Complain about a product or service

Matchmaker

Noel of Laguna Beach CA (05/06/08)
My partner and I use a unique email address to communicate with one other party, and no-one other than this person uses that email address. That unique email address has been registered as a free entry with Matchmaker.com, we have called Matchmaker.com asking for the IP address of the computer used to register our email address but they say it is confidential information.

I have since looked at the matchmaker site and can see that anyone can register any email address with no verfification ..... how can we stop this hapening or at least prove the computer that was used to register on the site.

The party concerned is the father of our daughter who has limited visitation. We have now received over 200 unsolicited emails on our email now all of which started straight after the Matchmaker registration.

Charlie of Maineville OH (03/07/07)

I believe I paid about $200-300 dollars via credit card. The waiting began, until I was finally contacted with about 4 matches in about 3 month's time. This seemed reasonable to me. However, as the matches continued coming through the mail, there were several occasions where I would call the phone number provided, but would not get a response. I always followed up by calling the Matchmaker office, where they agreed to not count the non responsive matches against my contract. I made it clear in my initial interview that I wanted to avoid that situation with Matchmaker. After nearly a year, I did not receive the number of matches discussed when I first signed with Matchmaker. I called and left a message on the member's line to complain about the number of non-responsive matches I had received. My last message never got a response...and in fact, the matches stopped coming completely.

Clif Conklin of Marshall MI (02/05/06)
I went to the matchmaker international to find out more about their dating service. Although I was reluctant I decided to give it a try. The saleperson, Crissi, was very helpful and seemed to be willing to work with me to find compatible matches. She assured me that there were many compatible matches for a man like me. She furthermore told me that if I later decided to stop using the service that I could either 1-put it on hold and resume it at a later time, or 2-Sell the remaining matches to another member or a new incoming member. In any event she assured me that this is a painless process aimed at customer satisfaction.

After 12 matches it became apparent that none of the women I was 'matched" with were anything close to what I was looking for. Each time I complained on the return form in a "nice" manner. I  did not want to ruin the situation for them but wanted the service to know that it was not working for me. Three of the matches did not show for the date, 2 others kept me waiting for over 45 minutes, and at least 1 showed up  sick with a cold and told me that she only came out because she needed some dinner and was too sick to prepare it for herself. Needless to say that none were  even close to what was promised.

One lady told me that you  won't get a serious match until you have gone on at least 20 matches. When I asked for my money back I thought that Crissi would honor her offer and help me recoup most of the money I had spent. $25OO. When they refused and told me that I forfeited the balance of the matches and that they would not reimburse me any money. I decided to take them to small claims court. The Judge said that since I had nothing in writing that  he could not enforce any refund. I figure I am out approx. $2000 to a bogus dating service. Lesson to all who are reading this. Don't take the salesperson at her word, regardless of how pretty and sincere she seems to be.

Donna of Silver Spring MD (7/23/01):
I joined the site http://www.dc.matchmaker.com in March 2001 to meet men to date and to meet female friends. I paid $59.95 for a six monthy membership which was to end 9/1/01 with options to renew at $9.99 a month. I recently had problems with my email not working on the site, and sent dozens of emails to Shelia, the DC "matchmaker" customer service/support, and she ignored them all.

I then called the California office and asked them what was wrong, and they said that my email was restricted due to "spamming". I said this was incorrect and they said that they could not fix my account and that I had to speak with Shelia. I told them that Shelia was ignoring all of my emails about this, and then the California person sent an email to her telling her to respond to me. She then responded to one email only and simply said that my email was restricted for "mass mailing" (different than what they first told me). Again this was incorrect and I tried to talk with her and she again ignored my emails, and when she finally responded days later it was to say my account was closed due to a violation of the policies.

I simply did not violate any of their terms/policies. I sent maybe twenty or so emails a day, one or two to guys and the rest to new women who joined to make friends and share information about any men they or I dated, so as to avoid any bad guys on the site. I never bothered anyone, never sent "mass" mailings or spam. As far as I understood the terms when I joined, emails to make friends and the such were allowed, as why I paid for a membership to do so. They did not tell me they had any limit to how many emails I could send (20 is too much?), and never told me I could not make friends. I have tried over and over again to get to some resolution on this and this company basically took my money and is not fulling the services that I bought for invalid and corrupted reasons on their part.

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