Rushcard

My brother-in-law and his wife went through the same thing. Their taxes were suppose to DD onto the Rushcard on the 8th and they placed a hold on the funds stating that they needed them to fax all the documents for verification. I work for a loan company and was really concerned about identity theft, so we researched the company and found this website which made my concerns even worse.

I contacted the Federal Trade Commission and found that Bancorp Bank backs this company and the FDIC handles all of Bancorp's complaints. We contacted the FDIC and made a report, then faxed over the documents Rushcard requested. When we called to make sure they received the fax, I let them know we had contacted the FDIC, the Federal trade commission and the Attorney General's office about this. They noted my brother-in-law's account that we had contacted these agencies and the hold on their account was released with in a matter of hours.

So I would suggest contacting the FDIC and making a report then letting Rushcard know that you have done this. It seems like if they are in real danger of getting in trouble, they act pretty fast. I hope this helps. Here is the number of the FDIC: 877-275-3342.

I decided to do my taxes myself this year to save a little money. I applied for a rush card to have my refund direct deposited. I was supposed to have my money on February 8 and here it is now, the 10th and I still do not have it. I had to fax them all of my ID's including a marriage license because my husband's name is on the refund first and the card is in my name. Well, when I signed up for the direct deposit, I saw nothing saying anything about joint returns and having to prove who you are. Well, I have faxed 6 different documents 10 times and I have emailed documents 20 times and every time i call them, I get the run around. they can't seem to find my emails....but i have acknowledgement emails with ticket numbers... isn't that funny? Where is my money? If I knew that things were going to be like this, I would have never ever signed up for it that is for sure. As soon as I get my money, I am canceling my card and get something else!

I had my tax return put into my account. They needed additional info from me. I sent them copies of social security ID and a state ID. Everything matched. They give me the run around and then they turn around and send it back to the IRS. I have to find another way to deposit my money and have to wait even longer for it and hope my bills can wait. Russell, you need new employees that don't give the run around.

On February 4th, 2012 I contacted Rush Card's customer service located in India to have a lost card replaced. I asked for it to be expedited and was told it would cost $30.00 to be FedEx to me in two-three business days and I should have it by February 7, 2012. On Tuesday February 6th I contacted Rush customer service to request FedEx tracking number and was told that they didn't have it but I should receive the card by tomorrow February 7th, 2012 because it was FedEx . I contacted FedEx and was informed they had nothing in the system that was coming from Rush Card and that for them to send it a tracking number had to be generated initially. I called Rush Card customer service and told them what FedEx said and they insure me that they had sent it FedEx and was waiting for Rush corporate office to email them tracking number but I would be receiving my card that day or next day. They also told me to call back at 4 pm and they would have tracking number.

I called and no tracking number but still they insisted they had sent out the card. Well, on February 8th, I had not received the card and contacted them. They told me, "Oh, we will expedite out another card. Call back tomorrow for tracking number." When I contacted them today the February 9th I was informed they had never sent it FedEx the first time it was sent in regular mail and they were sorry. This is my first complaint dealing with Rush Card in two years of having a Rush Card. Though now after reading others post I feel foolish that had my SS money and IRS refund directly deposit to this organization. I was motivated by I wanted to support Russell **. I'm now upset with this organization because they could have told me the first time I called that it was sent regular mail if their data entry was done properly. India kept saying it was a technical error and it makes me think that if Rush Card was using Americans in customer service perhaps I wouldn't have this problem. This inconvenience has resulted in me financial distress. Why I'm supporting supposed American company who is farming out jobs to non-Americans?

Do not purchase a RushCard! My friend had her taxes released on Feb. 1. As of Feb. 7 her funds had not been released. She called on Feb. 8. The money was on card but when she went to bank to withdraw, it said decline. After calling customer service, she was told they had a 24-48 hour hold on it. I went online and searched for the policy on this and I called customer service back. After waiting on hold for about 30 minutes, I asked the rep to tell me online where their policy states that. I did my research and after my fussing and acting irate, she said the funds had been released. We went to the ATM and she was able to use her card immediately. They are full of **!

I was sent an email on 2/2/2012 that Rushcard received my tax return, and needed documents for the money to released. I called right away, and the Indian customer service agent picked up, and spoke very bad English. After she asked me all kinds of ridiculous questions on where my money was coming from. She attempted to read me some verification questions to release my funds. After several attempts of me trying to understand and answer the questions correctly, she advised me that my card was blocked, and needed some documents to unblock my card. She requested my husband and my ID and SSC, 1040 form, marriage certificate, and a utility bill.

They immediately faxed those documents from my rental office. I called back an hour later, to see if they had gotten the information. They said that my husband's SSN was unable to be seen, and to re-fax it or email it. From there, I did so and called back the next day, only to get the same message and to send them again. This brings us to Sunday, where I faxed them the papers again, and emailed them. An agent said they have them, and would forward the information for verification, and it would take 3 business days to release the money.

On Monday, I called to make sure everything was in place, and I got some ** about my marriage certificate not being signed in the right place. I explained to the supervisor where the signature was, and she said, "fine, I will put a rush on the process, call back in the morning if the money was not received". Here it is, Thursday 2/9/2012, and still nothing. My rent is due, I have no phone, no internet, no food with 2 young children, and the electricity is about to be shut off, and bunch of other stress, because this money is not being released. I need to know if there is something we can do here. This is crazy, and a huge scam! If anyone can help, please reply to my email!

I followed today the advice of Catherine of Apple Valley, CA (posted on Feb. 6, 2012) and wrote to this email for Rushcard and within a couple hours my money was unblocked. I must say thanks to Catherine for posting information below. I plan on having all my money out this account by this weekend, but I plan on continuing to pursue them because of their practices and because of so many people being taken advantage of. Can you imagine the amount of interest that they are accumulating daily by holding on to people's money without good reasoning? Below is the response that I received from them and it is funny what he is saying to me because this is what I was telling them from day one.

"Good Afternoon,

I sincerely apologize for this. I have reviewed your account and have unblocked your card. The $2,000 credit sent a red flag to our fraud department and the representative handling your account did not see the original debit. Since we do not allow your account to be credited if the original purchase was not on the account, she then blocked the card. Once again I sincerely apologize for this and I have unblocked the card. You can start using it again. If you have any other questions or concerns feel free to email me directly.

RushCard"

On 11/30/2011, I made a purchase from my card for $2,000.00 to PayPal Jiauet, a company in China, through PayPal. I did not receive my goods, so I put in a dispute with PayPal, and henceforth, I received a refund of $2,000.00 on 01/31/2012. On 02/05/2012, I went to pay a bill online, and they told me that my card was declined to my amazement, and when I checked my account, I saw that it was blocked. I then called them, and spoke to someone in India, who stated that I would have to send in verification from PayPal.

I sent it out on 2/5/12, and have not been able to reach them ever since. By blocking my card, they have also blocked me from my paycheck that was deposited on 02/04/12. Why am I talking to someone in India, who cannot solve my issue, and they have to pass on the info to corporate headquarters, where we can't speak to anyone about our money. I have never ever heard of a business that deals like this. Last but not the least, it would be nice to speak to someone on the phone that can solve my issue, instead of speaking to people in India who have to pass on the information to someone I can't talk to, but who makes a decision on when I can pay my bills with my money.

On Feb. 3, 2012, I spoke to a Rushcard customer service agent and she checked to see if my IRS tax refund had posted to my account yet and she said no, but as soon as it does, the funds will be immediately available. On Feb. 6, 2012, my IRS refund was posted to my account and should have been available. I called Rushcard's customer service and the operator said that I needed to fax them a copy of me and my husband's driver's licenses, me and my husband's social security card, our 1040 and also our marriage license. Within minutes, I faxed over all the required documents. I called customer service an hour later to make sure they received everything and the rep said the numbers on the social security cards were too dark. I lightened the ink and re-faxed.

