Match.com

I was a free member for a while and had no problems. Once I subscribed, weird things started happening. People began receiving e-mails from my account that I did not send! When I called Match, they told me it was a virus in my computer. I also started receiving e-mails from others that they did not send. All of these e-mails said that I (or the user) had posted new pictures and gave a link to go see them. If you clicked the link, you ended up at some weird site asking you to re-sign in. If you signed in, you are screwed. Now, my username has been changed and I cannot access my account at all. I can't delete my info (though I have cancelled my account). All of my personal and billing data are apparently in someone else's hands and Match pretends like they have no idea what happened. I now worry every day that some hacker is going to grab my CC and personal info and use it. I am really angry, and Match.com does nothing. I'd say it's time to get the national news folks involved! Stay away from these guys!

I went through the six-month subscription with Match and during that time did not meet anyone but contacted the required number of members and kept profile visible and active. I got the notice that I was eligible for the free follow-on six months subscription per their guarantee and clicked that I wanted this. However, my account is now in a deactivated state and can't access emails, etc. I've tried contacting customer service about this and have gotten no response back. The account wants you to subscribe again when I hit my account. However, based on many complaints about Match, renewing without authorization and I will count myself lucky and let go and not ever deal with them again. Match.com is the most useless and ineffective thing I have ever used to try to meet someone.

I joined Match with the three monthly payment options. As seems to be the case with most members, Match charged me a fourth payment. I have internet banking which only has statements for 3 months so had to fiddle with it to find all four payments. I contacted Match by email requesting a phone call and was contacted by a girl who "offered" to refund my extra payment but said it might take as long as 20 days (working days no doubt!). She spoke as though she was doing me a huge favor by "offering" to refund the stolen payment and refused to put me through to someone in authority. Even if the payment is refunded, they will have effectively borrowed my money free of charge!

What an absolute rip off! It's not as though this is a one off, this is a common occurrence with match. The people who run and own Match are aware of this happening so are clearly doing it deliberately which makes it fraud in the eyes of the law. Crooks!

I wish Match.com would allow at least one weekend (2 days) of free service. I've found one person who lives near me and unfortunately can't contact him because I don't subscribe and don't have a credit card. Also, they review your profiles so scrupulously and will not allow anything they dislike. If you try to put in another site to contact you at they will not allow it.

I never signed up for Match.com. When I joined the weather channel app on my iPhone, somehow you entered me in your mail out. I have canceled the weather channel app and asked you to delete me from your mail out. PS, I never joined your service!

I tried to cancel twice and they charged me over $100 for 3 months of service. Absolute sham and they refuse to give refunds!

I signed up for one month only, with no recurring charges, and was charged for another month. The company has no complaint department or customer service contact information.

Three months ago, I used Match for a month or two, and just recently was charged $59.99 again for a subscription that I did not sign up for. Please refund this unnecessary charge, and cancel my membership immediately.

After numerous emails from match.com and trial membership offers, I authorized match.com to charge our Visa card $68.97 for their "3 month trial membership". Therefore, my understanding was that after the three-month trial membership, my membership would expire, and my card would not be charged again. However, to my disbelief, match.com has charged my card for $68.97 without my authorization or permission. This is clearly illegal and fraudulent. I will be contacting my bank to file a formal complaint for the unauthorized charges match.com has billed my Visa card. I will then contact the Better Business Bureau and law enforcement authorities.

My sister paid for a 3-month membership for me (a birthday gift). I was contacted by a gentleman from another state who really put on the pressure for me to meet him in a grocery store parking lot. I felt extremely unsafe, so I discontinued the conversation. The next day, the account he used came up as a woman from another state. I contacted Match about this immediately. I never received a reply. I contacted them twice more with no reply, so I canceled my membership. When I canceled, I listed this as the reason I was leaving and requested again that they contact me. I got no reply. I completely discontinued my account, deleted my profile, etc.

To add insult to injury, my sister recently noticed that they charged her card again and apparently have been charging it for the past year. I got back on to file a complaint, but was unable to submit it via email. I tried to delete her debit card info from my account but was unable to do so (the site won't let me). My sister called and was told since it was my membership, I have to call. I don't even think that's legal, it's her credit card. They should be able to remove the information at her request. She ended up canceling her debit card and getting a completely new number, but somehow they've charged her yet again.

I have a daughter who has mental illness and she used the laptop. I do not wish that Match.com appear in our laptop. I am not interested on Match.com. Please remove it from my yahoo ASAP. She had very bad experiences with dates online and caused her to end in hospital. Please fix this unethical problem. I never requested Match.com. We are family. Thank you.

I have been scammed by someone on Match.com. I met this "man", Martin ** on 10/20/11 through Match.com. I never met him in person, but fell for his lies completely and was scammed out of thousands of dollars.

I unfortunately cannot remember my "user name" as I only visited Match a few times but my email is **@yahoo.com, and his user name was memartinyou... email **@l.com. I have called the Fraud Dept at Match.com, and am also filing a complaint here. I have also contacted the Western Union Fraud Dept, and the local authorities, also my bank.

I sent money to this "man" on 4 different occasions. He supposedly was from the UK, looking for a home in the US (I am in Virginia). It is a long story but he supposedly owned his own construction company, took a job in S. Africa, which is where I sent him money. The first money was sent on 11/30/11, for $5000 for a crane to be fixed through Western Union to a "Lusanda **" in Cape Town, South Africa, a "supposed friend he had down there through work."

The 2nd was a wire transfer through my bank, one sent on 12/20/11 for $7000 and one on 12/21/11 for $10,000 through Wells Fargo. The money was supposedly for damage caused by the crane and to pay fines for a case brought up against him by injured workers.

The 4th was a transfer of $3500 through Western Union, for final taxes on his earnings. After that last transfer, he was supposedly on his way to the UK, then to the US. When I did not hear from him for 48 hours, I scoured the internet for a way to reach him in the UK, that is how "real" he was to me. I finally found his supposed daughters name linked with Cambridge, UK - found scam all over the place.

My life has been destroyed because of this person. This money was not mine. I told "him" from the beginning I had no money. That any money I would send him was either cash advances on a Visa, a personal loan and finally I sold my car! I am destroyed financially, emotionally and will feel humiliated the rest of my life.

I am recently divorced, after a very abusive 21 year marriage, thought I had found a soul mate all I wanted my entire life. I told "him" I had 2 children to support. He has no soul. He supposedly was a widower with a child, Sherry **. Parents deceased. Sherry's grandmother was supposedly living in the UK. I have receipts for all of the money transfers but they are copies and I have no way of scanning them. Please let me know if I need to mail them to you. I also have another name. Nomonde ** - "he" gave me this name to transfer the $17000 to only Western Union wanted more ID and would not transfer it without this. They also wanted receipts for what the money was for. He did not want to take the time to gather these, told me to go to my bank to transfer the money, had a bank acct at a bank in CapeTown, his lawyers acct, which looked very legitimate. The bank did not question anything. For all I know "Martin" could be this Patience person or the Lusanda person, even a female.

I also have bank acct information in the UK because before the wire transfer he wanted to "wire me his money in the UK to my acct in the US". This transfer required an extremely expensive "anti-terrorism certificate" to be purchased by me. I did not pay so he thought of some way else to scam me. Thus the wire transfer.

I have had to change my bank acct information. I have no car and as I told him, I was losing my job this week but he was going to come take care of me so I had not been worried. Now I am in debt for $25,500, plus fees of $400 for the transfers, plus I have no car and two children to care for. Because of my stupidity, this website not restricting who has access and because of this person w/out a soul, my life is ruined. I have nothing.

I have been to the local authorities, but am not sure how much they can do. I have contacted the Fraud Dept at Western Union. I have been to the two banks involved, and they are not able to help in any way. Please advise if there is anything else I can do. Also please let me know if there is anything I need to send you. I have copies of each and every email he sent... requesting money, receiving money from me, etc. I have documentation of this supposed job he had down there, pictures, cell phone, talked to him - everything. His cell phone number in S. Africa (I guess) was **... country code 44. He even called me from Alabama before leaving (I have no idea if any of this is true obviously) but the area code was Alabama.

Match.com needs to have more regulations on this site with warnings every where about not exchanging personal email addresses! I have never been to a dating website, nor will I ever go again, but had no clue these people could not be trusted. Never heard of dating scams. Well I now have my head out of the sand the hard way. Match.com scams are all over the internet. Had I known that, I would have simply googled that and seen this person's profile from several people. He must be caught. He knowingly destroyed someone who was struggling emotionally and financially. I will never, ever recover.

Let me know if you need any more information.

Match.com automatically renewed the charge on my credit card. I got no receipt of notification that it was going to happen. I did know Match.com was going to auto-renew and when I previously tried to cancel, the site informed me that I would lose access immediately. That makes no sense, being that I paid and so I wanted to use it until it was over. However, if you log on after the date of auto-renewal, then it tells you you're paid up to April (3 months from now), and conveniently now you can cancel now but you're paid up until April.

That is a sneaky way of getting people caught in the circle of trying to wait until its closer to the date of renewal to cancel but hoping they forget then refusing to refund. I think if we call within a week of renewal to cancel that it should be accompanied, especially when I am telling you I will not be using it for the next three months.

I asked to be matched with people 50 miles around where I live. They have been sending me mostly people from Ontario, Quebec and Washington State. I don't know what the maps in Texas look like, but my map here clearly shows that Ontario, etc. are all further away than 50 miles from Vancouver Island! Shame on you for taking my money and getting my hopes up. What a scam.

My pictures were stolen and used on other profile on match.com. Match said they would remove in an hour but did not. This is the third time this has occurred.

Unauthorized charges on my checking account! I have never been on Match.com and I looked at my checking account online today and I have been charged $65.40 for their services. When I called the 800 number on my statement, I got a recording to leave my name, username, email address and phone number and they will get back to me. When the recording answers, it says Match.com international. I have left 2 messages and no return call. Hoping you can help me get my money back.

My complaints are more with the billing practices of match.com. They, "match.com", renewed my membership and charged me an additional $108 with zero notice. I was not called, emailed or even messaged on their own site. When I called to ask for a refund the company, they said that they have a no refund policy and that I was out of luck.

They said there is a section on their website to check when it will be renewed. I am very computer literate and would not have known that I would need to check there to know I was being billed. It's the responsibility of the company to notify me and give me a receipt of purchase of services. They said there was activity on my account in the two weeks since I had been billed. Their policy on what is activity is also a joke basically if someone looks at your profile that is activity and you can't get a refund.

It was two weeks to the day that I saw the charge that I was billed and I called that minute to dispute the charge. I am disputing the charges with my bank tomorrow Monday, the 23rd of January 2012.

I had originally activated my match.com (3 month subscription) account on March 12, 2011 online. I was dissatisfied with the service and called an agent, Nathaniel S and requested that he cancel my account 3-month subscription and to cancel my account after a month.

He said that was possible and assured me that that can be done. I am aware of the auto-renewal feature, but after I spoke with Nathaniel S on March 16th, 2011, and requested a change in my 3-month subscription to a one month and to cancel my account after the one month, Nathaniel S assured me that he made those changes. I called match.com on January 22, 2012 to "reactivate" my account and to see it they have any deals, the agent informed me that I'm already subscribed to the service and that I've been paying $45.72 every month since April.

They credited back 2 payments (December, January), but refused to assume any responsibility for any miscommunication on the agent's part. Match is also able to see that I have not had any activity on their website (i.e. contacting a match, 'winking' at any matches or any sort of activity to indicate that I am using their site) and they still refuse to honor their word. I feel misinformed and I feel ripped off by this scam. I feel that this is a sneaky way of misguiding a consumer/customer on their rules and regulations. I hope you can help me. I spoke with several agents and they refuse to resolve this matter.

I am desperately attempting to have Match.com ads from popping up on these e-mail sites: **. They are a menace to us as we try to read our e-mails and have these ads show up every time on the site. We are a Christian couple and these ads are unwanted! Please help me feel comfortable as I or my husband access our e-mails. I don't know anywhere else to go to try to stop these ads. Feel free to e-mail me or call if there are any other resources available to me. I appreciate your time and look forward to freely checking my e-mail sites. Thank you.

Match.com truly is the worst dating site out there. You can send winks or emails and get absolutely no replies. You have no idea if the person on the other end is real or a paying member. As a non-paying member, you will probably never hear from them. But you have no way of knowing. It's like a grocery store continually advertising that they have toilet paper, except that they really don't. Seems like false, fraudulent advertising to me. Do not, please, do not spend your hard-earned money on this site or any dating site for that matter.

I have sent several emails and contacted the online chat for resolution of my membership and have not received a satisfactory answer. I have posted several negative comments on consumer sites including http://www.consumeraffairs.com/dating_services/match.html. It is astounding that match.com does not respond in a timely manner especially since public opinion and social media can be very detrimental to your business.

I will be following up with a letter to corporate headquarters requesting a full refund of my membership, as well as contacting my credit card company to suspend and dispute the charges. As I'm sure you are aware, I will eventually win this customer service matter and you will have lost a customer, as well as many others through negative publicity. Is it really worth the loss of business that match. com will occur by neglecting customer needs?

It appears that match.com has lost focus on professionalism, customer service and follow up. I hardly can support a company that attempts to help people meet others when the company itself can hardly manage its own internal affairs

I paid for a month twice. I had nothing but fake people sending me winks and then after wasting my time, finding out the details were all wrong with lies and misinformation and that they were from Russia or Ghana. It proved to be a time waster and a dysfunctional lie. I want my money replaced and these actions corrected!

I paid for a six-month subscription to Match.com, and my six months have since run out. An automatic debit for $120.00 was taken from my account, for an additional six months, that I did not authorize. When I called Match.com's customer service number, I was told that I had agreed to a renewal six months ago, when I initially signed up. The first agent was unable to grant me my refund, because I was not "eligible" for the refund. So her supervisor got on the phone with me, and repeated the same reason to me.

Finally, I was put in touch with someone from the corporate office. The conversation with this woman became a heated argument. She ended up canceling my account, without refunding my $120.00. I cited www.consumeraffaris.com, and literally read two of the testimonials to her, and she still refused to refund me my money, insisting that I agreed to the renewal. I then stated, "I am on the phone as a living, breathing human being, that I do not agree to the renewal, and that you, as a living, breathing human being, need to refund me my money". She followed up with a "thanks for calling Match.com, have a nice day," and hung up on me.

I have made it a new priority to ensure that this fraudulent company never prey on me or any of you ever again. I would like to refer you to the thousands of complaints on the consumer affairs website. Feel free to pass this information along to anyone you like. The upside, my credit card company filed a dispute against Match.com. They said I will be getting the money granted back to my account in due time. They also suggested that I cancel that credit card, and have a new card and number issued to me, to protect me from Match.com's ability to auto-debit my account in the future. They also warned me that since an employee in the corporate office treated a paying customer like this, that it's in my best interest to protect myself, and my account from them. Apparently, disgruntled corporate workers can/will enact revenge on customers.

The bottom line is, Match.com has my $120.00, and also canceled my account. So I have virtually unwillingly paid for a service that is not being provided to me. Please take this post as a warning to all of you, as I hope none of you endure the sort of manipulation of funds that I have endured by this inflexible, and fraudulent corporation.

If I could rate it less than one star, I would. I registered with match.ca for a trial. I received confirmation that everything was approved, and then all of a sudden my profile was all in French. I can understand a little French but not enough to know what is happening. I called Match.com and they said it was an international site so they can't do anything about it. They gave me a number to call which is just for voicemail. I called 4 times and left messages. I write them 9 times asking them how I delete my profile and I have never heard a word. How do I delete my profile since I can't read it in French?!

Match.com doesn't deserve any stars. Their business practice must be bordering on being fraudulent. They have taken two lots of $29.99 out of my bank account on the same day and I have no way of contacting them. Emails remain unanswered. I thought I'd cancelled my account on the Dec. 31, 2011. I'd been lured on by the offer of a 3-day free trial but now, although they've taken 60, the flood of emails I was getting stopped abruptly on the 1st of January! No consequences for Match.com. Me? I'm living on bread and water for the next month!

Match.com is a fraud! Took my credit card payment and the very next my account was hacked! They won't return my emails. I have made a complaint with PayPal - which by the way, they are awesome. I can't get in to my profile to cancel or delete my profile. This company needs to be shut down!

I signed up for a 6 month subscription, and immediately canceled the auto renewal. Match.com still charged me, and when I tried to get a refund, they told me I did not cancel. So I said fine, I guess I will just have to use it for the 6 months paid, after 3 months of receiving no activity which was unusual. I called them, and they told me I put a stop on my emails, which I never did, and would not refund me for the 3 months of their mistake. Match.com is a complete scam, and once you sign up, you receive activity, but as soon as you cancel, you are flooded with activity to get you back on. I lost $101.00 because this company is fraudulent and deceiving.

Program defaults are so unclear and deceptive that when signing-on, previous accounts are initiated resulting in automatic payment on credit card. Program defaults are so poorly developed by the company that language selection is ignored resulting in French overriding English--I don't speak French! In spite of the stated commitment for a 48-hour follow up, it has been more than three weeks and still no communication! All of this time--a month of a three-month subscription access to account is fruitless due to language barriers, and I am still being charged for a cancelled account!

I have just been charged $41.15 by match.com even though I deactivated and cancelled my subscription quite some time ago. I do not want to have anything to do with them. They are a scam.

This is the same old scam, they bait you and then charge you hoping you didn't understand their terms or forget or miss the deadline. There is a legal way out of their "contract". Their website is populated with fraudulent and scam profiles. You have paid or signed up in good faith, trusting that you will be seeing profiles that are legit, and match is legally obligated to deliver the service as advertised.

They know about the scammers and don't do anything about it, this voids the contract. If they turn you down for a refund, don't bother with any more conversations, just declare it as a fraudulent transaction to your bank. Banks know all about this practice and will easily cooperate. Just make sure you tell your bank that the charge was the result of deceptive sales tactics and you never intended to pay and did not give overt permission for it.

Immediately appeal your Match.com subscription cancellation rejection (or other similarly disputed charge) through your financial or payment account (credit card, checking account/debit card, PayPal, etc. ) institution. What's more, it may be a good idea to dispute the charge elsewhere before you ask Match.com (or other merchant) for a refund. Your financial institution will often fight for you with greater clout than you can muster. In this "dump your bank" era of economic discord, you may overlook the fact that some financial institutions will go to bat for you in a host of transactions.

Financial institutions offer a "we're-on-your-side" level of customer service to keep you as a customer. It's a form of bottom-line thinking, akin to word-of-mouth, and it's good for consumers. My PayPal account worked for me and I won a reversed charge. I even got a few days of free Match.com out of the effort (not that that was my plan). I know this because I'm a consumer journalist. I'm a consumer journalist, in part because I seldom take no for an answer when it comes to my money, which means you don't have to be a consumer journalist to achieve the same results.

Here's my story. I was sure I'd canceled renewal with Match.com, but the process is somewhat convoluted with more steps than necessary and when I complained to them, going up the ladder of authority twice, explaining to them their canceling process is not as transparent as it should be, they declined my request twice. My argument was that their terms should be more transparent and include an opt-in provision to automatically continue your subscription. That means if you don't specifically tell them to renew your subscription when it is due to end, it will end and not automatically renew. An opt-in provision is more consumer friendly than an opt-out provisions and has been forced on the debt card industry.

If you don't opt in and you over draw your debit card account, the charge won't go through (and you won't be charged an overdraft fee), unless you specifically opt in to let such charges go through and are willing to accept the fee (or otherwise arrange to cover the overdraft) for the overdraft. Right now Match.com requires that you opt-out of automatic subscription renewal, for an obvious reason. It's a cash-cow for them. Many people forget to opt out and Match.com and other companies that handle subscriptions like this are well aware of consumer behavior of the forgetful kind. Check your other automatic renewal subscriptions (Netflix, Xbox 360, magazines, etc.) Make sure you've opted in or out as required.

I think forcing you to opt-out stinks. It's bad business these days because no matter how much companies say they disclose, it's just not as transparent as allowing you to opt-in. It especially stinks if, say, within a day or two of automatic renewal, you tell them you simply forgot, overlooked the provision, didn't understand it, or just don't wish to continue for another three months or six months or a year or for however long you were originally subscribed, but they force you to continue the subscription at your expense, because of a technicality they obviously, purposely created.

That's just really bad business when everyone's money is tight. Yes, we need to be better consumers, but businesses also need to be better at helping us be better consumers. In the end, however, I did do one smart thing. I paid through PayPal and when I saw the automatic renewal, I immediately filed an "unauthorized charge" with PayPal, explaining my ordeal, before I contacted Match.com. PayPal forced me to change my password before investigating, but about five days after I filed my complaint with PayPal, PayPal reversed the $59.97 charge and Match.com turned off my account.

Signed up with Match.com. I paid in full and was guaranteed 1 year of services. They fraudulently charged my pay pal account $119.94 without my authorization. Also recommended new clients to them and was supposed to receive $25. I never received that either.

I gave only 2 stars because of all the complaints. Listen up. If you want to join after reading all the complaints, you have to use a gift card, not your revolving credit card. Find out how much the payment is. Get a replenishable gift card for a few dollars over that payment, so it remains active after the payment and use that. This way, when you find out that it is not something for you, just do not replenish the gift card. You will be out the original money. But at least you do not have to cancel your real credit card. I always use American Express because they at least contact the merchant with official letters and therefore make merchants think twice about not refunding or ignoring. People need to think logically.

Most of you seem to whine. Learn to read. You can just about figure that every time you give a web site your CC number it is an auto-bill. That is just a fact of life. Buy a throw away card from WalMart for 3 bucks and use that. When you get tired of a site, remove all the funds from the card and they will cancel you when they can't get any money. And yes there are scammers every where in the world. I did get many hits from them, but after a few days you learn the same story and know what they are. Again learn to read.

Match.com deceptively auto-renewed my membership without my express consent and then refuses to issue a refund. I learned about this unauthorized charge the day it was made (the first day of the renewed subscription) and immediately called customer service to demand a refund. Their customer service team is well versed at using rhetoric such as "I'm sorry you were unaware of the policy, but we cannot offer you a refund." A highly deceptive practice, for which they are (I now know) notorious. Again and again, average citizens 'agree' to terms and conditions drafted by teams of lawyers with the goal of misleading and confusing.

My experience was the same as others already posted. Scam artists using the site, bogus profiles, attention and messages that were made up. I tried to cancel in three days. I got no response to my email to cancel. When I called I was put on hold until the "operator" dropped the call. It only takes a couple days of navigating this site to realize it is all fake. I paid for 3 months, canceled after three days, and no refund will issued. Please tell others not to waste their time or money. It is sickening, what this does to exploit people.

Consequences for methe embarrassment that I fell for it. Plus the loss of $73.80. It doesn't sound like too much money until you factor in that I got nothing for it. It was stolen from me. Can you afford that? I can't. But I have no way to recover it. Consequences for them? Nothing. For all I know, this is their website, too.

I specifically signed up for a 3 month subscription to this site, and I recently see that they continued to charge my card without my authorization, nor advising me. This is a very misleading and corrupt company. When I saw they have been charging my card several times without my permission, I contacted them to cancel and process a refund, but they said I am responsible for another 3 months, and they refuse to refund me. When I signed up, their site made it seem to me that I was only selecting 3 months, as I did not select the 6 months option. It was very misleading and corrupt of them to do. All this without my notification, nor acknowledgement. Either way, they make it impossible for you to just get what you asked for, as they have all this cancellation policy, that is a total joke and should be illegal. I would never recommend this company to anyone.

I signed up for this site last week and paid 6 months in advance, used the site for 2 days and haven't been able to use it since. I have tried to contact them but no one will return my call or emails. I am a single parent and can ill afford to throw money away. I have every day since and again tried today to contact them and requested a full refund. The actual site is match.com.au.

They allow fake profiles on Match.com,and fake flirts. I noticed after using Match.com for a few years, that they place many fake profiles on their site. I've contacted them numerous times about the same profiles popping up, but they continued to show them. It`s very easy to notice some of the fake profiles, but they've gotten better in disguising them over the years. I fell for a couple of them, but I was lucky not to get taken all the way. I've noticed that when it comes to the end of your subscription, or your subscription has expired, they send fake flirts and profiles, to entice you to resubscribe. Many times after I resubscribed, I've responded to flirts, only to find out that the person never flirted with me by their own admission.

I subscribed to Match for the 6-month free guarantee. After completing the first 6 months process of the offer and was expected to receive my free 6 months, Match.com billed my credit card. I tried to notify Match.com about the problem and didn`t get a response, so I was forced to call my credit card company to cancel the payment. A month later, my account on Match.com was turned and I could no longer access my profile. I finally got a hold of Match.com and they stated my account was cancelled because my credit card company didn't make payment. I explained to them that I paid for the 6-month free guarantee and followed all the rules that are in place to receive the free six months, so I should be receiving a free 6 months. They referred me to their legal office and said my account was cancelled due to lack of payment.

Girls, as much as we want romance and want to believe these guys are real, don't be fooled! I have been on Match.com for 5 days. During that time, I have been contacted by 6 men. All 6 want to communicate via Yahoo Messenger. All 6 are either in West Africa or going there. All 6 are either in textiles or antiques. 4 out of the 6 are widowed. 5 out of 6 had a tragedy and lost their parents or were orphaned. All have a teenage kid. All but one was born in Italy. All have a strong accent. All tell you what you want to hear.

And all one-by-one are all having some financial problem with their bank and someone stealing their identity so they cannot access their money. I read what was on here and wanted to do a little of my own research. So, there are the stats. I played along just to see what the outcome would be. No, I didn't send money. Hopefully, you will not waste your time, money, and emotions either.

The merchant did not properly disclose their cancellation/refund policy or their terms of how they would charge my account. I signed up for a 6-month plan at $19.99 per month and was charged $119.94 in one transaction. I did not see any disclosure on the sign up page stating they would charge for 6-months upfront. After cancelling their service five days later, I found convoluted information on their cancellation policy. One disclosure states full refund and another states 50% refund for annual members if cancelled within thirty days. These kinds of practices speak volumes regarding the kind of ethics and morals this merchant practices. I have filed a dispute with Chase and await resolution. I suggest that anyone who has this kind of experience, post it online and maybe we can get the attorney general involved to shut down shady merchants like Match.

My experience was terrible. All I was matched with and seems everyone on that site is a fraud. There was only 1 of all the men I spoke with that was in the United States. When I called to complain, I was told that they know about the Nigerians, but thought that was doing better. I said no, and also getting men claiming to be in my area but stationed overseas in the military and will be home soon. Then they asked for iPod, money, and give you a list. When you say no, they disconnect from talking to you.

All Match.com would do is say sorry and give me a discount on my renewal. I said no are you not listening. This is fraud. Then I was offered a free month if I buy 6 more. Wow, making money, but it must be stopped.

