Complain about a product or service

CareOne Credit Counseling

Cheryl of AE, NY August 29, 2009

In 2003 I paid 80 monthly to Careone for an account with providian before it went out of business. I authorized Careone to take 12 monthly for their fees as allowed by the state of Colorado. I tried to check my account several times within that time but was unsuccessful. I wrote and asked them to send me statements all to no avail but I kept paying because I knew the bill would be over in 24 months and that should be the end of it.

After that time period I contacted CESI and was told that I still owed over a 1000 becasue they were taking 50 monthly for servicing fees that I had not authorized.( I had never been contacted about the raise in service fees) I still asked for some time of statement and was told that I could get it off line but could not access their online service.

After many conversations I was told that the problem would be rectified and, I stopped the automatic deduction. Now I find that the providian bill has been sold to a collection agency who is hounding me for money I already paid CESI. I feel as though I have been scammed and have no recourse. I have filed a complaint with the Better Business Bureau.

Cheryl of AE, NY August 29, 2009

In 2003 I paid 80 monthly to Careone for an account ,1241,with providian before it went out of business. I authorized Careone to take 12 monthly for their fees as allowed by the Colorado. I tried to check my account several times within that time but was unsuccessful. I wrote and asked them to send me statements all to no avail but I kept paying because I knew the bill would be over in 24 months and that should be the end of it. After that time period I contacted CESI and was told that I still owed over a 1000 becasue they were taking 50 monthly for servicing fees that I had not authorized.( I had never been contacted about the raise in service fees) I still asked for some time of statement and was told that I could get it off line but could not access their online service. After many conversations I was told that the problem would be rectified and, I stopped the automatic deduction. Now I find that the providian bill has been sold to a collection agency who is hounding me for money I already paid CESI. I feel as though I have been scammed and have no recourse. I have filed a complaint with the Better Business Bureau.

ron of lincolnton, NC July 29, 2009

Said they would pay my debt each month when they took money from my checking account. Told me to quit paying my debt. Debtors started calling, so I contacted Care One. Told me to ignore them and they would send them a settlement in 39 months. 39 months of phone calls and letters yeah right. Sent them 2000 dollars in 6 months and was told I only had 600 dollars in my account to pay my debtors.

RON of LINCOLNTON, NC July 20, 2009

Kept taking my money and no doing anything to pay my crediters. My credit situation is worser than when I started...

MARGARET of Kingman, AZ July 17, 2009

Promised to reduce my debt by negotiating a lower interest on my outstanding credit card balances. I received notification that all my creditors agreed to the terms presented to them. After only 2 months of making payments I lost all access to any further credit with these creditors and all my balances with the creditors are in arrears due to the fact that none of them were in agreement. I did not soliciate Credit One they came to me. Yes I only agreed because they told me they could get my interest rates lowered. I started receiving calls from my creditors telling me I was late on payments-I thought Care One had resolved this. My creditors were actually able to pinpoint the exact month that Care One took over my payments as prior to this time I was never late on payments. I called my bank and had automatic debit discontinued and called Care One demanding they reimburse my money as they had not held up to their end of the agreement and had literally "stolen" my money. Something has to be done to stop them.

Dwight of Boonville, NC March 25, 2009

Dwight of Boonville NC (03/25/09)
Stay away from this company. My father was ill and contracted with them to help him reduce his monthly credit card expenses. He was not finacially savy and was taken advantage of. His montly payments did not decrease (primarily due to the fee charged). He died in February, I called the company and a representative assured me that his contract would be terminated.

They are still drafting his checking account. When I called today to complained I was told your father was the only one on the account, we can only speak to him...I kept saying, he is no longer alive. This is a scam...stay away. They did not even have compasion for my father'd death...I am going to have to close his checking account to stop the drafts. Beware!!!!

Emotional stress and financial.

Laura of East Orange, NJ January 27, 2009

Laura of East Orange NJ (01/27/09)
I was looking to clean up my credit and get out of debt. I have two daughters in college and I am a single mother who had not received child support for 13yrs. I was overwhelmed! I was told about the program from a friend who was excited about joining a debt consolidation program. I thought, this was easy so I collected my bills and I signed up. My bills totalled less than 3000.

After 15 months of paying my bills, I was curious to see when I was going to be paid up so I contacted Care One Credit services. I was told that I need to keep paying my 180 a month for another 9-10 months. According to my records, I had already paid 2700!!! I began to see more and more credit card bills and my balances are 100 higher now than when I began the program. It seems as if this program just took my money and didn't pay my debts.

My credit has been damaged beyond repair by this company. I can't get a job nor apply for a new apartment, car, or a checking account. My 2700 has not been applied to any of my credit card bills, I need a refund. I am stressed out, overwhelmed and receiving calls 5-10 times a day from my creditors.

Angela of Greer, SC January 14, 2009

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