An hour later, I tried to call customer service again and they were too busy and to call back later. It is 5 hours later and they still are not taking any calls. I am very angry that they are holding people's money who need it. This is unnecessary stress that should have not occurred. Can I give my mortgage company the customer service number and have a Rushcard rep stop the foreclosure that could have been prevented if they would have given me my money on time? No, I don't think so! Something needs to be done about this.

RushCard is running a scam. After reading all these blog about RushCard, it is the exact same thing I am going through. I keep faxing them my personal information but the say it is too dark, they have not received it even though I have confirmation codes. I am a single mother of four who does not have any money to give away. They have been withholding my money. Something needs to get done. Russell Simmons is a rip off. Somebody needs to warn people before it is too late.

I finally got my tax refund. I had to go to the Rushcard Facebook page and get the email address for the corporate office in order to get my problem resolved. The email address is: community@rushcard.com. I hope it helps. There is absolutely no customer service at the phone number or email provided on Rushcard's website. I firmly believe the person on the other end is trained to avoid helping us! Good luck. I sincerely hope everyone can get this resolved. Money is not something that should be kept from its rightful owner!

On 01/25/12 I made a deposit of $999.00 on my Rushcard. Later on that day, I tried to make a payment on a bill and it declined so I contacted Rushcard customer service to see why my payment was declined and they advised me that because I had my card mail to the VI 6 months ago, I need to send in verification of my address even though that had happened so long ago and they finally decided to say something about it. I was by 1 of the CSR that I needed 2 send in a copy of my SS card, copy of my id, and a bill verifying my address and once I sent that in, it would be 24 to 48 hours for corporate to unblock my card and my funds would be available. I went right away, fax the documents they advise me. They were too dark so I re-fax them and they told me again they were too dark so I scanned the documents and emailed them 3 times to make sure they got them. They advised me on the 27th that they received the documents and that in 24 to 48 hours and my card would be unblocked.

It is now 02/05/12 and my card is still blocked. Customer service representatives and the so-called supervisors are continuing to give me the same ** excuses that they are waiting on corporate to unblock it and they are not responding to any of there emails and that I should wait until they call me. I then asked them for corporate number and they advised me that they don't have a number for them and then give me some bogus email and they only verified that they receive the email. I place a call everyday to Rushcard about my money and they are giving me ** reasons why my card is still blocked. I'm pregnant. I have bills behind and I'm stressed out and have even cried about this. I just want my money and that's it. After that I will cut that card up and never look back. I need my money. Is there anybody that can help me out and let me know what to do at this point? What kind of legal matter can I do? Please someone give me some kind of information on what to do.

I have two cards and loaded $50 onto one card and couldn't use it. Trying to get a hold of customer service was a joke. So I needed to purchase an airline ticket online and loaded $250 onto the same card. It still didn't work. So I finally get a hold of customer service and they tell me that the card is working perfectly. I told them that apparently it's not when I cannot use it. It keeps coming up card is invalid, so I decided to transfer the funds minus the monthly charge of $9.95 onto my second card. It charged me another $14.95 to use it, so when I went to purchase the ticket again the card came up invalid. I contacted customer service again, this being the third time, and they stated the same thing: the card is working perfect. Well obviously not, when I can't use it. They told me to try using it as a debit card and so I did. It still didn't work. So I called them one more time and they stated there was nothing they could do but issue me another card and I told them, "Why? So it too cannot be used?"

I told them I wanted all of my money back ($300) that I loaded onto the card initially and they stated that they couldn't do that. They could only send what was left on the card after their charges, which was $274. I told them that I shouldn't be charged for a card I couldn't use and they said they couldn't change that. I want my full amount back and for this company to be shut down. I have to wait 7-11 days for my refund and I've read a customer review that they've been waiting for a year to get their refund.

I am very pissed off the way that Mr. Richard ** has lied to Americans about this fraudulent prepaid card. For one, there were overcharges of $2.27 per transaction; never told $1.00 per transaction. My balance should have been $20.90 instead of $11.90. I used my card at the Pentagon Subway and was told that my balance was $11.90. After using the subway, I found my balance to be $1.68 when I never used the card that same day 2/4/12.

I am pissed and disgruntled at Mr. Richard ** and his fraud! You are a scam artist and worse than Medoff! I am going to Capital Hill and writing a letter to President Barack Obama. Mr. Richard **, you are an unethical and fraudulent businessman. It is now catching up with you. I wonder whether the "baby phat" card is doing the same thing; probably! Americans, do not support the Rushcard scam! It's a scam and ripoff. Everyone should file a class action suit..seriously! Do not support the Russell Simmons or Kimora Simmons credit card scam!

The Rushcard is a total scam. A client of ours ordered a Rushcard, to make it easy to receive her income tax. According to Russell Simmons Rushcard, you will receive your income tax faster. My client's income tax was posted on January 24, 2012, and Rushcard put a hold on her money, requesting that she send in a copy of her ID, social security card, 2 bills, and a copy of her W-2 form, and it would take up to 5 (five) days to verify the information. This is a total scam.

This company (Russell Simmons, Rush Card) is holding millions of dollars of Americans' hard earned tax returns. Prior to my client's tax return were posted to her Rushcard, my client was required to make a deposit to activate her Rushcard. She made a deposit of $300.00 on January 20, 2012, Rushcard immediately withdrew $9.95 twice, for card fees, for a total of $19.90, and as of today ( February 4th), she has not been able to use the Rushcard to make purchases, nor withdraw money.

Mr. Simmons is currently under investigation in 5 (five) states, by the Attorney General, and the FBI, for scam, and we are in the process of compiling information on victims of the Rushcard scam. If you believe that you have been victimized by the Rushcard scam, and would like to be named in the Rushcard class action suit, please email us at ** with the information, on how you believe that you have been scammed/victimized by Mr. Simmons Rushcard. Email your Information today, so you have 10 days to get your information to us.

Rushcard has been withholding $4,000 in funds wrongfully. The IRS has dispersed the funds and Rushcard is wrongfully withholding them and refusing to let me speak with a supervisor. They are beating around the bush, while I was 3 hours on hold, telling me they were transferring me to the verification department. Then after being hung up on, to be told there's no such thing as a verification department.

This is a scam and a hurtful business and there is nothing I can do about it but just take it. They had me fax a SSC and marriage certificate and state ID. I mean, what are they gonna do if we aren't married, just keep our money? And there's nothing I can do. I'm gonna lose my house. I'm in tears over this.

I was told by my accountant that this would be the best way for me to get my tax refund. I was given a temporary card, and was told my personalized card would be mailed out. Twenty-one days later, still no card. My refund was deposited to the card but I have no access and they offer card to card transfer but when attempting to do that, they are having "issues".

I used an ATM in Alabama, and during the transaction, the ATM reset itself, and I never received my money. I called Rushcard, and filed a dispute. They told me it would take 45 to 60 days to be resolved. It is now going on for 4 months, and still no refund. Every time I call customer service, the foreign rep keeps giving me the runarounds. It is very unprofessional. I don't think they filed the complaint, because they keep asking the same questions, like they don't know what I have been calling about.

Our tax refund for over 10k was received by Rushcard on 1/31/12 and we called in right away about it. They said we had to fax in my and my husband's ID, SSN, W-2 forms and it would take 24 hours to verify. I called back yesterday and spoke to a manager by the name of Ramon and he said he would have it released that day. Now it is 2/2 and still have nothing yet and were about to lose our vehicles if we don't pay them. I call today and this other manager tells me that I have to wait another 2 days for verification. So they have my 10k and won't give it to me. I am pissed to say the least and will be canceling our 5 cards we have with them when we get our money.

