The Right One

Jeanne of Milton, MA October 6, 2006

On August 24, 2005, I met with a counselor in Norwell, MA, to discuss the possiblity of joining The Right One (The Relationship Experts). Based on that consultation,the lengthy paperwork I completed, and the assurance of quality referrals, I paid 4K with the expectation that they would provide me with both quality service and quality dating prospects.

My membership package allowed for 16 referrals with the option of a 12-month freeze/hold. After completing my background check, I received my first referral in September 2005. Although this was not a match (his choice), I was satisfied with the quality of this individual. The second referral (October 2005) was less than what I had ever expected. I contacted the counselor and expressed my complete dissatisfaction and demanded that this individual not be considered as one of my twelve referrals. She agreed.

I received five other referrals... Two resulting in 2 additional dates, but the remainder were what I term as not even close to having similar interests. The last referral (2 nights ago) prompted me to immediately send and email to MS@therightone.com, demanding a refund, rather than another referral. The only thing I had in common with the last inidividual was the fact that we were both breathing!

I am an executive banking consultant, who expected to meet others of the same caliber or better. I believe that this dating service has misrepresented themselves as Relationship Experts. There is no cross-matching of clients, but merely names of members being drawn out of a hat. According to the Director, I had no right to express my dissatisfaction; however, I believe I have 4K worth of rights.

Kathy of Acton, MA August 24, 2006

I joined the Right One and paid close to 3000 for 8 introduction plus one free one. I met with Celine in the Woburn, MA office where we reviewed my criteria, most specifically about not matching me with someone who lives with THEIR PARENTS, income level and what type of employment/career/business I would want a man to have that was matched with me. My first introduction lived with his parents! He also told me he had no plans to move out and his mother enjoyed having him there so she could take care of him and feel useful.

I called my counselor Paula and reviewed my criteria again and she told me that since I was being so specific it would take a while to match me with someone. I told her that was fine. my next few matches were OK, but they weren't interested in me. The next few also didn't meet my criteria-I had told them I wanted a professional-since I had a title listed as my job-I expected the same from a match of mine. Working in the technical field did not indicate a professional level of employment, and my next few matches were not consistent with my matched criteria. When I called Paula to complain (again!) about my matches, she argued with me for every one. I had sent an email also regarding my complaints, and she told me she was quite surprised at my email, and to not hang her up by her baby toes for one mistake.

She called me last week and told me she had two matches, but I couldn't talk to her then. she called me back later, and I called her back several days ago and have heard nothing. I had said in the email that considering I had paid 3000 for only 8 introductions, that just two mistakes were unacceptable to me, since it works out to 400 for each of her little errors. I still haven't heard back from her, and no one has responded to my request for a new counselor

Janice of East Bridgewater, MA August 1, 2006

I sent a letter to the Right One on July 7,2006 stating that due to unforeseen financial difficulty I could not afford their service (they had already taken 500 from my credit card). Since I had just joined 6/24/06 and had not received any referrals, I stated that I should receive a refund and no other payments be taken from my credit card. The women in the membership department informed me they had sent out a referral and I was lying, and that my financial problems were not her problem and I signed a contract.

I have not received any referrals to this day but a gentleman called and told me The Right One had contacted him, and that even though I did not receive anything on him to call me anyway. I explained the situation to him and have not spoken to him since. I have had to close my credit card account in order for The Right One to be unable to take any more money out, (they put me over the limit with the 500.).

I lost the use of my credit card which I needed for emergencies, I am just making the mortgage at the expence of my utilities, I am doing sometimes 69 hours a week at work to survive and I am totally stressed by all of this. I am afflicted with IBS and guess what has flared up again!

Shari of Kansas City, MO May 1, 2006

On Nov 20,2005 I agreed to visit their office and find out about their dating service after filling out a form online. I spent over two hours sitting there filling out a very detailed questionnaire form. I inquired as to an affiliate in Rochester, NY where I would probably be moving in six months, They said there was indeed one in Rochester, NY and they would get me the address. That never happened. As it turned out there is none in Rochester, NY. I signed a contract stating that they would match me up with twenty people that met my profile for 3395.00 and that when I moved the contract would transfer there. I was told that people read the profiles and match up people that they feel would be compatible to you based on what you have told them. They also insured that every member was screened and a full background check would be done on them. They sent me a guy that totally did not fit the description that Jennifer told me over the phone.

The reason I joined this service was to have someone get through the qualities that I was not looking for given I work crazy hours. Obviously the service has not provided that. They have just taken my money to do nothing and on top of it I am now wasting my time doing what the service should have done in the first place. Not only do I feel monetariliy taken advantage of I feel emotionally drained from the experience. It is hard enough meeting people on your own but to have to tell someone you are not interested that could have been avoided in the first place. I feel taken advantage of as all I wanted is my money back when they could not keep their word. I have spent alot of hours, days calling then only to get told they are working on it.

Audrey of Austell, GA April 21, 2006

I attended a high pressure sales pitch after receiving a letter from The Right One. I was told during the initial meeting that there were dozens of available men in my area with no single women to match them with. They just HAD to have me join the program. My original quoted price was 4000 for 12 matches; when I balked it was lowered to 1000. The matches I have been sent were much like the others' experiences. They did not meet even the most basic of my standards.

