Wired Plastic

I had my tax return direct deposited on to my Wired Plastic card. This was done on 04/04/12. When I went to use my card, it was declined. So I called Wired Plastic and was told they needed 3 forms of ID. So I sent them my California ID card, my birth certificate, and my Social Security card. I was told I had to wait 48 hours for it to be processed. After that, I tried to use my card and once again it was declined. I called and was told I had to send some kind of bill. I am just renting a room and recently just moved into my residence and had no bills in my name. I then applied for phone service through Time Warner Cable and sent them the receipt for the order. Once again, I waited 48 hours and still there is a hold on my card. This has been going on for over 2 weeks now and I need my money. I have complied with what they want and I just don't understand how they can do this. Because of all this, I am greatly in debt and have to pawn anything I have of value. I need my money that is rightfully mine. I don't know what to do to get this resolved.

I keep getting text messages on my phone saying that I have some money on a card I never got. I don't understand this.

I use this card (Wired Plastic) to rent vehicles. I have done this for several years. On 1/25/12 I put about $320.00 on the card and then pay cash for the rental. Once I get my invoice after I turn the car in I fax over the receipt and I get my money refunded back on the card. On 1/27/12 I returned a vehicle and faxed over my invoice on 1/31/12. I called to inquire about the refund. They claim they did not receive it. I once again re-faxed on 2/6/12. I called and they claim they need a "final receipt" from the car company because my invoice doesn't show how I paid when clearly on the receipt it shows I paid cash for the rental. This is the same invoice I fax before over and over. I asked the rental car company to fax over to wired plastic a "final receipt/rental agreement". They are now telling me to wait 24-48 hours to see if they have received my receipt. This is the first time I have had serious problems with this company getting my refund back. I get a run around and double talk. If I do nothing they won't refund my money into well into April. I need my money which is about $230.00! Despite numerous calls to this place and talking to supervisors their attitude is that they will refund my money when they get ready. I need someone to help me get my refund back.

I received my annual new card. Tried to access my account but I was unable to do so. You cannot reach wired plastic by phone because you have to put info in before you can get a live person to talk to you! I wrote a letter asking them to close my account and sent me the remainder of my money. I am still waiting!

I got this cell phone number over a year ago. Everyday, several times a day, I get text messages from Alerts@WiredPlastic.com stating that the available balance on this Wired Plastic card is $0.00. I have never had an account with Wired Plastic and I have tried numerous of times to stop these messages. I've contacted my cell phone provider and done everything they tell me to do. However, nothing seems to stop these messages from coming in. I have tried contacting Wired Plastic however, every number I have called will not get me anywhere, because it states that I need an account number to reach customer service. I don't have an account number. It is really frustrating and changing my number is not an option. These messages are coming from several different SMS numbers 4057, 3994, 3859, 4067 and other different numbers I don't currently have because I had to delete them. I just want them to stop sending these messages to my number. Today alone, I have gotten a total of 11 of them and that's because it is only 11:55 am. I'll get several more before the end of the day. Please Help!

Like many on here, I recently did not get my replacement card. Hence, I could not access my money. I called on the 1st or 2nd of Sept. The Asian girl said the fastest it could be sent out was 3-5 business days. This of course was over Labor Day weekend. So, tick tock and I got no card. I called back on/about the 10th. I let them know I was not happy and I wanted my card asap. Today is the 16th and I still got no card. Advise to other card holders: Create another card or account and transfer your money there! It takes 4 days (unbelievable). But that's what I did and am doing again to get the last of my money. Just use your current CVW (that 3 digit code on back). It worked for me. I will be discontinuing my association after 10 years of service.

I referred a friend through their website. My friend (I witnessed this personally) clicked on the link in her email. Both things occurred on 06/06/11. She was approved for the card. I transferred $5.05 to her account on 06/06/11. Their ad states that as soon as the friend's card is loaded, a $10 credit is supposed to be issued. Well guess what? It never happened.

After fighting with these people until 6/29/11, they finally told me that my friend didn't click the link. Well, I have screenshots of her clicking the link, filling out the form and being told that she would receive her new card in 7 to 10 business days. When I told them I would be getting my attorney involved, who is part of Prepaid Legal Services Inc, the supervisor said "yeah right".

Finally, I ended the call stating that $10 is now going to cost well over $1,000 in attorney's fees and court costs as well as fines from the Federal Government, the State of Rhode Island and the State of Utah. Since the supervisor said yeah right, I asked if she could see in the system whether or not my information release for my attorney had been processed and she said yes, and that it was being forwarded to the legal department. So I said, you still don't believe that I will sue you people of $10?

It's not about the money, it's about the principle, something you obviously weren't raised with nor do you have any morals. I will see you in court and since the owner, Mr. T Clay Wilkes filed for a DBA, that means by the time I am done with your company, I will literally own this company and I will liquidate it!

I am shocked at how they have treated a customer in good standing. I have been a customer since 2003 and have never been treated like this. Normally, I wouldn't make a big deal over $10, but I am tired of getting put over a barrel by big corporations thinking that people will not enforce their rights as consumers. I for one will and if anyone else reading this message wants to jump on the bandwagon, pay the $17 a month for PrePaid Legal Services (an NYSE company) and have your provider attorney contact mine and see what we can do about making this a large, and I mean large class action. Time to put their ** to the wall and see how they like it. It's time for America to strike back against huge corporations.

I currently and in the past have and had a wired plastic under my personal name. I had a wired plastic card under my business which I used a legit tax id and so forth. I've had no problems for over a year. Until dealing with Paypal, I'm not sure if they bring red flags to my wired plastic account but to make the story short, I called in one day and the rep said there should be no issues having the account under a business name. One month later, I try accessing my account online and over the phone and it was like the account never existed!