I have been trying to get my tax refund which was direct deposited onto a Rushcard on 1/24/2012. I have bills that I promised to pay because I was expecting this money on the 24th. I have been on the phone with them every day since the 24th. Every time they lied, saying my money was not posted and there was nothing I could do. I called Santa Barbara Tax Products Group (the people who deposited the tax return to the card for the IRS) I went through all the steps to have the money returned to them, so they could put it on a card that worked. They did everything they were supposed to do and then Rushcard denied the transaction. I called Rushcard and told them I know the money is there, they told me they would release it to me if I could answer some security questions.

I said fine, the first question was "how is your name spelled on your state ID? " and I spelled it, they told me the spelling was incorrect and after several more attempts to spell my own first name I gave up. That is when I was told by Rushcard that I had to fax a copy of my ID, SS card, and 1040 over to them in order to get my money "released" to me, because it exceeded the deposit limit. I just got off of the phone with customer service again, (Feb 2, 2012) they told me they received the information they demanded. Now it is being sent to corporate for review, and "if" everything is correct they will release my money to me after 24 to 48 hours. I fear that there will be further trouble though, I feel that they are not going to release my money to me. Please do something, please help me and all of the other victims of Rushcard. I know this 24 to 48 hour period will somehow run into Monday because today is Thursday and I'm sure they do nothing on the week end.

Rushcard: Numerous calls have been made to the so called 27-7 customer care. Numerous emails have been made attempting to contact them about my "Rushcard" being mailed out on January 16th, 2012. I have not received it as of today, February 1st, 2012. Only auto replies to their email address were received. The sound quality of their prompts sounds like it was being recorded off of another device.

I had my taxes deposited onto my Rushcard. Several people that reside in my place of residence also ordered cards. They put a hold on our cards, and won't release our funds, asking us to fax in documents that I don't have. I'm only 18, and they're constantly asking for utility bills that I don't have. I've faxed in several different verifications, and they're still giving me problems, and won't release my funds. Please help me.

I'm loving my Rushcard. I've had no problems so far. I had my refund sent to my card. It was there when it was suppose to be with no problems. I love them.

We have been having so many problems with receiving our money that was deposited on Rushcard. Whenever you call, you get a foreign person that doesn't speak great English. In order to receive your money, they say you have to fax over your driver's license, social security card and I took an extra step with sending over the actual Rushcard itself.

Then when you call to verify they received your information, they keep saying they are having problems viewing the information which is false. Our refund has been sent there since 01/26 and we still can't get access to it. We also can't have the money sent back to the IRS to get a check. We need some help with this because this is crazy.

I had my income tax money deposited to the Rushcard. I tried to use my card yesterday and it was declined so I called customer service. The first time, I couldn't get through. So I kept calling and finally I talked to a foreigner telling me my card was compromised and that I had to send all my papers in which I shouldn't have to do. It's my money. I had a trip planned for my family this weekend and all my money is on this card.

Okay so I had my tax refund direct deposited onto my Babyphat Rushcard. They received my money from the IRS on Jan. 26, 2012. The IRS told me to expect it to be posted on the 27th of January which was Friday. I called customer service. They told me to send in my id, ssc and 1040 forms. I didn't know I still don't have my money. They are telling me it takes 3-5 business days to verify my info. I mean like really this is my money I worked for. I should be able to get it as soon as it's posted!

I had my tax refund deposited to my Rushcard and U called to see what's the hold up, and they tell me to fax over 5 documents (copy of my ID, ssc, utility bill, 1040 and my w2 forms), and so I did. Now they're telling me that I have to wait 3-5 business days for them to release my money. I'm very angry and frustrated because I didn't make them wait when asked to fax over my personal documents. When I asked to speak with a supervisor, the foreigners beat around the bush. Now that's very odd and unprofessional to me. To be honest, they shouldn't be holding onto any money that came straight from the IRS-Federal. It's some fraud freaky mess going on with Rushcard.

I purchased Disneyland tickets online on 01/14/2012. My wife found the tickets for less, so I returned them for a refund. The refund posted on the 19th. On the 20th, my card was blocked. I called Rushcard, and was told that the refund didn't match the purchase (even though they were for the same amount). I was told I had to send them a copy of my receipt, and they would release the block in 24 to 48 hours. They received my emailed copy of the receipt on Monday, the 23rd. It is Friday the 27th now, and my card is still blocked.

I called CC today, and I was told to try calling tomorrow. Last Friday, I was told the same thing. When I called back on Saturday, I was told that they couldn't do anything on the weekend, and I should callback on Monday. This is really frustrating! My direct deposit is set up with them, so when I got paid today, that money went into this blocked account. I have bills due, and have no access to any of my money.

I had my 2011 tax return put on my Rush card from the IRS. When it came, it had a block on it and Rush card told me to send a copy of my social security card, a bill and my 1040 form. I had sent them all the items. Now, they want my W2 forms. I don't think that's right. I have already had my identity stolen and the man I talked to didn't tell me I had to send W2.

That's too much. They're not the IRS. I just want my tax returned to me or the IRS. Rush card is not a good company and do not tell everything when you order a card. Their tax refund amount is no higher than 7500. A scam. How can they do this to some people and not the others? My friend got 9000 back and she didn't have to do nothing or send anything. I'm so upset right now about my money. How can they block what I worked for?

My tax refund was deposited onto my Rushcard in the amount of $7902. I was not aware that only $2500 could be withdrawn in a 24-hour period; but I never withdrew the $2500, I only got $1500. I went to get my children and I something to eat that cost $27.99 and my card was declined. I am very upset about this because I believe that Rushcard was here to help us, not hurt us. I think a class action suit is just what is needed. I am online researching lawyers now that may take this case. So if you are reading these complaints, include your contact info so that you may be contacted.

On Jan 20th 2012, I loaded 2 of my rush cards. I went to get gas to find out something was wrong with my card so I called cc and they told me my card was blocked due to my money being taken of the same day. They say I'm not allowed to do so, so they asked for a copy of my driver's license, SS card and utility bill. So I did, then they said it would take 24 to 48 hours to take block off.

The next day, I called again. They said they need more info so I had to send them a copy of my marriage. Now 2 days later, I check the card, still not on there. So I use another card to get my kids money for a field trip. To find out that card has a block; I call again to cc to find out what's going on. They tell me that I had 3rd party put money on my card, which I never did. So I ask them to close my cards and send me my money. They told me they can't do that. I have to send them more papers and hopefully then it will work. I asked to talk to a supervisor she then tells me that only corporate can unblock my cards. So I ask to speak with them, she tells me then that they will not speak with me. I just need to send more info. I sent them my driver's license, SS card, fishing license, insurance card, cell bill, the title to my cars, and my Capital One bill.

I waited and called after an hour for them to tell me sorry, they need more. So now they have every bit of money I have on block, over $800.00 and I can't do anything to it! Now, they say to send more and call back again in 24 hrs. Rush card is no good. There's so much more I can say and go on and on but this is the big one!

They stole my money then when I called, they said I agreed to a charge that I never agreed to and further more charged me a monthly fee when I only use the card once in a while to pay a bill. I might have used the card once every 3 or 4 months, so how can there be a monthly fee?

First, anytime you email them at Rushcard, they send you some form responses that everyone gets. It is a waste of time. If you try calling, even the reps lie to you directly. This card is a joke. Both me and my husband filed for a Rushcard. Upon getting them, he put money on his, started using his, and all of a sudden, they take his social security check, without ever telling us, or asking us! They kept swearing that they didn't, but guess what? They did. They kept saying we okay-ed it on the back of the form. We did not. We never filled out to have his SS taken from the account. We were using for years. They are not a reputable company at all. I will not use my card at all! It is a shame they have to be grimy like that!

