This is a formal written complaint regarding the Regional Adjustment Bureau. I received several calls from Chris ** who has been working on my account. He asked me for a down payment of $575 (every time I speak with someone that number changes). I was unable to pay the $575. I moved on the day the payment was required and in that chaos, I forgot that I was required to make that payment. The last few calls I received were on 5/9/2012. On the third call the next day, I spoke with Mr. ** and he reminded me that I had to produce a down payment ($575) and I explained my circumstances and asked if there was another way to work this out. He said, "I have to get manager's (Mr. Marvin **) approval." He got on the line and demanded that I give him my debit card #. I understand that their job is to collect a debt and I told every person I spoke with that I was more than willing to pay - Mr. ** was exceptionally rude and he and his associates have harassed me which is against the law. If there is a way to work this out so that it is mutually beneficial, I am more than willing to cooperate. I would also like to speak to Mr. **'s superior in the future, as I found his behavior unacceptable. If this problem cannot be solved, I can go directly to the original creditor.
Consumer Complaints & Reviews
We had a CitiFinancial account that was being paid by our Consumer Credit company--CredAbility located in Atlanta, GA. The CitiFinancial was in a charge-off status despite the fact that we had been making payments since 2010. We had lost our jobs in 2009 and as a result, much of our credit had been turned over to collections. Nonetheless, we wanted to pay off these accounts. When I learned of this, I contacted CitiFinancial about our account. I was transferred to a different department and spoke with a so-called representative at Regional Adjustment Bureau, who offered me the option of paying off the account within two months. Of course, I agreed. The settlement was established for two payments of $570.57. I sent them two checks, one in 10/2011 and the other on ,11/2011, through our bill-pay at Bank of America. I thought everything was great until I received a letter from Midland Funding LLC informing us that this account had been turned over to collections. We are very upset. Please help us get this situation resolved.
I just received 4 calls back-to-back on from this company about an account. The final time they called, I answered and they hung up. Each time I called back, I never stated who I was, I immediately asked for the manager and I was transferred to this rude, young woman by the name of Hope. She would not let me speak to the manager until I sunk to her level. The manager, Andre, answered the phone laughing and demanding what was I going to do about my account.
Again, I never told them who I was or acknowledged this was my account. I simply asked them to stop calling my phone or that I was going to contact the Attorney General's Office if they didn't. I called back and asked for the address so that I could send a cease and desist letter, but seemed to get the same people on the phone claiming to be someone else and refusing to give me a simple answer. Finally, when Andre answered claiming to be someone else, he gave me the information. I don't trust them and I've worked in Third Party Collections before. This is out of control. The BBB will hear about this.
I have received countless phone calls from ** asking for a "Tania **" I have explained several times that my cell phone is brand new and I was obviously given this "Tania" person's previous phone number. I have called and asked them to stop calling this number. The harassment did not stop with the constant barrage of phone calls.
I received a call from a man who "interrogated" me about how long it usually takes for someone's old phone number to recirculate. I feel as if the "regional adjustment bureau" is bullying an innocent person. I suspect they deal with people "dodging" their phone calls by having someone else answer their phone for them to lie for them by claiming, "This isn't that person's phone number anymore," but I assure you, this is genuinely the case here. I feel as if my life has been intruded upon.
I received half a dozen calls today on my cell phone, and work phone. The first representative I spoke with, stated she would close my case, because I could not make payments on my private student loans, until next year. After the first rude and unprofessional phone call, I called back RAB Inc. I asked to speak to the manager. I was then transferred to Michael **, who was extremely rude and unprofessional and threatening. I advised him not to call my work line, as I am not allowed to take personal calls. He stated he would continue to harass me at work, until my payment was taken care of. I told him it was against the law to harass me at work. He stated that I should check my laws, because he could harass me at work. I cannot continue to receive these harassing calls at work. I would like these calls to stop immediately, as I am in jeopardy of losing my job.
These "highly trained" people keep calling and harassing us early am and late pm even though we told them we don't know who they are and the person they are looking for doesn't even live here or has any association with our phone number. After formally letting them know that they are not to call again which becomes a crime if they do again after you let them know that, they still call. So we are filing a police report, unethical and unprofessional. Where do they get their employees? How on earth can people who cannot even follow a linear train of thought be "highly trainbed" as it says on their website? I wouldn't hire these people to scoop **** off the sidewalk for me!
My name is Mayra. I work at a psychiatrist office. I received a call this morning from Ms. Rae. She wanted to settle the amount of $9,212.43. Right then, I told her I would have to call her back. I had patients at the window and the phones were ringing. She was threatening me that they would put a hold on my TX DL. When I told her I would call her back, she got upset. Around 12:30 pm or so, I called her back to see what I can pay a month. When I told her that I can only pay $20, she got upset. She told me that was not acceptable. She was also telling me that they would garnish it out of check, and put a hold on my TX DL & take my taxes.
What they wanted me to pay was $100.00 a month. I told them I couldn't do that. I even explained to her why I couldn't pay that much which I didn't have to. She also asked me if I had any family or friends that can loan me the money. I told her, "I am not going to ask my family or friends for the money. This is my loan not theirs." After that, she put the district manager on the phone who, by the way, was real rude. I told him the same thing I told Ms. Rae, which he didn't like and they were going to send me to collections since I couldn't make the $100 monthly payment. He also told me they were going to put a hold on my TX DL and before we hung up, I told him, "Don't call me at my job." He told me that as long as I'm in collections, they will call me.
I had about $1,300 debt to credit card company (Capital One) and went to collection agency named Regional Adjustment Bureau CO. I made the settlement in amount of $515 to them and now I realize they only put the settlement amount as partial payment. I called the collection agency to get some sort of letter and they kept transferring to other department and when they finally answer, they just hang up. This is scam so please help me with this issue. Thank you.
