The amount of $65.00 is no longer authorized to be withdrawn from my checking account. I received my credit report from CCS, and they showed Capital One account as a write off. This transaction has been withdrawn around the 23rd of the month. I would like to have e-mail confirmation that this matter has been taken care of.
Consumer Complaints & Reviews
I have received numerous phone calls for a Paul ** (not sure of spelling) reference number **. I have had this phone number for 10 years and during that time, no one with that name has lived here or even visited here. I just spent 30 minutes waiting for a customer representative so I could get these phone calls to stop. After that amount of time, I hung up.
Enhanced Recovery had two accounts turned over to them. I sent two checks to cover both accounts. In the meantime, one account, Web Bank, was turned over to another collection agency between Aug/Sept 2011. The check I wrote for the account on Sept. 1, 2011 was used to pay the AT&T Mobility account and not the Web Bank. Is it legal for them to change the information on a check? The check was presented to my bank on the 4th of Oct. 2011. Thank you.
I don't even know how this company and they got my phone number. I just got a new one, two months ago, and they were calling me within a week. It seems to be a violation of privacy. I also never have a person calling me, it's always a recording asking me to call them. It used to call every day at 8:00am but now, it calls me during work, school, dinner or whenever they feel like it. I have to keep my phone handy in case of any emergency with my daughter or family.
People know not to contact me at work, but Enhanced Recovery Company assumes that by risking my job, I will suddenly have whatever money for whatever debt they are trying to collect. I have received no information as to what they are even calling on.
I hope this company burns.
I have a mortgage with Wells Fargo. Wells offer me an optional product (Identify Theft) with my mortgage. I refused. Telephone calls to my home said that Enhance Recovery Company has reported me to Equifax and Experian credit.
I have told them not to call me for months, and it is over a month's bill before I cancelled my Dish TV account and I turned in all their equipment. This collection agency calls me five times a day after I told them please stop calling me, am on disability, and they continue to call and were very, very rude to me. They are immoral, illegal and unethical.
These people put a $40 collection entry on all 3 of my major credit reports. I have no idea what this money is for and I have never received any type of communication from them regarding this $40 alleged debt. I sent them a letter of request for validation of this debt on 12/30/10 via certified mail, tracking number which shows it was delivered to them on 1/3/11. I have not heard one word from them. It has been months. I would like these entries to be removed from all 3 bureaus credit reports. Obviously, they are fraudulent.
They charged me $12.95 per month for months and possibly years. When I called them in September, they agreed to refund me 3 month's worth, which they did. Then one month later, they billed me again! After getting nowhere by phone, I spoke with supervisor #**, 'Merrie', and demanded that they give me complete record of all charges made to me since the beginning! I told them to mail it to my home address and my email. We shall see.
Add to this: ESBI - Enhanced Services Billing Inc. I already called once to have it removed, but it continues to be on my bill. But AT&T also continues to add charges for a line I had disconnected three months ago. The complexity of the bill is also unacceptable. I am trying to find an alternative, so I never have to use AT&T again, but all I have found is equally complicated or cost a lot more. A waste of many hours of my time trying to get these charges removed.
My parents have been making payments on a debt that ERC obtained. They agreed on a certain amount to be paid per month-- a hardship payment; which is all they have left each month, and they now want to have more than double this. It was explained that there was $130.00 left each month and will send that amount until it is paid off.
The rep, Mrs. Cam, handling the account said it was not enough per month anymore and threatened legal action. She kept insisting and making my mom feel as though she had no choice but to agree to an increase. "There was no way it could be paid due to not enough money in the month", she told me. I told her she needed to call them and tell them there was no way she could pay over the amount she had left each month. Again the rep began to insist and make threats about legal action. It was asked to speak to her supervisor, I was told his name was Luis. After a long while, he agreed to $130.00 each month .
But not 10 minutes later, the rep handling the account called to say the agreement she felt forced into, was broken and the account was not in good standing. I am very upset with this entire situation. My father has dementia and my mother has a bad heart. She's had one heart attack and every time she gets off the phone with ERC, she is stressed, crying and I am scared she's going to have a heart attack over this company not wanting to accept the amount that can be paid. When people are actually saying "yes this is my debt and I want to pay it", why not let them pay? Why not accept the amount until it is paid off as long as no payments are missed?
