General Revenue Corporation

I placed a call to GRC to learn what my payback options are for a loan. The woman on the phone said she would go over my "payback options" but that she first needed my contact phone number. I told her I did not want to give that to her and I had every right not to. I then again asked for my payback options. She said she would give those to me after I gave her my contact phone number, which again I refused to give. We went back and forth for a few minutes the same way until she finally said to me, "Then stay in default!" I then told her I was contacting the Attorney General, which I have done.

There is a "cease and desist" placed by GRC regarding any contact with me. I am still working with one Attorney General's office to move the process forward with GRC. I have also filed complaints with the Federal Trade Commission and a complaint against Rhode Island Higher Education Assistance Authority with the US Dept. of Education. This is the second time I have been illegally harassed about this loan.

I recently discovered that I have an account with a company. The way I discovered was when I pulled my credit report and this company are reporting "two accounts" to credit bureau. I arranged monthly payments of $100 to be taken out from my account each month and also I requested a copy of my loan documentation. I advised this company that I was under the impression that all my Sallie Mae loans were in one sum which is currently up-to-date, but I guess this one wasn't. I received the papers that the General Revenue sent me and when I reviewed them, amounts and accounts do not add up. I was not trying not to take care of the matter but I am not willing to pay additional money that I do not owe. Based on the papers, I think this company is very shady and they do not calculate their numbers correctly.

On 24 Aug 11, Kelly called and left a message that it was important to call her back. I returned the call on the same day and Jeff answered. He demanded that I contact our son who had listed us as a reference. He used threatening tones and was extremely abusive--absolutely no tact. I tried to explain I had no recent contact with him, and after verbally abusing and interrupting me, he hung up. I called back at the same number and Angela answered. She said Jeff had removed my number. I indicated to her my position that I would be pursuing an official investigation into their practices and refusal to divulge information required by law.

Liberty University, through General Revenue Corporation, is reporting fraudulent and inaccuracies on my credit file, resulting in denial of credit.

The call I received was for Victoria ** and was live on my answering machine that is answered by a male voice. The voice told me this was about a debt Victoria has. The voice said the message was private, but the voice answering for the answering machine should have told them the call was not necessarily going to Victoria's private line. I received three calls, an hour apart, from 8 am to 10 am on August 9,2011. I know someone by that name, but she does not live at my address.

I recently had to do business with this debt collection agency because I had gotten behind in my student loan payments. I came to an agreement with this company to pay my monthly installments and I paid them with no problems and no late payments for 10 months straight. The agreement stated that after 10 months of making good on my payments, I would be back in good standing and my case would then leave their office and return to my original lender and my credit would be restored. Everything was going great. Then, I received phone calls from my mother, my sister, my aunt, and even my grandmother, telling me that some undisclosed company had called them stating the following, "(My name) has used you as a reference and I wanted to ask you a few questions about her as well as can you tell me where she is".

I find two things extremely disturbing about this. Firstly, General Revenue Corporation is undeniably misrepresenting themselves and their intentions when calling people. I have never used my sister, aunt, or grandmother as a reference for anything. And they should, in no way, try to squeak information out of people who have no relation, but blood to me. Each and every family member they called got the same speech stating that I had used them as a reference. I cannot help, but think that this is some shady, underhanded way for them to try to get some innocent person to disclose information they would not ordinarily disclose. Luckily, I come from a smart family, that did not buy this company's lines for a second. Secondly, I would love to know how this company acquired my family members' names, addresses, and phone numbers and under what authority do they have to harass them over and over again with phone calls? I say harass and I firmly mean it.

I do realize that there are "locate people" sites on the internet and that is probably where they retrieved their information. However, harassing my family and misrepresenting who they are, how they know me, and what they want has got to be illegal or at least unethical, bad business. Of course, I have no choice in the matter because I have to deal with whichever collection agency my file got sent to. Because I am in the unfortunate position of dealing with a collection agency does not mean that I deserve less than ethical service. It is just a side note that when I spoke to the customer service rep for the company, Angela, she was rude, unclear, and berated me for not taking care of the situation earlier. I know that rudeness is not criminal, but I would like this company to be investigated and, at the very least, reprimanded for their blatant misrepresentation and stalking.

I have been receiving telephone calls from General Revenue Corporation every month looking for someone that does not live at my address, stating that I should pay this person's student loan. I told General Revenue Corporation that I don't know who this person is and I don't have a student loan. I'm a disabled person, and I get nasty phone calls from this company every month.

They called my mother when the loan went to collections and told her details about it like i was going to be garnished, that was renee. Like i said i have made arrangements to pay the loan, i am struggling extreme financial hardship, personal situations but their collection tactics should be dealt w. Jeff also told me that when they were done w/me i would not be able to buy a cigarette. He told me how much my car payment was and told me i was stupid because most people only paid 300 a month for a vehicle. I don't want to allow them to get away with using these tactics.

Pursuant to the above referenced I was contacted in regards to my over-due student loan by General Revenue for Michigan Guarantee. I made an agreement to pay $100.00 a month which was to be automatically debited from my bank account.

The represented withdrew funds on the 7th when I agreed up the 15th of each month. Accordingly, the aggreement also states that if the money is not available you have 20 days from the due date to make said payment. I called General Revenue to inquire about the date the company intercepted the $100.00 from my account and to my dismay, the representative began to raise her voice. I then asked to speak with her supervisor, whom also talked to me in a nasty tone. She did not want to hear anything I had to say. She kept repeating over and over, how about I garnish your wages and take 25% of your wages. I asked to speak back to the representative.

I begged and pleaded with her and told her it would be a hardship to have 25% of my wages garnished. I told her I am a single parent with 3 kids and a high mortgage. The representative informed me that it was too late, and she already issued an order for my wages to be garnished. On a Sunday all in a matter of 5 minutes. My wages are being garnished in the amount of $750.00. Also General Revenue is taking $100.00 from my bank account. When I call to speak with a manager, there is never one available when I call. I need help! This should be against the law, to have my wages garnished together with my bank account being automatically debited.

Mr. Alpol contacted me by phone at my place of business after I had contacted GRC to let them know that I needed a current balance owed and that I would call them back within a two week time frame to set up repayment terms. I did not originally speak to Mr. Alpol, and he is not my assigned case manager (Ms. Bobbi Messer is listed on all documentation).

He harrassed me at work, calling every 5 to 30 minutes demanding to speak to me. I told him on his first phone call NOT to call me at my office again. He proceeded to call right back and from that moment for three continuous weeks, he called and called and called--AT MY PLACE OF BUSINESS. He was very very rude, obnoxious, degrading, belittling, and just a big JERK! I have never been so humiliated in my life. He told my co-workers who answered the phone who he was, what he wanted with me, and why he had better speak to me. I would like someone to investigate their debt collecting practices.

I called and had to leave a voice mail for Ms. Bobbi Messer in regards to Mr. Alpol. I did not receive a phone call back from her, but I did indeed receive one the very next morning from Mr. Alpol--AT MY PLACE OF BUSINESS ONCE AGAIN!!! Needless to say, I have not contacted that company since, but I have contacted my original debtor and let them know that I would be filing complaints against this creditor & agent. Thank you!