Complain about a product or service

The Right One

Vince of Exton PA (09/02/08)
Do NOT Join the Right One!!, Do not believe their lies that each office is an individual franchise and that their particular office is better than the ones you have been reading about. They do not match you using any system other than picking a name out of a hat. when you call to complain they will send you through a phone ring where at the end they tell you that the person you need to speak to will call you back... they don't ever call back! The right one is a scam!!! Please do not let them claim another victim. And if it is too late for you, then write to every class action lawyer you can find until this company is put out of business.

D. of Coraopolis PA (08/23/08)
I was bamboozled by this Pittsburgh 'dating service'. However - Since I was repeatedly telling the manager how I was financially strapped, he came back in with a counter offer and as I was crying ! he told me that you cant put a price on love. I mistakenly signed the contract and gave them $300. The next day, I called back and it directly went to a general voice mail I stated I could not afford and did not want the service. No one called me back (after they called so quickly to get me in the office!)

I then went through my cell bill and found Kristy or Kristen number, called her directly and told her that I wanted to talk to someone immediately and cancel. She was not as nice as she initially was and said there was nothing that she could do, but would relay my message. The next thing I get a payment book from Monterey and then a match. (It was far from a match) I filed a complaint with the Pittsburgh BBB and hope everyone else that has run into problems will do the same.

Nathan of Beaver Falls PA (08/22/08)
Just like Michelle from Pittsburgh, I too am writing about the Right One dating service. I live just outside of Pittsburgh and responded to a road sign called BeaverCountySingles.com. I was directed to the Right One's site and was quickly contacted by a rep who scheduled me for a visit. I too was shocked by the prices they request and decided their services were not for me. That was in 2006. I have been contacted off and on since then by Kristin, always telling me that my profile indicates that I am the greatest guy in the world. Always pushy and pressing to get me back into the office to sign a contract.

On August 21, 2008, the office manager (LIZ) I guess, left a very ignorant voicemail message on my cell phone stating that I should return calls from their office if I am the caliber guy my profile claims me to be. After two years, you would think that they would get the idea that I am not interested. I even said that I would call them when I was ready. Instead, they continue to harrass me. I have saved their phone numbers in my cell phone so that I know not to answer it when they call.

I have been a fortunate one compared to many others - I have not yet paid for any services because I do not commit to anything that makes me uncomfortable when it comes to sales tactics. I will eventually commit to a wonderful woman someday, but not through the services of the Right One.

The constant harrassment by these people just plain makes me angry and upset. It has reduced my faith in dating services and has me wondering if it is just better to be single for now. Harrassment is not a sign of good service and too much of it leads to emotional trauma. This message serves as a warning to anyone considering this service - do not use it.

Janey of Watertown WI (08/22/08)
Typical scenario with The right one dating service. Got home from signing the contract and looked it up on the internet. I cancelled within the 3 day period. Its been 21 Days and no refund. I sent 3 letters out the day after and have confirmation on all three of being recieved. One to corporate, the office were they suckered me into going to, and one to the branch of the person that would also be my contact. I called her the next day to let her know I was sending letters out as well. Since I am in Wisconsin I know there is the 3 day right to cancel, so trying to figure out what steps to take to get my money back or at a minimum put them in there place.

Michelle of Pittsburgh PA (08/14/08)
I received an advertisement for what I thought was a local dating service for singles in my area. It was website called Glenshawdating. I decided to sign up online to see what it was about. A few days later, a girl named Kristin calls me. She says she is from the dating services company called The Right One. We set up an appointment for that evening at 8:00 pm on August 11, 2008.

I head to their office, fill out some paperwork, and then I am interviewed by Robert, who says he is the office manager. He first gave a sales pitch about the company, then we discussed my dating situation and what I was looking for and what I had to offer a potential mate. He said with my personality and my looks I would have no trouble finding potential suitors. He said their are at least a dozen men who would probably be available. He even said I might have a referral by the weekend. At the end of the interview, he hands me a list of prices.

Thousands of dollars for only so many referrals! I was not expecting the price to be anywhere near $5000.00 for 12 referrals. Plus there was also the $24/mo. membership fee on top of that. I felt stuck. I kept complaining, whining and haggling him to get the price down. I kept telling him that I cannot afford thousands of dollars. At one point, I even said I have to decline his offers. He kept bringing the price down, and he kept pressuring me. He kept telling me that if I went out and joined groups on my own I may never find the person I am looking for and that I would have spent a lot of time and money anyways. He kept telling me how they do the work for you and match you up based on compatibility. He said I could end up with a bad guy if I did it on my own. He told me the men who were signing up were paying thousands too to meet women who are looking for committment. He said these are men who are looking for committment. He became so convincing and so persuasive and so believable, I caved in. I ended up paying $1900.00 for 6 referrals with the hold option, plus 6 more if I first six were not compatible.

The next day, I questioned my impulsive decision. I wondered if there were any complaints against this company. I began to research, and found this website and a couple others. Now, I am very angry and very concerned that I made a foolish mistake. We should file a class action lawsuit against them. They make contracts with clients under a false impression. They demand thousands of dollars from us, and then they are negligent in providing the service we paid for. They signed and contract with us agreeing to provide a service, which was not provided. That is a breach of contract.  I wonder if they even do a criminal background check like they claim they do. I wonder what they can do with my credit card information, and my Social Security information. There has to be legal recourse. We have all been scammed!

I now have a $1900.00 charge on my Mastercard. Plus because they have my credit card information and my Social Security number, I am afraid they might use it for something other than what I signed up for. I could end up a victim of identity theft.

Karen of Loveland CO (08/13/08)
I joined on Line to a dating service. It said Loveland Singles.com. That was misleading, because it is not Loveland singles at all. It's a company called The Right One. You go to Denver and give them money and in return you are suppose to be given referrals. I signed on April 7, 2008. I have never received anything from them. Not even a phone call and no referrals. There should be something done to those people, because they never kept up their end of the bargin.

They just took my money and gave nothing in return. They signed the agreement too!

Katherine of Middleton MA (08/08/08)
I joined The Right One dating agency in Aug. 2006 and I am convinced that this organization is a complete SCAM!

1. The program is not explained well and there is no written program plan to refer to - they majorly pressure you to sign their iron clad contract - which has some sneaky loop holes written in it! 2. I was introduced to only 5 men during this two year period and sometimes I waited 5 months to receive a referral!- so much for it being a dating agency you do not even have to think about - I had to call on a regular basis to get them to send me a referral! 3. Most of the men I met were completely unacceptable and I would no longer want a long term relationship with them much less a friendship!

4. The cost of the program (thousands of dollars) makes you believe you are going to be matched with solid, financially sound people but job descriptions are exaggerated and most of the men I met had no manners! I feel so bad for others who have had similar experiences and I think our best way put an end to this despicable organization - is to speak out and spread the word! I have also filed a complaint with the MA Attorney General's office and was told that they would track the complaints and implied they would take action if they receive several complaints - so I encourage you to do the same!

I have lost valuable time searching for love, I (well my mother) lost thousands of dollars, and most of all - I feel taken advantage of which is a miserable feeling!

Rosa of Pharr TX (08/07/08)
I got many calls, email, finaly got in their officce and I SIGNED. I moved from Pittsburgh because an emergency, I talked to Rob Vargas, they never even start to see my case, it was a chance to give me credit because I was moving, never got to do anything with them and the city I am now they dont have the service. NEVER answer me again, I was beging..

After 5 years of being by my self I thought it was going to be OK and safe to try to find a match for me. Well, now I have larger bill to pay with that 3000.00 dlls in my credit card since Oct /07 it was so stupid to even think about it, I tried with the bank, I send all what they told me to, and I still need back the money they took from me for doing NOTHING! I got affected with Dolly and now more than before I need to use that big amount to replace the roof and carpets in my house before more rain comes. Is there something to do? I need the $ back and I am so far from Pittsburgh, from Mr.Vargas and his lies.

Karen of New York NY (08/05/08)
I paid a thousand dollar membership fee and i was never contacted. I finally called them 2 months later and they gave me a story - they were wondering why i had not responded to their emails. Then they made a referral. He was totally inappropriate and absolutely not what i wanted in a date. He was short, out of shape, and unsophisticated, I escaped within 35 minutes but still a waste of my time and money. The Right One is a joke.

I wasted $1,000 and my time

Deeann of Draper UT (07/23/08)
I signed up for The Right One dating service hoping that they really knew what they were doing. It costs $5000 for 20 referells. The first 3 were not even close. What a waste of time. Before I signed up the lady was saying all these guys that she said would be a good match for me and what they liked. I didn't get set up with any. I put it on hold and went to EHarmony and had a lot more success with that. I have tried to sell my membership like they say you can and after 9 months of trying, I have had no success. It was a pure waste of $5000. DO NOT do any business with them. You will regret it.

It was $5000 that wasn't easy to come by. I am very depressed about it. I lost my husband in a car accident (4 yrs before I signed up) and had recently got back into the dating game. I was hoping this would help with depression and finding someone, but it didn't. It made things worse.

Mark of Champaign IL (07/20/08)
I Joined in Feb. of 2004 I was told that I would get one or two referals a month I have only got one,that is only 1 per year. Then they try to match me with anyone they choose and not what I requested on my application. The first one they gave me I felt so bad when I found out that she was not what I requested for a match. My request was for a slim woman not the complete opposite. I am so glad that she understood and forgave me. Then she began to tell me the problems she had.

Then I called T.R.O. and said this should not count as referal and they will not take the responsibility for there error and not count this as a referal. And to my amazement they have done this many times. They DO NOT fallow there own rules. I have much more I would like so say but it has allready been said in the other complaints I have read. I am so STUPID for beliving in this service.

Shirley of Neenah WI (07/08/08)
Was on my computer looking at dating sites when The Right One popped up on my screen. I made the appointment to see them. Thought it was one price but they said it was this price. I said I really could not afford that and was looking for a credit card and she said oh this will work and more or less took it and after her great sales pitch and me wanting to find someone. So if I paid that much it must be a pretty high class place.

I've had two meetings with 2 guys and I guess thats as good as it's going to get as I have read complaints from several people and feel the same way I do, used, embarraced, depressed and angry, mostly stupid for doing it. My son was a Judge and a D.A. and now a corp lawyer and I am to embarrassed to tell him what I did.

Maria of Dumont NJ (07/07/08)
on 9/10/2006 a total of $1500 was charged to my credit card for a membership agreement with the RIGHT ONE dating service for a total of 6 compatible matches.

Right away i got matched up with WRONG ONES. example..i am a non-smoker and they all smoked..so i was told that they wouldn't count..not one match was a good one..as described..granted i was overweight at the time i joined...but that was back in September 2006.

