Complain about a product or service

Executive Dating

This company or its affiliates or franchisees operate under a number of names, including Executive Dating New Jersey, San Antonio, Ontario, etc. Others which may or may not be related use ethnic and religious tags to lure customers. Examples: Executive Jewish Dating and Executive Chinese Dating.

Lynn of Belleville, Ontario, Canada (08/15/08)
In the interview they knew I was a single mom and a shift worker. I told them that I would not sign on with them unless I knew that there were eligible men in my area. They did a search and emailed me that there were hundreds of men in my area. Well....the men they tried to match me with were 2-3 HOURS away from my residence. I complained they told me that that they would not allow me to cancel the contact. Their advertisement and what they informed me of as far as bachelors were misleading. I advised them that the 900 dollars I invested was a rip off and that I would report it to the Chamber of Commerce in their area too.

900 dollars and no dates----- unless I am willing to drive 2-3 hours one way to meet the guy!

Jennifer of San Antonio TX (07/30/08)
These people were all over my phone and e-mail until the check was handed over. First introduction made as promised, but he was dating someone else! Second took two more weeks, third was more than two weeks and was more than 4 hours outside the requested search area. No returned phone calls from my personal counselor ready to work with me at any time, no returned e-mails from various department heads no returned anything from anyone. Total, complete scam.

Loss of nearly $1500.

Lisa of Raleigh NC (07/01/08)
Three months ago, I paid Executive American Dating service $1997 for the following matchmaking services outlined on their website: 1. Our experienced counselors offer old-fashioned matchmaking while maintaining todays high standards of professional care. 2. You will have the same matchmaking counselor that works with you until you find your perfect match. 3. Making a joint effort, you and your matchmaking counselor work with each other towards finding the perfect partner. 4. You will receive between two and seven introductions per month on average. 5. All introductions are individually selected and are qualified individuals. 6. Our membership fees ensure that member are well-established, well-educated and serious professionals.

Outlined below are the facts regarding my experience with Executive American Dating since February 28, 2008: 1. My matchmaking counselor will not return my calls or emails. 2. No introductions in past 12 weeks; since mid-March 3. A total of two introductions received and NEITHER were qualified individuals. First was not available since already involved in a dating relationship Second was not well-established, well-educated or professional

I submitted payment to Executive American Dating in the amount of $1,997.00 to receive the matchmaking services explained to me verbally as well as those clearly described. I have not received these services. Therefore, as a consumer, I am entitled to a refund for services never rendered.

Jade of Fairfax VA (06/26/08)
Same story as the rest: paid $1447 for a year of service. I have been unable to reach anyone at the firm, except for an email telling me a refund was not an option! How about some service then? DO NOT PAY THESE GUYS ANYTHING. I signed up for Executive Washington DC dating.

$1447 electronic check gone.

Kathleen of Nutley NJ (01/19/08)
After reading other postings about Executive Dating (mine was the New Jersey one) I know that I am not alone in what happened to me. We all got scammed. In the beginning when I was getting information from them about their service, they made it sound so nice. Personal attention...constant communication...matches were screened...2-7 matches a month.

My big concern was that since I was a senior (age 57) that there wouldn't be enough available or viable matches for me. They assured me that it wouldn't be a problem. I signed up at the cost of $1447.00 for one year. It took them 3 weeks to send me a match. I find out that the guy had no idea who I was and what I was talking about in my e-mail. He was not a member of executive dating and was pretty upset that some company had sent out his e-mail address to someone without his knowledge. I complained to my counselor and got no response.

About 3 weeks go by (and after me sending my counselor e-mails as to where my 2-7 matches were) I receive another. The same thing happened, the man was not a memeber. he actually was a memeber of Match.com. Which is considerably cheaper (3months for $50.00) I realized that they were data-mining other sites. Thjen to top it off they sent me the same guy that they sent a month ago (the one who was upset his e-mail address was givien out) I e-mailed to the general manager, got no response, e-mailed the business manager, nothing. I e-mailed the general manager again, nothing.

I called and left 3 voice mail messages. You can't talk to anybody but a receptionist who knows nothing. At this point I contacted the Better Business Bureau of Delaware. They looked into my complaint and 6 weeks later all I got was a copy of the Executive Dating's response letter. It stated that there are absolutely no refunds and that they handled this directly with me and that there is an external link in their contract that states that they may utilize various methods and explore various avenues in finding introductions. They did not get in touch with me at all. The company definitly took my money and ran off with it.

