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Donna of Cochranville, PA June 5, 2009
I originally paid this company 2500.00(May 18, 09) to help me get a loan modification with my my mortgage company, Bank of America. The day after I paid Homesavers, BAC federal expressed and Loan Modification Program to my home (May 19). I called and spoke with my senior consult, Andrew Billings and explained what happened. He assured me I would get my money back because Homesavers only wanted to help. They haven't done anything for the money and not to worry because they gave me a 100% money back guarantee. He only had to speak with the accountant to find out when the refund would happen. He stated their company was happy and they hoped that this modification helped my family. Homesavers would be happy to help me in the future if need be. I spoke with him the following day and he told me their accountant left early due to her pregnancy and he would call me back. Next day I received a phone call from Duncan Mcdonald and now he is telling me that I signed papers with them and they are in a business. I could not get it back now. I told him how could they help me when I am already being offered a modification so in the end I would not be happy and be able to get my money back. He said if I could show him those papers of BAC offering this to me then he would refund my money. I have called now three times since Friday, May 30 with not a phone call back and no refund still. I don't know who can help me or what to do next. Arthur of Temecula, CA October 4, 2008
I met Tina, sales manager for HomeSavers thru a friend. I explained my situation that my two houses are scheduled for trustee sale. Before I met her I already have hired a lawyer to represent me . Tina convinced me to drop my lawyer and that their company is better and even gave me verbal guaranty that she can stop the trustee sale of my houses. We did sign a contract and paid 5200.00 for two houses plus 600.00 for each house to be deducted from my bank account every month until they successfully win my case.
On or before my date of trustee sale, they failed to take any action to stop the sale. They failed to inform me what was going on with my case like they did not even care that I was about to lose my houses. When I called them to find out about the sale they couldnt give me a straight answer and they keep referring me to different persons. I finally decided to cancel my contract and sent them a letter and demanding a refund since they have not done any action on my case.
Prior to the letter I have told them to withdraw and want my money back. I sense that they dont have the intention to return my money back. These people are real scammers not to mention there are at least five people that I know some are my friends that are scammed by Homesavers. We are not going to stop until we find justice!
Losing my two houses has created a big impact in our lives financially and emotionally. Not to mention the stress and sleepless nights we are now going through and thousands of dollars we spent trying to save our houses. We know eviction letter is on the way and you know what this means.
Jose of Los Banos, CA June 5, 2008
March 2008- Paid 1500 to homesavers to negotiate a loan modification. Took my check and cashed it one week later without calling me or the bank. To this day no call back on how to get or response to a refund request. Really frustating trying to contact or get answers from them. I was told that the check would not be cashed until they began the negotiation process which would mean they would contact me. No one ever did.
Fortunatly I was able to modify my loan thru the servicing bank. Am still out 1500. Countless hours of lost sleep, Bank overdrawn fees in having to make up the 1500 towards modification.
Ralph of Cherry Valley, CA May 5, 2008
I contacted this company to help me save my home from foreclosure. After contacting them several months ago I have sent them more the 1800.00 and still have yet to be contacted by anyone at this company or received any info on the process my home is in. I have made several attempts to contact them via phone, email, fax and letters and still they have my money and have done nothing for me.
After many months waiting for them to do something I contacted another company and was informed that there should be no money up front and this company has offered to take my case and complete within 60 days. I then tried again to contact HomeSavers to request a refund so that I may again try to tell them that there customer service was soemthing that I could no longer handle and that I was moving my case to a different company and have yet to hear from them. I believe that what they are doing in NOT legal and in these tough times they have no right to take someones money and tell them that they will save your home and then never call you back.
Instead of saving my home they have costs me more money then I really have and after requesting a refund they have yet to contact me or refund my money as a result my home my be lost and will have lost everything due to there lack of customer service and lack of work they promised to do prior to getting my money. Once they received my money I never heard from them again.
Christopher of Elmhurst, IL July 7, 2007
I purchased a Honda Odyssey from this dealership in 2003. I recently had a battery die on me and, as a result, the radio was unable to be used without a code. Normally (I have owned both Hondas and Acuras in the past and have had this issue), the dealership provides a 4 digit code that allows access to the radio again. If the information is not with the paper work the dealership can normally access this information on their computer systems. Honda on Grand did not record any of this information and required me to bring the car in and have the radio pulled to access the code...at my expense. When I tried to discuss payment and who should be responsible, I was informed that this dealership had no responsibility since it had changed ownership and the car was purchased under the previous owner.
Brent of Grand Prairie, TX March 8, 2007
I bought a certified used Honda From John Eagle Honda in dallas. Their were parts of the 150 point check list were left blank. there were at least 6 different things wrong with the car that are on that list.I did not recieve my car fax report that should have been included.
This car should have been a salvage titled car. It has been through 2 accidents, one mild to moderate the other was severe. the trunk, hood, fenders, and bumpers have all been replaced. the tie bar was replaced as well.