In October 2006 i began weight lifting at a local gym and included cardio workouts also.. by March 1, 2008 i lost all of the fat and replaced it with muscles...i look fantastic...only problem now is that i got diagnosed with early breast cancer on Feb 29th, 2008...so i went back in person to the Right One office and wanted to find out how many more matches i have left...being that so many of the other matches were all the WRONG ONES and i was told that they would NOT COUNT...so Kathy told me i have 3 left...and Joyce told me that no..i have one left...i told Joyce about the cancer diagnosis...that it was early.. that i got it out with a lumpectomy...and am not having to go thru 6 weeks of radiation..

i asked her if i could/should renew my membership...even though i had no intention of doing so...i had already joined match.com by then...but i feel that i got so burned by this dating service...they are such a rip-off...so Joyce quick thinking that i might be upset over my breast cancer diagnosis and therefore might actually renew my membership...she assures me that i will be fine and tells me how absolutely beautiful i have become since i lost all those 75 pounds of fat...she was shocked at the muscle tone/definition i have in my arms alone...i look so good ( which i do )she says that i can now qualify to meet guys who are really hot looking and guys who are looking for really hot looking girls...the kind of guys i didn't possibly match up with earlier...but now that i look so hot and all that i can definately meet some really really good looking guys...

so i told Joyce that since i have one date left from my original $1,500.00 membership agreement...before i join up again for another $1,000 something...i would like her to match me up with one of the hotties that i now qualify to meet up with...she agreed...she said she will personally look into it herself for me...she acted so sincere.. she is so full of baloney... so i am looking for a non-smoker and of course a divorced guy...and a good looking one...

i end up with a guy who is at least 75 pounds overweight himself..in terrible health...is NOT DIVORCED...is separated but in the process of getting divorced after 28 years of marriage...i was only married for less than 3 years and got divorced in 1985.. i am 47 and look much younger...he is 60 and looks much older... i was shocked...i was disgusted... i phoned to complain...was told he wouldn't count... last week

i phoned the Right One and spoke to Kathy who told me that Joyce says i met him and that because i met him...my matches are all used up. the fact that he is separated...qualifies him as being divorced...i told her that i didn't want to meet a guy who is NOT DIVORCED..she earlier offered to match me up with a 40-something year old who was getting divorced...i said NO THANKS.. only want them divorced...and not on the rebound...so i got matched up with some overweight oldman who is not healthy and not yet divorced...

this dating service called THE RIGHT ONE ... THIS was the biggest waste of my money. i never felt i could be so stupid.... but i was overweight...and lonely... they got me good... they ripped me off with a bunch of lies. and are still telling me things that are just not the truth... that last match should NOT count... what happened to matching me up with a guy who i now qualify to match up with... not this old fat geezer...that they matched me up with.. i got ripped off.. the RIGHT ONE is the WRONG one to join.

i wish i could get my money back... NOT ONE SINGLE MATCH WAS EVEN CLOSE... THEY WERE ALL HORRIBLE... ONE WAS WORSE THAN THE ONE BEFORE... IT WAS A NIGHTMARE. a very very expensive big mistake..

just am out $1,500 . paid that amount on my credit card for services that were never met. am very unhappy and very disappointed with the untruths that were discovered after i paid all that money.

Damon of Alpharetta GA (07/04/08)
I was contacted by The Right One in Feb, 2006 saying they were responding to an inquiry I had made about their services. I had joined a local online dating service, but never contacted them. They proceeded to talk to me about the benefits of membership over an on-line service and strongly encouraged me to make an appointment with no obligations to come and talk with them about how they can help me find the love of my life. I reluctantly agreed to the meeting and once off the phone was regretting it. I decided to go hear what they had to say, since there was no obligation and I had been going through a very tough period, deeply depressed and lonely. I got to the office and the receptionist immediately gave me a form to fill out, just basic information about me.

I then met with Rick who took me into an office and started telling me about the wonderful services they offer and how I would be a perfect match, I was in an ideal age bracket at the time (44) and there were so many women that would be perfect for me, I would become so busy dating, they have a such-and-such success rate, and on and on. After 2-3 hours of being closed in this small room and fed the BS and was apparently worn down enough, Rick stepped out to get the contracts. When he returned I began expressing my apprehensions, but he pressed on with the DEALs. It all started with the $5k+ executive deluxe package to which I nearly passed out. I told him that I was not in a position to sign a contract at that time and certainly not for anywhere near that kind of money. He immediately berated me for taking up his time, I made the appointment, I should have known what I was getting into, I wouldn't have contacted them if I wasn't ready for a relationship, and he went on and on.

He then showed me a lesser deal, still over $4k. I told him that I couldn't afford that kind of money and he really turned on the pressure at that point. He insisted on knowing how much money I had in the bank, how much I made, what my expenses were, and what I was could pay per month. I tried to insist that I was in no position to sign and I wanted to take the contract home with me to review. This, I could tell, was starting to piss him off and he really turned the screws. He ended getting me to commit to a $3,000 contract for 10 matches. Signed contract in hand, he pressed me to commit to a $100 down-payment and financed the remaining $2,995 to be paid at $100 per month. He insisted that I was going to be so happy - yeah right!

I got my first match about 3-4 weeks later. She did not come close to fitting my preferences - other than being the right gender. I submitted my evaluation once I got home, expressed my disappointment and complete lack of interest in pursuing anything further with her, I also pointed out what specifically I had issue with. another month and a half went by and my second match, a near carbon copy of the previous. I am a non-drinker, non-smoker, not interested in the bar scene, active, outdoors type who prefers petite, slender, active women. The second match was a heavy set, petite woman who drinks, smokes, and prefers to sit around watching tv and eating, when she isn't going to bars, getting drunk and starting fights and riding her Harley. She even proudly showed me her tatoos and broken teeth.

Again, I immediately sent in my review and again reiterated my concerns and issues. Another 4-6 weeks went by and another match. This time we made arrangements to meet at 5pm near her home 40 miles away from my home. I called at 4:30 to say I was on my way - her mother answered and told me she was asleep (this was 4:30PM) and she would call me back when she woke up. She called me an hour later and said she just got up and had to feed her child and take a shower and would be there in about 45 minutes. I have no idea why I agreed (I am a very patient man - or stupid). She finally showed up and turned out to be taller than me and about 20 pounds heavier. (not petite, not slender, certainly not active).

I wrote to The Right One and complained that they were not giving me the matches that I had outlined initially, they were not paying attention to the feedback I was submitting (according to the contract). I got no response from them, so I put my membership on hold and expressed my reasoning for this. No has contacted me in the past two years, though they are certainly religious about taking my money out of my account. I realize that I entered into this contract of my own Free Will and was not forced or coerced into signing, so therefore I am bound to pay. I have also read the contract and it doesn't expressly state that they will work personally with their clients to provide the matches that they verbally promise. I doubt that there is any legal action that can be taken against them, especially 2 1/2 years after signing the contract. So, $3,000 plus interest chocked up to experience.

While I have no physical damage or injury, other than pride and the emotional battering. I am out a large sum of money, money that I still have about 1 1/2 years to pay off. The amount of money has put a strain on my budget for these past 2 1/2 years and still continues to. I will never use another dating or matchmaking or introduction service again - no matter how honest, harmless, or sincere they are in their practices. I have not and may like not ever date again as a result of these experiences.

Kelly of Montclair NJ (06/30/08)
I also responded to the street-side signs. MontclairSingles. Once I went to the site, it sent me directly to The Right One's website. I filled out my information and within a matter of hours I was called, and an appointment was made.

I was unfortunately in a very desperate frame of mind, and was promised the moon by the woman I met with. She promised that my special need (I was about a year into recovery from alcoholism) would be addressed. When I saw the price of the plan she was giving me I was not only shocked, but completely off guard. She convinced me that there was nothing to fear and that I should just put the 3,500 on my credit card. I am still paying it off to this day.

I went on two dates. The first one was a heavy drinker who set up our date in a bar. And the second guy was also a drinker (this time I was smart enough to set up the date myself, at a coffee house) and we had nothing in common.

When I called to complain, cry, and ask to be removed from their services, I was told that there were no refunds and that I would be put back into matching. I was put back into matching about another three times after more of my disappointed phone calls. I even contacted the parent company (via letter since they were hard to find and even harder to contact). I received a call from the Hackensack Right One office and told that I will be put back into matching.

There tactic is obviously to lead you on and hope you get annoyed and depressed enough to simply let go. I have tried my hardest to just ignore the fact that this all was a ploy. I'm guessing they just pick at random and call it matching. But 3,500 dollars later and beating myself up for being dumb enough to fall for it isn't that easy to ignore. I'm just glad that this site is here. I honestly thought I was the only one. Please contact me if there is anything we can do.

3,500 dollars spent on basically nothing and made to feel like either an idiot or difficult for wanting the service I thought I signed up for.

David of Wichita KS (06/24/08)
I got a phone call from some dating service that said I had inquired online about. I did not remember every inquiring to such. This person convinced me that in just a few minuets I could be ualified to get dates with the most beautiful women in the world. All I had to do was go to the address and fill out some paper work that would only take about 20 minuets. I was tired because I had just moved to the area, but I thought it would be a good way to meet some nice women.

I was at the office for almost 4 hours filling out forms and answering questions. Carrie wasThe Right One employee that I meet with. When she told me how much it was I almost fell out of my chair. She keep on assuring me that I would be able to sell all the matches I did not use and make a profit. I think it was due to the fact that I was very tired but reluctently I signed the contract. Then I found out that the office I would be dealing with wasw in Overlandpark Kansas and I was in Wichita. The said the overland park handeled all the matches for Wichita. I had a gut feeling about this so on Monday when the office opened up I called to cancel the contract. It had only been three days and I knew I had three days to cancell by law. Again I did not listen to my gut instenct due to the smooth talking guarentee that I would soon be matched with the most beautiful girl of my dreams and the discription I had filled out on one of the forms.

I agreed to stay a member. I did not hear from them for almost three weeks. When I called I was matched with this 68 year lod grandma that smoked in a town almost 2 hours away. I declined the match. This same thing happened for the next two months. They would try and match me with women not at all in the discription I had filled out. I then called and ask for a copy of the discription form as it had been so long I could not remember what I had put on the form. I finally got them to agree to send it to me but they never did follow thru with this request. I was really mad so I went to the office where I had signed up. There was a note on the door that said to call a certain number. When I looked in the window the office was empty.

I then called Overland park and they said Wichita office had been closed. So I called the Dallas office. They assured me that Wichita closure was only temporary. The next week the overland Park office closed. When I tried to call the dallas office it rolled over to the San Antonio Tx office. That said they were handleing all the matches. I ask them how they were going to match me when there was no office in the whole state of Kansas. They assured me there was a big pool of women in the computer. That was the last I have heard from them and its been almost a month.

If you go online they still show a Wichita office as well as Overland Park, but there is nothing there. I wish something could be done with this company that has taken so much money from so many people and not supplied the service the agreed to. The only thing the done right was to sell the contracts to a third party finacial institude. Now you have to pay to keep you credit good for a service you are not getting. I also wish the third party company would be liable for supporting a fraudulent company

$500.00 to my credit card. and payment of $149.00 a month for the next 24 months

Kathy of Norcross GA (06/23/08)
After continual badgering during the initial meeting, I signed up for this service during a particularly vunerable time in my life. I have had about 10 dates; none of the dates fit my preferences nor did I have anything in common with them. I have been in a holding pattern for about 1 year while they see if they can find someone who is even vaguely close. So far . . . no word. After 4 years, they will be paid-off next month, and I don't actually anticipate ever hearing from them again . . . and I have no intention of contacting them unless they try to take more money from me. A VERY EXPENSIVE LESSON TO LEARN!

While not a total economic disaster, there were months where it was very difficult to pay-out the $100 from my checking account. (Like a fool, I gave them access). They will be paid off next month and had better NOT try to take anything further. Emotionally, it's made me feel even more unlovable than ever before. I went to them after breaking-up with someone, and they played on my feelings of unworthiness.

