Complain about a product or service

National Recovery Network

Derrick of tracy, CA August 10, 2010

To whom it may concern, I hired this agency on August 3, 2010, to recover a vehicle from my niece. The account representative that I spoke with was named Dustin. Dustin indicated that the fee for this recovery was 800 plus some minimal fees, depending on how difficult the recovery was. He also affirmed that prior to the recovery all local law enforcement agencies would be notified as required by law.

I inquired as to what a difficult recovery entailed and he affirmed that it was one that required a lot of man hours and investigative work. After explaining to him that my niece had no idea that I was repossessing the car and providing him with her current home address, he assured me that this was not going to be a difficult recovery; even going so far as to say "I am certain that we will have it by the weekend" and I had nothing to worry about regarding the extra fees.

On August 4, 2010, after receiving confirmation of my active case, I called asking for a fee schedule in writing and was told that it is was against company guidelines to issue any fee schedule as all cases are different. Subsequently, I called Dustin again and was once again reassured that I had nothing to worry about, especially since I had already provided him with a hot address.

Feeling uncomfortable and unable to get any sort of customer service; I "googled" the company to find out if there were any reviews on their services. Needless to say that my concern was heightened greatly when I read numerous complaints that seemed to be synonymous with my situation.

Immediately, I contacted their office and explained what I had just read and attempted to get a more definitive fee schedule. Again, I was given what I now believe to be the company line. Two more documentable unsuccessful calls were placed to their agency over the next two days to ascertain a fee schedule.

On Saturday, August 7, 2010, I received a call from my niece indicating that the car was not in her carport and she was reporting it stolen. Soon thereafter, I was visited by Tracy Police Department, wanting me to confirm that the vehicle had been stolen. I immediately informed the officer that I had hired this agency and that their folks had apparently failed to notify them as I had been instructed.

On August 9, 2010, my initial fears were confirmed when I received an invoice totaling 1727.50, with numerous charges that nary an individual (Sarah) at their company could explain to me. All I was told was to write down my concerns and contact the General Manager, and that he would work something out with me.

I have numerous questions regarding the legitimacy of these charges and the strong armed tactics that are being utilized to collect the money. The invoice only offers wire transfer instructions and does not say where my vehicle is being held. Additionally, I was told that any personal property in the vehicle would be returned to my niece in return for the keys to the vehicle and that has not happened either. Please help!

Karen of Avon, MA March 29, 2010

They called me and said I owe money to BMG Music Service and they are trying to collect a debt. This is totally false. What can I do about it? I've read that other people are having the same problem with the same two companies.

PAUL of BURGAW, NC January 28, 2010

I got a phone call from "National Recovery Agency" about a past due bill for 87.86. I called and explained that I have had no contack with Columbia House in at least four years and don't feel this is a ligitimate billing. We got no place with this call and I refused to speak to them any further. I now just got a "Delinquency Notice" from them.. What can I do. I don't feel I owe this money.

Alex of Central Islip, NY January 13, 2010

I was checking my credit and a charge of 87.43 popped up from Music service club. I never received any mailings from them stating that I was deliquent. I have an account with them online and was still in good standing. I'm not sure they are doing this because another company took over and they are trying to collect from customers because loss money.

Bev of denver, CO November 9, 2009

They are trying to collect someone elses student loan. I have asked numerous times to be removed from the list as I do not know this person. And they still call and write.

Tim of Litchfield Park, AZ July 28, 2009

"You are worse than a woman." That's what R. St. Marie, the owner of "National Recovery Network" said to me after I called to ask why I was charged 600 more than I was quoted to get my car back. All the stories you read about these guys are the same: They hook you with an 800 "base rate" and then have their sales associates assure that you'll be contacted prior to the "unlikely" event that you'll incur additional charges.

So they sent me a bill for 1417, and the only person in so-called "largest recovery company in the U.S." who can actually address your problem is R. St. Marie. Dawn, Deborah, Tori, are all in the scam but are strangely unable to do anything but tell you they can't do anything. The bill is full of bogus charges, like "in-house legal counsel." They refuse to explain that to you. Also, they don't tell you how long they've had your car, or even if they have it at all, only that it was "located." When I pressed them on what "located" meant, they said it is "secure." Dude, do you have my car or not? They refuse to say.