Russell ***, I'm glad I never *** with you. You taking people money and *** without telling us about a *** $10 fee. I'm ***. I *** near needed that 10 ***.

The customer service line is a joke. I have been on the phone for over an hour, and the foreigners who answer the phone don't even know what a cancelled check is. Really. I asked a simple question. The company that I pay every month via bill pay stated they have not received the checks. I asked what the procedure is to get a copy of a cancelled check. And these stupid people don't know what that is. I'm sorry to be so rude, but over an hour of repeating the same thing over and over is nuts.

I asked the rep "Andrew" to put in the notes that I was on the phone over an hour. I bet you $100 that it is not done. This is not the most frustrating thing I have ever been through in my life. Is there a number I can call in the U.S.? They told me that they issue checks but not through a bank. I'm confused.

This card is a definite fraud! They have frozen my money on my account for some unknown reason! I had to send copies of my DL, SS card and the Rushcard. Then they told me that I needed to send proof of residency. I sent that the next day and called right after I did it and they told me that the fax # was wrong even though I had sent the copies yesterday and they were received! This is some **! I am so mad! Why are they taking me through all of this for $115.20.

Have called to reactivate my card. I explained that I did not remember my first grade teacher's name. Customer service asked me to send a copy of my ID number, SS# and drivers license. I send fax that information to Rushcard. We continue to be on hold and asked to speak to her supervisor, she refused to do that. Called back 01/07/2012 and spoke to another lady then asked what is my first grade teacher's name. Explained the same process and then asked could I speak to her supervisor. She told me to call back in an hour. Poor customer service and very poor English speaking workers. 400 on this account.

Rushcard let two people change all my information they took my child's SSI of $698.00 on the 28th of December, and now they don't want to refund my money back. I also have a police report, which I faxed to them, and copies of my ID and Social. I've done this 5 times already, and still, they're asking for more copies. I'm tired of doing this. I want my money back now. If I do not receive my money back in 30 business days, I will go further with my investigation and it will be all over the news that Rushcard is a ripoff and a scam.

The website told me I could make a bank transfer to my Rushcard. 200 dollars was taken out of my bank account but there was no money added to my card. When I tried to contact the business about it, they told me there was nothing they could do about it and there was no transaction history. I've been on hold for 20 minutes and they are refusing to let me speak with management to resolve this matter. It is a huge fraud. I'm filing a police report.

They are fraud in action. Fraud, fraud, fraud. Stay away. This company is not an American company. They do not allow access to your money when it should have been made available. I never had any knowledge of these people until I went to use my ATM card for SSA. SSA told me that someone set up for my money to be sent to Rushcard. I did not even authorize this. This is just another scam.

I think Rushcard is a huge rip-off. I was already irked about the fact I was charged $15 when I first activated my card, which I was using to pay a bill. Now, being charged $1 a transaction is ridiculous. I wouldn't recommend this card to anyone.

I got the rush card and I loaded only 10 dollars on here to pay a bill and when I went to pay a bill I was told I had insufficient funds and I called the rush card customer service and I was told that I was charged $9.95 and I had no knowledge of being charged that so I am calling my lawyer and this is crazy because I went to start using this card and I get ripped off. I don't want this card no more and will be telling people don't' use this card unless you want your money taken away. I really hope Mr. ** gets this to review I am going to call the attorney general. Yes its $10 but that is besides the point you shouldn't take people money like that. My experience was horrible. I was hung up on because I wanted to talk to a manager. You want last this long treating people like this and you should not work for someone who makes you treat people this way.

I signed up for Rush Bill Pay and they have debited my account. They have not sent out my payments and my cable is about to be cut off because they lied. I have called them three times with no resolution until now.

I have been with RushCard for more than four years. I have my funds automatically deposited to one of my four RushCards. Anytime there is a purchase made over, I get a text message to my phone within minutes, so I know if anything is spent on my card that I dont know about; I can address it as soon as possible. On August 26th, I got a text message that two charges were made on my card to National Express, which is a bus company in Great Britain.

I called as soon as I got out of work, and I was advised the charges had been made online to a bus station in Great Britain. Also, that I had to wait until the charges had been posted to my account before I could dispute them. At that time, I had my remaining of $26 transferred to one of my other cards, the compromised one was canceled, and another one had been sent. In the mean time, I looked up the dispute process and saw it could take up to two months to get my money back! However, I also found they were backed by visas zero fraud liability.

As soon as the charges were posted, I called back; I was very clear I wanted to file a dispute, at that time I was informed again it could take up to two months to get a resolution. I expressed my dissatisfaction that I had to wait for that long, given that I had never in the years I had the card ever did I made a dispute for anything. I had also never made any international charges and that I had other charges on another card I had with them that were made in the US soon as that same evening. I very clearly expressed I wanted my money back. I had escalated to a supervisor, then escalated to a manager, who I'm fairly certain were all the same person, to be told the same information yet no one could explain why they were allowed to be backed by visa's promise. After her, I requested that I speak with someone above her. Her response was that there was no one above her, except Russell Simmons, the CEO. There was no way for me to speak with anyone up there. Ending that call, I was still very unsatisfied with the results and treatment I had gotten, but I was pretty confident in the fact that the dispute had been filed.

Today, September 6, I contacted RushCard again to get a status on my dispute, only to find the dispute had never been filed. The representative's response was that I did not agree to dispute because of the time frame. I had advised her that I did not even remotely imply I did not want to continue the dispute. As clearly, as I had advised the previous representatives, I informed her it was the time frame in which I was upset over given my history and tenure with this company. In fact, the account was notated that I terminated the call when, in fact, the call was not terminated until I went through supposedly three people, and none of them processed a dispute. Currently, the dispute has been processed, so they say. I am just now getting started in my 2-month wait! Why are these companies allowed to get away with this stuff?

DO NOT GET A RUSHCARD DEBIT CARD!!!! IT IS VERY EXPENSIVE ($1 PER BILL PAY AND $1 PER EACH AND EVERY TRANSACTION MADE!!! ATM WITHDRAWLS ARE $3.95 PLUS THE fee at the ATM itself.

A Greendot card is $5.95 per month and bill pays and transactions are free!!!

IT IS CHASE BANK all the way trying to make a buck even if dishonest.

NOW I WILL DO THAT YET ONE MORE TIME :).

RUSHCARD WILL COST YOU AROUND $15 A MONTH, WHILE A GREENDOT CARD IS LESS THAN HALF THAT.

If you have a Rushcard now, take out all the $$ and notify them on the site that you are closing the acount.

CONSUMER BEWARE ANYTHING CHASE, JP MORGAN CHASE......it is a brash company which puts making a buck above legal boundaries.

Many people here, near New York City, are leaving Chase bank for less expensive and more honest banks---of which there are many :)

In February 2011, I was planing a move to GA from NY. I had my income tax deposited onto a Rushcard. During my move, someone got a hold of my card number and made repeated card to card transactions--a total of approximately $2,000.00 plus their card to card fees (and you know that they sure will get those). So, we are all aware of whom stole the money (smart people in this world). I called Rushcard as soon as possible and informed them of these illegal transactions. Per their very own Web site, you must report this within two days of finding out. I reported it the very first day. I have called their so-called customer service department more times than I can count.

They either hang up or you just cannot understand them. And when I am lucky enough after calling about a dozen times, I would finally reach a rep who can understand and who doesn't hang up--only to be told something different from the previous rep. And when you ask for a supervisor or manager, then you can be assured that you will be hung up on. Their Web site has a link to email them but it does no good because they will not reply to it. I believe that they just use the good old delete button without even reading it.

I was even once told that corporate office would be contacting me and yet again, nothing. Rushcard is a scam--they say that your money is safe with them but it is not. Finally, after two months of ** from Rushcard, I was finally able to get a hold of a supervisor just for him to say that the person that stole my money from me and my three little kids all under five years does not have the money on his card to return to me. Well, duh, like he's going to steal the money and then give it back. Rushcard should be held responsible for their lack of security. I will never use Rushcard again and I will tell everyone I know not to use or trust Rushcard.

January 2011, I applied for a rush credit-card, one has to make deposits on this card. 02-17-2011, I posted two money orders to be deposited in the amounts of $20 and $40. Weeks after, no account balance reflected the deposits, copies of proof of purchase was sent, and numerous calls to the company, who refuse to let me contact, the supervisor. All efforts to complain are fruit-less, agents tends to divert all information given, continuously requesting information that was given. Numerous copies of the two money orders have been posted, to no avail. This is a nation-wide problem with this fraudulent company, owned by one Russel **, and so all efforts to resolve this matter, have failed. My only option now is to notify this organization. Please help and thank you for your genuine efforts to resolve this matter.

I would just like to say thanks to the many people who share their experiences with those who may be thinking of getting a Rush Card. I noticed that many are not able to get a physical address. I did locate an address and phone numbers via the Better Business Bur. website under "The Rush Card/Unirush Financial Services, LLC." Mr. Simmons is the CEO and their rating is "F". Do not get this card and I would send my complaints to the Federal Trade Commission as well. Something has to be done before more people are destroyed as a result of this card. I hope this message helps someone.

We let our son authorize his income tax to be deposited to our card. Rushcard has been holding the check since Feb. 3 and refuses to put it on the card. They never called us to let us know that the check is for a little over $7,000. It has been 6 days and are still holding it. We want them to put the money on our card or send us the check, plus whatever the interest is for them holding this check.

My son really needed his money to pay bills that are now due.

I sent in three money orders to be applied to my Rush card. The amounts were $60, $500 and $116. The $60.00 was posted after the 10-day holding period, the $500 and $116 was cashed by Rush card on the 18th of October, same day as the $60.00 money order. It has been over a month now, it is Nov. 22 and Rush card refuses to release my funds. I spoke with Customer Care everyday for the past month. One customer service person from their finance department even called with me one 3-way to both money order companies and it was stated that both money orders were valid and cashed. Till this day, no one from corporate will call me back and they have not released my funds.

Rush card stole my $616. I want to get an attorney but all I have is an 800 number. I need an address and a name of who to go after. I just want my money.

I am so lost for words right now. I have had a RushCard for about four years now and my card expired at the end of October 2010. I have a direct deposit posted to this card bi-weekly (every other Friday). I called Monday to check the status of deposit (I have never had a problem before!) and there was no deposit. I called for two days and got nowhere. They refused to let me speak to a manager or supervisor. I gave them all the information I had--routing or card number--and I was repeatedly being told that the information I provided was correct.

Now, the bank is closed for them to check on deposit. On 11/16/10, I called again first thing in the morning. Once again, I was refused to speak with a manager. I keep being put on hold and I told him, "Do not come back on the line without a manager." But what I get is the same man telling the same thing over and over. How many times do I have to say, "let me speak to a manager because we are not understanding each other?" I was put on hold for so long that my speaker phone hung up. I waited until I arrived at work (landline) and called again.

I got an American-speaking female. I told her that I want to speak to a manager. Finally, I was transferred to a manager. She called the bank and the problem was that the routing number was wrong. Why all the previous call could not see this? Who was supposed to notify me that this has changed? On top of it all, RushCard gets paid every time you use their card! I shredded mine right after she stated that the payment was returned! I will never deal with RushCard again!

I have had RushCard for a while. I transferred money from my bank account to my RushCard account. Little did I know they had closed my RushCard account without letting me know; I did not get a letter or phone call or email. I am disabled and I live on a fixed income and I have two small children. They cashed the checks then pretended they didn't. I sent them copies of the checks as proof. Now, all I get is the run-around. I think they deserve a civil suit because there are so many people who they've stolen money from and they are blaming Chase Bank and corporate. Someone has to pay us back our money. I am about to take this nationwide through CNN.

I was expecting a deposit from my insurance company on Oct. 1, 2010. Now on Sept. 30, 2010, I was given rush card universal account number and was told to give my insurance company that number because my insurance coopany already tried to deposit the money to my card using the 16-digit number on front of card.

I will tell you that I have not, as of Oct. 5, 2010, receive my $2616.34 as of yet. All I keep getting is we are working on it. When asked for their corporate number to speak with someone, they say that they don't have one and only respond to email. I'm so angry because without this money, I can't get another transportation to get to work and I will never ever use Rushcard or recommend them to anyone. Well, we will see what happens today before 12:00 noon.

An ATM took my Rush card Visa debit card after Rush card put a block on my card. Rush card blocked the card due to exclusive international use. The card is intended for domestic US use. However, I am a resident of United States. The incident occurred more than six months ago. Since then I have called the company approximately five times to request a refund of my remaining balance.

The company insisted I send them a paper copy of my driver's license, and social security card. I consider this an unreasonable request due to security concerns. Anyone getting hold of my SSN and DOB can apply for credit in my name. The company is located in Illinois, hence I cannot go to their office to ask for a refund. In the meantime, the company is charging me $1.95 per month for non-use. However, I cannot use the card, since I have no Rush card any more.

The company Rush Card has charged me approximately $3.90 for non-use, when I have no means of using the card, not to mention the 2-3 hours I have had to spend with them on the phone, without a positive outcome.

I apologize for the confusion and frustrating situation that you had with RushCard. The maximum cumulative amount that may be withdrawn from an ATM per day is $1,500.00. The maximum amount that can be spent on your Card per day is $2,500.00.

For more detail concerning this issue, please review our Cardholder Agreement on our website: https://www.rushcard.com/cardholder.aspx. Please email us at suggestions@rushcard.com or call us at 866-787-4227 if you have any questions.

I was lied to by three different people. Half the time their accent is so thick you can't understand what they are saying. One person told me I could withdraw $2500 a day, then the next person told me that that I could only withdraw $1500 a day, then the next person said the $2500 is apart of your purchases so that is apart of the $2500 you can use. Then they say you can only withdraw once in a 24 hour period so that means I have to pay all of these fees to withdraw my own money. If I withdraw money at 3:30pm I have to wait until 3:30pm the next day to withdraw money. I had to have $2500 to have open heart surgery. I had to wait until 7:45pm before I could withdraw money. Rush card is a piece of s**t. As soon as I get all my money off this card I will never use this s**t again.

On July 22, I paid for some contacts. The company informed me that once they were shipped, they would take the money off my card. Well, they did and the money was deleted from my account. On the 30th of that same month, RushCard informed me that it was not taken, that my account was in the negative. Well, I don't think that is right.

RushCard experienced a major system malfunction that occurred on Thursday, July 15th and Friday, July 16th, 2010. We regretfully apologize for this unanticipated event which prohibited all transactions for most of the day.

Unfortunately, we were not able to respond in a timely manner to the high level of cardholder calls and e-mails that we received. They overwhelmed our call center and website, greatly slowing our response time, and at times shutting these communication channels down entirely. Many cardholders were unaware of the severity of the issue due to this communication breakdown.

At Rushcard, it is our responsibility to have our cardholders funds available 24/7, when they need it and we understand the serious consequences when we fail in meeting that expectation.

At this point in time, we have corrected the accounts for all impacted cardholders. If you believe your account has not been adjusted properly please send an email. Again, we deeply apologize for the problems this outage caused, and pledge our best efforts toward preventing them from ever happening again.

I've had my Rushcard for a few years now. It is the best card to have. Very convenient, so easy to use with, no hidden fees! Rushcard always refunds a small amount back each month! Cash back reward for June 2010 is $4.00. I find most of the comments on this complaint post are "not" true! Hidden fees? There are no hidden fees. That is simply not true! I've never had any problems with my Rushcard. I love it!

I have a direct deposit; my money wasn't put on my account. I called a number of times, but no answer. I couldn't get my son's medicine, I couldn't pay utility bills, I couldn't pay the cable bill.

My wife and I both have had the Rush Card for 4 months now, and it has been horrible ever since. There's the convenience fees that no one informs you about the day you sign up for it! There's the promises about the convenience fees being put back into your account after you have swiped your card 7 times or more! Wait, I have to spend money to get my hard earned money back!

Then to top it all off, my wife and I do not receive our direct deposit from work! "Due to some incident that happened on 7-15-10", we have bills to pay,things to do for our children. I mean, can I at least take my wife out for a dinner and a movie? No, no, and no! What kind of company does not answer their phone in a time like this? Or does not return your e-mail? This is the worst! Even a sorry bank has more sense than that! Where is my money? Where is my wife's money? Where are all these hard working people who trusted the Rush card money? When I get my money back from this company, I will be canceling this card, as well as my wife's.

I have been a customer with Rush Card Pre-Paid Visa services for over two years now. I have encountered a couple of difficulties here and there, but nothing to this extreme. I work at Lowe's Home Center in Dedham Massachusetts where I have direct deposit straight to my Rush Card account, where I should have my pay available to me every other week.

Today is my pay day and I have not been able to retrieve my money from my Rush Card account. I usually call my Rush Card customer service automatic line around 8 am to see how much I have been paid, since they no longer send me emails on when I receive deposits on my account, but I have been unsuccessful in getting through. I made over twenty calls today to Rush Card and not once have I been able to obtain the information that I needed or been able to speak to a representative.

What disturbs me the most is that I have a 4 year old daughter in Haiti who's very sick for the past week with a high fever and constant vomiting. Her mother finally brought her to the hospital, and yesterday, the doctor gave the test results saying that my daughter has a deadly virus called Miliaria. My girlfriend told me the news yesterday after she got the results from the doctor's office. I told her that I will send the money today so she could buy all the medicines that the doctor prescribed her and also do grocery shopping so she could buy things to make soup for my daughter. I'm the only person that is taking care of my daughter financially and I feel ashamed that I cannot provide for my daughter at her time of need.

I'm not asking Rush Card to let me borrow money. I'm not asking Rush Card to increase my credit limit, but all I'm asking is that I retrieve what's rightfully mine, my money. I tried asking people if they could lend the money until this whole thing clears up but I have been unsuccessful. I'm not used to doing complaints, but in this circumstance, I had to do it because the life of my only child is in danger. It causing me a lot of pain that I cannot provide for my daughter in her time of need.

It's just like dealing with a bank. Rushcard is a rip off. As well as a bank, they also take out unnecessary fees. My check has not posted in my account yet. There is no one to help you with your problem. All of a sudden, the phones are busy and the customer service workers can't assist you. I have bills to pay and they are playing around. I have unpaid bills that are due, besides that Rushcard is a rip off. I advise no one to try Rushcard.

Talk about mess, RushCard is supposed to be having some issues with direct deposits, yeah right! Russell is not having any issues with his money or is he, hmmm. This is the BS that is listed on their site in regards to their customers.

RushCard is continuing to work on resolving yesterday's (7-15-2010) system issues. These system issues are causing a delay in this morning's direct deposits, they are posting but at a slower rate than normal. We will continue to update you with the status of this situation and with an approximate time when all deposits will be posted. We apologize for this severe inconvenience and frustration that this has caused you.

The sad thing is when you call, either you get a busy signal or a voice mail stating that all customer service representatives are not available due to the earthquake in Washington, DC. Are you kidding me? I know that there was a 3.6 earthquake this morning at 5:04 EST, that could be felt in DC, VA, Baltimore and PA. But what does the earthquake have to do with customer service reps not being at work? I tell you, our very own is ripping off the African American's. Well, Russell, I tried your RushCard because there is so much fraud going on. I see fraud in the Rush Card, so I will be withdrawing all monies and putting it back in the hands of the white man. At least, if they are going to lie, they will have some one to pick up the phone and lie for them!

I lost my rushcard and called customer service for a replacement. They told me that i would get another one in 7-10 business days. Well, I needed it now and they said I could get one express mailed to me in 2 days for $30 thru FedEx. I told them that was fine and they deducted it from my card. Now, here it is a week later and I can't get a tracking number from them, acct number for the new card and they keep telling me tomorrow, tomorrow and I apologize.

I cant spend their apologies! I am tired of getting the run around about a new card. When I do finally get a new card, I will be canceling it after I pull my funds from it. Do not use rushcard! They are a scam and they have only foreign operators with bad English for customer service.

I bought a few things from Family dollar store. The total was 12.53. When I got home an additional amount of 107.56 was also deducted from my account. This deduction came from family dollar. I made out a police report. I strongly believe the cashier stole my money. This happend May 7th 2010, Rush card have not given me my money back.

He sent a payment and it has yet to be applied to my husband's card, and they refuse to send my money back. My husband and I are out of $300. This situation has held up a lot of other finances as well as left us in an uncomfortable situation.

My direct deposit is not on my card and you get a busy telephone line when calling. I was told that it would be posted by 9am Eastern Time. I have paid for a ride with no personal transporting, costing me double. I have my parents on hold for a funeral which is very unfair and I can't trust my money with Rushcard.

I have had $600.00 dollars transferred from Chase bank which I have proof and emailed them over 17 times plus contacted them almost 30 times of my complaint since Jan 25th which the confirmation from Chase bank sent proof paid. This March 28th 2010, I have not received the funds on my account. This is illegal, I have filed 10 dispute forms and they continue to play with me and state they have not received it. I can not imagine the state of authority allows this to continue. The FBI and other agencies need to investigate all the complaints and shut them down. I have asked for a copy of my statements via email and paper forms. I have not received them also since the request in Jan. I have been with this company for over 3 1/2 years. Had direct deposit as well.

I have complained that each time I received my direct deposit, my account would show up with $50-$180 short. My deposit where over 2,000 per week for over 6 months, I stopped my direct deposits and just kept the card for small transactions for online bill pay or what ever I need to pay on-line. They refuse to give me a copy of my statements from the time I have been with them. This is a cause for class action law suit. This company need the News to expose them which I will be contacting and as well other authorities. They have to many illegal issues going on and need to shut down. They did not respond but take almost three months to give me a ticket number complaint. Which is fake also. This need to be heard of around the world. I have had so many bad experiences with them as well others.

Like I said before I had to be homeless for several days in Albany, NY and I moved from Scottsdale AZ with my 12 years old daughter and we had to sleep in a car due to rush card still not giving us my money. We had no food and had to go eat at a church and explained this to rush card and they hung up acting like they transferring a call 4 times. They say go online and put in a complaint. How can a homeless person go on-line, I will be looking for a lawyer. To file a class/personal law suite with them. I can't believe Russel Simmons is out to take advantage of people who could not get a regular account. I'm a professional nurse and got laid off which my account would not allow me to get a regular one until check sytem took me off. This is illegal and the FBI as well the news need to expose this company for this now!