Monica of Dallas TX (06/12/08)
When I signed the contract I was under pressure by them, they were very pushy but and convince me to stay upgrading the program at no extra cost. Unfortunately,they lied about their program and what they offered. The individuals that were sent (2) were nothing what I had in the specifications or what they promise they will be. I tried to contact the representatives several times without success.They will not get in touch with me to talk about the account. When I spoke to the receptionist( I went in person to their office) I was told someone was going to get in touch with me and of course I am still waiting.

I am being harassed at work by the financial people because I did stop the payment for a service that I was disatisfied with and not getting at all.

Darlean of Reading PA (05/31/08)
First I received an email regarding singles over 40, so I answered a few questions. A few days later I received a phone call from Amy and she proceeded to tell me about the company and what they could do for me. She set up an appointment for me to be interviewed in the King of Prussia office on 4/12/08.

I went to the interview and met Megan. After filling out forms and answering about a zillion questions she told me that they could help me find someone and proceeded to tell me of their packages. I thought was expensive (I should have listened to my gut but she kept saying how I deserved to meet someone nice and be happy. They really know how to play on your insecurities. They took my picture and they have my social security number, license, and my bank card.

Yes, I did sign a contract. I gave them a $50 deposit and to pay them another $350 in two installment (This was for my background check). Then I would pay them $170 per month for 36 months. I just paid my first $170 installment. After I got home and really thought about what I did I called Megan on Tuesday 4/15 to cancel. She said I could not cancel. To date I have met only one man, who seemed very nice, but he really did not match my requests as he lived outside the 25 mile area and is a smoker.

Since I have signed up with The Right One it has become a hardship for me to pay the $170/month. I would like to stop them from accessing my bank account but I am not sure how to go about doing this without reprocussions.

Mike of Townsend DE (05/22/08)
I saw a roadside sign refering to a local singles website. I logged on answered several questions thinking I was participating in just another personal website. After entering my information I got a pop up add saying that I would be recieving a call from a representative shortly. I did recieve a call, from a very nice polite woman. We spoke for about 30 minutes and I agreed to meet with one of their relationship councilors.

After meeting with Jackie and answering what seemed like a million questions, and having mine answered, I did join. This was in January of 2008. I was assured that there were indeed many members in my area or at least within my travel range, and that I would not be matched with anyone that did not fit what I was looking for. My first match came in the mail in February. She lives in West Chester well outside the 25 mile radius I asked for, and in addition to that she had requested that she not be matched to a person that smokes. We both were let down on that one.

My second match came in March. This time I was actually able to meet this person. She was 65 miles away from me, but I went anyway thinking what's the worse that could happen. While she was a decent person and easy to talk to, she did not fit my requirements, and the travel distance light the candles on that cake. I have not since recieved any correspnddance from anyone at The Right One and my calls to them, which are now answered by an automated system have not been returned. Since they have not returned my calls I have taken measures to insure that they cannot get at my CC any longer, and I will file a report with the BBB.

The consequences are that I feel that I have been scammed. While I have been single for my entire life, I am not desperate. I work hard and live in an area where there just aren't many people to meet. While the price sounded expensive, I was willing to take a chance on this service Oh boy what a let down. By the way, I did a quick web search for complaints about this company prior to meeting with their representative. There were no recent complaints found(within 3 years) now the web seems to be loaded with them, and not from this area, but all over the country.

Robert of Cherry Hill NJ (05/18/08)
Be warned everyone. I too was pulled in by the road-side signs that stated Brownsmillssingles.com. Thinking this would be a site to browse local singles in my area, instead of casting a wider net, like with Yahoo or Myspace. I filled out the forms online and against my better judgment, uploaded a picture of myself. Then, I get a screen saying that I would be screened and called for an interview. At this point, my radar was up but I figured that it wouldn't hurt to listen. Well, the following day I received a missed call in the afternoon on the phone number I left on the online application. (Luckily it is a pre-paid cell phone with no tracking capabilities!)

Then that evening I received another call, but this one was not 'restricted'. I answered and a polite woman named Evelyn introduced herself and proceeded to tell me about the company and that after we talked she would be able to see if I was the type of person that would qualify for their service. After about 30 minutes on the phone with her, I was really bored and tired. I agreed to make an appointment for the next evening that she knew conflicted with an event I already had planned, but she aggressively wanted me to miss it so I could get ready to meet the Man of My Dreams! (Yeah Right!).

Anyway, after getting off the phone I decided to look up the company name, mainly because it surprised me that it was not affiliated with the website and 'The Right One' is not listed anywhere on the online application AT ALL. Luckily I stumbled across this page and I also inquired in the BBB for their rating, while satisfactory in some states, they had several complaints at each location that mirrored what I read from the Consumer Affairs reports. At this point I've decided definitely not to go to the appointment and not to call them back. I expected a phone call from Evelyn but I wasn't intimidated or worried about telling her that I wasn't interested.

At 8:30pm I get a phone call from Evelyn. After letting her know that I saw the postings online and the BBB, she compared her company to WalMart and tried to infer that every large corporation will have a few complaints against them. Ha, how dare she try to compare what they do to WalMart! I explained to her as politely as I could that I appreciate what she was attempting to do but I was not interested and to have a good evening. Well, that was not enough for Evelyn. They must teach courses on how to try to manipulate people at this business. Two minutes later she calls again. I answer and she's like, 'Hey it's me', as if we're old friends. I said, who? and she re-introduces herself as Evelyn. And now she tries to hit me with the psychological warfare and asks, 'woman to woman, you're around the same age as me....at this point I giggled because her attempt was obvious and weak. I told her that I wasn't afraid of anything and that she should be professional and treat this as a business transaction and understand that I was not interested in purchasing their product. She tried to continue to talk to me, I told her that she was not going to change my mind no matter what she said and we hung up.

Here's the clincher though. Another two minutes later some guy calls me talking really fast from the same number. I asked him who he was and he said he was from the accounting department. The first thing he said to me was 'What address do I send the bill to?' Of course I almost fell out of my chair at this point. Now I'm angry and insulted that they actually think resulting to 'scare tactics' would really make me change my mind. He continued and said that while the appointment/consultation was at no cost or obligation to me, that they still had to pay their counselors and that because I wanted to treat it as a 'business transaction' then they were going to bill me for their counselors' time. I told him flat out that if they called me again I would be contacting the police and my lawyer and would bring them up on harrassment charges. He said that becuase I signed up for the service that it was not harrassment. I stated well, if it is a service then put me on the 'Do Not Call List' and never call me again. He continued to run his mouth and get nasty, as I was hagning up on him I heard him say somehitng along the lines of 'don't sign up for things on the internet that you don't plan on sticking to, blah blah blah'.

After that fiasco I can only imagine how much more intense it is when you are actually in their clutches in their offices being subjected to their lines. I feel sorry for those who have fallen for their schemes and lost money. I'm just grateful for sites like this and others on the web that allow for consumers to help protect and warn each other. I'm not sure why this company is still operating, hopefully one day something will be done against. Emotional distress and harassment, near financial hardship

Zweig of Golden CO (05/16/08)
At the initial interview I was told by a woman supposedly named Barbara, that there were hundreds of women in the files. Another girl came in and was talking to her about a couple who had just gotten engaged. They lied straight to my face as a team. I signed up for a contract of 10 connections which consisted of one date with the hopes of developing relationships.

The day after I enrolled, I had a saleswomen trying to get more money and a more elaborate membership out of me, which I declined. I played phone tag with several women and met one person for one date. Non of them seemed remotely interested in having a relationship. (I wondered if they were plants of the company). I've called the company once a month for the last several months. They used to say am in priority matching. The last time I called the company, they didn't return the call. These guys are definitely running a scam.

I paid $500.00. I know of many more people who lost much more. Physical anxiety due to realizing you've been robbed, with the accompanying disappointments and frustrations not withstanding, I probably escaped with relative ease.

Rosa of Garland, UT (05/16/08)
The Right One dating service take our money up front, but they do not comply with the agreement. The matches that were given, if at all, were not according to my profile. Then, for no reason at all, they put me on hold definitely. They accuse me of wrong doing without a cause. Nothing that I have done have been out of the ordinary according to my rights. I have looked into their complain department, and find hundreds if not thousands complains from other folks who have been defraud of their money and TRO have not fulfilled their contract. Something must be done with these pleple who live from fraudulent practices.

I was put on hold by the person of Jeniffer for not reason. I paid them one thousand dollars ($1000.00) for this service, and I received five referrals not compatible at all.

Deborah of Princeton TX (05/15/08)
I am recently widowed, and got a call from Jason He said they had my name as being interested in their service. I don't know what I was looking at on the computer and I could have curiously got into a website for dating. I told him I might have been curious but wasn't interested. As so many before me, he kept on just come and see what we have to offer and if you don't like it we will part friends

My appointment was at 8P.M. and again they played on the emotional factor, if you don't do this now you may never get out again. I turned down several offers but Lonnie kept on offering new benefits and I would never' have this opportunity again. 'Don't tell anyone how much You paid, we are making you a great offer. From the prices others have listed I certainly didn't get a great offer. As soon as I walked out I knew it was something I didn't trust. It was 10:30 P.m. I faxed a cancelation the next day to the number given me by Crystal who said address it to the manager, who was suppose to be Jennifer.

In less than 24 hours I cancelled the contract as allowed on the contract. The initiation fee was suppose to be $299.95, plus the other charge for services. I have proof of my fax plus I called to make sure Jennifer got the fax. She did. The next day Jennifer called and acted like nothing had happened. She had matches. I told her she needed to review the cancellation notice and told her I didn't want their service. Jennifer turned me over to Genell who was like talking to nobody. I ask to speak to the owner and they wouldn't give me his name. I have again and again requested the return of my money and let them know I have not received nor do I want anything they have to offer.

I was coerced into a service that has brought me devasting financial difficulty. I have had severe headaches and nervous stomach, since finding out the type of people I am dealing with. I really just want to throw up that anyone could be so calloused and take advantage of people in vunerable states of mind. They knew just what buttons to push. You will be alone for the rest of your life

Ari of Upper Darby PA (05/14/08)
Discovered them because they had a fake singles personal ad on craigslist in Philadelphia. They sent me to a link to a site which is a different site than theirs. Then I got a call back from them. I made a bogus description to get a response so I could complain about the fake profile on craigslist. They had no way of contacting them otherwise. They convinced me to come in for a free interview. They would not tell me membership fees on the phone. I sat through an interview.

At the end, after I made it clear what I was able to afford, approx 30/mo. Their fees were 4000 or so. I was asked to talk to the boss on the phone. He said to me how is my future only worth 30/month as if giving him money every month or 4000 dollars has any direct relationship to my future assuming that he can even help find that special someone. He said how can I not afford to even be able to support a wife and children by myself. (maybe I am not planning on having kids) That did not occur to him. Very presumptive. When I said, well, what about my partner contribiting some income or more than me he was appauled. I also mentioned how women have often been stay at home moms so what would be wrong if there was a stay at home dad. He asked me and I quote, Are you hetero .

I mentioned about the divorce rate and the reasons and how partnerships, marriages, should be based on love. He seemed more interested in making whatever statements however sexist and byast to try to get his money than seem interested in finding true love and happiness for his clients. I completed the call by stating that he was a sexist, egotistical and monical person. Oh, I had mentioned during my visit about Great Expectations. The staff avoided mentioning any association with them. It turns out, they are one in the same.

