Complain about a product or service

Match.com

Marilyn of Mount Vernon OH (09/06/08)
When I took out a 3 month subscription the box I clicked said it would be $19.99 per month...then they billed my debit card the full amount of #59.97. I am on a limited income of only $630.00 per month and so the only plan I could afford was the per month. Now they say that you can cancel within 3 business days of joining but you have to mail your request to Dallas Tx and have it there on the 3 rd day. HOw can that be? They will not refund my debit card after several attempts and requests on my part...yet they say they have cancelled my account and profile.

I cannot afford to have the full amount taken out of my checking account. I am afraid that they will try to take more....THis has caused me great anxiety trying to deal with them

Debora of Castle Rock CO (09/05/08)
Match.com needs to be liable for having people who have a criminal history or problems with healthy relationships. The few men that have been in contact with are sexual prediators for women. They are looking to get laid and not concerned about having healthy relationships. I have been trying with match.com for a few years, and found one man to date seriously, and he determined to be a swinger with a dark side. I am reporting a concern for women to beware of this site is only wasting their time with trying to find a healthy relationships. This site is only for prediators looking to take advantage of most women sexually.

I would like to have the money I put into this site back. It is misleading, and believe that match.com should be doing background checks on people. There are plenty of free dating services online, and don't believe that match.com is offering anything different.

Lori of Glastonbury CT (08/25/08)
Match.com's guarantee is a JOKE! If you think that you will get anything for free from this company you are mistaken. I subscribed to the service for the 6 months, as required and was billed appropriately. When the subscription expired, I contacted them to find out how to initiate the guarantee. The told me that I had to initiate it during the last 7 days of my subscription. I would have also had to meet criteria regarding communication with other members during my subscription.

There is a minimum number of e-mails that must be sent each month. It seems they only want to reward the customers that play like they do, not honor a guarantee to a customer that had used their service as intended.

I did not receive my 6-month guaranteed subscription, only the one that I paid for. They will not be receiving any additional funds from me. In finding this site, I am in awe that they are allowed to continue with their fraudulent business practices!

Gregg of Aberdeen SD (08/21/08)
First,they automatically renew your service unless you cancell. The next thing they do is keep up your inactive profile after you cancell your subscription. I've been told by people on match my profile is still up. From what I've heard, I'd need to sign up again and personally hide my profile in order to remove it.

First, I'll have to spend the money to renew in order to get rid of my profile. Second, How many of my e-mails were to women who have not actually been active on match? Looks like fraud to me if half of the women I e-mail aren't even there.

Dwight of Holladay TN (08/21/08)
I am in Australia match which means U.S. match members will be a charge to contact me.I have sent emails to change me over to U.S. match and can get no results.I am trying to date women in U.S. . Also,they keep telling me to subcribe. somebody needs to check this out to keep this from happen to somebody else.I never subcribe to australia .match

No damage just made a 3 month payment and just lost my moneys i guess

Lisa of Longview TX (08/12/08)
I signed up for match.com and was able to use it for about 4-5 days and all of a sudden a message sayingoops, login failed. I contacted them by email and they stold me to make sure that I had enough space and to go to delete cookies. THey apparently did not understand what they had done. I emailed them 5 or 6 times and I continue to be denied access adn yet they have taken my money. WHEn you contact them by email , they tell you someone will be contacting you within 24 hours. It has been over a week and no one has tried contacting me. THis is a scam.

I am out the amount I paid for 1 month= $34.95. I think

Cynthia of Salem OH (08/06/08)
On July 27,2008 I called the 888 number and subscribed to one month to www.Match.com for $49.95. Well I waited until my check cleared the bank and I still could not e-mail any members. I called the 888 number again and they referred me to the exec. team. I would like to know why I can't e-mail anyone & why can't see who has seen my profile?

I would like to know if I'm going to get an ext. on my sibscription or be reimbersed my money!!

Joanna of Albany NY (07/29/08)
I subscribed to Match.com for one month. After having no luck with the site, I cancelled my subscription three days before the one month deadline. I received a confirmation email stating that my account subscription would be cancelled and I would not renewed unless I did so. A month later, after searching users, I noticed I could still email potentional interests? I wondered, how could I do so if i already cancelled my account?

To my dismay, I noticed that I my account subscription was renewed and my account re-billed for $34.99. When I emailed Match to complain about the issue I never received a return email. A few days later, I called to express my concerns with Match and spoke to a Supervisor who was unwilling to refund my account for the extra month charge since I was still using the account.

When calling back to re-complain to another supervisor she told me that If you cancel your account but then continue to use it by logging in and simply browsing profiles, then your account will be renewed. Never does it state that on the cancellation page! This is very misleading and I CAUTION anyone to use Match for this very reason!!!

I told the woman to completely reactivate my account and am still stuck with the extra months' charge. Unfortunately, the only way to not get re-charged is to deactivate your account completely. PLEASE BE AWARE and learn from my mistakes.

Anne of Boyds MD (07/22/08)
I signed up for a 6 month trial. I never received notice that the trial was coming up for renewal, and then found a charge for $101.94 on my credit card. I immediately called them to complain, but they would only refund me $66.95. They claim it's OK to bill without notice and without authorization. In my opinion, they have robbed me.

They have robbed me of my hard earned money. I didn't like the service, didn't want to continue using it, but had no idea of when it expired and so was unable to unsubscribe; I assumed, wrongly, that they would inform me of a renewal and an upcoming charge. I am out $34.99. It may not seem like a lot of money, but I find the principle of what they did scary - that companies can just take our credit card numbers and charge us for services that we may or may not want!? It's outrageous.

Mindy of Miami FL (07/22/08)
The match [they] sent me was a nice person I was seeing for several months and then told me he was a trans-sexual. This is not a good match for me and was quiet upseting I would like to give Match.com a second chance. I feel it is only fair that my next six months be for free....

Michael of Las Vegas NV (07/18/08)
I wrote Match.com the following letter: team Member, just a few lines regarding my Match.com account. I can appreciate your enthusiasm for maximizing my financial remuneration. However, as of July 18th, I have been over-charged $509.15. I canceled this account in Feb 2007. I just looked at my most recent credit card statement and found out that Match.com has been charging me $29.95 monthly since Feb 2007. I have not used the services and have not logged into the account since I canceled in Feb 2007. I am writing to request a full refund of all charges billed to my credit card since Feb 2007.  Anything you can do to speed this refund along would be greatly appreciated.

The total billed to my credit card since Feb 2007 is $509.15 They billed me $29.95 monthly sonce Feb 2007. It took me forever to get a phone number to talk to a live person. Their billing practices are deceptive and confusing.

Michael of Las Vegas NV (07/18/08)
As of July 18th, I have been over-charged $509.15. I canceled this account in Feb 2007. I just looked at my most recent credit card statement and found out that Match.com has been charging me $29.95 monthly since Feb 2007. I have not used the services and have not logged into the account since I canceled in Feb 2007. I request a full refund of all charges billed to my credit card since Feb 2007. The total billed to my credit card since Feb 2007 is $509.15

They billed me $29.95 monthly sonce Feb 2007. It took me forever to get a phone number to talk to a live person. Their billing practices are deceptive and confusing.

Sharon of Poway CA (07/18/08)
I enrolled to Match but then really didn't want to do it so I canceled my subscription in the time it says you can on their agreement but I have not received a refund. I have emailed them several times and have not recieved any reply. They don't give you a number to call on the website either. Very poor service. Will never use that site again.

Petra of Denver CO (07/10/08)
My Sons childs support acount was charged 34.99 twice for Match.com. I was told that i could get information about this if I would write a compliant. When I called the number on my bank statement she told me it was under investigation ..My question is will my son acount get the money returned and how can I stop this from happening again.

Well the physical damage is that this is his child support and this is how he gets what he needs like food, clothe and Doctor , meds and whatever else that might come up.

Deanna of Garrett IN (07/08/08)
I have tried to contact Match.com for three weeks. Finally after calling and calling I talked to 3 different individuals who told me the same thing. I haven't been able to get in to match.com for 3 weeks, but it has been taken off my credit card. They keep telling me to e-mail and I can't even get on the website.

Frederick of North Hampton NH (07/03/08)
I enrolled in match.com for almost a year. I finally canceled my subscription 1 year ago. The termination agreement states your profile will be removed and not viewable by other members. Ive now found out my profile is still active. I immediately contacted match.com and was told my profile stayed on the site unless I specifically asked them to remove it. I immediately had it removed. Not only does this artifically increase the member numbers, but is misleading to any new subscribers who are sending e-mails to non-existing accounts.

No economic or physical damages, but very embarrassing when a woman (unknown to me) approached me in a social setting and made the comment Oh! I know you, your on match.com My girlfriend (with me at the time) became very upset, and almost ended our relationship because of this comment. I wonder how many other people have been affected by this policy.

Kim of Santa Fe NM (07/03/08)
partial emails were sent and I was contacted later by the individuals and totally embarrased by what they received and wanted to know what was going on....an email I sent late at nite was sent at 2-3 in the morning...The counter changes are intermittently and continually wrong ...I have sent 14 + emails and have registered up to a week later and see only 4,2,1,i8,14 and never able to pull up the email...

Also... I am thoroughly disgusted with your sending partial emails 5x's to someone I did want to communicate with. You are extremely slow and should be re-examined.. You cannot keep your counters straight, your email count is way off...I was able last week to see my 14 emails and tonight could not pick more than 4..

YOU ARE SO EVER READY TO MATCH WITHOUT ANY INTIMACY OR DISCRETION....ANYTHING WE DO NEVER REGISTERS CORRECTLY...I lost a date because of you and I have a record of you sending an email (not the entire email) but a partial part 5X's...The guy was confused... To this date you have not corrected my bio and Dr. Phil will be notified...I have collected a lot of evidence...I am without a doubt disgusted with your service. I will be requesting a refund after Dr. Phil (a connection) is notified.

John of Meshoppen, PA (06/30/08)
When I recieved my bank statement I had a charge of $101.94 billed to my bank account. I called Match.com and spoke with a young lady to try and resolve this charge. She could not find a thing useing my name,address or my screen name that I use in her data base (pc). So I asked her if she could refund the charge back to my account and she said no in so many words but told me to contact someone at www.executiveteam.com. I could not get into that website.

