Classmates.com

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F. of Simpsonville SC (01/06/09)
I signed for a three month interval to receive new contacts. The contacts were over a year old. I had already seen them. Also, some of the contacts we unknown to me. Classmates.com charged me again after the three month interval. I went to the site and changed the billing from automated to manual, as instructed, along with a message to terminate my membership. I wanted to get written confirmation that my membership, and automatic billing would stop. When I tried to access the designated site, the server said that it could not be found. Whenever I visit the site I keep getting instructions to change my billing from automated to manual. I have done that, and am not sure that it means that my membership and billing have been terminated.

Ramon of Amarillo, TX January 5, 2009

Ramon of Amarillo TX (01/05/09)
i have been charged 15.00 on my chase credit card acct.ending in 2971 twice,once in oct. 08 & also in jan. 09.for what,i have no idea.please respond as i will report this matter to the better business bureau.

Dionisio of Union, NJ January 5, 2009

Dionisio of Union NJ (01/05/09)
Classmates.com is very decieving in it's practices regarding subscription renewal. When I recieved confirmation of their subscription a year ago they did not provide any information on how it would be renewed or for how much. I did not get any notification regarding that I was going to be renewed for this service until I notice the charges on my credit card.

I immediately contacted Classmates.com and requested that this service be removed and for my credit card to be credited back. They said that my account was set to Auto Pay and that my money cannot refunded back. I believe I had set this feature to not Auto Pay but it was over a year ago and I cannot be 100% sure since they do not provide a confirmation email. I have not used their service since it was renewed nor I will be using it in the future. All I wish is for them to credit my credit card for a service that I rarely used and will no longer be using.

Raymond of Redding, CA January 5, 2009

Raymond of Redding CA (01/05/09)
Like so many other complaintants, Classmates claims that 'auto renew' was on my trial reduced price GOLD sign-up. I do not recall seeing that and I would not have selected it. If Classmates has pre-filled the option, they should be REQUIRED to send out reminders. I have been trying to cancel my membership but they won't honor my request. When I attempted to cancel my membership, all I got was a white screen after selecting membership information until it was too late according to them).

Classmates has charged my credit card account 39 without my approval. I want to end my association with Classmates but they say they are keeping my money. They have no phone number and you cannot speak with a person. They are scammers, claiming that old classmates are trying to contact me, but the classmates were not.

Danielle of Ypsilanti, MI January 4, 2009

Danielle of Ypsilanti MI (01/04/09)
On Dec. 23rd 2008, I got charged an automatic renewal for gold membership without consent. I was a gold member in 2006 to scope out info on my 10 year reunion. They kept my credit card information, even after it had expired and charged me 39.00 for a renewal last month. I've been working with my bank to get the charge back. All they need is me to call classmates and prove they refuse a refund, and my bank will refund the money for me. What a scam!

I had to cancel my credit card and send for a new one.

Elaine of Chandler, AZ January 4, 2009

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