The orginal vin/fmvss is missing in the door jam. This car should have never been certified by the dealership. this car was wrecked and not well maintained. I was not disclosed this information by the dealership.
Brian of Searcy, AR February 13, 2007
The transmission in the 2002 Honda Odyssey Minivan (mine was an LX model) has failed in much the same way in my vehicle as in other vehicles. Many failures occur by premature downshifting, which causes engine braking and loss of vehicle control in susceptible situations. (I was driving downhill on a wet road.) Our van has required excessive maintenance, and we were never alerted to a transmission recall, despite routine service AT MULTIPLE HONDA DEALERS.
Further, the electrical components frequently fail and have required replacements, and EACH POWER DOOR has been unsuccessfully repaired TWICE. The car pulls to the right, and the steering column shakes when the transmission is engaged. Apparently, this happens to almost every 2002 Odyssey Minivan after about 45,000 miles.
The dealer asked me to replace the transmission (5,000) though I know the transmission is fine. (The diagnostic results were checked by a friend.) I have detailed records of greater than 4000 in excess of routine epenses associated with this van, though not one of my problems with it have remained repaired for more than a couple of months. I now have no vehicle for my wife, which creates an economic strain, as she is a business owner without reliable transport. Roshell of N.p., FL January 22, 2007
I bought a used 99 honda odyssey which after a few years the transmition went out on it.So I went back to the dealership and bought another one this year a 01. I have only had this one less than a year and the transmition is going on this one as well. I have takin it in and they have told me nothing is wrong with it so now a week and a half later the transmition is about ready to fall out of it! To top it off they could not sell me a warranty b/c of it being a canadian van! I am upset that a dealership would keep selling these cars with transmition problems not to mention to the same person :( Now what am I suppose to do?
Steven of Beech Island, SC January 16, 2007
We started working with HomeSavers USA back in November 16, 2006 after hearing their ad on a Columbia, SC radio station (WWDM 101.3). The ad was that they could help you avoid foreclosure by working with your mortgage company to lower or renegotiate your contract. We called the 800 number and in a few days we received the letter along with a CD named GREAT NEWS. After listening to CD my wife and I decided to give them a call to see if they could help us.
The package contained a form for us to fill in our information and that we had to send funds in the amount of 920.00 which we sent HomeSavers by Western Union. So we sent the money and about two weeks later we received another package with all of these forms to fill out about our financial status, our bank statements, and our other personal information before they could proceed with our case. Once we faxed all of the required information, we waited another two weeks and we received a package assigning us an account manager (Jennifer D) and we called to let her know that we had recieved the package and to see what was our next step but all we got was a voice mail saying that she would return phone call within 48 hours and not to call again because that would delay callback time. So we waited and she finally called. We faxed the information on 16 November 2006 and did not actually talk to Jennifer's boss when we couldn't get her on the 3oth of November.
Jennifer's boss (whose name I cannot recall) said to give Jennifer at least 10 days before we heard from her. I told her that it had already been over 10 days and we hadn't heard anything and that our mortgage company (HSBC Mortgage) had called and tried to work out a restructure deal for us, but Jennifer's boss said not to work with them (HSBC) because they (HomeSavers) was handling our case now. So we gave HomeSaver more time but our mortgage company was calling us almost daily and then I called Jennifer and she finally answered her phone and I told her that the mortgage company was aggravating us about working out payment plan, but Jennifer said that that was just probably HSBC's debt collection department and not to worry about them because she was handling our case and if I preferred then I could give them her phone number.
Weeks passed and about 9th of December, we were warned by HSBC that our house would soon go into foreclosure if we did not set up a payment. We refused to work with our mortgage company in hopes that HomeSavers was handling things. Then we received a call from a Mr. Watkins letting us know that our house went into foreclosure on the 14th of December 2006. We called Jennifer to let her know what had happened and she asked me, Well how much money are they asking for? And I told her they wanted two months payments and the attorney's fees. So Jennifer asked me if we have that amount of money and I said no because you (Jennifer) told us that we would only have to come up with one payment-approximately 3000.00.
Caused our house to go into foreclosure and now cost us lawyer fees of 1000.00. Plus our lost of 920.00 initial payment before Homesavers would take our case.
Angela of Easley, SC December 22, 2006
I had lost my job and got behind on my mortgage. I went to get help @ the local DSS. They had these paper on how to save your home. Well, I called thinking surely this was on the up and up. the lady that ask the phone explained to me no matter what the bank said not to do it. That they knew how to handle the banks and I would just get taken advantage of it. All I had to do was send them 470.00 and they would handle everything.
Well, 2 days after I sent them the money, Jered from Bank Of America called and told me that he had work me out something. I told him that I couldn't do anything until Homessavers USA contacted him. He had not heard anything from them. A couple days later Jennifer with Homersavers USA ask me why I hadn't taken the offer. That was the best offer I could get.
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