Rose of Tenino WA (06/28/08)
Match.com deceptively runs a website called Olympiasingles.com and does not let you know it is actually Match.com until you sign up. I would never have signed up if I knew it had anything to do with Match.com, which is obviously why it sets up these alternate websites to get you to sign in and boost their membership. I deleted my account immediately after I received their email the next day showing it was Match and not Olympiasingles. it took a LOT to get it to be cancelled. they should be sued. BEWARE! there is no website for Olympiasingles. it is Match.com and they want your money.

they have my personal information and I would never have given it to Match.com.

Steve of Hebron N.s. OTHER (06/18/08)
I was billed without my permisson for a renewal of this companies services I was totslly and completely dissatisfied with thier service. I was not given what was offered in the initial information supplied to new customers  They even tried to double bill me initially and it is difficult to get ahold of them on the phone.

Josh of Lake Mary FL (06/18/08)
My renewal memebership charge appeared on my bank statement today for match.com No notice. I called today (sameday) to state I do not wish to have my membership renewed. MATCH.com HAS A NO REFUND POLICY!!!

Kenneth of Greenwood AR (06/17/08)
i subscribe to 6 months subscrition, they charge me for another subscription i was supposed to get 2 or 6 months free

want a refund if possible

Dominic of Freehold NJ (06/13/08)
They charged DEBIT card for $39.99 . I had sent two emails TERMINATING the SERVICE WHICH were a 3 day trial period which I found there services to be shaddy and sending me emails who might be interested in me accross the country when I NEVER was able to send anyone an email at all!

Kelly of Athens PA (05/21/08)
I recieved a bank statement on an account that i just opened 10 days ago telling me that my account is overdrawn due to an automatic payment taken from match.com website. I have no idea who put my information in or how. I have never been on this website and i surely dont have a profile on there. But i am very upset with this and i want to know who used my information and i want the money returned to my bank account immediately.

Apparently this match.com site is a big joke if they can just charge anyones acct. and im not the first one to make a complaint. I could see if i signed up to join the sight but i didnt. someone else did and used my bank info. I would really appreciate immediate action on this as i can not close the acct until my money is returned.

Thierry of Arlington VA (05/20/08)
I opened up a 6 month subscription w/ match.com in spring of '07. I used it for several months and then just stopped accessing my account. I haven't logged on for 1 year. I just got charged for $101 yesterday. No 'your subscription is about to expire' or 'your account will auto-renew' emails from them at all. I haven't received any correspondence from match since my initial 6 month subscription expired. Now out of the blue I've been charged.

I called thier customer service dept. and got a lady who was very short with me (apparently they must get these types of calls frequently and brace themselves). It was clear that she was just waiting for me to lose my cool so she could get nasty. I did not. If on the SAME DAY as your account is 'auto-renewed' without any advance warning you call in and say you did not authorize, nor intend you use the service you should be refunded!

Martha of Uxbridge MA (05/20/08)
I was billed on mu American Express card for an account I never had. I never even heard of this company. Apparently someone got my card number and used it. My Amex card has been cancelled by me so further use is fruitless for them. I would like to know who and where it came from.

I was charged fraudently but American Express is handling it.

Tonya of Tampa FL (05/15/08)
In the beginning of April 2008 I contacted match.com on their website pre-printed forms (as they provide NO phone numbers to contact them) and told them that I want the membership flowers329 cancelled immediately and I do NOT want my credit card charged again. They responded asking for the ID and zip code and e-mail which I promply responded and replied back to them immediately.

When I received my bank account statement, it seems that on April 20, 2008 they made an UNAUTHORIZE charge to my account of $101.94 after I had informed them several weeks earlier that I wanted this account cancelled. When I called on May 15, 2008 to have my account refunded, they refused. I spoke with Amanda L. and Deserie who said they will send it to executiveteam at match.com to review to see if they want to issue me a refund.

I contacted my bank and put in a dispute with them on May 15, 2008 and provided them the consumeraffairs website which lists the NUMEROUS SIMILAR COMPLAINTS! I am looking to have ALL my $101.94 refunded to me in light of the fact that I contacted them WELL BEFORE THEY CHARGED MY ACCOUNT $101.94 WHICH WAS UNAUTHORIZED BY ME!!! BUYER BEWARE OF MATCH.COM!!!

Lester of Clinton NJ (05/14/08)
In my previous complaint statement I forgot to mention that when I complained the first time on Monday 05/12/2008 to Match.com about their having made an unauthorized charge to my debit card, the person I was talking with inactivated my account. They did this without telling me. Prior to calling back a second time, I checked my account status on Match.com. I discovered my account was inactive. So during my second call on 05/12/2008, I stated my account was inactive, why should I be billed for it? The representative replied that because I had complained my account had been inactivated.

However since I was paid through August I could reactivate it any time I would like to. Obviously had I reactivated my account this would have authorized their charging my account. To satisfy my bank, I have closed my Match.com account to get a cancellation number. I should be able to keep a normal nonpaying member profile. However, to satisfy my bank I am being forced to cancel it. In order to prvide my bank with a cacellation number, I tried to do this on-line. Unfortunatley, match.com is now requiring me to reactivate my account before I can cancel it. Interesting, I called Match.com and discovered that in spite of there being a statement on-line that I need to reactivate my account, it was actually cancellation on Monday and again today. I was given both cancellation numbers. They now have a record stating that as of today at 9:58 A.M., a refund was set up to be issued.

Apparently my bank is reversing themselves relative to a reversal of the overdraft fee. I have been told if Match.com reverses the charge, I will be responsible for the overdraft fee. This is because I will have resolved the dispute instead of the bank having done so. During the conversation with the bank it was revealed to me that without a cancellation number from Match.com verifying that I had cancelled my account prior to the date required by the Match.com service agreement, they would probably resolve the dispute in favor of Match.com. Additionally, the bank took out the overdraft fee ahead of the actual overdraft because it was a pending overdraft. Their overdraft fee over-drafted my account. Then the pending Match.com payment, which caused the overdraft, was actually taken out of my account the following day. This resulted in a second overdraft fee.

Not only is there no regulation of Match.com, there is no real regulation of banks. They have changed calling a Debit Card to that of a check card. According to them this allows Debit Card debits to overdraft checking accounts up to 11 or more times. This allows them to charge a minimum of $35 each time; even for a 1 cent overdraft. Then in 5 days if the account has not been brought current, each $35 overdraft fee is again charged $35. This repeats every 5 days. As such this unauthorized charge by Match.com can result in numerous additional $35 charges by the bank. The branch manager told me that these overdraft fees are difficult to get reversed because they are calculated as part of the profit and loss statement for the branch where the account was opened.

From my conversation with the bank it is apparent that banks are agreeing with Match.com's policy of charging member's accounts without any type of real authorization. This is because members have given Match.com their card number. This is possibly why on 05/12/2008 frudulently represented to me that a refund had been put through on my Debit Card account. Now, even if after my second call of today, they are to put through a refund in 72 hours, this will have been enough time to allow the bank to charge two more overdraft fees. Match.com is very possibly helping the banks by creating overdrafts for them. This certainly helps to keep the banks on their side. I have been told that one can try to get over draft fees paid by Match.com by writing to Match,com Billing, PO Box 12305, Dallas, TX 75225.

Jackie of Waterfoot OTHER (05/14/08)
Im been having trouble signing up for the past two weeks, to retrieve emails sent to me. The phone number given is none existent and the help support have given me another none existant number which is very frustrating. I was offered a 3 day trial at one stage but cant take up that offer. not letting me past step 1. Could you please help.

Erin of El Macero CA (05/12/08)
Match.Com issued an unauthorized credit charge on my credit card. I canceled the membership and called the customer service line. I called to dispute the charges and they credited back the $59 to my account.

Peter of Auburn GA (05/08/08)
Match.com continues to show itself as a disreputable company.There is a class action lawsuit against them for not adhering to disclosure laws, charging accounts excessive and unauthorized fees., Many people say they can't find the phone number. They do a pretty goos job of hiding that number as well..

I challenged the unauthorized charge through Discover. Itt was taken off. Match will not give a refund.

John of Dover MA (05/06/08)
I signed up for 30 days, without much success and was debating whether to rejoin. The day after my subscription expired my account received two emails that I couldn't read unless I resigned. So of course I signed up only to find the two emails were exactly the same, bogus profiles listing contact info at similar gmail accounts. I'm certain this was done to get me to sign back up, would be curious to see if this has happened to others?

Luckily this only cost me $35 for one month(so far!), but it's the principle of taking advantage of us singles.

Kristy of Wurtsboro NY (04/25/08)
I have also complained to the Texas BBB. I joined a FREE 3 day trial with Match.com a long time ago. I canceled with a confirmation number early the 2nd day as I was not interested.

For months Match.com billed my credit card without my permission. That caused negative activity on an account that has been closed due to divorce.

After finding out about it, I contacted them & received a partial refund in 11/06. After that, Match.com continued to charge my account & I've been battling to get those refunds & all of my info off their records to avoid future problems. My bank has been working closely in my efforts. Match.com has terrible customer service & they do not read the complaint details. I've also called & asked for the Executive Teams contact number & was told they do not have one.

I have been in constant contact with Match.com by email & I have sent my bank all the correspondence. Match.com is claiming they refunded the remainder on January 17, 2008 electronically.

My bank has been watching my old account closely for anything trying to reach it & nothing has tried to reach it or been denied. All Match.com does is keep sending me their reference numbers for the refunds, but will not acknowledge that I haven't received them. I had also told Match.com from the beginning not to refund electronically (per my bank) as the account was closed long ago. I gave them the bank managers contact info & asked that they contact her & then send a check directly to her to apply correctly.They have done nothing to correct the situation & haven't responded.

Due to the fact that the account was fraudulently charged it went into negativity. My 5 year old child's savings account was charged the entire amount because it is a custodial account with myself on it.

Russell of Darien IL (04/24/08)
company charged my credit cart 34.99. this is an unaurthorized charge and I want it returned.

Bernard of San Jose CA (04/24/08)
So match.com has a 6 month guarantee that if you don't find love, then they'll extend your membership for another 6 months. They had this mechanism to track if you made an earnest effort each month in sending emails to 5 people per month. I fulfilled all the rules. After 6 months, I thought I was automatically extended the additinal 6 months. But no! They charged my credit card: $101.94 So I called them to contest the charge and request for my guaranteed 6 months. The customer service said that they had to forward my complaint to the executive team and that I'll get an email.

