Matchmaker

I am a very satisfied, current client of Jack A at the Overland Park, KS office. I think what everyone needs to realize is that Jack is only here to help. He can't make someone fall for you, nor can he make you fall for someone. If you understand the contract, there are no surprises. There are things expected of you as well. Nobody can meet you a couple times and know exactly who you are looking for.

Are all the complainers here following the rules put forward in the contract? Don't just wait for your "match" to call you, take the initiative and call them. If it doesn't work, it doesn't work. You move on to the next.

I have gone out with 3 of the 6 matches Jack sent me. The 1st two, we just simply didn't click. Is that Matchmaker's fault? No. The 4th person I went out with was someone I never would have picked for myself, but I was assured that he was a super kind, successful, funny man. We dated for 3 months and I kept in close contact with Jack throughout, as I agreed to when I signed the contract. I just broke up with this guy, but I'm not bitter or upset. In fact, I am so glad I was setup with someone so different from me! I learned a lot about myself and dating in general.

The reason I signed on with Matchmaker was to try something new. Obviously, what I was doing didn't work. Open your minds and your hearts. You can't expect for the love of your life to just fall into your lap.

Matchmaker International is not God. They can't just make it happen. Be patient and take the opportunity to get to know yourself and your matchmaker. I know Jack is out for my best interest and has been nothing but kind and helpful and supportive. I ask for his advice, I take his advice and in the end, it helps me to become a better person and that is who I want to be when I do find my Prince Charming.

I found them online. I signed up online for what I thought was a free service. Someone called me and made an appointment for a personal interview. I went through what they said they could do. I was very impressed. I was told the price was $10,700. I thought and said that that seemed awfully steep and didn't they have some else less expensive? She said no and that everyone pays the same. I signed up figuring that at least, if people had to pay that high a price that at least you would get quality people.

I also told them no smokers please and at least 5'8". The very first person I met was a smoker and maybe at one time in his life he might have been 5'8". Another gentleman could never be reached. I went back to their office several times to ask them to send me more than one connection a month. They said they would but never came through. Also, they tell you not to discuss what you had to pay for the service. Now, I understand why. I never asked anyone what they paid. It was offered in conversation.

One man paid by the month, which was never offered to me. I need to pay right up front and didn't I have a credit card I could use? At any rate, that man paid either $100 or $150 a month and could stop anytime he wanted to. The other man said he paid $3000 for the same thing I paid almost $11,000 for (did she see me coming or what?) I asked the people at MatchMaker about the difference, which was never offered to me even when I asked for something less expensive. They said that the one man bought someone else's which was never offered or mentioned to me. I called the owner in Florida and got a voice mail, left a message. She never called back. The office that I was working through did call and was not happy that I had tried to reach the owner. They said I could. They would try to sell my membership but only for a short length of time.

The last time I went into their office, they were rude and not willing to do anything. I really feel I was taken advantage of. Yes, I am a grown woman but I also believe in people when they tell me something, which was a big mistake in this case. I could have found a better quality of people on my own. That's why I went there as I figured if everyone paid that price, as they told me they did, I would find someone decent. I really felt I was cheated by their slick ways and pretending to be nice and care about you. I realized everyone needs to make a living but it shouldn't be by deceiving others.

Can you help get my money back and get the word out to others about their deceitful ways? If you need more evidence, I know someone who signed up there and had a similar outcome and would be glad to help with any investigation if necessary. Thank you for anything you are able to do.

My name is Amanda R. I have managed membership services for our location for about 5 years and this is my 10th year with the company. I worked directly with both Carol and Johanna. I only think it is fair that we address these complaints.

Carol: When Carol enrolled things did not go well at first. She did not get her mail and was leery of the process which is common for people first joining. Putting yourself out there is difficult, let alone trusting strangers with something so personal. After a month or two, the matching process improved for Carol. She has not been head over heels for any match but has met 2 very high quality guys whose company she enjoyed. She is currently on hold not for a member but still works with our company. Life is not perfect and neither are we but we continue to service her membership. I would like to think we are on much more solid ground than we were at the time of her complaint.

Johanna: First off she left out that she bought 2 memberships for the above mentioned price, one for her sister. Her written agreement was not for 2 matches a month. She took us to small claims court and lost. The Judge found there was no fraud or violation of agreement on our end. Her slanderous comments are very difficult to even comprehend. She has been treated with nothing but respect and wants to blame us for a lack of communication from one of the two matches she received in a 30 day time period. The second match was not an obligation; it was merely a perk of the service. If we have extra matches for people we send them. She became hostile when a 3rd match was refused to her. The fact is she has only used the actual membership for 20 days. Her credit card company and the Johnson County Courts all found in our favor for the simple reason we did exactly what we said we would do.

