
VICTOR of Chagrin falls, oh on July 30, 2010
I opened a prepaid credit card and sent the initial deposit of 500.00 as prescribed. Subsequent deposits were made erroneously on my part, to the payment address. Three "payments" totaling 3,000.00 in one week apart in April and May 2010. Only 1,000.00 has been posted. So the statement reflects an account balance of 1,000, in other words a credit and a credit limit of 500.00 (i,e, Initial deposit). May statement reflected the missing 2,000.00, subsequent statements (June and July) however do not. I talked to customer service and subsequent to the "Credit Dept." twice, was told of 10 business days to appear as deposits.
I countered that it had been 6 weeks since the last deposit. When I received the statement of July with balance of 1,000.00 and credit limit 500.00, I sent a letter detailing all the money sent with check images also detailing when said checks had been cashed. I argued that there had been ample time to transfer from the payment account to the credit (Savings) account as I had requested via phone twice and via letter which the bank acknowledged in writing to me. I got a call at home (message) from somebody at the "Credit Department". I have called the number today ( 07/30/2010) and the "I am away from the desk" message comes on. I called every 5 minutes three times with the same result: voice mail. So I again called customer service, they informed me that my contact was at a meeting.
In conclusion, this is the case of an institution using administrative red tape, business practices that leave much to be desired that impact the client most adversely, and I strongly advise any consumer to deal with this bank. I expressed my desire to cancel the account altogether and get my 3,500.00 immediately. I was informed that it would take 8 to 10 weeks to get the money back. Ludicrous, abusive and malicious. I opened the account for spending money, restaurants, tours etc. for a trip to Mexico on the last week of June. With a credit balance of 500.00 on the card I was noticeably embarrassed when a dinner (I was with my family) being over 600.00 charge was declined, evidently.
Fortunately, I am not in a position of desperation that I would need my 3,500.00, but I imagine other consumer with a lesser acquisition power, would be put in dire straights. Now in 2 weeks I am going to Europe with my family again and would like more discretionary spending money, and they tell me that it would take 8 to 10 weeks. This business practices are totally unacceptable. I would like to broadcast my experience all over the web, and I may do so using the power of "You tube".