Match.com

Just so you know, the British branch of Match is just as bad. I had a 6-month subscription and as I got fed up of people who I'd blacklisted and hidden but still contacting me, I called a few of them names. Without warning, my account was closed with no way to contact them other than an expensive number I had to find through Google. They are now refusing me any details about these messages and who took offense (as I will prove they were harassing me first). Customer services didn't phone or email me when they said they'd do both etc. I'm now looking into the small claims court as $60 is a lot of money to me.

Then in a strange twist of fate, I got an email today from Dating Direct telling me I'd breached their terms and conditions! I admit, in a form filling frenzy, I might have joined this free site but I certainly haven't used it ever or had any warnings from them about vulgar messages. They are obviously something to do with Match, but how can they close my account because Match have?! The story continues.

At the end of March/beginning of April 2012, I went onto my Match.com account and deactivated my "auto-renewal" option, because I wanted my membership to end at the end of April (which was the end of my billing cycle). I went through the form/questions about why I was leaving and got a screen saying my membership would not be renewed and that it would end at the end of April. I believe I had the option to print the page, but I do not have a printer. I trusted it would be taken care of.

Then recently, I got an e-mail from another Match member, which was strange since my membership had ended. So I clicked on the link and it took me right in, which implied I still had a membership. I did not communicate with this member or any other (even though Match claims I've used my account, which is a complete lie, and I assume can be proven by a computer expert).

I immediately sent an e-mail to customer service stating everything I mentioned in this message. I was told "It appears emails have been sent from your account, which makes your account ineligible for a refund." This is a complete lie. I have not communicated with anyone since the second or third week of April. I believe people are being scammed. Not only that, but I was told a blatant lie about sending e-mails from my account. I am happy to turn over my computer to have the information retrieved, because I believe Match is purposely taking advantage of people who are unable to print the form saying their billing cycle would end.

Do not pay for match.com nor their profile writing services. The profile writers do an awful job. The site is 90% scammers. Match.com's customer service is bad, and they will not refund your money!

Refusal to cancel service - I am continuously being billed $50.97 after I submitted the online request to cancel my membership.

I somehow accidentally signed up for 6 months vs. the trial membership. When I realized it 3 days later, I called and asked them to fix it. They told me they couldn't and that I was stuck. I tried to participate in Match.com, but I really couldn't get into it. Less than a month after signing up, I called and asked them to cancel. They said they would close out my account, but would not refund me any of my money. I offered to pay for one month, but wanted to be refunded for the other 5. No luck. Most contracts you have 3 days to get out of, but not Match.com. What a rip off. It's so sad there are companies like this trying to beat people out of some money. The least they could do is refund me 5 months.

I wanted to meet ladies but didn't want to have my picture out there for all the world to see. Yahoo Personals allowed you to have a hidden profile that would be made available to the ones you contacted, but not visible to everyone. Match does not allow this. If you have a hidden profile, the ladies you send an e-mail to have no way of seeing your profile. The ladies will not respond if they can't see your picture and can't see your profile, having only an e-mail to respond to, and none of them will respond to just an e-mail message without knowing more.

In addition, be aware that if you make a change in your profile, Match will change a profile from hidden to visible. When I contacted a customer service representative and asked why my preference was violated, they said it was because they want to have as many profiles visible as possible. Incredible! They override your stated preference because they want to. Match is not an ethical or trustworthy company!

I joined Match.com on approximately 04/09. I canceled my membership in 07/09. I called and spoke to a male rep who said that my account was canceled and there was nothing further that I had to do. Apparently, he did not cancel it because I have been charged $107.94 every six months since that time. I became aware of this today and called your 800 number. I spoke to Nick, who put me in touch with Miranda, who put me in touch with Kelvin. Kelvin told me that the best he could do was refund three payments for a total of $323.82. I got the impression in speaking to him that somehow, this was my fault.

When I called in July of 2009, I was told that the account was canceled. I received no more emails from your company. I feel that I should receive a full refund on all of the charges as this problem was brought about by your rep, failing to cancel my account as I requested him to do. I had assumed that Match.com was a reputable company when I first signed up. Please contact me on this matter.