Sure enough, I got a impersonal, automated email saying that my account was resigned. I guess they esclate complaints by ignoring you and sending an email that doesn't address any of your complaints. So now, I contested the charge with my credit card company. Seeing all the other complaints, I'm not going to fight the 6 guaranteed months of free membership. I don't want to deal with match.com accidentally charging me again. Instead, I want to add to this long list of complaints about my own experiences and basically warn other consumers... buyer beware. Their guarantee is basically a lie and they do not care about their consumers. Please do not sign up with them.

Signed up with the intention of getting additional 6 months. It's a marketing trick to draw you in, sign up, and charge you for every penny that you have.

Paul of Horsham OTHER (04/22/08)
I am writing to make an official complaint against the well known and well renowned dating agency match.com. I am pretty certain they have breached the trading description act, by automatically renewing and charging a subscription which was not at any time clearly indicated when signing up to their services or indicated in writing asking my permission to do so.

Researching online there is a huge amount of consumers being stung by this illegitimate and dishonest procedure. Through complaining with Match.com they send an automatic response stating that they do not give refunds, though a number of consumers have been successful in getting one.

I am writing to you for your advice in this matter. I signed up 6 months ago, used their services for approximately 3 weeks and then hid my profile as I no longer required their services. So I have had an inactive account for 192 Days, why would I want to renew my subscription? And secondly why would I want to take out the longest 6 month subscription. Surely this is breaking the law, as well as breaching the fair trading and consumer practice? 

Todd of Seattle WA (04/21/08)
I subscribed to match.com's dating service, and near the end of my first month I cancelled my account. Unfortunately, they billed me for the proceeding month (I was well within my time constraints in avoiding that fee upon cancellation). This happened a second time... After the second month, I was able to effectively cancel my account, however my profile, text and pictures remained active to the public domain.

I only suffered approximately $60+ in loss, however the fact that match.com didn't remove my profile (including photos, text and personal information) from the public domain put my anonymity at risk. I'm a very private person and need to be in my profession. It's also been an annoyance as I've met a wonderful woman, and I keep recieving winks, and we're both irritated that my match.com profile's still available. I was assured two times by two customer reps that this would be handled.

Match.com? I horrible, ineffectual experience through a dishonest organization who's customer service skills are non-existant. I had to fight until the bitter end to cancel my account and all related info. I still don't know what the ramifications of my public info being displayed and available is, and perhaps won't know. I feel violated and would discourage ANY single male and/or female from participating in this match-making service.

David of Plano, TX (04/04/08)
I was doing a routine audit of my checking account and discovered an unauthorized charge from Match.com for $108. I contacted their customer service department and informed them that this was not an authorized charge and that I did not wish to continue using the service. The agent asked why I didn't like the service, perhaps trying to warrant a valid excuse.

I said I'd wasted enough time and wanted a charge back/credit. He then informed me that they have a no refund policy. Really?.. Well, I didn't OK to auto renew and didn't receive any renewal notices. Not sure how that's even legal.

Since the charge is in a pending status at my bank, I have to wait for it to officially be taken before I can fight it from the bank side. The bank told me I might want to close my account and open a new one too.

Michelle of Woburn, MA (04/02/08)
I have been a member for a long time on and off. I signed up for their "pay for six months, get six months free if you don't meet anyone" promotion. Well the six months passed and I did not meet anyone of quality from their site. They ended my subscription and it took days to reach someone to have them honor my free six months.

Over the six free months I have dated a few people from the site, but nothing that materialized. As my free months was expiring, I got an email stating that they feel it was best for their community to terminate my profile. The email reads that I broke their terms, or that someone issued a complaint against me. I haven't even corresponded with anyone in several months let alone inappropriately! They would not disclose the reasons why and said I would need to subpoena their records for the details! I can't even pay and renew my membership!

I have read their terms and have done nothing wrong.

Sharon of Peoria AZ (04/01/08)
I have 12 unauthorized charges to my bank account from match.com. They do not have a telephone number that I can find to make this madness stop. I am not a member of this site. How they highjacked my bank account information is beyond me.

Damages of $480.

Jim of Palm Beach Gardens, FL (04/01/08)
I dropped out of match.com 1/1/08 and thought I had deleted all my personal address/bank account information. I received a charge to my bank, a debit without the proper code to go with it.

Match.com gave me the run around for 20 minutes today and would not say they were giving me a credit and would not say they would remove my personal identifiable information including my bank information.

If I don't hear within 3 days from them I'm filing a complaint with the FTC and charges with my bank.

Mark of New York NY (03/30/08)
Match.com makes money by violating people's privacy by listing people who have asked to be taken off the service. It appears that Match.com keeps users listed, and their profiles visible via RIM's Blackberry devices, in an attempt to boost the apparent number of subscribers. My girlfriend of 3 months broke up with me while she was away on vacation because she looked up my profile on her blackberry and saw that it was back up. I tried the same exercise on MY Blackberry's and sure enough, up came MY profile, even though my subscription is inactive and I had checked the box to keep my profile hidden.

As you know, trust is an important concept in any relationship. Many people who have met on match.com check up on partners to see if they have, in fact, stayed off the site since they have met. And I tell you from personal experience. I have relied on match.com, as a customer of theirs, to respect my privacy and allow me to control when my profile is and is not 'active'. They have violated my privacy and cost me a valued friendship by continuing to keep my profile visible to Blackberry users in an attempt to boost the number of apparent users of their system. This is simply outrageous!

My girlfriend of 3 months broke up with me! Through no fault of my own, because of something she saw on match.com via her blackberry that showed my profile as active, even though I had turned the profile off and checked the box marked keep my profile hidden. While the profile is hidden to normal computer users, it is kept turned on for users accessing the site via their Blackberries. This is outrageous. An email to match.com - they do not provide a phone number - has not been responded to.

Derrick of District Heights MD (03/05/08)
On March, 1, 2008, I checked my bank account, and it was over drown by $29.99. My bank inform me that it was from Match.com. I was very surprised because I only used this site one time about two years ago. The bank informed me that Match.com has been taking $29.99 out of my bank account since Dec. 2005. I have a lot of bills coming out of my account every pay and did not find out about this until I was in overdraft in my bank account. I had no idea that they where still taking money out after the trial time. All they have to do is pull my e-mail up see that I have not used match.com for two years or more, and I just wanted to know if there is a chance that I can get my money back.

If I would have known that this money was coming out of my account, I would have stopped it a long time ago. When I called Match.com, I was informed that they were only able to refund that $29.99 for that one time, and  I would have to contact www.executiveteam@match.com to make a dispute. This site is what came up. So I really do not know what to do. I lost at least $700.00 and never used that service for that time.

Robert of Seattle WA (03/04/08)
Deceptive ad practices. Does not deliver any information that I may benefit from. No customer help.

Just out a hundred bucks. By the above complaints, I looks as though a class action suit could be brought.

Irena of Vilnius OTHER (03/03/08)
Match.com International approved my profile and photo a few days ago. I browsed the site and everything was fine. So today I decided to become a subscribed member and transferred them money for 6 months ($75). A few minutes later I couldn't access my profile and I kept receiving the message, There is a problem with your account. So the money is wired, I can't access my account and I can't cancel my suscription. The match site does not give their telephone number to contact them. And they don't respond to questions in your emails.

Christopher of Limerick PA (03/03/08)
Match.com sends bogus winks and email contacts to members. When I initially signed up, I almost immediately received several winks & emails from incredibly beautiful, much younger women who were hundreds and thousands of miles away from me and obviously fake. On another occasion, after altering my profile and expressing my dissatisfaction with women who post very old pictures of themselves, I again received several bogus winks & emails from members who were thousands of miles away from me. It seems that any time a member gets discouraged or complains about the lack of viable matches or is nearing the end of their membership, match.com tries to keep you interested by sending FAKE contacts. What a horrible and deceitful way of doing business!

James of Louisville KY (02/14/08)
I was taken off of match.com, I was not told why. I e mailed them but they didn't answer. I want my money back.

Jimmy of Newport KY (02/12/08)
Visited Site. Did a preliminary search. In that search, I was presented with females who supposedly lived near my zip code. ALL CANDIDATES VIEWED HAD PHOTO'S OF THEMSELVES POSTED! I saw some potential candidates, so I paid match.com my money and joined. Once I was a paid, registered member, I did the exact, same search again. But this time, the MAJORITY of candidates returned had NO PICTURE posted. Matter of fact, when I did the PRELIMINARY SEARCH, I wrote down the screen names of the ladies I was interested in. But once I paid my money, they vanished! Within MINUTES of registering, I emailed customer service, expressed my dissatisfaction and told them to refund my money. They told me they could not do that. Match.com engages in deceptive advertising practices to lure consumers into spending money with them. I want to sue Match.com! My wife died on November 11, 2006, and it has taken me a year and a half to get up the courage to try and find someone to go to dinner with. I am upset and feel like I have had money stolen from me.

Well, I am out the fee to join, and no telling how many others they have scammed. Plus, I will NEVER visit another dating site as long as I live. What potential harm can be measured as far as any happiness I might have found at a REAL matching service? Match.com is full of deception. They are liars and thieves in my book!

Tonia of Liskeard OTHER (02/10/08)
I registered with the site yesterday, and it took all my details. I put my card details in for payment for 1 month! I started to search which it let me do and sent replies to other peoples profiles; then halfway through messaging, it popped up that I had unsubscribed! Now I don't know if it has taken my money, and I can no longer access the site. Where ever I try to click to get help, I get nowhere and cannot afford to be billed for a service I cannot use. Why is this, please?

I am a single parent and want no further payments to be taken by match.com. I am really disappointed in the service and wish I had never joined.

Emily of Tustin CA (02/08/08)
Today I tried to access my account and all I got was it says I have a problem on my account, and I should contact executiveteam@match.com. I just want to log in and to access my account!

Jim of Montrose CA (02/08/08)
I canceled my subscription, and they are still stealing my money; it has caused me great financial harm. I cannot seem to reach anyone to end it.

They have charged money out of my bank account without consent and caused me financial harm by putting me in the hole; and I get service charges.

