I signed up for a month's service. From the first second, I was inundated with spammers and scammers working to get personal information. The site was asking me to pay more to read certain emails from elusive people near me. It did not matter how many times I wrote a profile, it would never post. All my matches were scattered through out the world and not near me. I got the opportunity to read through some profiles. Some said thing like "Please do not contact me. I can't delete my account and I get billed to my credit card when you email me!" and others that say nothing at all, no pictures. Oh yes, and be very careful what you click on, you will be charged extra. Yeppers, I have had my account for 14 hours and what a nightmare. Please save yourself your time and your money. Use a trusted site and not this one.
Consumer Complaints & Reviews
I subscribed to a 3 day trial membership and canceled before the end of the membership. They claim I didn't and have withdrawn full membership fees. What caught my attention to this matter is the fact that they withdrew 2 membership fees in 1 month. On further review of my bank statements, they withdrew a full membership fee the same day as the trial fee. In the communications with Mr. **, he asked for my bank records. I have sent him 10 e-mails with the records attached, and he continuously claim that he didn't receive them. I sent them to Nichole ** from the same department, and was not told she didn't receive them. I finally asked for a fax number and was told that I could not be given that information. I tried sending the files to other addresses with no problems at all.
I signed up for a 3-day trial membership & canceled before time was up. On the day they took the trial fee, they also took a month's membership fee. What brought all of this to my attention is that, this month they took two payments out of my bank account, two days in a row. The only response I have received is that they will not refund my money, because I should have canceled before the end of the trial period.
They offered 6 months membership, but after I declined there has been no other communication from them, except for the automated ones. They have not addressed the issue of taking a full payment on same day of trail payment, nor that two payments were taken on the same month. That is what brought this situation to my attention. I have requested a fax number in order to fax my bank statements showing my claim, but still, only the automated response. So, they took $140.00 from my bank account, for something I did not use, except for the trial membership period, which was only $2.97, of which I do not mind having paid for.
This is rather a success story than a complaint. I thought other members of your page have the same problem and might find help with this.
I joined Cupid.com, a dating site in the U.K. I was fairly uninterested, never updated for a full membership and was hardly on there. After a few weeks, I suddenly realized that I got emails from other dating sites, saying members want to meet me, etc. When I clicked on there, I saw that I suddenly had an account on these sites including my photo, though I never joined there. As the layout of all sites was very similar and the process of deleting the accounts as well, I did some research and found out that they are all run by the same company (Cupid plc). On there about us, they write: "The group's most heavily visited websites include: **, **, **, ** and **. The group also promotes the niche brands **, **, and **. By the way, I was a member of almost all of these and more!
I now wrote one crispy complaint mail and threatened them with legal consequences pointing out that I already contacted the citizen advice bureau with this matter and the next morning I had 13 emails in my mailbox saying that my profile was deleted.
The practice of copying a photo and put it on other site is pretty criminal in my view. That's why they probably reacted very quickly. If you have the same problem, threat them with legal consequences and that seems to work. Their contact details can be found on **.
As with most dating sites, it takes ages to delete a profile. I had to do this about 6 times and as seen above, hardly had a third of all my unwanted Web entries deleted. I am quite happy that my threat was successful.
Someone has taken a photo of me and posted it on cupid.com without my permission. What are the proper authorities need to handle this matter and complaint? Thank you.
