Green Dot Prepaid Cards

On February 3rd, 2012, I paid a bill with one of my vendors. My vendor processed my payment with their PayPal merchant account online. The vendor entered my billing address for my Green Dot MasterCard incorrectly. My vendor's online PayPal merchant account denied the transactions entered with the incorrect billing address. Finally when my vendor entered the correct billing address for my Green Dot MasterCard the transaction was approved with a confirmation number to prove it. After that fiasco, something told me to check my Green Dot MasterCard balance online. when I looked, I discovered that my Green Dot MasterCard account had a total of 4 $324 pending transactions, debited from my account.

I immediately contacted my vendor and Greendot MasterCard to make them both aware of my missing funds.This is where the fun begins. Green Dot MasterCard tells me to have my merchant fax them over a statement of release form (SOR) on my merchant's company letterhead. Not only did they want me to do that for them, they also told me to have my merchant include, my "footprint ticket number", my MasterCard number, my phone number, the dolor amount(s), and a signature. Wow.. really. Well today, is February 10th, 2012, 1 week later and the 1 bill I paid to my vendor of $324 has cleared my Green Dot MasterCard account days ago, and so has every legitimate charge on my account up to this point. However I still have 3 transactions of $324 pending on my Green Dot MasterCard account from Feb 3rd, 2012.

Well, earlier today I called Green Dot MasterCard again and they informed me that my merchant faxed over the requested statement of release (SOR), however it was missing the required information required by Green Dot MasterCard. Green Dot MasterCard promised me that once they receive the statement of release they would release my money in 2 business days. Well, look at the calender folks. After all this drama, I come to find out that my money should be released back into my account on February 14th, 2012. Question is why does Green Dot MasterCard think that it is okay to hold my hard earned money hostage. All I have to say is that I pray that my money appears on my Green Dot MasterCard at 12:01 am Arizona time Tuesday, February 14th, 2012 or I am contacting the president of the united states to have them shut down.

Somehow someone put a $200 money PAC on my Green Dot card. I don't know who or how they did this but Green Dot has put a block on my card. Now I have late charges on unpaid bills. It's been about 2 weeks now and Green Dot keeps giving me the run around. Green Dot said an investigator would call me and they did. I explained and now Green Dot says the investigator will call me again. Why, I already talked to them! Nothing is happening.

I'm trying to register my card. I spent 25 minutes waiting to talk to someone. When I finally talked to someone, they wanted my social # and I said I was not going to give it to them. She said they can't register my card without it. I ask for phone # I could call to complain. She said the social # was optional?! I told her I wanted to talk to a supervisor and they put me on hold for another 15 minutes. I have been a Visa customer with a debit card and a Visa credit card and if it wouldn't hurt my credit, I would cancel both.

I was scammed by emporiumcloseout.com out of a purchase for a new toolbox. I paid for the tool box with a Green Dot MoneyPak. After getting an email confirmation that my order was received and processing, a week went by. Then, it turns out this company has disappeared: website is offline, phone disconnected, emails are bouncing back. So I contact Green Dot to dispute the transaction. Green Dot Corp. stated they knew where the funds went. They have some person's name, address, contact information and won't release it without a subpoena. The card where my MoneyPak was loaded has no money in it, and they (Green Dot) won't refund me my money. Green Dot is protecting the guilty and making it near impossible for the victim to resolve a loss. I am hoping to get the attention of a class action lawyer to take action against Green Dot Corporation.

I suggest for people not to purchase Green Dot prepaid cards. Twice I've had purchases made in a three week period of amounts of $20.00 that I did not make. I don't care for having to pay for someone else's desires. To get a response from someone is impossible. The outcome of it all is that someone is spending my hard earned money and I don't get reimbursed. I'm a very dissatisfied customer.

Green Dot Sweepstake has called my answering machine over fifty times in a 24-hour period. I did not enter any sweepstake and I did not seek these solicitations. I requested that they stop calling and they will not.

Green Dot Prepaid Company are thieves! They stole my money. They never placed the money on my card. I have gone to my 7-11 to try to get assistance in helping me resolve this. They are claiming they are not responsible. Green Dot has no customer service to speak of and no human being at the other end of the phone. I am going to take 7-11 to small claims court and report Green Dot to the FTC as well as the Better Business Bureau.

They had sent me a new card. I paid twenty dollars extra for FedEx and I received it, but my card is not effective. Customer services suck. They don't help. They don't know what they are doing and they are always not open. They put my card in security block and they can't even take it out nor can they fix it. I called about a good twenty times and still no one on the line. If I did have someone on the line, they tell me the same thing. I have money on my card, checks are being sent and my card is not working. I'm very ** I will sue if I don't get my money back. That's a promise they should not even sell Green Dot cards. This company sucks.