Multiple profiles of the same person - Haven't even been on Match more than 3 days and I get a ''wink'' and it was from a fairly attractive girl. We began talking, and I really liked what she had to say. We seemed to hit it off well, I was kind of shocked that a girl as beautiful as she was, is now talking to me. And she seemed too good to be true. What she was describing about herself was, basically in a nut shell, everything I was looking for. The next day after she asked if I had yahoo messenger, I go back to really look over her profile and all I get is ''This profile is unavailable'' or something to that degree. I didn't think a whole lot of it at the time.

We continued to talk and get to know each other, seemed to be a lot alike. I was enjoying getting to know her. Now it's about 2 days after having met her, I go back on match.com to see if I had any other emails or things of that nature. Well, I noticed a feature that's called ''who views me,'' and start going down the list and who do I see? This same girl, except now she's using another profile user name and it states she's from a state way off from where she claimed to be from. And neither California nor Iowa, are near Georgia which really begged the question how she found my profile when it seemed Match was all about proximity. In other words, unlike some other websites, where you might get matches from all over. Match.com seemed to generate more so in your area unless you entered a different zip code, etc.

I mention this to ''her'' and she acts like she's shocked someone is using her pictures etc. I explain my genuine concern about this. Having thought of all these telltale signs, I began to assume she wasn't who she said she was, or from the location on her profile. She quickly tries to ''cheer me up'' and change the subject. And then she asks if I'd like to see some ''sexy'' pictures of her. I'm a little thrown off, still at that time if I was being set up or not. I was leaning towards the idea that I was. We had discussed my faith, in that I'm a fairly devote Christian. Regardless, I figured maybe these were just bikini shots or her in a hot dress or something to that nature. And then I'd see different pictures to help detect if she was someone real or not. So I said sure. Then (under yahoo messenger) I began to receive nude images of a woman's vagina, about 4 pictures in all. I was very much thrown back, not expecting something like this. Not that I haven't seen a woman's vagina before. Just that I hardly knew her, or her me. Yet here ''she'' was exposing herself in provocative up close pictures.

At that point, I really felt something wasn't adding up. I then started to put the pieces together. Her English was often bad. She was from a completely different state, based on her profile. So I really don't know how she came to find me, then a duplicate profile viewed me. I just couldn't believe on a famous dating website like Match.com they would allow scammers to take advantage of their paying members' trust. Here we are, putting ourselves out there, vulnerable as we were already, and a member starts to communicate with someone else believed to be another member who was a real person capable of having a relationship with, and you allow us to be victimized like that. I can't even begin to tell you on how many levels that's wrong.

As far as my ''dream girl'' goes, I've told her I need to hear her voice to feel comfortable and be able to ''trust'' her. I'm playing along with the game, trying not to make it too obvious I've caught on. I told ''her'' she could even call using a blocked or private number, I just needed to hear her voice. So I'm really in hopes this scum bag scam artist call, girl or guy, I don't care. As soon as they call from any number, blocked, private or open, they're busted. I have a software on my phone that allows me to trace (unblock) any number. So I'll know their number and where they're calling from. She kept giving the excuse ''her'' phone wasn't working right or some BS like that. I played along, and got ''her'' to finally agree to call. Shortly after they (he/she/it) signed offline. I doubt very seriously I will get that call.

Both profiles are now ''unavailable'' conveniently. She was using the name ''Sandra **'' and 31 years of age. So guys and girls, stay cautious on match.com if you're still a paying member. I am, but this is a one time and over deal. I'll make it my goal to tell every one I know about these scams. Oh, and she said she didn't have a Facebook. That should have brought up red flags. What girl in her 20's or 30's isn't on Facebook?

I am not a Match.com client and I keep getting nasty requests. I get at least 20 requests from women from your clients. I, however, am not a client nor am I at all interested in you, smut! I received an email that says, "Do you want a girl tonight?" I will be sharing each email with law enforcement as it is not just disgusting, it's a legal matter when you are constantly harassed and even more when it's sexual harassment!

