Chemistry.com

I paid for three months. After seeing the other complaints, I need to contact Chemistry.com to ensure that they don't automatically charge me again. I complained to them that I was not receiving matches according to my specifications. I did say that I would accept matches as far away as 250 miles. However, I've received numerous matches well outside of that range, even three to four states away. Only two or three in 2.5 months have been from my general area (say, within 60 miles). In addition, there are days when I have not proposed matches at all. I have totally wasted my money. If they can't support their claim to provide matches, then don't take anyone's money. Rip-off!

My wife received a call from our credit card company and asked if we had authorized a charge of $49.99 to Chemistry.com. She then contacted me to see if I had authorized this charge. Obviously neither one of us had authorized any charge. We didn't even know what Chemistry.com does. When she found out that it was a dating web site, she was extremely distraught. We have been married 25 years.

We are very happy together and have a very strong marriage. However, when she was notified that a charge to my credit card may have been to a dating web site - well you can understand why we are so upset. How can a dating web site be so careless? You would think that Chemistry.com would go out of its way to make sure that this doesn't happen. This has the potential to do serious damage to a relationship. The charge was credited back to my account, however the damage has already been done. We feel violated.

I cancelled membership before one month was complete. I had only signed up for one month, so the charge to my credit card should have only appeared once. My card was charged three times for three months.

I cancelled the automatic renewal twice. I cancelled and deactivated my account twice. I still ended up getting billed. And my account is listed as 'active'. Stay away from this company!

While I was still a member, I never received any responses from my emails to other members, nor interests. But as soon as I cancelled my account, all of a sudden, I have several emails. This has happened more than once. I am suspecting that they don't show my profile to anyone and just keep collecting my fees. But once I cancel, they do show it. I think that they are playing games. This is just a waste of money. They collected and didn't perform until I cancelled. Now, they are trying to lure me back into membership.

I resigned my membership; I cancelled my account, and unchecked the options that send me new matches so that I do not receive any further communication. I still receive notifications of new matches, and notification of any current matches updating their profiles. I sent the customer service an email, also made a phone conversation. I have no luck because the mails still continue. Their website will now NOT allow me to save the new email address I specify to use. (I was thinking of getting a yahoo email account. Have these unwanted mails sent to it, so that they do not cause my current relationship any harm!) When I clicked the button to save the updated email address, the webpage simply says, "OOPS" in a small box. My thinking is that, they do not want me to change anything so that I continue to get their email. I have since set up something that will automatically delete their email before getting to my inbox.

I was unable to delete the ugly men from my history of matches on the site, not actually cancel my account and delete my profile. I called customer service and an obstructive, time-wasting Hispanic woman (that I could hardly understand) kept asking me for my e-mail address, at least 3 times, and was using every tactic so that she did not have to remove my profile and history or give me a refund, as the matches they had selected in their system were incredibly ugly individuals and even the staff of Chemistry.com wouldn't date them. There are better-lookers at the garbage dump.

I used the free weekend with Chemistry about a year ago. I was contacted by 2 individuals which was fine. The first one told me it was "love at first sight" which made me extremely uncomfortable. When I let him know that I wanted to get to know him first, he never contacted me again. The second was some guy who supposedly in Iraq on a "special mission." We communicated for a while and then he came up with such an elaborate story. When I questioned him about the story, I never heard from him again.

Fast forward, Chemistry kept hounding me and I decided to go ahead and try the service for 3 months. I received matches from men who were several states away, women and men who did not meet my specifications, whatsoever. Then I started to get matches with men who I felt were interesting enough to correspond with. I must have been the magnet for all the scammers in the world because I was corresponding with every foreign person (which doesn't bother me), and communicate via email. When I asked when we would meet in person one guy wanted to take his time, although he insisted I write him on a daily basis and chatted with him every night at 7:00. I asked him to stop sending me mixed messages, but he continued to call me "baby, honey, sweetheart". After a month worth of this crap, I told him that either he meet me in person or we stop. Never heard from him again.

