
Deborah of Pomona, CA on June 2, 2006
The company misrepresented their services and has terminated the service without fulfilling our agreement. I purchase a one-year service contract for customized individual matchmaking with both a spoken and written guarantee of an average of 2-7 profiles matching your specified criteria each month to be delivered via e-mail.
At the time I signed up, I spoke at length with Jason H. about the membership base and was assured that the service had 300-400 male members in my age category in the greater Los Angeles area; my specified match criterion specified matches living within a 100 mile radius of my home town (Pomona).
Over 3 months of service, I have received a total of 9 profile matches, of which 4 were clearly outside of my specifed criteria. Of the 9 men, only 2 responded to the match, both of whom indicated that they were NOT members of EOD (had never heard of it) and wanted to know if my profile was sent to them as some kind of joke. I have since learned that EOD lifted the profiles they sent to me directly off of Yahoo Personals, and that the matches were never paying members of EOD as I was. When I initially contacted them with this concern, I got one reply e-mail from their customer service stating that they were carefully selecting matches in accordance with my criteria (which is irrefutablly not true).
Since then, the company has failed to reply to any calls or e-mails ( I have made 9 in all) and has suspended all further contact with me and sends no additional profiles. I still have 9 months to go on my contract, but they are no longer providing any service at all and are out of all contact.
I assert that this constitutes a deliberate act of fraud, and that they knowingly misrepresented the service with the intent to just keep the money without providing any service once I caught on to how the operation worked.
On Feb. 11, 2006, I paid $1,447 for a one-year contact. All contact and service to me was suspended by the company as of May 10, 2006, and I am now receiving no further service despite having 9 months remaining on my paid contract. I have requested a full refund, but my voice and e-mail contacts have been completely ignored, and there has been no reply at all. Basically, I've been cheated out of $1,447.