I told them that utility overcharged me. My money was refunded but they (Greenstiff) closed my account. No notice even. I got punished for my trying to resolve a clear overcharge. Now after several calls to Greendot, I don't even have funds for dinner tonight and medication, etc. And to think that I got the card for security and convenience. I am flat-busted and disgusted, and Greendot most definitely can't be trusted. They betray the public's confidence and commit unethical practices in the guise of policy and procedure. I'm suffering for no wrong.
Consumer Complaints & Reviews
I bought two Green Dot cards for graduates from Walgreens, different amount on each card and clerk did not differentiate on card sales slip numbers did not match. I called the Walgreens store and they said to call Green Dot. Green Dot said I had to register the cards to find out how much on each card. That wouldn't work as I had to give my SS# (and that is the worst part of this little story). I ran out and bought two gift cards for the graduates and I was stuck with Green Dot and out a pile of money. I registered the cards and was appalled and disgusted with the amount of info they had to have before I could register the card. Oh yes, the "customer service" person clearly learned English yesterday. Welcome to out of the US call center.
So now, a company who outsources has all my very personal information and I still can't get the amount off my card. I filed a complaint with Walgreens and they just passed the buck and said "call Green Dot", very bad business on their part. I too tried to get a refund and they played the address game with me and I held for 20 minutes for a supervisor and never did speak with one.
Fortunately, I only registered temporary cards and told them not to send a permanent one. It meant I could not use it for debit. But I transferred the whole amount on both cards to Starbucks card, and they called to cancel the card and requested that my info be scrubbed. So much for the scrubbing, "they have the right to keep it". Shame on Walgreens for participating in this. It will come back on them someday.
Some have a card in my name and they won't tell me how and when this happened. I have never had a green dot card before today and I called the police and they said that if the funds are being put on the card, how is it fraud? So now, I have to wait until the morning and try and call them back and see what is going on with my name. I have never had a Green Dot card before today and I found all this out. I am very upset.
I'm upset. I got this card as a gift. After fighting online, I called the company and was told my address didn't fit what was needed. After 20 minutes, I was disconnected. I guess my friends just wasted their money. What a scam. Do not buy or accept.
I went to activate card through service center and they informed me that their form could not read my address - there was no field for a suite number longer than three digits so the card was declined and refund check would be sent to same address that their form could not complete. So guess what - no refund of funds on card. They have no way of putting a correct mailing address on refund check once it's declined! Free money from suckers who purchase this card.
Green Dot is a ripoff. I was gotten for $2,323 on April 15. My card was stolen, I called them as soon as I noticed my card was gone. I was told that my card was charged $2,323 and the charges were pending, so I had to wait until they posted so that I can do a dispute form. I was told that it will take 10 business days for me to get my money back and that I would be getting a call back. No one never called me back, so I gave them a call back. I was told that my dispute was denied now. I'm just out of my money, I just don't know what to do. Help!
I bought this card for my daughter who went to Alabama to help the people affected by tornado to rebuild their houses through Habitat for Humanity. She activated this card before she left for Alabama and was able to use it once at the airport. That was the only transaction that went through. After that, all of the transactions were denied at restaurants, pharmacies, and Walmart itself where we bought the card.
We called Green Dot a couple of times and according to them, the card is locked for some reason. They had it reactivated and asked us to use it after 24 hours. We tried to do so but we received the same error every time. We went to Walmart and asked the manager why this card is not even accepted in Walmart where we bought the card. They said, "We can't take responsibility of any issue with this card. Contact Green Dot."
I spoke to Green Dot again, and according to them, "This is an IT problem. We need to refer to IT." I requested them to send the refund check immediately. My opinion here is that when Walmart sells any item, they make sure the item is not defective when at their stand or shelves or refrigerators - what mechanism do they have to validate the card's network issue before they load our money to the card at the register? If they do not have the mechanism, they should not sell the card at their stores. I would never look at this card again and buy such products from Walmart where they have lack of quality check on the products they sell.
This card is a waste. I used this card and it was declined. I will never recommend this card to anyone again. I will not purchase this card again. Green Dot needs to go out of business. They have no customer service skills and is useless of a company, no customer relations and don't have the customer's best interest. I will make sure they'll go out of business.