Melissa of New York NY (02/03/08)
Match.com is a dating website. I am a Puerto Rican woman. I went out on a date with another member who is Jewish. I emailed him afterward to let him know that I wasn't interested in seeing him again. In response, he sent me a series of text messages which became progressively more hostile. One of his text messages read: "God I actually thought I met a spic with class. Lavare mi quatro banos." That last sentence was Spanish for: Wash my four bathrooms. He also told me that I should stick to my own kind. I emailed a formal complaint to Match.com customer service as well as the Executive Team, apprising them of this member's racist comments. I expressed concerns about this member being able to remain on the website with the potential to approach other Hispanic women. I told them it wasn't fair to the other Hispanic women who might go out with him, unaware of how he feels about the Hispanic race. I also forwarded this member's text message to Match.com and welcomed them to contact me if they were in need of further information.

As I never received a response from them, I followed up my complaint with two phone calls. The customer service representatives said that they could not disclose the nature of the investigation Match.com made in response to my complaint because of their obligation to protect the privacy of their members. I told them that I wasn't looking for this member's private information. I just wanted to know what they did in response to my complaint. However, the representatives said that they could not give me any further information. I think nothing was done as this member remains on the website. It seems receipt of this individual's membership fees, is more important to Match.com than protecting their members from someone who has been proven to be a racist.

Mary of Los Angeles CA (01/31/08)
I signed up in December 2005 for three months for $56. A lot of jerks contacted me. I then met someone a week later and we've been together ever since. Yesterday I was going through my checking acct statement and see a $59 charge from match.com I called them up. They said they'd been charging me $59 every three months for the last three years. They said I agreed to auto renew. I did not. Not only did they auto-renew me without my consent but they never sent an email or letter telling me they were charging me. On top of this they raised the price on me. That's a change in contract. That's not legal here in California. I got them to refund three months, then I asked to speak to supervisor. I got another three months, then I asked to speak to her supervisor. They put me on hold forever then said the supervisor didn't want to talk to me. I just made a report with the Better Business Bureau. Match.com wasn't even listed there. Everyone should complain there. Match.com is in Texas but the rest of us are in different states, countries with different laws that Match.com is breaking. Another thing, don't pour your heart and soul on your profile. Jerks use that as a script and they become whatever you say you want in their profile. Soon you will see it's all a lie. Be careful online dating. Theoretically it sounds like a great way to meet someone but only if both parties are honest and ethical.

$59x4x2=$480 lost

Carla of Overland Park KS (01/27/08)
Every time I use my email a pop up of a woman in bed advertising match.com pops up.

Christopher of Eagle Point, OR (01/23/08)
We have been blocked from our account and many purchases have been made on our credit card that we did not order. January 14 is when they took $37.88 out of our account. Plus they took out $29.99 out of our account that is now blocked.

A of Brighton OTHER (01/16/08)
I canceled my subscription back in December and requested that all of my details, including bank account information, to be removed. I was billed in January.

BE VERY CAREFUL TO GET CONFIRMATION WHEN YOU CANCEL. Match.com will only cancel your subscription if you call their service help desk, which you can only get from the website. This is the number to call (08704581512); otherwise they will have a continuous authority to debit your bank account until you call! BE WARNED!

Glen of New Canton IL (01/13/08)
When I signed up, I was offered 6 Months free if I didn't find someone within 6 months. I was just billed for another 6 Months even though I didn't find someone. I ask that I be given the free subscription as promised.

I was billed $101.94 and should not have been.

Heather of London OTHER (01/11/08)
I had put up a profile, they e mailed to say I had mail, and I had to subscribe for one month to pay to read the mail. I DID NOT AGREE TO AUTO-RENEWAL - I NEVER DO. There was no mail; there have been no matches. Every month since then they have charged me $22.50. I have e mailed them every month to complain and have never received a reply. I have placed the amounts in dispute and have now closed my credit card account and cut up my card in order to stop them charging me. My advice is: DO NOT SIGN UP TO MATCH.COM UNLESS YOU WANT TO GIVE AWAY $22.50 A MONTH FOR EVER FOR THEIR DOING NOTHING.

Craig of Seattle WA (01/07/08)
I too am one of the many (perhaps thousands?) that did not accept the auto renewal policy. I did not use my account on the following day and immediately contacted customer service to cancel and obtain a refund. To my knowledge I DID check the do not auto-renew button in "prefs". Either way, they claimed that I had used my account after the expiration, giving them the right to bill me $60.00. I have contacted them for proof of use and then cannot verify the usage that I did send emails, which I DID NOT. NOTE: They admit they use East Coast time. I am on West Coast time. That means my account, according to them, actually canceled at 9:00 PM, my time.

I signed up for 3 months with the intention that that was the only time they would bill me. Now, I looked on my most recent credit card bill and noticed that they renewed me against my wishes. I called them to try to get the charge reversed, and they refused because buried within their terms in conditions, they state that they will auto-renew the account after the end of the first subscription term. They didn't even email me to notify me that my account had been renewed. To make matters worse, their customer service was extremely callous and condescending and refused to answer many of my direct questions, instead answering them with textbook, annoying techniques from their sales manual. In fact, the supervisor I spoke to claimed that they had notified me about the renewal because they had posted a note about it on my account page. She told me it was my responsibility as the customer to read the 'my account' page periodically to see if they had charged me for anything new against my wishes. To me this is utterly unacceptable. They refused to refund my $60, and the rudeness and condescension of the customer service rep and supervisor really upset me.

How can those service reps work there and go home feeling like they do an honest job and a good service for the community?

Elsa of Napa CA (01/04/08)
I have just renewed my membership with match.com on Janurary 1, 08. I have been logged in in since then, and now there's a block on my profile! Match.com says there's a problem with my account. What problem, I need to log in with match, I have people to contact. I need to know ASAP, what problem with my account? I have been a member with match for almost 1yr. on and off.
I'm losing friendships over this.

Tamme of Warren VT (01/04/08)
I joined match.com and thought it strange that a slew of the same men were still registered. I already knew of one man who was unaware he was still on their website. Another man was not active match but still had his photo and all the information about him - indicating he was available. In our 2 e-mails, he never let me know. Then, he wanted to meet for dinner. Instead, I wanted to talk by phone. The conversation began, and I thought he might be suffering from a slight memory loss. He wanted to know about me (which, I assumed, meant he wanted to learn more about me - WRONG!). He wanted me to send him photos (I thought he meant MORE photos than were on the website). Then he would repeat the same questions, indicating he either had not listened or he had memory loss. I questioned him about this, and that's when I learned he didn't even know he was on match. Then he began to get vulgar. I then sent him an e-mail saying he should cease contact.

This man looked up my town. Knowing I had an interest in art, he saw THE FESTIVAL OF THE ARTS. (I was listed as doing a basic drawing class), and he was able to access my phone number and address. He tried calling after that one conversation, but I hung up. He still has my exact address, and I am concerned. He must have been drunk when we talked, and he indicated driving from his town to mine--an easy drive. I e-mailed match.com telling of my complaint (showing photos and profiles of men who didn't even know they were still listed: one ended his over 6 mo. ago, and another ended his over a year ago!!) and demanding my 3 mo. money down payment to be refunded.

They were violating their own promises. Not only was this man not active, but match still continues to have his information. Because he was listed, I was able to contact him. I only found out he knew NOTHING about me (nor saw my photo), after this phone conversation. I want my refund and I want match.com to quit having information about people who are not using their service.

Jacob of Bowie MD (01/02/08)
I'm unable to access my account with match.com. When I log in, a message pop up saying to contact the executiveteam@match.com. But since I contacted them nothing has been done. Is this some sort of a trick to take my money?

Beth of Jacksonville FL (12/28/07)
I have been a Match member for two months. Many matches had the same pictures with the same profile information but different names--leading you to believe that these were all separate individuals, which they weren't. Many matches were able to wink or send you emails, but you were unable to see their profiles. One match individual asked me to help him cash money orders that he was unable to cash abroad, and wanted the money wired to him. (I declined to assist him.) Would receive many winks (5 to 10) in a day, and none of them would ever respond; also sent out many winks and emails, and those members would never respond either. Way too many sent for not one response.

I feel that Match.com is misleading individuals to believe there are interested parties when in fact there are none. I also feel that some women might not have been smart enough to say no to a member asking for help in cashing those money orders and could have been out thousands of dollars. All in all I think Match is selling a product that isn't working the way that it should. People aren't getting what they paid for, and it is fraud.

Dan of Jacksonville FL (12/27/07)
I became a member for a period of two months. I sent out 138 emails showing interests, and winked 50 plus times to also show interests. I resorted to this, after the people they were sending me for matches, and the percentages of compatablity toward members, wasn't even close to what I was looking for. I was told numerous times, with a 90-85% percent match that we were compatable. After sending out a few emails to these few women, I was told that we were not. After a few replies, from the women, I noticed the following:

They were selling their services on cameras on the internet. Of course for a fee, to view. They were also international women selling themselves. Con-artists at work on a site that is for serious people looking for the one.

Out of ALL the emails I sent including winks, after the numbers were not matching up, and the profiles started to sound as duplicates, I recieved one wink from a profile that was not to be seen for a week. Match.com problems supposedly. In all regards to what is advertise for thier service, think multiple times over, if spending your money on this site is worth it. You might have a better chance at finding someone by going through the phone book and calling them. Prospects pay Match.com for its service, if the service which is advertised is not true or they do not uphold their service its fruad. Match.com failed to live up to its reputation.

Jonathan of Pittsburgh PA (12/20/07)
I just wanted to echo the numerous complaints others have had regarding their automatically renewed policies. I signed up for 3 months with the intention that that was the only time they would bill me. Now, I looked on my most recent credit card bill and noticed that they renewed me against me wishes. I called them to try to get the charge reversed, and they refused because buried within their terms in conditions, they state that they will auto-renew the account after the end of the first subscription term. They didn't even email me to notify me that my account had been renewed. To make matters worse, their customer service was extremely callous and condescending and refused to answer many of my direct questions, instead answering them with textbook, annoying techniques from their sales manual.