We guarantee that we will provide matches. If we cannot, we provide a refund. We do not guarantee that each person will respond positively to every introduction, just that all introductions are of currently active members who fit basic guidelines set by each individual member. This we have done for Johanna and any statement to the contrary is a bold faced lie.

I personally think she is a good, kind-hearted woman that has a hard time trusting people. We remain willing to work with her but it requires a desire on her part.

Out of 1000's of clients I suppose 2 complaints are not bad. But I did want a chance to address some facts. We are good people trying to help other people. I wish we could create the perfect partner out of thin air for everyone but it does not work that way. Very few people like their first match but people do marry their 3rd, 7th, 19th match all the time. It just takes time and patience.Thank you for the opportunity to reply to these complaints. If there is any more information need feel free to contact us any time.

I was told that I would be introduced to quality single men. If I wasn't pleased with Matchmaker International services, I would receive a full refund. (This was said before I signed the contract.) I was also told that I would be introduced to more than one person a month. All this was said before I signed a $1800.00 contract with Jack **, owner of the business.

I waited for three weeks and had to call to find why I hadn't been contacted yet. I was given a song and dance stating that they were about ready to get around to me when I called. So much for more than 1 match a month. Then out of the blue, this person called me who was a total mommy's boy at 51 years of age and who said he likes to stomp on little yuppy dogs. (I mentioned I have two 4-lb puppies.) What kind of quality person is that!

I called Jack ** and told him I was very displeased with his service and wanted a full refund. And he babbled about me signing a Kansas contract with him, and he was not going to return my money, but he would set me up with another match. Several days later, he sent a picture of a person by mail, and I didn't receive a phone call from him.

Again, I called Matchmaker International and told them I was very displeased with the quality of people they were sending me. Jack ** response to me was that "He was put off by me and that he can't control contact or chemistry." He also informed me that he couldn't cookie cut a man for me. It seems to me a phone call on Jack's part to the person he wants to introduce to me to make sure he was available would be the least Jack ** could do for $1800.00 instead of dropping a photo on copy paper with a very short profile of this person in the mail to me.

I was told that if you don't hear from this person within 10 days, I was to call Matchmaker International back for another phantom introduction. This could go on until the contract runs out. All the while Jack ** has your money, and all I have is a lot of lies and nonsense from this business.

I am filing a claim in small claims court and hoping the judge will agree that this is a scam and award me my initial $1800.00 and small claim filing fees, not to mention having to burn vacation days to get what is rightfully my money that I was swindled out of by Jack **. If I do win this case, my next step is to try to collect what is rightfully my money from the vulture who scammed me out of it under the false hopes of meeting a quality gentleman.

I went to matchmaker international in late 2006 to be proffestionally matched knowing that I was going to be moving to Austin Texas the following year. I spoke with Kimberly that who informed me that it would be ok to sign up because I could transfer to a consultant operating in Austin Texas. After spending 2,500 for 13 proffesional matches I then went to Austin Texas where they're were no MatchMaker International branches available. I contacted a manager and they stated that they're may have been a branch in Austin that is actually closed now. After researching this I understood that there was a never a branch in Austin and that this company is predicated on lies that cost me and others thousands of dollars.

I have confirmed that this company is creating fake profiles, with pictures and information stolen from other dating sites, in order to get other hopefuls to pay them to get access to email messages from the phantoms. There are currently several recognizable fake profiles there from the D.C. area alone.

The scam is simple: you sign up and create a profile for free. They wait a day or two, then send a fake email message from one of their false profiles that fits your desires. When you try to view the message, you find that it will cost you $35 to do so.

In my case, I instantly recognized the picture attached to the message, contacted the woman through other means, and confirmed that she didn't even know that a profile for her had been set up on matchmaker. This is not an instance of some one else committing fraud against matchmaker, this is obviously the company themselves.

I have been exploited for this company's profit. Instead of being matched with men that were suitable for me, I have been used as an introductory match for men that have just signed up.

I asked to be matched with men in a certain age group, instead I have been matched with men much older than me. I asked to be matched with men within 50 miles of me, this didn't happen either. They have no intention of finding a good match for me. Their only priority is making money.

They have a forced arbitration clause in their contract which states that you must use BBB. A company that they pay a membership fee to. Can you say conflict of interest?!?!

they took money from my bank account without notifying me. they used false advertising to trick me into thinking i was buying "Subscription Plan: 1 month for $34.95 USD " ...and then when the month was up they just took another 34.95 again without notifying me. they dont have a phone number listed.