They cancelled my account with no notice, not an email or phone call and I had a few hundreds stuck in there. They said they do not permit businesses to have a wired plastic. If that was the case, then why didn't their system catch this over a year ago? I have had many transactions and had many clients send me money through moneygram and Western Union. I questioned it and if I was told correctly from the last time I spoke to a Rep I should have pulled all my funds out before they cancelled it. This really put me in a bad situation and I was forced to get other debit cards with other companies. All the points I earned in that account I built up are gone!

So they say it takes 30 days for me to get a check in the mail to refund my balance. We will see about that. Did anyone have an account closed on them? If so, could you let me know how long it took or if you even were refunded funds that were stuck in the account? You stick money, cash that is yours and trust this company to hold it. Yet, they think you are fraud and hold on to your funds for a long time against your own will and there's nothing they could do for you.

So who is going to pay for your bills since they decided on this stupid policy? I am in a serious financial bind and have bills going unpaid and late due to this company"s wrongdoing! So are they like Paypal? Wait till there is enough money in there to make sense for them to hold on to funds. Oh, is it really necessary for them to take over 30 days to process a refund check? No. I get it. They want to use your money to make interest for their own benefit and leave you empty handed from cash you fronted. No it's not credit, it's cash they steal from you beyond their fees. It sounds like a scam to me, whether it's a business or personal. I put the cash in there, so why would you hold on to something that never came from you for over a month or so? It's a rip off!

I really hope they mail me a check soon. If so I will update here!

All i can say is never again! And don't think about doing direct deposit unless you want to end up like the rest of the poor people who couldn't pay bills or rent because this *** company decided to hold their hard earned money and close on them for no good reason! They should pay me interest and I should also charge Wired Plastic fees for everyday I don't have access to my own money! I have $2 to my name. Thanks a lot, Wired Plastic, another scam next to Paypal who stole over 60k from me!

For those of you who are looking to do something proactive about Wired Plastic, try this: The Wired Plastic Visa Prepaid Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank, Member FDIC. Contact them. File your complaint. Contact VISA. File a complaint. While Wired Plastic may think they can hide behind a p.o. box and horrible customer service, businesses like Bancorp and Visa will not look kindly on having their brand names associated with this kind of customer service (or lack thereof). If enough people complain, I would imagine they'll take a good, long look at Wired Plastic.

I have had a Wired Plastic account since 2007. I have my paychecks automatically deposited on this account. Both of my daughters and my son have cards. I transfer money monthly to assist them financially. Well, this month, I transferred money to my oldest daughter's account and they froze the account. She was told that she needed to fax in three forms of I.D. to verify her identity. This was done with no warning, and her rent and other bills are due.

The customer service representative I spoke with, Angelica, was completely unhelpful. She could not provide a legitimate reason for the account being frozen, and hung up on me. Suspicious, I called them back and asked for the status of my card. And lo and behold, I find that my account has been cancelled--not frozen, but cancelled. No reason was given. I was advised the same thing, "If you want to fax in proof of I.D., we'll consider re-opening your account." Yeah, right.

While building my credit, I became a user of the Wired Plastic prepaid debit card. It was a very useful tool and I continued to use their services even after my credit improved sufficiently enough to receive an actual credit card. I have had absolutely no problems with Wired Plastic during all those years until this year. When I saw my card would be expiring 08-01, I called Wired in July asking when I would be receiving the new updated card. I was assured the card would automatically be sent to me.

August 1 comes, no card. I wait until mid-August and called. Only to be told that the card had been sent. Okay, another 10 days goes by, no card. Called them again, no card has been sent but they will send one now. Another 10 days, no card. Called again, "Oh, hmmm, well, we will do a 'manual' push and have a new card generated and sent to you." Nope. No card. Now I am discovering that each time I call regarding the "no-card" issue I am charged 95 cents! Doesn't sound like a lot, but when you called 6-8 times, it adds up. And you do not have an option of making your inquiry online because you get a canned answer back, telling you to call.

So, here we are. It's now past 08-31 and no card. I have $100 a pay period deposited into my Wired account so they have my money and I can't get to it! Called again. Okay, they will now express me a card. Okay, so do it but first they have to declare the old card lost or stolen. I said, "The old card wasn't lost or stolen. You haven't sent me the new replacement card for the expired one." "But we have to declare it lost or stolen before the system will send you a new card." "Okay. Whatever! Just send me a new card." So today, I checked my account. I have been charged for a lost or stolen card!

I've been a customer of Wired Plastic for several years. My credit card was lost on 06/03/10. I still haven't received a replacement credit card. I contacted the Wired Plastic message center on 06/04/10 to get a replacement. I received a message from the Wired Plastic message center the same day requesting I call customer service to get a replacement. I called customer service the same day to request a replacement credit card because I lost my card.

I was told the options by the customer service representative whether I wanted regular mail between 5 to 10 business days or express 3 to 5 business for a fee. I told the representative that 5 to 10 business days would be fine as long as I receive before my next pay date, June 18. She told me it would arrive before that date.

I called customer service on 06/16/10 to see what the status was on receiving my replacement credit card. The representative told me that they didn't send it because there's a fee for a replacement credit card. I told the representative that was not what the representative told me the week prior, that if that was the case, why didn't anyone contact me. I request edto speak with a supervisor but the supervisor wouldn't get on the phone.

The representative told me that Wired Plastic will waive the replacement credit card fee since they neglected to tell me there was a fee for a replacement credit card. I asked her how they were going to send me my replacement credit card since I get paid on 06/18/10 and today is 06/16/10. The representative told me they would express my replacement card and it was coming from Illinois and I should receive my replacement card by 06/19/10 or 06/21/10 at the latest.

