Lifemates

I am from Alberta and have been all my life. I am not really sure what to write here and have no clue what to say. But here it goes. I am 29, have no family, most if not all my friends have married and gone now. With my social circle ever shrinking, I was finding it hard to get back out there and meet new people. Dating was no longer an option for me, so I had to find a way to get back out there. I was at the gym and in the middle of my workout, there was an ad that caught my eye. After watching the ad, one of my fellow gym friends said, "Guess you got nothing more to lose." After shrugging it off with a bit of laughter, I got to thinking.

Days went by then soon turned into a month. After everything I have been through, the thought of going out and dating was almost too much to take. Then I remembered the ad. I filled out all the info and was soon contacted by a Lifemates representative. After a lengthy phone call conversation, I finally decided to take a leap of faith sign up. I was told that there was a surge of women in Alberta and not many men signing up. After the interview which took about two hours, I was contacted a couple days later. On the phone, they mentioned they had multiple matches for me to meet; however, it only took one, the very first one in fact.

Since Elizabeth and I met, there was instant chemistry, instant attraction and an uncontrollable affection. Now, it is almost impossible to imagine our lives without each other. For all you guys out there, I cannot say that this is the answer for you but one thing I can say is they did an amazing job finding someone I can connect with on all levels. The screening process, the interviews and the matching process is all worth it. If you are my age and are having trouble, they may be a step in the right direction for you. This company has been in business for this long for a reason. Drop the dating sites and go with Lifemates.

I signed up with Lifemates about 2 years ago. I should state that I am an attractive and career-driven 25-year-old woman, which I was assured I would be an easy match. I feel ashamed and embarrassed that I even went with Lifemates. I was unsatisfied with their services. There was a lack of referrals and the referrals were nothing like what I had asked for. Dissatisfied with the service completely, I let it leave my mind (regardless of the $1200 I had to pay) and I moved on with things. Last May 2011, I was called about a possible match. I let Lifemates know that I was seeing someone and to put my membership on hold. They gladly did so, knowing they have a lack of leads anyway! I haven't heard from Lifemates since until last week: I got a collections bill in the mail for a $455 balance when I was under the impression any money they were owed was paid years ago.

According to the collections department, my contract that I signed states these charges are valid. I will be taking this to the media. It's time for people to stop preying on other people's emotions and bank accounts. The last thing I will do is let a company take $455 of mine when they are in the wrong. Please take my advice: don't use Lifemates.

Tell me who sends a collections agency after their member when the member didn't receive one phone call or mail stating an outstanding balance? I'm told the balance was outstanding since 2010. So why is this first attempt to collect my money? In fact, they called me in 2011 to match me and didn't ask about money or say anything to do with an overdue payment. I should not have been receiving service if I was delinquent with my payments. I had not one call or email. Most business would contact the member before sending them to collections and ultimately pissing them off when they were never given the chance to even know they may owe money? Please feel free to email me at ** if you have a similar issue with Lifemates. This is not over.

I joined Lifemates in July 2009, though skeptical as I was at the time. The sales pitch sounded reasonable and I was told that I would get a new 'match' roughly every 6 weeks. Well, in July 2010, I had only received approximately 4 matches in total which I felt was not what they had promised; therefore I stopped payments so that someone would call me and I could discuss these issues I felt I had with their company.

Three months later, someone from their accounting department (I believe his name was Brent) contacted me regarding my unpaid bill and I made arrangements to recommence my automatic withdrawal/payments in January 2011. He even told me that he could settle up my account - completely pay it off for a flat fee of $400. I told him I would think about the 'pay off' option but later decided to opt for the regular monthly payments. These payments never transpired despite the fact that I had faxed them my account information and signed permission for the automatic withdrawal. As well, I had sent them two follow-up emails to ask when the payments would begin. These emails were never answered nor did they 'bounce' back as 'undeliverable'.

I kept getting phone calls from time to time with 'matches' and I even called their client service line to discuss my 'dates' and what I felt was lacking. I specifically asked on more than one occasion to be matched with people from my own city - something I had mentioned in my original interview. I'm a firm believer in the fact that you have to be able to spend casual time together - not always having to 'fit' someone into your schedule which is the case in many long-distance or even medium-distance relationships. There is more than one occasion that I felt that the guy really wasn't a match for me, but rather they had to 'throw me a bone' because they just weren't delivering on the matches they had told me about in the initial interview.

One guy I had been 'matched' with (Denis) decided we should meet at a local bar and watch the hockey game since we both love hockey. That sounded fine to me... even if you're not 'meant to be' you can still have a good time and conversation while watching the game. What have I got to lose? Well we arrived in time for the game... and 20 minutes later, he wanted to go home because he "didn't really want to see the game anyway". To add insult to injury, he had shown up with a hairstyle and jean outfit right out of 1983 which screams more to me 'eternal teenager' than 'ready to commit' adult. Apparently Lifemates missed that during his initial interview with them. I believe that their initial interview is focused more on whether you can pay them (financial info) than anything else.

I even called their client service line more than once and mentioned my dissatisfaction with their service. I felt that I had been scammed as my two-year membership was set to expire in July 2011 and I had only been 'matched' with about 7 people over a two-year period. I was told that they weren't happy with how it turned out either and that they would keep my membership going for a while longer. To their credit, I have received 2 calls since July 2011 - unfortunately, both with matches from out of town. This morning, a year and a half after I tried to make payment arrangements to no avail - or response from their end, I was contacted by a collections agency telling me that I owed Lifemates $1,200+. My question is this: If you can contact me to 'set me up' with potential matches... then how is it impossible for you to contact me to make financial arrangements? You've obviously always had my phone number!

I am very dissatisfied with this service as I feel that they have not lived up to their end of the agreement. I realize that it doesn't work out for everyone, but to have a collections agency calling me after a year and a half is ridiculous! At this point, I am more than willing to let bygones be bygones and to go our 'separate ways'... they don't contact me with any more matches and I don't have to pay $1,200+ for services that were never fully delivered. Does that sound good to you, Lifemates?

I was at a time in my life where I thought I had finally taken enough time from my divorce (5 years almost) and was in a good place in my life with good career and life looking up. And I wanted to find the right man to settle down with. I had seen their ads and thought, what the heck. I was rather curious about this whole being approved thing or "qualifying" to get into their clique and was assured women were needed desperately (I was in my late 20s and supposedly the perfect age).

I told them that I was a bit of a bigger girl but had never had any problems attracting men, but I just do not have all the time to spend looking on my own for the right one now (hello, career). I was told on the phone that there are many men who have no problems with that (seriously, no problem?). I noticed all their questions about money and such. But I went in for my "qualifying" meeting. I had to have a credit card. The meeting was quite long. A couple of hours at least. My personal life was inspected (but I was assured that everything was to ensure the right candidate). I was told the price and that it was there for a lifetime. I guess when you are looking for the right person, that is ok; and thinking that the quality of potential mates would be higher, I thought it sounds ok.

It was after I paid that the consultant mentioned that the original thought of 4 dates a week would be closer to maybe 1 a month as I was a bigger girl and would be harder to match. I was a little offended by this, not because I am bigger, but because this was left until after. But on with it. My first match was a student (no job) and wanted children. I do not want children. I made that adamantly clear. He was nice enough, but he was shocked when I told him I didn't when he asked about it. Our date ended shortly after. He seemed like a great guy, even a great match, other than their blatant disregard of me not wanting kids.

When I called to let them know how it went and I told them, it was brushed off that they had maybe thought I would change my mind for the right person. The next fellow a few months later was a short, old trucker. Nothing at all in common. It was like they had to find me a match and that was all they had. I turned down this match after speaking with him and finding out more about him and hearing for my self we had absolutely nothing in common.

I asked them to discontinue looking as I was disappointed and let down by this terrible service. I had more dates on my own and of better quality. The lady told me that it was difficult to match a bigger girl and finding the right man would take time. I pushed, and they said they would not be able to find me many matches. I said they were letting down their end of the bargain. I was told they would cancel my account and I would owe nothing more.

Probably a few months ago, hard to say now, I was contacted again (over 18 months of nothing) and told I had a match (I am 31 going on 32 now) and getting married this summer. I was like **. I had asked you not to match me any longer. So anyway, today I found out that they have sent me to collections! When I called their match center, I was spoken to by a lady who denied everything (She didn't even need my last name; she knew who I was. Weird). She told me I would have to speak to their finance department. I asked her how the heck it even got to collections.

I was never contacted again minus that date call and never told of any outstanding balance. I keep my finances in check and am on time for any payments. I cannot believe the hard sell they do, their poor customer service, and the people I was presented with because I am a "bigger girl." I had desired to pay for the services they said they would provide. I do not mind paying for a service if it is legit and they hold up their end. But they could not do that. I am sure if I was the right size, any of their men would like me. But as I do not fit into their desperation for women scenario, they should have said so.

What is ridiculous is that they even sent it to collections. And I didn't even know I owed them anything. This is bad business and bad faith. I will need to look into having this investigated, because there is way too many people getting shylocked by them. People wanting love. Shame on Lifemates. Shame on you.

The reality of dealing with the public at large, is that society has certain biases and trends. One of them is that most men want to date a younger, shorter woman and most women want to date a taller, older man. Obviously there are always exceptions. The same can be said when it comes to weight and the per-judgements that are made based on physical appearance. During the initial interview with a client, LifeMates will endeavor to manage expectations when it comes to being matched. If a 55 year-old man comes in wishing to date a 28 year-old, that is his prerogative, but he will be told it will take longer. Likewise, if a person is 5'7" and over 275 pounds, they will be told that matching will take longer. When this member enrolled mid-December, 2009, it was made clear, in writing, that this was the case with her membership. Within 4 weeks of joining, Rachel was offered and approved her first match. The gentleman approved her as a match as well. Less than 2 months after enrolling, we called with another match that was approved. It was shortly after this, that this member put a stop-payment on her monthly payments. Implying she was not aware she was delinquent is not true.

LifeMates has helped thousands of members find a great relationship over the years. We continue to lead the industry in providing the best possible service given the parameters that our members ask us to work within. We do not send members in good standing to collections.

Lifemates on April 20, 2012

I am pretty sure all the good comments are written by Lifemates! They are bogus! I am currently being taken to collections because of this company. Against my better judgment, I signed up. I did try to look for reviews because I was hesitant. I did not find anything except their adverts. First was the consultation, where they play on your vulnerability and use marketing schemes to get you to sign. I'm not dumb but somehow I even signed. The interview does not really ask questions that are pertaining to personality.

Then there was my first match. It was horrible. Nothing in common, nothing to even compare except we were both working. The second was even worse. Please before anymore males or females give this a try, really think about it. It's a lot of money... now maybe even my credit score. My ego was bruised that they would even link me up with these two people. I would have preferred to go on a vacation with those funds!

LifeMates is currently trying to identify this poster as a member. We have no record of any member named Donna Woods having ever joined. Furthermore, we can find no record of any member that uses the email address supplied, or at the address provided by this poster. We would welcome an opportunity to speak to this 'member', in an effort to resolve any potential error on our part. We generally only send delinquent clients to our collection department. If a client client willingly participates in a membership and then fails to pay for the service, we are left with little other option than to proceed with a collection service. This is generally done after many failed attempts to resolve the financial issues with a member.

Lifemates on April 19, 2012

I was with Lifemates for a while and went on various dates. Some were successful, some were not so successful. The one thing I believe is that dating is a process and in order to find your match, you need to see who is out there and be patient and open to the possibilities.

I was almost about to give up on finding my match, until I met my husband. The arrangement and information was passed out, we both decided to get into contact (he called me first) and from the first phone call, he made me laugh. When we met, we realized that we had so much in common and from there, we rarely spent much time apart. A year after we were matched, we were officially engaged and married a year later. Eight years has passed and he still manages to make me laugh and that is what I define as success and well matched.

Thank you so much for taking the time to share your story with everyone. We can never be told enough that our members are falling in love.

Lifemates on April 19, 2012

I am writing this letter to inform you that I joined Lifemates in January 2012 after several attempts to meet someone to share my life with through all other avenues, from blind dates to online dating, with no success. I was a little reluctant as my first couple of matches were no better than all of the other ways I attempted to accomplish this goal. I even called them very frustrated and told them how I felt. After all, I felt that I had been ripped off as this service was very expensive. They asked me to bear with them and that it could take some time to find who I am looking for.

Well, much to my surprise my last match turned out to be just that. She is a spectacular lady and we have both decided to keep seeing each other. We both seem to think a lot alike and it's as if we've known each other forever. I am just getting ready to go pick her up tonight and go out dancing. I'm beyond happy. We have really hit it off and we are both very confident in the possibility of sharing an amazing future together. I guess only time will tell. All I can say now is that I am very glad that I took this chance and employed the services of Lifemates Canada. I suggest to anyone that they do the same. Be patient and watch your entire life evolve into what you dream of. Thanks again!