Never joined.

Becky of Omaha NE (05/08/08)
I signed an agreement with The Right One and give them a down payment of $1,500.00. After talking with several people (including past employees of The Right One), they informed me of unethical practices while they were employed at the right one. I was at the office the day I signed for 5 hours. She kept me there until 11:00 p.m.!

I changed my mind the next day. I called them and sent a certified letter to the corporate office and the location I signed the contract with. They informed me that the down payment isn't refundable. One one form, the $1,500.00 is a down payment on another form, it's listed as an Initiation Fee. On the Membership Agreement Form, the $1,500.00 is listed as an Initiation Fee and the Membership fee is $5,945.00. On another form, the direct debit form, the $1,500.00 is listed as a down payment and the total I owe is $4995.00. The two don't even match!

I have been searching the internet and found some states have a Three Day Law that includes Dating Service contracts. I don't know if Nebraska has this law, but what are my rights? I understand and don't mind paying a processing fee, but shouldn't I get my down payment back?

I have just lost $1,500.00! HELP!

Stephen of Drexel Hill PA (05/01/08)
I was absolutley shocked to read the amount of complaints on this website yesterday about the Right One dating service. I am beside myself with this place and the people that work for it. Every complaint was down to the T accurate on what they have done to me. The run around, no return calls, no matches, nothing but BS. I've written letters that just have been totally disregarded and the same for my phone calls and I have documented each and every time I called.

I knew they were a fraud when I walked out of the BLDG but by then it was too late. I'm out over $4000 and in 5 months haven't been on one date. I am so furious with this place that I can't even see straight. How can they get away with this? You pay all this money and they give you ABSOLUTLEY nothing in return. One of the complaints explained that there contract was bulllet proof? How can that be if they don't even give you someone to talk to.

I am beyond the point of even talking to someone there because I'm about to pay them a visit. I am so angry and if someone says the wrong thing I'm going to blow a gasket! These people need to be stopped and I not only WANT my money back but more than DESERVE it back. These complaints are from every office they have in the country which solidifies they are a SCAM!

Diana of South Park PA (05/01/08)
I was called by this company last November 2007 by a woman first. She explained about their dating service and how they find suitable people after being screened. Asked me why don't I come into the office and talk with them and what they are all about. Big mistake Very much the high pressure from this man Rob Vargas. I was new back to the area and did not have much time to go out the bar scene and thought this might be great. I was told that they would try and match me up with people that have the same interests and pretty much compatable. Of course for a fee of $4700. For this price I would be getting a letter of introduction every other month for 12 months.

I received and introduction a few weeks after I joined, met up with the fellow but he was nothing like I had instructed them. Sent repsonse back to the company that continue looking I was not interested in him. I had not heard from them for over 6 weeks and called. Everytime I call I get the same thing or a differant excuse each time. First I am told that they have no one at moment fitting what I am looking for. Next time it is the distance between the other person and myself. I told them to extend the distance.

This has been going on for 6 months and I have not heard from them at all. To many excuses that are not valad and from what the man Rob Vargas had told me in the begining it has been all lies up to this point. I was stupid to even consider this service but like anyone else it seemed good at the time. I asked the last time for a refund but was told we don't geve refunds. The whole thing is a hudge scam just to get money from people and what they do with it I don't know. How can a company like this still exist and take money from people like myself. I want my money back.

I am out of $4700. plus any interest I might have made. I don't like throwing away money like this. I paid for a service and received NOTHING. All I did was throw away money which I could really use now. I want my money back.

Bill of Webster MA (04/30/08)
$3000, No introduction, 1 1/2 years. Similar story as the rest. Is the a way to group together and get some money back.... Class Action Law Suit

Sherrie of Aberdeen SD (04/29/08)
I signed up with Thr Right One dating service in May of 2002. The game was on. Extremely high pressure to get my signature on the deal. Being a working Single parent of two teenagers I was impressed by their offer of credit & criminal background check of all applicants.After FOUR AND A HALF HOURS i finally relent to a deal. Well after all was said & done I signed the contract for $1500 & a check for $1200 (my entire savings)& $50.00 per month with a min of 25 introductions to my specifics.

I specified males,not married & unattached, aged 35-45,no more than two kids, no ex or current convicts, no tatoos, must be finacially & emotional secure, good Christians, have their own transport & live with in 20 miles from DFW metro area. #1-was a no show,Excuse,they must have given him wrong address to meet me, will waive that one & give me another. #2 a registered sex offender for Pediophilia (sp)Excuse: well he did his debt to society (no kidding) #3 Man just got custody of his 6 kids from his ex druggy wife & needed a nanny with fringe benefits. #4 Cross dresser, shown up in a DRESS!#5 65 years old & on SSI diabilty & looking for a woman that can take care of me (no joke) #6 going through divorce & do I 'swing'(didn't even know what that meant at the time) #7 no show #8-worked three jobs & spends every possible free moment with his 5 year old from his fourth wife #9 22 years old, need I say more?

When I called within the required time of 24 hours to tell them how my date went usually was within an hour, I would tell them EXACTLY what was going on. Then for six weeks although they withdrew the membership fee from my bank acount (that was $50 per week mind you not per month), there were no available candidate, & I was being too picky & to be patient. When I started calling EVERYDAY, they finally told me they cancelled my contract, they did referr me to at least ten (I counted 9 with two no shows) they said I violated the contract & cancelled my membership. ok we are done? NO! I had to change my bank account because they with drew ANOTHER 120 (not 50) from my checking account the following month. When I complained I was told they didn't show it & the membership was cancelled. When I faxed over proof they were going to reimburse me. never happened.

Well I applied for a house loan the other day (this is four years later) & they turned me over to collection in 2002 for $3000 & no one will call me back & they say I have to pay it or be garnished. No I didn't move from DFW area until Sept of 2004. No one contacted me no one called nothing. What a pain! I was already out of pocket $1620 &no they are on my credit report & I can't get a house loan until they are taken care of. & the collection agengy is not listed anywhere to get results.

Denise of Lakeside CA (04/28/08)
I contracted with this company on 6/28/07, paying an exhorbitant $1495.00 on my credit card. I was attracted to them due to the fact that they advertise they do extensive background, credit, and criminal checks on all applicants, and they personally match applicants according to their likes/dislikes, and personal profiles by their experienced matchmakers, and being a single mom, that sounded much safer than computer-dating sites. Ha!! Scam - more like!

I was pressured with their hard-sell tactics into signing a contract after I had told the person that I could not commit to an agreement due to my finances and wanted to think about it. At the time I was recovering from an achilles tendons rupture, and only working part-time, in fact I came into their office in a walker-boot! The sales-personshowed me a pricing plan in the thousands of dollars, which about made me faint, then she left the room at least 3 times and each time came back in, with an entirely different pricing plan and promises to her sales pitch.

She told me that the company would send 1-2 matches per month, but not more. She also told me that if I chose to terminate the contract at anytime, that I would be reimbursed for ANY unused matches. My contract was for 10 matches. 3 days after the company took my money they sent a piece of paper with a guy's brief description and a phone number.

In consideration that this person was an AVID cyclist and at the time I could not ride a bike nor be that active, I could not in my right mind consider him a match. He told me that he had joined and paid on the exact same day as myself, so much for their personalized matchmaking services and extensive background checks!!! I was told that I would get personalized service, that my rep would call with all matches prior to sending out info, this was never the case. They have NOT contacted me with any matches since the 1st one on 7/3/07, when the 1st piece of paper came via mail!!

Since that time I have received 2 identical form letters stating that they haven't forgotten about me, these were not even signed by a person. I have been scammed for $1495.00 by them, they have not fulfilled their contract, and even reading the contract, it was NOT what the salesperson told me. I am filing this complaint with you because they should not be allowed to take anyone els's money with their scam of a business, I want my money back, and I do not want anyone else to be scammed for their savings or pay their ridiculous fees for NO services.

Teresa of Lehi UT (04/23/08)
The right One used high pressure tactict to get me to sign contract meeting was for 1 hr turned to 4 hrs with personell coming in and out of room to get me a good deal. Was not represented properly 3 gentlement were told I worked for DMV I work in the health care field. possible security violations 2 gentlemen were moving here from out of state and did not have a local residence or phone number here,and by thier conversation was under the impression they were looking for a place to stay! Was told several individual were excited to meet me that lived out of my area upon contacting them they were not interested in meetin half way or at all.

Mental stress , took time off work to meet gentlemen only to be left at home alone feeling sorry for myself. loss of apprxamitly 900 dollars. Although these people have terminated my contract it was only due to my notes I took on each individual actual things theay said and comments made by staff at the right one.

Thomas of Billerica MA (04/01/08)
I went on two out of the six that were part of the contract.  After the first date, I called to complain that the woman they referred was too old and was not een close as far as common interests.  They told me it would take time to fine tune the prospective referrals.  The second referral was in my age group but we had no common interests.  We talked over dinner and she told me that The Right One had been pulling the same type of 'throw a dart at the board' references for her also.  I called and complained again and they told me I was being too picky.  I then stopped payments to them and now they have an attorney hounding me for the balance.

I am getting letters and phone calls from their attorneys stating there is nothing I can do and the contract is ironclad and claiming I would lose in court because the contract is bullet proof.

Elisabeth of Jenkintown PA (03/28/08)
Ah love, one will try almost anything to find it, be introduced to it and even pay money for it. I have fallen victim to the 'will provide you with dates of suitable matches for money.' Yet, many dates later, no love. So my gripe? They said they would introduce me to six men for $1,120.00 plus $311.67 and $24.95 every month for six months. I agreed and a deal was struck. Oh yes, they did forget to mention (how conveniently) that it was six REFERRALS. So I joined in June, 2007 and I just had my fifth date. I called them to ask where my sixth referral was and they informed me that my membership had expired. Then they reminded me that they had referred me six men and they have no way of knowing whether I had those dates or not. When I informed them I had indeed only five dates, and that 3 or 4 of the men didn't call me. I was told basically 'oh well... not my problem.' I should have known in hindsight that when a company deceives its prospective clients at the onset..advertising by the side of the road that says jenkintownsingles.org when it is in fact a match making service, not a website.. that it has deceitful practices. So I'm out the money and very frustrated by the coercive and manipulative sales practices of this company as well as the financial promise and no delivery. Like others, I am a well educated, not picky person looking for love. So consumers beware!

Chris of Byron IL (03/24/08)
Let me add my name to the long list of people cheated by The Right One. It has now been almost two years since I paid the rediculous price to be introduced to someone who met a precise set of criteria. I was not real fussy but wanted to meet someone who a)lived in my area b)was in my age group c)was available d)was of good charachter. I also wanted to meet someonewithin a reasonable amount of time.

The first introduction was a nice young woman who met me and immediately said that she was sorry but I did not fall in the age group she had specified. She appologized and said that she was pretty fed up as I was her last chance on her contract and none had fit her initial request. When i spoke with Angie at the right one she told me that the woman must have just not been attracted to me and used that as an excuse. I called the woman back and she told me that she had definately specified someone in a younger age group than myself.

The second introduction lived in the next State over. It was a good hour and a half drive to her home and both of us had specified a 25 mile radius. The next referral told me she was dating someone already when I called.