I called Wired Plastic on 06/17/10 to get confirmation my replacement card was sent out. The representative told me that my replacement card had been sent and I should receive it by 06/21/10 at the latest. I called Wired Plastic customer service very upset on 06/22/10. I still haven't received my replacement card and I requested to speak to a supervisor. The representative acted like she didn't want to transfer me to a supervisor.

I told her if she couldn't help me, this call needs to go to a supervisor. I talk to a supervisor and she informs me that my replacement card wasn't even sent out until 06/18/10. I asked her why am I getting the runaround about when my replacement card is being sent. She tells me it takes 24 hours to send out a replacement card, that the prior supervisor sent my replacement card regular mail and it would take up to 10 business days to receive my replacement card. I was very upset and asked the supervisor what they can do to resolve this issue. She said they can send it express mail but I still wouldn't receive my replacement card until next week.

I let the supervisor know that this is the worst customer service I have ever had and I'm reporting them to the Better Business Bureau. I'm a single mom with three kids and I have no access at all to my payroll check. I had to pawn my son's Xbox just so I can have gas in my car to get to work and to get my kids to daycare. I have bills that I have to pay and they are now going to be late because of Wired Plastic.

There were unauthorized charges on my account. When I notified the company, they told me to call the merchant and get their merchant #, approval # and keep them on the line and make a three way call to them and maybe I could dispute the charges! A three way call, are you kidding me?! She said even then I had a 1% chance of getting my money back around $400.00. She said someone may have got my card number when I sent the money through Western Union to them and made internet purchases.

I informed Wired Plastic that there were charges on my card from merchants that I did not recognize and had not had any dealing with them. I got the stock reply that I had to dispute it with the merchants, which I did not know and I could Google them to get a phone number or address or both. This happened on May 1, 2010. On May 8, 2010, I noticed that my account had been gutted by merchants that I did not know and was given the same stock answer, dispute it with them. They would not give me an address or number so that I could call or write them. I also informed them that two transactions waiting to be paid in authorization were fraudulent and please do not let my money get away. I was told that since they had my number, I had to dispute with them and their hands were tied. I sat and watched someone steal my money. On a fixed income, the funds were to buy medicine and food.

I have been with wired Plastic for about 4 or 5 years or so and until I actually had a problem I truly got to see first had how they dealt with it. Needless to say, they were absolutely rude and horrible. I had my tax refund sent to my account and wired plastic returned it to the IRS because my married name was not on my account profile. Now I have always had my IRS return put on my wired plastic care in the past with only my maiden name and never had a problem until this year. I understand about identity theft and was told to send in documents with my married name attached to my maiden name.

I sent in these documents the very next day along with my social security # as well. They told me that it would only take 5-7 business days to update my file and put the corrected name on my account. It has been over 5 months and it still hasn't been taken care of. When I called many time to inquire why it has not been taken care of, no one knew what to tell me. I asked to speak with a supervisor and spoke with Heidi, who threaten to hang up on me and was nasty on the phone, then I (another supervisor). Said that he would have it corrected and to call back and speak personally to him, needless to say that was a lie also. Every time I called and asked to speak with him, I never did get to speak with him, and that's when this Heidi person threatened me because I kept asking to speak with JR.

Nothing was ever done with my documents, I don't know where they are and who may have them. These people lied and they're customer service was absolutely horrible. This company should be put out of business or take classes on how to deal properly with customers. When supervisors speak to you rudely and lie to you, now come on 5 months and no change with confidential documents faxed over to them to change your name. Anyway I cancelled my card cut it up and sent it to them with a note. Please do not go with this company they need to know that we the customers are the ones who keep them in business. Don't use wired plastic you will regret it! They're horrible.

We've had an account with Wired Plastic for 5+ years. We have my social security disability and my minor daughter's social security directly deposited to Wired Plastic. On March 15, 2010, we contacted them about our current card which was scheduled to expire on 4/2010 at which time, we were told it would be automatically sent out. We weren't terribly concerned because the card was automatically renewed in the past, but well before it was set to expire. We called again and again during the month of April and were lied to repeatedly that the card was sent April 8th, that the card was sent April 23rd, that the card was sent out. So, here we sit on May 3 with the social security deposit made automatically and an expired card. We have absolutely no access to our funds. The liars at Wired Plastic just keep saying "too bad, you just have to wait for your new card to arrive." We've asked them to transfer the funds to a different account. Their response was no. We've asked them to overnight us a new card. Their response was no. We've asked them to re-activate the old card. Their response was no. They have literally stolen our money. Buyer beware. These folks are as unethical as they come, and thieves to boot.

On March 3rd, someone in California made an unauthorized charge of $388.28 on my Debt-Card, and then another $58.00. In Houston, Tx., there were also 2 charges, one for $20.00 and one for $21.00. I immediately called Wired Plastic and they told me to call those companies for a reversal. They would send out a new card, but I never got it 15 days later. They said it was going to take 90 days to get my money back. Then they said the card was sent out but was returned because the address did not match. So now they are going to send the card out again in 7 to 10 days.

I also have direct deposit, but I can't get any funds without the card. Car insurance has been cancelled, phone being turned off, electric company threatening to shut-off, ISP services will be turned off and rent is due. My advice is go with a local institution in your town. Stay away from Wired Plastic, issued by Bank First. I already sent an email to corporate, but got no response. I have identity theft insurance, but they are not helping either. They are sending me a copy of my credit report, for what I don't know. I am out right now $914.00 and $484.00. As soon as this is cleared up, I will not be a Wired Plastic customer and a strong advocate against them. Did I mention I am on a fixed income?

