PerfectMatch.com

I was on PerfectMatch for three months. Not once did they have a match for me that was less than 50-75 miles away. Some were from other countries. When I called to complain, they gave me the runaround about it. When I signed up for the service, they billed me for 3 months. After that it is a subscription. I cancelled my service a few days before my 3-month term was up, but they billed me anyway stating I didn't cancel in time. Auto billing is a rip off. In the fine print, you cannot subscribe to their service unless you accept auto billing. No matter when you cancel, you will never cancel in time. I would never recommend them as a viable dating site.

After 6 weeks on the dating site, I had no live contacts, despite many emails sent by me. I sent an email describing my complaint and requested my money back. About 2 weeks later, I received a phone call. The company rep explained that they do not refund money and that I should just keep trying. I then emailed approx. 50 people asking if they could drop me an email just saying they actually existed. I received no return emails. This company is a scam. They do not provide any service. The company should be shut down!

They are a scam. My credit card was stolen to make a purchase here, geektogeek.com, and two other escort/dating services. Why would any person use a stolen card to make purchases only at these sites? It makes one wonder about the legitimacy of these businesses.

So frustrated, this site is a complete waste of money. They do not provide you with sufficient information. They continue to send me 'perfectmatches' without any photograph. I paid about $100 and totally wasted my money. There is no way to contact the company, and having been on other dating websites before, I have something to compare them to. Endorsed by Dr. Phil? Really? So disappointed. Don't do it; it is like throwing away your money. Also, every 'match' they send me is either out of my age range, location, ethical status (which I specified on their not so lengthy questionnaire). Just really fed up with them. The one 'match' they sent me that had a photo lives in Australia!!!!! Complete and utter scam.

Here is the PerfectMatch customer service number: 888-578-2988. I have explored a host of dating services, both online and personalized match making including match.com and eharmony.com - among others. With each of them, I received viable matches and went on many dates.

Quite to the contrary, with PerfectMatch.com I'm skeptical as to whether any living beings were on the other end of any of the profiles in spite of the fact that I live in a large southern California metropolitan area. Virtually all of the matches I've received have been individuals with no profile pic in spite of the fact that I've indicated 'no profile picture' as my reason for rejecting numerous matches.

I'm a senior web developer with a significant amount of experience in the social network arena so I'm quite familiar with dummy profiles. Furthermore, I was quite disturbed to discover that this company doesn't even publish a PerfectMatch mobile application for the Android OS (a clear indicator of a lack of success). I'm going to be pursuing this matter with my long time credit card company since I don't anticipate any success in dealing with the company directly. I'm guessing they're well versed at deflecting customer complaints. Best of luck!

I joined this dating site and none of the features work. Emails won't go through, I get no message alerts, and when you delete matches, they still stay in your active profile. This is a scam and a joke dating site. Dr. Pepper Schwartz should be ashamed to be affiliated with it. It cost me $49.99, and they won't refund my money, or do anything about the site not working properly.

This site is a complete scam. They send you a few matches and then you never hear any answer to your emails. It is a complete ripoff. Disappointment and a complete waste of money.

I have repeatedly requested to be taken off this company's e-mail mailing list via several emails sent to them. My request has yet as of this date (06/23/2010) to be honored. This has been ongoing for several months, at the very least. I especially feel violated that they have access to one of my private passwords, which I'm not sure how they obtained, & that they print it (without fail) every time right on their advertising e-mail that is sent to me. I have recently resorted to having to place a "block" on my computer to their company's name despite my repeatedly asking them to "take me off their mailing list", but I still continue to receive their ads about every other day at the least. (My computer protection notifies me that I received something that has come through that it is recognizing as "phishing").

Despite this, I cannot help wondering where else my "info" (& password) is/has been obtained through this company & with whom it is being shared with. I have never ever given any permission to this company to obtain & share my e-mail address, let alone my private password with anyone!

This is ongoing unnecessary personal high anxiety for me due to my repeated requests to be taken off their mailing list which is not being honored, but especially obtaining my private password and a compromise in my private information/confidentiality with this info in blatantly advertising that they have it in the first place. Since all of this with this company, I have received an e-mail from a man claiming to be a "Yemeni national" trying to solicit for monies to be sent to him (I have saved the e-mail as proof). Since I have never ever received anything like this in the past, I cannot help but wonder, again, with "whom" my personal inf. is being shared with & how widely the distribution? So, in addition to unnecessary high anxiety, please add possible harassment & "invasion of privacy" in my (humble) opinion.

I signed up for the free trial period and was asked for my account number. Stupid me. I should have not done it at that point, but they said that I would not be charged. I have been charged every month and no matter how many emails I send, they will not stop. Two days after signing up, I did not want it and it was free so I was not worried. Every time I get an email, I responded I did not want this and do not send. I tried to go on and close it down and it will not let me. It keeps taking money from my account through my check card.