Stop sending me 5 times a day about your new **. I never sign or contacted your site but for over a year, you have been a pain in my **. I am very in love with my husband for 25 years.

I signed up for Match.com and ** from Canton, GA sent a vicious email to my profile. He posted no picture and apparently is afraid to either mind his own business or sign his name. No former correspondence, just a threatening angry man emailing women at whim. I have other friends on here who have also gotten misogynistic emails from ** and Match.com will not delete his account or warn him. Out of fear of safety for my kids, I have contacted the police as well as Match.com. Match.com says they will block him but won't delete him.

On the Match.com main page where you sign up, it states I am signing up for 3 months and may renew after 3 months. According to them, if you read further into the pages, it says they will put me on an automatic renewal. Nowhere on the main sign up page does it say that nor, do they notify you of the charge coming up. I am a single mother of 3 who can't have people putting me on automatic renewals without me checking a box. It would be one thing if I checked a box for that and it would also have been nice to be notified after 3 months of the renewal coming up or even the renewal charge going to be deducted. And then the ** about the 72 hours, it could be credited back in seconds. This is crap and I'm so angry.

Follow-up regarding 4-11 Complaint - After days of no response, Match.com today emailed me that a partial refund had been approved and processed. I replied that after receiving no response for days, my credit card company had already initiated a disputed charge refund and asked them to cancel their transaction. I also noted that it would have been nice if someone had ever let me know that they were working on my request, especially after being told twice that no refund was possible. It would have also been appropriate to contact me to discuss whether or not the amount of this refund was acceptable to me. I wanted to follow up here so hopefully, other people will stay on this company to do the right thing.

I joined for six months on 3-18. On 4-3, I found that a man that had engaged in threatening behaviors at work toward me and others was also a member and that he came up as a member that lived within 20 miles of me. I was terrified at him being able to see my profile or photos. I emailed Match.com on 4-4 to see if they could simply block him from seeing me. They were unable to do so. Since I was too scared now to use the site, I canceled my account on 4-5 and asked for a refund. I was told no. I explained the circumstances again. I was again told no.

They replied they were sorry I had met someone unpleasant on their site, suggested I call the police and gave me forms to fill out so they could do an internal investigation, along with instructions for subpoenaing information. I was floored. It's real clear that they had not read what I had written as I had not met this man there. I again explained what happened and asked for a supervisor to please review my plight. No response. I then sent another polite (honest!) note indicating that since there was no help forthcoming if I could I please have their corporate address. I received no reply to that either.

I found the name of their parent company and emailed them for the address or email to contact Match.com President, Mandy Ginsberg. No response from them either. After filing a complaint with the Better Business Bureau in Dallas, TX (their HQ), I read the comment below noting that another complainant here had their credit card charged back. I called my credit card company and they were happy to help me! I will file another complaint with the FTC so they are aware of how unethical these folks are. I was more than willing to pay for a month or two in the interest of goodwill but with no one answering you. It sure doesn't leave much room for negotiation. Astounding that they appear to care so little for us consumers. I would never again do business with this company but hope that others have a better experience.

I have emailed match.com and requested that they stop contacting me. They continue to pop up every time I access the internet. I would like this to stop because my wife thinks I am shopping women online.

About one to two weeks after emailing someone on Match.com, he was asking me for money as he "had lost his debit card" and was out of the USA and trying to get back. When I reported it, I was told there was nothing they could do about it. I had to change my email address, so I sent the changes to them. Several weeks later, they sent me a registration notice of a change of username and password and it is not my information. It is the private information of a guy that lives in Knoxville, Tennessee. Since they sent me the incorrect information, I cannot send or receive emails on the Match.com website.

Who received my private information and for what purposes might that person use it, given that I read there are many scammers using Match.com? Contacting them is challenging. I had to send multiple emails in order to get them to respond to the scammer issue and the same thing this time. Multiple emails and they have not responded. There is no Match.com phone contact that a person can call with concerns.