I have been with wired plastic over 3 years. They are a great company. I see a lot of people complaining. The thing is not all banks are not the same every one has different company policy procedures. Like many people don't take the time read terms and agreements to card in detail. It states all info before applying like fees, customer service fees, limit on how much you can withdraw per day etc. But the good thing about this prepaid company I've compared to other prepaid cards is fees. The point is before you apply for any prepaid, always call their customer service and find out all fees and like what happens if my card decline and funds were taken out of card. What are the procedures and disputes process, all that info and about 50% of the time, consumers fail to read terms of card and any company not just wired plastic.

I deposited $500.00 on my new wired plastic visa card being told that I would have immediate access to my funds, rushing home to make an online purchase was declined saying I must contact the financial institution that issued the card. Upon doing so I was told I must send verification of my identity in the form of driver licenses, social security no. and proof. That done, I was told that I would have to wait 24 to 48 hours to make internet purchases.

Still can't access funds, called on 3 occasions (144 hours). I'm still waiting. Was told I could withdraw cash from any ATM machine. Well, I attempted tonight (3-4-10) to purchase gas, pump sent me to see cashier, didn't work, tried ATM didn't work. Was charged .57 cents for nothing, not to mention the $13.00 I was charged for activation fee. Once again, the only purpose for the card is to make online purchases. I started with $500.00. Now, I'm out of $20.00 with no access.

I was supposed to meet my wife for the purpose of attempting to become a family again but now she thinks I'm a liar since I didn't meet her at a location 1200 miles away. Now, she wants divorce plus, I took 5 days off work losing 40 hours of work at $12.00 per hour.

Wired Plastic had some "special contest" where you can double your tax return if you get your refund loaded onto a Wired Plastic Visa card. Well, I did just that and got quite a bit back that I was planning on buying a used vehicle with. Well, I had $6500 available on this card. So I found a car I want for 5K, and I called Wired Plastic to find out how to get my money. And they (rudely) tell me that I can't get my money. The "only" option is ATM, which is capped at a max of $500/per day! What is that?!

It's available money, and I can spend 5K on a purchase using the "Visa" symbol, but I can't liquify it. It's my money; so why can't I get "my" verified money? I recommend that nobody gets this useless card, unless you need a card for gas or other minimum, stupid reasons. Oh yeah, and they charge $1.00 every time you use the card, no matter how much the purchase! So, if you get a cup of coffee for $2.00, you're really paying $3.00--a joke, seriously!

I've been with Wired Plastic since 2003. I was exceptionally happy with their service that via word of mouth I had my family & friends signing up. At one point they were customer service oriented, not they are incredibly unprofessional, liars & thieves. I submitted a dispute because an ATM I was attempting to use declined my attempt to withdraw but took the money off of my card twice. I followed Wired Plastics policies & submitted the decline receipt and the letter. I was told I'd have to wait 90 days.

I had to contact them numerous times before they told me I won my dispute. They say they attempted to contact me & when I requested confirmation at what number, they read back my cell number stating they left a message - this was completely not true. My cell phone is with me at all times & I had no messages. But they did tell me when I called that I won the dispute but I'd have to work with the merchant to get my money back - what was the purpose of filing the dispute with them?

Twice they have told me I was over drawn on a pre-paid card,not possible!! On another occasion when the ATM did not have enough cash in it, the amount I requested was still pulled from my account. When the merchant settled for the actual amount received, Wired Plastic refuse to release the authorization holding for the full amount...one CSR told me I had to wait three business days although the merchant had already settled.

After three days I called back & another CSR said I would need a letter from the merchant on their letter head before they would release funds. After explaining the contradiction, I received the famous line, "let me speak to my supervisor." I asked for the name of the CEO & corporate address. I was told they can't give me a name & I was given a P.O. Box. I now have to have my direct deposit redirected if they don't hold that hostage.

I am a single mom. My income is the only income. Wired Plastic has caused my rent to be late, creating an extra $50 fee, but in the winter if rent is paid on time the rent is reduced $100. I ended up having to pay the full amount with the fee! My son could not get his bus pass last Friday & ended up walking home in a Wisconsin winter (I can't take off of work). I am charged each time I have to call them for their mistakes!

i had to report my card "lost" because of unauthorized online purchases trying to being made. i called Wired Plastic and they advised me to withdraw my money and they would issue a new Visa card. I would receive the new card in 7-10 days. if i wanted, i could pay an additional fee of $15 to have it express delivered to me in 2-3 days. i opted to have the regular delivery of 7-10 days. on the 10th day, i called Wired Plastic to check on the status of my new card. i was advised that it was returned to them as "undeliverable".

Wired Plastic then claimed that they had just received an "updated address information" from me during this phone call. i asked them to give me the address info that they "attempted" delivery of my replacement card. it was the exact address info.... they assumed no responsibility for this mis-handling other than they would express ship me another one at no cost (savings of $15) but here is the kicker, express shipment is now 3-5 days. Thats on top of a 24-48 hour waiting period before the re-issue of a replacement card can be made.

My direct deposit was made to this account 12-11-09 and i have absolutely no access to my money until i receive this replacement card, if it is actually shipped. i was advised that i could close the account and it would take up to 30 days to receive my money or i could set up a bill pay and have my money transferred to another person's bank account (again another 7 day processing time). i believe that my money is being held "hostage" by Wired Plastic and i have no recourse or access to my money. I have bills that are due and will be facing Late Fees.

i need help. I use this card to pay my monthly utility and other charge accounts. I tried to time the processing time (7-10 days to receive a replacement card) so that i would not be late on any of my accounts. Wired Plastic, i feel, has not tried to accommodate me with this problem. The waiving of the $15 express delivery means nothing to me considering the over $700 of my money that i can not access.

I have been a customer over five years with wired plastic never having one complaint I dont understand what the others are complaing about I load my card pay three or four dollars use my cash and thats it. There are no extra fees for anything Customer Service is always friendly and responsive and I am completely satisfied with my account. These complaints dont make sense to me.

