Last year, we were using the Freecreditscore.com website. Since there was nothing but advertising on the site to buy more and more, I called and canceled our accounts in December 2011. They did not charge us for January 2012. However, all of a sudden in February 2012, they started charging us all over again! Each time we call, they either apologize and say they will correct this, but no refunds will be issued or they claim no request was made. I also find it very sneaky that the only way to cancel is by calling up. They make it so you cannot cancel online where it can be tracked with server logs and email recipes. In 2012, we now have a total of five unauthorized charges of $14.95. Even though each month I call, they claim they have no records of me canceling my account with Freecreditscore.com. This is an outrageous practice!
Consumer Complaints & Reviews
I called to cancel this account in September. No charges were made until January 23rd. Then, they charged me the $14.95 membership fee on 1/23, 2/1, 2/3, and 2/23. When I called to figure out what was going on, they claim they have no record of me canceling the membership, even though they can see I have not logged in or used the account since September. The customer service rep and supervisor refused to refund more than 1 charge, even though I did not use or receive their services. They also could not explain why I had 4 charges in 2 months and only told me they couldn't help me.
I attempted to log in a few months ago and had forgotten my password. I answered all of the prompts to get into my account. Yet, when it came to my mother's maiden name, the site said that I was incorrect in my answer. (I do believe that I would not forget something so important and well-known to me). Then, I received an email telling me that my account had been locked due to numerous log-in accounts, which I can understand. However, when I went to the website, and noted that I forgot the password, it took me to the same questions over and over again--which I answered correctly. Still, the site told me that I entered the wrong information.
My account is locked, and I have been charged for it four times within the past 120 days (11/22/11, 12/22/11, 1/23/12, and again 2/22/12). Each time, I was charged $14.95 for the service. I sent some complaints, and I just want the account cancelled. I would also like my money back, as my account has been inaccessible for the last few months.
Overall, though, I just want the company to cancel my subscription and never charge me for it again. I am a college student. I am not made of money. This has been taking money from my account. They have not given good service, as my account has been locked for months. I also, in addition to my money being returned for at least the two months I could not log in, want my personal information which was given to this company, destroyed.
I will note that I originally liked the service, but I will not be using it again in the future. There are much better things--like saving my money for my future. Thank you for allowing me to speak a little bit about my issue with Experian (FreeCreditScore.com).
Deceitful website that charged my credit card without providing an order confirmation page. They didn't even tell me how much they were going to charge. When I called and demanded a refund or at least an explanation, the sales lady mocked me. After a long and infuriating conversation, I told her I was going to call my credit card to initiate a charge back. She told me go ahead and do that. Very upset customer.
I was scammed by freecreditscore.com. During my free "credit score" trial, I was charged $29.95 for checking my credit score with the three credit bureaus. According to the representative, I agreed by clicking on a promotional offer for that. I cannot recall a screen that stated that if I agreed I would be charged that amount. I never proceeded to review my credit reports as I do not need them, and there is no way to test the registration process now. I complained to a supervisor and was credited $15. There are many other resources for obtaining free credit information and with honest disclosures about service charges.
On August 25, 2011, I visited the FreeCreditScore.com website because it states "Free" in order to get your credit score. There was nothing free about it, and did not show anything to click on, in order to just get anything without having to put your acct # in. I was debited $32.53 and then on 9-2-11 was debited again, but for $16.24. I called them as soon as I saw this and they initially said they couldn't do anything about it, because they give you a choice on the screen. But as I told her, there was no such thing. She then told me that she would credit the the first amount minus the tax. I told her (Jarry) that I wanted a supervisor, but she continued to ignore my request and babble on about nonsense. So, I told her if she didn't want me to also complain about her performance, she better get me a supervisor. She then did (Amanda) and I complained that there is nothing free about FreeCreditScore.com and I wanted a full credit. She said she will only credit me for part.
These people, shouldn't be able to advertise about giving you something for free, when they are not. There is no mechanism on the website where you have put all your info in about yourself and answered personal questions. Please do something about this, so others won't have to get so annoyed like me and their money taken. Thanks. F.G.
I logged on to freecreditscore.com to check my credit score for a school loan I need. The next day a charge of $29.95 appeared on my account. There was never a window showing that I would be charged nor did they e-mail a receipt. The site offers a free trial period and if not satisfied you can cancel membership at any time. The website promises a free credit score and then has a very deceptive way of charging you 29.95. If the name of the site is "Freecreditscore.com" then I think most people would feel that they can get their credit score "FREE"
I signed up for my free credit score and clicked to 'see the other 2.' At no point in time was there a pop-up window or any other message alerting me to the fact that I would now be charged. Helpful hint: Don't take no for an answer! I called customer service and was offered a 50% refund. When I refused that, told them that I was on the Consumer Affairs website and asked to speak to a manager, I was given a full refund.