I signed up for six months trail subscription with a guarantee. You cannot set the account off auto-renewal unless you cancel and this limited option is obscurely set in the "bowels" of your account. I was given no notice when the six months was up to either renew at a different subscription period of to see if Match would honor its agreement sign up for 6 free months and if unsatisfied, get 6 free months thereafter. Match automatically renewed me without any advanced notification and stated they would neither refund nor honor the 6-month guaranty. I was refunded after arguing with 3 customer service reps and speaking to someone in corporate. He would not honor the guaranty terms.

Joined on 11-23. Not happy with results thus far but in it for the long haul, at least until my three months is up. Already looking for answers on how to cancel. Then today, I discovered account has been 'hacked" or "compromised" as Match.com likes to call it. Someone was able to get into account, change password, etc. Match assures me that hacker could not access credit card information. Uh-huh, right.

I bought the 6-month guarantee where you spend a whopping $143 and they guarantee you'll find someone or you get 6 months free. I just signed on to my banking account as I do every morning and it seems they've charged me $143 for the next 6 months. I never authorized this charge. My next 6 months should be free. There is no one to contact at Match.com right now. I have in the past contacted them over unauthorized withdrawals from my account but they wouldn't give me back my money.

I experienced exactly what another person did whose complaint is as follow: "Two years ago, I had an account on Match.com. I did not renew it. There was no auto-renew clause at the time. Recently, it looks like they changed their policy and without notifying me in any way, charged me $90 for a renewal. My only notification was the charge on my account. This is blatant theft." I actually got charged $119. After calling Match.com and receiving no success at rectifying the unauthorized charge, I had no other choice but file a charge dispute with Bank of America.

Readers, I would not highly recommend this web site. To let you ** know, I unsubscribed to match.com because that's all it was. A con! On numerous attempts, I tried to retrieve or get a password from your scammed website and to no avail. I never, not one time, received a message nor did this ** organization tried one time to help me after numerous attempts. I just got scammed out of $127 and in which I know I will never see that or those funds again. I will warn people on those scam websites about you scamming me and on numerous times, how I tried to make contact with you **. All I got was the same ** automated system that is preset to answer an email without you ** really trying to assist me, but it was very easy for you accepting my money with no problem as soon as I subscribed to this ** scammed ** web Match.com.

You guys can go to hell. But every time some sites come up in which I already sent one out about you guys, I will let people know that you guys are a bunch of ** scam artist. Don't send me ** from you guys ever again. Here is the latest joke from these clowns after they finally replied back, after sending nasty grams to them. Finally, somebody from them responded back and promised my refund. But of course, I checked and I haven't gotten my money reimbursed to my account. The feedback you guys said is that match.com is not a scam, either this web is unassociated with them are you are also giving out false hope to your viewers.

I just received an email from you clowns stating that you need me to send the following information that you don't have, so this confirms that you guys are a scam organization! You want me to send you more information on myself. ** no! You guys got my money and now, you guys can find no data on me. I can't even login and your lost password doesn't work. As soon as I subscribed, I can't even login and after numerous email, go ** yourself! Here is your data you need, this is all the information you need but you have no records of me. You guys are full of **. I will start going to local scam website reporting your agency, warning them about how crooked you guys are and warning them not to subscribe, and how you guys fooled me real good under false pretense. Oh yes, this statement and other statements are being stored and saved.

I'm still waiting on my refund from these clowns. So it's another lie from match.com. The polls show 2% disagree. I think that this website is something that is associated with match.com. They owe me money and I haven't received it yet. People, do not get suck in to this **. The people who are responding probably are some online paid customer getting your hopes up high and also long enough to get your subscription, then you can't get assistance from them about a simple login error.

I saved the data and showed you all the proof and even the messages that I received from them. Even after I sent this website to them along with other scam websites that I am utilizing at my disposal, you want to utilize match.com, then be my guest. It's your money and your lost. Go to Facebook or Myspace. Atleast it's free and you can find more people in your surrounding area than paying for this ** website. So in closing to Match.com, you just ** the **! Kiss my **.

I do not appreciate that someone has used my email to create a match.com account. I have never been on your website. I received yesterday, December 4, that someone created an approved account called chirogirly71. Please remove my email ** from your account immediately.

My name is Cindy **. I was a member of Match.com for over two years. Subscription was automatically renewed over and over. The amount came to over five hundred dollars. I used my sister's credit card one time. I cancelled. Match.com charged her credit card over five hundred dollars without her or my approval. There should only be one payment on her Chase Visa card in the month of July 2009. I cancelled.

They picked up months later after I had cancelled and started charging month after month. Match.com will not allow me to access my profile information.My account shows I was a paying member with my own credit card. The reason I used my sister's card was I had misplaced my card and had to re-order another card which took 10 business days. Match.com information about me: my screen name was ** and email address **. Thank you in advance.

Match.com is a scam. I have been on there for a year and a half and 95% of the emails I received are from fake profiles from match. I have only talked and met one person from it after contacting close to 100 profiles. I am not a slouch and don't have a unrealistic view of who I could date and try to date ones that are equal with me. It really should be named unmatch.com because they just push a lot of profiles that you have nothing in common with.

2 years ago, I had an account on Match.com. I did not renew it. There was no auto-renew clause at the time. Recently, it looks like they changed their policy and without notifying me in any way, charged me $90 for a renewal. My only notification was the charge on my account. This is blatant theft.

Match.com is unfair. You can send all the emails you want, but the recipient must be a paid subscriber to read and reply to your email. Match.com does not provide a way for me, a paid subscriber, to know who else is paid. So I am sending emails that go nowhere. They do this so that I, the paid subscriber, do the work for them of getting others to pay in order to even read my email. This is a scam and unfair business practice. I will not be renewing my subscription and warning others to stay away.

They are bombarding us with ads and there is nowhere for us to complain and have the ads stop. I would, at the least, like to see them stop the ads. At the most, fine them when they send ads to people under 18 and to people who request that they stop.

Scam! Rip off! Beware of this company. Some companies are decent enough to tell you when they are going to hit your account. This one will not tell you! Beware! Never did I agree to ongoing membership yet they charged me without my permission.

This goes much beyond a scam. Someone (other than me) created a profile on match.com using information that was acquired from various business websites that had/have my business and or personal information, to make it look like I had created this thing. This situation not only caused business issues, but it caused a nine-year relationship to go down hill and right into the trash. My girlfriend, soon to have been my wife, am sure, was told that I had a "profile" on match.com.

Since I know I did not, have not, nor would ever create such a thing, it created more than a broken relationship. It is very infuriating to know that someone, anyone can go in there and just create a "profile" without the actual person ever knowing. There is no telling how long that thing had been up on that site. When she called me late in the evening to give me an ear full about how a friend of hers had told her that I had a "profile" on this thing, I could not put in a word edgewise.

I just cancelled the trial subscription on November 18th and the confirmation was posted on November 18th. I started the trial on November 16th and I saw them charged me on November 17th. I called and told them that I cancelled the subscription before the end of the trial 72-hour period and I want my refund back on my card. A few days later, they said no because I signed for the non-trial subscription. I already paid the whole month subscription that is **

I got their invitation from the trial and before I provide my card information, I saw this: At the end of your 3-day free trial period, you will be charged $35.99. At the end of your subscription commitment, your subscription will automatically continue for the same period of time at $35.99. If you cancel before the end of your 3-day free trial period, your access to the basic subscription features will end immediately." then I signed up.

This site is just immortal and this is a scam. I will never recommend to anyone. I got no refund and I am very frustrated.

I paid for the Canadian match.com and they think most Canadians speak "French Canadian," that's how they put it in an email to me. i don't speak French nor do I want to meet a French guy. I asked for either a refund or a transfer of the funds to us.match.com. They cancelled my account and did not give me a refund.

They are automatically billing $60 for something I do not want. I have called their customer service center and they will not refund my money. This company is totally unethical!

Ever been through this on Match.com? Pretty girl/guy winks at you, or makes you one of their favorites? You click on them, and their profile is already hidden? Or worse, you email them and their fist email says they'd like to have a real conversation on username: **@email provider? Then when you click on them, they're hidden.

Scammer alert! Match.com commits gross negligence! Here is their deal. They claim 15 million members, most of which are dormant non-subscribers, who don't bother to ever look at their accounts. There is already a class action suit about this. I feel I have found something more serious than false advertising. It goes like this:

1) When you sign up, they allow weak dictionary passwords that are easily hacked.

2) Your username (a.k.a. your handle) that you also need to sign into an account is available to anyone, so that also makes it easy to take over an account.

3) When you leave their service, you cannot delete your account. Most people just leave all of their info up there, in case they want to try it again later. You could of course delete all of your info, but your username and password is active for some time, and there are millions of them that aren't ever checked again.

4) Everyone can browse and see when you've last been active. If it's been over 3 weeks, chances are pretty sure, that someone wouldn't notice if someone else is using your account. Now this is helpful to users of the site, but even non-subscribers can browse, and find out this info and usernames too.

5) Match.com blocks users from certain countries like Russia or Nigeria from starting an account there, but users from these countries can easily edit an existing account on Match.com once they have taken one over.

6) Match.com does not even remove accounts when you bring it to their attention, that there is something fishy with their account, and they sure don't post to users that may have been talking with them, that there is a concern with this account to others.

7) When you try to report scammer to their attention, asking Match.com to delete their accounts, Match.com does not respond, and makes it impossible to report a user that has chosen to hide themselves.

8) Match.com has no way for users to authenticate themselves with cheap services like Real ID which is available on other pay dating sites.

Because Match.com has all of these accounts, they can claim to prospective clients, a grossly inflated chance of meeting someone. They still have legit users of course, but a significant number, if not the majority, or more are long gone. It is so easy to take over an account from the U.S. by reasons outlined above. Scammers find it a haven for trying to rip-off money from users looking for someone real.

Match.com benefits from all of this greatly, not caring about even simple steps to improve their site for paying subscribers, who get scammed plenty of times. A simple disclaimer on their site isn't enough. They know what's up. People from high-rate scammer countries, who never had to be a paying, subscriber love them too. 1)Because match.com has all of these accounts, they can claim to prospective clients a grossly inflated chance of meeting someone. They still have legit users of course, but a significant number if not a majority or more are long gone.

2)Because it is so easy to take over an account from the U.S. by reasons outlined above, Scammers find it a haven for trying to rip-off money from users looking for someone real.

3)Match.com benefits from all of this greatly, not caring about even simple steps to improve their site for paying subscribers, who get scammed plenty of times. A simple disclaimer on their site isn't enough. They know what's up; people from high-rate scammer countries who never had to be a paying subscriber love them too.

Match.com has all of the bad things about a pay dating site, like high prices, and auto renewals, and all of the bad things about a free site, like lots of scammers pretending to be someone they clearly aren't, looking for only money, and not caring about breaking hearts.

I signed up for the 3-day trial and they took a month's subscription straight away; I phoned to complain but got nowhere. This is really out of order.

I used my account for about a week and now, it won't let me log on. What the heck is going on? I paid for a month!

We never joined this because we are perfectly happy with each other in our elderly years. We are tremendously irate every time their advertisement pops up. Since it comes up without an email address, I can't block it. Help!

The site is a rip off. I signed up for one month (Oct 2011), not knowing about the auto renewal. I contacted them as soon as I saw it on my bank account on Nov. 1st 2011. They told me I was suppose to cancel my subscription. I checked my subscription end date a couple of days earlier, and supposedly my subscription had an end date of Oct. 31st. I did not know I had anything further to do so I wouldn't be charged again. I am unable to get a refund from match.com, or from my bank, as they said that match.com did it legally. I filed a complaint with the BBB hoping to get my refund that way.

I subscribe back on 2007 and droop the subscription but they still have my account open. This is the biggest scam out there. Half of the people here are from Africa; all have blonde hair and blue or green eyes. I have never seen many pretty Africans in one dating site which is obviously not real. I hate when there is no integrity. The whole thing is a scam. They only care for the money and what they are going to make of you. The whole site should be re-evaluated and run by people with moral value and with feet well on the ground, not on cloud9.

Match.com was just a mess for me all around. I joined in 2010 to see what people I could meet. After the lengthy process of setting up my profile, submitting a few photos, and contacting other users, I was shocked to find that no one ever answered. I would receive dozens of "matches" a day, only to contact them and never hear back! I found this to be odd considering that I'm a decent-looking gal and have had tons of responses on free dating sites. These free sites are far better than Match! After about a month, there were no "matches" trying to contact me and all the profiles just kept circulating over and over. There was never anyone new.

After about 4 months, I cancelled my subscription. Somehow, I managed to escape the auto-renewal trap. Now, in 2011, I have received 3 or 4 emails from them, claiming that I have "matches"! These emails were sent to my personal email, which I never gave them! To top it off, now, I know why those "matches" whom I sent messages to never responded; they have probably not been active in months or years! It's ridiculous that Match.com can get away with this!

I've read a lot of complaints about the auto-renewal. I don't know if this would work or not, but maybe using a prepaid Visa card (and registering it through Visa, not Match) and buying enough to cover however many months you're planning on using (I think they come in $50/$100) might keep you from getting recharged. I've used a few Visa prepaid cards for online purchases before, but it's really important that you register your card with them and make sure it can handle online purchases. But when Match.com tries to ** you out of more money by claiming you never turned off auto-renewal, they won't be able to take any more of your money! It's just a thought, but I'm not sure if it would work!

I joined for a 3-day FREE trial and they billed my account after only one day and refused to give me my refund.

I joined Match.com for one month. When the month was not yet over, I canceled the membership because I was being scammed by a Nigerian saying he was an American working over there. The typical "widower who needed money. " I called Match.com and also E-mailed them, telling of my experience.

Anyway, I cancelled before my membership was done and of course the next month Match.com withdrew another month's fee. I don't know why I was surprised. They are fraudulent. They take your money and they know, they are scammers. Shut them down, please.

I signed up for match.com.au from mid of Jul 2011. I've already paid 3 months membership. I got quite a number of emails. It turned out all fake people and scammers.

One claimed he is a pediatrician and a widower. He have one son and have a private clinic in London. He help orphans from Haiti earthquake. After about 2 weeks of emailing back and forth, he told me he will go on a contract with government in Nigeria worth 2 million USD for just 3 weeks works. He needed to organize the whole team with nurses and doctors and equipment.

So he went there and send me an sms on a Nigerian number to make me believe that he was there. Then he said he started with the job, giving check up and medication and vaccinations to the kids. He need to cash money from bank, but the bank system is down. So he could not do it. He told me that if he did not have the money now for the payment for medicines, all his work will be ruined as the medication and vaccine on kids will not be effective. He asked me to send him 20K through Western Union money transfer. I told him that I have no money to send as I am well aware of those scammers. Then he made up another story that he forgot to leave money for his nanny back in London to buy food for his kid. He needed me to send his nanny 10K. I was burst out laughing. I disconnected with this guy. After a while he is still sending me sweet emails asking how I was. I did not reply. Then I got emails and phone calls from where ever in Nigeria and Ghana claiming to be a son or relative of some deceased corrupted politicians and need to get money out of the bank account.

I also got emails from totally two different profiles with the exactly same email contents! For sure, there are many international scammers on match.com.

Somebody used my debit card to create an account with match.com. My bank caught the fraud and disabled my card use. I called the bank and they informed me about the charge with match.com. I immediately called match.com and raised hell with them. They refused to give me the information/identity of the person who used my bank card to pay for the account. How is it possible that they can commit fraud and still be protected? Match.com says that they're fraud team caught it, yet the profile was created back on September 28th. I just found out about it on October 25th, and they never contacted me at any time. Match.com has agreed to refund my money but will be making me go through a legal process to obtain the information on the piece of crap that defrauded me. Where is the justice in this? I will never recommend this website to anyone for any reason.

I was charged for six months after my membership expired and match.com refuses to give me a refund. They defraud their customers and I demand that their business license be revoked. I also demand a full refund.

Match.com does not screen any of their customers. I started communicating with a man who was very nice at first (Innisfil, Ontario) and then started with a lot of sexual talk. I also received emails with pictures of half naked women. When I reported him to Match.com, I never received a response and this person is still on their site. I asked for a refund as it is obvious this site is not what I was interested in and have received no info from Match.com.

Match.com just plain outright blows. Like others complaining here, I've met someone "offline." When you have an issue you must, that is M-U-S-T, contact your credit card and raise a **. Tell them you are disputing their charge on your card, and you will not pay.

If you sign up, pay attention to recurring payments. According to them, I signed a friend up for this. I know they must have a tricky way to get you. Why would I sign up a person to meet someone endlessly and I pay for it. I lost because I didn't catch where this happened but it is bad business. What if I met someone, I am going to continue to pay for nothing?

Match lured me in with a $19.99 promotion for 6 months. When I signed up, I was charged $115. I called them because I assumed it was an error, and I was told to submit my complaint in writing to their Online Resolutions Department.

I emailed them and received no email back. I cancelled my service in less than a month because I hadn't heard anything. I was not refunded any part of the payment. I called back the customer service line and was told that I have to find that promotion and email them back with the promotion and that's the only way to receive any refund. It was a promotion for a short period of time.

How am I supposed to find that again if they've taken it off. Total Rippoff!

I loss $50,000 in an adoption/dating scam of man from Match.com/Facebook. I met with Alabama Attorney General's office and they filed a report (with my 500 page documentation that I put together in my own on-line investigation) with the FBI consumer internet protection department in January 2011.

In my investigation, I found many profiles on Match.com/love and seek that were fake. I purposely looked for those profiles fitting a specific category (engineer, widowed, looking for women 20-70, etc). I would email them a general email and letters of love and need came back immediately. It is huge. I printed those reports as well. Dating sites should do certain checks on individuals, but they are not protecting the consumer. The man that scammed me was actually back on Match as of a few months ago. His profile information stays the same, he changes his pictures. He gets pictures off from Facebook and uses them as himself. I have a document signed by the man he posed as in his communication with me when I located the man. In addition, I do not understand why Western Union requires a photo Id for picking up only in the country of Nigeria of money, if they are doing nothing to protect you from fraudulent activity.

I have had severe financial and emotional consequences from this including the fact that I am continuing to be harassed by a man posing as "the fraud department from Nigeria" saying he will help me if I pay him. That he needs money to pay a ransom as they have caught the man that scammed me.

I should only pay 3 months, after I decided to cancel it. But they deducted 6 months on my account. I want you to return my money and please send me an email confirmation.

I've been a paid subscriber for quite some time and have found that all the men that I met on this website as well as others weren't screened as match.com says in their guarantee. When I asked for compensation, I was refused. I have been made a fool of several times by men that I've met on this site; they are all fakes, scammers, and cons no matter where they say they are located. I would love to receive a full refund on all accounts that have been on my name since I first subscribed without question.

My consequences are very severe. I am a victim of an online dating scam where the scammer took most of my savings away from me and I'd really like to get it back.

I have not been a paying customer in several years. However, it's obvious that my picture and profile have not been removed from their website. I am constantly receiving emails from them that I have caught someone's attention or someone has winked or sent me an email. I realize this is a ploy to get me to renew my membership. I am not interested in renewing. And I feel that this is dishonest and a disservice to their clients who are seriously looking for a mate. I have written to them and requested that they delete me from their website several times. It has been totally ignored.

I used the site for about three months last year (fall 2011) but had a full year subscription, which apparently ran out last week. The Match.com practice is to automatically renew all subscriptions without any warning, which is what they did. I saw a charge on my card and questioned it with Match Customer Services as I didn't want to renew, but because it had already gone through my bank account, they refused a refund. They said that their policy is on the website and I should have read it.

But since I haven't used the site for nine months, I couldn't even remember my password. So, I am stuck with another year's service which I don't want and which I can't use as I am overseas. They have very unhelpful and inflexible customer services who said that it was my fault. However, it feels to me like theft! What is the law around situations like this? Are they allowed to hide behind a website statement without warning me by email or a letter ahead of time that they are going to charge my card again?

After canceling the subscription weeks in advance online, they said that they never got the cancellation and auto signed me up again for three months. If their own online system doesn't work and they don't want to take responsibility for it, what is a consumer supposed to do?

I can't sign in to my account and I don't know what happened. I would like to know why I can't sign in. It was my friend that introduced me to this site because he said I really need a relationship for my self. Please do something about this as soon as possible.

I cancelled my subscription but Match refuses to refund my $101. They said that they already refunded me once, this year. That is an inaccurate statement. They refunded me once before and offered a discount which I accepted. There was no actual refund. When I tried to cancel it this time, they refused to refund my $101. When I asked to speak to a manager, the representative asked why would I need to speak to a manager. I am disputing the payment amount with my bank.

I signed up for Match.com and less than a year, I was emailed by a man. I later found out, he has a criminal record for violent abuse. For all I know, he could have been in jail. Luckily, no real information was given or I could have been in serious trouble.

Match.com is fake. Read other comments to ensure, but here, I want to share my experience with you and am explaining how you can get a refund with canceling your membership.

5. You will receive refund quickly but you won't have access to your Match.com profile anymore.

Very few ever responded to my emails and now I know why. I could have been trying to contact folks who had already canceled their subscription because that is what is happening to others who think that I am still a subscriber. I keep getting emails from Match.com, stating that someone "winked" at me, interested in me or sent me an email. To me that is fraud, with a capital "F". They are letting folks view my profile, as if I am still active with the company. I canceled my subscription with them about 6 months ago. I wonder when if they will ever stop sending me those emails?

I had been testing this site for long time. Most of the profiles are fake, models created by marketing people. I was contacted by girls who supposedly are on the Houston area. After some emails, they start requesting money for help, ridiculous histories about something that happened to them, usually they are from eastern Europe.

Also, there are many racism and anti-Semitic comments. This people say they review the profiles, but that's not true. I followed one of the profiles and after establishing a relationship by email, I got the name of the girl and made a backgrounds check. No data appeared in USA, her name doesn't exist. I found her profile with the same picture and the same data on Facebook, a fake profile and a spam. So one more time this Web is dangerous. Identity lost.

After successfully using the services of Match.com, I unsubscribed after one month in June 2011. Last August, Match.com took again three months fee of $79.95 from my credit card. It was refunded after I complained, but they did not have the right to take that in the first place. I wonder how much they earn because other people might not notice it, or take the (hard) effort to launch a complaint.

They have the worst customer service ever. I was hung up on by Tisha in the customer affairs office after she was tired of me asking for a refund. These people are completely evil and they just take your money. They lie about how much they are taking and won't refund you at all.

I established an account with Match.com, and about a week later, I was unable to access the account. I contacted a representative and after about 15 minutes on hold, she came back and said that a refund was credited to my credit card. I asked why and she sheepishly admitted that my account was somehow hacked. I informed her that if my identity is stolen, my lawyer (a real shark) will make me a very rich man. After I concluded the call, I opened an account with LifeLock to ensure that Match.com's terrible security measure don't ruin my life. I would never recommend Match.com to anyone!

I regularly travel internationally for business, and I am out of the country up to 15 days a month. Within less than two weeks of joining Match.com for six months, I discovered that I am unable to sign-in to my account while in most foreign countries. Even when trying the us.match.com connection, I am routed to Match.International, which then requires me to join their site or goes to a website unavailable page. I have no doubt that Match.com is aware of this as there are actual sites online that address this problem. My feeling is that this is a scam to force members to sign up for the international version.

I was using match.com for the last six months after my boyfriend/fiancee had passed. After mourning, I began using this dating site. My pictures were of me this year, I looked appropriate. I (am) single, no children, no felonies etc. I didn't bother anyone. Anyway, they randomly told me that they had to kick me off because it would be better for "their community" and they never explained why. They blocked any card I have, which they all have the same home address on them. I believe the only thing that would make them kick me off is because I said literally that I was attracted to "educated guys" and that I was interested in the Hindu faith and Jewish faith, but that was literally the "craziest" thing I put on there.

I never said anything crazy/mean to anyone on there. I think some ** maliciously made a complaint about how I was being a "bigot" because of my interest in certain faiths. That's the only conclusion I have. It seems crazy, but some people are crazy and have nothing better to do. I'm really upset that those ** can block me from Match when they probably only went by one random complaint. Oh well, I just needed to mention this and vent. Luckily, I'm not that brain dead and (know) where to visit/hang out once a week to meet educated/smart guys. I don't necessarily need Match. It (was) helpful, true. But I live near DC and know where the professionals are located, so if Match wants to be ridiculous, so be it.

I had a nightmare experience on Match. I met a 'date' who was a perfect gentleman. I did not know that I would spend the next three months reading fake profiles that eluded to details about this perfect man. I signed up again, only to get more fake names and profiles, and lots of confusion. It was hard to know what was real. What a fraudulent way to make money!

My account on Match.com was hacked and my personal information was stolen. Match.com had no explanation for this. Their solution was to delete my account and my profile from their server and then they suggested that I start all over again. Duh! Also, right click on any photo on Match.com and you can save that photo to any place that you would like. Try this for yourself! Again, Match.com is not a secure website, and if you join, understand that all of your information is out there for the taking. Stay away from these people!

Match.com is a rip off scam from hell. I paid $120 for a 6-month membership. After emailing over 100 different people, I got one response and three different emails outside a reply. Now, one of those three people would reply but the email said "empty message." I literally have someone interested in me but I cannot communicate with them. The majority of the profiles there seems fake. Out of 100 messages, I should have, at least, received 10 replies. But I only got one and it was an email of rejection! How classy.

My profile is very nice and well presented; it is well written with good pictures. On a free dating site, I average about 15 communications a week, just to give you an idea. The website's user interface is horrid. There is literally a button on the users page that allows people to click to find a random match, which does nothing but distract profile viewers away from yours. A terrible spot for that button, among other faults. I have not received a daily match list in over a week. Why? Because they base their matchmaking system on the few answers that you fill out on your page.

Every time I call the support desk to complain about something, they would tell me to alter those answers to improve matches. First, I didn't answer any because I am not picky. I don't care about the color of my date's hair and eyes. I am not picky so 'no answers' would be honest. But no, I have to answer things and select 'must have on a few,' so I did that to the best of my honesty. After another call, I added 'too much,' on another, I selected 'must have on wrong things.' Wait, what? You mean to tell me that I have configured my answers every which way and still no match? Then, what the ** am I paying for?

I thought I was paying for a premium service, only to be fooled with a below regular service. Match.com uses a shotty and broken match-making system. Also, their tech team doesn't know how to program the phone apps right. So now, I can't get a refund because it has been over a month. But regardless of that fact, do not use Match.com. They will only use your non-subscribed account to lure new members. The site is a scam. You might find a few real people that got tricked like you, but the majority of the profiles are all ghosts.

I joined Match.com a few months back. I cancelled my account as I was receiving direct and disgusting emails from an individual in Innisfil, Ontario (let's call him Cam) which is close to my town. I reported him to Match.com and they did nothing. In fact, I still receive them to this day through their site, even with my account cancelled. When I tried to cancel my account, I was told it was already renewed. I removed all of my personal information and still receive emails from this disgusting person.