I went to inquire about Match Maker Int. and spoke to the owner. I was in the office well over 2 hours. I asked repeatedly how much it would cost to join. He evaded my question several times.When he finally pulled out the price sheet, I said I would never pay that kind of money for something like this and he asked me to negotiate with him. He said I could very easily afford his prices and there were people who made less than me who have signed up with him. He showed me pictures of very successful men and told me I would never be able to meet men like them on my own.These men are supposedly on the list for my matches at some point in this process. Also, he told me not to come back if I didn't sign the contract that night. He was very high pressure and kept putting papers in front of me to initial even before he showed me the price of signing up.

The first match was supposedly mailed to me and I never received it. I called and they said they would put it in the mail again. I never received it the 2nd time. I called them again and told them I not only hadn't received it again but I had not heard from anyone getting me as a match.

I immediately asked for a refund thinking something was just not right but instead I got alot of excuses and said they were putting another match in the mail that day. The contract states that a refund can be asked for before the first match. Since I never received the first match nor heard from the 1st match I assumed that I would get a refund minus $400 for the credit report they ran on me. When I got the 2nd match the man who called me felt like he had been pressured into signing a contract as well and was taking steps to get his money back.

When I told them about our meeting and we both felt like this was a scam the office manager told me she didn't like someone bashing them and wanted to match me up with someone else who has had a good experience with them. I have yet to hear from him and it has been a month since she said she sent him the match on me. I am seeing alot of other complaints on line about this company with similar problems. Is there anything that can be done or any class action suits against these people?

$1,500 on my credit card for the membership.

I entered into a contract with Matchmaker International under the agreement I was to have dates with women within 30 miles from my residence and the women were to have no children. The first date lived 54 miles from me and she was screaming at her kids while I was talking to her. I see this as a Breach of Contract.

Cost was $1495.00.I would like this amount returned to me prior to contacting an attorney. I feel this company thrives on people in their weak moments.

I picked 3-4 and signed up for his service.

I am an active duty soldier and feel used, humiliated, and objectified.

My partner and I use a unique email address to communicate with one other party, and no-one other than this person uses that email address. That unique email address has been registered as a free entry with Matchmaker.com, we have called Matchmaker.com asking for the IP address of the computer used to register our email address but they say it is confidential information.

I have since looked at the matchmaker site and can see that anyone can register any email address with no verfification ..... how can we stop this hapening or at least prove the computer that was used to register on the site.

The party concerned is the father of our daughter who has limited visitation. We have now received over 200 unsolicited emails on our email now all of which started straight after the Matchmaker registration.

I believe I paid about $200-300 dollars via credit card. The waiting began, until I was finally contacted with about 4 matches in about 3 month's time. This seemed reasonable to me. However, as the matches continued coming through the mail, there were several occasions where I would call the phone number provided, but would not get a response. I always followed up by calling the Matchmaker office, where they agreed to not count the non responsive matches against my contract. I made it clear in my initial interview that I wanted to avoid that situation with Matchmaker. After nearly a year, I did not receive the number of matches discussed when I first signed with Matchmaker. I called and left a message on the member's line to complain about the number of non-responsive matches I had received. My last message never got a response...and in fact, the matches stopped coming completely.

I went to the matchmaker international to find out more about their dating service. Although I was reluctant I decided to give it a try. The saleperson, Crissi, was very helpful and seemed to be willing to work with me to find compatible matches. She assured me that there were many compatible matches for a man like me. She furthermore told me that if I later decided to stop using the service that I could either 1-put it on hold and resume it at a later time, or 2-Sell the remaining matches to another member or a new incoming member. In any event she assured me that this is a painless process aimed at customer satisfaction.

After 12 matches it became apparent that none of the women I was 'matched" with were anything close to what I was looking for. Each time I complained on the return form in a "nice" manner. I did not want to ruin the situation for them but wanted the service to know that it was not working for me. Three of the matches did not show for the date, 2 others kept me waiting for over 45 minutes, and at least 1 showed up sick with a cold and told me that she only came out because she needed some dinner and was too sick to prepare it for herself. Needless to say that none were even close to what was promised.

One lady told me that you won't get a serious match until you have gone on at least 20 matches. When I asked for my money back I thought that Crissi would honor her offer and help me recoup most of the money I had spent. $25OO. When they refused and told me that I forfeited the balance of the matches and that they would not reimburse me any money. I decided to take them to small claims court. The Judge said that since I had nothing in writing that he could not enforce any refund. I figure I am out approx. $2000 to a bogus dating service. Lesson to all who are reading this. Don't take the salesperson at her word, regardless of how pretty and sincere she seems to be.