I signed up for the free trial at freecreditscore.com. I was checking my balance on my credit card, when I noticed a $29.95 fee from them. I first wrote an email to inquire about this fee. They said that I had purchased a 3 bureau credit report for this amount, although I never saw any information saying my credit card was about to be charged nor did I receive a receipt for the transaction that supposedly occurred. They emailed me back saying this was a non-refundable fee because I had ordered this report and they had to pay the credit score companies to retrieve the reports.
I emailed back quoting their terms and conditions "During your trial period, you are eligible for one report and/or score" to which a different rep replied that this issue was too complicated to be resolved by email and I would need to contact them by phone. I called them and spoke to a representative who told me the exact same information as the email. I made three points of facts that 1) I never saw any pop ups/information telling me my credit card would be charged, 2) Their terms and conditions are unclear and misleading, and 3) I never received a receipt for the transaction.
To all this he replied that there was a button that I clicked on which informed me that my credit card would be charged, that they only allow a free credit score from Experian, and getting the 3 bureau is a charge, and finally that their system does not generate receipts. At this point I was angry and told him that I am a network tech and work with computers for a living and I would know if there was a pop up or button telling me my credit card was going to be charged. I told him I would like a screenshot or some sort of proof that there was indeed such a popup/button, that their terms and conditions are not clear and do not specify that the one free credit report is only Experian, and lastly that there was no proof of purchase that they could provide me. After he just went back and forth arguing with me, he finally talked to the supervisor.
When he came back, they still were not planning to give me any sort of refund. So at this point, I told them I was going to dispute this through the attorney general and just as soon as those words left my mouth, the customer rep said, "Well, what we can do for you, since we have a special of $14.95 for the credit report right now, is to give you a partial refund." At this point my phone was dying because I was on the phone with them for so long, and I tried to get a direct number for him but all he could do is keep talking over me and asking me if the partial refund would be okay. So I just accepted the partial refund although I made it clear to him I was unhappy with this. As soon as I got off the phone with them, I called my American Eagle credit card company to inquire about disputing a charge. I have never disputed a charge before. This is a first, and they were extremely helpful and easy to work with.
They said that their investigators would be looking into this and that I would receive a letter in approximately two billing cycles letting me know the results of how much money I would owe or be forgiven for.
I signed up on freecreditscore.com to check my credit score. It said it was supposed to be free if you only used it once and cancelled within a week or so. I called after I checked my score the same day I signed up. They said I was going to be charged because I looked at too many scores but it never warned me online that I was going to be charged if I was looking at my scores.
I said it was fine that I just wanted it to be terminated so I was never charged again. They said alright they would cancel my membership and I would have no more charges. That was the end of that. So the next month rolls around and I'm charged $12.99 to my account again. I'm still being charged $12.99 every month and I think something should be done about this because they clearly said to me that my membership would be terminated and I wouldn't be charged anymore. I just want my money back. Thanks for your time.
Their online site says free credit score for a 10-day trial. I went online, got my score and canceled that same day and they charged me $24.95. When I called them they then changed up everything that was said on the website. I told Melissa I was looking right at the site when I talked to her and said pretty much that it was too bad they were not going to give me back my money. If you are going to be charged, it should say so right up front. So their website is a lie and they should have to change it right away.
My initial complaint to you was on 8/12/10. I found a letter of May 7, 2010 & it had told me to obtain online access to my free credit report from any of the three credit reporting companies, that I have not yet accessed. It also went on to say that I have an alternative to have my credit report receipt sent to me at my address, but then I was charged, like I said, the amount of $l4.95 each time I went into the supposedly free Credit Score.com. There was no free credit score, & they did not return my initial $l.00 used to look up my credit. I am very mad at the company for scamming me & probably many other people who do not know how to get help, I will enclose a copy of the letter so that you can determine if I am right about their taking advantage of my Visa Card.
I was overdrawn in my account in June & July for this & it does not make my credit rating look good at all. They also told me that if I wrote to any one of the three companies, I would get a free thirty day trial membership period which never happened. I acknowledge that you can call my bank (US Bank-on Van Ness Avenue), in San Francisco, CA. They will tell you how many times they have billed me & how much overdraft fee I had to pay.
I signed up for free credit report. I tried several times and after speaking with customer service, they still could not get the sign up process completed. The person on the phone could not speak enough English to finish process. I am extremely concerned that my personal information may have been compromised.
