I paid off an overdue credit card with a balance was $500. I gave Martin ** all the information for my bank account. We both agreed upon $500. I went online to my bank later in the day and $550 was taken out. I called Martin ** and he advised me of a security deposit of $50 was taken out and he did not tell me. He advised it would be credited to my account in 15 days. We are now going on 4 weeks and still no return to my security deposit. I have left several messages for Martin's supervisor Blake **, but he will not return my phone call.
Consumer Complaints & Reviews
I get daily calls from this number **. I believe the company is NCC Commonwealth but I'm not sure about that. I recently found out they are a debt collection agency. I do not owe anyone money and have no idea why they are calling me. This is an unwanted phone call. I have been keeping a record this past month of their calls and will continue to do so until this is resolved. I have contacted their phone company, hoping they can stop them from calling since my phone company wants to charge me $5 to block the calls. Ridiculous. Their phone company also transferred my call to NCC's direct line.
Someone picked up the phone and said nothing. I heard a lot of people in the background talking. When I said hello they hung up. I also contacted VoX Communications whom I recently found out is one of NCC's customers. They have sent my complaint to their consumer care department. I contacted the Better Business Bureau as well. I have recently contacted them, so they have not had a chance to tell me what NCC's reply was. Other than that, I have tried everything I can think of that will stop them. So far nothing has happened. This has to stop.
Every time NCC Commonwealth calls me for a collection notice that I owe they hang up. I have spoken with the company in the recent past about paying the debt and have said I will keep them posted on details when I can afford the bill, but the company insists on calling everyday except Sunday. And when they call I get an automated message asking that I press 1 to listen to this message in English. When I press 1 I am connected to an operator who states the name of the company and asking if they can help me.
I then state, "You called me, what can I help you with?" I am immediately hung up on at that point. This has happened at least 10 times. Last week I called the company back asking that they note my call and to please stop hanging up on me. I thought the issue was resolved, but I was wrong as they did it again 3 more times. I called the company again today asking that they stop hanging up on me after they call me. I was given the run around and when I asked to speak with a supervisor I was told they were all too busy and I would have to leave a message. I asked that the operator note my call and told her to have a nice day. This company is a joke and I wish they would call me less and when they do at least speak with me.
Commonwealth Financial continues to call me with harassing collection phone calls after being told not to call on at least 6 times. The phone number they are calling from is ***.
For a month, I have been receiving calls saying "If you Rafael **, press 1. If you're not R.S., press 2". I have been pressing 2 every time, but I still get the calls.
Today, I returned the call and was able to reach NCC, a division of Commonwealth Financial. I spoke to a gentleman and told him that I was not happy that I keep on getting these calls, then he hung up on me. I called again, and he hung up again. If Rafael ** had this number before me, I've had it since April, please stop calling me. Thank you.
I have been called everyday or every other day from this company saying I owe around $700 for an outstanding bill. I asked them to mail me a copy of that account. They claim they've sent out 4 copies to my residence of what I owe.
I've called and asked to be taken off the call list. I was lied too when I asked to speak to a supervisor. Today, I called back and asked for the mailing address to send in some kind of payment w/check or m.o. The operator said, "I can do it over the phone." Amber asked me how much I wanted to send in. I said about 5 or 10 dollars cause I don't have any credit cards or any money. She said I'll need to send a minimum of $25. I told her if they can't accept what I send in, well kiss my blank.
These calls has been going on for at least 8 months. The operators lie to you. I've called and left several messages to the CEO and even the hiring department. The calls may stop for a few days or so but then they'll start calling regular again. If you say you're not the person and call the number they tell you to call, well it doesn't work.
One male operator told me that they've sent out 4 copies of the account and that it is a waste of paper for them to continue sending out paper statements. I told him it was a waste of electricity for them calling me! Then when you answer the phone and automated operator tells you to hold for the next operator and when they come on, they act like you called them. I am sick of it and I need to know what's the next step because I am sick of this company calling everyday. Sometimes, they'll call you after 7! What bill collector calls around dinner time?
My complaint is against the companies listed--NCC who claims that they are a division of Commonwealth Financial Systems, Inc. along with companies named on letter sent--GE Capital - Mervyns and Asset Acceptance. I am the recipient of a suspicious letter generated on January 12, 2010 advising me of an account placed with NCC by Asset Acceptance regarding a past due account with (GE Capital - Mervyns) in the amount due $333.58.
The claim is false because I secured a loan through CitiFinancial Loan company who, in turn, paid off Mervyns balance. The check was sent directly to National Retailers Bank. It has been years--my loan with CitiFinancial paid off in January 2001. NCC sales pitch is an offer of 50% discount on an amount claimed to be outstanding which would leave a balance of $166.79 owed to them. The contact name to call at NCC was Matthew **. When I called him, a young lady named Chelsea answered. She stated that Mr. ** is not in. My call is regarding a letter from her company about a GE Capital - Mervyns balance.
I asked who they were and Chelsea stated that they are a third party billing company. Really? Well, I have no outstanding balance. CitiFinancial paid directly to Retailers National Bank. Chelsea asked if I received a letter confirming balance paid. I said no and followed up with why would I receive a confirmation letter when it would go directly to the loan company--CitiFinancial--since they wrote the check. Chelsea stated that in order to have the claim removed, I would need to send NCC a copy of a confirmation letter stating that the balance was paid. I said, "No, I don't know who you are and I am going to report you," and hung up on her.