Then I ended up with all of these guys who had no parents, no siblings and a dead spouse. After corresponding with them for a few weeks, all of a sudden, they are on their way to Ghana. Once in Ghana, they contacted me telling me they were in trouble and needed me to wire transfer money to them to get them out of a bad situation. I say them, because this was the same story 3 times.

I was trying to step outside of my box and attempt something I would not have tried ordinarily. I complained to Chemistry, but it all went on deft ears. I may be a bit lonely, but I am not desperate. By the way, these guys will pull pictures from the internet. I found out through FB that one of the guy's email was actually attached to an African guy who happened to live in Ghana. Go figure.

Chemistry offers free weekends so you don't know what kind of weirdos you might come across. Be careful, be very careful.

**** is a fraud. All my matches looked like the "All American-Next Door Girl" types with nice photos as if they're in Gap Magazines. Really, to have all 30 matches looking like they're from a catalog shoot is just heaven on earth. To dispel that negative perception, there should be a 30-day trial period and let Miss or Mrs. America communicate. But I don't think any photogenic woman will be in **** because with looks like that, most professionals like lawyers and doctors, will be pursuing them.

I signed up Chemistry.com on 3-7- 11 and charged to my credit card. Then next day my account was disabled on 3-8-1. When I called to find out, they couldn't tell the reason why it is disabled. After the several phone calls, they told me they will e-mail me the reason for the deactivation. When I got the email 3 days later, it said they cannot disclose the specifics leading to the termination and believe this action was in the best interests of our member community.

I will not take this personal but it's buzzed business model and it makes no sense to me. Wonder who's making these decision?

This website is a nightmare. They promise to match you with appropriate individuals through their special 'personality test' developed by some type of doctor (who seems not to exist). In reality, the matches I received were geographically unsuitable, educationally unsuitable, socioeconomically unsuitable, professionally unsuitable, age unsuitable, physically unsuitable, etc. But as if this was not enough, the matches vaporize (i.e. disappear) often within minutes of corresponding with you, and it is impossible to obtain any reason from them as to why.

Basically, a match that you may be interested in will send you an e-mail and then when you go to respond even as soon as 10 minutes later, their profile will be marked 'unavailable' and you will no longer be able to correspond with them. Inquiries to their customer service are usually met with no response and for the few times they do respond, you receive no lucid or relevant answers. I often received e-mails from them regarding matches that don't exist, e-mails that don't exist, etc. I have records that indicate that over 50% of the matches they send me disappeared with no reasonable explanation within 24 hours or less, and I am paying for this service.

Additionally, I believe that if you're are marked by them as a 'complainer', they block you from modifying your profile and refuse to respond to your complaints no matter how assertive you are in attempting to receive an answer. I am stumped as to why there has not been legal action taken against them, or at the very least media stories exposing the fraud they are perpetrating. They do not have any proof of any matches that have occurred via their website (i.e. marriages or permanent relationships) nor for that matter any satisfied customers. They promise lonely people a service that they have no ability and interest in delivering and then they mistreat you in your attempts to obtain answers and satisfaction from them while they continue to bill you. At the least, they need to be put out of business, permanently. These people need to be put out of business so others will not be victimized by them!

I am very unsatisfied with this dating service, Chemistry.com . I had enough sense to cancel my "automatic renewal" before my credit card got charged again. I'm sure many people were not so lucky. My current problems with this very unethical company are as follows. I cannot unsubscribe emails that contain matches, even though you have a snow balls chance in hell of accessing your account in any manner if you are not a paying customer. You cannot see "people interested in you". And if someone does have a current membership and decides to email your supposedly free account, you cannot read the email but get redirected to the re subscription screen. I cannot delete my account, cannot unsubscribe, cannot see matches or even respond to emails sent to me. What a rip off!

I am having the same problem as everyone else. I fell victim to the automatic billing and now got charged an extra 100 dollars. I never received any notification that my account was being billed. When I try to contact customer care, nobody responds to me.

