
Heather of Bastian, VA on Aug. 6, 2008
TitleMax was given the title to my Van in a title loan transaction. I subsequently filed Bankruptcy, and through the Bankruptcy Court this loan was paid in full. The loan was paid off on 7/6/06, I have not been able to get my title back from TitleMax. I have made 4 phone calls since May of 2008, each promising to return my title and provide a lien release. The only thing I have received from them is the lien release, dated 6/16/08.
I now live in Virginia and the Virginia DMV needs the title as well as the lien release. Rashida, whom I've always spoken with said that the titles are sent to corporate, and i was told "who knows where they go from there." I feel it is there responsibility to return my title so that my van can be titled in Virginia where I now reside.
All I want is the title that they took or for them to get me a duplicate title so that I can get my Virginia title. I can provide copies of the Bankruptcy papers where the debt is shown paid, and the lien release. I have gotten virtually no cooperation from TitleMax. There slogan is "Get your title back with TitleMax." If they advertise it, they should do it. I feel they are responsible and I should not have to spend my money to get the title back. I feel they should have to provide me with my original title or at there expense get a duplicate title to me ASAP. Seeing as I now live in Virgina and have no way of getting a South Carolina title.
If TitleMax does not provide the title, I will have to work with the South Carolina DMV from Virgina to resolve this, which will become very costly to me. I feel that this is there issue to resolve at there expense not mine. I should not have to spend my time and money on any of this. I've already lost money in cell phone minutes trying to deal with these people. This has also been an extremely difficult time because I have an anxiety disorder and has caused me to have several panic attacks which take time away from my 3 children and husband. My anxiety on this matter has become extremely high and will only get worse if something is not done on this matter.