This is a perfect example of how this process generally works. You are not going to fall in love with every member we match you with, but it only takes one! After joining in January, you meet a few referrals that don't share enough chemistry, you provide great feedback and we refine the search. Less than 3 months into the membership, you're in love. Congratulations!

Lifemates on April 19, 2012

I signed up with Lifemates two weeks ago and had my photoshoot this last Sunday and I got matched up on Monday, and had a date on Tuesday that went awesome! We are seeing each other again on Friday! We seem to have a lot in common and we get along great! Awesome job matching us up Lifemates!

We would love this to be a typical experience. You join on a Tuesday, get a photo shoot done on Sunday, matched on the Monday and falling in love by the next weekend! Good luck on your fairy tale start to a great relationship!

Lifemates on April 19, 2012

For those who dare to dream, Lifemates made a dream come true for me, for us. I still remember the call I received about a referral. Tracey was a girl I knew from my military days. We actually attended Military college together. Even back then there was something about her but what are the odds of us being connected by Lifemates. After psychometric testing and matching on so many factors, fate brought us together. Our souls knew each other. We both felt something neither of us had experienced before. It was like your whole life was preparation for this very moment. We had so much in common, too many coincidences, only one explanation: soul mates, who are now lifemates. I think I would have found Tracey eventually but Lifemates helped me find her sooner. For those who dare to dream, dream big because dreams do come true. Thank you, Lifemates, for finding the girl of my dreams.

Dream away Tony! We're sure you would have met her on your own. We sure are glad you decided to let us help you speed it up though!

Lifemates on April 19, 2012

I met Ken just before Valentine's Day and we are in love now. We have spent every weekend together enjoying quality time. In April, we are planning to go to Mexico. I'm very happy to have met Ken and hopefully I won't have to look anymore. Thank you, Lifemates!

Congratulations guys! We hope Mexico is a bunch of fun! Keep us posted.

Lifemates on April 19, 2012

I met the most wonderful girl named Silvia ** on February 10th. From the minute I laid eyes on her, I knew she was the girl for me. We have spent every weekend together ever since and have booked a week in Mexico to get to know each other even better. Thanks for referring this wonderful lady to me. I've been waiting for so long!

Congratulations guys! We hope Mexico is a bunch of fun! Keep us posted.

Lifemates on April 19, 2012

Although skeptical at first, I joined Lifemates some time ago. I too had gone through a painful divorce, but I thought I was ready to try once again. I joined through the Toronto office, and the meetings started happening rather quickly. I met some very interesting ladies, but connections weren't made. At one point, I did find someone and we spoke a few times; but it just didn't work. Fortunately for me, when I joined, I was able to put a "hold" on referrals; and I did this a few times as the economy and different things happened to me.

My job was such as it was then that it took me to different parts of the world and meeting someone wasn't always possible. When I returned from a number of trips abroad, I took the chance and contacted Lifemates once again to take my "hold" off. Perfect timing! I never thought it would happen. It has now been six years since my wife and I have been married(!), and we couldn't be happier.

As in any business where there are ups and downs, I'm sure Lifemates has those times. If there is any business out there that is perfect at 100% of the time, I would like to see them. I too had my ups and downs with Lifemates, but still, I have to thank them wholeheartedly for the connection made. Yes, it is an expensive service, but this is your future life you're dealing with. I think I got my money's worth from it. I can't remember how many referrals I got, but at this point, it doesn't matter. It only took one connection to make it happen.

This is a very common theme. Quite often we will work with a client that faces obstacles in their work/life routine. One of the biggest advantages of letting LifeMates help you is that we do all the legwork, while you juggle a busy schedule. Thanks for hanging in there through the ups and downs and congratulations on your happy marriage!

Lifemates on March 22, 2012

On February 2, I posted a comment explaining how unsatisfied I was with Lifemates. From all the reviews I read, I thought it'd be impossible to get a refund of my money, but that was far from the case. I haven't had to track numerous people down or wait long periods of time for someone to get back to me on receiving a refund. It has taken only a few days and I will be receiving my refund soon. This experience has removed the bad taste left in my mouth and I leave this company as satisfied as I can be. I appreciate the help I have received from the company to cancel my subscription. While I have realized Lifemates was not for me, I cannot dispute the fact that many people have found true love with the help of people at Lifemates.

Thanks for taking the time to clarify the situation Robyn. Good luck going forward!

Lifemates on April 19, 2012

I wanted to provide you with the details of an extremely positive experience I encountered with Lifemates. I was recently matched with a man who has become a huge part of my life. Lifemates did an excellent job matching the results of our psychometric testing and made an excellent referral. We hit it off immediately and it feels like we have known each other for years - after only 19 days. Thank you, thank you, thank you! I am on top of the world.

Good matches tend to come with a little bit of a 'struck-by-lightning' feeling. Falling in love so completely can feel a bit overwhelming, but it all turns out good. You are more than welcome Tracie!

Lifemates on April 19, 2012

Making the decision to contact Lifemates was at a time in my life that when I wanted to make some changes. I was not sure if this could really work, but I wanted to take that chance in hopes of meeting someone that I could share my life with and his with me. We seemed to connect so well on the phone initially. Then meeting him in person that first night, I felt very comfortable and so right. We could talk to each other and communicate immediately. We sat across from each other and when I looked in to his hazel eyes (that looked very blue at that moment), I knew I felt something. But when he touched my hand for that first time a short while later, the connection was instant and intense.

When he asked me to come with him to look at a car he was wanting to buy a few days later because he felt my input was important, it was such a wonderful feeling to take that test drive together and sit with him while he talked to the sales person, exactly what a couple would be doing! This past Sunday we went for a drive out to my favorite ice cream shop in Cochrane and sat on the bench together tasting the flavors we had chosen. I cannot describe how good it felt, as if we had been doing that for years. My heart was full and so happy to be sharing this experience with him and hoping that there would be more of these times in our future together. We have known each other for not quite 2 weeks, but I know I don't want to be with anyone else. I'm so happy and I'm looking forward to hopefully many more weeks, months and years together of life experiences and sharing.

Fantastic detail! This looks like a very promising start to something very special. Keep us posted!

Lifemates on March 22, 2012

I was so skeptical. Well, that is all out the door. I signed up and they told me it would probably be 4 to 6 weeks before they would have anyone for me to be introduced to. Well, I waited 10 days and they gave me a contact. Made the initial call and we started to correspond. We arranged a time and place to meet. Finally, the time to meet came. I got there first (probably from the nerves). Then she walked in and took my breath away. Here was this incredibly attractive woman with this perfect smile and soft eyes. She sat down and we started telling each other about ourselves. Here in front of me was this intriguing, intelligent woman. We sat and shared a bottle of wine. She had the most amazing smile and eyes. I was captivated. We talked for a couple of hours; suddenly, I looked down and realized we were softly holding hands. It was amazing.

So if you don't think this works, you are wrong. We have been seeing each other for a few weeks now just about everyday. Yes, it's new. Yes, this is crazy and we both talk and laugh about that. Let me put it this way: last Sunday she called me and asked if I could come over and pick her up and go for a drive to get some ice cream. I haven't gone for ice cream in years—and I mean years. Today, I can't tell you what flavor of ice cream I had, but it was the best ice cream I have ever had. What I do remember is I walk down the street and she was walking next to me and slid her hand into mine, sitting on a bench talking and eating the ice cream. But the biggest part of the day was driving back to her house and looking over at her in the passenger seat and thinking: how perfect! How perfect this afternoon was, how perfect the setting, and how perfectly amazing the person next to me is.

Thank you, Lifemates. You truly live up to your name. I believe you have found my mate for life!

This is a great story! Keep us posted with how the romance goes.

Lifemates on March 21, 2012

Just want to say how extremely satisfied I am with LifeMates. They are there to help you find a life partner and are not a scam! I have been a member for 2 years and had given up, but they never did. They always were on the lookout and finding me referrals, but I just never felt that connection. Until my last date.

We decided just to meet for coffee and not to waste our time and we just had that connection! We have already done weekends away and making plans for the future! I have been on my own for 6 years and honestly turned to LifeMates with the hope and promise that they would do everything they could to find me a match and they did! They just never give up. Thank you LifeMates!

Thank you so much for the kind words. Good luck with your new-found happiness!

Lifemates on March 12, 2012

I just want to say that my experience with Lifemates, so far, has been wonderful. I met a beautiful woman, who I now call my girlfriend, and everything is going great. Thanks to Lifemates for making this happen.

Thanks for taking the time to keep us posted!

Lifemates on March 12, 2012

I have been separated for about a year now, it's very hard to meet the right kind of people on your own. Lifemates provides a great service in helping pick great matches for people! Everyone made me feel good about myself and provided me with a great match, who I am now dating. Special thanks to Natasha, she was so nice! Thanks again for everything, everyone should have such a great time when trying to meet that special someone!

Thanks so much for the kind words Ron! Good luck with the new relationship and feel free to keep us updated on how it's progressing.

Lifemates on Feb. 16, 2012

I an angry, dissatisfied, pissed off, etc. about Lifemates. They are not a meeting agency. All they want is the money and they forget you after. I paid $3500 for a year and have not even had one rendezvous. I thought first I will have the profile of a girl with details, that I can choose the lady I want. Not at all! They called me once and gave me the number of a lady. I called her and found out that we had no match at all. Why did they match me with someone who I am sure that we have nothing in common? The next time, I called and the girl hung up on me, because she was listening to music too loud and I bothered her. I called twice at the office 4 weeks after to make sure they do not forget about me. And for God sake they did. The girl said she has something for me. Amazing! In 4 weeks they couldn't match me and in one call they found someone. Two words for you: big deal! And at that time I was fed up with them. I went to find someone on my own. They are really a piece of **. I just hope someone at the office read my letter and would give me a call. I am waiting for them.

Rene enrolled with LifeMates in February, 2012. He received his first referral less than 4 weeks after joining. His second referral was less than 4 weeks after that. Part of the LifeMates process involves each member approving suggested referrals prior to exchanging their contact information. This allows each member to play an active role in the matching process. When we attempted to contact Rene with a third referral, he failed to respond to three separate messages left for him to contact us regarding this new referral. At this point, we placed his membership on hold and have been waiting for him to re-activate his membership.

Since we became aware of this posting, we have left him messages asking to discuss his concerns as requested. He has yet to return our calls.

Lifemates on Feb. 16, 2012

First off, the initial interview was incredibly thorough. I was in there for two and a half hours. I was definitely taken aback by the investment, but I was assured that this would work for me. I went home that night, and had second thoughts. I called to cancel, and my consultant assured me that I would be in a match in no time, and that it would work for me. Sure enough, I received my first match with Dan. It was okay, nothing long-term. I think he may have wanted more, but I didn't feel any chemistry. Another match was given, and the same thing. My third match was with a man that had just joined. I was literally his first match.

Brad is perfect. He makes my heart smile. He's very sweet, and easy to get along with. Our first date lasted for hours. We've cooked dinner together. We worked out together. We go to the movies. He makes me feel so special. He told me that he has been waiting for me for 55 years. My whole world feels brighter now that Brad is in my life. I don't just like Brad, I'm in love with Brad. He has swept me off my feet. My heart told me the moment I heard his voice that he is the one. He's met my daughters, and I'm going to meet his parents. Things are moving quickly, but they're moving quickly in the right direction. Thank you Life Mates! I'm finished!

Congratulations Marita! All the best to you and Brad.

Lifemates on Feb. 13, 2012

I went in for my interview with Lifemates after a brutal divorce. I had no idea of costs or anything until after I was there for 2 1/2 hours, and was presented with the final cost of $2,100. I told the lady I wanted to think about it numerous times and that I couldn't afford it right now. But she told me it's about time I thought about myself, and it's an investment on the rest of my life etc.

Against my better judgment I ended up signing the contract. Less than 24 hours later I knew I made a big mistake and didn't like how they got me to sign the contract. I researched any cancellation policies and the CEO made a public statement with CBC Marketplace saying if you cancel quickly, within 24 hours, you will get a full refund. So by that logic, I should get my full amount back. It's only been a week, and I had 3 ignored e-mails, and 1 ignored call later. But after reading all of these complaints, I have a feeling I'm in for the journey of my life to get something back from this company. I am seriously disappointed that they don't even refund what they're legally contracted to refund. I hope they get their act together and start seriously improving their customer service. I'm looking into legal action.

These comments seem completely frivolous. The initial request to cancel was sent by email at 7:36pm on a Saturday night. LifeMates responded to this request on the afternoon of Feb. 2nd, 2012, (prior to these comments being made). We have adhered to all aspects of the terms of the contract and will be providing the refund as stipulated in the membership agreement.

Lifemates on Feb. 13, 2012

I have just returned from my 2.5 hour interview with Lifemates and I am very angry. I was not given any requested information in the first phone call and was told the first step was to go for a no fee consultation to answer my questions and to get to know me. The interview process includes finding out exactly how your last relationship failed in order to find your weaknesses, perfect for throwing back at you when the big pressure sales comes at the end. After finding out the price, I said I wanted to take a little time to absorb everything and think it over. That is when the overly aggressive pressure sales went into high gear. My consultant kept repeating how old I was, that I was immature at love, that I wasn't ready to meet someone and would never meet someone without paying upwards of $1500 to LIfemates.