When you finally talk to St. Marie, this is what he does: he avoids your questions, calls you names, and then hangs up on you. So be prepared for that. I even told him, "I know you're going to hang up on me, because I read about that on the internet, but before you do, can I at least try to negotiate something with you." His last words to me were, "I'll zero out your invoice and give the car back to the guy we took it from."

Before I could say, "Oh please do that, I'd rather him have the car than you" he hung up. This company is a joke. Someone needs to take them down. They are a silly bunch who like to prey upon people in unique and desperate situations. In my case, my mother-in-law passed away and we needed help to resolve a bad situation.

Tongia of LA, CA July 21, 2009

This incident occured in May of 2009.This company inddicated that there is a base fee of 800.00 to recovery a vehicle plus any additional charges that may be warranted. I understood the additional charges, but there was no fees listed for these additional fees. For example the company charged me 205.00 for in-house investigation, 350.00 for In-House Legal Counsel, Criminal Background check 66.00 TransUnion check 35.00 Utility Break/Search 33.00 MVD/DMV Search 65.00 and 59.00 for Doc/Fee and Info Data Seach 33.00. I had to pay 1,886.50 if I wanted my car back. I asked about these additional fees, but was not given a full explanation.

alma of rialto , CA July 6, 2009

My car is under my brother's name. The car got impounded on the 20th. One of my causins took the car without permission and he got pulled over. Since he had a suspended drivers license the officer took the car away. A week later the towing company notified the finance company about the car and because I had some issues with my car payments the finance company repo the car. I got notified and the finance company charged me about 1400 dollars to of fees and to get up to date with my payments. I notified them that my car had been impounded and under what circumstances.

Well I paid the full amound that they asked for and they told me they only needed a release form from the san bernardino police station. When the car was first impounded I called the police station and told them that my cousin had taken the car without permission. They told me that if my brother went over and request a hearing and told the officer what happend that they could release the car before the 30 days.

Well the finance company took the car to National Recovery repo storage. The finace company Wescom 1888-4371866 told me on Thurstday that they paid all the fees to the police department and that all they need it was a release from them. Now my brother was able to get the release from the police station today and now the finance company is telling me that they can do nothing about it cuz the car had first a 30 day hold on it but if it still had it then why would the police station would give my brother the release!

I even called the police department myself and they told me that the car was repo and that they have nothing to do with it anymore. I called the finance company again and now they are telling me that it does not matter if my brother got the release that now is up to the Repo place "National Recovery" to release the car. Now if the car was release by the police department and I have paid all my fees to Wescom WHY does this Nations Recovery does not want to release my car.

They just want to make more money and thats what I'm complaining about! Please help me. My brother has to keep missing work. He spend time, minutes off his phone not to mention Money. Me to, I know this company "National Recovery" is going to keep charging me for every day the car is still in their possesion. I keep working 10-12 hrs a day to come up with the money not to mention also the time I have to keep calling all this placed. I'm in dept with family members and I have no car.

Wendy of Roseville, CA April 11, 2009

This collection agency is claiming that accounts closed a decade ago are not current and intentionally screwing up credit scores. This is a pure scam. They claim that they are trying to collect from an old BMG music club account but conveniently, BMG music no longer has contact information so you can't find out what or when they are claiming you owe money. They just show up one day with a delinquent account on your credit (mine showed up for 55) and then offer to take it off if you just pay up. This is a pure shakedown and I want to stop them! I haven't used BMG since 1997.

Credit Score went from 760 to 640. We are in the process of buying a house and if this can not be fixed, we will have to cancel our contract.

Patty of Lothian, MD February 5, 2009

i cosigned a note for a car for my daughter in law she defaulted on the payments and would not return the car to me. after several weeks of trying to locate the vehicle out of desperation i contact National Recovery Network and spoke to there salesperson he advised me to fill out an assigment form and submit it. i filled out the form and gathered as much information as i could to assist with locating the vehicle. i called and requested updates and no one would return my calls. the car was finally returned to me by my daughter in law approx 2 weeks after contacting National Recovery Network and i contacted them to let them know. i received a bill by e-mail in the amount of 900+ dollars. National Recovery did nothing to help me would not even return my calls. i have found many complaints regarding this company on the internet. They do not disclose to you that no matter what you will pay the base price of 800 dollars. what they are doing has to be illegal.

Report Your Experience

If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |