They are holding all 7,000 of my money and they are going to take a month to process my fund to release them in check form. It is crazy they are a rip off.
Consumer Complaints & Reviews
I decided to go with this card due to all the so called A++ reviews that are floating around the internet. I now believe these reviews were done by paid spokespeople and not actual card users.
This company "nickles and dimes" their customers to death. I went to purchase a $1500 money order and never had any problem doing so before using a prepaid card. It was declined. I had almost $2k on the card at the time. So I get out of line, call Customer Service and they charged me $0.99 for just calling the number. An additional $1.99 was charged for talking with one of the reps from India who could only recite back the terms and conditions on the card holder agreements. I found out the following:
You can only use $1K a day on purchases. $530 per day ATM withdrawals but you have to do it in 2 withdrawals! Yep, that's what I was told. So they are gouging you for every single cent they can!
They also took away the capability to use your card at a gas pump which is ridiculous! I have never had a problem with using a prepaid card at a gas pump. Now I have to walk inside every time I want to use it.
Stay away from this card! I had for 2 months now and I am going back to Capital One prepaid which I now realize is the best card out there.
I rent a car and paid 100.00 for the deposit this card charged me an additional 15.00 and refused to release the funds for 30 days even after the transaction was complete. They then charged me 3.00 each time I called to tell them that the merchant had closed out the transaction and I paid for the rental and the funds were to be release the merchant Rent A Wreck in Greensboro NC even called and tried to get them to release the funds. they refused I had call and ask for a fax number to send a letter to them from Rent A Wreck showing that the transaction was closed they lied and wasted my time and money saying that they did not have a fax machine or a corporate number for me to contact. They gave the merchant the fax number and Charge me for when I called and when the merchant called regarding my account 3.00 Each time.
They release the funds and then I thought this delima would be over but then I rented a room at The Double Tree My Card was charged 3 times however the Hotel said that they only charge it 2 times. The Double Tree was suppose to Charge my card Once for 97.15 The Charged it for 2 transactions of 42 dollars and some Change which was there mistake however. When I looked at my account it was 3 Charges 1 for 63 dollars and some change and another for 47 dollars and some change and 55 dollars and some change total of 165 dollars and some change which was 68.00 over the room and then I had also went out to eat at Chili's in Cary NC and my bill came to 60.11 and The card company charged and additional $12 and some change over my bill.
This was totally unreasonable being that I paid for my meal after I ate and was ready to leave there was no need to do a deposit on that as well. and if I call them recarding it or the merchant calls they charge me 3.00. This Card needs to be forced to Close or Change there way of doing business it is unethical. They over charge you for meals and hotel and car rental stays and then tell you to wait 30 days for your hard earn money When it's not necessary to do so. If you have paid what you owe and don't need to use the service anymore you should expect the hold to be release if not immediately at least with in reason a day or two not 30 days.
When I contact the customer service department a manager by the name of John told me that it takes 30 days for funds to be released even after the company has released the deposit but I got an email from the Credit Card Company saying it takes 7 days. This is not a Consumer friendly card. You can not budget because you never know the exact amount they will hold its always something different Which causes you to have to call them about the transaction or balance. And if you don't have internet with you on the go to check you balance you can be thinking you have one amount in your account and find out thats not what you have at all. I just want my funds returned to me. By January of next year I will have my direct deposit going else where
i have had 2 things happen, the first time was an atm transaction, i tried to get money out and the atm said an error has occured. the Upside card took the money out and i never got it, it went back and fourth between the upside card and the atm company and i never got anything,
this time is my direct deposit from my job, they looked into it and said the direct deposit cleared but never went into my account, this guy from the Upside card keeps emailing me saying they are looking into it, but since i have this card i was getting direct depoit every two weeks then here about a month ago, the company i worked for sold to another company, now i get paid every week,
the upside card keeps saying that nothing was deposited, when i have my stub from my comany that says it was. it has caused me to get behind, and i have been charged late fees for my bills that i pay every week. and a lot of stress over this, i have stopped my direct deposit from this card and when i tried to call them they charged me 2 dollars just to talk to someone.