I am determined to get a refund from them if it kills me. It is so unfair. I am surprised about how complacent everyone is about this. I am surprised they can get away with this, taking people's money.

This company is definitely a scam. I would love to see a class action suit against these people.

Waste of time and money. Most individuals profiled are non-paying so your profile is sent to lure them to pay, you won't hear from them till they pay. Be careful of their 33% off for a month offer, they'll continue to charge your visa account after the promo month at the regular $50 fee. You're not told this until you get your next card statement at which time you'll find that the extra months charges are non-refundable. It's basically another picture flipping site with little concern for matching people's chemistry. You'll review the usual shallow valueless women. Every profile sent to me shared the 4 main characteristics. They all liked camping, hunting, fishing, and beer drinking...so if Daniel ** is your type this site might do it for you. But I would suggest looking at Cabela's or your local bait shop. You'll probably have better luck and meet a better class of woman...at the bait shop that is.

What a waste of money! In the first three weeks of my 3 months service, I have only been sent 4 potential matches and all are at least 2-3 hours away, even though I specified that they had to be within 50 miles. I complained and they told me I would have to broaden my area. I'm an attractive, successful 49-year old female and shouldn't have this much trouble getting potential matches. When you say you are interested, it often turns out they are no longer members or for some reason never respond. Rip off. Don't use them.

They completely suck! I signed up on 7-17-10 and my account was disabled on 7-18-10 for no reason I could figure out. I sat on hold for 27 minutes and when I finally got someone on the phone, she said she could activate my account and that the reasons would be in an email that would be sent to me. When I got the email it said they terminated my account for reasons they couldn't tell me and that it was in the best interest of the member community? I was really hurt and confused because all I did was respond to the matches they sent me and I used their canned responses! I didn't even email any of the gentlemen because I did not want to proceed that quickly. These people are nut jobs and I can only hope that I get my money back!

This site fails to provide the service(s) it claims to. It does not turn up "matches" (It did for the first two weeks of my subscription, and then ceased for 6 weeks, at which point I complained. The site statistics show that my profile (which is active) has never been viewed, and that there simply are no matches. These complaints have been lodged by other subscribers. Worst of all, I took out a 6-month subscription at a cost of nearly $180. I have twice contacted the so-called "help" and "contact us" links to register a complaint, and there has been no response except a canned "survey."

The 1-800 number to "call for assistance" is a recording that refers you back to the website for "further assistance. In short, there has been no way to contact the company or site management to get a response or any redress for the complaint and the problems. Speaking of which, the site has also been "down" or having technical difficulties in the past 2 weeks. But that is minor compared to the lack of customer support and failure to provide services promised for the subscription fee.

This company claims to be a dating service but in fact they are a money removal service. The matches they provide are NOT current Chemistry members. Only 1 in 60-80 ever respond, and of those that do 75% are foreign scam contacts from out of the country trying to get you to send them money. Chemistry is a way to become poorer, not to find a date. Avoid using them.

contacted through chemistry and was told very little about the person i was talking about but he is suppose to live within 30 miles of me. after awhile i ask to meet eith him for lunch and also left a phone number for him to call and then he calls and the number is an unlisted landline from the nappa valley area of california.. this the second person i have had contact with from chemistry.com and they both have been horrible experiences the first on actually threatened me if i did not send him money for his dying son. and there is much more to this horrid story but chemistry .com is the worst thing that has come into my life

I have been an XM customer since 2003. Everything was smooth up until November 2009 when I took their offer of a lifetime membership which since I've learned, the price varies greatly including a down payment of $99 and then monthly payments for three months. It sounds simple and a pretty good value. Well, they hit my card for $99 then four days later $499 then more random $99 hits.

After many screaming, blood pressure raising phone calls, I got them to credit my card that only took four months and I had to get new credit card number to keep them from taking money. They were supposed to send a letter of confirmation about the lifetime membership that was paid in full many times over instead I just open my amount due invoice another for $99. I don't know how this company is still in business with their present accounting system. Now, I must make that dreaded phone call again. Go through the whole scenario again with someone that doesn't have the authority to go to the bathroom.