They messed up my account. I set this account up 4 years ago for my child support only. They are claiming that I overdrafted my account!!! How do you overdraft a prepaid credit card in the amount of over $800. Now they have cancelled my account but they are still collecting my child support, they claim they are garnishing it for the over draft.

I had a family emergency and had to leave out of the country. I have had my wired plastic card for about 4 years already. So imagine how much money they have already made from me! I had a over 1000 dollars on my card and I receive a call one day for me to return a call back to the bank that issues the card. So not even 5 minutes from when I received that message I called back and they had already canceled the card spespecting fraud.

So I was stuck in a foreign land with no money and no one from that office could care less. I was on the phone crying and stranded with no money. I will never do business with this company again. I asked to speak to someone in management and I was informed by a girl name Missy that there was noone there but they would fwd my number and have someone call me back in 48 to 72 hrs.

I understand the procedures they had to go through for my safety but I felt as a consumer and it was my own money they should have at least informed prior to canceling so I could get my money back. I've been back in the country 3 weeks now and have not seen gotten a check back. This is the worse company I have ever dealt with in my life.

I have been trying to use my bonus points since oct. 2008 and cant. They keep saying there computers are down, How is a company's computer down for 7 months and they still be in business.

In December 2009, a charge appeared on my account for $215.09 to Ebay International. This was not a valid charge and after months of trying to dispute this, I was told by Wired Plastic that visa told them this was an irreversible charge. I've been a customer for 4 years and this was the answer I received from them. Thats $215 down the drain to god knows who. Your money is not safe with this account. They rip you off. Do NOT do business with wired plastic!!!!

Financial problems.

Just to add my 2 cents about Wired Plastic. Well i see a lotta complaints here but i have them for 7 yrs and have had direct deposits for 3 of my jobs including my tax refunds into this account. I only had one incident for a double charge. I printed the online statement and showed the merchant and the next few days i was credited that amount. This is good account if u just need a Visa card. I pay ALL my bills online with them now. Very covienent and less haggle then writing checks or money orders. But yah read the fine print b4 u get an account as there are fees as with any bank account.

Refused to refund my balance on their prepaid plastic card. I have emailed them and called them and they will not close my account without me paying them $15.00. I was never informed that I would be charged to close an account with them.

Balance on account $2.74.

On Dec 31,2008 I withdrew $500 from an ATM that was disfunctional. It charged me as if the money was disbursed. I had to write a dispute about was happened. They told me it would take 60 to 90 days fro the money to be placed back on my account. Itold them I have bills to pay but they did not care. I am still waiting for my account to be updated.

During this time, I had to pay $145 late fees to my landlord for rent. I could have used the late fees for other bills at home.

I put in a dispute for a fradulent charge in October and was never contacted about the resolution. I contacted wired plastic and they informed me that they refuse to reverse the charge due to the merchant having proof it's valid. I argued that it's impossible due to the merchant not having my signature. I requested a fax copy of what the merchant had sent them. I was told it would be faxed ASAP, never done. I called back and was told it would be done by 5, never done. I called back and was told it would be done by 8pm, not done. I called the very next day was told records show it was done. I explained if it was done I would not be calling. I again requested the merchant info along with proof that it was previously done. Still have not been received.

Caused financial hardship.

While on vacation in Augusta GA, my card number was stolen and used in Ohio at a vet office. Upon finding this out I was charged 200.00. I called Wired plastic to ask them what I needed to do to get that money refunded to my account. I was told that I needed after sending it by fax almost 2 months ago I have yet to hear anything from them. My phone calls are ignored. Was told that no one can help me other than the despute department that does NOT take phone calls.

The funds that were used were for my car insurance in which was canceled

I have read alot of bad reviews about this card, however I have had the card for over three years and have not had any kind of problems that have been mentioned. Although, there were 3 times when I would withdraw money from a Bank of America ATM and it would make a funny noise and give me a receipt, but no money. Of course, Bank of America is not able to help in this situation since the credit card is from a different company. But when this happened, the money would show up on my account the next morning all three times.

The company Wired Plastic may have screwed over people, but I'm sticking with them because of how good they are to me. And they never advertise to report to credit bureau. This is a good card to have if your on chexsystems and cannot get a bank account for direct deposit.

i've been reading about everybody els problem with this card i haven't had this card no more than 2 weeks and i have had problems i tried to link the card to paypal,paypal sent to small deposits twice and it didn't post to the wired plastic account so thats a redflag for me.so today i called them and closed the account don't get this their a joke.

stress

I finally got my refund and the check they sent you can't cash it there isn't any signature or bank logo on it I took it to several of the places I normally go to and the stated they can't cash the check I need them to send me a check with a bank logo & a signature I also spoke with a rep whom would not list her name but stated many other customers were able to cash their checks.

I have my ss disability payments direct deposited on my wired plastic acct. Over 1 1/2 yrs ago I went to prison and was not in posession of the card and 3200.00 was stolen from me. I did not know this until I got out in May of this year at which time I filed a dispute. I was told that all this money was recoverable because I proved I was incarcerated and could not have spent the money. I was told it could take up to 3 mos. (90)days to receive the money.

I called every 2 weeks to make sure everything was in order and the process was proceeding along as expected and was assured each and every time by representatives and supervisors that everything was in order and I could expect the money at around 85-90 days after the dispute was filed.

8 days prior to the 90 days I called again and they told me that sin ce I didn't file the dispute in time that I was not entitled to the money. I explained agian that I was incarcerated and they said its not our fault you were in prison this is money that I also have to pay back to the government since some of it I waqs not entitled to after being locked up.