Then, I was told that this was not an information session, I should have been given information on the phone and basically should not have come in unless I was serious about signing up. I felt bullied and that my concerns were not being heard or addressed. I did not like how the person who just got to know me for over 2 hours was not the same person who was going to handle my matches. The experience tonight has left me exhausted and uncomfortable. I will definitely not be signing up for their services and strongly recommend that people ask harder questions and take some time to think about it before spending that kind of money on this service.

Thank you for taking the time to provide your feedback Jessica. Due to the interpersonal nature of our interview process, we will occasionally come across miscommunications. LifeMates would like to take the time to offer a different perspective regarding some of your feedback.

When you first contacted LifeMates by phone, it was January 26th, 2012. You had an extensive conversation with an information specialist that covered a variety of information that included the option for you to attend our office for an in-person interview. You chose a time for the following Tuesday. This consultation was, is and remains, free of charge. Unless our records are incorrect, you have not paid LifeMates for anything at this point.

One of the many advantages that a membership provides to our members, is the fact that we conduct a screening and qualifying process. Included in this qualifying is the determination that someone is emotionally available. This is very different than being single. We cater to individuals that are looking to be in a long-term, committed relationship. Is it unreasonable to consider that somebody that has gone through a break-up or divorce might not be in a position to be looking at another serious relationship? Of course, we will look at what has happened in a previous relationship. We will also ask such questions like, "when did you know you were ready to start dating again?", "What efforts have you made to try and meet people?" Our members appreciate the fact that we take the time to ensure that the people we match them with are serious about finding the right partner for a fulfilling relationship.

It is certainly not the intention of LifeMates to make anyone feel pressured to join LifeMates. It is however, our job to motivate a qualified individual to make a positive change in their life. Especially if the individual claimed that the reason they were coming in to see LifeMates was that they "were not getting any younger", and that they "wanted to meet someone that wants a family." If, at the end of the interview, an individual does not like what LifeMates provides, they don't join. If the individual does like what we do and they see where we would benefit them greatly, then they normally do enroll.

In conclusion, we believe that you attended the interview honestly hoping we could help you. Yes, you needed to be aware of the costs involved and what a membership entailed. After learning all that, you made a choice not to become a member and subsequently, you paid zero dollars. We apologize for leaving you feeling exhausted and uncomfortable, but we assure you, it was motivated by supporting you to make what seemed like a positive choice based on information you shared in the interview.

Lifemates on Feb. 2, 2012

Horrible experience! I joined in January 2011 and paid a lot of money for over-promises and disappointments. I would love to speak with the gentleman that "interviewed" me at the Vancouver office. He guaranteed me that with my looks and personality I would have absolutely no problem finding a good man. He said there was one client, a lawyer who used to model, that would be a good match. I was thrilled—feeling on top of the world. What I got was referrals that were not my type in the least. I asked for a professional, educated white-collar type and got a lot of carpenters and builders. Nothing in common when we talked on the phone. One date that I went on was with a cameraman. Nice guy, but we absolutely have nothing in common and no chemistry. He seemed too old for me.

This is really hard on the ego. I thought that I was considered unattractive compared to the other women. I will never know the reason why I couldn't get one date with an attractive, educated man in his mid-forties. I guess I was expecting too much from them and believing the "snake oil salesman". My bad.

I can't complain as to the number of referrals. There were times when I wouldn't get a call for a few months and then get three in a month. My complaint is in the quality and compatibility of the "matches" that I was set up with. I would like to know the education and experience of these "matchmakers". I can't blame the people working at Lifemates. I'm sure they all have quotas to fill and sales targets to meet. It comes from the top management. The company is misrepresenting itself. I was close to contacting the local media (friend works as producer at Global). I think it's a story that would be interesting and I'm sure we would have no trouble finding unsatisfied clients! Maybe I will give her a call. No match that fills my criteria. I paid $2,500. I've given up.

We are so sorry to hear of your experience Victoria.

Having reviewed your file, we are confused to hear of these experiences because you have not expressed these opinions to any of the matchmakers. In fact, the matches we have provided you have met your criteria. One of the key policies at LifeMates is that we have each of our members approve all of the matches we suggest. Prior to each of your referrals going out, you and the gentlemen approved the matches! After approving each match, it is up to the two members involved to start the dating process. This is where chemistry comes in to play. There is only one way to determine if you have chemistry with someone- you have to meet.

You make comment that you would like to know "why I couldn't get one date with an attractive, educated man in his mid-forties." You must be overlooking the 2nd match we provided you. Greg was a 44 year-old, university educated CFO of a significant company. Your 5th, 6th and 7th matches are all university educated and in their mid-forties. One is an engineer, the next is a project manager for a construction company and your most recent match is a business strategies consultant.

As we share with all of our members; this is a process. There is no way anyone can determine if there is going to be the ephemeral chemistry that everyone requires to start a relationship. Your matchmakers share in your frustration that you have not fallen in love yet. The matches that you have been given are sound referrals... they just didn't work out. It will.

I would encourage you to share this feedback with your matchmakers so that they can work with you to find the right guy. Feedback is important. We look forward to making this work for you.

Lifemates on Feb. 2, 2012

I was a member for seven years. Yes, it seems like it was a long time and I would have liked it to happen quicker, but it's important to note that I became a paraplegic on January 17th, 1986. I was 22 when it happened and obviously, things changed dramatically after that. The girlfriend I was with at the time lasted for almost a year after the accident, but eventually it all became too much for her. I couldn't blame her at the time because it was a lot for anyone to handle. That was the last girlfriend I had for the next 14 years.

I had known about Lifemates for a long time before I got the courage to call for information. I wasn't expecting much because I know that a wheelchair isn't a turn-on for most women. In fact, I think some of the women online think that because you're in a chair, you're stupid as well! I was approached for more scams in 6 months online than I ever had in my life.

When I went for the interview, I was extremely skeptical and expecting a big sales pitch. I still remember my counselor's name was Cecile. She had put aside her afternoon to help me. Over the course of the interview, she took the time to understand the limitations involved with my injury, my concerns regarding dating in my condition and of course she learned about what I wanted in a partner. The most refreshing part of dealing with Lifemates throughout the process was the fact that nobody patronized me. They acknowledged that it would be tougher to match me and that I would need to be patient. If they had said that it would be no problem to match me, I would have run for the hills. They also helped me to be more open-minded with who might be good matches for me. It's funny how narrow our views of attraction can be.

To the point, I was patient. I would say I met 3 or 4 matches a year over the time. Most people were polite and I felt they gave me a fair chance to show them who I was, but I wasn't really connecting with anyone. I gave feedback. I opened up and I even stepped out of my comfort zones by exploring other cultures and nationalities. I didn't mind. I was getting no chances to meet on my own. On May 23rd, 2007 I was matched with Tabitha. On July 14th, 2009 she became my wife. I am the luckiest man in the world. What I haven't mentioned is that I wanted to cancel my membership on numerous occasions over the seven years. Not once, did Lifemates accept my reasons for wanting to bail. They kept working on my matches. Having read some of these other posts, I'm sure you all think you are entitled to more matching or better matching. But all you really need is one match with the right person. Sounds hokey, eh?

Congratulations and thanks for taking the time to share your story! We can't hear enough of this.

Lifemates on April 19, 2012

This is in response to Lifemates' comment to my complaint dated 11/25/2011.

The following are items "Shawn" failed to mention:

1. The number of "approved" matches is questionable. I don't remember being that many. I want to point out the word "approved". To me it doesn't mean I approved the match, it just means I said "yes" to allow this person to contact me based on little info given over the phone.

2. The long wait time before I received a phone call for my first "match" after I signed up.

3. The lack of customer service when it comes to returning my calls/emails.

4. I didn't get referrals/calls for long periods of time in between. I had to chase them down. In the end, I wasn't even remotely satisfied with the candidates they "matched" for me.

5. Database of members is not always current.

6. With the outrageous cost of the membership, I'd expected a high level of service. In my opinion, they failed miserably.

Initially I refused the offer to continue my membership if I relocate elsewhere, but I thought if he can change my mind, I may reconsider. So I left a voicemail on November 29/11 stating, "I may reconsider having my membership reactivated when the time comes and to give me a call back ASAP." Well it's been 2 weeks and I haven't heard a peep. After all he and I talked about in regards to customer service, this goes to show the lack of it. If this is how it's going to be, I rather not reactivate my membership at all, now that they have my money and ran.

After reading all the complaints, I think Lifemates should put less emphasis on pressuring people to sign their contracts and put more into improving their matchmaking and business practices and keeping their existing clients happy. The expensive lesson that I learned here is that I should've done my research and not sign anything when I had doubts.

LifeMates respects the privacy of all it's member's personal information, and as such, will not get in to the specific requests/criteria that a member may have on their profile. Human beings can be incredibly complex with respect to what makes them happy. Regardless of this member's criteria, we provided a total of 25 matches, of which both members approved 19. The other 6 matches were either taken apart or declined. The first match was provided 14 days after enrollment.

The primary challenge at this point of her membership, is that she has moved to an area we do not have an office. We do not service rural Newfoundland at this point. At any point in time, that this member returns to any area that we have a membership, we will be happy to resume her search.

Lifemates on Dec. 15, 2011

I went into Lifemates dating agency to do some research. I was completely taken advantage of for 4 hours. I was in the office with a consultant, who started bullying me into signing a contract. I advised this sales consultant that I did not have the money to sign up for this service, and was only there to do research for the future, when I would be ready to sign up. She continued to pressure me into signing this contract, and I felt pressured. She said "we'll do the paper work, get it prepared, and just put a deposit for now. If things don't work out with your approval for the line of credit, not to worry, Greg the general manager will understand, and we will help you". From this statement, I took it to mean that they will try to set up some sort of their own financial backing, to approve this chunk of money, with high interest.

I proceeded to head out the door, as I didn't want anything to do with it, and she convinces me not to worry, just sign the contract. It would only be for a deposit, and the remaining amount, I was to pay only if I was approved for the line of credit I applied for, and if it declined, then apparently the head of their business would understand. She would be talking to him. It was made to seem that this was not a binding contract, even though I would be putting a deposit. I was completely taken advantage of, because i trusted this woman. I was pressured to apply for a line of credit, while sitting in their office, where she witnessed the fact, that i was declined.

I got up for the 3rd time to walk out the door, being very firm with my voice, advising her that I am not interested. I don't have the money, and I could barely handle the debts I have. I don't want to get into any other debts. Without a conscience, this woman continued to push me in a caring way, that she is there to help me, and not to worry, just put a deposit, and if it doesn't work out, Greg the manager will understand and tear the contract, she promised me. She kept pushing and coercing me to sign the contract under duress.

I ended up signing. She also said, "don't worry, even if your line of credit doesn't come through, we can always find another way". I told her I did not want get into more debts. She assured me that Greg, who is the general manager of the company, will understand. From this perspective, I was led to believe that the contract was not binding. I called them weeks later, no service was even rendered, no matches were given within the month that went by. Now, I come to find out that this company is a big scam, and there are a lot of consumer complaints about this company for not providing the services they promised to provide. I contacted them to let them know I don't have the money, and the manager tells me he will take it to collections. I need your help. I feel bullied into this contract. What are my rights? Please help me. As a consequence, they are now threatening to send me to collections. I have not received any services, and I need some advice.

LifeMates could not disagree with this portrayal more. In actuality, Yasmin contacted LifeMates on March 7th, 2010. After a lengthy conversation on the phone, Yasmin booked an appointment to come in and inquire about our memberships. On March 13th, 2010, Yasmin and a relative attended our office for the interview. At this time, we shared everything about how we match our members and how our members have the opportunity to be involved in the matching process by approving potential matches, etc.. This interview also explained how LifeMates screens and qualifies it's members on a number of factors that includes, financial stability, criminal background and of course, emotional availability. It was determined at that point, that LifeMates could approve Yasmin for the membership, but it was also decided that she would be a great member at some point in the future. Yasmin kept in touch with LifeMates over the months.On October 7th, 2010, Yasmin emailed us, asking if we had any upcoming promotions. The same email was sent to us on May 20th, 2011. On October 27th, 2011, Yasmin contacted LifeMates to take advantage of a promotion that we had sent her. Payment arrangements were offered to accommodate her situation. Yasmin joined the membership and agreed to pay for the fees in two payments. When the second payment failed to clear, the financial department at LifeMates offered payment flexibility that extended from the one payment all the way to 24 monthly payments. Her membership is currently delinquent despite several attempts to accommodate her needs.

Lifemates on Dec. 15, 2011

I signed up with Lifemates at the Calgary, AB location back in early 2007. Since then I regretted signing a contract and lost close to $1600 because the service they provided was substandard. I specifically told them what I was looking for and they matched me with individuals who were completely the opposite. I've brought this issue up many times since then, but nothing was resolved.