Chemistry.com is using inactive members to send out as potential matches for active members. I've been a member for one month, and no one ever responds to your reply "I'm interested". You have the choice to send an email, as opposed to going through their step by step system, to get to know a potential match. I decided to conduct my own survey.

I sent an email to over 40 potential matches this week and not one email has even been opened. My email simply says, I am conducting survey, are you an active member? Thanks, Joni. They are committing fraud by promising a service, taking money in advance, and then faking the service. I advise everyone that is a current member to email every match they send you with the survey. You probably won't be surprised, "No one is there".

I did not receive referrals as promised and their advertising was extremely misleading and questionable. I paid $100.00 for my membership.

Without my knowledge, Chemistry.com signed me up for automatic renewal of my Chemistry.com membership. Apparently my 6-month membership ended 3/25/10, and I thought it would expire. When I checked my credit card account 3/29/10, I found that my membership had been renewed for another 6 months. I had received no communication from Chemistry indicating my membership would be renewed. I contacted the company to tell them I didn't want a renewal and told them to remove the charge.

They refused. They sent me an email saying I've resigned my subscription. I went into the site to remove my photos and profile information but was unable to do so. I've filed a complaint with the Better Business Bureau of Metropolitan Dallas because Dallas is the corporate headquarters site. I did online research and read about the Texas Deceptive Trade Practices-Consumer Protection Act. I'm wondering if a class action suit could be brought against Chemistry.com/Match.com for deceptive practices. I have contacted my credit card company to dispute the charge. If my dispute is unsuccessful, I'll lose the $99.96 subscription fee.

Chemistry.com advertises that they can find the right match for you. At the very beginning, they sent several matches, all that were not in my parameters specified, as well as distances beyond my acceptability. I called customer service, and they suggested I change my parameters and my zip code, or which I did. Since then, about 8 or 9 days, I have not received any matches at all. They claim to send up to 5 matches a day. I took a 3 month subscription of about $100.00, and I have been nothing but disappointed. I already called to make sure they do not renew. I am feeling completely ripped off and would have preferred the pro-rated my cancellation. I paid $100.00 in advance and through my money out the window.

I am a professional, college degree, physically fit, attractive man living in a metropolitan area of 2.5 million. I don't think I'd have a problem with generating interest. How mistaken I was.

I spent some time truthfully completing Chemistry's lengthy questionnaire enthusiastically looking forward to Chemistry's "interesting conversation-starting activities, personality insights" to "Empower my love life".

The first day Chemistry forwarded six matches. Each day following, three per day. I initiated "contact" with 70% of Chemistry's recommendations. Over a period of two weeks, I had sixteen contacts that I was waiting for a response from. Week one no response. So I used their "nudge" feature on some of the contacts. Still nothing. Week two not one single reply from the so called sixteen single women matched to me on the site.

As a week passed, I sent Chemistry a message asking why their matches weren't responding. I'd get some canned form response with vague recommendations. Week two, I contacted Chemistry again with a message. Again the exact same vague response. I then called Chemistry's concierge service and asked if I could get a pro-rated refund due to not one response in my area. He told me "they don't offer refunds" -and I had another 10 weeks remaining.

But he said their "technical support" could "analyze my profile for better options." I ended the call. Went online and resigned my account. Then went online to AMEX and disputed the charge for service not delivered as advertised. Good luck Chemistry. Better luck to you.

I signed up for Chemistry.com's dating service while I was still reeling from a breakup. I paid for a six-month subscription (which I ended up not using except for the very first day). This was a cost I didn't relish eating but I worked things out with my boyfriend and no longer needed the services. I never logged on again. My contract with Chemistry.com would be up in six and that would be the end of it, or so I thought. Six months later, there was a charge on my bank statement for $159 from Chemistry.com. I had never received an email from Chemistry telling me that I would be charged or that my subscription had been renewed and I also was not receiving any new "matches" from them. The company was completely out of sight, out of mind.