This was money I was going to use to rebuild my life and get on my feet after this horrible experience. I now am paying back money to the government that I never received in my possession

I had went to a Quick Trip on Thursday the 31st of July 08 for gas. I had used Debit before at the pumps and never had an issue. Well, this time Wired Plastic descides they are not going to release the $100 hold on my account. I know the $100 hold is standard for debit at the pump. Now Quick Trip says they are only supposed to be able to hold it for maybe 2 hours. It is going on a week now.

I called wired plastic and asked them to release the money they told me they will hold it up to 15 days. As of 8/07/08 they still have a hold on my 100 dollars. I even had quick trip send them a fax saying they already received the funds but still Wired plastic will not release it.

I also discussed with them about a fradulent charge I had not authorized. They told me wait for the transaction to go through and then after 15 days you can dispute it but it will take up to 90 day to recover anything. So, according to Wired Plastic I am just supposed to let the crooks steal my money and then try to pursue them and i may or may not recover that money in 90 days. Iam currently preparing to cancelled my service at wired plastic but have to realign my direct deposit and also now all my other bills have to be changed over. I had been with them over 3 or 4 years.

I had an electric bill to pay but could not because of the hold on my $100. I had to personally beg the electric company not to turn off my power until I get paid again. They barely relented gave me 2 days. I have to pray to the gods who are holding my money hostage that they release the funds in 2 days.

Within the 2 or more years i have done business with wired plastic they have had problems with their computers or theirselves duplicating authorizations which had already been settled and paid out! They did this to hold money and make interest on money that was not theirs to take!

One of the times they duplicated almost 300.00 in authorizations at one time leaving me with a negative balance when i should have had about 297.00 or more and my grandmother died that weekend and guess what! I had to miss my own grandmothers funeral because i didnt have the money to buy my plane ticket.

Much to my fault, i kept doing business with them and this problem happened many more times! Well, no more! I am doing like another customer did and cutting my losses and cutting their card and mailing it back to them in pieces like they left me financially many times!

Money was deposited into this account. This account was inactive. I called to get the money back was told 2-3 weeks. Called back was told 45 days. They have no problem taking you oney right away. They do not want to give it back

I need the money gas and food are so high and this is my money.

I was unhappy with customer service, service and being very upset accidently mentioned closeing the account. Paulina without informing me of any procedures involved closed the account after only saying bye. I feel she should have informed me of any fees, or procedure involved when closing an account. She did not. She also, knew that there was at least one deposit pending from pay-pal for $600.00 that had not posted yet and was due to in one more day. Knowing this she could have informed me of any refund policies that could affect the pending deposit.

Also, most companies try to keep a customer instead of just saying good bye to a customer when they are abviously upset and talk about closing the account especially knowing of a $600.00 deposit due to clear on the next day. I then call back in 10 minutes and speak with Matt who I tell that I made a mistake and accidently closed my account could he please cancel the request. He refuses to help me and doesn't even try to help me in any way. He only keeps repeating that too bad for me he won't help me.

Also, states that Paulina was sitting right there with him and I can't call back 2 hours later and say I made a mistake an want to keep my account open. I corrected him and told him it had only been 10 minutes not 2 hours. He didn't care, still refuseing to help me and would not keep my account open.

Why was one request so quickly acted one ane the other was not even considered. I feel that was unfair to say the least. I then asked Matt if I could speak to a supervisor and he told me he was a supervisor. I then asked who it was he answered to and he engaged in a sort of guessing game with me because he did not want to answer this question. After several minutes and questions I finally got an answer from Matt that he had a supervisor. The supervisor had already left for the day.

I've had the Wired Plastic card for about 3 years and have never had a problem with them. I was inspired to write after reading some of the reviews here. I've NEVER seen Wired Plastic claim to help your credit. They had a sister card for a short while which did report to credit agencies but other than being owned by the same group it was completely different. I've also never seen Wired Plastic claim to be a bank.

In many of these reviews people keep referring Wired Plastic as a bank, and thus you should be treated as a bank. They arn't a bank, they are a payment processor. You don't have a checking account or savings account. It's simply one of a ton of options for pre-paid Visa cards. Yes they have monthly fees amongst other fees, which are all clearly written.

I have had this card for years and I look at these complaints for the first time and I didn't know I had somewhere to vent, what bank charges you to call them What bank don't have a 800# You have to pay your long distance company and pay them for calling. What!

Then I wanted to send money to my stock account how about they told me no How can you tell me where I can send my money and meant no too, I still was unable to get that money in the account from them.

I have had a wired plastic card for over five years. Had some minor problems with recieving new cards on time, but nothing major. My paychecks have been direct deposited everyweek for the past three years. However, I decided to direct deposit my income tax refund to my account. Their website advertises instant access to government funds and paychecks. I have had no issues with my paychecks, so felt safe to have my IRS refund deposited. The IRS deposited my funds, but they have not showed up in my account. I am now being told it takes 8 to 15 business days for government deposits.

Had I known this I would have never done this. I would have gotten a check faster. I requested to speak to a supervisor about this. I explained to her had I known this I would have never done direct deposit. Of course there was nothing she could do. When I told her I was going to cancel my account with Wiredplastic, she said we will be sorry to lose you. I am not a valued customer after all the years I have been with them. DO NOT USE Direct Deposit for your REFUND if you want it quickly, because you will not get quickly. I don't even know if I will get it now.

I called in on March 17th with a problem with my card. I could not get it to read at POS. I called into customer service, and the girl that answered me asked, 'In order to ensure your privacy, can I have your credit visacard number?' I asked, 'How does me giving you my credit card number ensure my privacy?' She said, 'Sir, do you want help or not?' I asked to speak with her supervisor, then she hung up on me. I called back and another girl answered. I asked the same question. She too, hung up on me.