There is no physical address or telephone number and they won't stop taking my money! They took money in December, January, February, March, April, and now May. $29.99 is a lot of money when you add it up and I am not using nor do I want to use this service. Funny, every time I send an email back saying stop, do no take money, do not continue service, I get more emails saying I have matches and I do not want them. This is out of control and I can't stop them. There's conveniently no way to get to them.

I signed up for perfectmatch.com after reading customers reviews on a site (I now think was fake) comparing it to other dating sites. I paid for service 3 weeks ago. The first day I received several matches. I received no communication or matches after that. I believe they use old profiles to attract new 'marks'. I just cancelled my subscription and there is no way to remove photos or my profile! Beware of this site! In my opinion, it is a fake! I have had much better success with other sites. Luckily, so far I'm only out one hundred dollars. I'm leery after reading these complaints that they will continue to bill me even though I've canceled.

I signed up for the service for 3 months. I got one match when I first paid, and he wrote once and that was it. I noticed it seemed there was no activity on the site. No one ever sent me an ice breaker or anything for a few weeks. So I said, "The heck with it. I'll send out 2 dozen ice breakers in my area and see if I get a response." Not one person out of 24 wrote back. So I complained that their profiles were of all old and inactive individuals, and they denied it. I asked for my money back, and they refused.

Of course that day, I got a match. This "match" had no photo and didn't respond. A few more weeks went by. I sent several more ice breakers; nothing. I complained again, and another "fake" match. I then tried repeatedly to make sure my account would close out at the end of term, and each time I went back to my account, it said I was active. I complained to customer service again and requested my profile be deleted. I hope it is deleted. I think the site has practically no active profiles.

I am a member of match.com. I decided to join perfectmatch also. After using the site for a couple of weeks, I concluded that it was substantially inferior to match.com. I signed up for 6 months. I have no illusion of a refund but wanted to make sure they do not automatically renew my membership after the six month period. They do this "for my convenience". They provide no telephone number. The only way to reach them is by email. I have emailed them three times w/ no answer! I will work w/ my credit card company regarding this issue but perfectmatch's practice of hiding w/ your money is reprehensible!

I gave Perfect Match a credit card in August 2009 and received matches as anticipated. This month, March 2010, I was billed on the same credit card for I assume continued service, which I did not authorize. I have written Perfect Match using their online form which is the only way to reach them. I am out $24.95.

I had a profile on "PerfectMatch.com" for 3 years but got very few messages. Suddenly, a few weeks ago, I got a message from this beautiful woman from Panama. I am very attracted to tall, bright women. She said she was 5' 7", had a bachelor's degree and was a math teacher. Super. I was leery for paying to answer, so I emailed two of my women friends with her picture and profile. They both said to "be very careful". Then the woman sent me a second request for contact, so I did join. As you all know, I had to sign a release which essentially says that "PerfectMatch" had no responsibility to deliver anything and that I could never expect a refund if they didn't deliver what a reasonable person expected for their money.

I signed up. The woman and I exchanged 2 or 3 contacts. In her last one, she said her English skills were not very good. I responded that I had looked up some nice software on the internet that would help her to learn English and for me to learn Spanish. Hey, I thought my offer to explore learning Spanish was pretty nice. I never heard from her again. After asking for me to respond to her, which meant spending $60 for 2 months twice and exchanging some brief notes, she just disappeared. All my notes were short, nice and respectful. I exchanged a note or two with a woman from China to be polite, but I couldn't see a relationship with someone half way around the world.

Other than that, I made no other contacts through "PerfectMatch". I asked for a full refund. Of course, they denied that request, but offered giving half my money back. I refused. They reminded me that when I signed up, I had agreed to expect nothing from them.

I just contacted Chase who is my credit card provider. They were quite helpful. They gave me a full credit and now, "PerfectMatch" has to dispute that credit. I must add that Chase asked if I had already tried to work with "PerfectMatch" and I answered "yes", so that is an excellent first step. Then I suggest that all of you try to work with your credit card company, since I predict that you probably will get no satisfaction from "PerfectMatch".

I have just discovered this forum for filing complaints, and have read the complaints about perfectmatch. I have had the same experiences as the rest, and I have also concluded that it is one big scam. They hook you by sending you e-mails that you have a match , then once you join, there is zilch, zero, nothing. They also hook you into committing to at least three months paid in advance, so you can't get a refund if you decide after a month that you don't want to continue. I have tried several of the dating sites, and they are by far the very worst! There should be an investigation into their tactics, and their lies.