Scarlett of New York NY (01/13/08)
I would like to express my satisfaction with Executive Dating. I have been a member of Great Expectations, It's Just Lunch, as well as some local organizations with no success. In most instances, these companies put more effort into their sales pitch then finding matches for their clients. My One Year membership with Executive Dating just expired. Executive Dating has been a very different experience all together. First, the counselors are very courteous and helpful and really care to help you in your search. They are genuine and know what they are talking about and pay close attention to detail. Second, their process makes sense. It is very simple and is based on traditional techniques that existed for hundreds of years. During my membership, they provided me with introductions that meet my specifications. I went on many dates and established many new friendships. I have connected with one individual in particular with whom I have been in regular contact with and it looks like we are a perfect match! It takes time. I would strongly suggest that you place Executive Dating on your shopping list as they are very reasonable in fees and provided what they advertise and more.

Greg of Cleveland OH (12/02/07)
I am a complete dope for signing up for this service! They sell themselves as having a personal, higher priced service, a la Great Expectations or It's Just Lunch. But the only introduction I ever got in 2 months was from a woman who was not even a member of their service. She was on match.com, and the phonies at Executive Dating posed as a match user and contacted her via match and told her about a friend that she might be interested in (me!). What a joke, not to mention completely unethical and fraudulent.

Avoid all of their different web sites: Executive Atlanta Dating; Executive Boston Dating; Executive Cleveland Dating; Executive Chicago Dating ... and on and on. Just replace the city in these sites with any major city.

When I complained, they told me there are no refunds, but one of them actually offered to add a free month to my membership! I just had to laugh and write it off as a hard lesson learned.

$947 for 6 months

Amy of Brooklyn NY (09/02/07)
I signed up for Executive Vegetarian Dating, one of the many branches of the Executive Dating group. I spoke with a customer representative before signing up, and felt comfortable that this was the service I wanted. I was promised personal service from my counselor, and 2-7 matches per month, chosen for me by my personal counselor from the many profiles in their system.

I cannot express strongly enough how much I wish I'd done more research before signing up for this service, as it is clear to me now that it is a scam. I received all kinds of attention from their customer service people in the process leading up to giving them more than $900 for 6 months of service. After that, it was one headache after another trying to get even the most rudimentary service from them.

The final straw was when I received a profile from them, whom I decided to contact, only to receive a response asking where I got his information, as he'd never signed up for any Executive Dating service, and had never given anyone permission to give out his e-mail address. I immediately forwarded his e-mail to my counselor, expressing my concern that I had violated someone else's privacy, and also that I'd given my contact information to a complete stranger because I had been promised that his profile had been pre-screened and specially chosen for me.

I received one e-mail from my counselor saying she would look into it. That was over three weeks ago. Since then I have heard nothing, and have received no responses to my multiple e-mails and voicemails requesting assistance. I sent an e-mail to the e-mail addresses listed on their website for their management team - every one of those e-mails bounced. I tried to look up information in their domain registry to find someone to contact, and discovered that no contact information is listed in their registry. (Never a good sign.) The only contact information available is an 800 number on their website, with the only option being to leave a voicemail that obviously falls on deaf ears.

It appears that I threw more than $900 down the drain to a company that is simply scamming people for their money. I wish I had done better research before giving them money.

Eileen of South Portland ME (07/05/07)
They proclaim to be a professional dating service charging $1497.00 for a year. They advertise Executive: our membership fees ensure that members are well established, well educated, professional and serious. The told me they had 1428 members that met my critera for a match. I got 2 matches and discovered that neither was even a member of their service. They had contacted them on Yahoo pretending to have a friend to match them with. Executive Maine Dating appears to be a scam. They have refused to respond to my attempts to contact them.

Sharon Williams (the counselor I worked with ) stated that they would not take me on as a client if they didn't have the membership to support their guarantee of 2-7 matches per month. That was an outright lie.

I am out $1447 and have nothing to show for it. I believe that they do not have the membership to support their guarantee and so they have told me I can resign or put my membership on hold. Neither option is acceptable to me. I want my money back since they cannot fullfill their part of the agreement.