In fact, the supervisor I spoke to claimed that they had notified me about the renewal because they had posted a note about it on my account page. She told me it was my responsibility as the customer to read the 'my account' page periodically to see if they had charged me for anything new against my wishes. To me this is utterly unacceptable. They refused to refund my $60, and the rudeness and condescension of the customer service rep and supervisor really upset me.

Minerva of Long Beach, CA (12/04/07)
They guarantee that if you do not meet someone special in 6 months the next six months are free.  They didn't say that there were specific conditions in order to qualify for the guaranteed free six months.  They told me I did not qualify because I removed my profile for about a day.  I did this because I met someone whom I thought was special.  He turned out to be a con artist from Nigeria who asked me for $300, which was not an isolated incidence.  These predators contacted me about 8 different times on Match, but I learned from the first one.

They did not ,at that time, tell me I did not qualify for their guarantee any longer due to my profile not being visible for that short time.

Sarah of Denver CO (11/29/07)
I signed up for a 3 month subscription in August, 2007 for roughly $15. In November, before my account was to renew, I cancelled and was taken to a screen that gave me the date my account was to become inactive. I know it was cancelled, because I was unable to log in. The day following (Nov 27), I was charged $59.97 to my bank account. I called once, and was told that I'd be given a courtesy refund despite their policy. The pending transaction posted to my account anyway. I called again and was told AGAIN I'd be refunded, but have yet to see that money back in my account. Here's their customer service number for anyone who's interested: 1-800-926-2824. Make their life hell. I have requested that my bank place a stop on any debits they attempt to collect.

Cindy of Fort Lauderdale FL (11/23/07)
Match.com was the only service that my credit card company blocked me from using online. (I should have taken that as a warning.) I reluctantly used my checking account to join. Twenty-four hours later, I could not access the website and was told that I was terminated and they would not reveal why. I had to get a subpoena to find out! I politely asked for refunds using their email since they mysteriously and suspiciously do not have a phone number to speak to someone. I received another email apologizing and stating that I can access the website. This was not the case. I am frustrated and had to change my checking account because they will automatically take out money, and I was afraid that they would clean out my account. I will NEVER use MATCH.COM AGAIN.

I was out $60.00.

Lina of Kansas City MO (11/18/07)
I tried Match.com for about two months. I received quite a few messages from potential dates from people who did not even fit the age profile. The ones that fit the age criteria did not have photos with their profile. At the end I tried to cancel my membership, but the site will not let you--you have to call and talk to customer service. I e-mailed them and was told that I was not going to receive a refund for the remaining months even if I will not be using the service. I cannot believe that they can get away with something like this.

I am paying for a service that is not serving me well. Because I am not getting a refund for the remaining  months I cannot go ahead and purchase a different service because I can't afford it. Therefore I will not have the possible opportunity to meet someone else through a different service.

Bobby of Colorado Springs CO (11/17/07)
I cannot get logged on to Match.com. I have tried to log on to executiveteam@match.com. They said something is wrong with my account; that is why i was referred to the above email address. Why can't I make contact with this particular department? Does it even exist? How about some initial results.

Carolyn of Lextington NC (11/15/07)
Somebody by the name of David R. Nichols used my routing number to make an account with match.com. They took $161.00 out of my checking account. I did not make sign up with match.com, and I want my money put back. This has overdrawn my account, and I and don't think I should have to pay for this, either. I want this mess fixed up.

Raymond of Warrensburg, MO (11/13/07)
I terminated my paid account in July, received confirmation of that fact, yet was still continually billed over the next several months. When I brought this to their attention, I was promised a full refund and assured once more that the problem had been rectified.

Yet when I checked my bank account today, I discovered that I have just been billed again. I have had $174.95 to date in unauthorized fund transfers.

Melvina of Haddon Township NJ (10/22/07)
I keep getting text messages from individuals from Match.com asking me out on dates. I have never registered or dealt with match.com. These text messages come in all hours of the night on my cell phone, with new number since January, 2007. I have called Match.com, and they state the problem can't be fixed because of the members' privacy.

My fiance thinks I am cheating on him because these text messages come. He threatens to leave if the messages don't stop.

Linda of Cameron TX (10/18/07)
I was blocked from Match.com and don't know why I was blocked.  Cannot find out.

James of Chatsworth CA (10/14/07)
Auto payments monthly from my bank, continue months after my removal of my profile at their site. I call their billing dept. but it is automated and they do not respond. They continue to send me advertisements of new Matches, but if I go to the site they tell me I must re-join.  taken at least 3 months of $19.95 from me after I requested them to stop.

Allison of Beloit WI (10/01/07)
My checking account was charged by you guys and it was not by me. Someone has stolen my identity. I have been in a relationship for almost 11 years. I did not sign up for match.com and would like my money back in my checking account as soon as possible. I have proof that i did not sign up with match.com by means of the drivers license number you have is not mine. I would like a copy sent to me of the application form that this person filled out for police records. I am aware of who is using my identity and that will be taken care of first thing in the morning when i call the police.

Elke of Collegeville PA (10/01/07)
I signed up with Match.com for 3 months and expected to be canceled after the 3 months expired. Sneaky Match.com automatically renews customers that do not know to physically cancel before the expiration date. They are not willing to work with customers who contact them to cancel the erroneously renewed membership. They say one can resign, but not get a refund. So one pays for a service they do not receive. Very customer unfriendly. I will not use their services again and will tell all my friends how poorly they treat their customers.

I am self-employed and have hit a slow period in my industry with no immediate income expected. The $70.00 charge is a hardship for me at this time.

Michelle of Northridge CA (09/23/07)
I joined Match.com in 2004 for 6 months. At the end of the 6 months, after little satisfaction, I ended my membership and resigned. According to their records the last time my credit card was charged was 12/5/04, and my membership ended 12/27/04. Well, I have just discovered that since that date my credit card has been charged SEVERAL times by them without my using their services or renewing my account. The charges total $557.76. Oddly enough they didn't even charge EVER month, just occasionally - probably makes it less obvious.

I have yet to have a resolution as I just started to fight this battle on Friday, Sept. 21, 2007. I had NO idea they were continually charging me. I have contacted them by email, getting an affidavit from y credit card company, can contacted Match's legal counsel. If they won't reimburse me I will be taking them to small claims court. I am also filing a complaint with the Better Business Bureau.

Kurt of Alexandria VA (09/21/07)
Like many others on here, I signed up for a three day trial, after having to enter in my credit card info. I cancelled the same day I signed up for the service and verified on the account page that I was inactive. Unfortunately, I didn't save the email they sent me as I didn't think there would be a problem. Well, I left for vacation and five days later saw a charge from Match.com on my credit card for one months service. I sent them an email and they responded with a message saying that they don't give refunds.

I called their customer service and told them I had cancelled within the three days and they said I cancelled after I had been billed. Yeah, of course, because I was on vacation and didn't know it happened so I cancelled again. They said I never cancelled during the trial period and said that I'd have to send an email to the executiveteam@match.com for a resolution and that I'd have a response within 24-72 hours. It's been two weeks and I haven't heard anything.

Debra of Palmyra NJ (08/24/07)
Well, 6 months ago I signed up for the 6 months guarantee on Match.com. I uploaded all of my photos, contacted at least 5 members every month and my profile was always visible. During the first 4 months of my membership I was switching photos and updating my profile and every month I received all of my check marks that I had complied with the program. I noticed at the beginning of month 6 that I had a check for failure to upload a primary photo. I called customer service and spoke with Cathy. She told me that there was no problem and it would not impact my subscription.

I went to log into my Match account to check emails and the site was asking me to resubscribe. I called customer service and spoke to Katrina. She told me that my guarantee was revoked because I changed primary photos. No where does it say that you can't change photos. She told me to contact executiveteam@match.com to file a complaint, but I received no response.

The 6 month guarantee is completely bogus and I would tell anyone that asks that the site is not worth joining.

Robert of Pasadena CA (07/17/07)

I was a member of match.com for 6 months and cancelled my membership 3 months ago. I still receive matches via e-mail from them and winks even after I cancelled my membership. Just last week I found a link on their site that tells them to stop all e-mail messages, which they have not. I am still getting matches and winks which I do not want to receive.

My new girlfriend thinks that I am not serious about my relationship as I am still getting e-mails from Match.com, even after I have told her that I have cancelled the account. This has caused a considerable amount of undo stress in our relationship and me personally.

Jason of Bedford MA (06/26/07)
Make Love Happen Guarantee by Match.com is fraudulent program. I had given Match.com another chance after unsuccessful, expensive paid membership attempts for at least 4 (four) years or more by signing up to their Make Love Happen Guarantee program.

I was surprised to notice that for MONTH 2, the Progress Track showed a red exclamation mark. The red exclamation mark indicates that you don’t their minimum requirements for the Make Love Happen Guarantee program. One of the requirements is you must send an email to a minimum of 5 (five) members that you never emailed previously, every month, for 6 (six) consecutive months.

During Month 2, I vividly remembered seeing the notice Good work! You've contacted 5 members this month. The thing that bothers me the most is that I did not see the red exclamation mark in MONTH 2 until MONTH 4! So somewhere along the line, someone did something to the system to cause that to happen.

I read the Program Rules carefully before joining this program, made a commitment to myself, to ensure that I meet one of the requirements, which is to send a minimum of 5 (five) qualified emails to other Match.com members. The technique that I used to remind myself to do so was by book-marking at least 5 (five) qualified members each month and I did that during Month 2.

I called Match.com and complained. Everyone I spoke to was like a robot, incompetent, and did not care to address my issue at all. You cannot speak with a manager/supervisor. Finally, one of them suggested me to write to executiveteam@match.com. I sent an email to that address 3 (three) times, and I did not get any reply from them.

Kj of Spartanburg SC (04/09/07)

I use my check to pay for the subscription and the first payment I did authorize. However 3 months later, $50.97 was withdrawn from my account WITHOUT MY PERMISSION OR MY AUTHORIZATION. I told them I needed a refund. She then put me on hold and said she needed to talk to her manager. My account was credited back shortly there after. I also told her to cancel the account.

I thought this situation was over until April 2007. A couple days ago an email was sent saying thank you for re-activating your account. So I called them immediately to make sure that now no money was taken from my account again without authorization. She told me that the account is showing that it was canceled. I am closing that bank account to ensure no charges will ever be made to my account.

