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P of Greater Fort Worth TX (06/06/08)
I signed up for this online dating service on May 29, 2008 and within 48 hours I learned that 95 percent of the matches they were sending me were 60, 70, 80 and even 250 miles from my home. They were deceptive in their advertising and terms of service in relationship to the matches that would be near my area. I requested a FULL REFUND within 3 days; under the buyer's remorse trade guidelines of my state. They offered poor, unusually service, and have no provisions for customer service. They DENIED MY REFUND CLAIM.
Annmarie of Garland TX (02/09/08)
As with others, until you actual pay the $99 you don't have a chance to even try and see if there are matches. After I paid, I received in 1 months time exactly 1 match - that wasn't a match! I requested a pro-rated refund. They refused. I contacted the BBB in their home state - they still refused to refund a penny. I am now filing a formal complaint with the Attorney General's office in both my home state and their headquarters state.
They prey on emotionally vulnerable people - take their money, and then discard the consumer. Run the other way from this company.
Leah of Portland OR (11/18/07)
PerfectMatch.com implies and guarantees a successful experience for members seeking social introductions via the internet. They do not offer, however, an opportunity to evaluate their actual service until a potential customer becomes a member and pays her fee. I signed up for their service and paid the requested fee. Within a couple of hours of becoming a member, I realized that the site did not meet expectations because of the very small sample of potential introductions. Within 12 hours of signing on to the service, I notified PerfectMatch.com of my dissatisfaction with the service and requested a refund of the $99 membership fee. While they said they would happily cancel my membership, they refused to refund.
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