6 months later I received a letter asking me why I had not responded to an individual. I let them know I had never received the introduction letter but was still eager to meet someone.

Since then I have received another letter (a year later now) telling me that as I had not responded to them they were cancelling my membership. I had been on the phone just a month before with one of their reps telling them I wanted a refund due to non performance. Lately, I see a new crop of signs posted in the parkways around Rockford enticing people to jone what I am sure is the same thing.

Someone needs to stop these people. they prey on a basic human need and make promises they never keep or, I believe, have any intention of keeping. They claim to use a scientific approach to helping people find those who would be interested in them. In truth, I believe they just look for other suckers they can pair up with you!

I'm not a shallow person and did not even have a limited criteria as to physical looks although I wanted someone who was intelligent and clean.

I am out 3800 dollars plus interest as I signed up for their finance plan. Fortunately, I have only spent money on two dates with women who simply were not interested in anyone like myslef. The biggest loss is the emotional loss from being led to believe I would meet people with similar intersts. what a shame that I would put my money and my hopes in an organization that provides such false hopes. Can anyone spell class action lawsuit. If for no other reason they just need to be stopped

Carolyn of San Diego CA (03/15/08)
I saw signs in my neighborhood that said: Single? PointLomaDating.org and this led me to believe that a LOCAL dating service was looking for interested singles. I emailed and found out it was sort of a net that they cast all over the county, to get people to join their larger umbrella organization--The Right One.  I reluctantly made an appointment and spent about 3 hours filling out forms and being screened. They promised that they only deal with educated, professional people.

I am a fairly attractive, very educated (3 advanced degrees/ credentials) woman who is an elder in my church. I love to travel and have a good time. So after this THOROUGH screening...the first referral was a man with a HS education who inherited his father's construction truck/water truck business. He called me drunk, from his car, in front of a bar, telling me his life story for almost 2 hours, and also telling me he had a breathalyzer in his glove box so that he'd make sure it was okay to drive.

I won't bore you with the details of the next four men.  I had such a huge case of Buyer's Remorse that I wrote a letter to TRO, demanding 1/2 of my money back. They wrote me a form letter about 10 days later and told me that they still wanted to work with me and were unable to refund ANY money.

Loss of $2,000 b/c I SIGNED a contract. I am very disappointed, disgusted, and unhappy. Thank you.

Sharon of Franklin WI (03/11/08)
I joined January 14, 2008. Wisconsin residents are allowed 72 hours to cancel, in writing. I delivered my written notice to her office on 1/17/08, timely. I have still not seen my money. I am going to sit outside her office every day until I receive my refund. Believe me! She acknowledged the cancellation, and seemed shocked that I hadn't gotten it yet. It's been 2 months, contract says I'll get my refund within 21 days! If you're considering joining, think again and re-read these posts. Good luck to you!

Christopher of Allentown PA (03/08/08)
I was invited for an interview to participate in their program. They called me many times over a number of weeks and were highly manipulative. I finally went to one of their appointments and was treated horribly and without any respect whatsoever. All they wanted was money and IMMEDIATE DECISION. When I didn't agree I was verbally attacked and insulted.

I was not harmed financially because I did not accept the program. It did cost me time and inconvenience. However, as a licensed psychologist, I worry about others who many be very vulnerable and damaged by such harassing, manipulative and insulting behavior.

Stephanie of Jamaica Plain MA (03/04/08)
They use very high pressure sales tactics and prey on your emotions to get you to join...TODAY. It cost $3000 for a basic membership, with a promise to find me a mate. After a long conversation with an agent (after 7 pitiful and insulting matches) about my dissatisfaction, I haven't heard back from them since. A CRIMINAL company-- these folks should NOT be in business still! It's outrageous that they've gotten away with it for this long.

$3,000 is about 10% of my yearly income, and after a year I'm still paying off the debt. It was the biggest scam I'm sure I have ever been a victim of, and it's infuriating that I have no recourse!

Stephanie of Jamaica Plain, MA (03/04/08)
They use very high pressure sales tactics and prey on your emotions to get you to join.  $3K, for a basic membership, with a promise to find me a mate. After seven pitiful and insulting matches I had a long conversation with an agent about my dissatisfaction.  I haven't heard back from them since.  It's infuriating that I have no recourse!

Heidi of Worcester MA (03/01/08)
I have been a member of this company since 2004. I paid $2K with the promise of finding Mr. Right in 20 matches or less. Well, I've been sent over 30 matches. Most of them I refused to meet just based on the initial phone call with them. They use your emotions against you and lie straight to your face to get your money. Once they have the cash in hand, you mean nothing to them. The matches they send you are a joke. They claim they do background checks (financially and criminally) of all their potential members. The last match I was sent was not only my ex-boyfriend's brother, he also has a criminal record several pages long. I've also been told recently that they are in such need of male members, they don't always charge them to join. As sad as it is, meeting people in a bar is much cheaper and you'll probably have better odds.

I lost $2,000. After consulting the BBB, I was told there was nothing I could do because I had signed all kinds of documents releasing them of any fault or requirement of refund if unhappy.

John of Lewisville TX (02/22/08)
I told Jeannie that I was looking for a beautiful, very nice, teacher or nurse, that was slender and 5'7, 5'8 or 5'9. I complained after the first two contacts were 5'4 and 5'5 and neither were slender. She called with two more contacts, and I called both. One was not Caucasion, which I specifically requested, and the other I met after work. She was a nice person but definitely not slender.

The Right One caught me at a time in my life when I was very lonely, and they painted this pretty picture telling me they had thousands of beautiful women, that were searching for the right person but didn't have time to find them. I was very specific about the person I was looking for, and Jeannie was taking notes as I talked to her. I believe this is a scam of the highest degree preying on people's emotions, at a very vulnerable time in their lives.

Kellie of Dallas TX (02/19/08)
I used to work at The Right One. In fact, I just quit. I worked there for a month and no one in their right mind could ever want to work for Ted Law again. Once I realized what exactly was going on in this company, I could not, in good heart, be a part of ripping so many people off. I worked there. I was on the inside. DO NOT BUY A MEMBERSHIP TO THIS PLACE! You won't get what you want. They don't care about customers. They get money for getting you in on the same day they called. They're required to ask you three times to come in on that day, no matter what kinda plans you already have. They're robots, scripted. They don't listen, and they don't care. Same Day bonuses are all they care about. And getting you to buy high memberships despite the fact their service STINKS! Trust me, I worked there, I quit, I refuse to be apart of it. Don't do it!

Julie of Browns Mills NJ (02/13/08)
The Wrong ONE! Be warned everyone. I too was pulled in by the road-side signs that stated Brownsmillssingles.com. Thinking this would be a site to browse local singles in my area, instead of casting a wider net, like with Yahoo or Myspace. I filled out the forms online and against my better judgment, uploaded a picture of myself. Then, I get a screen saying that I would be screened and called for an interview. At this point, my radar was up but I figured that it wouldn't hurt to listen. Well, the following day I received a missed call in the afternoon on the phone number I left on the online application. (Luckily it is a pre-paid cell phone with no tracking capabilities!) Then that evening I received another call, but this one was not 'restricted'. I answered and a polite woman named Evelyn introduced herself and proceeded to tell me about the company and that after we talked she would be able to see if I was the type of person that would qualify for their service.

After about 30 minutes on the phone with her, I was really bored and tired. I agreed to make an appointment for the next evening that she knew conflicted with an event I already had planned, but she aggressively wanted me to miss it so I could get ready to meet the Man of My Dreams! (Yeah Right!). Anyway, after getting off the phone I decided to look up the company name, mainly because it surprised me that it was not affiliated with the website and 'The Right One' is not listed anywhere on the online application AT ALL. Luckily I stumbled across this page and I also inquired in the BBB for their rating, while satisfactory in some states, they had several complaints at each location that mirrored what I read from the Consumer Affairs reports.

At this point I've decided definitely not to go to the appointment and not to call them back. I expected a phone call from Evelyn but I wasn't intimidated or worried about telling her that I wasn't interested. At 8:30pm I get a phone call from Evelyn. After letting her know that I saw the postings online and the BBB, she compared her company to WalMart and tried to infer that every large corporation will have a few complaints against them. Ha, how dare she try to compare what they do to WalMart! I explained to her as politely as I could that I appreciate what she was attempting to do but I was not interested and to have a good evening. Well, that was not enough for Evelyn. They must teach courses on how to try to manipulate people at this business.

Two minutes later she calls again. What, are you serious? She's actually calling me back, how absurd! I answer and she's like, 'Hey it's me', as if we're old friends. I said, who? and she re-introduces herself as Evelyn. And now she tries to hit me with the psychological warfare and asks, 'woman to woman, you're around the same age as me, I was wondering, what are you afraid of?' I was like, are you serious? I'm not sure if she heard me but at this point I giggled because her attempt was obvious and weak. I told her that I wasn't afraid of anything and that she should be professional and treat this as a business transaction and understand that I was not interested in purchasing their product. She tried to continue to talk to me, I told her that she was not going to change my mind no matter what she said and we hung up.

Here's the clincher though. Another two minutes later some guy calls me talking really fast from the same number. I asked him who he was and he said he was from the accounting department. The first thing he said to me was 'What address do I send the bill to?' Of course I almost fell out of my chair at this point. Now I'm angry and insulted that they actually think resulting to 'scare tactics' would really make me change my mind. He continued and said that while the appointment/consultation was at no cost or obligation to me, that they still had to pay their counselors and that because I wanted to treat it as a 'business transaction' then they were going to bill me for their counselors' time. I told him flat out that if they called me again I would be contacting the police and my lawyer and would bring them up on harrassment charges. He said that becuase I signed up for the service that it was not harrassment. I stated well, if it is a service then put me on the 'Do Not Call List' and never call me again. He continued to run his mouth and get nasty, as I was hagning up on him I heard him say somehitng along the lines of 'don't sign up for things on the internet that you don't plan on sticking to, blah blah blah'.

After that fiasco I can only imagine how much more intense it is when you are actually in their clutches in their offices being subjected to their lines. I feel sorry for those who have fallen for their schemes and lost money. I'm just grateful for sites like this and others on the web that allow for consumers to help protect and warn each other. I'm not sure why this company is still operating, hopefully one day something will be done against.

Emotional distress and harassment, near financial hardship.

Dennis of Woodbury Hieghts NJ (02/08/08)
I saw a sign on the side of a roadway which I believe was placed there illegaly in the first place since it was public property. It advertised to singles; and had a WEB address called woodburysingles.org. I went online to see if I may be interested. The first page asked me for my name, phone number and a couple other personal questions. I filled it in to see if there were any people on there I may be interested in meeting. When I clicked next, it started asking more personal questions. No members showed up like they do on yahoo personals, or match.com. I didn't want to give the rest of the personal info they asked for so I closed out of the WEB page.

The next day I recieved a phone call from a woman and she said they recieved my info and I qualified to become a member of their service. She wanted to know if I could be availabe to meet someone for a date the next day. I said no, I don't do any blind dates. She said that was ok because they didn't set us up on blind dates and that they screened all their members with backround checks. She wanted to know if I would like to come in for an appointment to see what they had to offer, so I set up an appointment. She would not give me a membership price over the phone. When I went to the appointment I filled out some paper work about myself. Some personality questions and such. They took my ID and credit card for ID purposes. The first guy left the room with my ID and came back and said I was qualified to join their dating service and showed me two options. One was for almost $5000.00 for them to match me with up to 16 matches. Another was for slightly less and only match you with up to 12 referrals. I also said to him I would not do blind dating and I was told it wouldn't be blind dates that they have pictures of the other people. I still refused because the price was to high.