I received several harassing emails laced with profanity after posting what I was looking for in a potential match. I asked nicely and politely about children (I don't have any and don't want to deal with others' baggage). I also asked that they should be employed and make at least six-figures as I do and be a Conservative to Republican. Is that too much to ask for? I got all these emails from obese, hideous, and unemployed or making significantly less money than me. Insecure men are calling me a ** and worse.

I, being secure, retaliated with foul language as well and really have not paid attention to my profile, which I cancelled but not before ripping those ** a new one. Today, I got some snooty letter from some ** telling me that my service was terminated, basically for defending myself. I hate this site and have had many friends scammed out of a lot of money.

I was terminated from service even though I had gotten off this service with the first vile email that they didn't seem to care about. Apparently, if you are an attractive, intelligent woman with a bright future that is actually being threatened and harrassed, they don't care and will side with the person emailing you and threatening to attack you when you least expect it (words from the last email I received). I am now getting harassing calls at all hours. I never disclosed my phone number and am wondering what other info they randomly give out. Please investigate.

I have met a wonderful man outside this nightmare on my own.

I talked to this person from match.com who told me all kinds of sweet things for a few days then asked me for money. She claimed she was on a business trip in Nigeria. I think she was using a fake name & photos.... She is a scammer!

I signed in to Match.com about 2 weeks ago. I agree that this is nothing but a scam.

First they don't even provide you with a 24-hr toll free number. You need to write a brief letter saying what the issue is instead. When I fist opened an account with them, I never realized they didn't provide people a number to call them directly.

This company's owners are **. I only bought a one month membership for $35.99, I believe. But these ** took $119.00 from my card.

This is definitely the #1 site for scams. They do not take the money you agreed upon for the membership and they steal your money! I'm not staying with my arms crossed. I'm seeking a lawyer and I will send emails to the local TV news. I hope you guys do too!

I was on this site 5 days ago. I was scammed by other person on the site. I called to cancel my 6-month membership. They refused to give any refunds.

I signed up for a 3-month trial. I specifically chose that period as I was going to have a surgery after that and I did not want to date for awhile. It looked quite clear that it would end after that, unless I chose to renew. I didn't catch their other charges, never ever received any email from them, so I assumed that it was not renewed. Turns out that they charged my card for 9 months without me catching it. Their response was too bad. I incurred over $300 unauthorized charges.

My rating would be a zero. This is the most deceitful and crooked company I have ever dealt with. There is no way one can call them and speak to someone. You can only send a complaint form to fill out. It is scanned for key words and then you get some "help" according to the word they believe to be the problem. They don't even read the complaint forms. What a shoddy place to do business with. They are not concerned about their reputation at all. All they care about is scamming their customers.

Match.com are con artists and thieves. Profiles somehow disappear and scams are allowed. The customer service reps are flat out ugly to you. I would advise everyone to stay away. I feel completely cheated by Match.com. My money was stolen.

Fraud. This company used my profile long after I quit the site (I kept receiving letters and winks, etc. after I officially quit), then sent me a letter in an attempt to use me to deceive potential customers for their financial gain. The letter came from Match.com's marketing department and they are asking for my picture that they may use in their campaign. It also states that I will waive any rights to it, once submitted.

I experienced considerable consternation and grief, and spent a lot of time and effort writing letters and attempting to correspond with "persona's" that likely didn't exist (at least as sincere, available members). There is no telling which of the members are under contract with match.com and which were sincere "singles" looking for a relationship.

It is clear to me now that the singles represented in their ads are under contract and not representative of individuals sincerely seeking a relationship. Further, I was deceived into spending money, thinking that their profiles were representative of available members.

Do not use match.com! My son lost his job during the first six months of service. He paid for the service using my card, because he did not have a credit card at that time. He canceled the service, because he has yet to find a job. He sent an email to the person he was talking to, as a courtesy to say he would no longer be on the site.

Since he sent this email, they refuse to refund the $107 they charged to my card. What a scam! I think $107 is a lot to pay for an email, especially since they have now canceled the account and he can't even use it for the 6 months that has been charged and paid. Match.com is owned by internet conglomerate IAC/InterActiveCorp (IAC).

I just signed up for a one-month membership and I was told that, apparently, it says a million times that they will "renew" my membership as a "convenience" for me. Who is it convenient for? That's my question.

Anyways, I signed up for only one month and they continuously charged me for the month of August and again in September. At first, I was told that nothing could be done. Then I told the girl that something was going to be done, so I asked to give me someone else to talk with which led me to another more official representative. She again stated that nothing could be done. I then let her know that if she didn't give my money back, I would be reporting her, which led me to another person, Chris. This man actually sounded like the person-in-charge. I told him that they basically stole from me, I want nothing to do with it, and I want my money back. What they did was unfair. That's all there is to it. I want both months, and I want it before I hang up the phone. It was done and he apologized and gave me my money.

Don't let people fool you over. I hadn't used the service in the two months and I only used the month I paid for, because that was all I wanted. So, in the end, I got my money but I had to threaten reporting them, which they probably deserve.

The site cannot even be rated with one star because, to date, I have seen felon after felon on match.com. I happen to know these people from background checks and also word of mouth. Although I am not a customer of match.com, I do go in for fun and check up on my friends who are on there. Then I saw the felons, one after another. These felons are antisocial and were involved in drugs and crime.

I checked into dating services in my area. They didn't have anything to offer for what I was looking for as far as dating. Now, I can't get them to stop emailing me. I am not interested in there services, and never subscribed to any services. But they will not stop. I feel violated and I am being harassed several times a day as I keep receiving emails. They allow people to advertise on there post of profile that they do recreational drugs. I am fed up with this company that insists on emailing me several times a day when I'm not even a member. I would appreciate some help with this matter.

Match.com lured me in with 2 profiles of very good looking men. Upon joining, not even 24 hours later, I clicked on their profiles and each one said, "Oops, the profile you are looking for is no longer available." Interesting. I tried to get my money back but was told that because I sent 1 email, they couldn't refund my money. This company operates fraudulently and should be sued and/or shut down. It is terrible to take advantage of real people out there, wanting to meet someone. I've met 3 other guys and they have all been fake. I had a police officer neighbor check one out and he did not exist.

Do not fall victim to this fraudulent dating site! Most of the men I met wanted to immediately chat on Yahoo Messenger. They all type like they are in 1st grade (misspellings, grammar, and run-on sentences), which leads me to believe that they are in another country. They all fall in love with you in less than 48 hours and will convince you that they are in your state. They want to know if you live alone and do not give out any personal information! Do not become a victim.

I recorded "winks" from 2 different screen names and they each had the same photos! A class action lawsuit should be filed and we should sue the hell out of Match.com. I cannot wait for my subscription to expire. I will never fall victim again. I've yet to meet anyone that is real. This is such a shame.

They deceitfully and unethically take customers' money and honor no reimbursement if you sign-up for six months and only use their service for one month; whether you liked the service or not.

I understand the pricing model and I understand that you get a discount for a longer term, but if you only use 1/2 of the term you signed up, then you should be billed the higher amount per month for the time used. Anything else is unethical and unfair. This practice should be illegal. Do write your Attorney General.

I was scammed by match.com.

There needs to be a "zero" or "rip off" star. That means "I will never do business with this company and I will spread the word". That's the star that I would have chosen. Their "money back guarantee" means that they will "match" the length of your membership for free (i.e. you bought a 6-month membership for $ and have not found any matches). The reason is that the majority of "active" profiles are really not active, but on hold or terminated. Match.com does not remove them.

I thought I had joined a reputable dating site after being offered a trial membership which I was never told for how long before they charged my credit card for a membership I didn't want, to begin with. I met a man with a wonderful profile and model handsome pictures. After communicating for over a month with his profile, saying he was located in NYC, same as me. He told me he is a sergeant in army and is in Iraq. This went on for a month; the romancing, the love letters and texts and IMs. Then, he couldn't come home as planned since he was going to Afghanistan.

He wanted me to take a package from him being sent to me personally by a US army courier. He gave me the email of this "courier" who eventually called me and told that he was stuck with the package at Ghana airport and cannot pass through to deliver to me unless he has $3000 for special stamp. I knew this was not so and I contacted match.com and they basically told me I used their website so they cannot return my membership charge even if I had been scammed on their website. So I had to put fraud alerts on all my credit, blocked phone number and went through mental and emotional distress which they told me they can't do anything about it. So I said I will go to the media or whoever i had to. I never heard from Match.com again. This is a scam which uses their dating site to romance-scam poor, unsuspecting women like me. I think something should be done about this.

Match.com needs to be taken to court. I cancelled my subscription online within the 72-hour period to get a full refund. It was never disclosed that I would have to call to cancel in order to get that refund because I live in the state of California. Needless to say, I thought it odd when I kept receiving e-mails. But Match.com suggests that you, at least, reply with a "no thanks" so as not to be rude, so I replied for a bit. But then, after finding out that I was never refunded, I called them to explain the situation. They brazenly told me that they would not refund me because I hadn't called and I had continued to use the website. They're not even willing to add the "call" policy in their terms of agreement portion. I guess they figure that it's the customer's problem, not theirs.

I got caught out on the scam where they automatically renewed me for six months without warning me. When I called and spoke with three different representatives, they gave me the hard cheese line. All I want is to cancel the next five months and get some money back. I will be happy to give it to a charity rather than give it to these people.

I signed up last winter for Match.com and I cancelled my account several months later and continued to get daily matches via e-mail. I went through the cancellation process a second time to be sure. I have just discovered that they continue to charge me and said that I never cancelled. I am required to produce a confirmation number.

I believe this is a scam on two fronts. They continue to charge me and continue to have higher member numbers. I have not received any e-mails of any kind or profile responses which I assumed that I would if I had an active account.

I wonder how many people are being bilked monthly and what that must add-up to.

I am very angry. They must be stopped.

My membership on Match.com was purely on a trial basis since the advertisement offered a free six months subscription. This was my first time giving a dating site a chance to experience a different method to meet new people. During the six month period, my limited participation caused me to cancel my membership.

To do that a week prior to my sixth month cancellation, an email was sent to notify the site that I no longer want to be a member and ask for the refund of the initial charge on my credit card for the amount of $65.00. I then waited to see the credit on my August statement.

Today, I received my statement and not only was I not credited the initial charges, I was also charged an additional $102.00 for a continuous six month membership.

Calling them was just a waste of time and could only create much aggravation. As a result, I am out of $167.00 by these scam artists calling themselves Match.com. I will take this message to as many people as I can, knowing that there are more than hundreds, if not thousands, of complaints that are in existence against this fraudulent Internet site. I just find that out today at ConsumerAffairs.com.

This is where I will be posting my complaint to make people aware of our modern day's piracy. This amount of money is not significant to pursue any legal action, however, the principle of this matter forces me to inform you to be aware of this modern day's cyber net snake oil sales pitch you see on television and Internet advertising.

Stay away from match.com.

Match.com is the biggest scam on the internet. Whomever signed up with this internet site should have their head examined and have their hand on their pockets. This company is a scam and make sure you don't give out your credit card number to them. They will suck you dry. Most people you will get an email from at the beginning of your membership are appointed by the match.com from all over the world, and the same at the near end of your membership. No quality individual would become a member of such a scam company.

I lost over $180.00 on a free membership trial on the first six months and I stopped my membership because of an email that I answered to a member on the day after six months. As of today, I will send email to every member and let them know of this scam and take the advantage of my membership this way.

I hope you don't sign up with this scam company. They currently have more than hundreds of lawsuit pending for deceiving clients. Look for yourself.

I tried to log in my account on Match.Com and the password was not working. After the third time, I decided to use the forgot password function. When I entered my email, it said that it could not find my email as well as my log in name in the system.

I think my profile has been hacked. I want my money back and the account closed because I am sick and tired of my account always getting hacked. I know this is at least the second or third time I have been hacked. Please email me back and let me know the resolution. Thank you.

I signed up and bought a 6 month subscription for $156. I decided in less than 24 hrs that I no longer wanted to use the service and wanted a refund. I was told that because I sent out one email that I would not be receiving an email. All I want is my money back.

Match has more and more fraudulent men on their site. These men are not even in America! Nigeria is one place but many more exist. They will tell you they all work overseas as contractors etc. BEWARE!!!! BE CAUTIOUS!!!!

I signed up for match.com's "6-month guarantee". The stipulations to get the guarantee are to send at least 5 emails to new people on match per month, keep your profile visible, and have at least 1 photo up. I did all these things and checked the "tracking your progress" section on their site to make sure I was keeping up. After the 6 months ended and I finished the qualifications for the guarantee, the "tracking your progress" section disappeared the next month. I checked my credit statements before I sent them in and a couple days ago, I noticed that match.com had charged me for a fresh 6 months.

I called to tell them they had made a mistake. They lied to me and told me that I hadn't fulfilled the requirements to get the next 6 months free. They never notified me that I had not fulfilled my requirements and the "tracking my progress" section indicated I had for all 6 months, but there was no way for me to prove this. Because they automatically delete emails (and I made the mistake of not sending copies to my gmail account), I have no evidence to prove them wrong.

For some reason I assumed that the business would behave ethically, which was a huge mistake. I talked with 4 different people and each one of them told me a different reason or combination of reasons why I hadn't fulfilled my requirements. But none of them said the same things (other than no refunds), which makes sense because they were lying. I finally got connected to some corporate guy and he told me that at the end of the 6-month guarantee during the final week, there will be a short questionnaire that needs to be filled out in order to claim the next 6 months free.

It's interesting that he decided to mention this since it would be irrelevant if I hadn't sent the required emails in the first place and seems like the kind of thing you would do if you were trying to cover all your bases while lying. The existence of this questionnaire was never indicated to me as a requirement for the 6-month guarantee except possibly in some small print somewhere that I didn't read. He explained that it was because if you'd found your match, then you wouldn't want to remain on the site any longer. I asked why anyone would ever have found their match, elect to stay on their site, but decide they wanted to pay for the next 6 months even though they fulfilled the requirements to get them free? He replied with some ridiculous comments about customer responsibility and that he couldn't refund my account or do anything about it. I told him he was unethical (with possibly a couple curse words thrown in) and then he hung up on me.

If this isn't clearly an unethical policy, then I don't know what it is and it's absolutely mind boggling to me that it isn't illegal. I suspected that they were willing to cheat me out of money for two reasons. One is that I didn't make copies of my sent emails, so I have no proof to use against them. Two is that I wasn't getting responses to my emails, so I'm guessing they assumed I would not renew my account anyway. My experience with the site itself was unhelpful as well. I only got one response to 40-50 emails sent and that didn't even end up as a date.

I don't even trust them now that they've actually canceled my recurring subscription after these next 6 months. Is there anyway to make sure they don't bill me again and that if they do, that I can sue them? This is far and away the most dishonest, unethical, and difficult company I've ever dealt with. If cutting off the first joint of my pinky finger would send them into bankruptcy, I'd gladly do it. It's not just about the money. It's about the principle of justice that I hate seeing ruined by evil companies. One star is too high for a rating for this business.

For the past two days, I have been looking at my checking account online and noticed there was a charge debited from my account using POS for $39.98. I also saw that it was put back in on the same day. When I called them, they had no idea how it happened as I am not a customer. Luckily, they put the money back on the day I canceled my bank card with my financial institution. But now I have other sites charging the same account for online dating (which I have never been a part of). Can you please help me?

I joined match.com with a 3 month suscription thinking I was going to meet someone. I have had no responses from and real people. Constant winks and emails from fraud people looking for info. they all ask the same questions such as how log u been here and do you have a yahoo actt...at first I fell for it and I dont know if my pics and name are out there on other sites or not...there is no way to contact match as far as I have seen...I have reported the fraud profiles and people but they never respond as to if they found them etc...I paid for a 3 month subscription and not one real person has contacted me and I dont know if there is any real people there or not. Match.com is a nightmare.and the one star I had to rate them bc it is the lowest star...it is not deserving of it.

I was making a promising date with a woman in Seattle, but her account was having problems. Her account was replaced by that of a man in New Jersey, so she can't be reached. Match.com support says people can change account details, but sex and location across the country? This could be bogus, or it could be a system error that match.com is clueless about.

Match.com charged me to renew my subscription after I had already cancelled in the amount of $37. I called and spoke with a supervisor and she refused to refund my money. I was told that I did not unsubscribe the correct way, but the website did inform me that my subscription would not be renewed. If it wasn't the correct way, then it shouldn't even be an option.

Approximately two years ago, I subscribed to Match.com, cancelled my subscription and received an email confirming my credit card would be credited with a refund--never happened.

After giving up on the refund, I continued to get 'international' emails from people claiming to be from Ontario; always assuming identities, claiming to have a PhD but unable to spell in English. I noticed that in every suspicious message, the towns always began with the letter A (Acton, Angus, etc.). I let Match know what was happening and requested that I be removed from the website database. No one responded to the concern.

I did not sign up on a separate site so somehow, they are connected.

After all of this time, believing I had contacted somebody somewhere who was competent enough to remove me from a database, today, I get two messages again from someone using Match.com website who has seen my profile--in English?! So I clicked on the Match contact us to send Match another message and the information comes up in French. I attempted a couple of times to send a message anyway but get French error messages with the bottom line being that they make it impossible to simply send an email. As this all started (and I thought had ended) some time ago, I don't remember the order of events. However, I do remember trying to cancel online and messages jerking me around: "You need to log in to cancel (tried that)"; same message after they deleted my password so if you can't log in, you can't send them a message; "You need to contact a different department to complete that request"; "You need to provide information..." (that didn't exist), etc.; virtually making it impossible to unsubscribe.

As mentioned, someone finally indicated this issue was resolved. Afterwards, I did get emails from Match--the company (not specific subscribers) advertising and/or requesting I sign up. So, I blocked the messages and sent them to 'Junk'.

I was shocked to get personal messages today (which I can forward to you). The person said, "He liked my profile and likes dogs, as well." That was in my profile so I know he's seen it!

I think this company is deceptive, unprofessional and some of the contacts are dangerous. I think their business practices are unethical and that they require better regulation and scrutiny.

My 19-year old son joined Match.com. Our zip code borders NYC, within 5 miles. My son used my credit card with my approval. However, he never received any responses from his emails to site. I called the 800 number of the website to cancel his membership, and I was told to give it another month. Again, there were no responses. I therefore requested my money to be refunded, and they stated, "No refunds". I do not pay for services not received. I am still in process with my credit card, as I do not want to pay.

This is a shady website that masquerade as a helpful dating site but right off the bat, you will notice that you have access to only one feature, the search function. You can receive notices from people who are interested in you; but they are all marked anonymous without paying an expensive fee to become a member. I should add that this membership is by far one of the most expensive fees for any dating website. Why do I see a problem with them hiding anyone who may try to contact you there? It's a baiting trick. This website is infamous for having countless fake profiles/scammers. Match.com won't do anything to inhibit these people from contacting a potential customer and luring them into subscribing because it brings them the big bucks.

I consider this a horrible practice of business ethics. I would suggest avoiding online dating period; but, if you must, I would definitely avoid this site, there are much safer and cheaper alternatives that are just as good, if not better. Most of these websites don't hide who sends you winks or emails, so you can at least get an idea who is sending you messages before you decided to fork out some money to respond.

I set up an account with Match.com at the beginning of July 2011. I paid $77 for this but when I signed up, the site said that I would pay only $12.99 a month. I checked my bank statement and realized that they took the whole amount. I had also been trying to cancel my membership on the website since then but inconveniently, the links don't work. I rang them up and they said they could not refund the money even though I have not used the website and I also informed them that I would never have signed up if I knew I would be paying that amount. She wasn't really bothered.

I paid for a 6 month membership - MAtch.com made me feel secure because they "say" they check your IP, your profile, and your picture before they post info.

However, I found that every person that contacted me was a fraud - I learned this after losing money by an online scammer - but have since learned that many, many of Match.com members are actually Nigerian or Turkish scammers - Match.com could easily check this if they did check IP address with physical location the member says they are from.

I believe that Match.com has a responsibility to protect its paying members by checking IP address and member physical address to eliminate fraud from online preditors. I know I am not the only victum I do know of others and truly believe that only a class action lawsuit against Match.com will help make online dating safer if we could set ethical standards for these companies.

I joined match.com while starting graduate school in a new city--hoping to meet somebody. After about two weeks, it creeped me out and I cancelled my membership. I did not log on the site and approximately 13 months later, I realized they renewed my membership without my consent or knowledge and had been charging me 35.99 per month. I had signed up originally on an email I no longer had access to and was unable to log back in. After searching hard online for their number, I finally found one and spoke with them. They told me that they would only refund 35.99--because of their policy. I asked if I could speak with someone else and she asked me , "who else would you like to speak to?" I explained that I had been charged for 12 months without my consent and I believe I should be refunded for more than one month (I had not even logged into their site!). She explained to me that no one else would refund any more.

I paid for 6 months subscription and my account was automatically charged at end without notification. Apparently, I agreed to it during sign up, which is not a problem. I just thought that there should be a notification as to anticipated debit to bank account and upcoming subscription ending. Six months is a long time and I don't remember the exact date I joined. These debits could cause havoc on people's budgets and cause bounced checks, fees etc. I called to cancel and was told that they would.

I was still unsure of what I would do with Match and wanted to test it, so I emailed a person. When I did not notice a refund, I called back. They said that since I emailed someone they would not refund. I was told that I agreed to everything in the beginning when signing up and was probably excited and did not pay attention. I've heard from others that they are unhappy with Match.com's billing practices and that they are deceptive at best.

It's worthless money pit; most dating sites are. I have used match.com off and on for a few years now, with no luck. Most of the matches that come up are over 3 weeks since their last log-in, which means it has been a long time since they were on. I rarely get any replies to my messages from other members. Match.com's quality of service is expensive for the members who are on. My biggest issue came in 5/23/11 when I was charged for another 3-month subscription. The account settings allow a member to switch off automatic renewal. I had turned the renewal off, but they decided to bill me anyway. I sent them an e-mail informing them of their mistake. It took 3 days for someone to get back to me and refund my money. I had stated that my auto-renew was turned off, but was sent an e-mail telling me that they were 'sorry, I didn't understand their renewal policy'. **? It was turned off, what is there to understand? Instead of my account being limited to a standard user, they hid the whole thing. After their reply, I expected them to have wiped out my profile all together. So with little to no luck meeting anyone on this site, and their recent billing issue, I will look somewhere else.

I bought the "membership" for 6 months, thinking that with the ability to email, I would be able to get in contact with the matches i had. Oh surprise, it seems they have to have a paid membership as well to receive the emails.

This is a waste of time and money, especially when you think you could meet someone "special".

Learn from my experience if you can.

I too have been duped into this Match.com. I signed up for the six month guarantee along with Profile Pro. Being assisted with below HS level assistance in what I thought would be assistance creating the best profile to meet the "girl of my dreams". Turned out to be crap. After two weeks I got little to no help. Then when I would get a wink, it was not from any of my matches that I specified. And if one did, I would email them only to never get a response, after a few times this seemed like a bait/switch kind of move!!!

When I contacted and asked to cancel my account and ask for a prorated refund along with the profile Pro, I was greeted with a firm no not possible. Again this happened with Amanda, some manager who I asked to call me, even after she left a wrong number to call her back on I was able to get ahold of her only to hear the same story. Strangely enough moments after I speak to them I receive another wink from something closer to my "match" along with an email say, we can help make this a better experience. I am sure with more costs.

Will first I paid Match.com $31.99 and Match.com took the money out of my account on June 14, 2011 and I'm unable to log in as of 6-14-11. And there is no phone number to call and tell some one anything. I what my money back or fix the problem of why I can't log in to Match.com. I would like Match.com to call me at the above # as soon as possable.

i work in hongkong.i have account in match.com and my aunt in u.s. paid my subscription for 6 months.at start i can view and read the emails that being sent to me.but after a while,i encountered a problem in my account.i cant sign in anymore...why?

I was able to view others for free and started receiving notifications from match.com about matches. I signed up on 6/2/11 for 3 months. My pictures were constantly deleted, I received non matches, and decided this was not for me. I called match.com on 6/9/11 to cancel and they stated there would be no refund because I had usage-emailed other member. I asked for proration and she stated that would not be possible. They are very manipulative and inconsistent with their matches.

I was a member and met someone so I cancelled, and I just found out my profile times 2 is still being viewed and shows me active within 3 weeks. I have been getting emails from men and Match that men viewed my profile. I have sent several emails telling them to stop sending them to me and my subscription is cancelled.

I am very disturbed by this and it is causing me to be sick and lose sleep. Plus, it is interfering with my new relationship. I just want them to stop and take my profiles off. I cannot get an email to contact them with out signing up again and I will not do that. If you can help, I would so be grateful.

I subscribed to match on Feb 22, 2011. I cancelled my account with on March 24, 2011. I had already sunk $59.67 all to be re-billed on May 22, 2011 for $59.67. Pushing my account into the negative.

Match.com does not provide true and honest information about the "service" they offer as there is an unpublished limit to the number of profiles you can hide/blacklist, once the limit is reached you can hide no more - despite the fact that the site still allows a pop-up message informing you that you have just added that profile to the list!

The search criteria you input is ignored and the "My Match Photowall" is just that, a wall of photos, who could be anyone, any age, anywhere in the world! I will be requesting a new/replacement Credit Card so that they cannot withdraw any funds when a renewal is due (I contacted them, via telephone) to tell them the renewal will not be required.

They have a very good name which it totally undeserved and I feel I was duped into becoming a subscriber for a service that they, in reality, don't honor. Don't be duped like I was, don't pay for the Match.com con. Use one of the free sites, some of them offer the same, if not a better, service/facility. If they can get away with this level of "service" and charge "customers" for the privilege of such a shoddy service, why don't we all build our own website and all make a fortune?

I have just had a problem with Match.com. I discovered Dating Direct, another online dating site, merged with Match.com in March 2009. My first point of contact was a call center in Morocco. Apparently, they have one in Rabat and one in Casablanca. Customer service was unsatisfactory, unprofessional and unhelpful so I was transferred to the London, UK office where I spoke to a Rachel **. After another unproductive, unhelpful and frankly, obstructive and rather rude dialogue on her part, I was transferred to Matthew **, Senior Supervisor who gave the impression of being very naive and inexperienced. He did however, perhaps because of the aforementioned naivety, volunteer lots of information about the organization including the telephone number and address of Head Office listed above. He also advised that the MD's name is Karl ** and the Head of Customer Care is Alex **, a relative perhaps of the unprofessional Rachel **, the first customer service operator from the London office that I spoke to. I hope this information proves informative or valuable to those trying to contact Match.com or Dating Direct.

They automatically renewed and charged me without notice or a chance to opt out. When I called to cancel and request a refund, they told me that they could not refund me since I had logged on today. After three months of inactivity, I logged in just to find out how to cancel, etc.

Basically, they are charging automatically without notice for services they have not provided that people do not want. When you ask for a refund for the services you have not received, they tell you, "No."