I drove two hours to buy a Green Dot prepaid credit card so I might buy some items online that I have waiting for me via eBay. When I got home, I attempted to activate the card online and was declined. No reason was given and all it said was, I would receive a refund check within ten days, there is no customer service. When I called, I am forced to enter my card number and then re-told that my refund was sent. I can't even speak to one person as to why this is, so the items I have on eBay are sitting there and I have to wait for a check from Green Dot in which I have no clue I will be able to cash and then wonder how I will get those items off eBay. Green Dot is lacking in any customer service and has lost a customer in me forever.
I called to change address to a new address ** Paterson, NJ 07505 and representative at Green Dot put in wrong address to ** Paterson, NJ. There is no such address at ** in Paterson. I am disabled and get my funds every month deposited to my credit card to pay my bills and need my card to do them. Representative at Green Dot advised me that they are not able to change address until 30 days has passed. The error was made by Green Dot, not me and I should be able to change address due to Green Dot's error.
On April 4th, I made a purchase with my Green Dot card. After the order was placed, I realized that the amount was incorrect. They corrected the issue and recharged for the correct amount. So I called Green Dot all last week and this weekend originally for the the credit posting back that was showing pending on my Green Dot account. Every rep I talked to told me something different. Well, based off what they said, it should have posted on the 16th. It didn't.
Well, on the 12th, I printed out my transaction history; it had no negative balances on my account, but after calling several times over the weekend, I printed my transaction history and I have all theses negative balances. I was pissed by this time. Not only did they post a negative balance on my account on 03/01/2012, it's April now. How can they do this? I called them and was really pissed off now. They then told me I had to do a dispute and it would take 10 days to fix. My account only needed the pending to post on my account; instead, they credited my account and then added a negative on the previous month to suck up my credit.
2/27 account balance $9.50; on 03/01 charge of $6.00 and the account balance was $3.50 before the 12th of April. After 12th, they posted for the same charge on 3/1, $51.68 which made my account overdraft on and off for the month of March with no overdraft fees.
People, reconcile. Your prepaid credit card is like your bank account.
I've been calling since March 26, 2012 so they can send me my refund check. I keep getting the run around and everyday it's a new story. I would like to be told the truth about when I will receive my money. It has gone on for several weeks and they have already sent me 2 checks and want to get ready to send a third. I would just like to receive my money as soon as possible. Thank you.
Fraudulent Cards sold at Lithia Springs Walgreens: I purchased two Green Dot MoneyPaks yesterday evening from our local Walgreens since Walmart no longer carries Green Dot cards. The first MoneyPak was for $40 and the second was for $100. I got these MoneyPak cards off the end isle where all of the gift cards are sold and paid for them at the register. When I left Walgreens, I was sitting at a red light and scratched the back of the first card to go ahead and transfer the funds to my prepaid Amex Card, but all of the numbers under the silver tab seal (which had not been tampered with), where blacked out. I immediately scratched the second Moneypak and the same blacked-out numbers were there. I turned around and went back inside Walgreens and was told by the manager that the blacked-out numbers is a security measure put in place by Green Dot, and that I could transfer funds within 60 minutes of purchase.
I didn't believe her, so I called Green Dot right there inside the store and Green Dot said they knew nothing about blacked-out MoneyPak numbers, but gave me the MoneyPak numbers verbally once I provided my receipt numbers and said that after 60 minutes, I could transfer the funds, as Walgreens has a 60-minute hold on transferring MoneyPak funds to protect their customers. I was told by Green Dot that the funds were valid and could be transferred after the 60 minutes were up and they never once offered to freeze the funds because the blacked out numbers were under the silver tab! Once I got home and sat down to call Green Dot to transfer the funds, both cards already had a zero balance. The funds were stolen and someone (per the Sheriff's office) that works inside Walgreens apparently is stealing the numbers then placing new silver tabs over blacked out numbers and then once they see customers purchase the card, they transfer the funds once the 60 minutes is up.
