Chemistry.com

Rosa of Conyers, GA November 13, 2009

Chemistry.com is a Sham Well first off I would like to advise all customers of Chemistry.com, no response, no customer service. That being said i do agree with the complaints of lack of matches. I understand that if you are spending a lot of money for a service you should get what you pay for. I currently have 16 Active matches but no one is responding. The lack of responses is due in part, I believe, to most of the people do not have active subscriptions and do not realize that they are signed up with a profile. When you do call to complain the always suggest sending the issue to the tech dept. Guess what, the tech dept never ever contacts you. I don't believe that it is a tech issue. If anyone has an issue it is chemistry for sending matches that are not paid subscribers. They also send out fake emails offering fake prices or fake matches. Big piece of advice, if you are looking for a refund threaten charge back or the BBB.

Mary of San Mateo, CA August 12, 2009

Within a week of joining this online dating service, I was approached by a person who turned out to be a nigerian con man. After reaching the "email" stage of communication, I noticed some discrepancies in his story, and checked the IP address in the message header. Mauritius. He claimed to be from San Ramon, CA, but on a business trip to the UK. It turns out that the UK is one of the few places that allows one to forward a phone number from theirs to anywhere. You might think you're dialing a London phone number, but it's ringing in Lagos, Nigeria.

When this man called me for money less than 2 weeks later, I activated the "anonymous call rejection" feature on my telephone, and was able to trace his number back to country code 234 -- Nigeria. I believe that an internet dating service has a duty to protect its subscribers from blatant scam artists. It would be as simple as matching IP addresses (in a broad geographical area) before matching someone.

Joanne of Haslett, MI August 9, 2009

I subscribed for 3 months of service with Chemistry.com. I was careful in selecting my matching criteria and level of importance when I subscribed. I have received very few " matches " that meet my criteria. In fact, over a week went by at one point without a single "match". Those I have received, for the most part,were so far off to include wrong race,distance to my home, and even gender. I have repeatedly contacted by phone and email Chemistry.com, and they tell me this is my fault in failure to complete the information for appropriate matches, or that " They're getting to know me". I specifically have been trying to correct the issue of distance of my "matches" within the past 2 weeks. Instead of correcting the problem ( distance of 'matches' within a 100 mile radius of my home,extremely important to me ), they appear to be sending "matches" further and further away. These are over 200 miles away, and include Canada. Despite every attempt on my part to rectify the problems with Chemistry.com,they continue to the point of ridiculous.

Andrea of Arlington, TX July 10, 2009

I subscribed to chemistry.com for one month and then cancelled, selecting the option to delete my profile from the website. A friend informed me that my profile was still being circulated about a month later. I called Chemistry.com and was told by the telephone support person that they continued to circulate people's profiles for their own benefit. This way, I was told, if I decided to resubscribe, there would be lots of potential dates already waiting. I asked to speak to a supervisor or someone with a little more authority and was told that was not possible. I asked to speak to someone in another department who could help me with this issue and was told that this was also impossible. I sent an email to Mr. John Walls in public relations and he has not responded.

Cal of Athens, GA January 7, 2009

Cal of Athens GA (01/07/09)
Chemistry.com continues to charge their customers long after their clients stop using their service. They make the charges without any notification such that the only way one will discover the fraud is by carefully reviewing your credit card charges every month. It is clearly dishonest business. A class-action lawsuit would be wonderful.

I succeeded in getting one refund for S99.96 but the other charge of 99.96 is still being negotiated. I hope my credit card company will find a way to reverse the charge.

Sherri of Coraopolis, PA September 11, 2008

Sherri of Coraopolis PA (09/11/08)
Deceptive renewal practices, I, along with many other consumers are billed for renewal memberships once the original membership has expired. Renewal memberships are billed without advance notification or warning. It is nearly impossible to get any kind of refund.

Monetary loss for service not rendered.

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