I would be willing to be part of any class action lawsuit against them on principle alone. They were positively gleeful telling me that I had no recourse for a refund, even though I had not authorized the charge and was requesting a refund for services not yet rendered. I went through three managers, who were all happy to tell me, "No, you can't refund," without a reason or recourse.

I paid for a 1 month service with match.com but realized quickly that online dating wasn't my thing. I cancelled within the 30 days but apparently whatever I did on the site didn't take the cancellation entry so I stayed on for another 30 days. It was not so bad. Well, I thought I had cancelled again (apparently I missed a step) but still, was charged for another 30 days. I emailed them to ask how to cancel and no one replied. Another month is billed and I am livid! It's now May and I finally figured out how to cancel. The site makes it impossible to cancel. Even though I sent more than 2 messages telling them I don't want the service. I get it that I have to incur another month but to help cancel for me because apparently, I'm not able to do it online. Let's see if I get billed for June. This is the worse dating experience ever!

On May 9, 2011, Match.com charged me $119 and then refunded the amount. I had not called to ask for a refund. They were alerted in some way that it was fraudulent. Unfortunately, (for me) I was unable to check personal account for a couple of days, which is only used for my son's expenses, until today, to see their charge and refund and a balance now at zero with charges to my ready reserve. Today my debit (cash account) was hit for $1,222 in fraudulent charges.

When I called to speak to someone at Match.Com regarding this and the source of the charges, they asked me to confirm my personal information. They had it all, although I had never subscribed to their service or given them my information. I was then told that they had picked it up as fraudulent activity; they refunded my money and froze the account. Which is great, but if they were flagged, why did they not notify me? They had all of my information to do so. They were fully aware that Match.com had charged the wrong person. It appears that Match.com is being used as a means to scam. Filter fraudulent credit card scammers, who are using your system to check for active available credit.

After unsubscribing from Match.com in June 2010 for a variety of reasons, I learned that Match.com kept my credit card info on file. And without notification or authorization, they billed my card. I also found out that they have a no refund policy of 1-3 days. The consumer is unaware of this charge until they receive their monthly statement. In my case, it was 1 day too late. When I unsubscribed again, Match.com placed my profile in public view as available, because I was receiving email messages from their members. There is no question in my mind that Match.com is able to manipulate their network of unsubscribed members. And they keep their credit card info on file and bill without proper notification or authorization.

These guys charge your card automatically without permission. I signed on only for a 3-month subscription and then they automatically charged me after the three months were over for a renewal. Never was I told that I would be signed up for automatic renewal and I was never given a chance to opt out. Also, if you send someone a message, even if you are a member, the other person cannot respond unless they are also a member. They are so greedy.

I recently joined Match.com. I was excited in prospect of meeting someone in my area who was also looking for a match on the website. The commercials show friendly people with positive attitudes and positive results. I joined the website, and I am currently disabled, which is a discriminatory and embarrassing story. I was emailing people on the website, and I was trying to meet people on it.

When I went to log on this evening, I got an email saying that I emailed and broke their terms of service. I was recently emailed by members of the community and harassed by them. I was made fun of by the members of the website. There was no abuse button to click, there was no administrator to contact about it, and there was a confused website which was down half the time for maintenance.

The website is a scam. They used already pre-filled out profiles and disabled profiles, as well as, fake profiles to try to make people think that there are more members then there are not. Nobody answers winks or emails on the website. There is no abuse button for when someone is harassing you, or using the website in an unpleasant and annoying way. I could be wrong, but I am pretty sure that false advertising is illegal--a website where people are supposed to find their match, only to be emailed nasty emails from people. And when you return the nasty words with them, your profile is disabled after one month and you haven't even gotten a refund of the remaining money paid for the three-month membership.

I am filing this complaint because the commercial's false advertising led me to believe that the website was legitimate and authentic in trying to help people find love online. But instead, all the website did was ** me up $75.00, embarrass and humiliate me with employees pretending to be disabled--profiles on the website, rotating between the emails, and then harassing me and trying to humiliate me.

I paid the money, and was on the website looking for love. Instead, all I got were emails of bitter, spiteful angry women who have anger management issues and narcissistic borderline personality disorder. There is no disclosure of mental illness. I received no warning before my account was terminated, and I want my money refunded in full. I will also file a dispute with my credit card company.

I fell victim to Match's unethical practices of making it impossible to find the non-renewal button and making it appear that you are not signed up for auto-renewal, just so they can scam on you and charge you without your consent. I found scammers to be rampant on this site.

I will be filing a complaint with the BBC and also shopping this story to the media. Since Match has so many ads up now, its high time MSNBC or some other outlet looks into all these similar stories and what is clearly a business that operates with no sense of ethics.

I was charged $35 which caused me to overdraft.

I, too, have been scammed directly by Match.com. Like some of you, I also purchased a 3-month membership which I cancelled 3 weeks ago because I knew I wouldn't be able to cover it and I was tired of being approached by scammers within the site itself. On December 28th, 2010, instead of canceling my membership, Match.com went ahead and charged my credit card an additional $59.50 resulting in an overdraft of $25. I spoke to a Manny at Match.com and he has assured me that my account will be reimbursed the $59.50 within 72 hours, but they will not reimburse the $25 overdraft. I am a full-time single dad and my entire Match.com experience has left me quite depressed. I am considering filing a complaint with the BBB as well as the police.

I signed up for a six-month subscription to Match.com in good faith as I had seen the ads on television. After a few months of using Match.com, I realized that the site was not for me. After speaking to a few people, I found out that they were the same people on the site all the time and I felt that I had exhausted my search.

A few days ago, I logged on to my Internet banking and realized that there was a transaction to come out of my account. I did not know what it was about so I rang the bank and cancelled it. A few days after that, I found out that I had lost my job. I was very upset and worried about money so I logged on to my Internet banking to try and sort out my bills and money, only to find that Match.com had taken $77.94 out of my account, leaving me $60 overdrawn.

I rang the company several times only to get through to a Moroccan call center and was then informed about the automatic renewal. Each time I spoke to someone, I asked to be put through to a supervisor and was told each time to ring back another time as they are not in at the moment. Eventually, I got through to a UK supervisor and after pleading with them to give me my money back, I was told, "there is nothing we can do. I don't want to lose my job, too."

This situation has left me very upset as it is a week before Christmas and I do not have a job or enough money in my bank account to pay my bills. I will never recommend Match.com as they have a very poor customer service and only care about getting peoples' money. Their automatic renewal was not made clear. It needs to be addressed as it is causing a lot of people to be upset.

I cancelled my membership with Match.com two years ago because they were sending me matching opposite of what I was seeking. As of today, 12/6/10, I am still receiving matches. I have almost 500 emails since 2008 and still receiving about 3 to 4 a day. After paying money for a membership, I was out of money, as well as, the expectations of finding a mate.

They have now charged my bank account automatic renewal fees three times without my consent and after I had canceled my account. The first time they did it, they refunded me immediately. The second time slipped by me for two months until they charged me a third time. They refunded my third charge but are giving me the runaround with the second. They have not gotten back to me in the time limit they stated they would and I have had to call back.

Match.com deceptively renewed automatically a one month subscription and additional services without the user knowing of these things. Match.com was then contacted by email to stop the automatic subscription but I never heard back from them

I signed up for Match.com after a 17-year marriage. I thought of the usual precautions to take on a dating website, but was totally unaware that Match.com was frequented by multi-level international scam artists. Sure enough, one "winked" at me the first week I was on Match.com.

We chatted for about 2 weeks and even talked on the phone. He said he did international logging and would fly to meet me when he was done with his current job. After 2 weeks in Nigeria, he called me for money and said he couldn't cash his checks there. I told him to go to an international bank and stop calling me.

He continued to call me, day and night and pleaded for money. After about 3 weeks, I gave in and sent him money to fly home. To make a long story short, he continued to come up with one story after another to scam more money out of me.

It wasn't until I ran across the website on " romance scams," about dating website scams, that I knew for sure I had been scammed. I tried to get the scammer to repay me, and since this was a multi-level international scammer, he was able to repay me in a number of fraudulent ways. He had what turned out to be fake checks Fedxed to me from Dubai. He also had a business acquaintance try to repay me using someone else's bank account and credit cards.

I did. It went from the local police to the State Police and then to the FBI. The FBI took my information due to the enormous sum of money that I lost in this scam. The scam artists used Moneygram, Western Union, and off shore bank account in the scam.

Match.com is fully aware that these professional multi-level and multinational scam artists use their website to meet victims for their scams. The professional scammers could not exist if it wasn't for the dating websites that give them a ready-made list of victims to entrap.

I am a college-educated woman and have never fallen for any type of scam before. Match.com does nothing to protect the public from these professional scammers from foreign countries that use their Website and Match.com does not adequately warn the public of their existence. If I had been properly educated and warned by Match.com of the professional scammers and their techniques, I would have never been victimized. It wasn't until I stumbled upon the "dating scams" website that I discovered how these scams worked and was equipped with information to not be a victim of the scams. Incidentally, I was a member of Match.com for about 3 months, and during that time, I had 3 scammers contact me.

This company plans to rip off its consumers by making it very hard to get out of a contract. They refuse to offer any way to end your contract at expiration, instead instantly recharging your credit card every time the contract ends without notification or consent of the client. They just ripped me off for $59 dollars.

I joined match.com for 3 months and when I went to cancel, they offered me a special of 3 months for the price of 1 month to stay as a member, so I decided that I would give it another try. I did not have good luck the first time, but thought that perhaps my life circumstances were preventing me from using their services and would give it another shot.

Just before my next 3 months were over, I logged into my account that I had not been using because of time constraints and other factors to cancel once again. I had another offer of staying for 3 more months for the price of 1 month and declined this time. Know that I did not want to be a member even if they paid me to be one.

I was very diligent about making sure that this cancellation went through as I have had 2 other girlfriends get raked over the coals by them in the past and had hundreds of dollars deducted from their accounts due to forgetting to cancel. They tried to get their money back as they were both in serious relationships and did not know of the policy that they were going to automatically renew if they did not physically go into their account and cancel themselves.

The company is so shady that not only did they neglect to process my cancellation when I asked them to do so, they proceeded to take $50.98 out of my bank account that I was slowing starting to close and had very limited funds in it. I got a notice from my bank for an overdraft and I was furious as I have never ever in my entire 35 years on this earth bounced a check or had to use overdraft protection.

I called match.com and did get my $50.98 but after numerous calls numerous times, they refused to issue me a check for the $22 my bank charged me. I am very upset at the fact that match.com is scamming people out of their hard earned money. If I were on a very strict budget and needed that $22, then I could have had other financial difficulties paying my bills.

Match.com has become so greedy that they cannot even pay for trying to scam me out of my money. The said it was a technical glitch in the system and had happened to others. They refused to give me the overdraft fee from my bank and told me to call my bank and ask them to remove it. It is not fair that I had to spend my time calling them numerous times waiting on hold for long periods of time and talking to their incompetent employees let alone pick up the phone one more time and tell my bank that I was requesting they pay for match.com being a scammer.

Please beware before signing up with match.com. They need to do some serious quality control and get a grip on reality when they are the ones that made the mistake. Then think of all of the people that don't notice the glitch or just suck up the fees for lack of time or other reasons. Match.com is scamming people and they need to stop. Beware. Don't use their services. They will try and rob your money any way they can.

I was scammed by the person I met or communicated with on Match.com. Just looking for someone to share my life with, I signed up on Match.com. I want to say I question if Match.com is not even owned by the people that are doing all the scamming. It would not surprise me because of the huge numbers of scammers that are shown on the site vs. probably everybody on the site. The true real ones are all victims. Just looking at it as a numbers game. What are the odds that out of 150 contacts I was matched up with began communicating with and all but two had the same story and pattern?

The two that did not were local and I have developed a friendship with but it wasn't until after I had lost money and had my heart broken in the very beginning. The two I have met were also victims. This is what initially happened to me and then because it was so difficult to believe I kept searching and quickly saw a clear pattern and all ended in the same result just without my heart. They wanted money, computers, to be rescued and so on. There apparently is no way to stop these business. This is why I believe that Match.com is a perpetrator itself and from what I read the same is happening on eHarmony.

I began communicating with two men I think that were very, very good talkers and of course, I was very vulnerable for love. I'm a single mother, work all the time, no time to do much socializing to meet someone. The conversation goes good and yes, it does escalate quickly and goes right for your soul what a vulnerable person has exposed. One sent me beautiful roses, chocolates and that was when I was sure there was future with this guy. Then it went to he had lost his luggage. He had gone to Ghana, lost his computer which he needed to do his work. Couldn't come back home until he got started working and get home to spend his life with me.

He had told me how much he was earning on this work or contract he had referred to it and it was $1.5 million. Me personally, because of my work, that doesn't impress me. I work with very wealthy people although myself I am just getting back on my feet financially and I did wonder why he felt he needed to tell me except that he thought he was making an impression and my point is I will pay my own way. I don't want his money.

I want to meet someone to share our lives and be there for one another. Of course, I had told him that. Well, I bought the computer and FedEx it to him which thank goodness I became aware of this scam and the computer is coming back to me but I am out the shipping costs but I will not be contributing to supply a computer for these crooks to do their work on.

I have the address it was to be shipped to but who knows if it is real or not. The other guy was stuck in his hotel and had to pay $350 cash to be able to leave. He was panicking and I couldn't imagine leaving someone like that. Of course, he said he had a $10,000 check that we would cash and he would repay me when he got here. He was coming to meet me from Nigeria as he returned to his home in Wisconsin. I sent the money with concern but was doing this with my emotions not my logic. Next, he needed $700 for additional charges on his flight to Atlanta. I requested proof of the flight so he emailed a copy of a "booking confirmation" from KLM airlines.

I called KLM and they told me the reservation had been cancelled for non-payment of the total amount not just the $700 fees that this person claimed was all that was owed. Now I knew and my emotions were crushed and my rational self was now making the decisions. I never sent the money and of course confronted this person and of course they denied and pleaded and even turned it to me as I was the wrong doer. I disconnected. Now, I had the other one with the computer to confront. I had called FedEx to check on the package (I'm backing up because this call was made before I was totally aware this was a scam). It had not arrived and in talking to one of the FedEx representatives, she asked me was this someone I had met online. I said yes and she warned me of the scams and said Ghana and Nigeria were very big areas these were happening in. Both of those are where these people were. One in Ghana the computer one and one in Nigeria the airline ticket guy!

I was so grateful that someone at FedEx offered me that information. This plus other "suspicions" I had and a dear, dear friend begging me to just verify a few things about these guys is what brought me to my senses. FedEx is returning the computer to me and I can return it. I must say that KLM airline spoke to me as well and I told them what I thought was really going on and they were honest and helpful to confirm procedures and prove that the person on the other end was obviously lying. I have read stories of people loosing tens of thousands of dollars to these scams and I have not heard of anything that is being done to even begin to bust these scammers.

These are not just individuals. This is an organized operation. The numbers are just too great and there are similar patterns. It is like a machine. It appears at this time. The best is to get the word out to warn the potential victims but the criminals are also being educated and will probably just come up with new ways. This is horrible and I was fortunate to one thing not have any money to help and the bit I did to be able to get a little back (return of the computer).

For me the economic loss was $350 that was sent via Western Union to Nigeria and the cost of a $700 computer, $370 shipping cost to Ghana and now $400 return shipping cost. The even more costly damage was a broken heart which you cannot put a dollar value to.

2. In addition, Match.com makes no attempt to secure or filter fraudulent users especially from foreign countries. I have traced several of these individuals to fraudulent accounts, photos and letters database at "stopscammers.com". Match.com has a legal and moral responsibility to enable, protect and foster the integrity of the users, profiles, and content presented on Match.com.

5. An annual independent audit by properly licensed and independent Certified Public Accountants to assess the internal controls at Match.com over internal fraudulent practices (winking from closed accounts), and membership database existence and validity.

It is my intention to initiate any and all cooperation, including sharing this complaint with any class actions law firms interested in pursuing this complaint.ate or join class action legal action regarding this complaint.

I just wanted to say that, like many of the complaints I read about Match.com, I am beginning to see what they are saying about the matches sent to me who looked like they just got out of prison. I mean OMG and I cannot believe the freaks I am sent, then the ones that wink or so-called email me are really nice looking. Yet, I can't sign up for just one month or two. I have to do a whole year. Sorry, but no thanks.

I was offered a free trial and the stipulation was that I had to provide them with billing information in case I wanted to stay after the free trial. Well, I didn't want to stay. I cancelled it over and over, sent emails asking why I'm still being charged. None of my emails were returned. As of right now, $43.44 was just taken out of my bank account, their monthly fee. This is the 3rd month in a row that I am being charged for something that I don't want, something that I cancelled over and over and was told that it didn't go through and I wouldn't get a refund because, basically, it's just too late and there's nothing that I can do about it. This practice should be illegal and they should be investigated. I told them that I would be contacting Consumer Affairs after they acknowledged receiving my emails stating that I wanted out of this and their response was, "That's fine." I can't afford this and I told them that.

I signed on for a free 7-day trial. I gave my CC info and was able to see who emailed me. Yes, I had several interested but most were out of my area. For the sake of being nice, I emailed some of them. We tried to use the Match.com IM module but it was slow so I decided to sign up for Yahoo chat and enclosed my yahoo id in my private emails. I say, private but it wasn't.

My yahoo chat id was changed in my personal email on Match.com. And it was changed to their chat ID. I wasn't trying to scam this company. I was simply trying to get in contact with some of the matchers. I'm beginning to wonder if these "matches" were real or just false IDs created by match.com. Believe me, when I see some of the locals signed up on this site, I wonder if they belonged on the FBI's most wanted list. And on the flip-side, the men who winked or wanted to IM me, were very good looking, almost model like. I'm good looking but not that good looking. Most had very good stats so it left me wondering if Match.com is setting up these matches. I'm just saying. Don't do it!

This web site has significant privacy and billing issues bordering on outright fraud. Unlike other web sites, there is no way to conceal when you are online. Whenever you are online, it is immediately broadcast to everyone. Match.com does not advertise this. I found out when someone emailed me to say they just saw that I was online. This is a complete violation of my online privacy and Match.com should be forthright that they intend to show the world your every move every time you go online. Instead they bury that in small type fact many pages in. Match.com violates every member's privacy on a minute-by-minute basis in order to boost revenues. Match.com also will automatically renew a subscription without notification if you click on the web site after your membership expires. It is impossible to get your money back.

I lost $59 when I was billed without my knowledge. Also, I found out afterwards that people everywhere knew every second I was online which was humiliating. This web site needs immediate regulatory control as it does not operate in the best interests of its clients.

I bought a space in match.com for my niece ** for $34.99 per month. Right after it was started, it was disconnected. Match.com never gave me any reason for the disconnection. Please explain or give me back my money or both.

Dean **

I am just writing to complain about the fraudulent ads. It's obvious that when Match.com says, "We lead to more relationships and marriages than any other websites," they are making a claim they have no right to make. First, there are so many sites, and most of them don't keep those stats--how in the world do they presume to know that they have the most marriages, etc? It's impossible, by any stretch of the imagination, to compile any proof. It's just a bogus claim. It should stop. It's fraud and they are taking advantage of poor, lonely people.

Do not sign up for this ***, not for their 7-day trial. Well, okay that was a bit harsh if you're willing to pay. But really, do not sign up for the "7-day free trial." That is b***t. I entered my information, my credit card information, thinking, believing it was a reputable business/company. Boy, was I wrong! I am one of those rare individuals who do read the Terms of Use before agreeing. Therefore, I made sure to put a reminder in my phone a day before canceling my free membership. Emailing was blocked along with all the other perks of the website, so I was like, "Alright, good, made in on time." I checked my checking account, a month later, a.k.a. today and I see a $119.94 charge from Match.com. I'm a full-time student and work part-time. I need those $120 to pay off this term. I log on to my Match account and lo and behold, I can see emails and who sent them. I've sent a question/complaint. Let's see what they come up with or if they even reply. I am so infuriated. I do not have the resources to pay for a dating site.

After being winked at by several females online and then chatting with them via Match.com's Instant Messenger tool, my account taken over somehow. My profile was modified while I was online. When I signed out, I could not log back in to Match.com. I sent four email messages to Match.com asking them to call me back. They did not call me back. I called their customer service # (800-926-2824). I told the person what happened. I requested a case number, which was provided and asked that all of my profile data be sent back to me. The person on the phone said they no longer have it, which is a lie.

As per federal regulations, match.com has to keep that information for years. They did refund my money, which I paid via PayPal. When I signed up, I was surprised that they charged all three months up front. I didn't see anything that said they would do that. I requested that a technical person call me back and it still has not happened.

Match.com has very serious security issues. Do not talk to anyone via their instant messenger tools. There are security issues--your account will be hacked. It will happen immediately. Also, if someone out of your search range winks at you, block their ID. I recommend that everyone stop using match.com. They need to fix their security issues and stop their fraudulent billing practices today. The entire business is a scam.They do not care about their clients.

The Federal Government should shut match.com immediately. Do not use this site--too many security issues. An unhappy camper that tried match.com. Potential identity theft.

The issue I have with Match.com is that, there are no safeguards for women who are members. There was a member who solicited sex from me, and gave me indication that he's married. I have filed a complaint with Match.com. It was very emotionally upsetting for me, and it's not safe for women. I will inform my friends and family of what happened, and I will continue with the complaint process at Match.com.

I had signed up for Match.com on line. I used my credit card information. I received emails about getting my profile and I was approved. But I couldn't get on due to a problem with my account and they told me to call. So, I called and spoke to someone else. He said my credit card didn't go through and that this happens at times doing it on line. He sent through all my information and took my Discover Card information. He said it would be working in a few minutes. I also got a survey to determine how much help he was. I still cannot get on Match.com. Would this please be corrected?

Today is Thursday, Sept. 9, 2010. I had been visiting the match.com site since last weekend. I seemed to be finding some good matches, although some seemed a bit suspicious (I'll get to that in a moment) and I was going to sign up this evening.

I tried to log on and I can't get on the site at all! My internet connection is fine. I can get onto Match.com using my phone and another computer - very strange. I came on-line and found all the complaints about Match.com on this site - thank you all! I suspect that Match.com blocked my IP address because I had not signed up. Prior to that happening, as I mentioned earlier, there were some strange things going on at Match.com.

I noticed some winks from men I would consider scammers. I added a note to my profile saying that I didn't want to hear from men in the US (no offense - bigger population there) who were pretending to be widowers and searching for women based on income. Yes, that means I have a healthy income. Well, no sooner did I add that text to my profile, that I started being drowned in winks from widowers in the US. I don't think people were messing with me. I think that Match.com created fictitious ads and they messed up. The ads did not temp me at all, obviously.

Thank you all for writing here. I would have spent my money on a fraudulent site. How do they get away with it?

I starting receiving e-mails from Match.Com, first stating "Here is your first match", then another stating "Here is your username and password". I never signed up for match.com nor have I ever looked at their site. I contacted them a couple of months ago and spoke to a customer service person who looked up my information in the system and said that it was probably because I was signed up with Yahoo Personals! I don't have a yahoo account nor have I ever, and definitely never belonged to Yahoo Personals. They checked my name, e-mail address and credit card and could not find anything in the system. They said that they would stop sending me e-mails.

Well that's great but my boyfriend thought I was cheating so I wanted to speak to someone higher up. They advised me that they would have someone from corporate contact me, but that never happened. Due to this issue, my boyfriend of 5 years has left me because he thinks I have been cheating on him and looking at personal ads. This has caused mental anguish on myself and my boyfriend, as well as caused defamation of my character. The pain and suffering that has been endured due to their misleading e-mails and incorrect information has broken up an engagement and has caused a great deal of pain, stress, and mental anguish. Something needs to be done.

After resigning from Match.com, they will continue to send you emails of potential matches. If you respond to an email, your subscription will automatically be renewed. I simply went back in to see if my profile had been removed since I was still receiving emails and my subscription was renewed at $29.99. They have not responded to my emails. I have tried to call them, but after 15 minutes on hold, you will automatically be disconnected.

They will have your contact and credit card information forever. My only option was to replace my debit card.

I admit I was not being faithful to my wife when I started to browse match.com, but I do not want to lose my wife, so I opted out of all those sites, but match.com still comes up even though I block it everyday, several times a day. Please help me for it is causing stress on my marriage. My wife is threatening to leave me. I do not even remember my log in or password. I have been married for 38 years and do not want to have my wife leave me.

I joined match.com about one week ago and I made sure that I filled all requirement. Whenever I try to log in, they tell me that my account has a problem.

I purchased 3 months of their service, which they immediately took off my credit card. After a month and a half, they kicked me off: I could not sign-in, my email address was not recognized even though I had had many correspondences from them with "Daily matches" and discussions from fellow matches, which were sent to my email account. I do not know how they did it, but at the same time, all my email in "deleted" and "trash" were deleted. This prevents me from contacting them or any of my match.com guys I was corresponding with. I called the BBB on them.

It has been too soon to give any results. I do not have a lot of time to cultivate relationships in my life. I spent a few of the few hours I have discussing issues with possible matches, not to mention the reading of profiles, and picking/choosing who to converse with. They were many precious hours and days I can never get back. And I paid for it!

My mother bought a 3 month subscription for me. They automatically billed her credit card at the end of that 3 mos. When she called them, they stated that that the best they could do is refund a very small portion of the 3 month re-charge on her card and charge her the most expensive, for 1 month because the 3 months had already expired. When she tried to log into match.com, she had no way of contacting them because you must have a username/password (which is mine) to log in to complain. Cassandra told her that she should have purchased a "gift subscription" to avoid being automatically re-billed at the end of 3 months. I have had a lot of problems trying to log in and stay connected to match.com. This is a real rip-off scam. My mother was billed another $63.93 on her credit card for another 3 months. They agreed to only refund $26.63 of this to her card.

I was a paying member for the month of July. I renewed on August 16th and they cancelled my membership on August 17th. No reason given but the charge is still on my Discover card. Their customer service in not helpful. What should be my next step about getting all my personal information out of their system?

$30.00 dollar charge for services that was denied.

I subscribed to Match.com for 3 months. My credit card was charged instantly. I've been with them for 3 days and now I can't sign in. It just says, "Oops there is a problem with your account." I've called customer care and waited for over 30 minutes. Each time and they say the same thing. They will send it to the resolution team and get back to me. I have not done or said anything wrong and my photos are all me. I don't know what the problem is. Someone has to put a stop to this practice. I understand if they give you a reason and time to correct it. I feel deceived.

Their system times out and wipes out the text of emails that are being sent and the system doesn't give prior warning. A lot of many hours are wasted reconstructing, if possible, emails to try to resend and rushing to beat the system's unspecified timeout period. Lost man-hours trying to reconstruct and retype emails. It's an online dating site and email is a critical component for establishing first contact with other members.