I called Chemistry.com and the woman who called said I'd agreed to this automatic renewal when I signed up and said that the company does not offer refunds, period. I asked to talk to a manager and she said she wouldn't connect me to anyone because no one would give me a refund. I checked the emails I received when I signed up originally and nowhere in those emails did it state that I would be billed for another six months at the end of my contract.

I believe Chemistry is a predatory and deceptive company that takes advantage of consumers who are lonely, counts on the forgetfulness of consumers regarding details of their subscription after their initial subscription period has passed and rips off its customers without regard for the company's own reputation. Why else would they fail to email consumers when it's allegedly time to renew? What other legitimate company has a No Refunds policy and customer service reps who won't let you speak to the manager and what other service decided to charge you again for what you've already paid for and refuses to negotiate with the consumer?

Chemistry.co (read "scam artists") have put a person on my "site" with them, who I cannot get off. When I complained, they said, "It's just what we do." I did not sign up to have them make those choices for me nor did I sign up to have the following happen. They have started sending me the same people's profiles over again to choose from, instead of sending me anyone new. They've been extremely rude and I feel I have no other recourse but to try and join a class action against them.

Has anyone started one? Please, someone should start one. I don't have enough money to do any of that stuff but you will get my support and I'm sure that you'll get lots more. These guys are con artists and frauds. They refuse to refund my $99 (3 month commitment) and I've only been listed less than 2 weeks!

I signed up on Chemistry to test it out. After my first time of creating the profile, I didn't have any people in my search. I changed my profile a little and got some few matches, checked them out and they seem to be all the same just like mine. After changing again, I get, you know, someone that looks like a man. I'm like, "***?" I think these matches are computerized. I doubt they're real people. I canceled my account.

Well first off I would like to advise all customers of Chemistry.com, no response, no customer service.

That being said i do agree with the complaints of lack of matches. I understand that if you are spending a lot of money for a service you should get what you pay for. I currently have 16 Active matches but no one is responding. The lack of responses is due in part, I believe, to most of the people do not have active subscriptions and do not realize that they are signed up with a profile. When you do call to complain the always suggest sending the issue to the tech dept. Guess what, the tech dept never ever contacts you. I don't believe that it is a tech issue. If anyone has an issue it is chemistry for sending matches that are not paid subscribers. They also send out fake emails offering fake prices or fake matches.

Big piece of advice, if you are looking for a refund threaten charge back or the BBB.

Within a week of joining this online dating service, I was approached by a person who turned out to be a nigerian con man. After reaching the "email" stage of communication, I noticed some discrepancies in his story, and checked the IP address in the message header. Mauritius. He claimed to be from San Ramon, CA, but on a business trip to the UK. It turns out that the UK is one of the few places that allows one to forward a phone number from theirs to anywhere. You might think you're dialing a London phone number, but it's ringing in Lagos, Nigeria.

When this man called me for money less than 2 weeks later, I activated the "anonymous call rejection" feature on my telephone, and was able to trace his number back to country code 234 -- Nigeria.

I believe that an internet dating service has a duty to protect its subscribers from blatant scam artists. It would be as simple as matching IP addresses (in a broad geographical area) before matching someone.

I subscribed for 3 months of service with Chemistry.com. I was careful in selecting my matching criteria and level of importance when I subscribed. I have received very few " matches " that meet my criteria. In fact, over a week went by at one point without a single "match". Those I have received, for the most part,were so far off to include wrong race,distance to my home, and even gender. I have repeatedly contacted by phone and email Chemistry.com, and they tell me this is my fault in failure to complete the information for appropriate matches, or that " They're getting to know me". I specifically have been trying to correct the issue of distance of my "matches" within the past 2 weeks. Instead of correcting the problem ( distance of 'matches' within a 100 mile radius of my home,extremely important to me ), they appear to be sending "matches" further and further away. These are over 200 miles away, and include Canada. Despite every attempt on my part to rectify the problems with Chemistry.com,they continue to the point of ridiculous.