I previously purchased a 4 month membership for $99 on August 8, 2009. After the 4 months elapsed on 12/8/09 I found a pending charge on my credit card for another month of membership for $29.95. I never authorized perfectmatch.com to bill my card for another month of membership. Today, on 12/8/09, I have cancelled my membership via the website and I do hope that perfectmatch will have the sense to reverse the charges, if not, I'm going to call my bank and have my bank reverse those charges because I never authorized it to begin with. As far as the 4 month membership goes, I never found a match, I think it's all a scam--they can keep the $99 but they should not be billing any additional charges without first asking for consumer authorization.

I have been on the site for over a month and not only has no one, not a soul, looked at my profile but every attempt I have made to reach a woman on the site has met with silence. I contacted the company to cancel and get my money back and this was the response:

"Thank you for contacting us as we are here to address any questions or

concerns.

Have you used our advanced member search capabilities yet?

once they have used their 'three free replies'.

refund as it is not supported by a refund policy.

Best regards,

MS@Perfectmatch.com"

That was the best they could come up with. So much for the guarantee.

I hope the company is being investigated because there is obviously a huge amount of money involved with the number of people taken in with the $99 fee. This company does not deliver and has no credible customer accountability. I am out $99 and my guess is nationwide this is a fraud in the millions of dollars.

People are wondering whether Perfectmatch.com is the one who listed this fake match to balloon # of their listed matches. Perfectmatch.com did not deliver this match to a subscriber even though the fake K.'s personality matches perfectly with his. He found the match by compatibility search. He got very excited and anticipated to communicate with the match and sent an email to her. Never received any reply. After finding out the match was a fake. He was devastated and very embarrassed.

I joined, only to find that the people from my area had not belonged for at least 2 years. I live in a very small town and the people that they send me I had worked with for up to 25years. It was too funny. When I objected they laughted. They are like Match.com no one is out there. It's a fraud, a scam. No possiblility of getting a date with anyone--they don't belong.

I believe this service is a fraud. They take an upfront payment, say they have millions of members and don't deliver anything. There is no way to hold them accountable, verify they have an active database or have any real ability to find matches. They refuse to refund based on a policy that again does not hold them accountable. I think if you investigated the amount of money they take in at $99 per person, you would find them a fraud.

The following letter was sent to PerfectMatch.com "contact us" and to their Corp Headquarters on May 19, 2009. Because I obviously meant business, my letter yielded a phone call and ultimately a full refund. I fear thousands are bilked of their subscription fees everyday:

I have captured all the records of my communication with PerfectMatch, including my request for a profile review and David's lame reply. I have captured all the web pages with all records of my attempts to make contact with your "subscribers" and the response from one "non-subscriber" who was taking advantage of a "free weekend". I have also captured of all the pages of my profile. In nearly 3 months of being a member, I have not one received a single communication initiated from one of your subscribers. I have sent 19 icebreakers, received 3 responses and was declined by 4. Twelve went unanswered. I requested my money back after 2 months of subscribing because I felt I got both no service when I asked for a profile review and I was having no luck with your site. You refused to refund my money.

Because I was concerned that my efforts were falling on deaf ears, both yours and your subscribers, between May 8 and May 9, I sent emails to 30 subscribers and after 10 days, I have received replies from 2: From "Brian" and from "justlookinagain", 28 have gone unanswered. I believe you display a huge percentage of unsubscribed profiles, people who are not allowed to reply unless they pay up. I am asking again for a full refund. I just want my money back. Please do not refer me to your contract. I am not interested in your refund policy. If I have not received a full refund within 10 days, I will be contacting "Jesse" to investigate. If you do not know who Jesse is, he is a consumer advocate with KING-5 News.

Sadly, it was not discovered until after subscribing to the website that Perfectmatch.com solicits subscribers by falsely advertising membership status, circulation and endorsements. Once subscribed, a member can contact the Help Desk of the website and again is mislead, informing whomever inquires that all subscribers are in fact current members.

Perfectmatch continues to misrepresent themselves by falsely advertising they have over 11 million subscribed members and are second to Match.com. Perfectmatch.com has its own built-in self-endorsed website, given the name of MarketRange that presents itself as an outside marketing firm, not affiliated with Perfectmatch.com. MarketRange of course endorses itself with stating several national news media publications, magazines, online forums, public relations web services, several men's & women's organizations, national radio talk shows and TV talk show hosts, naming celebrities such as Oprah and Dr. Phil endorse Perfectmatch.com. Researching each article and the dates given, there is no evidence that any of the endorsements exist and none of them ever endorsed Perfectmatch.com.

The website has an extraordinarily marginal inventory of members, counting the obsolete profiles and conjured profiles known as fillers and is incapable of matches within a community as promised. In our case, we are the second largest city in California and Perfectmatch.com was unable to come up with a matching zip code. When writing the city name, the closest match was 150 miles from our zip code and then the factor of having to sort thru who is actually a subscribing member was another ordeal.