I have been subscribed since last month, but I cant sign in for as long as one month now, and they say my account has a problem. I can sign in hotmail but not Match. I want additional one month membership, or discontinue my membership, and get my money back.

I can't find address for Match.com. You have to be a member. Anyway, last year I used to be a member. I am no longer a member. I went back into Match.com and discovered they are keeping all my personal credit card info, number, date of birth, etc. I called and asked them to remove it and they said they would notify corporate. Corporate sent me two emails stating they couldn't and wouldn't remove it. Their email answers were the following: "We do not provide the opportunity to have personal information removed from our internal database as this information is retained to preserve records of our commercial relationship with each member. Such data will continue to reside in our records and archives including our database, for audit and legal purposes. Match.com agrees not to use your info for any other purpose".

I personally think the reason they don't delete your info is and this is also how they stated on my e-mail from them: "For your convenience and to avoid an interruption in communication with your matches, all Match.com subscription packages automatically renew at the end of the current subscription (unless canceled before the renewal date) as agreed to during the purchase process." Well, I did call in time and cancelled my subscription and they weren't able to renew my membership but they refused to remove my credit card info. My Match.com account Inquiry is (Incident: *** Elizabeth ***. Match.com Customer Care. Can you help me remove my credit card info from Match.com?

I spent $113.94 for a six month match.com membership. Their offer includes a free six month renewal if there service has not been effective for finding a relationship. After a period that seemed like six months, I called to cancel on May 11, 2010. They informed me that they had already "renewed" my membership at the previously paid rate for a period of six months. I said I had no notice of the renewal. The agreed to grant me a refund of $113.94. They also stated that because of my active use of their services, I was eligible for a FREE six month extension for the use of their website.

I accepted the offer. then, approximately one month later, I received my bill from Discover Card, only to find that they did not refund my money as promised. I contacted Match.com, who acknowledged their mistake. I complained the Discover Card. They agreed to, again, renew the second six month membership fee to my card. I was, according to the agreement and based on thier original offer, using their website under the "free" offer. Since I made my second complaint, they have removed me from use/membership. They have violated thier original offer. They did reinstate me, only to remove me when I complained to them again along with Discover Card

I've been a paying member of match.com for just over 2 months, and I'm really frustrated by the tactics they use to get more money out of their members.

They've rigged their website so it doesn't work on smart phones - you have to pay an extra $4.99 per month for mobile access.

They've rigged their emails so that the person's profile doesn't appear in the message - it's just blank boxes that won't load, so you have to pay extra for mobile access or be at a desktop computer (which doesn't work for me because their website is blocked at my office.)

There is no way to tell if other profiles are paying members or not - you have to pay an extra fee each month for "read email" notifications, the only way to tell if someone can receive the messages you're sending.

I'm following the rules for the 6-month guarantee, but based on other people's experiences with this program, I won't be surprised if they find a way to get around it.

Match.com has a "auto-renewal" policy when you sign up, that in reality is a negative option billing scenario. If you do not check the "do not auto-renew" box, when your current term is up, they automatically charge your credit card, etc. for a renewal of the same level as you previously had. Most people sign up for 3, 6, or 12 month subscriptions, but many also sign up for monthly, and are caught up in this scam, because they didn't read the fine print, or forgot their termination date to cancel service by.

I am a classic example... run the numbers, and you'll see there is a lot of recovery $$$ tied to this as a class action suit, for deceptive and unfair billing practices. I previously had a 6 month subscription for slightly over $107... I did not keep track of my expiration, and yesterday my account was charged another $107... while Match will claim they clearly identified their renewal policies in the initial agreement, they are preying on the fact that most people are caught up in survival right now. Match.com has a moral and ethical obligation to notify its customers that they are approaching the end of their subscription.

Then I told them if I wasn't being active, why would I bother to call them to active my membership instead of just letting go? I even told them that I know they give free membership to some people in order to keep them on this site, my date told me that he just keep getting free monthly membership because match.com wants to keep him. Not to mention my request is totally legitimate abiding by the contract. I am so upset and disappointed with their fake promise and hostile customer services. Now I am disgusted by this site and wouldn't get on there anyway. It's all about them making money not helping other people as they "PROMISE"!

i want to know what is happened to my account in match.com that is not avaliabl to me. i want to know what is wrong to my account in match.com

I have had a profile on this site for several years. I have also off and on played for the service, so I can contact potential matches. More than once I was sent a wink or email by an individual with a very appealing profile. I consequently signed up for the paying membership, so I could respond back to the person. After sending payment, the person's profile mysteriously is no longer available and of course, I cannot contact them. I believe these profiles are fake. Some of them leave the most mundane lines blank on their profile, like eye color. Who wants to keep their own eye color a secret? I am not sure if Match is doing this or someone hacking the site and sending these bait profiles but Match.com is ultimately responsible. Paid money for false hope.

There's a problem in my account and I can't log in. How can I fix it?

I want my money back. It's a scam. They send you all kinds of profiles and not what you asked for, a lot of creepy guys, just anything to take your money.

I am unable to register with match.com. I am unable to find a partner through match.

The 6 month guarantee is a scam. That's all I can tell you. At the end of first 6 months, my subscription wasn't renewed even though I met all prerequisites. Numerous email weren't returned. I cannot find a customer service phone number to call.

Like so many others, I feel I was taken for a ride by Match.com. Before I actually joined, I was contacted by several potential matches. After I joined, I could not access those members' profiles any longer. I received bogus emails from potential matches and was contacted by one man who was very obviously not who he said he was. I reported him to Match.com and received an automated response but nothing further. This man followed me to other websites. He was one of those African men who preys on American women for money.

Anyway, after one month of membership, I realized that Match.com is not what it claims to be so I canceled my subscription and requested a refund of the last two months of my subscription since I will no longer be a member for those two months. I received an automated response and a survey and have not heard from them since. I sent another email and filled out their survey and they have not responded.

I am out $60. I paid $60 for what I thought was a worthy service. I have joined other dating services in the past and know how these things work so I was very surprised to find that this dating service is a scam. I'm sure there are some real people on the site, but it seems that most of them are bogus. I should have known as I was reading through profiles. Most of them just sounded too good to be true.

My complaints are:

2) Why is the charge/rate not consistent and is too high (as evidenced by USD 10.86 and USD 11.11 in the attachment)? My 6-month subscription is just around USD 40.

I emailed Match.com and still waiting for their reply.

I have been told that this place is a place to find friends and mates. All these details are very aggravating to me.

I subscribed to their services for one month. The money has been taken from my account. I've been with them for less than 2 weeks. Now when I try to sign in, it says, oops there is a problem with your account. I don't know what problem, and I cant find out. They have no way or no one to contact and after reading others complaints, I'm afraid they will take money from my account for a 2nd month without my permission and with no notice. What can I do? I've paid for a service that I'm not receiving.

I cancelled my membership last year, then last month they renewed my membership. It could be said they are a bunch of scam artists. I wouldn't recommend match.com to anyone. This cost me 65 sterling.

I paid for match.com services through Paypal. I wrote Paypal saying, "I believe I cancelled subscription to this months ago. I'm being charged for something I'm not interested in. I'd like match.com to cancel this transaction and if they couldn't contact Match.com for me to let them know I cancelled the service, I would greatly appreciate it". Match.com withdrew money from my account both for this month and February. I didn't notice February's because I'd cancelled subscription in December or January. I haven't used their services since then either. All I want is my money back (for February as well).

I am not looking for one of your pre-written responses to unhappy customers. I am looking for a 100% refund on my registration.Your website, despite all of your disclaimers, is misleading. Not only have you sold my email address to vendors such as Chemistry and other vendors who are soliciting me, I have confirmation emails I sent to other "active" members that were never delivered. Why? Although they appeared to me active members, in reality, they were not. And the way I can prove this is from members who I sent an email to who no longer had active accounts with your company. This is fraud.

There are also members you list as active who actually are not even signed up and registered to receive email, but your website makes it look like they are actually active paying members. Via this email, I am reporting your company to Consumer Affairs for fraud. In the meantime, I would expect to have 100% of my membership, which I believe was $49.00 (one month) refunded to my credit card. Please send written confirmation that this refund has been processed with a confirmation code of the refund. This is just a rip off and they are dong this monthly to hundreds of thousands of customers.

After two weeks on match.com, my sign-on information no longer worked. I sent various emails asking for help but received only auto replies which I followed but did not resolve the problem. Repeated emails because there is no phone or online help, produced no results or response.

Match.com sends winks from fictitious accounts to entice a new member. When you sign up, the ideal wink disappears into cyberspace.

Yesterday I used my credit card to sign up for prescriber for this company. They asked for driver's license number and my account number. I did sign up yesterday and now I can't even log on this website anymore. I realized that I wasn't the only one who had been scammed with these fraud. Can you help before this scams destroy others identity, please? No damage but they scam lot of people like me.

I was scammed by someone I met on Match.com. I feel they should have a warning like Craigslist does. I met two scammers on Match.com. One contacted me. First, I told them that someone on their site was scamming, and they said to just block the person. I saw a video after realizing I've been scammed, on YouTube. I called who the scammers really are, and they say they make $15 billion a year. I lost about $70,000. I lost about $70,000, and lost my peace of mind, and now stressed about money, and paying off the credit cards that are maxed out.

I signed up with Match.com. I paid $60.00 for a 3-month subscription. After one week, they terminated my subscription, saying that I violated the terms of their agreement. I have sent several emails, asking them to explain how I violated the terms or to return the money I paid for three months. I have not received any response. How can they take 3 months of subscription, cancel after one week, and feel that they are entitled to all the money. Help!

I am paying for a subscription to match.com. I've punched in my correct username and password. It doesn't work so I put in for "forgot password" and they sent me the same correct password and it still won't work. I don't have a number to call. This is the only way to hopefully get results. I am paying for something I am not getting.

I signed up for 3 months with **. I wasn't sure if my subscription was cancelling in January 2010, and was pretty sure that ** will let me know if my subscription is bout to end and will give me option of to renew it or not. I thought fairly they will ask me to authorize the transaction for another 3 months but that fraud site renewed my membership automatically and charged me for another three months without my permission. It's just not ethical. How they have a legal right is still unbeknownst to me.

No e-mail reminding me that I was up for renewal. Did not give me the option to renew or not. No e-mail notifying me that money had been taken out of my account. This is a very dishonest website. Once they have your credit card, it is theirs to make as many charges as they please. It's in the fine print terms and agreements, who reads all of that? Like I said, it might be legal, but it sure isn't ethical. It's really legalized piracy. I'm really gutted.

I signed up for 3 months at my friends insistence, even though I've had better luck with the free site, Plenty of Fish. I knew my subscription was cancelling in February 2010, but didn't dream a company would take money out of my bank account. It's just not ethical. But they did. And even more than the original price. It went from $38 to $51.

How they have a legal right is still unbeknownst to me. No e-mail reminding me that I was up for renewal. Did not give me the option to renew or not. No e-mail notifying me money had been taken out of my account. This is a very dishonest website. Once they have your credit card, it is theirs to make as many charges as they please. It's in the fine print terms and agreements, who reads all of that? Like I said, it might be legal but it sure the HE11 isn't ethical. It's really legalized piracy. Of course Match.com is deceptive, their CEO is Barry Diller, who is responsible for the right wing station FOX News -- even their logo is deceptive "fair and balanced." I am out $51.00.

I cancelled my subscription 2 weeks into my month, but it auto renewed anyways. I was told that I couldn't get my money back so I demanded to talk to a manager. I got "disconnected" so I called back and was told the money was credited back to my account and my profile was now frozen. My account has not been credited and all I get is the same thing when I call, "Give it 5 to 7 days to show up on your account." They took the money without my permission and now won't give it back. I lost $36 and a lot of frustration.

I joined a singles website called "Match.com" in mid November 2009. I spoke with a very kind gentleman by the name of Scott in Miami, FL. Soon after he asked me to email him off the website at his email address and his 12-year-old daughter's email address. Soon after this, we communicated through Yahoo Messenger for around 4 weeks or so. He was very kind in his emails to me. He told me he was in love with me, called me his sweetie, princess, wanted to be a family with me and my son, was planning on moving here and buying a house here, becoming US citizens, attending school with my son, and basically expressed his undying love for me and my son.

After asking him some questions, he told me he is located in the UK not Miami, FL as his profile on Match.com read. He also told me his parents died in a car accident when he was very young, his wife died in 2002 of breast cancer, and that his family was still fighting over money after his parents died and that the family refused to share any of his deceased parents' assets with him, and they were not speaking to him. He emailed to me his resume and pictures. He soon told me that he owned his own construction company called Stevesanco Construction Company.

Soon after he told me he was flying to Nigeria, Africa to interview for work building houses and asked me to pray that he is awarded the contract. A couple of days later, he told me he was awarded the contract. He then supposedly flew him and his daughter to Nigeria, Africa in December 2009. A few days later, he told me that this work was a multimillion dollar contract and that the people in Nigeria gave him 30% payment down to start the construction work. The 30% down was $1.5 million and that they had deposited that money in his UK account.

He also told me he had to register his company in Nigeria, which would cost him $15,000. Soon after this, to my shock, he told me he and his daughter were in dire straights and was not able to leave Nigeria because they only had enough money for one air fare and not two plane tickets. He also told me he had maxed out his credit cards.

Steve emailed to me his resume, the contracts from Nigeria and bank information and bank passwords. He promised me he would pay me back after we picked him and his daughter up at Kansas City International Airport MCI. He said they want to spend Christmas with us since they have no family. He told me his daughter Sandra emailed all her friends back in the U.K. and told them she was going to have an American mom soon and how happy she was. I asked him why he sent me the work contracts and the bank information.

He told me not to tell anyone about the contracts and that he sent me the bank website and passwords to show me he has enough money in his account to pay me back. I told him the picture in the bank website does not look like him and he said that the picture was an old picture. He continued to tell me that they had no way of leaving Nigeria without money for a plane ticket and that they wanted to fly here to be with me and my son and be a family. He asked if they could stay at our house and I told them that they can stay in a hotel and I gave him hotel information.

They continued to brainwash me and gained my trust, affections and complete sympathy. They asked me to wire to them $2500.00 for airfare. They also asked me to mail a gift to his soon to be 13-year-old daughter for her birthday. I told them the best I could do is send them $1,800.00. They asked me to wire it to Nigeria, Africa via Western Union. I told them that Western Union will not let me wire anything to Nigeria due to the scams that come out in Nigeria, Africa. They continued to ask me to try another location on several occasions. When that did not work, they told me to use MoneyGram to wire money to them. When that did not work they asked me to wire the money to some man in Atlanta, GA, and that this was a relative of the hotel manager where they were staying.

I told them the wire company won't let me wire to a stranger or someone I do not know. I could tell by now that they were agitated. They asked me to lie to the wire companies, Western Union and MoneyGram, and tell them I was wiring money to my uncle or cousin. I refused to lie and they weren't happy about it. And they explained to me on several occasions how much they want to fly here and be with us, my son and me. They finally gave me information to wire money to Vallejo, CA. They told me this was the hotel manager's sister. I sent the wire to them on January 11, 2010 thinking I was helping a desperate family and a young girl who were stranded in Nigeria, Africa. They had continually said the "right things" at the right time, had me completely brainwashed, pulled at my heart strings for over 4 weeks by now.

I was in this really, really deep. I felt I was helping a child and a family in need. Soon after I wired the money to them and they received it, Steve told me he needed BTA (Basic Travel Allowance) to leave Nigeria and that they were not allowed to leave the country with the "BTA". They told me they needed an additional $500 per person for the "BTA". They asked me to send them another $1,000 for both of them. I refused. I had at this point realized I had been scammed. They asked many times to wire them another $1,000. I continued to refuse and I told them "BTA" was a scam and I sent them information regarding "BTA" from the Internet that explained that "BTA" is a scam.

Steve appeared to be angry again at this point. The next day after receiving an email(s) almost every day for over 6 weeks, I finally told them I was contacting the authorities and that they had scammed me out of $1,800 and that they should be in prison serving several life sentences. The emails and Yahoo contacts completely stopped. The last email I received from them was from Steve **'s email address on January 14, 2010.

I went to the police station here in town in tears and they told me I would need to report this scam to the FBI. I have been devastated over this crime and have not been able to stop crying since. Every time I think about how I fell for this scam, I start to cry. I felt that I was on the verge of a nervous breakdown on Friday, January 15th, and again on January 22nd, 2010. I have been a bundle of nerves and have been an emotional wreck ever since. I am thinking of going to my doctor to be put on an antidepressant. I have never been scammed before. This is my first experience with being ripped off. This has been ** on earth experience for me and I am not sure I will ever recover financially or emotionally.

I am a single parent and have a teenage son to take care of and continue to raise. My son and I did some searching IP addresses and found out that supposed Steve **is located in Sunnyvale, CA and his supposed now 13-year-old daughter is located in Wichita, KS. Another IP address is in Newton, KS. It appears there are 4 people in on this scam. None of IP addresses were located in Nigeria, Africa or the U.K. The wire went to a Bank of America address 30 Smith Ranch Road, San Rafael, CA 94903. A Jan ** received the wire of $1,800 and sent it to the scammers. We found out that her phone number is a Sprint cell phone out of Solano, CA.

I am sick to my stomach and had been vomiting at work last week thinking about all of this. I also have been crying at work and doing my best to hide my tears. No one has any idea what it is like to be scammed till they actually go through it like I have. I also had to pay a phone bill of $457.95 in addition to the $1,800 I had wired to them. I have learned a very painful, expensive lesson. This has been a very embarrassing, painful, humiliating experience. I will never trust anyone I do not know ever, ever again. I have reported this case to the FBI and the local police department. This horrible experience has caused me headaches, stress, stomach aches, vomiting, difficulty sleeping, difficulty eating, total embarrassment and humiliation. I am now taking an antidepressant.

It's the same story as everyone else. I signed up for the 6-month guarantee. And I am 3 days late in cancelling my renewal--actually, technically, maybe even two. If that isn't the definition of a deceptive practice, I don't know what is. I do not remember anywhere when I signed up that I would be automatically renewed. And even if I had, so what?

They claim it is there for my convenience? How about sending me an email. They send me emails everyday with matches that don't even come close to what I am looking for, because their matching algorithms suck.

If I pay for a service and cancel it, I should get a pro-rated refund, period. **, go ahead and charge me a full month, charge me at the normal 1 month rate, but don't renew for a full 6 months and say you can't refund me, because that is **. Why should they get my hard-earned money for a 6-month subscription that I don't want to renew? Had I known this was an automatic renewal, you better believe I would not have signed up. This is what is wrong with America.

I think match.com might just be a front for those Nigerian scammers. I was on for three months, prepaid, and of 21 emails I sent out to prospective men, and I got numerous that they were interested in me. When I would responded to these guys, they were surprised, Evidently, they had not sent me a message. We were not a match at all.

Then, the one that I spent 3 weeks on, turned out to be a very aggressive Nigerian money laundering group, trying to get me to transfer $350,000! They even called me, at least 3 times, and I swear every time it was a different guy, telling me they were some Italian guy living in MD, that his wife and son had been killed in a car crash, and now he was in Malaysia. They always have the same story. They are always in the "import/export" business. The pressure they put on me to withdraw this money was intense, and I'm glad that I'm a strong person and a bit cynical. I didn't quite believe that this guy was madly in love with me after 3 emails to each other, but I wanted to. But it just seemed so strange.

Anyway, I actually stayed on match a bit longer, and for the next few weeks, I had maybe 4 responses to my 21 emails that I sent out to different guys. Many of them did not even exist at all. How did they contact me then? Many of these men could barely speak English. They always wanted to IM (how can I IM to someone who does not speak English?). I got what seemed like 3 legitimate responses, but 2 of them were looking for someone completely different. I'm thinking that maybe their profiles had been changed around without their knowledge. I left match. com, sent them a formal complaint about the scammers, the non-existent interested "matches", and the men who were not my match at all, but were being sent out to me as a match. I heard nothing back.

I began to think that maybe it was me, that maybe I'm so unattractive that I can't even score on a dating site. But I think differently now. I never heard from match again.

I also sent a complaint to the FBI about the scammers, and also to Yahoo UK from whence the scam emails had come. It turns out there was never a Fred O. So, ladies, watch out. I don't plan on joining any more dating sites. Match was my first one, and will probably be my only one.

My profile was never honored as promised. They sent random photos of people not even close to my desired profile. When I complained, they said it would change. It never did. It's a big scam. On top of that, they promised 6 months free after charging my credit card without authorization. I am out of almost $100. The site creates a lot of frustration!

Auto renewal service. They auto renewed a 3-month membership without my consent. It did not appear as a direct debit on my bank list. They took it as a card payment. I went overdrawn.

It's pretty much the same as a lot of other complaints. They screwed me out of a 6-month guarantee. They said profile was hidden. I emailed them and asked them to show me dates of hidden profile. And I also stated how could my profile be hidden since I was receiving and sending emails every day during those 6 months.

Then I saw they charged my debit card for another 6 months. I cancelled immediately, but then they sent me an email that said my canceled subscription would last another 6 months. I've sent them 3 emails with no response and just filed a complaint with the Better Business Bureau which by the way has had over 1000 complaints about the same things.

I have been trying to sign in to match.com after registration as a member. Bt i got a reply telling me that my account has been blocked, without any reasons. So i decided to find out, bt they referred me to RESOLUTION@SUPPORT.MATCH.COM for support.

I took almost 3 hours to register, upload photos and edit my profile, and after every thing i couldn't i access my account anymore. This affected my feelings and i got angry.

I decided to send them an e-mail to find out what was wrong. I got a short reply saying that they had terminated my account and that this was the last discussion about the subject.

I find it very unfair that a company can terminate my account in what feels to be a random act, without being notified, and without giving me a chance to correct any possible mistake in my details.

Then, if I read the fine print, it's stated there:

All decisions regarding the termination of accounts shall be made in the sole discretion of Match.com. Match.com is not required to provide you notice prior to terminating your membership and/or subscription. Match.com is not required, and may be prohibited, from disclosing a reason for the termination of your account.

I find this would not be an acceptable behavior in other companies.

i paid for 1 month at match.com and approved everything and now can log in says error on account cant get any information

again, in that time, i did not meet anyone.

i renewed my subscription in july 2009. initially when i watched the area which tracks your progress to qualify for the free six months, all was in order. on month three, that all changed.

red exclamation points were put into the area which indicates that my profile had been "hidden".

i called customer service and was told that i had been hiding my profile. when i informed that that was untrue, they suggested that my computer was hiding my profile automatically. that of course, is an absurdity.

on month four, the red exclamation mark was also placed in my status.

i have NOT hidden my profile once. even when i dated a man for three weeks.

match is scamming me so they don't have to provide six months free.

Met someone on the site. After he emailed me asking to go to a private email he was off Match.com. Profile gone. Wrote Match to get info because he seemed "too good to be true". Weeks later after a very romantic online conversations which I kept many of them he was going to Nigeria to settle his fathers will. He continued to email online conversations and even sent me a copy of the will which I did not ask for. Told him all along I was being cautious.

He was very good at his conversations. It did lead to him asking for help. I said no problem with support and then he asked for financial help to get an American lawyer like I suggested. He would again send me all the proof I needed to explain that he was telling the truth. I said I did not have the money to send and so far the emails/contacts have stopped (at least I think they will).

He said he lived in Superior, Wi named Melvin S. DOB 2-23-58. HAd a daughter and so on. Have proof of the conversations and I have the socument sent from the lawyer in Nigeria regarding the will. It was emailed to me. As a result and research on the internet I see this is a scam which my gut was telling me but he was very good at what he did.

Match did not help in my request to find out why he was not on their site once I started to email him. I used many sites to look up to see if he was for real. There is a Melvin S. in Superior with the same age.

Match.com refuses to honor the 6 month guarantee. I accepted the request on the site, and it responded as if I did not. At no point did I decline or even click to decline. It asked. "Do you want to accept your free 6 month extension?" I clicked YES. It then went to a screen that said, "Do you want to continue any additional paid services not covered by your free 6 month extension" I clicked that I did not want the ADDITIONAL paid services, and a message came on that said "Sorry to see you go", If I hit decline, why would it ask me if I wanted to continue additional paid services not covered by the free extension?

The system is either not working properly, or designed to defraud customers. I contacted match.com about this problem before the 6 months were up. There reply was "Our records indicate you declined to accept the extension and are therefore ineligible to receive the extension." I told them their records are wrong. I explained exactly what happened. They ignored me.

Fortunately I did turn off the autorenewal on my paypal account before they could get me that way. I have little doubt that this guarantee acceptance problem is designed that way to get people's money through autorenewals. I think someone should bring a class action lawsuit against match.com. I will gladly participate.

If you sign up for Match.com services, they will set up a reoccurring charge to your PayPal account. I contacted PayPal after finding charges to my account almost a year after I originally singed up for Match.com. Note: I did not knowingly allow Match.com or PayPal to charge me for services that I did not use, receive, or request. Let Match prove that I logged on to their website and have some sort of justification for these charges. This is theft plain and simple. Even if this is somehow legal, it is not in the spirit of the law. PayPal did nothing to stop the transaction and sided with Match.com.

I did not authorized this charge. About three months ago I opened and account but I remember signing up for a 1 time charge. Today I called match.com and they said that they could not refund the money but that they could offer me a 30% discount on my membership. I said I wanted a refund, the guy still said he could not do it, but the only thing he could do was to cancel my recurring charges. I was really angry and told him I would report this and asked him for a cancellation number. He said he could not give me any but that he would send me an email with the cancellation number. It turned out that at the end he issued a refund. This company will try to do everything to rip you off, but if you fight back they will issue the refund. I also called PayPal to cancel every agreement of recurring billing, to my surprise I had 3!!!

I think its a great company because that is how I met someone, and if you cancel and you follow your GUIDELINE to get your guarantee, you will have a wonderful result like I did.

I've been reading a lot of the comments taht I've seen on here and I've been LOL-ing b/c it's clear that a lot f people have no idea what they're talking about, not to be disrespectful to anyone on here, but a lot of you are complaining about things that YOU personally could've taken care of if you just took the time to READ before you agree to anything!!! For instance: Auto Renewal feature on Match: you have FULL CONTRO of youur account!! you can take that off at anytime as soon as you subscribed!

if you took the time to do it right before you click SUBSCRIBE you'd notice the auto renewal statement.. it clearly reads verbatim:

"Billing - Continuous Service We don't want to interrupt your service and prematurely end your conversations. Therefore, unless you tell us you'd like to discontinue the service, at the end of each subscription period, your subscription will continue at the same rate and for the same amount of time as the prior subscription period, and you will be automatically charged"

and this even has a link so it can explain it to you better... this is sitting right next to where you have to choose a subscription package, before you even give out any credit card information. If you choose the 6month subscription with the guarantee it states clearly that it includes guarantee and it gives you a link to click on where it reads.. again, verbatim:

"1. Sign up now for a 6-month subscription.