I believe they are making false promises just so they can persuade people out of their hard-earned money. They basically ignored the questionnaire that I filled out that lists the criteria required. They matched me with people that were not even close to that criteria. I've asked if I could get half my money back and they refused. Then I moved to Edmonton in December 2008, hoping they can match me with the proper candidate.

I gave them many opportunities to prove me wrong. No such luck, it was the same issue over and over again. Then I moved away in October 2010, but they don't have offices where I currently reside. Please do your research, understand the fine print and give yourself time to think BEFORE signing a contract and paying all that money. They must also improve their customer service and stop giving their clients the runaround when they have legitimate concerns regarding their service and business practices, and then try to work together to resolve these issues in a timely, respectful manner.

One of the most significant challenges any relationship company faces, is the fact that we are dealing with complex human beings. Human beings that have a list of criteria, desires, hopes and of course, the non-negotiables. We had an opportunity to speak with Victoria this morning. As it turns out, LifeMates had matched Victoria a total of 26 times prior to her relocating to Newfoundland. Of the twenty-six matches, Victoria had approved 19, (as did the men she was matched with). She had declined one of the other matches and the other six matches declined her profile for a number of different reasons. This approval conversation is very important to the LifeMates referral process. It affords each member the opportunity to hear about the prospective match, ask questions and then based on that conversation, they can approve or deny the potential match. Our members are the last line of quality control when it comes to matching. Only when both members approve the match, does it count as one of their referrals.

On January 26, 2007, Victoria enrolled with LifeMates on a two-year, unlimited referral membership. During the two-year membership, Victoria put her membership on hold so that she could pursue a relationship. She also moved from Calgary to Edmonton and transferred her membership to the new market. What was also noted on her file, was that after her membership expired on January 26, 2009, LifeMates continued to provide service in honour of our Relationship Goal Guarantee. We will never give up on a member that has not found their ideal partner by the end of their membership.

What is prevalent throughout this membership experience is the noted difference between 'chemistry' and compatibility. Having reviewed all of the matches that were provided, it became overwhelmingly clear that the referrals were in fact, compatible. The challenges arose with the lack of chemistry that was apparent when the two members actually met. She didn't find them attractive, or they didn't 'click' on the phone, or they didn't share hobbies etc..

LifeMates creates the opportunities for it's members to meet. Unfortunately, we don't do the dating. There are many challenges in finding a partner to build a relationship with and sometimes it can take a longer and more involved search. At no time did LifeMates give up trying to find the right person for Victoria. The search only concluded when she relocated to Newfoundland and we were unable to provide service. Should Victoria return to any market we currently service, we would be happy to resume the search and help her accomplish her original goal.

Lifemates on Nov. 28, 2011

I joined Lifemates in April 2008 when I moved to a new community. I was introduced to the company at a trade show. Our businesses were located across from each other. Over the course of the show, I met some of Lifemate's staff and was impressed with their professional, positive style. I made an appointment for a consultation. Although the cost for the membership was quite expensive in comparison to online dating, I was confident with the screening processes and felt more secure as a single woman using this form of dating, especially in a new city. I have met some good people through Lifemates and some not so suitable people who didn't quite share my interests.

And the representatives have handled themselves with respect, professionalism and are open to communication and discussion.

Let's face it - there are no guaranties in life, but if we put our wish list together for that perfect someone, we must present ourselves in the same form. And nobody is perfect. Lifemates has provided me with support and confidence to grow and learn more about myself. And, in time, I know the proper person will present himself to me. I appreciate what the business has done for me and look forward to more good communication with Lifemate members and associates.

Great attitude CJD! Obviously it is just a matter of time until you find your LifeMate. Keep us posted and we'll wish the best for you going forward.

Lifemates on Nov. 21, 2011

I would recommend Lifemates to anyone looking for a strong long lasting relationship. I joined Lifemates April 2009. I thought it cost a lot at the time. Now looking back, it was the best money I've ever spent. I had tried online dating and had met a few toads, or guys just wanting to hook up. When you join Lifemates you are going to be matched with a person who is serious about finding a solid relationship. Your match has had to put down a lot of money too, because they are tired of looking in the wrong places.

When you go in to Lifemates for the first time, you will meet someone who is friendly and personable. They will have a detailed interview with you, to find out all about you and what you're looking for. There was a photo shoot the following week which was so much fun and I got a lot of great photos. You get to pick your favorite photo and they attach it to your file. No one sees the photo except for the people at Lifemates who are working to find your match. The people at Lifemates have a great job; they get to be match maker. They work hard to find each person their perfect match. Your success at finding love is their company's success.

Lifemates is very discreet. They will call you with a description of your match and ask you if they can give your match your phone number. And then the man will take it from there, and will call you for your first meeting. Every once in a while your first contact at Lifemates will call you to see how everything is going. They want to make sure things are going well. They don't let you fall through the cracks. They persevere until they find you the right one. And they want to get your feedback and they also will give you some great advice if you need it.

Thank you for taking the time to share your experiences with everyone. Congratulations and continued happiness!

Lifemates on Nov. 9, 2011

I was skeptical at first when I signed up with Lifemates. However, they made me feel very comfortable and explained there processes in detail. It was very exciting to get set up with individuals that had the same thing that I was looking for in a relationship.

My second date came along and there was instant attraction. We had tons in common and most importantly, we wanted the same things out of life. 3 years later, we are now married and my happiness is all because of Lifemates!

If you are not a bar person and would like to meet someone who you know is being set up with you based on what you want and is on the same page as you about having a serious relationship, then I recommend contacting Lifemates. You will not be disappointed. I am so happy that I made the choice because I would never have met the greatest guy! Thanks Lifemates!

Thanks for taking the time to share your experiences with everyone Jennifer. Congratulations on your marriage and we wish you continued happiness going forward!

Lifemates on Nov. 9, 2011

We are writing this review after reading very negative reviews about Lifemates, the agency through which my partner and I met over one year ago. Since then, we've been sharing the happiest life together. Thanks to Lifemates!

Some of those reviews are very unfair, and seem to attribute lack of success on Lifemates's part. The members should realize that the members themselves play the essential part! Lifemates is working with its members, but the members have to show positive and quality attitude. Lifemates is not a miracle agency. Lifemates is a catalyst to what members can bring. They need open-mindedness about the other and optimism about the potential success with the other. And yes, it may take more than one referral to meet Mr. Right or Ms. Right. And yes, there is a cost to Lifemates. But realistically, it accounts for the huge amount of time and efforts spent on and for each person. And in itself this cost an interesting and necessary "barrier to entry" against the "cheap" road to dating or speed dating on internet or in bars. The cost is in fact an investment on our personal life and happiness.

For us, Lifemates has gone out of their way to find a good match. And their advice, both at the initial interview and then over the phone, has been very adequate and guiding. Seeking for an ideal partner is not easy, and finding one is even more difficult. My partner had been a member for some time, where I had the great "luck" to meet him at my 2nd referral. And believe me, I am a very demanding (picky) person when it comes to quality. Everything and everyone in my life is of great quality. But this 2nd referral was very special and caught all my attention and my thoughts. So, R & I met a few times and took the time to know each other. And all the affinities and the sentiments just kicked in and we just became inseparable.

Without Lifemates, R & I probably would have never met, although we were both looking for the same type of relationship, at about the same age. We were working only 2 blocks from each other. R & I are both very independent, busy professionals. We are expecting quality in our lives and with the people sharing our lives. And both of us are very private about our personal lives. Neither of us is on a social networking site. Neither of us would look for someone on internet or in a bar. But fortunately, each of us had chosen to go to a private relationship agency. This is how Lifemates made everything possible for us. And it was worth every penny!

What is so precious about Lifemates is that its approach to matchmaking resides in assessing and matching fundamental attributes, desires, and expectations. So, this provides greater assurance that each partner will have a good fit in the long run. Lifemates is very confidential and professional, and is doing all the background work for you. Lifemates is also a safe way to meet someone, as background checks are done on each individual. And not everyone is accepted as a member. Individuals will be accepted as members based on their quality and their seriousness for a quality relationship.

Both R & I were seeking to find a partner to share our life with, and it's exactly what we found together. Lifemates has been the most wonderful experience to us. And their experienced personnel have been the most professional, confidential, and encouraging of all. Meeting the loved one is not easy. And sometimes, it might feel like mission impossible. Lifemates is bringing a world of opportunities to meet someone of quality, when otherwise it might be impossible. Thanks to Lifemates. We truly and fully live and love life together. Love, happiness, and harmony are with us and we cherish every second of our life together with the most wonderful plans ahead.

Thanks for taking the time to share your experiences with everyone Marie. LifeMates wishes you all the best going forward and continued happiness!

Lifemates on Nov. 9, 2011

I have to admit that I'm a little surprised to be writing this testimony. I was a little skeptic about the process when I started with them because I was an online user prior to joining. My problem with online wasn't with meeting ladies, it was the frustration of not meeting anyone I really clicked with. I decided that I needed to try something different and looked into Lifemates.

The first thing that surprised me was how quickly they contacted me after I went to their site. I booked an appointment to meet them at their downtown office and I immediately hit it off with Dan. I still keep in touch with him and he was very patient and realistic.

After joining, I believe it was rather quick that I received my first date. It was a failure. I wasn't attracted to her at all and we had a tough time getting any real conversation going. So I shared that with Dan and he made sure that the matchmakers would address some of my concerns. I must have gone through another 4 or 5 referrals after that and there were ups and downs. Some were gorgeous to me, but not what I wanted in other areas, some were fun and down to earth, but I just couldn't see any physical spark.

I must say that I was a little frustrated and I may have been a little rude with the matchmakers. That's when I had a candid chat with Natasha (a matchmaker manager). She took the time to show how the progressions of matches were made. She pointed out how they changed my criteria and that there was feedback about me that may have helped the changes that were made to my list of qualities. She also suggested that I may want to take a different look at my criteria and step out of my comfort zones and patterns.

It was probably 2 or 3 matches later that they introduced me to Veronique. The chemistry was instant. It was so natural to talk to her and we laughed all the time. Then we found out that we had both attended the same university and lived in the same dorm! Although, not in the same years. I was a little nervous about the match initially because she had a young child and I didnt have any kids. We had been dating for quite a while when we felt that it was time that I met her daughter. I was smitten. She is so well-behaved and like her mother, she is rarely in a foul mood. I look forward to our future together and I can honestly say that I have never been happier in a relationship.

That's fantastic to hear Alexander. Needless to say, you aren't the only person that took some time to help, but you hung in there and didn't settle! Continued luck in the future and keep us posted on how things progress.

Lifemates on Nov. 4, 2011

LifeMates works! I was apprehensive when I first heard about LifeMates. It took me a few months of seeing them on TV for me to finally give them a call. I wanted to find out how LifeMates worked and the girl on the phone was very helpful. I went through the interview and felt comfortable with the consultant. She really helped me feel hopeful about dating again after a crappy break-up and divorce. I decided to join, and I am really happy I did that. I had already met three gentlemen when my matchmaker gave me another call with a match. I can remember the conversation like it was yesterday. I did not think, after hearing about my new match, that he was going to be the one. I was concerned that he had a daughter. And even though I am only in my 40s, I did not think that I wanted to possibly compete for his attention. You hear all sorts of horrible stories about fathers and daughters and the new woman. All the other qualities seemed to be great, but I was still hesitating for some reason. I ended up declining the match. I was thinking and thinking about it for the next 30 minutes. I called back the membership team and decided that I didn't really have anything to lose by meeting Peter.

Needless to say, I am thankful for meeting. We started dating and things just kept falling into place. We connected on so many levels, especially the chemistry level. We just couldn't wait to see each other. And when we did, we had lots of laughs. But most of all, we had this thing for each other. It is really hard to describe, but we both knew it early on that we were good for each other. I met Peter's daughter and we are very close now. Peter proposed in a very romantic way. He rounded up a few of his staff. He had them meet me at different destinations with a rose and a note until the wild goose chase led me to him with the last rose. He asked me to marry him at our favorite restaurant. Peter is the most caring, loving, and interesting man (and sexy too!) He has changed my life. We have a wonderful relationship, and I am overjoyed about our life together. We got married in June and we are having a lot of fun being a couple. We often laugh at how fate brought us together through LifeMates. Peter kids me about rejecting his profile, and how he was just too irresistible to pass up. In the end, he is mine now, and I am his. Thank you LifeMates! Sheryl

Hi Sheryl,

You're welcome!

Thanks so much for taking the time to share your story with us. We are happy to hear things have gone so well for you. You'd be surprised how many matches are declined as a spur-of-the-moment choice and then, upon reflection, the member will reconsider. I'm not sure I would say they all get married, but it's great to hear when it does!

All the best from the LifeMates Team

Lifemates on Oct. 3, 2011

My name is Tracy and I became a member after I clicked on an ad that popped up while I was online. I had been doing online dating for quite a while and was looking for something that wasn't such a waste of time. In fact, I thought it was another online site when I clicked the information button, but it was really different. The first big difference was that someone called to speak to me. I think her name was Karen, but she was very nice and took the time to ask me what I was looking for and to book an appointment. I work different shifts as a nurse, so this was not easy. I was a little nervous about having to go for an appointment, but I was curious about what they would do.