He proceeded to try and talk me into it by telling me I was able to afford it. I said I didn't want to at the moment that I would prefer to check out other venues first. He wouldn't take no for an answer. He picked my ID and credit card back up and said he would be right back. A few minutes later an entirely different guy came into the room with my ID and Credit card trying to offer me a different deal. I was very hesitant and didn't want to do it. He left the room with my ID and CC. He came back with another offer. 6 referrals for $1000.00 plus the $26.00 per month membership fee. I was hesitant but I really wanted see if I could meet my soul mate. I wanted to leave and think it over but they said they couldn't do that because they had to start writing things about me for my profile and they may forget much they had learned about me if they didn't do it right away. I said I really didn't have the money and couldn't do it. They just would not take no for an answer.

I finally let them run $200.00 on my credit card torwards the backround check and gave them post dated payments for the remainder to be paid 3 weeks later. The guy left the room with my ID and CC and came back with a woman. He ran the $200.00 and he ran the card on paper documents or notes for the post dated amount. I signed them. Then the woman had the contract for me to sign. Apparently she was the one who was going to be matching me with who she thought was best. I signed the contract then found I would not be seeing any photos of the other people. I found I would not even have to agree with the choices they made. They would count. They could hook me up with anyone they choose. I get to see no photos or anything.

I left nervous and sickened that I may have just blown almost $1,500.00 on these people. I was really disgusted. I called her the very next day to confirm again whether I would be able to see photos of my matches and was told no. I said fine and hung up. I then went and reported my credit card and bank card lost -- the cards which they used for post dated payment so they could not get the money. The day after that I called them and told them I wanted my membership canceled, and that I was not going to pay, and that the payments would not clear. I told them I had unexpected financial problems. They told me they would turn it into collections and that passing bad checks of a certain amount is a felony. They were trying to intimidate me. In my mind I shouldn't have been there in the first place because they placed their advertisement signs (signs made by snopes) in public areas of roadway. Secondly, they deceived me by leading me to believe I would see photos of the other members. Then at the end they told me I wouldn't. 3rd, I felt coerced because I told them I couldn't really afford it and that I wanted to check some things out about them and other dating services. They did everything they could to keep me there, including holding on to my ID so I wouldn't leave. They told me there was no other services like theirs. They were the only one. Well, I can see why. No one else is as deceptive as they are. I just found this consumer affairs websight and I am not one bit surprised by what I read on here. Fortunately, they don't have my money yet so I don't have to fight to try and get it back. But I will have to fight to keep them from getting it or my credit being ruined or whatever other legal matters can arise from this. I need legal advice.

Rosemary of College Station TX (01/05/08)
I am hoping this site will allow me to add this additional info. They still have $2000.00 of my money and NEVER call or offer services of any kind. I'd settle with them and forget this, BUT they say they do not care what I say about them and never call again. We who are dissatisfied with The Right One's lack of contract fulfillment can also complain at www.ftc.gov. Thanks to Customer Affairs site.

In previous submission I listed ftc.com. It is ftc.gov. Thanks.

Suzan of Boothwyn PA (01/04/08)
I signed a contract with this company for 18 dating referrals. I paid $3295 and $24.95 a month in monthly membership feeds. The contract sales pitch was so intense I could not tell if I was coming or going. I received four referrals. One never returned my call. One lived two hours away, and two only spoke to me on the phone once (no date). Then I received a letter saying they could not match me at all in that month's dating cycle. Therefore, in four-five months I had no dates. Nevertheless, they did keep taking $24.95 a month out of my credit card, and, of course, they had my $3295. When I tried to get out of the contract, they were rude. I filed a Better Business Bureau Complaint, but they were unable to do anything because of the way the contract was written. I negotiated with Mr. Henderson and he offered a $745 refund. This means they keep $2550 for doing nothing.

I have suffered depression from this. They threatened to ruin my credit, if I did not keep paying the $24.95 a month. I cannot sleep at night; I am so worried about what they will do to my credit rating. I am out $3295. Can anything be done?

Catherine of Atlanta GA (01/03/08)
I was emailed about this Agency from a co-worker. I filled out the online form and was called a few day later. I made an appointment for that Saturday 12/16/06. I went in and spoke with Angela. She gave me a excellent sales pitch. Told me I was pretty and in the age group of what they needed. So, I signed an agreement for 18 referrals for $1500. I paid $200 down and paying $150 per month. She and Laurie told me I would be so busy and they had so many great guys for me. My first referrals didn't come until 3 weeks later. He was too old for me. I'm 24 years and my match age group was 27 to 34 years old. The next match came 2 weeks later, A guy they put was a Commerical Transporter, which I found out meant he was a truck driver who didn't even live in Atlanta but in Detroit and just stops through here. Next match was a UPS Driver who thought it was okay to ask me if he could tie me up and do other inappropriate things to me. CRAZY! After that I decided to call and cancel. I was told that after I received the first match, I couldn't cancel. So, I cancelled my debit card they had on me and now I'm getting emails about the $800 I owe. The accounts manager tells me that they are sending me to collections. So, I got to just pay them but I wasn't happy with their referrals. I had 5 dates that were just awful candidates. I can meet crazy guys on my own.

Christina of Sandy UT (01/03/08)
My appointment with them was on September 5, 2007 at 4:00 p.m. I was there for two hours. They ran my credit card at 5:37 p.m. that evening. I called at 11:00 a.m. the next morning from home and on my cell phone at 12:40 p.m. to cancel this service, as I felt I was pressured into it. As soon as I called to cancel, they sent me a letter with two different mens' names for possible dates. The letter was dated the same day that I had called and cancelled. The agreement states that the required background check would take 4 - 6 weeks. How did they run a background check on me overnight? I have attached a copy of my cell phone bill with the company's phone number in which I called with the date and time. The receipt also states that I have 24 hours in which I can cancel the contract before it is final. The agreement also states that at any time during the background check process that if I want to cancel, that I am entitled for the fee paid to be credited back in the amount of $1,500. The background check could not have started at this time. This company has had many complaints and I am requesting that they credit this charge back to my credit card as they have not stood by their agreement. 

Since they have charged my credit card, my bank, WellsFargo, has been charging me overlimit fees in excess.

Cindy of Kansas City MO (12/30/07)
I don't recall filling out a singles online form, but I did get daily calls promising an opportunity with this dating service. I spoke on the phone and was immediatly set up with a social worker at the KS office. I reluctantly went to the office, and I spent over three hours there. It was a very hard sell and at the end I found out the price, and declined. I was told that they would make an exception because they needed women in their profiles. I still declined and continued to get pressured. I finally just wrote a check for the $3200 and left.

I was immediately called back to the office stating that I had forgotten my paperwork. I stated that I would come back another time just to get them off of the phone. I was told that I had no choice but to come back that day. I returned and picked up paperwork that I hastily signed just so they would leave me alone. I went home and researched the company. This was on a Saturday. Sunday morning, I emailed them stating that I was cancelling any agreement with them, was stopping payment on the check, and would not answer any phone calls from that point forward. On Monday, and a few times a day for over a week I received rude phone calls about them turning me over to collections. A week after that, I received a letter from a collection agency stating they are going to sue me for non-payment of guaranted services. In KS, I legally have 3 days to cancel a contract. I did so within 24 hours over a weekend, so there should not have been any expense to the company. This is a fight that has taught me a grave lesson, and I am reporting to every forum I can find.

Now I am fighting with a collection agency to not have my credit damaged. Any help would be greatly appreciated.

Victor of Austin TX (12/09/07)
I went to a "The Right One" interview and consultation. He tried to pitch me on a $2100 membership. I told him there was no way I could fork over that much money for a dating service. He offered me a payment plan of $100 a month. I said I'd think about it, then call back later. That night I Googled their company name and found about 7 pages of consumer complaints all saying the same thing. A salesman talked them into forking over a large chunk of money and getting NO results at all.

I called Jeremy the next day, told him about this and politely requested they shred my paperwork and not contact me again. He made a snarling sound with me on the phone and said, "Whatever, good luck with what you're doing now that apparently isn't getting you any women, anyway." I sent an email to their corporate office and called their sales line explaining how rude and unprofessional this guy was. I really hope he gets fired and someone takes a class action lawsuit against The Right One.

Michael of Swansea MA (11/23/07)
I met with a representative from The Right One, a dating service that provides referrals, on Friday August 4, 2006 at 3:30 pm, a scheduled appointment. It was a hard sell and I eventually agreed to a reduced rate of $1000 for 10 referrals at 5pm. While The Right One represenative didn't say why they were willing to give me 10 referrals for $1000, it was obvious that as a male, The Right One had too many females in their system and needed to balance the membership.

After thinking it over, I decided to call The Right One on Wednesday, August 9, 2006, to cancel my membership. However, I was unable to get through. On Thursday, August 10, 2006, I was able to speak with Ann Marie A. and she stated that I had three (3) business days to cancel my membership. I stated that I called on Wednesday, August 9, 2006, which was the 3rd business day since the paperwork was processed on Monday August 7, 2006, but never got through. And since I in good faith want to cancel and have not received any referrals or goods and services from their membership, I would expect my money back. Ms A. although rude and arrogant, stated that RI Laws (where I signed up with the membership) was vague on this 3-day law and felt it best to leave it up to The Right One's Corporate office. She advised me to write a letter and explain my circumstances.

I have written two letters and have never heard back from The Right One. As a result, I have never received my $1000 back even though I HAVE NEVER RECEIVED ANY REFERRALS from The Right One.

My credit card was charged $1000 and since I have NOT ever received any referals (ie., goods and services) from the Right One, I advised my credit card that I have this $1000 charge in dispute. The Credit card company continues to add interest and the charge is now approximately $2800. They call me to harrass me.

Rosemary of College Station TX (11/23/07)
Pretty much the same as the other complaints I just read online. They owe me $2000. I had 3 contacts--none of them fit me except that they needed someone to support them.. They had a job but that was all. NO insurance. Right One told me that there were 17,000 people in my area BUT they insisted that I drive to Houston and Austin or Waco to meet guys. Said the guys did not want to drive this far.

This is a fraud. $2000 for which you can not get anything, no return calls, nothing you paid for --like sticking their hand in your pocket and taking what they could get. There need to be a class action suit here.

Andrew of Bloomington, IL (07/18/07)
My experience is not a situation of poor referrals, but totally non-existent service when I requested my membership cancellation.

OK, so I made the mistake of signing up in the first place, but I saw the 3-day cancellation option when I was being pressured into the membership so I literally paid to get out of the office.  I planned to just cancel.

The next day I went back to the TRO office, saw the same woman, and asked which address was the right address to send my cancellation request to since there were two listed.  I wrote a letter explaining that I wished to exercise my right (per the sales contract) to cancel my membership, sent 2 copies of this letter w/photocopies of my sales contract & installment contract to both addresses by certified mail. They arrived in 2 business days and I was notified by the USPS by e-mail since I had paid for the option.  That was a month ago.

Perhaps this sight will allow me to come back later & update my progress or lack thereof.

Judy of Winfield, KS (07/12/07)
I have only been given a few referrals, which have led nowhere.