Theresa of Birmingham England (03/21/07)
I subscribed to Match.com in March 2006 and did not use the site from September 2006 so it was inactive, then March 2007 an amount of £67.17 plus £1.00 was taken from my debit card illegally. The bank said they could not refund it and I would have to deal with Match.com. which I think the bank should get a refund back from them as I had not agreed to it. I emailed them and only got one reply asking for user names and emails address that the account belonged to. I have had no other correspondence and would like to know if any body has been able to get there money back from Match, or if there is a legal body that would help people get there money back. Please contact me with any information that would help.

The damage was I was overdrawn in my account, and it sucked up mt BT phone bill which I have been unable to pay untill I get more funds. I think this is despicable and Match needs a legal action taken against them for this.

Funky of Seattle WA (03/17/07)
I have not been a member of Match.com for MONTHS. When all of a sudden a charge shows up on my credit card for a THREE MONTH MEMBERSHIP that I had initially paid for in September of 2006. This membership expired in December of 2006, now all of a sudden in March of 2007 I am being charged $50 for a three month membership that I do not want. I am livid. I of course tried to contact them and of course they are closed. I have not been on the site in months, and I cancelled my membership...I am having my bank reverse the charges.

Carol of Windsor Mill MD (03/03/07)

I applied to Match over a year ago. They told me via email letter that my subscription had been cancelled after several months. Now, I am overdrawn on my credit card account due to Match.com deciding for me to reinstate me with out my permission.

Lynn of Beech Island SC (01/26/07)
They continue to auto renew my subscription and when I complain, they send me a form letter stating they don't give refunds.

Stephen of Indiana, PA (01/17/07)
I went for the free trial, and signed up.  Then I moved from CA to PA and forgot about them until I noticed a renewal charge on my bank account.

I complained and received a token refund not close to the full amount. When I asked if they needed to tell me before they sent the renewal fee through, I was told that they didn't.

I would have used the service again, but not with those kinds of business shanigans.

John of Apo Ae FL (01/11/07)
I went for the free trial, paid a fee to keep the account. The account was locked out and never was I allowed to access the account, called customer service and they said account is locked, nothing could be done. I nevcer got a refund and couldn't use the account. The other day I got an email stating that I would be charged to renew. This is NOT right.

The damage is to my credit card on a monthly basis a membership fee is assessed and there appears to be nothing I can do about it, calling customer service or emailing th eexecutive comitte doesn't help.

Albert of Sequim, WA (12/05/06)
I accepted the free trial and then enrolled in a one time 6-month subscription. Six months later a $77 renewal charged appeared on my credit card from match.com, without any advance notice nor invitation to renew. I do not recall that I ever agreed to THAT.

I could find no customer service contact other than email.  I went through their cancellation procedure. An automatic notice said sorry, my subscription was paid for another six months and I could reactivate any time in that period.

I do not want to reactivate.  I don't know how to get a refund and stop them from using my credit card again.

Loren of Chadron NE (11/01/06)
They will no allow you to unsubscribe and continue to charge annual payments. They do not respond to complaints. I was charged over $65.00 again this year and cannot stop them from continuing this practice.

Fred of Palm Desert CA (10/26/06)
Signed up for 3-day trial period and was charged anyway after cancelling before the 3-day period was up. You have to write them in order to get credit.

Do not fall for the "trial period" hoax.

Stacey of Brick, NJ (10/09/06)
I signed up for one month with Match.com at 29.99. I received the following email from them on 7/26/06: "Rest assured that your account will NOT be automatically renewed. Once your subscription expires on 7/26/2006, you will no longer receive the benefits of a Match.com subscriber. Under no circumstances should your account be charged after your subscription expires".

However the last 2 months, I kept finding charges from Match on my credit card!  I emailed them and within 24 hours I got a generic email back stating they are "sorry to see me go, however, there is a no refund policy" and if I want my account cancelled I need to provide certain information.

I wrote back and said that was unacceptable, I wanted my money back and a guarantee my account was cancelled so this would not happen again. Its been over a week and I have heard nothing.  They can't even give me the courtesy of a response!

Jace of Norwich CT (10/03/06)
I signed up for a free profile with match.com. Shortly after posting a FREE profile I received an email from an Alleged member interested in learning more about me. In order to respond i had to purchase a membership, I chose the least amount of $30.00 to join. The individual turned out to be a spammer from nigeria and not an actual member. I emailed match.com asking them if this was indicative of their business practices, NO response. 2 day's later and my email is flooded with spam for porn sites and pharmacueticals. Ironically, I never received spam prior to joining this site.

I once again emailed them asking to file a complaint and unsubscribe, once again, NO response. This website is a hoax!!!!! Is there no accountability for what amount to nithing more than taking advantage of persons desire to connect with another human being? I am currently trying to cancel my subscription and rectify the issue.

Dave of Windsor CT (09/30/06)
I was accused of being married on match.com by their customer service agents, and they canceled my account. I've never been married. There is no customer service number to call. I'll never use this service again. I paid for a 3 month membership, lasted 2 months before they canceled me automatically with no recourse. The service is a joke

Debbie of Friendswood TX (09/19/06)
I called to cancel my subscription to Match.com after realizing they charged my credit card AGAIN.. I don't know who authorized this credit card purchase. They told me at that time that I would be off they're mailing list in August 2006. I noticed they keep sending me stuff from MATCH.com... I sent them an e-mail asking them why they keep sending me e-mails about possible matches for me. They told me they had no record of me cancelling my subscription and gave me a way to do it on line. I tried to do it that way several times, with no success; this is why I personally called. I think this is a way just for them to bypass the deadline date to charge more money to my credit card.

Gay of Danville IN (08/24/06)
I tried match.com, got nothing so I cancelled my membership. They were taking funds out after I chose not to have it renewed automatically. I cancelled my membership 07/23/06 and on 08/08/06 they took out $119.88 - way more than even the membership I signed up for. I wrote 3 weeks ago - no response. I wrote again - no response.

I lost $119.88 in money I didn't have to lose - it messed up my other payments and ruined my account standings.

A. of Bronx, NY (08/13/06)
I have never been on the MATCH.COM website but they charged my account $29.99 without my knowledge.  I don't know where they got my debit card number, but they caused my account to be overdrafted. 

I wrote MATCH.COM an email explaining what happened but they just ignored me.

Heather of El Paso TX (08/03/06)
When I signed up, I chose to have my membership NOT be renewed automatically. MAtch.com DID, however, renew it automatically and refused to give me a full refund when I contacted them the day after my membership was supposed to have expired.

Joyce of South Jordan, UT (07/18/06)
Two men from Match.com ask me for money.  Both asked for $3500 and both had a sad story.

I called the FBI and lodged a complaint.

Robin of Milford CT (05/23/06)
I had NEVER even heard of this website. I have been happily married for 24+ years.... but someone out there went to Match.com and created an account using MY e-mail address! Unbelievable! So I received an e-mail confirmation of an account having been created, and I went to the website... clicked I Forgot My Password, got the password e-mailed to me.. and then revisited the website and changed the password so the fraud couldn't use the account they created anymore. I then sent an e-mail to Match.com Customer Service telling them some fraud was using MY e-mail address and I wanted the account closed and permanently deleted. I wanted all info at Match.com associated with my e-mail address to be deleted immediately.

I asked them to get back to me ASAP confirming this had been done. Nobody ever responded, so I returned to their website looking for a phone number... there isn't one on their website, so I searched on Google.com and came up with this website (ConsumerAffairs.com). I read through the many, many complaints about this website and amazingly some kind person included the toll free number for Match.com! (1-800-926-28240. I called Match.com and spoke with someone who said the account was being disabled and that the Executive Inquiry Team would look into this matter and respond to me, via e-mail, in 48-72 hours. I was assured that this account was no longer viable - yet was given no clue why someone would use MY e-mail address to create THEIR account. It really doesn't make sense.

Jean of Surrey UK (05/01/06)
They advertised a three-day free trial but made you actually sign up for one month At $34 something. After this, I assumed they would contact me to see if I wanted to continue for 12 months at a much much lower rate for the full year. They did not and I realized that they were continuing to provide service. I went online and found that I would have to ACTUALLY CANCEL if I wanted to discontinue. They were automatically charging me the highest rate of $34.95. So I cancelled.

I was careful to ensure that they did not continue to charge me again. They had charged me in February, and the beginning of March. Then this is when I cancelled. I found out that they ALSO charged again at the end of March. I went online and made sure that the system was cancelled, just a few days ago in April. I got an e-mail to say that it had been cancelled and I queried this with them, asking for reassurance, but they did not respond.

This morning, I got an e-mail from a potential romantic match (now it is May 1), so I realized that my profile was still on line and that the service had started up again. I cancelled a third time. Then I contacted VISA and they confirmed that I had been charged once in February and twice in March. I told Visa I wanted a refund on the last payment and that they were never ever to honour anything to Match.com again. By rights, I feel I should have two refunds of $34.95 because I only ever authorized one charge and that was for the initial trial.

Peter of New Port Richey, FL (04/21/06)
At noon on Tuesday, April 18, I decided to give MatchFreeTrial.Com's 'Three Day Free Trial' a try. Toward the end of the log-on process I found I was disliking the site so I decided to cancel immediately. In spite of this, they sent me a 'Registration Confirmation'. I wrote back that I had cancelled without ever logging on, and was more interested in getting a 'Cancellation Confirmation'.

On the 19th I received a message from them that they had had technical problems with the photo I had submitted. I wrote back that I had never submitted a photo, and had cancelled during the sign-on process. On the 21st I checked my account balance and discovered Match.Com had charged me $38.98.

Evidently Match.Com is hopelessly disorganised at best, or have adopted some really sleazy tactics at worst. It is clearly useless writing to them direct, as they pay no attention.

Nichole of Los Angeles CA (04/02/06)
Match.com continued to sporadically charge my credit card long after I cancelled my account. First let me say, when it comes to reading the fine print I'm about the most anal person in the world. I always compulsively read every single detail, as I did when I signed up for a three month subscription to Match.com. A few days before the end of my three months I followed step-by-step their cancellation process and confirmed it more than once.

A few days ago I noticed $50 charge from Match.com. I had signed up for the service last June and cancelled in early September, and now this is nine months later in March. I called and talked to a sedate, uninterested customer service representative who simply kept repeating to me that Match.com has an autorenewal system that I failed to opt out of. No matter what I said about taking every step indicated on their site to cancel, she would just pause, sigh, and then repeat her mantra. I wanted to pull my hair out.