When I arrived for the appointment I had to wait for the representatives to finish with other clients so they gave me some forms to fill out and some personality test to do while I was waiting. After about 20 minutes, my interviewer started our meeting and was asking me all kinds of questions about my marriage and dating. This was a little nerve-racking, but she told me that the main reason for the interview was to screen and qualify people for membership and that one of the things they screened was emotional availability! I thought this was great because so many times I had met guys that just wanted casual dating or they were not done with their ex's. This interviewing went on for over an hour, but it was helpful. I didn't realize how easy it was to date the wrong kind of guy. I learned a lot and in the end decided I'd give it a try even though it was more money than I thought.

Right away I got a call from a matchmaker that wanted to review my file. I received my first match about 3 weeks after that and it was horrible! We didn't connect at all! I have 2 kids in their early teens and this man didn't have kids and couldn't understand the life. I also was not attracted. The next match was attractive, but no spark. I also think he wasn't in to me as well. Then I waited almost 6 weeks for a match and called Natasha to find out what was going on. We also adjusted my wish-list a little and Natasha gave me some feedback on the matching process.

As it turns out, one of my matches wasn't available, so they were working on another. Long story short, this went on for almost 5 months until I was matched with Steven. Steven and I had a great first date and similar dating experiences. We didn't have a ton of hobbies in common, but we both were open to trying new things and letting some things be our own. Steven will never enjoy scrap-booking! We have been dating seriously for almost 8 months now and I am very happy. I guess if I were to sum up my experiences, I would say that using a matchmaker requires some patience but when they get it right, they hit home-runs.

Congratulations guys! It was a pleasure working with you and we wish you all the best as you move forward. We appreciate your comments.

LifeMates On-Going Support Team

Lifemates on May 24, 2011

I found the Lifemates kiosk at a women's convention where they sign you up for a free consultation. Curious to learn their scheme, I signed up. They called me once, but I was at work so I asked a callback. They never called back, so I filled out their online form to get contacted. Sure enough, a cheery sounding girl called me up and scheduled a 2-hour appointment for a consultation. When I got there, a friendly woman greeted me. She said that she screens the clients. She had me fill out a questionnaire about my preferences, which I thought had good points, and other personal information. And I had a long chat with her. She did use some key qualifying points that serve to lock you into a buying position such as, "Would you say that building a long-term relationship is your main priority?" Well obviously, I said "yes" in order to continue with the process.

I've seen similar sales techniques before and here they were quite evident. She highlights the failure to finding someone using your current methods. She scratches out diagrams on paper on how Lifemates does it by matching on compatibility. And then, she goes for a quick phone call to "qualify" you with their manager. After filling out the questionnaire, they know how much you make and your bank card. They ask to see your credit card "to be sure you're with a financial institution that does background checks". There's no excuse not to buy! She brings out the packages. These all include a mandatory professional photography session. There are 3 programs: 1 year - they give referrals only, 2 years - they give matches with unlimited pause time, and 2-year VIP - they have a relationship guarantee. The costs are as follows: $299 for photos, $1500 for 1 year, $2000 for 2 years, and $2500 for 2 years plus guarantee.

I got out of it because I said I needed to do research first and I'm glad I did! This sale is based on spur-of-the-moment-emotional buys, fear of loss. Think about it. There's no guarantee that they'll keep their word. And they don't specify anything in writing of how many matches you can expect.

LifeMates has taken the time to thoroughly investigate these comments and can find absolutely no record of this person's contact information in our database. Furthermore, we do not and have never had an office in New York State.

That being said, there is some truth to what is said about the interview process. LifeMates is a relationship company- not a dating service. We go through a screening and qualifying process in order to insure that our members are meeting a certain type of individual. These criteria for qualifying include, but are not limited to, criminal background, financial stability and most importantly, emotional availability. Our members are interested in pursuing a long-term, committed relationship, not casual encounters. When discussing dating matters and the prospect of falling in love, we will naturally be discussing emotional issues.

Where these comments differ from the truth is with respect to "locking you into a buying position", and "spur-of-the-moment-emotional buys". There is nothing spontaneous about our process. Prior to attending our office for an in-person interview, there is an initial screening conversation on the phone with an information specialist. There is no incentive to attend the interview and the interviews are generally booked well in advance giving a client ample opportunity to decide if using a service makes sense to them. Furthermore, the commenter obviously wasn't locked into a buying position because they decided to think about it.

Lastly, LifeMates does offer the Relationship Goal Guarantee.

Lifemates on June 13, 2011

I am so glad that I found this site and I have read all of the comments regarding this service. I have recently been working on putting something together like this myself and after much research, I am astonished by the prices for these services as well as the lack of going forward for their customers. This has opened my eyes as to what to do and what not to do. I appreciate all of the valuable information and input as well as the blunt honesty!

LifeMates has taken the time to thoroughly investigate these comments and can find absolutely no record of this person's contact information in our database. We have attempted to contact the poster by email to no avail. The address given for the poster is also invalid. LifeMates responds to all complaints when posted.

Lifemates on Nov. 9, 2011

You are absolutely right, everyone. Stay away from this company and tell all your friends and family to stay away. A total scam; I feel bad for my kids who paid my membership in the hopes I would meet someone. The matches they have sent have been totally incompatible; they don't care who they match you with, they just want to fulfill their contract. I have tried to put my membership on hold as I am no longer interested but they just ignore my request.

Albeit we understand that there will be varying opinions regarding the process, the 62,000 members that were in approved matches last year may disagree. we have a very effective process that involves our members in the quality control of any match we provide. We call this process 'Member Approval'. In this process, we contact both of the members involved in the referral and share as much information as we have with both members. The members ask questions and when comfortable that it appears to be a good match, they have the right to approve or decline the match. After meeting and getting to know each referral, our matchmakers require feedback on what a member liked and what a member would like changed about their referral going forward.

On numerous occasions, This member did not respond to our requests to match her, nor did she provide written feedback on a number of the referrals she received. This lack of availability resulted in 4 potential matches being taken apart. This was in addition to the 10 matches that were approved and provided by LifeMates.

This member's file was placed on hold in April, 2011, because of health concerns in the family. No indication was given to the On-Going Support Team that it was because of any dissatisfaction with the service.

Lifemates on June 30, 2011

I became a member of the biggest scam ever on 10/28/2010 when I joined Lifemates. My interview time was set for 5:00 p.m. At no time did they tell me how long the interview process would take nor did I know what would be involved. After a grueling 3 1/2 hours, and after Elle left the room to make a call to see if I was an approved candidate (as if they were going to turn me down), she returned with the contract and the fees.

First, she explained the three different packages keeping the prices concealed. After I agreed to the second option, she grabbed the contract and asked me to sign. I asked how much and she said $2,100.00. I gasped at the price as I thought it was obscene. I mentioned that I wanted time to think about it. The pressure grew harder and stronger as Elle mentioned that I did not want to waste this opportunity, that there are more men than women on the site, and that my age category was in the highest demand. She said that I would be a fool not to sign up today.

So, after a ** 3 1/2 hours I wanted to get the ** out of there. I signed the contract and was told that I did not need to read the contract as it just explained what they were willing to do for me. Feeling completely deflated and exhausted from the experience, I signed the contract and gave her my credit card, which she processed immediately. The moment the payment transaction was complete, she couldn't get me out the door fast enough. I waited several weeks for them to contact me and finally they did. They had a referral for me. His name was Mark. They told me he was 6'5", two kids that do not live with him, divorced, and went on to mention some of his other qualities, but very briefly.

Mark called me the next evening and we spoke about what Lifemates had told us about the other. I said, "they told me you are 6'5." He said, "No, I'm 6'10." I said, "they told me you have two kids." He said, "No, I have three." I said, "They told me you are divorced." He said, "No, separated." I said, "They told me the kids aren't home with you." He said, "No, my kids live with me full time." I was quite floored by the number of discrepancies I was given by Lifemates.

Mark and I met a week after for lunch, and although it wasn't awful, we had nothing in common and ended things at lunch. I called Lifemates to inform them of all the wrong details they provided me and they said, "Oh, well, that's too bad" and said that they would be contacting me again soon. Nearly a month later, they call me with a second match. Once again, the details were incorrect. Once I met my second match, it became very clear that we were not a compatible match either.

This last match they contacted me on the week of January 24th, 2011 sounded good. They said that he was 45, with brown hair, brown eyes, what he did for a living, and so on and so forth. The gentleman called me that evening. I said, "You are 45?" He said, "No, I'm 47." I was thinking, oh, here we go again. I said, "They told me you are 45 and that you have brown hair and brown eyes." He said, "I have hazel eyes."

Anyway, after a 45-minute conversation, it was clear that we were not a compatible match. We had not one thing in common, in fact, we were complete opposites on most things. It was mind boggling that Lifemates were setting me up with someone I was not compatible with, especially since that was the whole selling feature. We pay them to do the leg work and find us matches based on our compatibility. This clearly was not happening.

On Wednesday, January 26, 2011, I contacted the Lifemates office and left a voice mail message. No call back. I called again later that day. I spoke to Elle. I told her that I would like to speak with her about my membership. She said, "Oh, I will have to call you back." On Thursday, January 27, 2011, I called and had to leave yet another message.

On January 28, 2011, at around 8:00 p.m., Elle called my home number and left a message saying that she could not help me and to call the service line. However, I did call the service line on January 27th and I spoke with Natasha (apparently, the woman in charge). I told her that I would like to discuss my dissatisfaction with my membership. I explained to her what had been happening and she explained that it was to soon to expect more then what I was getting. I said that I joined based on the promises they made on matching me with compatible males. I explained that, so far, I was misled. I was told that extensive measures are being taken to guarantee that I would be matched with those I am compatible with. I told her that I was very unhappy and that I felt I was misled.

She disagreed and said that there was no way I was getting a refund. "We never give refunds" was her exact words. I said that I have read countless complaints online about them at that they have, in fact, given refunds in the past. She said that only under extenuating circumstances. I said, "You breaching our contract and not matching me appropriately is extenuating circumstances" and she disagreed. She reiterated that I would not be getting a refund and that I can feel free to take whatever step I need to to try and get it but that it would be a long, dragged out process and would never end. She then hung on me and that was that.

Shortly after that, I called the customer service line to advise them that Fergus, the very last match they sent me, was not a suitable match. She said, "Okay, did you meet?" I said, "No, we talked on the phone and based on our conversation, was definitely not a match." I said, "He likes skydiving, scuba diving, bungee jumping and I do not." She said, "You are not adventurous?" I said, "Does it say that I am on my profile?" She said no. Then, she said that she may have another match for me. "Oh, wait," she said. "Are you in a dispute right now with us?"

I said, "Well, I called Natasha to discuss my dissatisfaction with my membership and she hung up on me." The service rep says, "Oh, it says that you hung up on her." I said, "That is wrong." I am now left to believe that not only will they not refund my money, but I will no longer receive matches from them as this is clearly written on my file that I called with a complaint.

I have no idea where to turn. Based on the countless stories I have read and the undercover report CBC did on Lifemates back in January 2002, I feel nothing short of being completely scammed and taken advantage of. I have also just recently noticed that I signed their contract and paid for it on October 28, 2010. What does not make sense to me is she put October 5, 2010 on the contract, not October 28th, yet she put October 28th on my visa receipt. Strange.

To start, LifeMates does conduct extensive screening and qualifying for membership. That is why we set aside a minimum of 2 hours to interview each potential client. Every representative of LifeMates undergoes extensive training with respect to the Human Rights Code of Canada and as such, gives everyone a fair and equal opportunity to become a member based on those rights. As a private membership, we do have the ability to screen based on a number of other criteria that include, but are not limited to, such topics regarding someones ability to be bonded, financial stability and of course, emotional availability. LifeMates regularly declines petitioners based on these criteria.

In this case, Angela was enrolled on October 28th. On November 4th, she was welcomed to the membership by one of her matchmakers. The very next day, (8 days after enrolling) her first match was approved and provided. Angela then had a conversation with her matchmaker Lynn on November 12th in which she indicated that they had met for lunch the previous day. They got along well and that she would like to see him again if he had the time. He seemed rather busy in her opinion. They texted back and forth after that meeting and Angela said she would keep us posted with respect to how it was going. This feedback gave no indication that it was a horrible match.

With the second match provided, the feedback that we received from Angela was that when they met, "they had a great time, lots of laughs" and that at the end of that meeting, he was moving a little too fast for her comfort level. No indication was given that there was any significant incompatibility other than a difference in social decorum.

After receiving a call from Angela on January 27th, she was immediately put through to a Matchmaking Manager named Natasha. There was a 23 minute conversation that ended with Angela being unhappy to learn that once a client has used the service and had been dating members, that they are not entitled to a refund based solely on the fact that there was no chemistry with their matches. Our clients regularly fall in love within the first few matches and LifeMates has no way of auditing people's relationships. LifeMates' members join to find one partner, not 10, not 20. This can happen with any one of the matches we provide.