Now Green Dot has to open an investigation into this, even though I called them prior to the funds being stolen before they can tell me how long it will take before I get my money back! This sucks! They had already banned me for life from having my own personalized Green Dot Visa card since I had 4 loads in a 7-day period prior to this, which is just **. But now, I am being told that they have no time frame to complete this investigation and cannot guarantee they will be able to resolve it. At least the Sheriff's Department is opening a case on this! Green Dot has zero customer service and I'm out of $150 total because of Green Dot and Walgreens' stupidity! I will never use either again, I can assure you.
We keep getting calls from Greendot - MoneyPak saying that if we put $500 on a MoneyPak card, we will win $10,000,000 and a C class Mercedes. We have gotten no less than ten calls and one was at 6:00 a.m. Why should I need to spend $500 to win $10,000,000?
I received a Green Dot card as a present. The person who gave it thought he was buying a gift card. I couldn't use it, I had to register it. When I called the operator, they told me that I have to give all my info including social number. Instead, I went to the nearest internet cafe and registered it using different info. The card stopped and when I called back a supervisor by the name of Venus, she said that I could've registered it without the info but now it's too late and there is a check with the wrong name and wrong address going out. Then she hung up on me. Do not waste your money with these people. They don't care. All they do is rob you with little charges and when you have a probe, they hang up.
I called on Sunday and let them know that someone else used my Money Pack card number. They tell me one day and I called on that day and they gave me a different day. So I try to use my Wal-Mart card and it was blocked. So I called them that night and ask them why my card was blocked. They said they want to see the receipt. I called the next day to get the fax number. They told me since I was the one that disputed to Money Pack, my card will be closed. So they gave every excuse in the book about my card and it was not true. I asked to be transfer and stay on hold. The customer service person got on the phone and said I'm trying to get someone in the higher dept. I'm so unhappy with this company on how they treated and handled the call.
I have a pre-paid Green Dot card setup with direct deposit. I did not get a replacement card ahead of the card expiration date. I called Green Dot and they had no information on whether the card was sent to me or not. They said they would send me another card. I requested express delivery via FedEx. On 3/9/2012, 9 days after my card expired, I made this request. I saw the $19.95 express fee plus $4.95 card replacement fee appear on 3/12. I did not receive the card. I called again on 3/19/2012 asking for status. The CS person, who was obviously overseas, said he could not find a tracking number for the card and that it was sent regular post. He told me to call back on after 10 business days had elapsed.
Yesterday, 3/26, I called again. This person said it was shipped via FedEx, but that there is no tracking number. I asked to speak with a "supervisor." She transferred me into the queue at Walmart Money Card. Evidently, "supervisor" means you get to talk to someone who isn't in India. The wait was going to be 19 minutes. I called Green Dot back, this time telling a different person exactly what had happened previously. Despite this, she repeated exactly the same set of procedures. It was as if she didn't listen to anything I said and simply followed a script. Frustrated, I said, "Can you just priority overnight a card to me?" She said she would send me one via FedEx. I asked, "Will it be priority overnight FedEx?" She said it will be regular FedEx. I asked what does that mean. She had no idea. She said 3-5 business days, which is clearly not priority overnight. She had no authority to request priority overnight, so she wanted to transfer me to a "supervisor".
I refused and asked her to do a warm-transfer to a supervisor without her leaving the line. She finally said it would be 19 minutes and that she would take my information and give me a call back. I explicitly asked her if the call would come yesterday. It did not. It has been 24 hours and there's no call from a "supervisor". My money has been locked up in this prepaid card for more than 30 days and I am not able to access it. Somehow, they have made 3 separate mailing errors and are not able to give me a tracking number in any case. The $19.95 express fee still hasn't been reversed. This is an absolute nightmare. As soon as I can access my money, I am closing this card out and moving to Western Union. Never have I received such poor, incompetent customer service. Unreal.
I went to reload card that we bought yesterday which worked fine. I registered it as soon as we got home and had put $500 on it. We used it fine to pay Geico. Today, I went to reload it at CVS. The manager took my money and got an error saying that there was an error loading the account. The manager called Green Dot and told them what happened. The lady on the phone told the manager and I that they will have to investigate what happened to the money that I just gave the manager to reload the card. I am pissed. They gave some lame excuse that someone will investigate and call me and it will take 10 days for them to send a refund check for the remaining balance on the card. But they have to wait for the investigation and someone to call before they can see what they will do about the money I was trying to reload to the card.
