NEWS    RECALLS    COMPLAINT FORM    SCAM ALERTS   RESOURCES  
Small Claims Guide   Class Actions   Lemon Laws   FAQ   Newsletters  
Share


Complain about a product or service

Automotive    Education    Employment    Electronics    Family    Finance    Health    Homeowners    Insurance    Pets    Shopping    Travel     Print This     Email This    



FINANCE:   Annuities |  Banks |  Credit Cards |  Debt Collection |  Debt Counseling |  Insurance |  Investing |  Loans |  Mortgages |  Payday Loans |  Student Loans |  Tax Prep

Cambridge Credit Counseling Responds





Cambridge Credit
West Virginia Settles With Cambridge Credit Counseling
Cambridge Credit Counseling Fined $4.2 Million
---
Consumer Complaints
Cambridge Responds

October 12, 2007
The company has submitted the following response to the consumer complaints and news stories on our site:

Cambridge Credit Counseling Corp. has undergone a significant restructuring of our operation over the last several years, and we feel it in the best interest of the consumers we are charged to assist that we share the news of our progress.

The changes Cambridge implemented during these last three years are more than simple upgrades to the services we provide; they are evidence of our continuing commitment to consumers, and of our determination to demonstrate leadership in an industry that is under considerable scrutiny. As a result of Cambridge’s commitment to service, the Better Business Bureau of Central New England reinstated our membership in early 2007.

A copy of Cambridge’s Better Business Bureau “On-Line Reliability Report” may be accessed though the following link: http://www.bbbonline.org/cks.asp?id=107083010123.

The first step in our restructuring efforts was to revamp our Board of Directors, because it ensured the appropriate oversight of the reform measures that followed. Our Board now consists of independent community leaders, prominent business executives and citizen representatives.

Among the first actions the new Board took together was the total separation of all company ties to John and Richard Puccio, and with the for-profit affiliates they had created. Since then, the Board has also established distinct Governance, Audit, and Executive Compensation committees to ensure that Cambridge continues to operate within the spirit of our charitable mission.

Cambridge has worked diligently to successfully resolve all past issues related to the business practices of our prior management. This approach has led to the amicable resolution of all litigation. There are no pending actions and consumer complaints are virtually non-existent. New policies, including a 90-day cancellation feature and a consumer friendly grievance policy have been adopted in the last few years.

Christopher Viale
President & CEO
Cambridge Credit Counseling
67 Hunt Street
Agawam, MA 01001

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share

Follow us on Twitter.

FREE CONSUMER NEWSLETTERS

The Daily Consumer
Afternoons M-F

Sign up now!


Consumer News & Alerts
Every Sunday

Sign up now!





CONSUMER NEWS

SAFETY RECALLS

Back to the top |

Advertisement


Custom Search
AUTOMOTIVE
• Dealers
• Manufacturers
• Service
• Extended Warranties
• Lemon Laws
• Recalls
• Tires
• Transporters

FAMILY
• Aging
• Children, Parenting
• Recalls
• Dating
• Education
• Entertainment
• Pets
• Weddings
FINANCE
• Annuities
• Banks
• Credit Cards
• Debt Collection
• Debt Counseling
• Insurance
• Investing
• Loans
• Mortgages
• Payday Loans
• Student Loans
• Tax Prep

HEALTH
• Doctors
• Drugs, Pharmacies
• Health Clubs
• Hearing Care
• Hospitals
• Nursing Homes
• Nutrition, Diets
• Vision Care
• Weight Loss
HOUSE & HOME
• Appliances
• Cookware
• Furniture
• Home Improvements
• Lawn & Garden
• Movers
• Pools & Spas
• Realtors, Rental Agents
• Recalls
• Utilities

ELECTRONICS
• Cable TV/DBS
• Cameras
• Cell Phones
• Computers
• Home Electronics
• Internet Access
• Local Phone Service
• Long Distance
• VoIP
SHOPPING
• In-Home
• Online
• Retail Stores
• Sporting Goods
• Supermarkets
• Telemarketers

TRAVEL
• Airlines
• Bus Lines
• Car Rental
• Cruises
• Hotels
• Travel Agents
• Trains

RESOURCES
• Class Actions
• Complaint Form
• Small Claims Guide
• Lemon Laws
CONSUMER NEWS
• Latest News
• Automotive
• Telecom
• Financial
• Health
• Homeowners
• Scams
• Seniors
• Travel
• More ...

RECALLS
• Automotive
• Children's Products
• Drugs
• Food
• Household Products
• Sporting Goods

ABOUT US
• FAQ
• Privacy Policy
• Advertise With Us
• Newsroom
• Syndication
• Terms of Use

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.