Four days later, another referral was approved and issued. This was 3 days after this complaint was penned.

Subsequently, LifeMates has continued to provide another 7 exceptional matches that have been met with both positive and constructive feedback. She continues to be an active member that is matched regularly.

Lifemates on Nov. 9, 2011

Lifemates does not live up to its promise. First, you get suckered into joining the program. They use whatever tactic they need to get you to sign up, including making you feel so low about your chances of meeting somebody on your own that you start to believe it. The lady I talked to actually got mad and sarcastic when I asked about the number of men they have in my age group. They get you to fill out many forms and questionnaires and spend about 2 hours before you even find out how much the program costs.

They set you up with a professional photographer (at an extra charge) to have your pictures taken, but don't indicate that these pictures aren't shown to anybody except the people who work at Lifemates. So why spend the money on a professional photographer when you can just use a digital camera from home and email it to them so they have your picture on file? The next thing they do is say you will be contacted about once a month/6 weeks with a match. Well, that certainly is not the case. If you call the toll-free number to try to talk to somebody in person, don't expect to get anything except the answering machine. Also, don't expect to get called back for at least a week.

Take my advice. Don't do it! It's a big waste of money.

LifeMates has lived up to all of its promises made to this member. Laurie had agreed to the two hour interview prior to attending our offices to learn more about how our service works. Included in this information session were the program rates and the differences that were included in each of the memberships. It was also shared with Laurie that we are a people company... Matchmakers do the matching, not computers. The pictures that we have taken are critical for the matching process. When a matchmaker looks at two people, attraction is taken into consideration. Obviously, attraction is ultimately decided between the two members involved, but then they have the luxury of seeing the package as a whole. At no time was it stated or implied that the members would be viewing photos ahead of time. That is more akin to the process of online dating.

Laurie continues to be an active member of LifeMates and has received seven approved matches, with a number of other matches that have been declined or pending.

Lifemates on Nov. 9, 2011

I signed up with Life Mates Canada in July 2010 and paid the amount of $2,100 for two years membership. In the beginning, I have heard big promises that they are the best professionals in terms of finding the best matches for every age. I have spent 2-3 hours in the office in Calgary. During the first appointment, I specified age category I was interested in and professional background, as well some other requirements for the match I was looking. The matches that were provided later to me were not even nearly what I was expecting. The four referrals that were provided to me for six months period of time didn't match any of the specified requirements. I have received even intentionally misleading information about the age of those referrals that were much older than it was mention to me over the phone from the girls from the ongoing support team.

The office of Life Mates keeps on file personal information of everyone's age. Why they are lying to their members? I didn't date any of the referrals and I think that they intentionally mismatching their members and make people live with delusions so everyone extends their memberships.They are not even using common sense how to match people. I felt so frustrated and pretty much fooled around. I have decided to terminate the contract and now have to go to the Court to spent so much money in order to claim my refund. I went through so much frustrations and got emotionally affected. I wouldn't recommend them to anyone. Don't waste your money.

When Vania enrolled with LifeMates, she did indeed, establish parameters for her matching criteria. The challenges arose after the matching process had started when Vania altered her match Criteria. An example: When Vania did the interview she indicated that as a 46-year old woman, she would be open to dating a man up to 54-years old. This is right in line with social averages. On September 9th, 2010, Vania called in and said that she would only date men up to the age of 52. Then a month later, in October 2010, she lowered the age of the men she would be willing to date to 50. The age range we had to work with went from a reasonable 8-year range to a very restrictive 4-year span. She was informed of these restrictions, and LifeMates still provided her with 5 approved matches within the first five months of her membership being active. These type of adjustments continued. On November 15th, 2010, Vania requested not to date men that had kids because her grown children did not live with her, but with their father full-time. Finally, it became clear that Vania could not be satisfied with reasonable matches and we released her of her financial obligations to pay LifeMates and terminated her agreement to mutual satisfaction.

Lifemates on Nov. 9, 2011

I spent over 3 hours in their Toronto office completing all details and I was cajoled into signing up by the lady saying that internet dating is always a bad experience. She told me that they have been in the market for over 30 years and they have a huge client network and since they charge a fair sum of money, you can be rest assured that the matches that are set up are legit and reliable since not many people will be willing to pay this kind of money unless they are serious about a long term relationship and that also guarantees the quality of the people who register with them.

I've been with them for over 7 months and I haven't met one decent referral. It's been 4 months since I've heard from LifeMates. They promised a match a month and a nonstop referral program. Well, they haven't lived up to their commitment and I'm not sure if I can even get out of this contract now. I've read through the documents over and over again and can't seem to find a way out. It's a wasted $2400.00.

It's a scam - this whole episode that they conduct. They seem to run a legit business however once you've signed up you can kiss the money and the matches goodbye for good. You're never going to see either one of them. I would not advise anyone else to ever sign up for this.

I wasted $2400.00. The emotional stress was unbelievable because that's a lot of money to spend on a 2 year membership; it's worth it only if results come through. A good 3-4 hours were wasted in terms of all the forms and portfolio, etc. that they get you to complete and in the end nothing comes of it.

LifeMates conducts extensive interviews on all of our potential clients. After an initial conversation with an information specialist, we put aside a minimum of two hours to conduct this screening interview. Included in this interview is a frank assessment of what kind of search the client is looking for and of course, what challenges might arise in matching the potential member. In this case, 'M' is a 5'4", approximately 175 lbs and of East Indian heritage. It was made clear and documented in writing that her matches would take longer because she was carrying extra weight. Not that she couldn't be matched, but that it would take longer. Furthermore, her East Indian heritage was not an issue - just that she was not willing to date men of the same heritage. She would only accept referrals for men that were Caucasian or Latin in heritage.

That being said, 'M' has been matched 10 times. She approved all of these matches as good matches. There were an additional 3 matches that did not pan out because one of the two members involved declined the match. 'M's" membership expired in August, 2011 and we still continue to match this member. LifeMates will never give up on a member that is participating in the membership with a sincere desire to find their LifeMate.

Lifemates on Nov. 11, 2011

My report on Lifemates: I signed up a year ago for $1890, went through 10 matches since then. Most did not meet my expectations but 3-4 of them were getting close. I am looking at this as more of a long-term investment. I think that I will go on for another year. Nothing is guaranteed but I have no issues justifying the payments after the first year of membership. I also believe that success or failure is semi dependent on the members themselves and each person should assess his personality before joining.

Thanks for the feedback Andy. You have a very realistic approach and we are certain that you will be successful in the near future. Please keep us posted when you do meet the 'right one'.

Lifemates on Nov. 9, 2011

In August of 2007 after thinking long and hard about joining Lifemates, I finally decided to take the plunge. I spent three hours at their office telling them about myself and what I am looking for in a man. After paying a fee of $1589.00 I became a Lifetime Member. Well, three years later and only 12 referrals, I decided to stop my membership. I called Lifemates in June of 2010 to ask them how to go about this. At that time, they practically begged me to give them one more chance. What did I have to lose, maybe they would finally take the time to find me someone who I had a least one thing in common with. Well, it is August 24, 2010 and not a call or email from Lifemates! I am done. When I called to tell them, this time they really could care less that I was leaving. Listen here, people! Save your hard earned money! Take a vacation instead. This is a moneymaking, no result for the client company. I will never recommend this company to anyone.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

Thank you for the advice. I was just about to sign up with these guys. It sounds collectively, that we should form our own dating support group.

Nothing ventured, nothing gained...

Lifemates on Nov. 4, 2011

I subscribed for a $2900.00 membership (payable in installments over 2 years) with the dating agency LifeMates and got 2 out of 5 promised referrals. I met with the first one for a brief coffee date as he was going out of town for 3 weeks, but never heard from him since. I spoke to their second referral, but from the rhetoric and bad swearing language he was using, I figured he would not be suitable for me. He certainly did not suit the good quality candidacy that was promised. Since then, I have decided I want to stop the automatic debit installments that they are taking from my account which has been for 3 months. I am losing $137 a month and would like to stop the monthly installments. I paid $164.00 deposit plus 3 installments of $137.00 for service I have not received. In short, I would like to get out of this contract as I do not see what I am paying for. I need help with this. Thanks.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

Well, I am feeling sick after reading similar complaints about this company! I signed up almost 4 months ago with verbal promises from them that there were many excellent men in my area to meet. I was told that I would be in high demand because of my age and gender and that I could expect to be meeting one man a month. I agreed to pay them $2100 for a three year membership, which I'm currently paying with monthly installments (is there any way I can just stop paying them?). Within a couple of weeks, I did meet one referral, which didn't work out. Since then, their promise of referring one date a month to me has fallen flat.

I called a few weeks ago to voice my concerns. They treated my like I was a nuisance and assured me that they were working on matches for me very diligently. I have had no contact from other matches since then. I can totally relate to what others are saying here about feeling foolish and feeling like there's something wrong with "me" that I'm not having success with this company. But this is not the truth for me or anyone else here! They misled me with smooth, verbal promises and even though I signed a contract with them (which was my own mistake), their way of doing business is unethical and hugely disappointing. I will be telling everyone I know about my poor experience with this company.

LifeMates has tried to reach this member on several occasions in order to discuss the comments above. There has been no response to date.

This member enrolled with LifeMates on February 26th, 2010. After an initial processing period, she received her first referral on March 25th, 2010. There have been another eight (8) referrals approved and provided between May 24th, 2010 and February 2nd, 2011. There were another 4 referrals that did not make it through the approval process with both members. In December 2010, Carla put her membership on hold for over a month with one of the referrals that she met through LifeMates. In November, 2010, this member voluntarily paid off her monthly payments in advance. She is currently on hold and in a relationship.

Lifemates on Sept. 19, 2011

On Dec. 2/06, I signed up with Lifemates at their office in London, Ont. I was offered a lifetime membership at a really good deal of half price, as it was a special on then. I spent about three hours going over everything with them including preferences, likes, dislikes, etc., as well as a couple of photos of myself. I was told that a match could take a wee bit longer because of my height - 5' 5", but I should expect something within 6 weeks. I did receive a potential match - a lady from St. Catherines, who is on a 6-month work stretch and then off for a couple months. She is a marine cook for the navy. We did chat but decided we were not compatible. I let the girls at Lifemates know this.

In over 3 years, since then I have not had one phone call from Lifemates. And every time I phone them, I am told the same old story: "We are actively searching for a match for you and should have something very soon." If you mention getting a refund of the payment, you get the "But we will find you a great match. It may just take a bit more time." I'm kind of getting sick of their lies now. I feel something should be done to these people before more people are ripped off. I want my money back from these scammers. I have become very leery on any dating sites or programs. It seems you cannot trust anyone anymore. I hate living alone. The bar scene is out for me and it is hard to meet new people. I have lost a lot of confidence in myself and others as well over this. Perhaps someone should start a class action lawsuit on them. Or, if one has already started, where do I sign up? I hope to hear from you.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

I signed up with Lifemates back in 2005 and called to cancel in less than two hours later. They then told me that I have to sign some form and I will only be able to get half of the monies back. Not agreeing with this, I contacted the BBB who ruled that Lifemates was being fair in agreeing to give me half my money back as per their policy. I signed and submitted the form in October of 2005 and as of yet have not received any monies back.

I've called numerous times and spoke to the one person they have dealing with all the complaints nationwide and she said the refunds come from the USA and I'll have to be patient. I would call every six months and get the same response and she offered to send an email off on my behalf once. That was in 2008. My last three calls have gone to voicemail and of course, their representative is yet to call me back. That's no contact in over one a half years and you've guessed it, no monies either. Too bad they weren't ordered to pay the interest on my credit card as well, maybe that would have sped up the process.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

My experience with these people is very bad and unpleasant. Enlisted the service of Lifemates for match dating services and personal coaching. A persalal contract for services. Lifemates never performed these services. When I called, they gave me another to call, the person handling my profile. When this number is called, the only response received is, "The mailbox is full, please call back later."

I complain and again with new numbers and contacts go though the same routine. I complain again and yet no one returns any calls. I go to the office to complain, I met with Natasha. She promised to look into it, yet she never returned my call. Returned to the life's office days later and when I introduced myself I was quickly met by a large intimidating man in a gruff and threatening manner demanding that I leave. I refused to leave, fully fearing physical harm to myself, demanding receive my monies back. I stood my ground until another larger man came and have a conversation with him. We agreed to a settlement with 20 days.

Out 3000 dallars.

It had added stress due to the violent confrontations. Added fears and stress because these people have demonstated the willingness to do me harm and they know my address and personal information.

This client was refunded his fees in complete accordance with his membership agreement. This member on many occasions, exhibited poor to intimidating behavior with many of our female staff members. We had made several attempts to deal with him rationally and rarely could he be found to be agreeable. We were quite happy to relieve him of his membership and furnish him with his refund due.