I had $600 transferred on my card since January 25th 2010. I have not received my payment on my card and I continue to call with my ticket number. I had proof from Chase Bank paid in-full with confirmation number. I emailed them over 30 times and called with proof from all my emails and phone bill summary with minutes stated and the time. This was going on for 2-1/2 months. I have not received my money; they stated it will be on the card from 7 days after being received in January 25th. This is not March 28th. This place and all consumers need to get in touch with each other and file a class action lawsuit.This is illegal, how this bank is still functioning. We are not minorities and should not accept this. Rush card needs a class action lawsuit.

I received a new rush card for the month of March. I updated my direct deposit information with my job and was to receive a deposit on March 5th. I called later in the afternoon after realizing that my account still did not reflect my deposit. I called and was told that the wrong routing number was used for the card and that the information would have to be sent to the corporate office for verification and my funds should be available in 24-48 business hours.

Today is Wednesday March 10th and my funds are still not posted. I have over $1000 that cannot be used that I need to pay bills. I've called numerous times since the 5th and am just being told today that Chase is saying they never received the request for verification so I need to wait another 24-48 business hours. I asked to speak with someone at Chase or for the number and was refused the information.

To make matters worse, the last manager I spoke with said he could give me a paltry $20 to last until the funds are posted. I have tuition due on Friday as well as my phone bill and my car insurance and car note. Everyone who I speak has a heavy accent and non-chalant attitude in regard to my situation. I'm unable to buy groceries for myself and two young children. I cannot pay my full phone bill and my daughter's daycare tuition at this time which will result in late fees and not being able to attend until it is paid in full.

On March 1,2010, I checked to make sure my Direct Deposit from SSI was on my Rush Card. There was no deposit made, so I contacted the Rush Card and they told me it would take up to 3 days for it to become available. This was not what the website stated. The web states that funds are available the same day. Then they told me there was an error made on the routing number. I gave them the routing number I was given and it was correct. I got nowhere with Rush Card. Asked for the number so I could contact JP Morgan Chase, the bank that sends the money through, and they said they could not give me the number, but JP Morgan Chase was the bank that had my money. Asked to speak to a supervisor. A supervisor told called JP Morgan Chase for me and said that the mix up was due to an incorrect routing number. I once again gave my routing number and it was correct.

I have been getting a run around since Monday, March 1st. It is now March 3rd and I am still getting a run around. Today, I am told my funds are being withheld because of my middle name, Angelenia, which is my middle name. I have a rent to pay and if it's not paid by Friday the 5th, I am going to be charged $ 25.00, and if its not paid by the 8th, I could end up with an eviction notice. I have explained this over and over to Rush Card and I just keep getting the same excuses. I am also told they sent the money back to SSI.

I contacted SSI and they don't have the deposit back and there is no deposit pending. Then today again, I am told it will take yet another 2 to 3 business days for them to release the deposit. They said my funds are being held, pending verification. I have done all the verifications needed including a correct routing and account number that Rush Card has in fact verified to be correct. SSI has verified the routing and account number to be correct. I just want my deposit put on my card so I can take the money off, pay my bills, and be done with Rush Card and it's affiliates. $700.00, late charges to my rent of $25.00, and a possible eviction.

I used a PNC ATM machine to withdraw $370 on 1/22/10. I never received my money but received a receipt. I filled out a dispute form with Rush Card. I was told that all the information was sent to PNC. I spoke to a representative from PNC bank and they told me that my money should have been back on my card within 7-10 business days. It's been almost a month and Rush Card won't tell me anything. I have bills and can't wait for their convenience to get back to me. If this isn't corrected in sufficient time, I will have to get legal counsel.

I sent for a "free" Rush prepaid card with which I planned to have my Social Security Disability payments directly deposited onto, and to pay certain bills. After not receiving it, I contacted them to get a replacement card. When the card came, I had my social security benefits transferred to that card. The "first" card also arrived, and I disposed of it, thinking it was invalid. When I finally got my payment, a couple of weeks later, and attempted to withdraw my funds to deposit into my bank account to cover withdrawals that were coming out, including my rent check, I was unable to use the card.

A call to Customer Service informed me that the card that my deposit had been applied to was, in fact, the one that I disposed of, not the one that I carried. After several calls with customer service and their supervisors and supposedly their supervisor, I was told there was nothing that could be done except to rush me a new card, waiving the $30 charge. There was no way to access my money or transfer it in any way, shape or form until then. That was Tuesday.

I told them I'd look for the card again, to make sure I didn't keep it somewhere, and call back the next day if I still needed them to send one. I did call back, and, after being assured that the card number was not on the paper the card was attached to by a supervisor, they canceled the card and ordered a new one. Even though they "really wanted" to send me a card overnight, the cutoff time had passed, and the soonest they could get it to me was Friday. This was Wednesday. After hanging up, I found the paper that the valid card had come attached to, and, lo and behold, the card number was wholly there.

They had made such a big deal of assuring me that nobody in the whole company had access to the entire card number, just the last 4 digits, which is why they couldn't transfer the money to my account or anywhere else. I called back and reported that the card number was there, and asked if it was too late to stop the cancellation of my card. Of course, it was too late, but they then assured me that it didn't matter anyway. Friday arrived, and no card came. I had to explain to my apartment management why I couldn't get my money out. Saturday came, and I was sure it would be there. No.

Finally, it came on Monday. FedEx'd overnight! The date it had been sent was just the day before! They hadn't even sent it out by the day I was supposed to receive it!

Becuse I can't speak to anyone that understands English cleary this has become a difficult process, On August 13th I went to get money from an ATM at 17o7 Arch Street at WAWA, I used one machine at 17:50 pm to get $400.00 and it never dispensed any money nor did the machingive me a receipt, at 17:51 I went to the ATM right next to the one I tried to use and I did the transaction again for $400.oo I received the money but my receipt shoed that %800.00 was deducted from my account, I called RUSHCARD immediately and I told them what happen and I also told the Manager on duty at WAWA what happened and He told me that sometimes when their machines are empty that happens, as far a RUSHCARD they told me that the transaction would be pending until August15th and then the money would appear back into my account, of course that never happened.

I called RUSHCARD again and was told that I had to fill outr a dispute form which I did and sent into them I was told I had to wait 90 days for any answer, well I got my answer RUSHCARD said thsat the tranaction was valid. I'm so disapointed in this entire process that I feel I need to take this further action because I'm out $400.00 that I never received, I wouldn't make a claim and take it to this level if this was FRAUDULENT

The Rush Card is is taking out $1.00 per transaction I make with this card. Because I wanted the pretty pink card they are making me pay $1.00 per transaction weather it is a pin or credit transaction. When I called customer service about this error that I can not afford to be on this type of plan they talked to me like they were in a commerical, none caring and pretty much told me a bunch of bull saying i get some of my money back on the 15th of the next month after my 11th transaction. So I asked can I transfer my account to a more affortable plan. They told me " we will be more than happy to do it for you for another 3.00 plus an application fee of $9.95". So you mean to tell me that the rush card will keep the all the transaction fee and the $19.95 for a card I haven't had a month. The agent said...yes we sure will.

I obtained a prepaid visa card through Rush card because the card is advertised as a prepaid visa card, which means if the funds are not on the card, the card can't be used. Well, I used my card at Plantation Inn 8 times and received a total of 9 charges on my card. I called my prepaid card company Rush Card and they advised me that the last charge put my prepaid card into a negative balance and they deducted the funds from my check that was direct deposited.