The CVS manager told them this is not the way to do business. He also said that others have came into the store complaining about the same thing. Is it only me, but if this was my CVS, I would not carry anything Green Dot. Why keep the cards there. I'm contacting the BBB, FTC and anyone else. Some American owned and ran business.
Okay, today, 3/20 at 9:29 pm. I uploaded $200 on my Moneypak. For the record, up until now, I've never had an issue with Green Dot. I use them only for my eBay purchases at the Rite Aid on Oxford Ave. in Philadelphia, PA Store #00552. All is well. I get home to pay for my eBay purchases but I was also going to upload a part of the money on my Green Dot debit card. So, I uploaded $140 on my PayPal to cover the purchases. That transaction goes through fine. Then, I try to upload my money online and it says my Green Dot card has a zero balance on it. I try it on the phone and again, it says there is no money on the card.
Oh really? I'm pretty sure that even though I'm not a math genius 230 minus 140 = 90. So where the hell is my money? Since their customer service line is closed, I can't contact them until morning, which is why I entitled this post as Strike One. We'll see how it goes tomorrow but after reading all of these complaints some that have just happened, I am not convinced this will go well. I normally use Netspend but Western Union closed at 9 pm in the Shop Rite and my Green Dot debit is my backup card for online purchases. I have never had a problem with Netspend if there was something wrong with my balance which only happened once. They were friendly and efficient. Here is hoping I luck out tomorrow with Green Dot.
I requested a refund of my Green Dot balance for $86.00 and they are supposed to mail a check 1 month ago. It's still not here and there are a lot of complaints on this company. Now I'm worried I'm also going to be scammed like these other people did.
So I bought a card and, separately, a Moneypak to reload it. Activating the card online presented a few hassles and hiccups (saying a field was empty when it wasn't, etc. ) but then I finally was logged in to my new account. Then I go to add the Moneypak balance, I got error message after error message. I called their customer support to find out what's going on and I am told essentially that because I registered the card online, I was not prompted to activate the card as either a temporary or refillable card and the online default is, you guessed it, temporary, i.e. non-refillable. This doesn't make a bit of sense, honestly. Why would you not offer the same options to your online customers as your phone customers?
The refund for my Moneypak expenditure is automated and I have to fumble through their automated phone menu setup and call back twice before I'm able to speak to a live human who tells me the same thing in an even more convoluted and circuitous fashion than the website. Ironically, the opening message on their phone menu says that there's a brief customer service survey at the end of the call if I consent. When I'm done talking to their lackluster human rep, you can bet I want to weigh in on their survey! Upon being transferred to the survey line, I'm prompted for my card number. The number is rejected because I don't have a refillable card and the system hangs up on me. I don't predict success for Green Dot at this rate.
I had my IRS tax refund direct deposited into my account. Somehow, it triggered a fraud alert and they froze my account. I was told to provide verification, including a notarized letter that the money is mine and I did. The account is still frozen. Not only are they withholding my tax refund, but when my paycheck is deposited tomorrow, I won't be able to access that money either. I live paycheck to paycheck. I've called the fraud department several times and they say it will take 10 working days to resolve the issue. This is insane!
A week ago, there was a security block on my account. When I called to find out what was wrong, I was told they needed to verify my Social Security Number and ID and would need copies of my Social Security card and ID and have them notarized from both my wife and I and have it faxed. They were also asking me to get the I.R.S to inform them that they did indeed send us the money. But when I made realize how absurd that even sounds, they dropped it, which make me think that they are just making up thing as they go along. I was then told it would take 10 business days to resolve this. I find this unacceptable. How would they feel if all their money was on hold for 10 business days?
We all know that can be over two weeks where they cannot even buy gas to get to and from work. I will not be able to pay my rent and I am incurring fees as a result. I have talked to a number of people in customer service and get nothing from them but the same useless song they all song. I have been told that this is sensitive and would have to fax over info before they would speak to me. There is always a way to verify who has been with them for years other than requesting a notary to verify me. I let them know that they have lost me and will speak very unfavorably of them and have already done so to co-workers, friends and family.