I called back and got to speak with a supervisor. I told her what happened, after she, too, asked me for my card number to ensure my privacy. She asked, "Did you need help with your card?" I asked her if this was standard procedure to treat their customers this way. She said no. But, I know nothing will be done. So I cut my card up and mailed it back to them. Please, do yourself a favor, and destroy yours, too.

Just extremely frustrating.

I have an acct with wired plastic. On 08/29/07 I went to PR and rented a car from Enterprise. They made a mistake and charged my acct twice. The branch manger in PR issued a refund and sent in a letter with the company letterhead. She also called and spoke to the general manager at wired plastic. WP has refused to issue the refund in the amount of $414.

All the supervisors and personnel that I have spoken to at wired plastic have been rude and unhelpful. I also found out that every time you call WP they charge you 95 cents!

Nobody hasheard of this bank, I cannot get direct deposit like they said would work, but I have not yet deposit any cash yet I would like to cancel. I'm always told Bank Unknown.

I've spent the last 45 mins or so reading this page of complaints and one good comment. I've personally had a Wired Plastic card now for over 3 years. Yes, there have been a couple of snags but I've always been able to get them fixed or at least questions answered promptly anytime I've called.

I really feel for these people but the website says it's a prepaid debit card and tells you exactly what the fees are, mine are $3.95 a month. They tell you they do not report to any credit companies to help fix your credit.

My advice to anyone getting any credit type card is to be very sure to read all the fine print and if it doesn't fit what you want then don't get it.

I purchased 2 cell phones, under the promise of a rebate and after carefully following all instructions, had the rebates denied.

Out $400 and required to complete a Cingular contract. Plus the phone sent broke and is not covered under warrenty.

I have been unable to access statements, and or verify any and all transactions. C/R refuses to acknowledge inquiries including E-mail communications. In addition, credit card fails to include my middle initial.

I have had a wired plastic card for over 2 years and used it many times to rent a car with no problem. All the sudden today I rent a van from Enterprise who put through a sales transaction on my card for $200. Then I find out that Wired Plastic had taken it upon themselves to add $30 to the authorization.

When I called customer service they said they had changed the terms and conditions of my card. They now put a 15% surcharge on your card when you rent a vehicle. Now call me irrational if you will, but Enterprise charged me $200 even though my rental will only cost me around $100 to make sure they had enough money to cover incidentals, so who the heck is Wired Plastic to charge me an extra $30 for the same thing!

They told me the $30 would be return after I return the rental car. Even though they only hit me for $30, multiply that by a couple of thousand of other customers per day and figure how much interest this company must be earning on our hard earned cash.

i foolishly sent $780 for two wired plastic cards via money gram. they sent the wrong amounts to each card. money gram kept telling me to call wired plastic, and vice-versa. the money finally showed up. in addition, p hut had charged my card then put the money back. a wired plastic csr told me to have them call so i'd have access to the money. when the p hut rep called, they hassled her about an authorization number, etc.; the wp csr said the woman just needed to give my name

wired plastic and money gram caused me all sorts of grief. and do you know they had the nerve to charge me for the csr calls? if they hadn't been so busy shuffling me around, i wouldn't have had to spend so much time on the phone. NEVER AGAIN. i told both i'd never do business with them again, and i'd make it my plan in life to expose them 4 the lousy businesses they are.

There was an international transaction in the amount of $480 debited from my Wired Plastic account. Two months later, I disputed the transaction and the Dispute department returned my money. Three months after I received my money back, the money was again TAKEN! I disputed the charge but got no where. I sent certified letters, threatened legal action...I even sent a complaint to the Utah BBB for their bad business! Finally I'm fed up with it, I retained an attorney and have a small claims case against them.

I have two children to care for. Although $480 is not A LOT OF MONEY, it is still money I worked for. It caused me financial hardship, I'm late on some of my bills because of this!!!

This company is just too much!! How can you send an express payment through moneygram, and wired plastic NEVER receive it. I had a reference number, store location, and moneygram telling me that Wired Plastic received the money but Wired Plastic would not credit my card.

I have been using wiredplastic for over 6 years now and deposited well over $300,000.00 in that time through direct deposit and western union. In that time I have only had two problems. A hotel clerk not knowing what she was doing and charged my card twice. I had called wiredplastic and the hotel and wired plastic took care of my problem within 1 day! The other was my PIN did not work at an ATM, again called wiredplastic and that issue was taken care of within 20 minutes! I feel for these people and their experiences. But I only haved to say that wired plastic is great!

I had closed my account on a Tuesday night and the next morning my direct deposit from my work went through. I called wired plastic and they told me that they would send a check for the amount in my account. I still haven't received anything and they have been telling me that they sent it out in Feb and now they say that they sent it out on March 1st. I still haven't received anything. I DON'T KNOW WHAT TO DO AND I REALLY NEED THAT MONEY SINCE I AM 9 MONTHS PREGNANT AND MY BABY IS ALMOST DUE.

I just had $120 come up missing on my Wired Plastic account from an internet purchase.

When I made the purchase, the card was decline. I called for the balance and there was only $15 in the account - it should have $120. I have the Western Union receipts but I don't know what happen to that $120.

You can't call them - no one is there.

I cannot get a monthly statements without paying a fee and my account has been deactivated.

I think this company is a scam because they owe me $123.97. They have all kinds of excuses.

I don't want to deal with this card, I just want my money.

I tried to pay a fee to post a bond using two of my credit cards. A transcation was processed on my Wired Plastic card, but not for the full amount of the bond. Government Payment Services never acquired my funds, but Wired Plastic is holding my funds for thirty days.

It is too close to the holidays for my funds to be held, and when I contacted the customer service hotline they were not sympathetic or helpful.

