Complain about a product or service

ER Solutions, Inc.

Renton, WA

Voyin of Rutherford, NJ February 7, 2010

On May 2009, I moved out from my old home and on June 1, 2009 I moved to new location. In that period I spoke with one Verizon's representative about my moving and requested my basic FIOS service to be moved to my new location in same town. On 25 June 2009, from my new location I canceled (second time) FIOS services at my old location and ask for new service at my new home. My new telephone was given to me on same day Verizon order NJ00027417401. On 8 September 2009, I received bill relating to my old address, in the amount of 262.50 payable by Oct 5. On 23 September 2009 , I received another confusing bill in the amount of 185.87. On 21 October 2009, I spoke with Verizon, Mr. Redd, conf # DIRJ16370. Mr. Reed evaluated my case and concluded that some errors were made, I overpaid the old account and the refund was sent to me in the amount of 95.69. Verizon sent me Revised Final Bill, Total Amount Due was 0.00. I assumed all was clear! As of today, ER Solutions Collection agency reported me to the credit bureau for overdue non payments. I made my efforts to solve this confusion by requesting details! Verizon did not want to discuss, referred me to talk with collection agc'y who arrogantly reports me without making any effort in explaining the charges!

Cristiane of Gainesville , FL January 11, 2010

I contacted ERSolutions on 2009 to try to settle a debit with HSBC credit card. They advised me that they would ot accept a settlement in instalments (which was what I was offering at that time). Ok, I didn't have the payment in FULL as they wanted so I forgot about it for few months. Then, in 10/08/2009 they sent me a letter with an offer for a settlement. I accepted but could not pay it in FULL, so I wrote them a letter explaining my reasons for not being able to pay it in FULL but I also sent 2 checks (with 2 weeks apart due dates) to pay the settlement. They deposited my checks and never contacted me back which made me assume that they accepted my terms.

Today, 01/11/2010, I called just to make sure that I was clear with them and to my surprise I am not! After letting me wait for more than 30 minutes on the phone, they said that they only applied my payments to my previous balance(before settlement)and I still oew them in FULL. I am suing them. If they did not accepted my payment they should not have taken my checks and they should have sent them back with an explanation! I am suing them with the credit bureau! What a scam!

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