She told me that I had been charged this amount every three months since June because of this autorenewal system. However, being the obsessive compulsive that I am, I have every single credit card statement dating back to June. Oddly, I was charged in June, which was when I initially signed up and which was authorized. So if this was an autorenewal issue, then I should have been charged again in September. I was not. There is no Match.com charge again until December - unauthorized. Then again this month, March - unauthorized.

If the renewal was automatic, then why wasn't I automatically charged in September? I'll tell you why: because I cancelled and I confirmed and the account was closed. It required some other intervention for this charge to be made again several months later. As a business it must be really nice to have lifelong access to peoples' credit cards and the ability to charge them at will.

When we cancel, our credit card information should be removed from their records. If business dips but some employees still want to upgrade their Beamers, why not squeeze a little extra from those easily-accessible cancelled accounts? What's to stop them? Reading all the other postings on this board, the answer is obviously, nothing. The customer "service" rep refused to give me a refund for the most recent charge even though it was charged less than a week ago. She's going to prorate my latest subscription and allow me to pay for only one month and still have access to the service up until April 18.

I told her I don't want access to the crappy service for any time at all, but she said that's the best she could do. My, how generous. I called my credit card company and had the number changed and a new card reissued so that this parasite, Match.com, can't continue feeding off it. They put up such a good, positive front in all their advertising. How disappointing.

I took a course in Contracts a long time ago and know that there are laws against charging people for goods and services when there is lack of an action on the payee's part authorizing it. Something to the effect of, "absense of an action cannot imply consent." I know it derived from the times when book and music companies would send thier products out unsolicited and enclosed a message saying that if the person did not respond it would be assumed that they wanted the product and they would thereafter be charged for it. I really think similar reform is needed with all this online autorenewal stuff and with these companies maintaining lifelong access to our credit cards. 

Paul of Colchester , UK (03/24/06)
MATCH.COM took another months subscription when I cancelled. I read some of the articles on your site, seems as MATCH.COM have hit the UK with the same effect. My credit card was charged for another months service when I cancelled my subscription. I contacted the help desk and was told this was deducted for my convenience, not theirs and as I had used the site (to look for contact numbers to complain) I would be charged.

The call takers were rude and said thay were unable to refund my monies, please enjoy the next 28 days search the site.I kept telling them I did not wnt this service however true to form they kept asking if there was anything else they could do for me (Scream!!!!)

Vicki  of Tulsa OK (03/16/06)
I signed up for a one-month subscription, elected "do not renew automatically", AND elected un-subscribe after about a week. I checked my account after the end of the month and they had it closed. Two days later I was charged for another month (which caused a $20 overdraft) and sent them an e-mail explaining they had charged my account in error without permission and I wanted a refund. They refused.

I replied 2 more times to their e-mail and they still refuse, although they did say they would mark my account as "DO NOT RENEW" after I threatened to hire an attorney for a class action lawsuit. I have sent an e-mail to the Dr Phil show and plan to contact every public media form I can to get this information out, about their unscrupulous business practices... I also e-mailed my bank to try and recover this money.

Marie of Jacksonville FL (03/06/06)
I called to request cancellation of their "auto-renewal" service fee, which I did not authorize. They have an automatic renewal policy that requires you to cancel or otherwise you will be charged. I informed them that this is a deceptive practice and borders on fraud. When told that my credit would take 7-10 days, I told them that that was not acceptable and asked to speak with a manager. Their Customer Service Floor Manager - Erica (don't have a last name as she hung up on me before I could get it), was EXTREMLY RUDE, spoke over me so loudly that I could not get a word in edgewise, threatend not to refund my money and then hung up on me.

Tina of Granada Hills CA (03/01/06)
I signed up for a free 3 day trial and forgot to cancel. My Credit Card was charged almost $80.00. I never even used the service except for 1 hour. The Customer Service Rep told me they would give me 20.00 back as a partial refund. What happened to good faith? I explained to her that I never even used the service. I am so furious right now.

Lorraine of Quincy MA (02/24/06)
Checking my bank account online, I found a charge from Match.com for $34.99. I've never even been to the site, much less purchased a subscription!

I called their 800 number and, after the young lady obtained my name, credit card number, and date of birth, she refused to give me any information about where the account had originated. She told me that she'd "email" their "executive fraud unit" and that I should expect to hear from them in a couple of days. I asked her for a phone number or email address to contact them directly and she told me that she was not permitted to provide it.

I'm still waiting to hear from them. Meanwhile, I had to cancel my credit/debit card and apply for a new one at the cost of $10.00. I have to submit a fraud report to the bank that issued my card. And I wonder if I'll ever find out how Match.com came by my card number.

Jean of Amherst, NJ (1/26/06)
I had a 3-month membership with Match.com and was locked out of my account, without any sort of notice or warning. And, nobody took the time to email or phone me.

When I finally got a representative on the phone, she told me she could not tell me what the problem was and that I had to email their abuse department. That was days ago. I have sent several more emails and received no replies.

I was only able to use my membership for one week (you heard me…one week), but at least they can't get more of my cash. And the few days I was online I was exposed to some of the most obnoxiously rude people I have ever encountered.

Damages: $60. Time. Frustration.

Teresa of Kailua Kona, HI (1/15/06)
I joined Match.com last year and canceled after one month's use. Then 7 months later I see that match.com charged my credit card! I went to the site and told them that it was not me, but them that renewed my subscription for their services!

Damages: My credit card company told me that Match.com had already charged me for 2 months even though I have not visited them in over 7 months.

Trish of Sacramento, CA (1/14/06)
I initially enrolled in Match.com's free 7-day trial membership. In order to get the free trial, I had to select one of their offers and submit my credit card information. I selected the 1-month for $29.99 offer.

I cancelled on the 6th day of the free trial membership. However, they did not cancel me, instead I was charged $29.99 AND following month I was charged another $29.99! I sent 3 emails to customer service - they never responded. I finally reached a customer service rep by phone who told me that when I signed up there was a note, at the bottom of the page, that I was going to be enrolled in auto-renewal.

Isn't there a law against INTENTIONAL AMBIGUOUS ADVERTISING designed to MISLEAD the consumers?

Wendy of Bluffton, SC (1/5/06)
I joined Match.com for three months with high hopes. I should have known better. I tried to cancel four days later as I thought the service was terrible! Unfortunately, I did not read their refund (or lack thereof) policy before joining.

I requested a refund for a portion of the three months. I would have been happy to forfeit 1-month's fee, but they refused to refund anything. When I tried to e-mail their Customer Service again, all my e-mails were deleted without being read and no one ever responded again.

Damage: A loss of approximately $55. Match.com's refusal to refund anything is unfair and, in my opinion, the only way they can make money is to trap unwary and optimistic new members.

Aimee of Austin, TX (1/3/06)
Reading the other complaints, I am obviously not alone.

I enrolled in a 2-month subscription to Match.com in September. In November a friend warned me that they would auto-renew if you signed up using a debit card.

I checked my records, as my subscription period had expired and I did not see any new charges. COME JANUARY, and I have a charge for $54 for a 4-month subscription!!!

They will not give any customer service phone numbers on their website and at this point nobody is returning my emails.

Nollaig of Albany, NY (1/3/06)
I have tried repeatedly to cancel my account, yet every month they keep deducting a fee. I have written again and again and they never respond.

Damages: I have been billed $29.95 several months in a row, after I requested they close the account.

Mary of Gig Harbor, WA (12/29/05)
When I signed up for a 3-month membership to this dating website, it was for THREE months. Match.com took the liberty of charging my credit card for an additional 3-month period without letting me know. I wrote and explained that they have no right to renew the subscription without letting the consumer know. They refused my request for even a PARTIAL refund. I believe that Match.com is unreasonable and unethical, and this is extremely poor business practice on their part.

Damages: My card was charged over $50, which is two weeks worth of groceries for me. I'm currently unemployed and explained this to Match.com, but they wouldn't budge on their "no refund" policy.

Shauna of Las Vegas, NV (12/17/05)
As a new potential customer, I decided to change from the free trial account to a 3-month membership. A friend warned me to be sure to specify that my account was not to be renewed (you have to go into account settings in your profile). But Match.com renewed my account this month without my permission.

Damages: My bank and I are working together to get this $50.97 charge disputed. Also, we've taken screen shots of the membership agreement because it has changed. The customer service rep told me there was no option to check for non-renewal. It WAS part of the profile, on one of the screens, at some point in time.

Nikki of Sacramento, CA (12/5/05)
I signed up with Match.com choosing their 1-month option. I wrote to them twice before my subscription was up stating that I did not wish to renew my subscription (which I shouldn't have to do since I only picked their 'one month' option) didn't hear back from them.

Yup, you guessed it - they went ahead and 'conveniently renewed my membership'. And even though I called the very day that they decided to renew it, it was already too late to reverse the charges. How do I stop these people from just automatically renewing my membership and dipping their fingers into my bank account without my authorization?

Angie of Saint Cloud, MN (12/2/05)
I signed up for 1-month trial in June 2004, only to find out that they have been charging my account $19.95 ever since then! They have simply been taking money out of my checking account electronically and I have not utilized their site since that first month.

They are not responding to my complaints or requests for my money back.

Avis of Albany, NY (11/28/05)
I joined Match.com but was not happy with the members or the service and cancelled less than one month later in June. The month was charged to my daughter's credit card.

I started receiving emails from Match and assumed they were just trying to get me to sign up again so I deleted them and blocked them on my AOL account. Then my daughter discovered they had billed her credit card for July and, by the time she got her bill, they had already billed her for August.

They agreed that I cancelled on June 28th, but insisted I reopened the account, which I did not. I have re-cancelled the account and told them to mark it "Do Not Reopen", but they still have not refunded the money they took out of my daughter's account.

Judy of Denver, CO (11/18/05)
I signed with Match.com two months ago. When I checked my profile, I saw that it contained incorrect information on three separate occasions. I have sent emails, and in the third one I requested that my membership be cancelled and my money refunded, but no one has replied to any of my emails.