The website features Dr. Pepper Schwartz, who gives advice to poor unsuspecting members, believing there is reasonable cause for her verbiage when in fact, book authors listed having PhD credentials and post graduate schools attended are verifiable. In our research, we were unable to verify any education beyond obtaining a GED that warrants the title of "Dr. Schwartz."

PLEASE HELP ME : I am a retired police officer (injured on duty and I have hearing deficiency, memory deficiency , post traumatic stress disorder and I used Perfect Match because it was supported by Dr Phil, Dr. Swartz, and Ophra. I have been insulted, ignored, abused, falsely accused of harassment, being a spam, and on top of that they are playing the victim and because I live far away they try to intimidate me by attempting to turn the situation around to make appear I am a criminal and I am not. please I have all what is needed to seriously face them in the most upfront and professional manner. they have the ace in their pocket because I am on a permanent disability pension and live in Canada.

Would you mind me to request your neighborly professional help to deal with this matter in a dignified respectful manner ? Please I complained about an error I wanted to deal with, one on my part and a big one on theirs, and to correct it as an urgent matter. I was not able to get any help. I was rejected without any reason and when I sought to correct the matter I was accused of being a spam, accused of harassment, and he cried wolf saying they were frightened of me, ( this is so ridiculous as I always maintained I wanted to be open to resolve in a professional ethical manner)

I was forefront and always writing them with respect and in a dignified manner. When I sent an olive leaf to resolve the problems at hand in a dignified manner he sent me an email perceiving to be the victim not the offender. As a president of a company he sure acts without just cause, maturity , professional conduct, nor any code of ethics. I told him if he would not take a gentleman approach and eat his humble pie as I did when I called for assistance then i would seek legal council which I will do now.

I signed up for above named dating site membership on October 27, 2008 paying membership fee of $99.99 to find my perfect match. In couple days I realized that I couldn't locate my profile while searching on perfectmatch.com. I wrote to perfectmatch.com team: how will my potential perfect match will find me and contact me if he cannot see me on the site.

Therefore, on October 29, 2008 I complained to perfectmatch.com team, requested to cancel my membership and requested a full refund which I think I was entitled. Because they did not deliver promised service. Kathy Roth of perfectmatch.com team canceled my membership; however, refused to refund my money back. She also wrote that since I paid until February 24, 2009 I should enjoy remainder of my subscription.

Now it is been 4 days since I signed up. I did not receive any mails, any ice-breakers, any new perfect matched, nothing. Seams like since they canceled my membership, my profile is inactive. Therefore, nobody can contact me. Pretty much I paid $99.99 for nothing.

Above all the perfectmatch.com's search engine doesn't work properly. I enter my zip code to locate single males around my area; yet, most of the guys are from the miles away/

Any company should have refund policy if consumer is not satisfied with their service.

First of all I did not receive any service. I got emotionally disturbed. I was looking for my perfect match. Instead I got ripped off and humiliated.

I want my membership fee back. And apology from perfectmatch.com for waisting my time.

Apparently the company's database is full of inactive members and as a result I received 2 matches the day I joined, and no more matches during my 3 month membership. I contacted the company because all of a sudden a few days AFTER my membership expired they sent several INACTIVE matches. Apparently their guarantee states they will deliver a certain number of matches so they deliver matches of individuals that are no longer members in order to avoid providing refunds.

Filed a complaint with the BBB and PerfectMatch even went back and forth refuting their own prior responses. It was annoying for me and I was out $60, but it must have been pretty humiliating for the company to be so badly in need of $$$ and members that they would continue to deliver inactive/closed matches in order to not fulfill on their guarantee. What the happened to this company? How did they fall from grace so quickly?

$60 membership fee.

I signed up for this online dating service on May 29, 2008 and within 48 hours I learned that 95 percent of the matches they were sending me were 60, 70, 80 and even 250 miles from my home. They were deceptive in their advertising and terms of service in relationship to the matches that would be near my area. I requested a FULL REFUND within 3 days; under the buyer's remorse trade guidelines of my state. They offered poor, unusually service, and have no provisions for customer service. They DENIED MY REFUND CLAIM.

They prey on emotionally vulnerable people - take their money, and then discard the consumer. Run the other way from this company.

PerfectMatch.com implies and guarantees a successful experience for members seeking social introductions via the internet. They do not offer, however, an opportunity to evaluate their actual service until a potential customer becomes a member and pays her fee. I signed up for their service and paid the requested fee. Within a couple of hours of becoming a member, I realized that the site did not meet expectations because of the very small sample of potential introductions. Within 12 hours of signing on to the service, I notified PerfectMatch.com of my dissatisfaction with the service and requested a refund of the $99 membership fee. While they said they would happily cancel my membership, they refused to refund.