If you don't find someone special during your initial 6-month subscription, we will give you an additional 6 months at no additional cost to you to continue your search.

We guarantee it.

2. During your 6-month subscription, you must:

Create a truthful Match.com profile with a primary photo and keep it visible to the public.

Respond to, or initiate email communication with at least 5 unique Match.com members each month through the Match.com service.

Comply with all of the Match.com Guarantee Program rules below. "

and here it gives you a full explanation in very big letters as how the guarantee works!

so it's right there people!!! READ, READ, and READ again!!!

you wouldn't be having any of these issues if you did it!

another thing that I can see that you are screwing up with: Members resolutions team! It's not a website people! it's an email address as you can tell by the huge @ sign!! you have to send an email not go to your briwser and type it on the address bar!

another thing: of course they're not gonna give you any info on who hijacked you credit card! that's not even their responsability, it's YOURS! think of it this way: if you worked at an entity of any kind and you had a policy for keeping customers info private: would you really risk losing your job by providing other customer's info to someone who is not even a customer?! think again!, of course you wouldn't. they cannot give out that info, settle with the fact that they issue you a refund and kick these people out of the site. period.

I'm addressing all of this in regards to all the comments that i see on here and because I've been sudying these kinds of services for quite some time. again READ PEOPLE, READ!!! and pass around the info to other people you know.. you'll not have these problems and will make it easier for the customer service agents that have to deal with this nonsense evry single day!

I had joined match.com over 3 months ago in the hopes of meeting someone. I signed up for a 6 month membership that said that if after 6 months I had not yet met anyone, I would get an additional 6 months free. At the same time I was on that site, I was also on a free dating site called Plenty of Fish. I met a wonderful lady on plenty of fish, and we both agreed we were to remove our profiles from any dating sites we may had been on. I happily removed my plenty of fish and Match.com profile within 10 minutes of each other. As I type this (11-21-09), we celebrate our 2 month anniversary. However last night was cause for her to not want to ever speak to me again.

As my girlfriend was talking to one of her best friends on the phone last night, her friend who happened to be on Match.com saw my picture/profile listed as "ACTIVE WITHIN 5 DAYS". There was my full profile, looking as if I had been on the site recently. I removed my profile 2 months ago and have NOT ONCE been on that site, yet it showed me (as well as how many other removed, inactive or expired accounts) as having been on in the last 5 days. As you can expect, my girlfriend now thinks I have been secretly keeping an account active. It also shows I have been e-mailed by women on my match.com accouunt, yet I have never received anything in my regular e-mail account from anyone.

This is a total nightmare. I have done nothing wrong, have not been on that site, nor had any desire to, yet my profile is being put up to make it look like there are more "active members" than there really are. Has anyone else experienced this?? If so, please let me know, because it may be the only thing that can make my girlfriend believe me again. How does this happen? Why does this happen? How can I prove I have never been on that site in 2 months?

i sign up for a three month contract and they wont let me sign on i dont know if this is the right web site to talk to but there is no way to contact them because they wont let me log on since they wont let me log on i just wont my money back and the contract ended thanks and i hope you can help i hop you will let me know ether wayun

It looks very suspitious that many customers start having problems during trial period, and not able even cancel membership since you can't log-in. In addition, match.com charge my credit card on the same day I signed with them, even throug they clame that charges not going to be done until 72 hours of free trial expiration. Something is very stinky with this dating web site.

I was terminated from Match after paying my fee without a reason and Match would not answer my email questions about why.

BEWARE--If you cancel your enrollment make sure your profile is blocked from all contact. Otherwise it is still open to anyone, even non paying members. I cancelled and my ex found me and is now stalking me. I never told anyone I was on Match but he found me 1 month after I had cancelled my account because my profile remained on the site even though I had taken it off. I contacted Match but they all I could get back from them was an automated answer each time I tried. THNINK THINK THINK before you join!

Match.com refuses to provide information on removing one's personal information from the website. Presumably this allows match.com to advertise that it has more personal profiles available than it otherwise might claim. I made two requests to online customer service (Otto R.) for instructions on removing my personal information. Both times Otto R. ignored my request and simply repeated the information from the website on creating a profile. There is, by the way, no information on the website about removing one's personal information. I then phoned Jennifer at match.com telephone customer service. She also refused to provide information on removing my personal information. It clearly is company policy at match.com for them to treat their customers' personal information as match.com property, which it definitely is not.

this is outragous and truly pathetic conduct being exhibited by this company. I am also very concerned as to the validity of the product which are the other customers on this website that I have tried to contact. This was a venture of hope to try to meet someone nice, only to be interfered with and bullied by the " lack of concern and professionalism" of match.com.The economic damage is the $35.00 fee that I paid, which I now look at as another scam fee charged by the unscrupulous,immoral and illegal, whatever you what to call them, in our society.

I joined Match.com and filled out profile. Subscribed for 3 months. 10/22 - used one time. Next time I tried t go in site using my password gave me a message go to resolutions. I don't know what to do. I do not know why I cannot go in site. No telephone number to call. I think they try to trick you into going into site again then require you to become a member again.

In September 2009 I signed up on Match.com for 3 months. Previously, I had signed up also, but not for quite awhile. Not only were a lot of the faces the same, but I received 'matches' that featured a friend of mine. When I asked him about it, he said that he was not a paid customer of Match. He at one point had 2 different Match identities and BOTH were sent to me within a week of each other. I have to question if somebody is a member or not each time I read a profile, plus I paid for this service! This is false advertisement, and they set themselves up for it! My goodness, this was a person from my own town that was sent as 'valid' matches.

i had signed up for 1 month trial subscription. they charged me for 3 months. when i cancelled the other 2 months that i paid for. they cancelled the whole subscription. i would like the 2 month owed to me.

Well when i first signed up for this site i was only doing because my mom wanted me to explore my optioms. So i signed up for a three month trial and when i did i put my checkin account on there so they could take it out of there and i dont have to worry about it. Then i ended up meeting this new guy and totally forgot about match.com and then three months later they finally took the money out of my account. If i would have known that i would have never would have put my checking account nmber on there. Well the first time they took it out it gave me a overdraft fee then four months later they take it out of my account again and they doubled my fee because of overdrafting my account. It just makes me mad that you already got their money the first time they should get my name out of their accounts so they know that people have paid for it. It just makes you realize that either you should pay with a check or by cash instead of using a credit cad or a checking account because they are just going to keep taking your money unless you catch on.

i dont no the reason why my account has ben suspend. Now i cant log in into my account

i was being sent fraudulent matches. they were all widowers (i am a 48 year old widow)and all their profiles would disappear if i responded to their emails/winks. that has happened 3x in the last week, and ironically, they are all my type. go figure. i called the toll-free number and explained that i only renewed for 1 month (yup, i fell for it), but was charged for 3. after much arguing and me threatening to file a complaint w/ BBB, they credited me back for 2 months and took my listing and photos off the site. now we wait and watch.

I signed up for their 30 day trial aggreement,in late August, 2009. I made it cear to them from the start that I was ONLY INTERESTED in the 30 day plan. During the 30 days, I did have contact with a very few individuals, many were being sent to me from different states, even though I made the distance factor crystal clear: I would consider only potential matches: (30 miles max) because of the very unreliable vehicle I had at the time. I didn't make a bid deal of that (although I did e-mail them, asking to please stop sending me interest from men hundreds of miles away!) It was never addressed.(no surprise there)

When my subscription was about 15 days away from expiring, I reconciled with my ex-boyfriend of 3 years. I did not feel the need to inform him I had briefly utilized this site,(albeit not even 1 date as a outcome) because I did not question him as to whether he had dated during our separation or not. Needless to say, after repeated e-mails to the customer service/sales department, to stop all my communications from them, they continued,........... relentlessly, contacting, me daily. At this pint I felt I had to explain to Bob, (my boyfriend) what was going on, because of their ongoing e-mails with pictures of men being sent to me daily! I felt at this point he needed to know I was doing everthing to stop this relentless company from any further contact of any kind! I e-mailed them daily explaining the situation, finally I started threatening them with obtaining an attorney: I am as we speak still getting daily e-mails, and it's taking a great toll on my relationship, to the point that Bob and I, may very well end up apart again, because of the trust issue, and stress this is creating between us! I have threatened Match.Com with a lawuit if this ends up in the demise of my future (marriage) etc. relationship with the man I love...I even understand what might be going through Bob's head to a point. If the situation was reversed would I totally believe this crap?

How hard can it be for them (Match.Com)to understand & stop contacting someone, especially after being threatened by taking legal action against them!(multiple times).....
If my problem only would have been a matter of Match.Com trying to continue drafting money from my bank account, I could have halted that at the bank, regaining someones trust in you is not that easily earned back, and this situation is making it almost impossible for me!
All I can say from personal experience is, I will never utilize another online dating service EVER AGAIN, no matter what their reputation says about there "HAPPY ENDINGS"
I will be phoning some attorney's today and also making it a point to

contact local radio shows, maybe even Tyra Banks! (has she done a show on this nightmare?)Maybe she'll consider it! I'm sure it's happened to others.

I have complained in the past, in writing to Match.com about their policy that a fee must be paid before you can see who is trying to contact you. Now I find that I cannot even refer to old emails in my account without subscribing. Shouldn't that mail belong to me since I was a subscriber when I received those messages?

I have cancelled my account with them several times this year. They charged my credit card even after I cancelled my account. I contacted the Better Business Bureau and was issued a full refund. I have since cancelled that card and received a new card with a new number. I am now receiving emails again from Match.com that my account has been reopened. I am receiving emails from men who apparently are looking at my profile which I was told by Match.com would be permantely deleted from their files. They do not have my new credit card information only the old number that I cancelled. So can no longer charge me for their scamming. However they still have all my pictures and are using them to their benefit to draw other people into their website and scam them as well. I have read many many many complaints of the same nature I have online. This company needs to be stopped immediately! They are absolutely horrible for doing this to people and all of them should be arrested and heavily fined for what they are doing.

Match.com soliciated me on my e-mail. requesting that i join. I did i paid 3 months. Now acct isw blocked again. Also I have had numerous people contact me thhat wsay they are in Africa on busine. They all say they have child. They all want to get married. I think this is some type of scam. Trying to get people into the US

match.com had emailed me that (a platinum member) paid for me to reply his email. so i signed in for me to read his mail & reply him, but can't signed in coz it appeared that there's a problem with my account. WHY?

match.com with out my permasion charged me even 10 days earlier i cancel my membership. match.com should remberse me 19.95.

Match.com ran fraudlent charges through my bank on Sept. 23, 2009 for $34.99 each two times on the same day. I have never subscribed to Match.Com and do not intend to subscribe to any of these kind of services. I filed a police report, cancelled my Debit card and called them and they assured me they would credit my account back. They would not tell me the name of the person who made these charges. I feel I have a right to know who is stealing from me.

match.com is stealing my money with thier expensive lawyers, when am i getting my money back. you people are the worse company and people should not trust you.i am in sales and i meet average 10 people a daay and i make sure they know about your bad bussines practises. i like to here from you. you charge me 19.95 after 10 days that i cancel my member ship i want my money back.other wise i will tell every body about your bad dealings.

never subscribe with match.com the wsrse and ripeoff specially thier lawyers. they will try to steal every chance they get.watch out for rocketlawyer.

I was contacted by a member who turned out to be a scammer and I do believe is from another country claiming to be a US citizen living it Washington state. I received email messages, Yahoo instant massages and phone calls from him constantly for weeks. This man is an expert in deceiving women. His identity, income, address and everything was a fake. I am very embarrased to say that he did con me out of $13,000 believing he loved me. That is how good he is. His name is Jeffrey. I reported him to Match.com and never heard a word back from them. I have reported him to the Internet Crime Complaint Center, UPS, and trying to report to Western Union as well. He has to be stopped and Match.com will not answer my complaint. Please help stop him before he does this to anyone else.

I started trying Match.com about 2 years ago and found the service was not as productive in locating people as I expected. I canceled the service and several months later received an e-mail stating that someone was trying to reach me. I reactivated my account for 30 days to get the information but Match.com continued to bill me for 6 months of use. I did not authorize this action and when I called to complain I was told there would be no refund by Kathy. This company is a rip off artist! They do not give you an option they just bill you.

I have received only fake people contact me since I signed up 10 days ago. I called and requested a refund. I was refused and after the second complaint call, I was told I was doing something wrong with my searches. My complaint was from everyone who contacted me. They are ALL fake. All I want is a refund and be removed from the website!

I looked at my bank statement this morning and I had a charge for $121.64 from Match.com and I didn't even order it or signed up for it. I want out of the service I haven't used it and I don/t plan on doing so. I want them to take my name off their mailing list.

I had been a subscriber on and off. I recently received an 'email' and used the free three day trial. The email was a fake and I promptly canceled my account within the three day trial period. I received a confirmation of cancellation via email stating that I would not be charged on September 7. On September 12 I checked my credit card balance and found that in fact I had been charged.

I tried calling customer service only to have a recorded message stating that they only had agents available from Monday to Friday. I attempted to use their complaint center through their site, only to be told that the 'feature was not available' when I clicked on the send button.

I contacted American Express and they have issued a full refund. Meanwhile the account is still active and have not had any contact with Match..

Luckily American Express treats its customers better than Match.com.

On another note, you are unable to remove the billing information from your Match account. I attempted to delete my credit card information but am unable to.

Match.com has indeed become a haven for scams, I have been contacted numerous times by clearly fake women, usually when my subscription was about to end. This billing scam is the final straw with me.

I send a e mail to canceld my subscription with them and try to contact them and the number they give me dont work and took money on my credit card and was not supose to how can i be help

I signed up for a match.com profile, and began to email women who I was interested in. I immediately discovered that I could not send them a photograph via Match.com's email service. This created a huge amount of negativity. When I tried to send the ladies an email through which I could send them a photograph, Match.com stripped it out and replaced it with the ineffective Match.com email.

After 3 days, I was so disgusted by Match.com's actions that I canceled. Before I canceled, I emailed every woman I had emailed and notified her that I would no longer be a Match,com subscriber. I did this as a courtesy to them. Yet immediately following my cancellation, I "received" 3 purported emails. Later, long after I had hidden my profile to prevent Match from using me to attract victims, I still received a "wink".

Its clear to me that Match.com has numerous profiles which are illegitimate, that Match.com censors communications in order to prevent you from contacting interested parties (the sooner you connect, the less you'll pay), and sends you fraudulent winks, emails, and other communications in order to get you to subscribe. I believe the above meets the definition of FRAUD.

I initiated a six-month membership with an explicit guarantee of a free renewal for six-months if I did not find a match.

The company refused to honor the guarantee and will not return any correspondence to that affect.

i changed my password and now i can't access my account so i want my password changed back to the original and if this doesn't work i want my money refunded back to my credit card.

I believe this site is a fraud and is milking lonely, innocent singles out of thousands of dollars. An investigation needs to be done. I believe many profiles listed are phony. I would opt for a class action suit. Initial investment $115, wasted time on internet profile, writing to phony women, etc,. approx 50 hrs.

I received multiple bougus, fake profiles, 3 were same picture, different states, different profiles. I have been on this deceiving site for 2 1/2 yrs. When I wrote to complain, not only was I patronized with multiple contacts of profiles that didn't excist my subscription was cancelled 12 days into a 3 month paid subscription

i didnt get any service i requested from www.match.com and they withdrew money from my visa account the amount of $44.39 on august 1st 2009. I contacted them a week ago because i didnt recieve the service i requested from them to deposit the money back into my account and they refused to do so. I told them that i am no longer with them from august 18 2009

Nearly 6 months ago, I cancelled my subscription and in my account preferences, I asked not to be notified by email if any match were to contact me. Twice in that time, Match.com tried to entice me into renewing/paying for subsciption because they said someone had emailed me. When I tried to contact them my phone, they said they were only available to take calls during the week. Yet, the website says you can call them 24 hours a day, 7 days a week. How convenient that they spammed me on a weekend, when I can't call to complain.

Scam site set up by scammers for scammers. Should be sued out of existance! Should be subject to wire fraud laws. 17,000 loss.

Match.com, an Internet dating service, offers a highly misleading "6 Month Guarantee". This guarantee, advertised on television and the Internet was specifically the reason I joined. They state "Find someone special in 6 months or we'll give you 6 more months free". The method by which they "administer" this guarantee is clearly designed to ensure that consumers will "fail" to complete their mandatory steps to grant the 6 month free extension, and therefore, this "guarantee" is in fact false advertising designed to attract consumers without actually costing Match.com much of anything.

The "mandatory steps" that the consumer is required to maintain in order to have the guarantee granted is; have an Internet Dating Profile, keep it "Visible", and email 5 other members per month. That is where they get you. Firstly, it is never entirely clear what they mean by "month". For instance, the final "month" of my term was 33 days long. I emailed in excess of 5 girls around the 29th or 30th day of both the calendar and/or date-joined month, but they "conveniently" made the final month start 3 days EARLIER, so that they claimed I failed to maintain my mandatory steps for the prior month.

In addition, there website was down during the 30th day of another month prior, physically preventing me from emailing the 5 girls I attempted to email. There is no provision in their agreement for this, and that month was also counted as a "failure" on my part to keep the mandatory steps.

Given that it was never entirely clear what a "month" is according to Match.com, given that they do not care nor make any allowances for their own system preventing you from completing their mandatory steps and given that they apparently can freely vary the number of days and/or definition of a "month" in order to cause you to "fail" to complete a given month's mandatory steps, this "6 month guarantee" is clearly a blatant attempt to defraud the consumer by enticing them to join while having a system so complex and flawed that they virtually assure that most consumers will "fail" and then they will not deliver upon their "Guarantee".

Furthermore, in all Internet, print and television advertisement, they simply state "Find someone special in 6 months or we will give you 6 months free". They do not state anything about these confusing, misleading mandatory requirements. Therefore, prima facia, they have committed false advertising, because in fact I did not find someone special in 6 months and yet they refused to give me 6 months free.

Furthermore, I endeavored, to the best of my ability, to actually follow their mandatory steps anyway, and despite my earnest best-efforts to maintain these mandatory steps, they nonetheless refused to honor their guarantee. I believe this is a class-action-able matter, since doing a simple Internet search for "Complaint Match.com Guarantee" revealed a large list of other similar consumer complaints that Match.com also refused to honor those numerous people's guarantees.

I did attempt to resolve this with them directly through repeated contacts with customer service, without success. $88.00 registration fee

Matthew Thomas

As a recent subscriber of this company, with an expectation that at the very least I would be interacting with true individuals -- not bogus parties trying to scam me. I have only been a member for 3 weeks and have already had 3 interactions with individuals that have obviously misrepresented themselves. An e-mail response is obviously not the person who wrote the profile. Examples: broken English, if you try to talk about the local area they say they live in they say they are "currently out of the country".

By the second and third exchange they start telling a story of "needing help". I have never let it get any further than this after researching on Google and seeing pages and pages of complaints and familiar "MO's" that other members have experienced. This is how it works: Someone winks (usually outside of the area of your profile), they have never looked at your profile. You wink or email back. They e-mail and immediately want you to go to a yahoo account. First red flag. When you go back to look at their profile it is "no longer available". Second red flag. You ask them about it and they tell you they are a new member and will contact match.com immediately to find out why their profile is no longer available.

When I called Match.com they had no explanation for why the profiles were not available -- just that this is a "common occurrence". Within another couple of email exchanges they are setting up scenarios of needing help. The first two I dealt with always involved their younger children, tragic accidents, being isolated. Match.com may give dating tips and post cautions about meeting people, but they have to have heard from another people -- given what is posted on the internet when you Google match.com customer complaints.

I believe that they are well aware that this is happening and that bogus profiles are being posted with "potential partners" quickly wanting to take people off of the site into private email accounts. Where are the warnings about this? It has happened so frequently, according to the web, that many subscribers believe that Match.com is the one doing this. I think it is a mixture of both. I think winks are sent out to "keep you on the hook" from their staff, and they have a big problem with people trying to scam their customers.

Now I am concerned -- given the net stories that I am quickly going to enter into another nightmare by stopping them from withdrawing future funds from by credit card. Another hundred plus stories on the web about this practice. I am going to start working with my bank to try to protect myself. There has to be something that can be done to stop this dishonest practice by a company that is reaping huge financial benefit. Thank you. Emotional distress of entering into email exchanges with what I thought were the individuals in their profile. Economic loss of not even having a "reasonable" chance of interacting with a real person that is not trying to scam me.

There are foreigners posting fake photos to email a scam women out of money. Their story is the always the same...they are contractors, usually in Nigeria. Something unfortunate happens and they need money to get back to the U.S. I've put Match and other sites on notice of these people and am always told to contact the FBI.

I also receive emails from men expressing interest in communicating with me but my reply emails never go through and their profiles are never available. I have put Match on notice several times and receive automated responses that the technical issue must lie with my settings. This is obviously some deception with Match.

account stopped on match .com why

match .com issue a email that did not help I responed by asking to speak to a live advisor,have not had any luck with that particular request. If match.com can not provide service or keep their contract agreement I would like a refund.

I subscribed, match.com has taken the money from my checking account, and now wont let me sign in stating there is a problem with my account. I am out 108.00 dollars

They promise 5 matches a day and for the last 3 days I have had no matches. They also say they will answer customer service e-mails within 24 hours. I've sent 3 e-mails and have never gotten a response.

For some reason they refunded my subscription. I sent them an email to find out why. It says that i will get a reply within 24 hours. No reply. That address sent me hear. So I decided to let you know. I ended up emailing them through there contact us web site. Can you help ? I feel constant pain in my left eye. Its now dry and the skin under it frequently flakes. I also still feel numb behind my ear where the incision was made. I have a scar underneath my chin that was not supposed to be visible but IS. I have to take pain killers to ease the pain and those are likely damaging some organ in my body. I want to not have any pain and would like my money back as I am not satified.

Match.com deducted monies from my account without permission.

Having met a lady of my choice I asked match.com to cancel my membership. They did not do so but contin ued to send me details of other ladies and then BILLED ME using my credit card details, for a further term.

I don't want to be a member now, so I asked for a full refund. Match.com have never responded. I begin to feel that the 65-25p taken by them will never be returned.

I cancelled my subscription on line in February, the company charged my cc $101.31. they keep delaying the cancellation and credit as promised.

Also some of the Winks I have received through the match.com system, match has claimed they cannot find the profile of, so I have not been able to respond to these members as I would like to even though these winks have been sent through their system.I believe this is a deliberate attempt to keep a person on their site indefinitely to keep milking them of their money. If the system worked the way they claimed. It would be a great idea idea.

I cancelled my match.com subsctiption about 3 years ago. I don't have access to their system anymore however they refuse to take my profile and photo off the searchables.

Same situation as the class action suit states. I was on Match.com sent out over 60 emails with 2 responses. Some profiles people filled out stated their contract was ending on a specific date. But those profiles were still coming up as active people to date and I would be sent those people as potential matches. The other thing is that in the 2 months or so I used the site, I sent out over 60 emails with 2 responses. And maybe I had one person email me that was an honest living person.

After my subscription ends, I am being sent emails from Match.com saying people are emailing me and looking to talk. I get these emails all the time. But when my account was active, I got basically no emails from other customers. I did get a few "winks" while on the site, but when I try to see those profiles, they were deleted same day I got the "wink" I really believed these were created by Match.com to keep people paying for subscriptions. Leading me to think someone had interest when they never truly existed. SO how did those profiles go away same day as the "wink" they sent. Yet other outdated subscribers profiles are not?? That is where I get suspicious of the site creating fake profiles.

and saw the same girl picture on a adverstiment ad on a web page on yahoo.. I think match uses fake photos and make fake profiles . A perfect story was in the news the other day . A family photo was taken off the internet and used as a advertisment billboard in a another country..

I have a credit card account which I had kept inactive in hopes of paying it off. I hadn't used it in 3 years and was making regular payments. I recently decided to take a look at where I was balance wise. I was shocked to find my account was being charged monthly by Match.com. I have NEVER called or autherized an account with this company.

I called Match.com verious times and spoke with various people there. They admitted that Match.com had made a mistake and that someone there had at some point imputed my credit card number for someone elses account. However, they were only willing to refund me 4 months at $29.99 each.

Match.com originally started billing my account 10/11/06. This is years of billing my for an unautherized account. I am unable to anything else regarding this problem with them. They are unwilling. I have saved all email correspondance from them as well. Can you help? Thank You. I can not afford to pay for something I had never autherized. I consider match.com's refusal to credit my credit card account an act of stealing.

Deceptive business practices that Match.com ("Match") uses: (1) They force all customers to be enrolled in subscription auto-renewal by default. (2) They hide the section on their website that (supposedly) allows customers to opt out of auto-renewal by mis-wording the hyperlink. (3) They don't honor emails sent by Match employees that specifically state that auto-renewal has been canceled. (4) They don't notify or email customers when charging the customer's credit card. Customers only find out when receiving their credit card statement. By then it's too late. A follow-up call to Match will only result in Match customer service telling you that you should have called earlier. WTF!

I met a guy from Match.com online and emailed him. He emailed me back and I starting chatting with him on Yahoo IM. He told me the story that he was from Tampa but he was out of the country in Nigeria building a bridge. He said he was a contractor. Both parents were deceased, wife was deceased and he has one son. I asked probing questions, which he answered vaguely. I started to get suspicious when he started telling me he loved me after our 1st chat. I told him that I needed to meet him and that I would wait until he returned to the states on June 15th.

He set up times with me to im me and chat with me everyday and yesterday he told me that something terrible had happened. He told me he was mugged by hoodlums in Nigeria. He said that they got the sum of $30,000 and that he was not sure what to do. I probed questions, which he ignored. Then, it came, he asked me if I could do him a favor and lend him some money until he got back to the states. He promised to pay me back. I told him that I didn't have any money and that I was sorry I couldn't help him. We chatted a few minutes then he asked if I could possibly just lend him the sum of $500 until he could get home. I of course told him no, and that I didn't loan money to people that I have never met.

I have since spoken to a few friends of mine that have been on Match.com and on Eharmony and have experienced similar scams. I am writing to make everyone aware of this scam and let them know that if it sounds too good to be true, it usually is. In this day and age, alot of singles use the internet to mingle and meet. I have been online dating for 2 years and this is the first time that I have come across a scam like this. I would Never give anyone money from an internet site, and cannot believe that this guy actually thought he had fooled me. I want to warn everyone out there that these Nigerian Scams, Brazilian Scams and other (out of the country for work) scams are out there.

These guys do their homework. They know enough to get by and answer questions that are asked. You can tell by their typing skills that they are foriegn (or pretend to be) and if they are not willing to call you on the phone and have conversations, then they aren't really interested in dating you. Please be careful. These dating sites that charge money are more of a target because the users / scam artists want to attract people that would pay to meet someone. I want to make sure no one else out there gets caught up in this scam. Ask probing questions, get facts, save your chats, ask the same question in a different way. Match and Eharmony have no way of knowing if these guys / women are real. Be careful!!