I am also not happy with the information shown on their website. My name was shown as "active in the last 24 hours" when I hadn't logged on in 4-7 days. The website also states that once you view someone's profile, your picture will never again reappear in their "who's viewed me page" but what they don't tell you is that your picture moves to the top of that list each time, so the site is very misleading.

Max of Nelson, Canada (10/20/05)
I subscribed online to Match.com with my Visa card for one month ONLY but they billed me for six months. I cancelled the membership and received a confirmation, yet they billed me again for another 6 months. Their 800-phone number does not work from Canada. They have no other way to contact them except email, which I have tried numerous times, but they do NOT respond.

Christine of Oxford, MI (10/13/05)
I joined Match.com for two months and elected to be billed only for the months that I specified. I was not aware that they would keep billing me after I made a selection to cancel on-line.

I stopped using the sight in July 2005 and the customer service rep confirmed that, however they continued to bill me through October 2005 and refuse to refund the $120. I think this is a RIP OFF!!

Candy of Placerville, CA (8/23/05)
I joined Match.com under a 7-day FREE promotional offer and cancelled on the sixth day. I have been billed $29.99 for the past four months.

Jeff of Saddle Brook, NJ (8/4/05)
I joined Match.com in 2002 for six months. I did not renew my subscription and it expired with no auto-renewal. I joined again in June of 2004 for another six months. In November, I manually renewed my account; again there was no auto-renewal.

I decided to let the account expire again, but in the process it was auto-billed for another six months on July 24. My account had been inactive for the three months prior.

I have called everyday for the past 9 days (day and night, 9a-9p) and every day they say there are no supervisors available to take my call. They always promise to have a supervisor call me back, they take my phone number and I don't hear from them. I have wasted over 100 minutes on my cell phone trying to deal with this issue.

Jori of Clearwater, FL (8/1/05)
I wanted to sign up for a 1-month subscription to Match.com, but I accidentally signed up for 6 months. Once I was into the on-line process, I could not back out. I called customer service the very next day and was told they could not help me, that I needed to go to the website to cancel.

When I tried that, it canceled my subscription as of 2/24/06. I called customer service again and spoke with Heather who said the company policy is no refunds.

Damages: Match.com has billed me $77.00 for a six-month subscription when all I wanted as a one-month for $29.99.

Candy of Placerville CA (8/23/05):
I joined match.com under a 7-DAY FREE PROMOTIONAL OFFER and cancelled on the sixth day. I have been billed $29.99 for the past four months. So far, they have ripped me off for $120.

Jeff of Saddle Brook, NJ (8/4/05)
I joined Match.com in 2002 for six months. I did not renew my subscription and it expired with no auto-renewal. I joined again in June of 2004 for another six months. In November, I manually renewed my account; again there was no auto-renewal.

I decided to let the account expire again, but in the process it was auto-billed for another six months on July 24. My account had been inactive for the three months prior.

I have called everyday for the past nine days. Each day they say there are no supervisors available to take my call. (try it - you'll see what I mean 1-800-926-2824 - no matter what time day or night 9a-9p) They always promise to have a supervisor call me back, they take my phone number and I don't hear from them. Since I use a cell phone, I have wasted over 100 minutes trying to deal with this issue.

I never agreed to any charge on my card.

Jori of Clearwater, FL (8/1/05):
I wanted to sign up for a one-month subscription to Match.com, but I accidentally signed up for 6 months. Once I was into the on-line process, I could not back out. I called customer service the very next day and was told they could not help me, that I needed to go to the website to cancel.

When I tried that, it canceled my subscription as of 2/24/06. I called customer service again and spoke with Heather who said the company policy is no refunds.

Damages: Match.com has billed me $77.00 for a six-month subscription when all I wanted as a one-month for $29.99.

Robert of Meggett SC (4/8/05):
Had a 3-month subscription. After starting the 2nd month, I cancelled the upcoming one almost 2 1/2 months ahead. I got an e-mail from them saying all was done and in no way would be billed anymore. Guess what -- 2 1/2 months later they debit my card again for the $44. I send them an e-mail explaining what happened, and they tell me to call a certain number. When I do, the morons with no last names tell me they have no record of it, even after I send them the copy that I kept of their own e-mail stating it was cancelled and I would not be billed anymore.

Timothy of Sacramento CA (4/7/05):
The only way to sign up for match.com is sign the auto-enrollment agreement. The make money by hoping people don't notice that they are auto-renewed. They give no email warning that they are charging customers again. All websites should tell customers before auto-renewing.

Dean of Anna IL (4/4/05):
After paying for a 3-month subscription, they renewed without my consent (it was not listed that they would continually charge my card). I am in the process of disputing it with my CC company. Match will not refund. Be warned, and read anything you sign your credit card access to.

Richard of Nashville TN (3/9/05):
I bought a six-month membership last August. Near the end of this February, I knew my subscription would expire. I let it do so. On 2/28/05, Match.com charged me $65.70. I complained and they said it was a auto-renew membership. I went to the website. The only place or time you read that is after you pay. They send nothing in writing, electronically or hard copy, that says it's auto-renew. Who can remember six months? They refuse to refund my fee but did cancel my membership.

Darci of Gainesville FL (1/11/05):
Prior to subscibing, I decided to put a profile on match.com to see if I got any response. I have contacted customer service several times. They responded to me on one question regarding payment methods when subscribing, but any other question or comment I had went unanswered. They will not give out any phone number, and the subscription address is a PO Box, so there is no way to contact them. I am glad that I did not subscribe, after their lack of customer service.

They are misleading a lot of paying subscribers by giving them matches that can't reply to them, and no way for the nonsubscriber to say that they can't respond. When people do subscribe they don't realize that they are getting duplicate matches e-mailed to them, and many of those matches do not subscribe and there is no way of knowing. All questions or comments that I have sent regarding these concerns have gone without response.

Adrienne of Winchester KY (12/30/04):
I had the same profile and customer service problems with Match, but my concern with it is more the kind of people who are involved in it. If you're looking for sincere relationships, go elsewhere! It's as much of a "meat market" as a bar, and provides a ready stream of people who fall into two categories: I Want to Get Married Immediately or I Want Sex.

After almost a year on the service, and countless "winks" and contacts, I met exactly 6 people, two of whom bore no resemblance whatsoever in person to the pictures they posted, one who had an entirely different personality than was portrayed, one that was married (not information shared on the site!) one who spent over a month stalking me, and one who was just a game-player.

I think the weakness in Match is that we all love to be validated, or flattered, and even when you meet someone and share an interest in getting to know each other, you can always go home, sign on, and there are a couple more people who will do that for you. So my concern is that it only serves as a toy for disturbed people with real problems in developing sincere relationships on any level, which is probably why they're using that avenue to begin with! You can be anyone you want to be on the internet....be careful who you get involved with from this site and think carefully about whether this is what you're looking for.

Helen of Arlington VA (11/24/04):
I paid for a year-long membership with Match.com about 2 months ago. Sunday, 21 NOV, I tried to log on to my account but instead, a message came up telling me to contact the customer care line. I called the 1-800-92-MATCH and they told me it had been locked out on account of "abuse" and that they couldn't help me with any further information. The only way I could find out is by emailing abuse@match.com (absolutely no phone calls, period).

I emailed them at the abuse dept and they emailed me back saying they couldn't tell me anything about the account unless I submitted a subpoena to their legal dept because of THEIR Privacy policy ... but this is MY account. In the Terms of Use Agreement, they say that if they terminate my account then I am not entitled to a refund - but if that is the case, they should tell me why. And, according to the Agreement, they should have notified me upon cancellation, and they never did. I honestly have no idea what I did to deserve the cancellation. I feel they have cancelled my membership without any cause at all.

Nana of Albany CA (10/5/04):
I read the reviews of Match.com and would like to say, in their defense, that I know four couples who have married as a result of meeting via match.com. I know a number of folks who have dated people through the service, as well. It's a pretty decent value for the money, especially compared with matchmaker services, and it is (as in life) up to the person using the service to screen their correspondents and make the same kind of sensible judgements about the folks they meet that they have to make offline in real life.

Rich of Kennewick WA (7/17/04):
The profile-viewed counter stopped at 76. It took two weeks before I received a response that stated that they were having technical difficulties with the counter. In the time I have been a member I have received very few responses to my profile and no responses to emails I have sent. I have written several times requesting that my service be stopped and that remaining funds be returned. They have not done that. I was foolish enough to sign up for three months.

Dannie of Seatac WA (1/1/04):
Last summer, I bought a 1-year membership to this service. They send you groupings of "matches". These sends are blind, the matches don't actually "wink" or show interest, and I'm fat, so I've had little actual interest. Two months ago I hooked up with a service that is more up my alley, males actually access the site because they prefer large women.

At bbwamerica, I've had way more interest, almost daily, and they're people interested in me, not a collection of possibilities based on race, age, etc. and the annoying thing is, match will send this collection several times a week with the audacity to call them YOUR NEW MATCHES when they are the same tired faces that I've discovered are not interested in fat women.

I asked for my money back, even a portion of it and was emailed that they do not offer refunds or credit for unused time. No mention about them sending me the same "matches" over and over. The option I was given was to resign service. I would like the money back so I can put it into a service that works for me, not them.

Christian of Kansas City (10/27/03):
I have been on and off with Match.com for about three years now. I have never once had a 'smooth ride' with them when it comes to dealing with their customer service department regarding my profile or with billing issues. They have made unauthorized charges to my card, they have said that my screen name, which contained a TV characters name, was inappropriate, while allowing blatantly vulgar names to continue on.

Profile additions or changes are rejected arbitrarily, there are no set standards or word checks in place to see whether or not your profile has 'acceptable' content It appears that one has to wait for some match.com person to read it and deem it acceptable. They are not consistent and cannot seem to provide any discernable form of customer service.

A waste of time and hassle. Dating is difficult enough. Match.com makes this difficult process extremely moreso with their inexplicable policies.

Lilie of Las Vegas (7/7/03):
I signed up for a one-month-only service and the wording for the product is $24.95 for only one month of access. This was in May. It is now July and I have just discovered that they are taking $24.95 out of my account every month without my permission. Their website does not provide a number to speak with someone directly. I have sent emails for three days and no one will respond to my email.

Russ of Garrison NY (6/3/02):
Members are not receiving E-mails. Why am I paying for a half baked service?

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