Lifemates on April 19, 2012

I paid $3000 for a matchmaking service and personal coaching. They failed to provide any of these services although they repeatedly give an abundance of assurances and guarantees for satisfaction. They have not returned any phone calls or emails nor have they provided any contacts for dates. On the occasion when I get through to complain and/or demand satisfaction, I am given another number to call.

When this number is called, we get automated message that the mailbox is full, call back later. These people are masters of putting off complaints and yet failing to provide services. When I demand back monies render, they tell me that I would only be entitled to half, then be wait listed for a decision to see if they're willing to grant that. I have been scammed. They took my $3000 for services they never intended to render (i.e. no phone calls). Emotional damage from being scammed, made fool of. Person's self worth and self confidence trashed. Low self worth.

This client was refunded his fees in complete accordance with his membership agreement. This member on many occasions, exhibited poor to intimidating behavior with many of our female staff members. We had made several attempts to deal with him rationally and rarely could he be found to be agreeable. We were quite happy to relieve him of his membership and furnish him with his refund due.

Lifemates on April 19, 2012

I spent about $2,000 on a lifetime membership. The 5 members, who were referred only 1, were professional, who looked down on me because I am a nursing aide. One had M.S. and could hardly walk (even with the use of a cane). One was still married (my profile stated only single, divorced or widowed) with 4 kids and one showed up to our coffee date, sloppy with his fly undone. After complaining to Lifemates (I have worked with M.S. clients and know the end results, I am not looking for a mate who will be bed ridden in the next couple of years), I have not heard from them in about 1 1/2 years. I think I would have better luck going to bars.

LifeMates conducts in-person interviews with each and every prospective member, prior to their acceptance into the membership. During the course of this interview, it is discussed in detail, what potential challenges a member might face in being matched. As an example, if a client describes a mate as being someone who must earn more than $100,000/yr, it is then made clear that they are statistically looking for the top 8% of the country. It then stands to reason that they would be looking for the top 8% of the membership as well. Therefore, the member's matches would take longer. Matches taking longer was precisely the case with this member.

Without disclosing personal information, this member was informed prior to enrolling with LifeMates that there would be challenges to matching her based on all of her membership criteria. Regardless, LifeMates has provided Tina with 8 approved referrals and another 3 referrals that did not make it through the member approval process. All of the matches provided were discussed with both members prior to the referrals being applied against her membership. Of note, the member that was still married, was legally separated for over 3 years and had no intentions of a reconciliation.

Lifemates on Sept. 19, 2011

This company, Lifemates, is a real smooth organization. They ply you with guarantees of scientifically mated dates that are based on a wide computer generated matching criteria set up from years of successful matches. In truth, what they are are a bunch of scam artists who prey on women and men. I paid $2100 and was assured after paying this sum I would have my first high priority date within 72 hours. As thousands of members would be viewing the site, it would also be great to have a current set of photos on file to send out to your prospective dates.

I was assured that they had a great number of ladies in my area 40 km to be matched with the results being entered in the data base. True to their word, a date was up in 72 hours and a verbal description of her and her likes and goals. After talking for two weeks, we finally met. She informed me all she was looking for was a date to accompany her on social events, that she was frequently out of the country and wintered in Florida with friends and was not available. Date number 2 was over three hours away by car and after setting up a date with this lady, she cancelled saying that the distance was too great.

On follow up, I talked to the agent/councilor and asked her if she knew where Keswick was in regards to Midland. She said only 20 km away not the 190 km it was. She assured me another high priority date would be arranged within 7 to 10 days. It is now over five weeks and not even a peep or call or anything. This company is a scam outfit. Warning, do not deal with them. I know now of over 100 people ripped off by this company. Maybe, its time to start a class action lawsuit against them and shut down this scam.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

Basically, I reached out to Lifemates as I was looking into different matchmaking services. Long story short, I had a meeting with Shannon in which she was absolutely set on selling me her world class best-of-the-best services. I don't like the hard selling. If a service is so valuable, then what's the rush? When I walked into the Mercedes Benz dealership, I didn't get this type of treatment and I still buy. Anyway, I told her upfront that I would not be signing on the bottom line. She kept me there for 3 hours. Yes, 3 full hours. After working the fear tactics ("you're in your 30's, giddy up!"), she shifted to insults calling me "lazy and apathetic about my love life". I found the experience so hilarious that I simply stayed just for the entertainment. Very unprofessional.

This author's name was Christine when she first approached LifeMates for an appointment. Prior to attending the appointment, Christine was told about the process and given a complete range of membership options.

LifeMates conducts thorough in-person interviews with prospective clients prior to enrollment. The purpose of these interviews is to conduct a screening and qualifying process to ensure that our members are meeting qualified individuals. One of the many things we screen for is emotional availability.

Christine was not qualified as a potential client for a number of reasons that will remain confidential at this time. LifeMates maintains a strict policy of privacy and professional conduct with all it's prospective clients.

Lifemates on June 13, 2011

I signed up with Lifemates Canada on August 5, 2008. I am writing to tell you how unhappy I am with their so-called "services." I paid $4,561 and feel like I have been scammed.

At the time I signed up for their services, I made it very clear to the man I was talking to that I am Jewish and that I wished to be matched up with someone who is also Jewish. We talked about the fact that there are very few eligible Jewish bachelors in the London area. He assured me that if no suitable matches could be found in London, that my file would be referred to either Toronto or Hamilton.

I have since received two referrals, neither of which was Jewish. When I called to complain about this a few months ago, I was told by the woman who answered the phone that not many of the Jewish men in Toronto would want to drive to London to have a date. Today, when I called, I was told that the company does not have very many Jewish male clients at all.

I feel that their representative grossly misrepresented what the company could do for me. Had I known either of these two factors which would influence my chances of receiving suitable referrals, I assure you I would not have spent that kind of money. Their representative lied to me, and I would like to have my money refunded.

I had called their office about a month after first signing up, saying that I wanted a refund. I was told that I could only receive half of what I had paid. This was before they provided any service to me. I have had two referrals from them, but the first one had nothing in common with me at all. And the second stood me up at the place where we were supposed to meet. When I called the office to tell them that, the response I received was basically "Oh, that's too bad."

I have since come across numerous websites online with numerous people all feeling scammed by this organization and think that you should investigate them. I would appreciate a response to this letter.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

All my love and respect go out to this company. Every day, I wake up and thank the good Lord for my wife who I met on this service. We've been married for a few months now and it all started with Lifemates. The matchmaker that worked so hard with me was the one person who I can truly say that enjoys her work more than anyone I know. She was very professional at how she matched me up with my wife and was extraordinarily honest and responsible.

From the second I met her, I knew that my becoming a member was a good idea. I felt at home instantly and wasn't at all worried. I also really like it how she always called me right after each date. My first few dates didn't really work out too well, but she was always there to help me through the next date. I like it when people keep their word. I think it's a pretty rare thing to find in a person. I hundred percent recommend this company to anyone and everyone.

Thanks so much for taking the time to share your happiness with everyone Robert. It was even nicer when you referred Henrie to us! I'm sure he'll be just as happy as you in a short time. Continued happiness!

Lifemates on Nov. 9, 2011

This service is one of a kind. I've had amazing dates with the most incredible guys in the past seven months, since I joined. I never once had a bad experience with them. My matchmaker always calls me to discuss the last date. She is always ready to help or give advice. She works fast and somehow manages to find me a guy who fits my standards every time. The dates are fun, and the restaurants we are sent to, are great. Anyone who says otherwise is wrong. The only thing, and I mean the only thing that I wasn't happy about was the price. I paid a lot of money, and at first, wasn't confident. But now I realize that for professional service, you have to pay a professional price. All in all, I'm very satisfied.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

This company is a scam. You look at the website, and they promise a match up every 30-45 days, with personalized service, and team of people working to find your perfect match. They charge exorbitant prices. After being a member with them for 2 years, first in Calgary, and now that I'm living in Ottawa, I have been set up with about 6 people, none of which I would ever consider to be compatible. Over the last 8 months, I've gotten one match here in Ottawa, who never called me back. I've complained to the Better Business Bureau, and Lifemates basically laughed at me. I've spent extensive time on the phone with them, complaining about their service, and they just don't care. They have your money, they listen and express sympathy, then ignore you and forget all the promises they've made. I'm posting this to say do not buy in to what this company is selling. Keep your money, and invest it in something worthwhile. Be smarter than I was.

Lynn enrolled with LifeMates in Calgary in October, 2007, on a membership that was two years in length. The membership included an unlimited number of referrals on an available basis. The availability is based on LifeMates' member approval process.How it works: After a match is created by a matchmaker, it is approved by a second matchmaker that calls both members involved in a match. During this conversation, the member is told all about their potential match and then they have an opportunity to approve or decline the match. Only after both members have approved a match, does it constitute a referral and the contact information is exchanged. The members are responsible for the dating of course.

In this matter, Lynn had in fact been referred to 13 different men that she approved and 9 other matches that were declined/taken apart. There were months where Lynn was also on hold or we were unable to contact her. Although she moved to Ottawa in October, 2008, LifeMates was not informed of this until January, 2009. Since this post was made, Lynn has moved to Colorado, where LifeMates does not currently have an office.

Lifemates on June 13, 2011

I am not the most social person at all. Because of that, I never really thought I would be able to find a suitable person for marriage. I was not getting any younger and realized I have to start trying soon. After hearing about this company from a friend, I checked it out and really wasn't happy with the price. I signed up anyway and took the risk. Since then, I have met really amazing girls and have had really great experiences. My social capabilities strengthened and I now know how to open up much better. On a scale from one to ten, I would give them a nine only because of the high price. Everything else, however, is pretty impressive.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

This is a great service. I got sick of dating different girls without success. This company changed my life from the start. The price was kind of a bummer and I didnt enjoy the 2 hours of sitting in a chair talking about myself but I guess thats how they do things. After that though, it just got better and better. They set me up with great girls and I had great times. W

hat really makes me smile every time I think about this company is my wife and son. I met my wife on one of the dates that Dan from the Vancouver office set me up with and I cant thank him or the company enough.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

After I graduated college I received a job working for a Law firm in Toronto. Within my first year I was bringing in a substantial amount of money that really separated me from my peers. I would date many women and I would find that the majority of them were interested primarily in the securities of my large salary and not so much interested in me. Wanting to find love, I decided it would be in my best interest to date in my financial tier, therefore guaranteeing myself that it is not my money that is attracting my mate but really she is interested in me. I signed up six months ago and within two months I met Veronica through the service. Veronica was working as an accountant for a large firm in Toronto and had an income relative to mine. Four months later we are still together and planning a vacation to the Greek Isles at the end of Summer.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

I signed up for Lifemates to meet high profile individuals outside of my usual network in September 2008.

I am a very social individual with a high profile job, good looks and a great personality. I own a beautiful condo in one of the best part of the city, drive a nice car and I must say that I have no problem meeting people. I thought I could use some help because I kept meeting the same men in my social activities, most of them were not really available.

The Lifemates representative I met with twice assured me that the level of single men represented in the agency were matching my profile perfectly. I signed on thinking it could be a regular business deal where I would pay a high price and receive great service in return.

I have never been more wrong!

I had made clear before purchasing the services that I considered I had a lot to offer and that I was hoping to receive the right consideration. Right from the beginning, I told them that if they could not deliver the goods, I would prefer for them to be honest. They told me they would satisfy my needs.

WRONG AGAIN!

In November, I sent a request to cancel my subscription which had covered for more that the services I had received at that time. After 3 matches (one of them I never actually met because he kept postponing the meeting), I contacted Shannon who refused to cancel my subscription telling me that now that she was personally involved in a conversation with me, she would make sure my requirements were met.

WRONG ONCE MORE!

I was set on 3 more dates that were horrible. I will spare the details because the men that were introduced to me were such caricatures and should have never been introduced to me. Even an idiot can take a look at two photos (which they have access to and not us) and see the match will not work.

No response

I am thinking that for all of you out there looking for help in finding love. Lifemates is not the right choice. The services are far from the level one can expect for the price paid.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

1. Became member 13 Aug. 2008. Paid $ 4036.20 for 12 referrals during a 12 month period and photo session. I am a male, 49 years old.

2. Till end Nov. 2008, got 3 referrals, BUT none of them met me or went out with me even once.

3. Complained to company in writing Jan. 18, 2009 and asked for full refund. Received no written reply to- date.

4. First phone call from company after end Nov. 2008 received on April 7th offering a 4th referral but no mention of my complaint. Refused to discuss referral.

5. In the meantime also wrote to Credit card Company to get refund from Merchant. They sent me a letter dated 30 March saying they cannot do anything as merchant is still willing to provide service as per agreement.

6. I dont want service anymore as i have been emotionally very disturbed by being rejected 3 out of 3 times by supposedly pre-screened candidates by Lifemates.

7. Either i am useless (all true info. provided to Lifemates at interview stage), or Lifemates does not pre-screen as stated in agreement or is referring fictitious persons.