No matches. I met at least 2 men on match.com. They both had to travel in their jobs, what a laugh. They get your confidence and ask for money to get home. They always run out of money on these high paying jobs. I think match.com needs to screen people a lot better to make sure they are the real people who they say there are. I never send any money. I would never do that.

This morning, I received an email from Match.com with the subject line "Inappropriate email(s) sent". The email goes on to say there was correspondence sent from my Match.com account which violates the Terms of Use agreement. Match.com requires a valid subpoena directed to Match.com, LLC in order to obtain additional information. After logging on to my account and reviewing my email and sent box, I found nothing inappropriate. I need to know what was sent from my account that was inappropriate. I have never sent inappropriate emails. I might need to file a defamation lawsuit against Match.com. But first I need a valid subpoena, and I could use legal advice.

I became aware of fraudulent activities on my debit card on Saturday. I had spent 1 hour at my local bank trying to get to the bottom of the charges. It turns out someone had gotten a hold of my debit card number and the individual set up an account with Match.com, in which my bank flagged it because it looked odd.

I spoke to 2 different representatives from Match.com, the last person let me know that match.com will refund me the charges within 72 hours and that there was nothing they could do. They will "flag" the respectively match.com account as fraudulent and stop the further billing. The representative's advice was for me to be more careful. She sounded so indifferent to the issue at hand. It was a "no big deal".

I cannot begin to tell you how upset I am with the individual that stole my account number as well as match.com. The representative basically told me "oh well..." this sort of stuff happens all the time. I cannot believe that a thief was using an account to date innocent people. The representative hid behind the "privacy" rule and that she could not disclose the obvious thief's information because of privacy. Are you kidding me! Where are the victim's rights? How can this happen to innocent people and the thief is protected by the "privacy" rule.

Match.com's representative sounded indifferent to the matter. For all the subscribers to the site, please be careful as to who you are dating. It appears that anyone can steal others' information and set up an account if they simply know a few pieces of information.

I was solicited for a trial period, which I took. When the trial was completed, my screen added several new areas. One word "reactivate", which I did not understand. I pressed it and apparently, that activates a 6-month membership at $130+. I immediately went in to cancel, twice, to be sure. I also sent an email to their customer service area advising of the error and instructed them not to charge my account. I thought I was covered. It was over a weekend and I was not able to see a charge to my account until today, 03/27/2012 of $130+. I was able to reach a customer service rep, who although being pleasant, was firm on not crediting my account back.

After a long conversation, she agreed it was an error, but was only able to credit back down to a one month membership plus some premium charge she indicated was on the membership. I spoke to her supervisor, same story. I am a widower and can not really afford these charges, but I now have to live with error and lesson.

I am constantly getting pop-ups from this website on my Yahoo Mail site. The only reason I accessed their website was to find a contact number to tell them to get lost. But there is no such number or no means to contact them. I am considering changing my email address. Get lost Match.com!

I met this guy on Match.com. His profile indicated that he lived locally, but in fact, he lives in the US, San Francisco. He travels to where I am for business. He also indicated that he was 40, but in fact, he was 50. He also told me that he was single and had no children. His entire profile was a lie. I did a background check on this guy on intelus.com and realized there were multiple lies on his profile. I reported him to Match.com so that his profile can be removed because there were too many discrepancies in the information he provided. He then returns on Match.com and this time, "He definitely wants kids", his location is incorrect and he is still lying about his age, etc. I reported him a second time. He then returns again a third time with a different username.

I called Match.com and they told me that they can't do anything about the situation because they only look at the "username" and deal with the "username" alone for the issue. So basically, if this guy was a rapist or sexual offender, the user can come back again and again on the website even if Match.com checks their current Match.com predators with the sex offenders list as they say they will. Do not bother giving your hard earned money to Match.com because anyone can put a fake profile and Match.com will not do anything about the issue. On their "report" item, the following reasons one should report a user: User is not really in the location stated in the profile, user asked for money or tried to scam me, user attempted to sell me merchandise or services, user's overall profile just doesn't add up.