Elizabeth of Windsor OTHER (04/30/07)
I joined this dating service in Novement 2005 for $1400 CDN for a 1 year's membership. After an in-depth interview by phone with my counselor they promised between 5 and 7 matches per month based on my requirements for interests and distance. However, it's not considered a match unless contact is made between the people and there is at least initial interest.

When I received the first match the distance was much too great and the interests were NOT anything I had mentioned. Periodically I received a couple of matches but again, distance and interests were completely wrong and I never heard from one of them (profiles are theoretically exchanged)or got a reply from any initial emails I sent. After numerous phone calls and emails to the company I began to get suspicious. I got one match much too far away but I emailed him anyway. He had no idea where I had got his name and apparently was not even a member!

Then I spotted a person from another dating site who's profile--not stating anything the profiles are supposed to say--was exactly the same as on the other website. I suspect that rather than matching people, Executive Dating just cruises other sites and sends on the info. I NEVER heard from a single person. I never got a response from my counsellor--EVER despite many many emails. I emailed the general manager (Mike Werner) with my very specific concerns and got a generic response. When I emailed back saying I expect answers to my specific questions and here they are again, I never heard back. I emailed customer service many times, I never heard back.

This is obviously a franchise, I emailed the general manager of a number of franchises, I never heard back. This went on until February 28th, 2006 until I gave up. No one ever contacted me. They say they pride themselves on their personal service and you can talk to your counsellor anytime. I never heard from him after Feb. 3, 2006 in an email in which he said he would phone me. He never did despite four additional emails from me asking him to call me. (Calling there only gets you voicemail). I also emailed and filed a report with the internet better business bureau twice and I got no response from them!

Needless to say I remain furious. I lost $1400 Canadian, and had absolutetly no introductions.

Deborah of Pomona CA (06/02/06)
The company misrepresented their services and has terminated the service without fulfilling our agreement. I purchase a one-year service contract for customized individual matchmaking with both a spoken and written guarantee of an average of 2-7 profiles matching your specified criteria each month to be delivered via e-mail.

At the time I signed up, I spoke at length with Jason H. about the membership base and was assured that the service had 300-400 male members in my age category in the greater Los Angeles area; my specified match criterion specified matches living within a 100 mile radius of my home town (Pomona).

Over 3 months of service, I have received a total of 9 profile matches, of which 4 were clearly outside of my specifed criteria. Of the 9 men, only 2 responded to the match, both of whom indicated that they were NOT members of EOD (had never heard of it) and wanted to know if my profile was sent to them as some kind of joke. I have since learned that EOD lifted the profiles they sent to me directly off of Yahoo Personals, and that the matches were never paying members of EOD as I was. When I initially contacted them with this concern, I got one reply e-mail from their customer service stating that they were carefully selecting matches in accordance with my criteria (which is irrefutablly not true).

Since then, the company has failed to reply to any calls or e-mails ( I have made 9 in all) and has suspended all further contact with me and sends no additional profiles. I still have 9 months to go on my contract, but they are no longer providing any service at all and are out of all contact.

I assert that this constitutes a deliberate act of fraud, and that they knowingly misrepresented the service with the intent to just keep the money without providing any service once I caught on to how the operation worked.

On Feb. 11, 2006, I paid $1,447 for a one-year contact. All contact and service to me was suspended by the company as of May 10, 2006, and I am now receiving no further service despite having 9 months remaining on my paid contract. I have requested a full refund, but my voice and e-mail contacts have been completely ignored, and there has been no reply at all. Basically, I've been cheated out of $1,447.

Judy of Lafayette CA (10/27/05)
I signed up with Executive dating service for 1000.00 in August 2005 and never have had one person call or get setup with as promised. Was suppose to have 3-4 different clients to choose from per month. Was suppose to be a high end service. I have called and called to complain, sometimes as many times as 3 times a week via an E-mail or phone and no one calls back or E-mails or answers the phone. Just a voice mail. It has now been 3 months and still no resolve and no one to go to. I sure hope someone sees this and can help me with this so others don't spend there hard earned money for such a scam!

Spent 1000.00 for a 6 mont service with absolutly no results. Where do I go from here?

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If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

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