So my dad bought me a MoneyPak card. Like the usual, I would log into my PayPal and add the money. But for some reason this time, they wanted my name, address and social security. So I put that all in and then they told me my information wasn't correct which indeed it was correct! So they told me I wouldn't be able to add funds to my PayPal using a MoneyPak card. I'm like **!
So I called the PayPal. A lady tells me they can't handle stuff like this so she put me on hold twice just to tell me its MoneyPak's fault and to call them. I'm like okay let me give them a call. So I call the MoneyPak place. The lady tells me that the money is still on the card and that I need to wait 24hours before trying again. So I wait the next day. I make a new PayPal account and try the card out on there and it still doesn't work.
So today I call the PayPal and they say call MoneyPak. I call and the guy tells me because my information is wrong that I can't add money. I'm like I told them this already I just need to know how to fix this problem and to get the system to recognize my information. He goes he can't fix this problem because the information isn't right. At this point, I'm frustrated and just want to get off the phone. Then he brings up this refund I'm like okay. He keeps telling me that I won't get this check until 7-10 business days. I'm like okay fine. Never again will I use MoneyPak. I think a scam is going on!
Cancelled card for excessive loading of funds. Evidently, the company that charges me $4.95 per month and $4.95 per load has an ethical issue with me doing this more than 3-4 times a week. They froze my funds and informed me I had 12 days to use my money on card as they were canceling my account.
Today, I purchased a MoneyPak card and tried to upload it to my Paypal account. However, this failed. Apparently, my Social Security number isn't enough to prove I am who I am, but I needed to place a lot more than just that: First name, last name, address, social security, phone number, etc. However, something above was wrong. I tried to contact MoneyPak where they gave me the number to Paypal, who gave me the number back to MoneyPak because it was clearly their fault. I talked to an agent (once again) and spoke to a supervisor, who was completely omnipotent and was above everyone else as the head of the department. Making no attempt to even help me, she started to sound like a machine and repeated the same things over and over again. In turn, I got very agitated.
I asked to speak to someone else and she refused to send me to anyone else, with the simple reply "they will only say the same thing". I again got even more agitated because all she had to do was send me to someone else. After I had spoken to one more person and they had in fact said the same thing, I would have accepted it as reality. However, her tone was more of a "I'm better then you and don't have to do anything you ask because I am". I got frustrated and very, very, very angry with her and said some unkind things, but this just ticked me off. I now have to pay $70 for something that should have only been $20 and all I got was this woman, who is in charge of one thing and feels like she owns the world. Also, I tried to talk to her and tell her my social security number should have been enough and she said "we are a financial institution".
Seriously guys? A financial institution? Even my bank only asks for the last four digits of my Social Security number! My bank also has better way of preventing theft and they understand that when you're adding funds! You're not trying to steal from an account! I am extremely agitated at this company and will not be using them again. Companies should not be ran like this and I for one look forward to the day that this company ensures its customer satisfaction.
This is a very important message to Green Dot cardholders and future cardholders. I suggest you not to affiliate yourselves with this company, because they are a waste of time, and don't provide good service. Personally, I have gone to a store that had to do with Green Dot products, and purchased one of these cards, and was told to register online. The very first time I tried doing it online, their website will not accept my social security number, and figured maybe I typed something wrong, and then I read that it was sold in stores and you had to put money on it then register it after 60 minutes online, then you have to talk to an operator. It would then send you to a specialist to finish the registration.
When I was talking to the man, he asked me for my personal information, such as my name, my date of birth, and social security. The man told me that I will not be getting a personalized card, because my personal information was not verified. I was confused and surprised. He suggested to zero out the money that I have on the card now, then cancel my account and start all over again. I took his advice, and he spent the money online in 1 day, because there was only sixty dollars. This took place on March 5, 2012. Now, March 7, 2012, I went to the same store, Walgreens, to get me another card, and I put $34.00 in it, and tried to register it again.
A specialist answered, and she asked me for my personal information as well, and as I finish and gave her my information, she too said that my personal information was not verified, and at this point, I was very angry, and just told her to cancel everything. That same day, I called back to ask for my refund, and she said it will be there in about 12 business days. Can someone help me, because I think I was screwed around, because there is no reason my social security number shouldn't work, because I never gave it to anybody. Overall, Green Dot is a scam in their little sneaky ways.