1. Membership cost: $4036.20

2. Time and money spent on communicating with comapny and credit card company and searching for solution: over 50 hours at $ 100/hr = $ 5000 (100=my professional charge out rate as an accountant).

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

I was hell bent on this compatibility thing when I joined Lifemates. After going through a distressing divorce, I was very frustrated. I and my ex-husband were not compatible at all. We got married only after knowing each other for a short while and then the monster differences began to show their ugly faces. After the divorce, I had made up my mind that I would never get into a relationship with anyone. I was depressed and angry at the whole concept and wanted to be independent. A friend introduced me to Lifemates, and lo and behold they were to prepare a compatibility report for me! I was impressed. This is what I was looking for all these years. When they sent me on the first date, I was quite apprehensive. But it seemed they had taken care of my wishes. I like him. Thanks Lifemates.

Not married yet but happy enough to write a positive review.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

I was about to enlist and sign up for lifem ates but thought the cost was pretty expensive. Came home to think about spending about 4000.00$ Started reading some of the posted comments and decided I had been wise.

It is true that the tactics and well let,s call it the sales pitch is down right emotionally draining. Play on your feelings, make you talk about your past experiences and they will save us, Yeah right. From what I read all i lost was some pride, you poor folks lost your money

Although we appreciate any constructive feedback offered, LifeMates prides itself on maintaining a screening process. As such, we are well aware that the investment to join LifeMates will act as a natural screening mechanism. LifeMates` members are expecting the members that they are matched with to be serious and financially stable. The investment speaks to both of these concerns. A client that comes in for an interview and does not see where we can help them find someone special is perfectly acceptable. We`re glad you felt you made the right decision and we`re sure that our process played out appropriately.

LifeMates On-Going Support Team

Lifemates on May 24, 2011

I signed up with Life mates Canada in Ottawa, about 11 months ago and they charged my credit card three times for a total of $2700 CDN, but I have received no services from them.

They just once left a message for me about a referral, with no other info to contact him.

After that, I tried to contact Life mates, but they never called me back. I even sent a fax to them but nobody cared to reply.

But, at the same time my credit card was being charged for 3 times until I cancelled my credit card. Then I had a message from them that I can not cancel my membership and surprisingly, they charged my new credit card without no service again!

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

Lifemates Toronto is a ripoff. Lets have a class action suit. They took my hard earned cash and now I cannot get it back. Ladies are being ripped off. Lets go to court. We pay $2,500 while men pay $1,000. We need action now.

LifeMates has taken the time to thoroughly investigate these comments and can find absolutely no record of this person's contact information in our database. Furthermore, we attempted to contact the author using the email address provided and it was returned as invalid. The information provided in this comment is completely inaccurate.

Lifemates on June 17, 2011

Meanwhile, I kept calling the Toronto office to get this form and I was being put off. Eventually, they confirmed that they received my waiver and that they would submit this to their office in LA (Elite Services) who would reimburse me my 50%. I waited until June, when I saw that I wasn't getting my refund, I called Toronto again asking to get the LA number, but no one wanted to give me this iformation. Eventually a Paul C. gave me the LA office number and I was told to speak to Derek who handles the refunds. This Derek, would not return my call, the one time I did speak to him I was told he would look into this, but he never did. >[> I eventually spoke to the manager of Client Services a Shannon C., she seems sympathetic enough, and said she would speak to Derek to make sure that I would get my refund. Two weeks later I called again, and she would not take my call. We are now July 22, 2008 and still I have not received any refund from them at all. I have not been provided with any service, and they actually recognized my membership as sale, when you service was ever delivered to me. This is fraud. I would be interested to be included on any class action suit against this company, as they are the biggest con artist company that I have ever met. I definitely no longer trust any dating services. I am out $3,500.00 plus all long distance calls that I have placed to LA to get my refund.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

Sickening membership fees, terrible afterpayment support and 6 references in over one year. Only one even remotely close to compatible, two were atleast interesting to talk to for a couple hours and two never even returned my messages leading me to believe they were false references just to shut me up and stop me hounding the company. Have not spoken to anyone who had dealt with the company in any capacity who were satified with the experiences either. Wish I had looked harder online and read all the negatives before subscribing. Should've realized when they refused to supply any references. Any advice?

Lost $2500 that would've been better spent on the high price of gas or perhaps throw into the wind and atleast enjoy watching the hundreds twirl in the gusts.

Marco enrolled on a program that entitled him to 18 referrals on an available basis. Availability is determined through an approval process where both members have an opportunity to accept or decline any match that LifeMates suggests. This policy ensures that a member is involved in the matching process from beginning to end.

Marco has approved 13 referrals to date. There were 6 referrals that were taken apart because of availability and another 5 referrals were declined by either one of the members involved for a variety of reasons. In the time following this complaint, Marco has been matched 6 times and has had numerous conversations with matchmakers in the On-Going Support Team. On three separate occasions, Marco put his file on hold to pursue relationships outside the service. We can only assume that the final attempt was successful, because he has yet to return to active status.

Lifemates on June 17, 2011

On September 7, 2007, I met with a LifeMates representative and was subjected to the emotional manipulations and sales tactics, which I succumbed to during a very vulnerable period. I signed on as a member and paid $3,000 on my credit card. Shortly after I left the office, I became very uncomfortable with my decision and felt strongly that I had made a big mistake. I realized that they held all the cards - all my money with very little incentive to now deliver on their promises. With just one bad date, they would no longer have any legal obligation to provide me with dates or refund my money.

So on September 15 (8 days later) I called and cancelled my membership (spoke with Natasha). By September 26 (2+ weeks later) I signed and returned the required Membership Cancellation and Release which states that I would be refunded half my payment plus tax ($1,534.35) and I was promised to receive it within 6 to 8 weeks. I have since called to inquire about my refund on the following dates: - Feb 22, 2007 (spoke with Danielle & Natasha and was told the money was coming from the States and was taking longer than expected) - June 27, 2007 (spoke with Jessica and was told it would arrive within one month) - December 13, 2007 (spoke with Jennifer who said, I am looking into it, I'll put a rush on that. Shannon will give you a follow up a) - January 2008 I received a voice mail message from Shannon reassuring me she was following up and would get back to me. I've never heard anything since. I am quite convinced that LifeMates lacks any integrity, honesty or trustworthiness. It is a business that's in business only for itself. I would tell every girlfriend I know to STAY AWAY.

I have not received the $1,534.35 that is due me, as per the agreement. In total, I have paid a total of $3,068.70 for absolutely nothing in return. Except a bruised ego and feeling like a fool.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

The membership to Lifemates is very expensive. Before becoming a member you have to complete various questionnaires in order to 'qualify'. My main reason for signing up with Lifemates was the Consumer Choice Award and the screening process ie they do a criminal and credit cheque on everyone. Not to mention the person would definitely be single. You sign up with Lifemates thinking it's better then on line dating and you're protecting yourself because of their involvement, the privacy and screening process. Meanwhile the biggest protection comes from the fact they never open your file after your cheque is cashed.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

I purchased the services of LifeMates, The Relationship People, Canadian HQ located in Mississauga, Ontario, Canada on May 15th, 2007. Assigned Member#: 5005032. Paid in full by Mastercard at the cost of $2,220.70 Less than a week later, I was let go from my place of employment. I immediately contacted LifeMates to cancel my membership, fully understanding and agreeing to their first condition on contract that states In the event that Client elects to cancel or terminate this Agreement prior to any use of services offered by Lifemates, Client shall be liable for one half the Member fee as full consideration for interviewing, testing and evaluation of Client. One half is $1,110.35. I was told that refund would be forthcoming within 90days.

I have sent e-mails, faxes and have spoken to Customer Service and Executive VP Canadian Operations with no refund to date. Their excuse is that HQ in California is to process refund. After numerous messages, which remain unanswered, and no refund forthcoming, I contacted the Better Business Bureau of Canada to intervene on my behalf. Following my own search of this organization, I have found a number of complaints in other regions of Canada related to LifeMates, which also operate under Elite Singles.

At the very least, I would like to be reimbursed the refund owing me, that is $1,110.35. However, their deceptive and totally unprofessional conduct warrants I be reimbursed in full, $2,220.70

This member was refunded the total amount owed as per the Membership Agreement. We have also extended to the member, the option of continuing with LifeMates when her employment situation improves, by crediting the difference in what she paid toward the enrollment in any membership that LifeMates offers.

Lifemates on June 16, 2011

Similar to EHarmony, LifeMates uses the same tactics it does on EHarmony judging by the complaints on this website. In fact, I believe they are one and the same, as they have the same profiling system, similar tactics, and lies, and promise matches based on their system. In fact, once I received spam from EHarmony and responded to their free communication trial, I started to receive LifeMates newsletters--and tons of possible matches. Thanks to all your complaints I know to cancel it now. They must be bogus, and from profiling some of them, they don't seem to match my requirements.

Watch out for LifeMates, they will take more money, and they target single professionals who have no time to look for or meet someone. They are not concerned about keeping you as a customer. They make more money by more people trying them out, and just charging their credit cards. I paid over $2000, which apparently was a 40% off deal! They told me they already had a match after I had done a free profile at their Calgary office, so that is why I signed up with them. What a lie; after many months later, I received no response from them. Then when I started to complain they never returned my calls and gave me the run-around. Your best bet is to call the credit card company and ask for a credit charge back (return of your money), as they have not provided you any services. The credit card company will speak to them and ask for proof of services.

I was only able to get back half my money so far. Will still keep trying to get the rest of it back. Other complaints on the internet show they have a track record for not returning people's money. What is so annoying is they advertise and use the Consumers Choice Award logo as the selling feature. I am sure they have made a few matches, but probably have also sent in bogus satisfaction letters to Consumers Choice. Really would like to take this further. Does anybody know a lawyer or journalist who would be interested in looking into this further?

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

I am a single woman who paid the high expense as well. I only got two dates, and that was it! I call them, and they say they are searching for someone for me....I never hear from them. What a waste of money--and heart ache! Dont' waste your time searching for your soul mate with the company Lifemates.

I was out 1000 dollars.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

After a 3 hour interview with a woman named Sharon, on June 16th, 2007 i was persuaded to join LifeMates. After the interview I was given a contact name of Jackie at the phone number 1-877-68MATES (62837). However, I have not received any correspondence with any Representative of the company, nor have i received the service i paid for. I have tried on numerous occasions to contact someone and have not had a single response. I have left messages with day and evening contact information but no one has returned my calls. I am trying to get my money back but cannot get in contact with anyone in the company. I paid the full amount by cheque of $3289.70 (membership fee $3095 + Tax $185.70 = $3280.70) on June 16th, 2007 in Toronto. I want my money back or at least half. It explicitly states in the contract I signed In the even that the Client elects to terminate the Agreement prior to any use of service offered by LifeMates, Client shall be liable for one half of the Membership fee as full consideration for interviewing, testing and evaluation of Client.

This is 2 months of salary for me. I was pressured into the service and I want my money back.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

Loss of $2000, feeling stupid, insulted by their lack of interest in my dissatisfaction.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

Signed up for Lifemates for membership for thousands of dollars. They made it look promising. I thought wrong. They are scammers. They set up me with one referral who was not attractive and wanted kids, which is the completely the opposite of what i expected. I paid a service to have them match me with the right person. I specifically said no kids. Then, they promised they have lots of men in the membership just waiting to meet me, especially in my age bracket (24-34). So they just match me up with any joe-blow just to shut me up. My second referral was a joke. He was nothing like i expected, again. The service is absolutely piss-poor considering how much i paid. I just get a run-around and they refuse to return my money. I've even asked for at least half, they won't even do that. Beware for dating services. They play on your emotions, say they have plenty of members that match your expectations, and match you with duds.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011

I went into the Lifemates office in Vancouver, BC in 2004. I was feeling sad that I didn't have a woman in my life and I wanted to be fixed up with some dates. I was told that they had a big collection of woman and that for just 2000 I could get unlimited dates. Then the management told me that it was not necessary and convinced me to go with a lesser package for less money. It would only give me 12 dates. I went on one date. She was not attractive. Then they told me about another lady and I called her and she did not call back. After that, I never got a call from the LifeMates office (based out of Ontario) about another date.

It has been over 2 years and I have not heard from them. I called them to ask them what was up with my membership and they said that they are looking into some woman and they let me know shortly. They never call. I have since ripped up the membership info I got from them. They are a fraud. I am so glad that you offered this info about the IJL service. I was seriously interested in doing it but I was afraid of the previous experience so I wanted to look at the internet to see if there were any complaints and I am glad that I found info. You saved me over 1500 and I really appreciate it. God bless you for helping save people like me from being duped.

It cost me 1500 to essentially have one date that did not work out good. It was a rip off. It plays on the heart of those who are lonely and what someone in their lives and they do not deliver. The contract does not state that I could get a refund, so I did not even try. I did not think I had any recourse.SO I didn't even bother. It was time to move on. I just want to let others know not to deal with LifeMates because they are scam artists.

LifeMates is investigating the legitimacy of this complaint and will provide its response in the very near future.

Lifemates on July 13, 2011