity theft, as all vital information, including social security numbers, bank account numbers, mail, and photos were lost/stolen. I believe The credit card and Cash alone, make this a federal offense. A complete buisness plan was on the harddrive.

Canada Passport sent me my passport via DHL overnight service. DHL called the day it was supposed to be delivered for a clarification on the address. I provided the clarification even though the address was correct. DHL indicated that it would be delivered the next day by 10:30 am. The package never arrived. I called and told them that the package contained my passport. They said that the address clarification was not received by the station in time and it would be delivered the following day by 10:30 am. The package never came again. I called and they told me that the package was lost and was eventually found and would be delivered by 10:30am the following day. I told DHL that the package contained my passport and that I had flight the following day at 1pm. I was assured that the package would be delivered by 10:30 am. The package never arrive until 2:00 pm. I missed my flight and lost the entire ticket and my hotel deposit. I was told by Martin at the DHL station that we do not guarantee delivery, we are not Fedex

Loss of flight ticket and hotel payment since I was not able to travel out of the country without the passport.

Mailed a package to my son, in Las Vegas, on 12/29/07. He lives in an apartment there and is in the military. I didn't ask for any signature or confirmation. They made three attempts, 1/5, 1/6, and 1/9 but did not leave the package at his door or in the office. I called once and sent several emails asking them to just leave the package at his door or the office or return the package to me. On 1/28/08 the package was returned to me and guess what? They left it at my front door of my apartment. I mailed the package through the Post Office on 1/29/08.