My 14-year-old son purchased a card and went to activate online. He was unable to do so . He called the customer service number and was sent a refund check. The refund check was misplaced and found after the 90-day expiration date on the check.
I called Green Dot and asked for a replacement check. I was told that one would be sent. It has been over a month and we have not received a check. I called again and have gotten no satisfaction. My son used a fake birthday date when trying to activate this card online because it seems there is an age requirement that does not apply for the purchase of this card. I explained that he was never able to activate this card and that he does not know what he entered for his birth date.
I told them they have his name and address and that I also had the check that I could send to them. I got absolutely nowhere with the person I was speaking to...it was as if they did not have the ability to reason. I asked for a supervisor and after waiting 20 minutes on "hold", I was told that someone would return my call in 4 hours. It has been a week and I am not sure that I am up to making another call, but I also do not want them to win.
The company should be investigated. At a minimum, these cards should not be sold to minors. I am livid that this company is able to operate in this manner. How many other minors have been scammed/ ripped off? If anyone has a suggestion, please post it. I am also contacting my local congressman over this issue. There must be a regulatory board that this company falls under.
On February 17, my stepdaughter Jessica's federal income tax return was deposited to my Green Dot card. On the 18th I went to retrieve more money from my account to give her for her return as my card has a $400 ATM and $400 teller limit per day. On the 18th of February I found that my account had been "blocked" by Green Dot.
According to them, because her information failed to match mine on the account. They informed us (after speaking with both of us on the phone) that we needed to provide proof of identity. Jessica was also to have a letter of consent notarized, and fax said documents to them, and the matter could be resolved in 7 to 10 business days. What malarkey! The documents were faxed to Green Dot on the 20th of February, said to have been received on the 21st. I have never known a fax to take an entire day to go through. Laziness in retrieval, yes. Not caring because a resolution is not what the company is seeking, yes.
I have jumped through all their hoops and called just about everyday, only to get the same runaround rhetoric. The last call I placed was on March 5 when I spoke with a supposed supervisor named Rez who informed me that, "I could see here that RJ was able to verify the information you provided," and in further conversation asked me to let him contact their compliance department and see if he can take care of that for me that day. Then Rez politely said that he would call me back after talking with them. Of course this never happened. Later that day I called back to talk to Raquel, who informed me that in fact nothing had been verified. She also then informed me that she would also need to talk to Kathleen, who had deposits to this account.
By the way my name is Kathy...formally known to most Americans also as Kathleen. She then proceeded to recite my own phone number to me and asked if this was a contact number for Kathleen. I, needless to say, was almost dumbfounded at her ignorance. Once again I called back later that evening hoping to get something solved as this was the 10th business day, 15th day total in which they had stolen my money from me. Much to my amazement a (said) supervisor answered the phone.
After arguing with Edgar, he said he would connect me with the resolution department which, of course, was yet again unable to happen. Expressing sorrow over the failure to rectify my account, something no one there seems to be able to do. They don't care that I have payments to make in which the funds they have stolen from myself and my stepdaughter are incurring late payments as well as other penalties. To add insult to injury, on an account that they have "blocked" from my use, they accepted a deposit from the state of Kentucky on March 5th.
Also oddly enough ATM and teller fees mysteriously get taken from my account and then added back with no reversal of charges or the original charge showing on my account transaction history when they are finished with their creative accounting. Yes, I do have proof of this. Could someone please tell me if there is a way to get their money back from these lying thieves?
I purchased a Green Dot prepaid credit card under false pretenses which was no fault of the misinformed clerk. I was under the impression that there were no min. or fees. I bought a $25 card that wasn't activated until today, 3/5/12. My balance as of this date is $6.20. I was misled/lied to by Green Dot (the one time I was able to get a person representing Green Dot). I cannot talk to a person since then to cancel or whatever. This is one of the best schemes since Bernie Madoff. An attorney is expensive and it was only for $25. It is the principle (or lack thereof) that counts. I would advise anyone with half a brain to stay clear of this company. A regular C.C. is wiser than this set-up.
