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Mimilanie of Chicago IL (06/05/08) I wanted to express my grievances to our case specialist Alicia for the incapacity to assist me and displays a non professional manner regarding client. I was being assisted with Jennifer before and I am so satisfied by her competency but all of a sudden I was being redirected with Alicia.
I had problems with the creditors listing that she was claiming that I did not enlist Bloomingdale to my account and after series of month, she wants me to be charge additional $40 more? Why would I pay additional fee for the non consideration of informing me in a latter time? I have to then deal directly to the creditor of Bloomingdale. There are many debt negotiation agency but I choose [this] company because I thought that I could be assisted best, Unfortunately, I am left nothing but a pain and terrible customer specialist.
I have to deal with the creditor of the Bloomingdale directly and I have been charge for the overdraft fee.
Paula of Moon Township PA (05/02/08) I signed up in August for them to resolve my debt of over $28,000 with 3 credit cards. So, starting in September 2007 through March 2008 $495.79 was drafted each month from my checking account...well in April I found out I'm getting sued by one of the credit cards and asked for only half to be taken out of $247.90 because i was considering cancelling becuase they have not done anything to resolve them and a judgement has been placed against me.
NOW, they won't even return the money I had in this global account of 900.00 with a cancellation fee of $299.00 which they were to give me $601.00. I'm already in so much debt and now they just kept $3,717.73 of my money and they didn't do anything with it. I'm very upset and it's affecting me in everything I do.
They have $3,717.73 of my money which they have not resolved any of my debt. SO now I just literally wasted the past 9 months of my life with this company. I'm getting sued, I cry everday because I thought they were to help me and now things are even worse and I don't know what to do. Please help me!
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July 9 2008
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