In detailed report, they have listed: Harassing or offensive emails, inappropriate profile, inappropriate photo, married or other misrepresentation. But they actually don't care to know anything about the reasons why you are reporting. If the guy is married or he is not at the location he says he is at or if he sends you harassing emails, it does not matter! They will not permanently remove the offending predator! Their excuse is that they can only continue to follow a person via their "username". In other words, they will continue to let this predator on the site even if you report them based on Match.com's own criteria of inappropriate behavior online!

Match.com keeps sending harassing emails. For over six months, I have been getting dozens of emails from them per week. I have written to customer service to have them remove my email and stop sending this junk. They assured me that within 7-10 days of each of my requests that it would stop. Nowhere it is over six months later and they continue to come. I am not a member nor ever have been. I don't know how they got my email address and I want them to stop. I am sick and tired of dealing with this ** company and do not want their junk mail.

They take money from your card and refuse to refund, even if you cancel before the trial is up or even if you cancel period. You have to call several times over several months to finally get these idiots to comply. They never refunded the $120 they stole out of my account either. Rip offs! Once you cancel, prepare to continue getting 10-12 emails per day, as Match.com will never stop spamming you and the unsubscribe links do not work. They are violating federal law here. Join me in a class action lawsuit!

The website is hilarious. I have been winked, emailed, etc., and all lead to money scam. "Honey, I need your help. Send me some money to help with my job." Or, "Honey, I want to make you my wife so that your donation will come from the heart." No man is where he says he is from. He's a self- employed or entrepreneur. He's widowed at 50. Ladies, do you have any idea how many widowed foreign-born entrepreneurs there are in the United States alone?! We shouldn't need this website. I have reported, but it doesn't stop. The only thing the client service person said he could do was turn off the auto renew. I am looking into legal representation because this so feels like a bait and switch scenario.

Fraudulent Billing - I joined Match and was also billed, without my knowledge and permission, to join another website owned by the parent company of Match.com. I tried not to do business with Match but they refuse to give a refund. In my opinion, this is a scam! Do not use them!

So, I thought I would give Match.com a try to meet someone. I joined for a 90 day membership. Then, for 2 weeks (a very frustrating waste of time) I gave it my best efforts. It was not going to be worth the time. So I called and asked them to bill me for the charge of a month, and credit me the difference. Nope! An absolute "no way" to give a credit but if I wanted to add time to my membership, "absolutely". Take yes, return unused, nope. I give this site a big fat "0".

I signed up with Match. I started receiving winks and requests to chat. I would try to look at the profiles and they were 'unavailable'. Over and over this happened. I did chat with one person to see what he was up to. He was supposed to be from Ft. Lauderdale but said he was in Asia. What is going on here? Scam! I contacted Match and they had nothing to say and offered no help. This happened way too many times to be anything but a scam. I feel bad for the men and women who get caught up in these things. Doesn't Match keep watch on things like this? Never again will I refer or join this unethical site!

Long story short, there are thousands of complaints over match.com's auto renew policy and their refusal to give refunds when you have accidentally used your account after an auto renew went through that you were unaware of. Here's how to fix it: contact your bank or credit card company and tell them this is an unauthorized charge. Usually, the bank will credit your account until the issue is resolved. Then what happened to me was Match.com just cancelled my account and did not fight the fraudulent charge from the bank. I got my money back this way, and you should too!

I signed up for a 3 month subscription with Match.com last October (2011) and used it up to the end of the 3 month period but when I got my Discover Card statement, Match had charged me for another 3 month term without me subscribing for another 3 month period. Their customer service rep informed me that the auto-renewal, hidden at the bottom of their terms and conditions is to prevent "interruption of service", an answer that hides their consumer unfriendly tactics to sucker in their subscribers into renewals they never were aware of. I actually spoke with two Match customer service reps and got the same canned answers from both of them that it would be impossible to refund the amount charged for the additional 3 months because of the "terms of service".

I believe Match.com LLC is very consumer unfriendly at best and engaging in deceptive business practices. At worst, I suspect there have been many people with the same beef against this company, people like me who can't afford to subscribe to their service for extended periods. Match.com should offer auto-renewal as part of the subscription process where it can be easily seen, not buried within the fine print of their "terms and conditions".