I met a guy from Match.com online and emailed him. He emailed me back and I starting chatting with him on Yahoo IM. He told me the story that he was from Tampa but he was out of the country in Nigeria building a bridge. He said he was a contractor. Both parents were deceased, wife was deceased and he has one son. I asked probing questions, which he answered vaguely. I started to get suspicious when he started telling me he loved me after our 1st chat. I told him that I needed to meet him and that I would wait until he returned to the states on June 15th. He set up times with me to im me and chat with me everyday and yesterday he told me that something terrible had happened. He told me he was mugged by hoodlums in Nigeria.

He said that they got the sum of $30,000 and that he was not sure what to do. I probed questions, which he ignored. Then, it came, he asked me if I could do him a favor and lend him some money until he got back to the states. He promised to pay me back. I told him that I didn't have any money and that I was sorry I couldn't help him. We chatted a few minutes then he asked if I could possibly just lend him the sum of $500 until he could get home. I of course told him no, and that I didn't loan money to people that I have never met. I have since spoken to a few friends of mine that have been on Match.com and on Eharmony and have experienced similar scams. I am writing to make everyone aware of this scam and let them know that if it sounds too good to be true, it usually is. In this day and age, alot of singles use the internet to mingle and meet. I have been online dating for 2 years and this is the first time that I have come across a scam like this.

I would Never give anyone money from an internet site, and cannot believe that this guy actually thought he had fooled me. I want to warn everyone out there that these Nigerian Scams, Brazilian Scams and other (out of the country for work) scams are out there. These guys do their homework. They know enough to get by and answer questions that are asked. You can tell by their typing skills that they are foriegn (or pretend to be) and if they are not willing to call you on the phone and have conversations, then they aren't really interested in dating you.

Please be careful. These dating sites that charge money are more of a target because the users / scam artists want to attract people that would pay to meet someone. I want to make sure no one else out there gets caught up in this scam. Ask probing questions, get facts, save your chats, ask the same question in a different way. Match and Eharmony have no way of knowing if these guys / women are real. Be careful!!

I tried logging onto other Match.coms around the world and had no problem. They somehow block individals so they don't have to deal with them. They ain't done dealing with me on this matter! I am on fixed income and had not planned on this charge at this time. I was working when I signed up but now I am disabled and can't work. I need my money.

This company debited my checking account and gave me a phoney web site to try to get my money back. I did not have the funds in the bank and I did not authorize this transaction.

I did not authorize someone to use my debit card to enroll in your company. I have done the research and they signed up in February. I need someone to contact me As soon as possible. I need to resolve this issue. 38.98 deducted from my debit card every month since February. Not my bill. Thank you

They renewed my membership and charged my credit card without my authorization or any notice. I found out that my card had been charged by chance.

I authorized a 1 month subscription to receive emails and IM. The very next month they illegally withdrew $29.99 from my checking account and this caused my daughter daycare check to bounce. I was then stuck with fees and other extra expenses. I have spoken to my bank and have had to issue a 6 month stop payment that cost me $40.00. If I wanted a longer subscription to this online dating service I would have signed up for the yearly one. Now I am stuck with extra fees and Match.com does not get reprimanded. This is very fraudulent and if it were a person who used another persons credit card to with draw money there would be legal action taken.

i canceled a couple of times! they went in to my account a charge me for something i don't want. isn't this against the law! me & my bank are trying to stop this! i have bills to pay. this needs to stop.

Ilegically renew the servicde without jmy permission and took money from my account.

I have called several times to get my subscription cancelled. I was told it was done and that I would get a refund to my charge. This was never done...Today I called and insisted that the account was clossed. I was told they could not do this because it had to wait until the subscription runs out. I insisted it should be closed immediately and will send a letter to the Better Busines Bureau. The only way my account can be credited is to send an email to you. This account has not been used and we did call in plenty of time to cancel. I will also call and advise Discover that this card was not authorized to be charged. Your customer service has a lot to be desired.

I cancelled my subscripition to Match.com over a month ago, now they are charging me again and wnat to tell me I did noy cancell, this is a scam and I want my money back but they tell me they can not refund it.

I signed up for their service for one month to try it. They billed me for a second month today. They never asked me to renew or warned me that I was going to be debited a second time. They just helped themselves to $40 more of my dollars. I called them to cancel and they said they couldn't give me a refund for the second month, though it had not started yet. Very slimy way of doing business.

I cancelled my subscription in Feb 09 and learned Im still a active account by my fiance. I want account cancelled and refund to my account. I only took out a 1 month subscription.

So you see, according to their own Q&A, a non-subscriber SHOULD be able to read their incoming emails.

However, when you create a free account and profile and someone emails you in good faith, match.com will NOT let you read the email unless you are subscribed. Their own website contradicts this policy as shown above. This is dishonest and misleading. (It is also stupid, since they should let you read the email since if it's a legit interesting person contacting you, you would naturally want to reply, and in order to reply you have to pay.)

After Match.com auto billed me I could not open the website. This is the only website I have problems with and I followed a number of standard procedures to resolve any problems that might have been on my end. I would still get email from them and could sometimes get into my account by responding to an email, but even then I was blocked from getting to my account info so could not send a complaint or cancel. I finally found the customer service line on the internet and called twice with no resolution -- evidently they have no tech support that can talk to a customer. When I called my credit card company to reverse the charges (I'm not paying for a service I don't get) I was told that Match was a high offender and that the credit card company bypassed the typical process of investigating (immediately reversed the charges and put a lock to ban future bills).

Years ago Match got in trouble for auto billing accounts 3 days before the due dates and then refusing to honor member's requests to cancel the day before the due date (this was not noted in the contract info). Buyer beware. Match may provide some good services, but business practices stink, im my opinion.

Match. com charged my account 3 times @ $101.94 for a service i did not want to begin with because of false advertisement. I was under the impression the services was $16.99 a month for 6 months not one payment of $101.94 for six months. The comapany reimbursed me for one payment of $101.94. When i realized thru my bank that my account was in the negative becsuse of two other charges from match.com, i called the company for my money back plus all overdraft fees 5 @ $25.00 and 1 at $50.00 that i have been charged because of match.com's error. Omar at match.com refuses to give me the number to their billing department and claims that his company is working as hard as they can to fix this problem with no promises of what i will be reimbursed. Because of match.coms error i am having to stay at a friends house because i don't have any money in my account for groceries or pay my bills. Including paying my rent on time. i will be charged $50. All pending purchases i had made since this mess is charging my account $25.00 overdraft fees... leaving my account in the negative with a pending payment to my electricity company. what i would like back is $203.88 for the payments they charged me with. $50.00 for my late rent fee. and $125.00 for my 5 overdraft bank fees totaling $378.88.

i signed up for match.com. everything went ok for approx 3 weeks. then i got a email from them that they changed my password upon my request. i never requeted that. then i was blocked from the site. 5 days later i can not get my money back and i still can not get into site. they are now telling me my site was highjacked and therefore pulled and their resolution team would contact me within 48 hours to make restitution of monies and assured me that personal information was not compromised. i do not believe them. i would like my money back and i am tired of calling them and getting nowhere.

I have my username and pass word correct, however, it still will not me log in.

I have 2 charges on my credit card from match .com. one has been refunded and one has not. They were on april 3rd and 4th. We haven't ever used this site and i need to know who used my credit card to set a profile.

I have been using match.com on and off in the past 2 years. i have purchased at least 3 memberships and have never had any problem or complaint on my account. on april 5th 2009, i have bought a 3 month membership with match.com through their gift subscription offer. my payment has gone through and i have received an email verifying my subscription and was able to enter the site and contact members. i've made a connection that evening and have received a response the day after, April 6th 2009.

to my dismay though, when i have attempted to sign in again and read my messages, i have received the following message: There is a problem with your account. Please refer all questions to match.com. ??? i have immediately written an email to the aforementioned address. a couple of days later, after not hearing back from the support team i have called match.com customer support. i was informed my account was blocked but has not been given a reason into why that happened. since i know i have fulfilled my end of the contract, which is to pay for the service and conduct a respectful communication with others i was stunned to hear that.

i have spoken to 3 tiers of customer support representatives whom assured me the only body that can take care of my account os the corporate office. the highest supervisor i was able to speak with have told me the problem was probably a double click on the payment button which have led to a technical glitch. she said i will be contacted by the corporate office within 72(!) business hours, i.e 9 business days... i have explained to the supervisor that i have established a contact and have no way to reach them at the moment, this cannot wait so long... she have told me the only thing i can do is to sign up again with another username and another email.

she accepted my argument that this is probably not a very trust conducive path to follow, to have your account blocked and re-surface with another user name, this seems so shady... alas, that all she could do at the moment. she have mentioned my account have been credited, but my problem was with my reputation, not my money. it's been now over 72 business hours, no word from match.com. contacted better business bureau and filed a complaint.

I am trying to sign up with Match.com, which does not let me by saying use another website. I only haver this website, what am I supposed to do? I am a former member, does my website stay in sistem permanently? and how do I sign up? Thank you. frustration

I joined match.com's 6 month plan. You pay for 6 months if you do not make a match within the first 6 months you get 6 months free. I was into my fourth month when I noted that my account had been blocked. Of course customer serivce told me that they could not get into my account due to the block. I started trying dealing with the resolve team only to be told that they, also, could not tell me why I had been blocked without a subpoena. I have now been dealing with the abuse team. I was sent a gerenic email saying that I could subpoena my records.

I spoke to my attorney. She said I need to ask what type of subpoena I would need to file or if I need to file a formal civil action against match in order to do a subpoena. Match responded with,, again, a generic email. I am flaming ******. (don't mess with a menopausal woman) I will NEvER recomend match to ANYONE! They are a rip off. They do not follow thru with their contract. This is how they make their money. It has been suggested to me to go to the better business bureau.

About one week after I joined, my membership was revoked. I was advised via email that they didn't have to tell me anything-only that I had violated their terms of agreement. I wrote a couple of emails- which seems to be the individual who handles Better Business Bureau complaints.

I did lose the $100 plus initially, but my email a brief explanation that I was inadvertently cancelled, an offer of 15 days free, and a complete refund. It was worth escalating the claim.

I signed up for Match.com last night. I payed for a 6month subs through my paypal account. I set up my profile and my picture. I received e-mails telling me both had been approved. I started searching for people, emailing people, sending winks. I made connections and talked on live IM through the site to two people. I was on for about 5 hours and was feeling really good about the site. I had been a member of two others and didn't have any luck.

This morning I get an email from paypal telling me that the payment was refunded. I tried to log into my match.com account and it says This account has been blocked. Please contact customer service. I called the customer service number. I gave the Rep my information and asked her why I was blocked. She told me that she could see that I was blocked but couldn't tell me why. She said she didn't have that information. I asked her who would know that information. She said that it was the corporate office that blocked the account.

I asked for the corporate office number and she said she didn't have it. She told me the ONLY thing I could do was join again from a different email address and use a different user name. I told her that was rediculous. If I re-join with another user name and have a blocked profile under the old user name, that might look a little fishy to any potential matches that I might find. Not to mention all the people that I already contacted last night. What are they going to think when they see that my profile has been blocked?

I feel like I have been cheated out of the potential relationships that I started when I e-mailed people last night. I feel embarrassed by the fact that I have a blocked profile on a dating site for no reason. I feel that if I re-join this site and do it all over again, the stigma of having had a blocked profile will hinder comunicating with the people I e-mailed last night.

Uwe my credit card without my permission. I have been married since September 12, 2008. I do not use the dating site. Could have made a over the limit on my card now I have to pay 14.9 percent on the purchase.

In order to view profiles on Match.com, you have to fill out a profile. So there are plenty of folks on match.com who aren't paying subscribers, just lookers who filled out the info to look and see if there were any interesting people out there. Match won't tell you who they are, they just let you send them email after email without delivering them, because they don't deliver to those non-subscribers. But if you're paying, they should be delivering your emails or telling you that they're not delivering your emails. That's part of the bargain. After all, that's what you paid for.

So I actually wrote in my profile I'm not a subscriber, and Match won't deliver email to me. So they blocked my account for offensive content :-) When you sign up but haven't paid, they'll send you an email pretending to be someone interested in your profile, hoping you'll sign up to find out who it is. And that is fraud. And then they won't let you post your photos on your profile unless they approve it. We're not talking obscenity here, we're talking if your primary shot isn't enough of a close-up for their tastes, then they'll keep you from posting it as a primary photo, and people interested in your profile won't notice that you've posted a photo. Internet dating could be great, but with Match.com, its just a rip-off.

I signed up for match.com knowing I could cancel within 3 days which I decided to do. Their cancellation policy is horrific! You have to call in, then mail in a letter saying you want to cancel with lots of specifics in the letter or it could delay the refund. Then it says within 10 days of their receipt of your letter they will refund your money. This means they are holding on to my money for 3 WEEKS!!! This is entirely unnecessary.

Next they indicate that if I log into my account after the 3 day trial but before my money is refunded that it will in effect deactivate the refund request and they will keep my money! It seems like they are setting up a trap and its horrible to the unsuspecting consumer. I WILL NOT use match.com ever again! eHarmony here I come!

i sign up for match.com because they said they could find you a match or you get 6 months free well i found a match only now i cant login to talk to them i dont know what happen i send them an email and they send one back saying it was my connection but it not then they told me to something else so now all their doing is giving me the run around on email no less lol

i pay for a sevice and after about a months work i got what was promise only now i cant get to them to see if it was a good thing or not its like they give a chance then they pull the rug out from under you it not right

I had added myself to their e-mail list under Dayshiftguy100 I never joined. but I keep getting e-mail offers I can't stop them. they ignore all e-mails, and there is no phone number antwhere to talk to these people. Please stop all coraspondene from them. Thank you

Not interested in their services

I only agreed to a one month contract and I have now been charged for 3 month. I want the addition 2 months off of my credit card.

Somethings up with Match.com. I went thru their six months deal and if you don't find your match, they would give you another six months free. After three weeks of my free six months, I'm suddenly suspended for violating the terms of their policy, no explanation, no way to ask what exactly I did to be kicked Out. It seems odd, three weeks later after six months of no apparent problems, I've suddenly violated their rules. No response to my inquires, just an email saying we don't have to disclose why we've suspended your account. Bull, Match, your crooks.

I signed up for a three-month subscription to their services. I rejected the auto-renewal option expecting my subscription to expire at the end of the three months. To my surprise, my credit card was just charged on 3/19/09 for an additional $59.97. I had not used my Match account in over a month, and logged in to discover that it showed my account was setup on an automatic renewal. When I emailed customer service, I received an automated response stating that the terms of my subscription agreed to the auto-renewal.

The company should have at least sent a notice that they were going to charge my card, then I could have canceled the service before it was charged. This seems to be a scheme for Match to continue generating revenue at the expense of unsuspecting past customers.

Joined there 6months free if you don't find someone. My profile was visable and I met all requirements. After 6mo. They say theres a problem with my account. Also since joining them it seems my information regaurding my personal information had been sold over this site. Most of the people I e-mailed there was no such person. Going back to find them there was no such person in accounts.

charged me another month subscription but only signed up for one month (paid for my daughter to sign up)

I want the money refunded!

I questioned my bank about an item that was charged to my account on 3/16/209 in the amount of $101.94. Much to my surprise I was informed that it was a charge from Match.com. When I initially signed up for their services in Sept 2007 I signed up for a 6 months subscription, which I did accidentally and couldn't get the subsription reduced not matter how hard I tried. I thought in signing up for a 6 months subscription when the 6 months was up so was my subscription. I learned from the bank that I have been charged repeatedly for their service and have never once received an email or notification from Match.com stating that my subcription was coming to an end and that I was about to be charged for another subscription!

I did not sign up for automatic renewal. If in very small print there was a automatic renewal policy, it should be in really big print because I did not see it and I am generally very vigilant about these things. Unfortunately I didn't even notice the other charges and just noticed this one and inquired about it at my bank. When I went to Match.com today and my sign-in name was there I used my old password, accessed my account and officially terminated my services. After they just charged me for another six months. Services that I thought were terminated in March 2008 at the end my 6 months subscription.

I have had no activity for over a year and have never received an email from Match.com about anything. If I had received any notices from Match.com that my subscription was going to be renewed for another 6 months, I would have immediately cancelled the transaction before it even took place. I am disputing this charge and the ones from March 2008 and Sept 2008 with my bank and the Better Business Bureau. Best business practices would be to notifying customers prior to automatically charging their accounts for services.

This charge that they took out of my account in the amount of $101.94 means that I do not have grocery money for myself and my three children.

Have been on there 6 days no results such as emails or chats, sometimes times cannot log onto site. I am in the 7 day trial period and I am very dissatified with this site. I want my full refund sent to my credit card you have on file.

I didn't pay to get onto Match.Com but after a few wks, have tried desperately to have them take me off!!!! When I try to unsubscribe, they say my email add. is invalid. It's the one they contact me with! I've emailed them and they ignore me requests to be taken OFF!!! I WANT OUT!!!

Emotional. I don't think they have my credit card info. I HOPE!!!!!

i have subcribed for three months and used match.com services only for less than a week.Recently when i wanted to sign in, i am told i have a problem with my account.I donot understand.i was also asked to forward my problem to resolutions.This is my question.What is wrong with my account?I am scared please solve this problem for me.thank you.Itrust you.

I cannot get on their site to cancel my subscription. They also do not have a voice mail on their phone and so will take over $100 off my credit card account tomorrow! I have had so many scams to deal with lately. Wells fargo removed $8,000 from my account and will not return it. I had sent a wire for $197,and was helped by the manager to fill in the form. My $ sign looked like an 8 so they removed $8,197 and they would not return it even though he had said, and it is only $197? and I said yes.There was nowhere on the form to write it in words.This was July 08 It was Wells Fargo in Bon Air shopping center in Greenbrae, Marin. It has been a difficult year.

Stress level has been way too high. Have a heart problem as a result.The money was from my Mother who had recently died and was for a refinance.I have just been out of work 4 weeks and really needed it. Why are people so dishonest?

I subscribed to Match.com and the very next day I tried to log on and it stated that there was a problem with my account. It directed me to resolutions but it states that there is no such site. I would like a refund of 96.00.

They have debited my account for 96.00 and am not able to get a refund.I am scared that they will continue to debit my account.

For some odd reason, I cannot enter into match.com. i don't understand why. if this problem could be aleviated, I would greatly appreciate it. Thank You.
I like match.com, and would like to get back in. I don't understand what the problem is.

I wanted to cancel my account as my paid period was up. I couldn't find a way to stop automatic rebilling on my credit card. So I changed my credit card to an old one that was canceled. I did try using their online cancellation but it wouldn't work it just gave me an error message. So I tried to email them online where you can't save a copy of it because they make you use their stupid online messager but it just says thanks for writing we can't respond to everyone who has a suggestion but rest assured we will read all suggestions. I didn't have a suggestion but it was the only way to contact them. I told them I tried to cancel and said they are so secretive with their phone number they make it impossible to contact anyone.

I just got a note saying that my credit card was declined and that I needed to give them my new credit info asap or my account would be deleted. Like I care. Thats what I wanted all along but why do you have to go through all this nonsense. There should be a clear and concise WORKING METHOD to stop the service but if I had not changed my billing method to a non working card they would have billed me again. They are con artists who make it easy to sign up but impossible to quit.

They put me and others through nonsense and it is clearly a suspicious company when they don't have a way to quit. I had the good sense to change my credit card to a non working one or I would be out of luck.

I wanted to cancel my account as my paid period was up. I couldn't find a way to stop automatic rebilling on my credit card. So I changed my credit card to an old one that was canceled. I did try using their online cancellation but it wouldn't work it just gave me an error message. So I tried to email them online where you can't save a copy of it because they make you use their stupid online messager but it just says thanks for writing we can't respond to everyone who has a suggestion but rest assured we will read all suggestions. I didn't have a suggestion but it was the only way to contact them.

I told them I tried to cancel and said they are so secretive with their phone number they make it impossible to contact anyone. Well guess what, I just got a note saying that my credit card was declined and that I needed to give them my new credit info asap or my account would be deleted. Like I care. Thats what I wanted all along but why do you have to go through all this nonsense. There should be a clear and concise WORKING METHOD to stop the service but if I had not changed my billing method to a non working card they would have billed me again. They are con artists who make it easy to sign up but impossible to quit.

None so far. But they put me and others through nonsense and it is clearly a suspicious company when they don't have a way to quit. I had the good sense to change my credit card to a non working one or I would be out of luck.

How RIDICULOUS do you all sound right now? If you put your credit card information on the internet to pay for anything MAYBE you should actually pay attention to the terms and conditions. I was on match.com it says it in BOLD letters as plain as day THREE seperate times that Match will automatically renew your acct AND it provides you with the cancellation date. You all complain about its in the fine print, well maybe after realizing that a few hundred times you would READ IT!!?!? I am not saying match is perfect nor is it without fault but my goodness take some responsibility for yourselves. If something isn't working right on the site, contact customer care like you would for ANYTHING ELSE. Not a difficult concept. It is ridiculous that you are putting CSR's names on here. THEY did NOT do this to you and are only doing their jobs. These people have access to ALL of your personal information and even after you call them up cussing them out for something THEY DIDN'T DO- you don't see them putting your info out there do you? No. Grow up people.

I joined match.com 8 August 2008 for one of their free 72 hour promotions. I tried to cancel before my 72 hours, but they had already taken money. I kept trying to cancel (I have screenshots of cancellation notices), but they keep renewing me! II have written to all their email address, and they are ignoring all my communication.

Match.com have caused me a high amount of stress which has made me quite ill. And owe me 65 UK sterling.

I don't know what happened, can't log in too my account. how long does it take to fix this problem. otherwise, [I want them to] return my Monney back. thank you

filed a complaint Feb..22....stating there was a problem with my account.Was just wondering how long it takes for a response.Never used foul language,or made inapropriete suggestions. Just want to find out why my account is in limbo.Please either reinstate me or refund my money. A reply would be nice. thank you ...

I try to contact customer care to discontinue my service and there is no phone number. I also try to click on the customer care link and it takes me no where...it simply gives me an hourglass. I have tried this several times over the past 2 weeks and have the same result everytime.

I will lose $60.00 that I invested for a 3 month period. I am also uncertain how to turn it off for the future.

This was my first time with match.com. I started communicating on January 15, 2009. I liked what J. W.'s profile and picture represented. We had been corresponding nicely until this morning when he wrote me to tell me his 3 year old daughter Sherry was admitted into the hospital for an appendicitus rupture. He said he didn't have any money on him and could I help him with the $4,000.00 needed to pay for the surgery. To please e-mail him back with an answer. Well according to his profile he has a bachelors degree and is a building contractor by trade. They make good money, I know, I work for one. He lost his wife according to his profile, so he must have had an insurance policy he collected on and can use that money to pay for his daughter's surgery.

I am not gullable or that desperate to fall for such lines. However, I know there are others who are lonely and may be easily scammed into his deceitful ways. Would you please have your attorney research this e-mail address and possibly protect any one else he may prey on? I'm certain he took a nice looking man's picture holding his child and submitted as his own with a profile that was just as attractive to reel women in. I wondered how real this was. I had doubt in the back of my mind something like this could happen, so when it did I wasn't that disappointed. I hope my future efforts might be more successful.

I do want to protect others from harm though. We all work so hard for our money, I don't want the corrupt getting away with this. Let me know if you would like the picture he submitted, so you can see who the real picture belongs too. Thank you for your time and help. I did save the e-mail with him asking for the money if you need a copy, let me know. Thank you

Match.com is fraudulent. They just charged me an unauthorized renewal fee and will not refund it. When I checked on my subscription status, it said that my account expires at a certain date, but it does not say canceled. Apparently it needs to be specifically canceled. I called the day I saw the charge and they will not refund it. I offered for them to charge me for a day's service, but they won't.

I have paid for a service that I do not want and will not use.

I applied for the 6 months paid with a guarantee of 6 free months if you followed specific instructions. One of the instructions was that you contact five individuals each month. I painstakingly made sure each month that I followed all the instructions - and it's not the easiest thing to do while deployed. I had to take my laptop to an internet center in order to open match.com because the site does not allow access from the provider we have in Baghdad. The 6th month of my service I checked to make sure that all the checkmarks were green before I logged off - and then my account was charged this month. When I called to complain, they said I had only emailed 4 people the last month. So - how is it that all the checkmarks were green? I cancelled my account. They say I'll get a refund within 24-72 hours. But now I'm out an additional charge that I wasn't expecting. And had to pay 2x the amount per month for the previous six months.

i had oppened unacount wit this service after my money been paid (subscription). they did not let me log on. again says that there is a probleme wit logging on

i cant log on ...says theres a problem with account....paid 90 day advance

cant log on. says theres a problem with account. paid three months advance.

I can not access my acount....says theres a problem

paid for 3 months 60.00

I can not log on to match. it says their is a problem in red letters. I have called 2 times. frist time was told it was a mistake and the problem would be fixed within 48 hr's. Second time was told he did not know the problem and I would be contacted in 7 to 14 days. It had been a week and still no results.

try to log on will not let me log on says theres is a problem, i have paid for 3 months of service, need to get the problem fixed.

This is the second time I have a charge on my account from Match.com. Last month it was $8.09 and this month it's $8.22. I have never used Match.com!!!!! And they haven't a phone number to call them. I just closed the credit card as of today. Match.com should do a better job of verifying cc numbers.

I was banned from Match.com for no valid reason. I did NOT use any vulgar language, in emails, profile content, or pictures. Played everything by the rules.I tried contacting, and ask for a phone response as well.

Here is what they wrote on 2/11/09: Thank you for taking the time to write us. Due to our privacy practices, Match.com cannot disclose the specifics leading to the termination of your account; though, we believe this action was in the best interest of our member community. Should you like to obtain additional information, a valid subpoena directed to Match.com, LLC would be required. Please note that all civil subpoenas must be served on Match.com, LLCs registered agent (noted below) in the manner provided by law:

Never gave me ANY reason of : 1) Who filed the false complaint 2) What the complaint was 3) A chance to defend myself No different than walking down the street and a police car pull up, stop, they get out hadcuff, and arrest you, and take you to jail. You ask why? And they don't answer. MATCH.COM IS BOGUS! UNFAIR AND I WAS WRONGLY ACCUSED!

I am off Match.com, and still no girlfriend!

i open my site match.com. i am a pay mamber but i cannot to open when i open have some problem like this. There is a problem with your account. Please refer all questions to resolutions@support.match.com. what i do i use my money

I am updating my situation - I signed up for the free trial and they immediately took the funds out of my bank account. I cancelled before the free -3-day trial was up but they wouldn't refund my money. Paypal wouldn't refund my money either - because they said match.com denied my request for refund because they have my IP on record that I agreed to pay for the service. I agreed to pay for the service only AFTER the 3-day free trial - I had not committed to signing up for a full subscription yet! SO BEWARE IF YOU SEE THIS ON THEIR SITE AND JUST WANT TO CHECK IT OUT THINKING YOU'RE CHECKING IT OUT FOR 3 DAYS FREE - THEY WILL CHARGE YOU EVEN IF YOU DON'T WANT TO CONTINUE WITH A FULL SUBSCRIPTION! It's false advertising in my opinion!