I have called TRO 3 times and each time a rep would tell me they would call me back.  I called again today to find out what my options were to end this situation. Because I signed a contract, I am limited to putting my name on hold and I will not receive any calls (no problem there as I did not receive any calls to begin with) or continuing to have referrals sent to me.

Hard lesson to learn.  The red flags were going up the whole time TRO reps were talking to me. 

Jessie of Spring Valley CA (06/22/07)
I was coerced into signing a contract with the Right One for their dating service. They breached their contract and are trying to get money from me. The total was for 2700.00 of which they only got 700.00. I have the original contract and a story in simalar lengths to your displayed complaints.

Kathleen of Lindenwold NJ (05/08/07)
Corced into signing a contract I did not want to enter into. The company held onto my personal I.D. and two credit cards. I attempted to leave without singing anything but after being a few miles away, I had to return because they still had my I.D. and credit cards. My personal cards were held until they charged $100.00 deposit to it.

This occurred on a Sunday afternoon. Within two (2) hours after signing, I called and notified them that I did not wish to do it and cancel the contract. They had sufficient time to stop any background checks the first thing on Monday morning. Instead, the company continued to run background check the following day which was completed on Tuesday.

They were already paid $100.00 which is suffient to run background check. They are still looking to get paid an additional $1,400.00. Fraud has been committed. They are threatening to ruin my credit and sue me.

A complaint has also been filed with the Better Business Bureau. I have found out that in a short period of time, this company has been reported to BBB for at least fourteen cases of fraud and corcement. It has been recommended by the BBB that I also file a complaint with Consumer Affiars.

Valarie of Huntingdon Valley PA (04/10/07)

I was solicited via the internet for a Christian dating service on Friday, April 6, 2007.

The fee schedule and contract actually came AFTER I had been made a member (when) filling out my expection & preference form & list. Janet explained that the monies would not be presented at least until the later part of the week, and that my background investigation would not start until the initial deposit had cleared the bank. All of which would be after the money was sent and transmitted through their Cherry Hill, New Jersey location. On Sunday, I immediately called both the King of Prussia and Cherry Hill locations and left v-mail message expressing my uneasiness and decision NOT to use their service. I called and spoke with Susan. I explained to Susan that I was calling to get a fax number to that location, so that I could send a letter of no interest to both that office (NJ) and PA. I get call from Adam in NJ who was welcoming me as a member.
My bank has agreed NOT to pay any charges that may come in through this dating service, however, I was instructed that they would put me in collection for not paying their $2,700+ administrative fees. Mind you, there have been NO background checks or any such work done. Please help!

Brenda of Pflugerville TX (03/31/07)
i went in on 11/18/06 and was coerced into giving them $1500 for a pkg of 10 quality referrals and two extra ones (if desired). i was asked what i would spend to find the love of my life? i am a single parent and $1500 was actually more than I could afford but I did/do want to find the right one. however, I have have had only one date as a result of this company. I called the main number and asked for a refund. They told me that they are working on getting me more referrals but was having trouble because I am 5'8 and most guys are shorter - give me a break!

Erin of Derby KS (01/31/07)
After nearly an hour of explaining the program they finally got around to the price and I told them I couldn't/wouldn't pay that. For two more hours they pressured and hassled me to sign up, taking advantage of my own fear or worries to make it difficult to turn them down. They acted nice about it, claiming they were willing to work with me to bring down the price, which they did...but I was still trying to say no. I couldn't get out of the office without signing a contract.

After I left, I was told that Kansas law said I have 3 days to change my mind about a contract. So I returned only 30 minutes after I left and told them I wanted my money back. They were pretty reluctant to do so, saying they'd have to get back to me in a few days (which would run out the 3 day time period). I told them I would call the police and started to do so and then they were quite quick about giving me back my money. But the fact that they pressured me and I had to resort to the police to get my refund should be reported!

I did get my money back, but it was a very emotionally traumatic experience, as after I told them no the first time, they pressured me even when I cried and said NO.

Georganne of Waxahachie TN (12/15/06)
My experience has been EERILY similar to the other ones mentioned here! I joined The Right One in June of this year. In our first meeting I answered the question as to the frequency I would like to have referrals, and I indicated that every couple of weeks would be good, and that any less often would be too seldom. I was assured that whatever I wanted was great, and that I could have one sent every day if I wanted. My instinct was sending up red flags which I ignored because I was trying to be open.

After I left this appointment, a staffer called to "offer" me an upgrade at a discount, and I then felt I had participated in one of those time-share sales pitches or encountered a used car salesman trying to sell an add-on. With the $3700 fee for 10 matches, I did expect a quality and class operation. Wrong! It also seems that they fit the cost to whatever they expect people can pay them, and adjust it accordingly. He demanded that I put down on the form how much I had in my accounts, which I STUPIDLY did.

Since I joined, I have had two phone calls with referrals. The first was NOT of my political persuasion at all, and did not fit the preferences that I had selected, and seemed a bit of a head case. The second was not of particular interest to me although he seemed nice. I called to request more frequent matches and have not heard back, and obviously two referrals in this time frame is definitely not what I was told or anticipated, and is quite ridiculous.

Carolyn of Livingston NJ (11/17/06)
The Right One has consistently failed to conduct business in a professional and responsible manner and by the high standards implied by; the cost of membership, declared during the interview and as advertised on the webpage. Additionally, I was misinformed and misled, and out right lied to during the interview process. During this process I was given a verbal guarantee that I would receive twenty referrals within one year and not over a period of time longer than a year. At the time of the interview I was also told that the Right One had currently available at least five or six referrals who where compatible to my profile and that I met their "criteria."

However, over the course of the year I have met two referrals. Another complaint involves the hefty cost of my membership. During the interview I was told that there is one rate for all memberships. I specifically asked if different options where available and was again told that it is a flat rate for all members; yet I learned that different types/levels of memberships do indeed exist. The Right One did not take ownership of the mismanagement of my membership. Additionally, they consistently conducted business in an unethical, non professional and questionable legal manner. I consider the Right One of Hackensack a danger to the public and a fraudulant company.

Loss a hefty amount of money. My membership was $8,900 (stupid and embarrasing) through arbitrationI was awarded $6,700. It took close to 2 yrs and constantly calling to receive my refund.

Joan of Boca Raton FL (10/26/06)
I joined The Right One in June, 2003 in the hope of meeting a compatible mate. I paid in full $2390.00 and was promised 9 appropriate referrals. One thing that I stressed was that the match had to be a family man and accept my young daughter. Four months went by without a date: After many phone calls and a letter requesting a full refund ,a date was finally found. We went out once to a lovely restaurant but he was not interested in pursuing a relationship. Two more dates followed and one grew into a relationship which ended in 10/05.

I took my membership off hold in November, 2005 and was told the the office I had signed up with had closed and my file had been sent to Together Dating in WestPalm Beach: Another year has gone by and not one date. After several phone calls to that company, I was told that they took my folder as a courtesy and was not obligated to help me. I was then referred to another branch of the Right One in Miami. We set up an appointment, in the beginning of October which I had to cancel. I have made 3 subsequent phone calls and have left messages to re-schedule with no response.

$2390.00 is a lot of money for a single mother to pay out but I was willing to take a chance: All I have dealt with is broken promises and frustration. As a professional woman, I was hoping they would helpme with my quest, but all I have received is more work and disappointment and nonviable companion.

Jeanne of Milton MA (10/06/06)
On August 24, 2005, I met with a counselor in Norwell, MA, to discuss the possiblity of joining The Right One (The Relationship Experts). Based on that consultation,the lengthy paperwork I completed, and the assurance of quality referrals, I paid $4K with the expectation that they would provide me with both quality service and quality dating prospects.

My membership package allowed for 16 referrals with the option of a 12-month freeze/hold. After completing my background check, I received my first referral in September 2005. Although this was not a match (his choice), I was satisfied with the quality of this individual. The second referral (October 2005) was less than what I had ever expected. I contacted the counselor and expressed my complete dissatisfaction and demanded that this individual not be considered as one of my twelve referrals. She agreed.

I received five other referrals... Two resulting in 2 additional dates, but the remainder were what I term as not even close to having similar interests. The last referral (2 nights ago) prompted me to immediately send and email to MS@therightone.com, demanding a refund, rather than another referral. The only thing I had in common with the last inidividual was the fact that we were both breathing!

I am an executive banking consultant, who expected to meet others of the same caliber or better. I believe that this dating service has misrepresented themselves as Relationship Experts. There is no cross-matching of clients, but merely names of members being drawn out of a hat. According to the Director, I had no right to express my dissatisfaction; however, I believe I have $4K worth of rights.

Kathy of Acton MA (08/24/06)
I joined the Right One and paid close to $3000 for 8 introduction plus one free one. I met with Celine in the Woburn, MA office where we reviewed my criteria, most specifically about not matching me with someone who lives with THEIR PARENTS, income level and what type of employment/career/business I would want a man to have that was matched with me. My first introduction lived with his parents! He also told me he had no plans to move out and his mother enjoyed having him there so she could take care of him and feel useful.

I called my counselor Paula and reviewed my criteria again and she told me that since I was being so specific it would take a while to match me with someone. I told her that was fine. my next few matches were OK, but they weren't interested in me. The next few also didn't meet my criteria-I had told them I wanted a professional-since I had a title listed as my job-I expected the same from a match of mine. Working in the technical field did not indicate a professional level of employment, and my next few matches were not consistent with my matched criteria. When I called Paula to complain (again!) about my matches, she argued with me for every one. I had sent an email also regarding my complaints, and she told me she was quite surprised at my email, and to not hang her up by her baby toes for one mistake.

She called me last week and told me she had two matches, but I couldn't talk to her then. she called me back later, and I called her back several days ago and have heard nothing. I had said in the email that considering I had paid $3000 for only 8 introductions, that just two mistakes were unacceptable to me, since it works out to $400 for each of her little errors. I still haven't heard back from her, and no one has responded to my request for a new counselor

Janice of East Bridgewater MA (08/01/06)
I sent a letter to the Right One on July 7,2006 stating that due to unforeseen financial difficulty I could not afford their service (they had already taken $500 from my credit card). Since I had just joined 6/24/06 and had not received any referrals, I stated that I should receive a refund and no other payments be taken from my credit card. The women in the membership department informed me they had sent out a referral and I was lying, and that my financial problems were not her problem and I signed a contract.

I have not received any referrals to this day but a gentleman called and told me The Right One had contacted him, and that even though I did not receive anything on him to call me anyway. I explained the situation to him and have not spoken to him since. I have had to close my credit card account in order for The Right One to be unable to take any more money out, (they put me over the limit with the $500.).

I lost the use of my credit card which I needed for emergencies, I am just making the mortgage at the expence of my utilities, I am doing sometimes 69 hours a week at work to survive and I am totally stressed by all of this. I am afflicted with IBS and guess what has flared up again!

Shari of Kansas City MO (05/01/06)
On Nov 20,2005 I agreed to visit their office and find out about their dating service after filling out a form online. I spent over two hours sitting there filling out a very detailed questionnaire form. I inquired as to an affiliate in Rochester, NY where I would probably be moving in six months, They said there was indeed one in Rochester, NY and they would get me the address. That never happened. As it turned out there is none in Rochester, NY. I signed a contract stating that they would match me up with twenty people that met my profile for $3395.00 and that when I moved the contract would transfer there. I was told that people read the profiles and match up people that they feel would be compatible to you based on what you have told them. They also insured that every member was screened and a full background check would be done on them. They sent me a guy that totally did not fit the description that Jennifer told me over the phone.

