
Brit of Layton, UT on Sept. 15, 2009
The Right One is a "professional" matchmaking service. I have not been treated in any sort of a professional way. I got matched with two men on Thursday, Sept 3rd. I thought this would finally be my chance to meet someone with a higher caliber of men than I have been dating in the past few years. When that call came I was excited and very accepting, assuming that TRO knew just what I needed. Once I hung up, I realized there was a problem.
In my interview, I specified that I wanted to be matched with active LDS men. Knowing that I can find men who had a "Christian background," and men who were "LDS but not as active as [they] should be" on my own, as I have for the past few years, I realized that was not what I requested. This may not be a big deal to some, but for me it is.
This was apparently read wrong and since I wanted one of those good matches Sheri had told me TRO was full of, I called on Friday, Sept 4th to clarify. I was told someone would get back with me that night or on Saturday, the 5th. When waiting for that call to come (and in turn, a possible date for the weekend) I also realized I had not specified that I do not want to be matched with anyone named Jeff, as a man named Jeff had abused me and I wouldn't be able to get over his unfortunate name. Sadly, Jeff was the name of one of the men I was matched with. I was anxious to get this cleared up so I could be matched.
By Tuesday, Sept 8th, I hadn't heard back from TRO. I called again asking why I hadn't heard anything on this for 4 days. I was then informed that I had to fill out a form to change my preferences and send it back in because of the misunderstanding. The form was emailed to me at 1:33 pm. At 1:43 pm I sent it back filled and signed, including the detail about not wanting anyone named Jeff. Thinking that it could have been anyone's mistake to not understand what I meant, I was giving TRO a second chance. I was excited to get some good matches.
Meanwhile, after informing TRO that Jeff was a definite "no-go," I got a call from Jeff on Thursday, Sept 10th. Not wanting to make him feel bad, I talked with him. Awkward. Why hadn't this been resolved? Why, when I said they were not the right matches on Friday, did TRO not try to correct the mistake that had been made? Nearly a week had gone by for them to resolve this and they hadn't.
Not having heard back again for several days, I sent message on Friday, Sept 11th (the 4th day after my form had been sent in). I also called on that Friday later in the evening to see who my matches were. I was told I was already in a match. Since this was news to me, I asked what happened. The receptionist told me the person who is in charge of telling me who my matches are was busy or out of the office or some other excuse. She told me she would get back to me before the end of the day on Friday. Here I was, hoping for a match, giving TRO a third chance. I heard nothing that day, Saturday, or Sunday. Her promise of getting back to me by the end of the day had become another signature TSO communication glitch.
On Monday, Sept 14th, I finally got a call saying I had one match. However. by then, my excitement for what TRO had to offer had died. In its place was great frustration. I hadn't heard back from anyone to resolve this. I had to bring my frustrations up. While waiting for TRO to contact me this time, I was talking with my aunt, another TRO member (who referred me to the service and was promised and extra match but hasn't had any contact). She told me about one of the men she had been matched with from TRO. Though she really like him, she started seeing signs that he was really married.
It made me question what kind of background check is done on any man that comes through TRO's doors. If anything, shouldn't marraige be a top priority in a background check? I also began to doubt if there really would be anyone that matches my preferences. The long delay in getting back with me on anything, especially as this was the 11th day since I made them aware of my concern, the questionable men my aunt has been matched with, and the measly attempts to "get back with me" had already destroyed hopes for another chance to right the wrongs that had been done to me.
Beyond that, my two promised matches had become one. I had waited since Wednesday, Sept 2nd (when I joined TRO) to get a good match. Here, Sept 14th, 12 days after I joined, I got one alleged "match." Sadly, my fuse was already too short. After my first complaint had been made, I gave TRO 4 solid chances to make their wrong a right (how ironic with the company name, too). This would be the 4th solid chance I'd give TRO. It's not a second chance, it's a 4th.
Today, I wait again. I was told that Sheri would call her director and get back with me. Having experienced TRO's communication, and at the rate things have been going, I'd be surprised to hear back from anyone until I have to call in 4 days' time. I would like a full refund. As background checks clearly aren't done anyhow, I'm sure the full amount can be refunded. I will be working with my credit card agency on this as well. I paid $1000 for this shoddy service. Hoping for a peaceful resolve