I have just figured out why my balance totals and theirs are different. It is because they doubled a withdrawl I made. It took me awhile to figure out what the heck was going on and this is it.

I tried over and over to reach someone in customer support and have gotten nowhere. The support number is long distance call and they keep you on hold forever before you accidently get cut off.

I lost a lot of money because I did not understand that they were taking out withdrawls twice, from the same place and for the same amount.

I think this is the biggest scam or whatever you want to call it. You try to get to them by telephone and you are sent to some 801 number and then it cuts you off.

They advertised that I was approved for $1500, that I desperately needed for medical bills, but when I called the woman said they have not gotten it set up with the bank yet. This has been at least 3 weeks and no results.

She told me to go on the website and there would be a link there to get the $1500 put on my card. NOT THERE EITHER.

I needed this money to pay some medical bills, plus I thought this would help me clear my credit rating.

I went to a Bank of America ATM to withdraw $500 with my Wired Plastic card. I heard a noise from the ATM, the money jammed,and I recieved a receipt but no money!

I immediately reported this to a bank employee who told me unless I have an account this is not their problem and that I should go to my credit card company.

I called Wired Plastic and they told me to fax them a dispute. Approximately 6 weeks later the money was put back in my account, I paid a bill and withdrew $200. The next day B of A took the $500 out again, leaving a negative balance in my account. I called wired plastic and they told me to fax them another dispute.

Two weeks later their dispute department emailed me and said B of A reported that I RECEIVED THIS MONEY. Wired Plastic put an authorization of $320 back in my account which was held by them for 6 months. I paid in the remaining negative amount but I am still out $500.

Bank of America or Wired Plastic will not help me and unless I go to an attorney it seems I am out of luck.

My daughter, who was under 18 at the time, signed up for this bogus credit card. All we want to do at this point is close the account. They said we had to send the card back which we did, but they still keep drawing money from my credit card.

There is a credit balance due us, but at this point they can keep it all!

All we want to do is close the account.

Wired Plastic switched from a MasterCard to Visa. After the switch I began to notice many charges double and triple posted to my account.

I immediately called a supervisor who told me that it had not posted that many times. The supervisor refused to listen to his own automated system to hear for himself.

I advised the supervisor that my rental car had posted twice leaving me with no money. He blamed the rental agency for the mistake. I advised that in a conference call with the rental agency and the Wired Plastic service rep, the rental agency confirmed no duplicate withdrawal came from them.

It is almost two months later and my account is still not fixed. Not only did they withdraw the authorization for the rental, but they also withdrew the final charges from the account. And now they have charged me the difference between the authorization and the final payment. That is a total of three charges.

Wired Plastic contends that I had received an undue credit to my card. I have explained to them that even the internet system showing my offical settlements does not have any such credits.

Wired Plastic refuses to let me talk to anyone in the disputes department. They refuse to tell me what goverment agency regulates their transactions. They owe me money and I cannot do anything about it.

I don't even know where to begin!

I've had serious trouble with Wired Plastic since the day I signed up with them. First, this is a Debt Card NOT a Credit Card which limits alot of purchases. Half the time a charge won't go through and if I try to get money at an ATM I am told to "contact my bank."

When I try to contact them, I am told my code and password weren't any good. They have so much "user protection" ,which they seemed to update monthly, but the only people locked out of the account are the account USERS!

Because of these "security updates" I was supposed to receive a new card but never received it. When I finally reached them they said it was sent and if I wanted "another" card I would have to pay another $15 for it.

Well guess what, Wired Plastic, I'VE HAD IT WITH YOU!

I never received a card from Wired Plastic, even after I made several attempts to contact them.

I no longer want this card, and am canceling my request.

This company should really work on its customer satisfaction program.

I loaded over $3,000 onto my card, but was never able to access my account online and check my transaction history.

Everytime I got an account balance from an ATM the results was always less and less, and I wasn't making any purchases. When I tried to reach customer service I could never get through.

I'm still in the dark.

I've loaded over $ 3,000.00 onto my card, but was never able to access my account online. Unabling me to access any transaction history. Everytime I got an account balance from an ATM the results were allways less and less, and I wasn't making any purchases. When I try to reach costomer service I never got through. Not even now, so I'm still in the dark.

I have had nothing but trouble from this company. Now, I can't even access my account info - I just get a blank page.

They have kept my annuity payments, beyond my due dates. They charge for calls into their company. And now they have sent out new cards, changing from MASTERCARD to VISA but when you call to activate you're asked for a "phone password", which I was never received. Then the phone just hangs up on you!

I paid $49.95 for a Wired Plastic prepaid credit card, but they never sent the card to me. So I called them and they told me that for some reason their computer could not prove who I was, so I needed to fax them a copy of my social security card and driver's license!

I told them to cancel my card and send me a refund. The customer service rep. said that he would put a note on his supervisor's desk. I very seriously doubt that they will ever refund my money but I am more concerned that I paid for the credit card out of my checking account and they now have my checking account information.

WIRED PLASTIC - One Global Finance - BANKFIRST all the same.

I had made a deposit transation via western union and received my reciept signed by the store management. Now the store is saying I never gave them the cash, even though my Wired Plastic got the transaction (money) and I started to use it.

Several days later I'm cut off from my Wired Plastic account. I needed that money to pay my bills.

A fancy debit card called Wired Plastic is claiming, through affiliate websites and emails, that it builds credit and reports to credit bureaus. It does not and cannot.

I'm just concerned about others who are trying to rebuild credit and pay the absurd fees associated with this card and then learn -- nothing reported to the bureaus.

Byron's right -- it's just a debit card which won't do a thing for anyone's credit. Better to save your money and avoid the fees, which may very well be substantial, as the folks below will tell you.