I subscribed to chemistry.com for one month and then cancelled, selecting the option to delete my profile from the website. A friend informed me that my profile was still being circulated about a month later. I called Chemistry.com and was told by the telephone support person that they continued to circulate people's profiles for their own benefit. This way, I was told, if I decided to resubscribe, there would be lots of potential dates already waiting. I asked to speak to a supervisor or someone with a little more authority and was told that was not possible. I asked to speak to someone in another department who could help me with this issue and was told that this was also impossible. I sent an email to Mr. John Walls in public relations and he has not responded.

Chemistry.com continues to charge their customers long after their clients stop using their service. They make the charges without any notification such that the only way one will discover the fraud is by carefully reviewing your credit card charges every month. It is clearly dishonest business. A class-action lawsuit would be wonderful.

I succeeded in getting one refund for S99.96 but the other charge of $99.96 is still being negotiated. I hope my credit card company will find a way to reverse the charge.

Deceptive renewal practices, I, along with many other consumers are billed for renewal memberships once the original membership has expired. Renewal memberships are billed without advance notification or warning. It is nearly impossible to get any kind of refund.

Monetary loss for service not rendered.

I used the chemistry.com dating service while I was single. I got into a relationship 5 months ago and no longer needed their services. I navigated their website and attempted, and thought I had achieved cancellation. On June 4th I received a charge for 3 months of service.

Thinking I had made a mistake, I decided not to make a complaint and simply resigned my account again. Unfortunately I did not think to demand a cancellation e-mail, relying on the information I received on the website to show the account renewal status. I checked the web site twice after cancellation and felt certain I had turned off auto-renewal.

On September 4th I again was charged $99.96. I discovered the charge on the 6th and e-mailed their customer support immediately asking them to cancel the account and refund my money because I am not and have not been using the service. They refused to give me a partial refund for the 88 days out of 90 that I have not used, nor the 2 between the time of the charge and it's discovery. At best this is a case of a consumer not understanding a website cancellation procedure and the company taking advantage of this to take money for a service that is not being utilized.

At worst the company is taking part in a deceptive business practices to make consumer believe they will not be charged while charging them for long term contracts with no option to reverse a charge after the multi-month contract had been canceled after just a few months.

Essentially the loss of $99.96 or if, as I suspect, the site leads you to believe you have canceled when you have not. If I fell for a deceptive cancellation procedure twice, then the total is $199.92. In my mind, a service provider when notified of a charge to a user who does not desire the service soon after the charge, should certainly consider a refund when it is clear that no service has been rendered nor desired.

I have twice been charged for a service I have not requested. In May 2008 I accepted a months trial offered for $29 for a month with, chemistry.com. The service was not as they represented it for one thing. I then noticed they had charged my credit card $159. I emailed and called them many times. Only one time I managed to get thru to a person on the phone and complained about the fee and the service. He told me $159 was the six months fee. I explained to him that was not what I read or signed up for plus the service was not what they had advertised it to be.

Having no sucess with him I emailed again and again threatening to report them. They reimbursed my credit card $100 (still not the correct amount). I decided to let it be, until today when I saw an activity on my credit card again from, chemistry.com, posted on 7/24/08 for $159. I certainly did not or would not agree or authorize this as they were so unresponsive and unethical in the first place.

I have not since used the site although they send me junk mail. I have disputed this payment today with my credit card company but this firm must seriously be investigated, they are criminal. I cannot find where they are located, only on their site they have a customer service email contact but does not show the address and the 866 tel number above.

They are charging my credit card without authorization. So far they have twice charged $159 total $318 although credited me $100 back in June after amny complaints from me. Therefore this leaves $218 that has been fraudulently charged to my account.

I was also very disappointed with the lengthy process it takes to actually contact anyone. There are four steps and I only managed to meet one person who shared the same concern that the website was frustrating and slow. No physical damage but I am concerned that this company ara happy to take our money but not provide us with the service.

Illegal withdraw of funds resulting in overdraft expenditures