I just got my money refunded (13 days later!) but it took A LOT of WORK, AGGRAVATION and TIME! Match.com will NOT work with you to get your money back! Once they got your money - they hang onto it and they are not going to let it go without a lot of effort on your part! I sent about 8 or 9 emails to their resolutions dept. and customer relations but all they would do is send me a generic form-type letter saying the same BS - we're sorry to see you go, go online for more information - once they even said to go online to cancel. I already cancelled - WHY would they tell me to go online to cancel when I even gave them the cancellation confirmation number that THEY gave me!

I am convinced that the departments answering the complaints only sends out generic form letters - not ONCE did it EVER address my personal situation! But I wasn't giving up! I went to my bank and put in a claim. I even put in a claim with the Better Business Bureau. Well finally, after all that, I got my money back. But it took going to my bank and to the BBB to help me. So - DON'T GIVE UP - go directly to the Better Business Bureau and file your complaints to get your money back! If enough people do this, maybe they will lose their status with the BBB, which they don't deserve anyway! In my opinion, this experience has shown me what a scam business they are!

This online company that matches dates fraudulently keeps customers by not allowing the other party to receive their emails. This keeps profiles online forever teasing them with interested people you can never get an email to. I had the experience of knowing a potential date's real address and we noticed that when we sent emails thru the site they didn't reach either one of us. I then had a few interested people email me and I sent emails back to them and they never responded mysteriously making me think they changed their minds.

Well how many times can this happen until you realise you're being scammed? It happened about 5 times to me over a year. This is fraud in the worst way, to falsely represent a meeting opportunity and keep people from actually contacting each other. This company should be OUT OF BUSINESS for FRAUD. They don't care if you meet someone, they just wnat to make sure you stay online with their compnay and stayed interested with the emails you can never respond to.

Loss of $178 and a waste of my time

I paid by paypal and it wouldn't let me access my email --so I thought maybe there was a problem and paid again. STILL can't access anything! I have emailed them three times - nothing! No response! I am livid. No wonder they don't have a phone number listed!

$120.00

I have been a member of this site for some time. Suddenly a month ago their site would not open. There is a message Even dating has it's difficulties..try again later Maintenance so it says! I cannot even find an email address for the customer service! What is wrong hrre! Does anybody know an email address to cancel a membership?

Recently I joined match.com for a 3 month period. Match.com claims a person can edit profile, sending for approval.. I have repeatedly attempted to submit a profile edit which ins constantly denied. I have contacted Customer Service & Tech Support, the reply is always instructions reagrding 'editing profile'. I am very angry and dissatisfied. I have attempted to communicate methods Match.com could correct the problem with no response. Please, let other consumers know, Match.com is not what they claim to be, they take your money and don't have the credability to correct client issues.. I can't be the only person who has had the same pitiful experience..

I went to sign on after one month , got an error message to contact the resolutions dept??sent 4 emails wrote a letter no responce a rip-off!!

I cancelled my membership last year and they charge my credit card last month for renewal.

OK, so I signed up for Match.com yesterday because a friend of mine said it may be good for me, after all it was working for her. So I did sign up, probably around 5pm then I had to go to class and came back round 10pm and was on it for an hr or so before bed. The next day when I tried to sign on it said there was a problem with my account and to email resolutions so I did and asked why my account was terminated and this was what they responded....

Description: Entered on 02/05/2009 at 15:34:48 by Vivian A: Dear Member, Thank you for taking the time to write us. Due to our privacy practices, Match.com cannot disclose the specifics leading to the termination of your account; though, we believe this action was in the best interest of our member community. Should you like to obtain additional information, a valid subpoena directed to Match.com, LLC would be required. Please note that all civil subpoenas must be served on Match.com, LLCs registered agent (noted below) in the manner provided by law: National Registered Agents. For immediate answers to most common questions, please visit our help section at: .

Member Resolution Team, Vivian A. I dont know how it was better to delete me from the community when I just joined and everything you put on your profile they have to approve and I'm a good girl with a head on my shoulders I don't do things wrong yet I get my account terminated in less then 12 hrs of signing up and I'm still obligated to pay the $65 for the 3 month membership I got when I was on for a couple hours and all I did was create my profile. I'm ****** and I was advised to go to the BBB. I'm going to do whatever I can to get my money back... I'm not going to pay for something i am not using.

The whole reason I signed up for Match.com is that they guarenteed that if you don't find someone in six month you get six months free... I read the terms of use and it had me under the impression that I had to use the services provided aka frequantly visiting the web site and seaching throu profiles ..During these six months there was some gentlemen who contacted me but were no where near my standards. So I didn't return contact back. If you check my records you will see that I did contact people but they were not my match.

I am now outraged to be informed by your costumer service manager Oswald that I was to have had to contact people that I have no interest in every month in order to be qualified to reserve my six months free... Oswald then rudly questioned me why I couldnt find someone in their 15 million profiles, making me feel like there is something wrong with me. I have all the right to contact people who I'm interested in not who he thinks I should contact. I have not found anyone. He then went on and question me by asking,"well, if you couldn't find someone you wanted to talk to in the first six months what makes you think you will find some one in the next six months." This left me speachless!!!!!

Basically Oswald was telling me that I had to lower my standards and talk to peopleI have no interest or compatabily with in order to qualify..Is this part of your selling tatics?? People who join your site has to contact people they have no interest in or who are not looking for the same things your are? I DIDNT PAY OVER $100 to lower my standards. If I would of been aware of all this before I would of never of signed up and I would of spent my hard earned money at E-harmany... but in stead Match had me under the impression that it was ok to look for Mister Right and that if I didnt find him in the first six month match will help me find him for another six months... It is outrageous! I am look foward to hearing back from you promptly.

This is one of those auto-renew services that you sometimes encounter - usually with magazine subscriptions or online music subscriptions. If you do not remember to cancel your membership, they auto-renew it. I wouldn't have as much of a problem with that if there was a simple resolution, but there isn't! Customer Service tries to tell you they cannot refund your charges without you sending an email to another department. That is extremely poor customer service, in my opinion.

As a paying customer, if I follow the terms of the contract in cancelling the service, the service should be cancelled promptly and my money refunded. I made a fuss and demanded to speak with a supervisor, and after the usual wait time, the rep came back on the phone and said my charges would be refunded within 24 - 72 hours. Wish I didn't have to waste another 15 minutes for what should be standard customer service!

all services were refunded.

I signed up for the 3-day free trial. They IMMEDIATELY deducted the funds from my paypay account when I signed up for the free trial. I immediately cancelled (before 3 day free trial was up). I received a cancellation confirmation number and my subscription was cancelled. However, they STILL deducted my funds from my bank account and never refunded my money!

I emailed match and all they did was say they are sorry I cancelled my account, etc, but NO MENTION of refunding my money! The funds have already been deducted from my bank account and I am out that money and I never authorized the transaction!!! I am trying to work it with paypay to get my money back but it is a nightmare!

I am out the money, I never authorized the transaction and I never received the services they charged me for and I can't afford to throw money away - I need the money if I am not to get any services out of it.

They blocked my account access, informaing me that I need to send an email to the complaint resoultions team. I've sent 7 emails and its an unknown email address!! I have no contact number for them and thry dont have one on their website!!! What do I do now? They withdrew the 30 days fee from my checking account!!!

Very difficult - impossible? to cancel membership. Complete lack of respect of needs of the consumer regarding cancellation.

Aggravation, extra work to cancel through credit card company.

They renewed my subscription without my approval. Somewhere within the contract was buried the automatic renewal provision, but I would never have approved that if that had shown up on the payment screen. There was no prior notification of any kind. Is there some kind of class action on this?

Match.com has blocked me from accessing my account. No reason is stated just for me to send an email to the resolutions team. I've sent email after email but still no response. I managed to find the number to Match.com but not on their website- I had to locate it elsewhere.

When I did call, I was on hold for 11 minutes before someone picked up. After verifying my information the woman put me on hold then returned to tell me that she was not able to respond to my inquiry and that I needed to email the resolution center. This is absolutely ridiculous! I am a paying customer and I have the right to know why I am blocked from accessing my account!

I heard about match automatically renewing memberships without asking so I tried to find a link in my account to insure mine would not. I couldn't find ANY way to contact them, had to look on my credit card info for a contact number. They said yes they do that for our convenience. They tried very hard to talk me in to staying (you're so pretty, ect....:S). I was adamant. Then they said they had to cancell it THAT DAY, couldn't just let it run out when it was suppose to (just in case I was emailing someone and so I would say don't cancel right now).

My profile was suppose to be REMOVED but it is not, as I keep getting emails and notices from people who saw me in their daily 5. Match purposefully leave up closed profiles to make it look like there's more people on there. And I can't even write these interested people back and warn them, unless I agree to resubscribe! It's like a bait and switch...totally fraudulent!

I canceled membership in November 2008 due to the poor quality of service and matching abilities and have been fighting with them for refund. I FINALLY got through to them on the phone today 1/26 and was told that they can only refund for the active month (January) and can not do December and would need to write to the claims department about this. I advised them I have two emails that I sent to match advising of cancellation and request for refund and got a response back stating I needed to call and do this online.

I was given the around by the first agent so I asked to speak to a manager (Willie) out of the Jacksonville, NC call center and he said he will put something in the system requesting credit refund for December (but can't promise) I asked for an email confirming our conversation from him and he refused. I asked that he fax me something he said he couldn't, I asked for a phone call back from him and a phone number to this other department who would review the 2nd months refund and he said he can't provide it.

They offer money back guarantee if you don't find someone within 6 months and it was evident within a few months that the matches they sent were not even comparable to what I put in so I cancelled but yet the guarantee obviously only good if you can get them on the phone and hope they agree with your position of service.

This service has basically stolen $70 of my money with the potential of maybe refunding 35 of it, but the other 35 is subject to review as its not in their current system

Joined match.com for a 6 month membership (1 time payment of 59.97) The profiles never show any new people and it matches you with people that don't match your preferences. My membership ended and I cancelled online. They went ahead and charged my credit card, again for 59.97. I called my credit card and they refunded the amount, as I told them I can't get a hold of Match.com and the credit card rep could not either.

I also told the credit card company that I did not authorize this charge and had been reading about many other people having the same issue. I do agree that the government needs to investigate this and a class action suit should be brought against AOL/match.com as they are fraudulently running their dating website.

This charge caused an overlimit fee on my credit card. My credit card company is nice enough to remove the charge and refund the overlimit-fee.

Match is a farce they send me pictures of men from other states and most arent matched to my qualification I dont think they are even still with Match. When I send an email to one I think would be a match I never get a response and I am a Christian lady and a pretty lady.

After Complaining that their matches were terrible,outside of my parameters and not consistent with the criteria I provided, I was greeted with matches out of state,much older women,etc... and then they started to match me with MEN !!! (noooo thank you!!) I feel it was intentional. I got ZERO response from their Cust Service, and was told they have a NO REFUND POLICY!! how can you guarantee a service without a refund???Also...anytime you answer any of their emails or open them it shows you as ACTIVE WITHIN 24HRS...not good if you have met someone and they see that....trust me..

They have a phone #...be patient...they will not answer immediately.. I CALL FOR AN INVESTIGATION !!!! CLASS ACTION SUIT ANYONE??..PLEASE CONTACT ME IF YOU ARE AN ATTORNEY INTERESTED IN FOLLOWING THROUGH WITH THIS!!! And judging by the amount of complaints on this site alone...we DO HAVE A CASE...Thank You for your time....

the young lady i described above saw that I was active within 24 hrs..which I was not, and being that it was a fairly new relationship, and I could not prove that I wasn't online at their site...she chose to move on...now I'm single again, out $40.00 and extremely ****** off at their deceptive business practices...please help me...

They rip people off and have zero customer service. I'm reposting their impossible to find customer service number that someone listed.

Match offered a 7day free subscription after wich you would be automatically signed up, however once your credit card information was in the system you were never able to sign on for the free 7 day

I've had phone contact with Andrew at Match.com and he assures me that my subscription was cancelled and it will take 5 ful days for my money to show back up in my checking account.

I'm going to be overdrawn. Why five days when I cancelled it within minutes.

What a farce. They offered me a look, by the time I went through all they needed just to take a free look, I gave them my checking account number and was billed. I tried to cancel the thing within just minutes of doing it and guess what? YOU CAN'T. I sent them 6 emails trying to cancel it and can't find a direct line in to them anywhere. I have a 6 month subscription which I don't want have any intentions of using.

My checking account has been billed $116.58 which I need for groceries. I don't need a date, my children and I need to eat!

The have an automatic renewal with no notification which I was unaware of.

I had a three month account which they renew automatically by charging your credit card an additional $75 without any friendly reminder (hoping you will forget to cancel). Then when you notice the charge it is too late. No full refund! After complaining they did reduce the charge to 1 month for $40 instead of 3 months for $75 but I still consider this to be unethical and not the way a decent company would conduct business.

Match.com should be ashamed of having to steal money from customers! $40 unrefunded money

My complaint is much the same as others; fraudently and flagrently charging for services not continued; doing this in interstate commerce.

First i have registrated to the norwegian match.com(i didnt know its international) So i mostly understand norwegian but not everything. I paid one month membership, but they charged me for the second month, which luckily i could get back by emails. Then i wasnt able to access my profile. Now the good part comes.

I registrated to the international match.com. i payed a membership for one month. after about the one week i edited my really nice profile , i added thank you for reading it and then two hours later i couldn't log in. they told me i have violated the terms of use and this is the last letter i get upon this subject due to the nature of violation. (I was in contact with a guy who i really-really liked (husband material :)), but i dont have his email address and he has mine either.) But now what do i do to stop them charging me more? Should i talk to the bank? And i want to get back the 75% of my money of course, for the service that wasnt provided... And they have humiliated me...who cares...

I signed up for Match and paid for it by the month but for two weeks now after paying for it the site sends me to an error page in which I can not access my profile. It is impossible to reach customer service. Do NOT sign up with them!

I lost $35 down the drain for a product I could not use!

What a terrible service. 1. they automatically bill AFTER you dissengage with them. And when I called to complain they only refunded half my money. DO NOT USE THEM. Also it's full of empty profiles.

Loss of $60 after arguing

Talk about perpetrating fraud...I have been dating a great guy for over six months who I met on a dating website (not match.com, but a way more reputable competitor). He had a match.com account, and a few months ago, I asked him to get rid of it. He cancelled the paying membership.

Today I came across his profile on match.com again and confronted him about it, as it said that he was active within the last 24 hours. He denied it, and I definitely wanted to believe him, but why would the website lie, right?

Well, he ended up calling match.com's customer service line and asked the customer service rep why it has logged him as being active within the last 24 hours, since he said he has not logged on in months. The CSR (and I heard her say this) said that if one clicks on an email from match.com while they still have an account, even though it is inactive, it logs as being active.

Even in a case where one deletes the match.com email immediately, it counts as being active. So basically, match.com is fraudulently allowing those looking for love to believe that all of these great people are logging on, searching actively, when truthfully, they are getting rid of solicitation emails.

I felt like a heel for confronting him, and after a web search, it looks like this match.com trick is causing problems in relationships. I definitely want you all to know the truth. Feel free to call match.com to verify, if you have questions about this. Here is there number, which they take great lengths to hide (but after some searching on the web, I was able to find it under another complaint site). 800-926-2824... good luck!

After cancelling my membership 2 months prior to my renewal, they charged my card 101.94 without my approval. I have e-mailed numerous times with no response. I've since filed an unauthorized charge claim with the bank and reported my card stolen just in case they pull this in another few months. Now, I have to re-issue nuimbers to all auto-pay bills!! Man these guys are crooks!!

I experienced $75 NSF charges from my bank due to the unexpected match.com charge, not to mention I was unable to purchase gas or food because it cleaned me out!

BEWARE, you will not receive a refund under ANY circumstances. If you do not cancel they will continue to take money from your credit card. Also, you must follow EVERY rule in fine print in order to get the 'six months of free service'.

I canceled my account after one month. I have the cancelation notice and everything. They started charging me again 3 months after I canceled and reposted my personal ad that I requested be deleted!

my bank has been charging me 33.00 @ because i did not have money in my account when match charged me every month, now iam eon overdraff. that not fair!!

I was a member of Match and canceled my membership after getting engaged. Although I did not have problems with them charging me extra, I have continued to experience problems with them using my profile, as if for advertisement because they don't have enough members (my assumption). When this happened the first time a few months ago, I DID find their phone number. However, I cannot find one now so I have emailed them once again to tell them to take me off or I will pursue further legal action.

I singed up for an account at match, but for some reason the user and password I created didn't work. I've never used the service of match.com and called the next day to cancel the account. The customer service representative told me that they have a not refund policy. I asked for her supervisor and she told me they would email me a request for a refund. I have never received the request. Then I sent them an email requesting some follow up but I just got an automatic response telling me to call customer service.

Match has charged my credit card with $72.00 I refused to pay for that charge since I have never received any service from that company. My account was canceled the next day and it was never used. I request a total refund of the $72.00 charge to my credit card.

After your account is cancelled and you have the proper cancellation confirmation codes, they continue to illegally take money out of your account without your knowledge. I am going to file a complaint with the Attorney General for the State of Texas, since match.com has a TX address. I am going to also research to find their registered agent. I work for attorneys so I don't have to pay any legal fees to file suit against match.com.

I just lost my job and cannot afford some frivolous charge being taken out of my account AND I certainly do not want to look at the losers that match.com has in their files. Someone ought to go after this company.

I canceled my account after one month. I have the cancelation notice and everything. They started charging me again 2 months after I canceled and reposted my personal ad that I requested be deleted! Everyone that has a complaint about Match as so need to visit the BBB about them!

I had no idea that these debit were going to continue and b/c of that I incurred overdraft fees as well!

I renewed my match membership on 11/18/2008 after closing it in September. After logging in for 3 days and be billed, by Friday my i could not log in. I am a honest hardworking person, I also was told that it was to protect the match community. The work that I do is very sensitve and I'am not sure why this happened but I feel violated and cheated.

I was on a plan that guranteed the rate for as long as I had the plan. My credit card was lost and a new card issued but before I got the card they billed me for service and when it was declined they would only reinstate the service at twice the previous rate -

The cost would have more than doubled.

Had 7 days left on my membership & was cancelled for no reason when I tried to find out why I was cancelled I received this canned response Due to our privacy practices, Match.com cannot disclose specifics regarding the email without a validly issued subpoena directed to Match.com, LLC. Please note that all civil subpoenas must be served on Match.com, LLCs registered agent (noted below) in the manner provided by law.? So apparently I cant receive a reason & I have looked in vain for a phone number for them & I cant find one. Additionally since I have been a member I have been spammed by so-called Russian woman & Im in the USA! Now I am receiving emails asking me to re-join their site with a 15% discount. They cut your membership short without reason & unexpectedly. Then they want you to re-join so you will pay again to contact those matches you are in contact with.

Well its simply this I have a few matches I am legitimately in contact with & if my membership isnt fixed then I wont have anyway to correspond with those matches. And this is why I joined in the first place.

I just experienced the same scenario as another complaint posted here. On 4/32/08 I signed up for Match due to a promotion for 6 months free for a 1 year subscription. I was charged $119.94. In October I found out they charged me another $119.94 for a renewal. They did not send me a letter or email notifying me that my renewal was coming up, and if I was in danger of not qualifying for what turned out to be a qualifier for the 6 months free. They said for 2 months I only sent 1 or 2 emails, as opposed to the required 5. I think this is a really bad policy, as well as their no refund policy, for a variety of reasons. In my case I had to work internationally during those months and had limited time to use or access the internet for personal purposes, much less the focus.

I joined Match because it is recommended and rated one of the top dating services. I would not recommend this site to anyone, not only because of this reason but also because the quality of men is not up to par in most cases. I've heard E-Harmony works better. In the end, I spoke to a supervisor who agreed to give me a partial refund of $86, which is better than nothing. The other option was to cancel this subscription and open another one to take advantage of a new promotion of 30% off for 6 months. I decided to the refund, because I don't want to use Match anymore. I appreciate her willingness to compromise, but I strongly warn anyone who signs up to read the find print, and note Match doesn't think they're obligated to warn you of an upcoming renewal. Buyer beware!

If I had read the complaints here about Match.com before the same thing happened to me, I would have assumed everyone here was whining or somehow deserved what happened. Then, the same thing happened to me as others here. On Friday I paid for a six-month membership. I was able to log on and communicate with someone already. Suddenly Saturday when trying to log on I was told Your account has been blocked, contact the executive team. Match.com makes it very hard to contact customer care and I sent a number of emails to the executive team and phoned customer service, getting their number not from the web page but by calling the only number I could find online for Match.com the PR department.

I got their attention somehow, and got an email from the executive team saying I was blocked to protect the Match.com community. They also said To protect the privacy of our members they would not release any information as to why I was blocked unless sent a subpoena. Flabbergasted again: I have never done anything wrong, have no criminal record, an an upstanding citizen, family man, business owner.. simply crazy. My only guess of what happened might be, when I was on Match.com about a year ago for a month, I met a woman and we dated once. I ended it very politely, she was angry at me, she even posted something rude about my username in her profile, it was disturbing. I ended my service at that time.

When I recently joined again this past Friday, her profile was one of the first on my list. Maybe she made some sort of false complaint? I am probably grasping at straws here, because there is absolutely no explanation for this, absolutely unbelievable. I do not understand why they would block someone without explaining why. It seems they must be making those decisions somehow, what else would spark them if not accusations from members? And if so, why would they not ask the other party for an explanation? It seems like the Salem witch hunt days. It seems strange, and very disturbing.

So far it seems I am out over $100 for my six-month membership - the email they sent me saying I was blocked to protect the community did not say anything about refunding my money. I have no way of logging on to get my money back, and when I call customer service and can get someone, they tell me they can not help me but they can send an email to the executive team.

I received an email telling me to edit my profile, but I could not log in to make the changes. Can someone resolve this for me?

My bank account has been debited 39.90 and I've never been able to use the service.

My Visa card was charged twice by match.com and then recredited back. I have never used match.com and have no idea how they got my account number. They charged a handling fee of 1.29 and that was not refunded. How do I talk to a real person?

I cancelled this service on 7/28/2008 and received a confirmation email for the cancelation. On 10/27/2008 they charged my card 50.97. When I contacted them they informed me they have a no refund policy even though i attached a copy of their confirmation of cancellation email to my request. How can it be a refund when the serviced was cancelled? Is this not theft? Why is it that they have no contact phone number, are they afraid to deal directly from the people?

I met someone and have been seeing him for quite some time. He asked to be removed from the match.com mailing list, and still received 'matches' on a regular basis. He assured me he has not been visiting the site, yet when I ran a search, it appeared as though he had been active within 24 hours. I emailed match.com twice to find out what the problem was, and I received a response that they would get back to me within 24 hours. I have heard nothing. There is no phone number available for contacting them.

And, until I can get an answer, it is causing much distress in our relationship. Either they have a faulty program, or I am with someone who is still searching and lying to me.

just paid for a subscription and already can't log in. as i read some of the complaints on this page i see that i'm not the only one. what a scam.

As a consumer, I paid for a six month membership on September 17th, 2008, and called to cancel within 24 hours on September 18th, 2008.

I was told they could not refund my money.

Became a subscriber 10/17/08 at a cost of $39.99 on my bank account. (Okay, so I trusted them.) Exactly 48 hours later I was unable to log on. The message declared they had no record of my email address, even though they JUST emailed me my username and password. Sent repeated emails for 3 days - only received automated response to call their phone line. Called their phone line - was told to email them and then was disconnected. Contacted my bank - will cost $30 to stop further payments.

I am definitely out the $39.99 for services NOT rendered (being able to log on and, presumably, connect with someone). The time and effort to resolve the situation - REPEATEDLY. Emotional aggravation.

I am, or I was a paid member at Match.com and after the first week they said I had a problem with my paid account membership. Now, I cannot log into my profile, and my money is gone until further approaches. So join me, to stop date sites that take advatage of honest and hard working people of the world to boycott or enforce these sites! Like to put more restrictions about who gets in or out of these sites?

I think I lost the first month? I guess, but I learned to not do the same thing again. I not mad at anyone, but I am motivated to share my ideas to related individuals and for future victims that will be facing similar situations. I would like to team up with anyone who felt these type of legal unfair approaches from this scam sites. Match.com site does not have a contact phone numbere and is unfair to those who pay for these type of sites. I hope to start a campaign about enforcing datesites.

Match,com paid for a month and now cant get into the sight.

Match.com nigeria scam in Google says it all. I am a paid subscriber of match.com and was contacted by a wayans1962. The next day his subscription was to expire so he asked that I e-mail him at a Yahoo account. From there the love letters streamed in, every day, very detailed. I bought it for a little while thinking I had met Mr. Right. He worked in the family cocoa business with offices in Salinas and Nigeria. He was on his way to Nigeria because his mom was diagnosed with cancer and needed an operation. He said he ran out of cash and that his bank didn't do business with South Africa so could I send him money. Like an idiot I sent $200.

After that he started asking for log on id's and passwords, bank information and account numbers so he could have a client send me money so I could wire it to him. I of course now am realizing what is happening and said no. I didn't hear from him for 3 days - which was odd since he wrote or called me every day. A friend sent me to Google to the match.com nigeria scam and I about died! Everything listed is exactly what I experienced. Down to the handsome/**** pictures sent to me and the guys accent. This is a HUGE problem it seems. I wouldn't have ever thought this could have happened to me on a paid for and reputable dating service. I have copies of all the pictures, phone numbers and e-mails this person sent me. Of course he really doesn't exist and some poor souls pictures are being lifted from somewhere and they have no idea.

I understand Match.com can't police hundreds of thousands of profiles but I think they should take some responsibility in posting a warning note or inform all new members that this could happen and if it does to let them know and contact authorities. If I would have received a notice like that I would have been so much more aware of what was happening as soon as it started.

I lost $200 and had to contact the credit agencies and put a 90 day hold on any transactions for fear these scamers may try to apply for credit fraudenly with my information.

i had the account one day. i paid yesterday for a month. i asked for perverts need not apply the next thing i knew i was booted off, for merly asking people to stop asking about sex. they will not respond and took me for $50 dollars

i lost 50 dollars to a subscription and no refund

they billed my account monthly without my knowledge, after i only signed up for a 1 month acct.

i was being billed for months I didn't want, when i was waiting for my acct to expire. I lost about $80+ due to their practices. I thought i would only being paying a 1 time fee and I would have the choice to renew. I did not know they would continue to bill be wihtout my consent.