The reason I joined this service was to have someone get through the qualities that I was not looking for given I work crazy hours. Obviously the service has not provided that. They have just taken my money to do nothing and on top of it I am now wasting my time doing what the service should have done in the first place. Not only do I feel monetariliy taken advantage of I feel emotionally drained from the experience. It is hard enough meeting people on your own but to have to tell someone you are not interested that could have been avoided in the first place. I feel taken advantage of as all I wanted is my money back when they could not keep their word. I have spent alot of hours, days calling then only to get told they are working on it.

Audrey of Austell GA (04/21/06)
I attended a high pressure sales pitch after receiving a letter from The Right One. I was told during the initial meeting that there were dozens of available men in my area with no single women to match them with. They just HAD to have me join the program. My original quoted price was $4000 for 12 matches; when I balked it was lowered to $1000. The matches I have been sent were much like the others' experiences. They did not meet even the most basic of my standards.

On the flip side, I did not meet the men's standard, either. It is clear that people are randomly selected to be introduced and no personal time is taken. I have asked for a refund after each bad match to no avail. They only state, "We won't count that introduction," and give me another one. I would not recommend this service. By signing a contract with The Right One, I effectively threw $1000 out the window.

There has been no physical damage but the emotional damage is substantial. To think you are being introduced to someone who is going to fit your personality, only to go on a terrible date, is torture. Plus, you have spent so much money to meet this person, you really want to try and find something to like about them. It is very draining when you are rejected by a match when you knew it was not a fit in the first place. This company needs to be shut down. They are hurting people's chances of really meeting the person that can make them happy.

E. of Gloucester MA (04/12/06)
I signed up with The Right One in June, 2005, after a bad breakup. I paid for 24 introductions (nearly $5000), based on what I now believe to be fraudulent and misleading information provided by the rather high-pressure sales rep--I asked her point-blank if there were the same number of men as women in my age group, and she said, definitively, YES. And also said she already had a number of men in mind for me.

The first referral was a disaster--the guy called me, sounded like he was drunk, and kept insisting that we meet immediately. I called my rep the next day and reported the call, and she told me that he was a good guy, they'd gotten good feedback on him, so I should meet him. When I did, he told me about having sex in the women's bathroom at a local restaurant. I left immediately, and then couldn't find my keys--the guy came outside where I was searching for my keys, and told me he had my keys. I told him to give them to me and then he said he didn't have them. I went back inside to look around where we were sitting and in the ladies' room, and when I came out of the ladies' room, my keys were sitting on the edge of the bar. Very scary.

Called my rep, complained, and told her I didn't want to see guys like him. She sent me a new profile description (of what I was looking for), had me sign it and send it back. Now they're telling me that my requirements are too stringent, so they can't find anyone for me. And they also told me that they recorded a phone call that they made to me after I complained about their service in email. They never told me they were recording the conversation at the time, which is illegal. Now I'm trying to get my money back, even just 1/2 of it.

Since last June, I have met just 2 guys (the pervert and another guy who didn't fit the profile). I want my money back and want to be free of them forever. I am going to report the bit about the tape recording to the Attorney General's office, but I WANT MY MONEY BACK.

Jeannine of Pennington NJ (03/31/06)
This happened a couple of years ago and the only reason I am reporting it now is that I happened to see this website that had people complaining about the same company. Anyway, I got a brochure in the mail. I'm was sort of leary about dating services, but I thought that I'd check it out. I called and got an appointment. I must say the counselor was very nice--no pressure or anything. I made out a lengthy survey which left nothing to the imagination as to what type of person I was looking for.

I had a problem with the fee, so she talked to her boss so that it was more manageable. I think it was about $1000, which I put on a credit card. Well, the first match (with whom I went on one date) was not my type. I let the company know that on my feedback sheet. The next guy I was matched with was divorced with kids, which I specifically said I didn't want. The next five guys weren't much better-one worse than the other. Each time I would write on my feedback sheet that the guy did not suit me.

After the third one, I called The Right One and said that I didn't think that they were screening these guys. It just seemed they were just matching up with my age group and little else. She said they do screen them and I said ok. Botton line: I went out on one date with everyone, except one guy who made it to date three. He was nice, but still wasn't really what I was looking for. I called the company after all the dates and told them that I wasn't satisfied and that I should get refunded at least some of the money. The girl I spoke with got kind of snitty and said that they don't do refunds.

I was out $1000 and all I got was meeting guys I wouldn't even look at if I saw them on the street. The Right One is the Wrong One if you ask me!

Laci of Arlington TX (03/07/06)
Mid-November I signed a contract with The Right One. The next day I contacted them to cancel the contract. They offered to reduce my contracted rate $2,000.00 and increase the level of my membership. I contacted The Right One repeatedly by phone and by letter regarding the $2,000.00 they were supposed to credit my credit card. When the credit card sent them my disputed charge form, The Right One responded and sent the credit card company a copy of the Original contract instead of the revised contract showing the $2,000.00 reduction. I made a demand letter to The Right One and received no response. I once again disputed the charge with my credit card company and gave them a copy of the revised contract amount. I am still waiting for the $2,000.00 to be credited to my credit card.

The first time I sent the dispute, the credit card company gave me a temporary credit. However, when they received the Original contract from The Right One, they put the charge back onto my account. During the second phase of dispute those charges still remain on my account. I have spent countless hours trying to recoup the money that should have been given me in November 2005. There is a lot of anxiety, &depression.

Cindy of Wichita KS (02/02/06)
After checking out their web site I decided I did not want to partake in this expensive venture. I inadvertently clicked on the wrong button and my application was submitted. Within 10 days, or sooner, I received a call from their service. I spoke with a young man at the time. I told him what I had done and asked that I be removed from their call list. After quite a pressure speech I again asked to be removed from their call list. He finally said he would take care of it. Approximately 20 days later I received another call from their service from a young lady. I again asked to be removed from their call list and again received the pressure speech.

Finally she told me I would be removed. This was all within the last 8 months. Then on January 13, 2006 I received another call from a young lady. After I told her I did not want to ever receive another call from them and insisted I be removed from their call list she informed me she would pass the information along and hung up on me. The evening of January 31, 2006 I received another call from this company. I asked to speak with the manager that was there. After much arguing with the sales person I was finally given to a gentleman by the name of Matt. I again told him I did not want to ever be called by this company again and that if I was not taken off their call list I would report them.

He assured me I would be removed from their list, was not very pleasant but said I should not be called again. He was wrong. The next night, February 1, 2006, I received another call from this company. I asked the young man if there was a manager there by the name of Matt. He told me a Matt worked there but was not there at the time. The young man I talked to was extremely rude, refused to give me to the manager, who he called Brian. I told this young man I did not want to ever hear from them again but he was to have the manager call me back. Needless to say I never received a call back from the manager. If I knew how to contact the corporate office for this company I would also lodge a complaint there.

David of Lincoln RI (01/30/06)
Typical of the right one was the bullying sign-up tactic. If you purchase this today, it is $4,000 but if you wait and think about it it will be $6,000. Man, what a con! Unfortunatly I fell for it. This tactic should be illegal - plain and simple. I have met 6 women of 12 up to this point. All have been disapointing in a huge way as they do not match up to what I told them was important in a match. They were supposed to match me based on who I was based on their questionnaire, but it seems I get whoever they have in their bin at the time.

One of them was even actively bi-sexual (which according to them was to be screened out as it is an alternative lifestyle they do not endorse.) Obviously they care only about the sign up fee and not providing quality service. Customer Service: This is an oxymoron with this company. Whenever I have called to complain, I have been treated like I am offending them (the employee of the Right One.) I actually was told at the beginning of my conversation with one of these Emmy Award Winners that my complaint was insulting to them.

My complaint, by the way, was that I have been told on several occasions that the service would call me before I got a match. Instead, I got nothing. Asking them "what do I have to do to get you to do what you say you are going to do?" is hardly an insult. Their customer service, however, is insulting. The woman advised me that the call was a courtesy, however, if I wanted them to call I could sign up for another service for an additional fee. I despise their blatent bullying tactics.

Lastly, I have been a member for 3 years. I get six contacts in 3 years. That is hardly worth the money I paid. BEWARE! If you are a guy (like me) especially. You are wasting your time and money. Knowing what I know now, spending that money on hookers and booze would have been more justifiable. . . and productive.

Well, I'm out 4k. I have have a total of 8 dates (2 I went out with twice before they vacationed off the face of the Earth. I feel like I have been seriously taken advantage of. The Passive-Aggressive attacks by The Right One's employees has caused more anger and aggrivation than I want to experience in my lifetime. If I can sue, I will!!!

Kathy of Spicewood TX (11/21/05)
I joined The Right One dating service in 2004 after being told that they do personal matches, according to your profile and that they have thousands of people in my area to match me with. They have never matched me with someone that fits my profile. There were located locally when I first joined and now they no longer have an office in my area. They say that they still have lots of memebers to match me with, but they can't get around to finding one for me. Strange. I have paid for a service that I have never received. I don't think they have enough members to fill the needs or they just don't really have a service at all.

I have lost $2695 to this scam and would like for it to be refunded.

Jeanne of Glenside PA (5/11/04):
On October 11, 2003 I agreed to visit their office and find out about their dating service. I was going through a bitter divorce and it was our 23rd anniversary. After a lot of high pressure, I agreed to their deal. That night I broke my hip on the trolley tracks in Germantown and was hospitalized for the next 3 weeks.

When I called them asking for a refund, they told me they could only refund $1500 out of $4000 for their "matching services". I said I never received a match and nothing was done. They said I would be placed on hold and after I notified them, I could be "active again". I thought after surgery of 3 screws, I would be OK. Then I was notified they were going to computerize all matches. I told them I went there for personal touch and didn't want to be on computer dating service. No response. Still asked for refund again. No was the only response but refused to put in writing. Now I need a total hip replacement and lost my job and need those funds.

Danielle of Lyndhurst NJ (4/24/04):
I signed up for the service about six or seven months ago. I spent over two hours sitting there filling out a very detailed questionnaire form. I signed a contract stating that they would match me up with six people that met my profile for $1000.00. I was told that people read the profiles and match up people that they feel would be compatible to you based on what you have told them. They also insured that every member was screened and a full background check would be done on them.

Since I have signed up I have received close to 9 or 10 matches. Of the matches they had sent me 5 of them did not match the profile criteria. Examples, not college educated, too short, living at home with a parent, things that were not subjective and that would be obvious to the eye and in a profile if someone had read it. Those were sent by the service and obviously ignored. One was sent out on accident, which the company takes responsibility for. Three of the gentlemen I talked to once and they never called again. One was being sexually perverse with me when we spoke and another was being extremely persistent and calling my home and cell 8 times in an hour while I was out at an interview. When I told him that this would not work he start getting load and nasty with me and now he has personal information.

Net/Net I requested a full refund. I feel that proper screening did not take place on these individuals or whoever had taken the information at the initial interview was falsifying it. I started to take matters into my own hands and when I spoke with people who they sent me matches for I interviewed them on their experience of the agency. One gentleman was sent married women with children when he had specifically requested that he did not want that. Another was getting peo