On the flip side, I did not meet the men's standard, either. It is clear that people are randomly selected to be introduced and no personal time is taken. I have asked for a refund after each bad match to no avail. They only state, "We won't count that introduction," and give me another one. I would not recommend this service. By signing a contract with The Right One, I effectively threw 1000 out the window.

There has been no physical damage but the emotional damage is substantial. To think you are being introduced to someone who is going to fit your personality, only to go on a terrible date, is torture. Plus, you have spent so much money to meet this person, you really want to try and find something to like about them. It is very draining when you are rejected by a match when you knew it was not a fit in the first place. This company needs to be shut down. They are hurting people's chances of really meeting the person that can make them happy.

E. Freedman of Gloucester, MA April 12, 2006

I signed up with The Right One in June, 2005, after a bad breakup. I paid for 24 introductions (nearly 5000), based on what I now believe to be fraudulent and misleading information provided by the rather high-pressure sales rep--I asked her point-blank if there were the same number of men as women in my age group, and she said, definitively, YES. And also said she already had a number of men in mind for me.

The first referral was a disaster--the guy called me, sounded like he was drunk, and kept insisting that we meet immediately. I called my rep the next day and reported the call, and she told me that he was a good guy, they'd gotten good feedback on him, so I should meet him. When I did, he told me about having sex in the women's bathroom at a local restaurant. I left immediately, and then couldn't find my keys--the guy came outside where I was searching for my keys, and told me he had my keys. I told him to give them to me and then he said he didn't have them. I went back inside to look around where we were sitting and in the ladies' room, and when I came out of the ladies' room, my keys were sitting on the edge of the bar. Very scary.

Called my rep, complained, and told her I didn't want to see guys like him. She sent me a new profile description (of what I was looking for), had me sign it and send it back. Now they're telling me that my requirements are too stringent, so they can't find anyone for me. And they also told me that they recorded a phone call that they made to me after I complained about their service in email. They never told me they were recording the conversation at the time, which is illegal. Now I'm trying to get my money back, even just 1/2 of it.

Since last June, I have met just 2 guys (the pervert and another guy who didn't fit the profile). I want my money back and want to be free of them forever. I am going to report the bit about the tape recording to the Attorney General's office, but I WANT MY MONEY BACK.

Jeannine of Pennington, NJ March 31, 2006

This happened a couple of years ago and the only reason I am reporting it now is that I happened to see this website that had people complaining about the same company. Anyway, I got a brochure in the mail. I'm was sort of leary about dating services, but I thought that I'd check it out. I called and got an appointment. I must say the counselor was very nice--no pressure or anything. I made out a lengthy survey which left nothing to the imagination as to what type of person I was looking for.

I had a problem with the fee, so she talked to her boss so that it was more manageable. I think it was about 1000, which I put on a credit card. Well, the first match (with whom I went on one date) was not my type. I let the company know that on my feedback sheet. The next guy I was matched with was divorced with kids, which I specifically said I didn't want. The next five guys weren't much better-one worse than the other. Each time I would write on my feedback sheet that the guy did not suit me.

After the third one, I called The Right One and said that I didn't think that they were screening these guys. It just seemed they were just matching up with my age group and little else. She said they do screen them and I said ok. Botton line: I went out on one date with everyone, except one guy who made it to date three. He was nice, but still wasn't really what I was looking for. I called the company after all the dates and told them that I wasn't satisfied and that I should get refunded at least some of the money. The girl I spoke with got kind of snitty and said that they don't do refunds.

I was out 1000 and all I got was meeting guys I wouldn't even look at if I saw them on the street. The Right One is the Wrong One if you ask me!

Cindy of Wichita, KS February 2, 2006

After checking out their web site I decided I did not want to partake in this expensive venture. I inadvertently clicked on the wrong button and my application was submitted. Within 10 days, or sooner, I received a call from their service. I spoke with a young man at the time. I told him what I had done and asked that I be removed from their call list. After quite a pressure speech I again asked to be removed from their call list. He finally said he would take care of it. Approximately 20 days later I received another call from their service from a young lady. I again asked to be removed from their call list and again received the pressure speech.

Finally she told me I would be removed. This was all within the last 8 months. Then on January 13, 2006 I received another call from a young lady. After I told her I did not want to ever receive another call from them and insisted I be removed from their call list she informed me she would pass the information along and hung up on me. The evening of January 31, 2006 I received another call from this company. I asked to speak with the manager that was there. After much arguing with the sales person I was finally given to a gentleman by the name of Matt. I again told him I did not want to ever be called by this company again and that if I was not taken off their call list I would report them.

He assured me I would be removed from their list, was not very pleasant but said I should not be called again. He was wrong. The next night, February 1, 2006, I received another call from this company. I asked the young man if there was a manager there by the name of Matt. He told me a Matt worked there but was not there at the time. The young man I talked to was extremely rude, refused to give me to the manager, who he called Brian. I told this young man I did not want to ever hear from them again but he was to have the manager call me back. Needless to say I never received a call back from the manager. If I knew how to contact the corporate office for this company I would also lodge a complaint there.

Back to the top |