Rush Card advised me to contact the merchant which I did and the merchant showed me documents that they only charged 8 charges. So I let rush card speak with the merchant and they are now saying that need to take legal actions because the merchant won't give a refund. The only problem with that is that the merchant got paid 8 charges off 233.10. They are due that. The 9th charge was allowed to go through by Rush Card even though the funds were not available on my card and now they tell me I have to wait 90 days for them to investigate. There is no need for an investigation they owe me 233.10 and they are making me wait to get it back.

I tried to use my card at a Subways restaurant on George Street, in New Brunswick, New Jersey. My total was $7.69 and the card was declined twice. their however their online account information is showing that the transaction went through four times. It is showing that there is a total $30.76 worth of transactions along with the $1.00 service fee with each transaction totaling $4.00. After the card was declined I went to a ATM where I received a funds unavailable error message on both my withdrawal attempts. Once again the online account information is showing two ATM withdrawals of $21.00 with the $1.95 transaction fee that Rush Card is charging me. All together their system is showing $80.66 worth of transactions that I have not actually made or has been available to me.

I have tried calling all(four) of the numbers listed on the website and all I receive is a busy signal. Along with my calling attempts I used the customer service email system and I received a notification stating someone would respond to my issue in 1-2 business days. I was not able to remove or use any of my funds on the card nor wasI able to contact anyone in the company to discuss this matter.

I have been a Rushcard holder since October 2007. I use this card to receive direct deposit from my employer. On March 20 I discovered my card was damaged. I called Rushcard Memeber Services to get a replacement card. I was told it would take seven to ten business days to receive my card and fee of $9.95 would be deducted from my account. I called Rushcard back on March 27 and was told that a card had not been issued out to me at that time. The agent then reactivated my old card so that I can use it. On April 3 I called back so I can get a new card. I received my new card on April 14.

On April 17 my direct deposit was place on my card. On that same day I tried to pay a bill over the phone. I was then told that my card was declined. I called Rushcard back and I was told I was declined because my card security caode was invalid. The agent told me that he would re-issue me a new card and waived the $30.00 express mail fee. I was also told that I can continue to use my card, until I receive my new card, to get money from the ATM machine and make in store purchases. On the next day I went to the grocery store with my card and was declined. I call Rushcard once again and was told that my my card was deactivated and would not be able to use anymore. As of April 23 I still have not received a new card.

I am currently walking around with an uncashable check, why? Because I cancelled my Rush visa debit card on four occassions and the Rushcard customer services reps told me that I can throw away my Rushcard because I have no need for the card anymore and so I did, then a week later I get a email alert telling me that my direct deposit from my employer has posted to the Rushcard that is supposed to be canceled so I called Rushcard to make sure that the email I got was false but no that wasn't the case the email was indeed right and 624.00$ was posted to the Rushcard(that I canceled) so I then told the Rushcard reps that this card is canceled and I don't have the card anymore so how am I to get my money off this card? and so the reps went on to tell me what I can do and those options were either they send me another card in 7-10 business days so I can get my money off the card and they charge me a 20$ activation fee.

I didn't agree with that option because it is not my fault they accepted money to this card when it is canceled and I don't feel I should pay an activation fee when I canceled this card and I don't want this card and when the same reps I am talking to told me that this card was canceled and I no longer needed this card and I can throw it away. So the other option was to get a check in the mail which would also take 7-10 days to receive with a 6.00$ processing fee so I took that option because I had no other choices and it was better then taking that 20$ fee. I then waited the time for this check and received it yesterday(6/22/07)in the mail so today(6/23/07) I went to go cash the check and couldn't because of various reasons the check cashing teller told me. I was frustrated because of everything that happened so I wanted to make a report and I didn't just go to one check cashing place I went to another and they didn't accept the check also.

Rushcard reps blame my employer which they do have part blame because they continue to send the checks to Rushcard however now I am left without any money, bills need to be paid and everyone has only directions without any real answers to why they hadn't sent back the checks to my employer and allow me to deal with my employer alone and I also sent paper work to my employer saying that the Rushcard is no more and I also sent paperwork for them to re-route my direct deposit to my bank account and my employer have not done so, so I will be making a complaint for them to because it's both sides making it hard for me to get money that is rightfully mine.

i went to a local atm machine to withdraw money out of my checking debit account. the atm machine did not dispense the money i requested it stated that there was an error. i went home and called rush card re my balance and was told that i would have to wait 6 days until my account was cleared and they put a hold on my money. i was told by tiffany a floor supervisor that i could fax my receipts within the time frame of an hour and my funds would be cleared.

unforunately, i sent the fax and called back to see if they recieved it and was told that it was too late after waiting 30 minutes. and to wait until monday when corprate was opened. i was then put on hold for another hour and thirty minutes and no one ever came back to the phone. i explained to the supervisor rick that i have a past due bill owed by tomorrow in which i use my debit account for. i was told that i would have to wait until monday. this is not the only problrm that i had with this particular supervisor rick. a month and a half ago i was put in the same situation that left me in a financial strain and they were trying to charge me fees that was not my fault and i had to wait for a new card to be issued because a rep blocked my new card that was not activated yet.

i called them to let them know that i had misplaced it and if they could put a hold on my card and he issued a new one and charged me the fee and then when i spoke to rick the supervisor he told me that he would check into it and never called back like he stated he would . i amm extemely upset with this company and i have been a member for 4 years and i have never had a problem but it seems like when a situation arised i was not trated like a valued customer.

RUSH CARD DOES NOT WANT TO ACTIVATE MY ACCOUNT BUT IS STILL HOLDING THE CHECK SENT TO THEM BY ME

On 9/30/04 at approximately 5:19pm, I attempted to use a PNC ATM machine located at WaWa convenience store, 15809 Jefferson Davis Hwy, Woodbridge, VA. I had intentions on withdrawing $600. The receipt disbursed a message noting Action selected not available at this time. Please retry. NO MONEY WAS DISBURSED. Surprised by the receipted message, I decided to check my balance. TO MY COMPLETE SURPRISE, my balance was then $367.92. That is $600 less the amount than my account should have been. WHICH WAS TOTALLY INACCURATE.

I attached attached copies of the receipts from the ATM, which RushCards claims are useless! To further substantiate my claim, a PNC bank representative named Barbara refuted the suggestion that I had received $600 from the ATM because an amount that large is not an allowable transaction.I left WaWa, at the time, ill-advised that the machine was fouled up. Not until I contacted RushCard, did I realize that RushCards' RECORDS SUGGESTED I had just completed a transaction of $600. This is totally false. Surely, they have recorded the number of times I contacted your representatives about having this situation resolved. It doesnt appear that anyone is truly trying to assist as needed. The ONUS has been placed back on ME to contact PNC about having some type of letter sent detailing this sequence of events. That is impossible, there are NO locations in the immediate vicinity and I should not have to do their footwork to get this matter taken care of. I thought I was RushCards' customer???? Thus, RushCard is claiming you cannot do anything! Then, when I contacted PNC they adamantly stated that RushCard should follow-up on my behalf, to dispute this claim. PNC can be reached at 888-762-2265. I know, since I have called them several times as well with little to no headway. Since they do not maintain any records/information on me, they have advised they would not be in ANY position to follow-up to this request unless RushCard contacts them.I am very upset and annoyed and frustrated by this circumstance that is not my fault.

I was simply an innocent party and am being victimized. My $600 is being held and it is of extreme inconvenience to me because I have responsibilities to man that require my immediate attention. I am also very disappointed at the displays of unprofessionalism, irresponsibility, lack of loyalty and courtesy not displayed by RushCard. The attempts to have me refocus my energies, and time back at PNC when they have concluded that the institution that maintains my account needs to complete a claim form or Regulation E form and submit to PNC on my behalf. I refuse to wait 90 days to get this resolved as was the information relayed to me by Team Leader Kandace! I demand an immediate resolution!