My daughter went to the Walgreens on Panola Road in Atlanta, GA on 12/30/11, and purchased two Greendot cards, because it was told to her that the limit is $500 per day. So she purchased one for $500.00, and one for $100.00, and paid the $4.95 for each re-loadable card purchased. After purchasing the cards, she texted me the number that she scratched off the back of the card for $500.00. I called it in, and it kept saying invalid card number, so I called my daughter back to make sure she sent the right number, and she said she did, so I tried again. It was still invalid.

I then spoke to a customer service rep, and they told me that my funds were put on someone else's card. I asked how that is possible, when the card was just scratched off, and no one else had access to the card number, so I would like the funds to be placed on my card, like they are supposed to be. After talking to them for a good while, I called my daughter back, and informed her to go back to the store where it was purchased, and ask for a refund, because the card sold at their store was no good. She was told that they don't give refunds, and they called Greendot to question the card sold.

I have come to find out that, not only was the $500 card money was stolen and placed on someone else's card, but the $100 that wasn't supposed to be uploaded until the next day, because of the $500 a day rule, was gone, and placed on the same card. I was then told that the money will be on hold, until they investigated what happened, within 24 hours to be exact, and a supervisor will contact me. A couple of days went by, and no phone call. 3 days later, a call was made to my daughter telling her that the case was closed, because the funds have been used by the person that they placed my money on. I then made a call back to the Greendot company, to tell them the case is not to be closed, until the money is refunded to the right person, and I was told by the rep that I need to file a police report, and they will subpoena the records, and press charges against them, and I asked them why am I the one going after them, and it is their company that has the fault. They need to go after them, not me.

This is unacceptable, because for one, I don't have $610.95 to just give to someone else for their pleasure. I am the victim here, and I am very angered that that they are getting away with taking people's money. I have 4 kids and bills to pay, and I will talk to whoever. I have to make sure I get justice, not only for myself, but the thousands of others that have been through it. Believe me, it is not over. I will report them to the BBB, and encourage any and everyone to contact them with your complaint. I am willing to talk to a lawyer. If anyone is willing to take my case, please call the number provided, because as of yet, I have not been rewarded my money, and it is now 4 days later.

I bought a Green Dot card and added $100.00 to the card. I ordered something online and never received the product. When I called them they said the card was active and they couldn't process my order; but when I check the balance on my card the money is gone. Now I've tried for many hours trying to talk to someone but haven't succeeded in doing so. Now what do I do? I would really like to be refunded but no one wants to help.

OK. I signed up to get a greendot card and I received a temporary card number. So I got online to set my account up, and when I typed in the security code it said that the account number is already registered. I mean, I thought signing up was going to be a good thing but if my temporary account number is already registered then I'm not so sure any more. please help!

Well, after days and many, many phone calls to get my money back, Green Dot canceled my card because I posted complaints against them! They are going to send me a refund check but the kicker is instead of the $19.01 that they owe me, they said they are giving me $50 as a courtesy! I would have been happy with my $19.01! Sounds like hush money to me. I wonder what the FTC will say about this. I was told I will receive a refund by Wednesday, December 7! I'll be waiting for it. Funny, how they canceled my card and told me I could never have another one because of the complaints. LOL. Yea, like I would give you people my money again! Beware!

From the complaints that I've seen on here, most of you did not read the rules and instructions, before you bought the card. They do work, and you are not exempt. The Patriot Act requires that US debit card companies get, and confirm, the SSNs of the people requesting a card. If you don't give this information, you don't get a card. Plain and simple.

If you buy a MoneyPak at a store, make sure that don't use an actual credit card to do so. That is not allowed. You will be able to use a debit card as long as you use it a debit card, not a credit card and save the receipt. It has your activation number on it. If you lose it, someone else may be able to activate the refill, or card, and you will lose that money. There are no refunds for cards, or refills. Realistically, there can't be.

The best way to do this is to go to **. Sign up for either a Mastercard or Visa debit card. Fill out everything. You can no longer us a PO Box as an address. It has to be a physical address. You must supply your SSN, and other identifying info. You are not an exception. It's the law.

Once you have requested and been approved of a debit card, you will be given a card number and expiration date. Then you will access your account and set up the pin number, and other things. Once you have set up the account, and have been approved, you will receive your card. Usually within 2 weeks. If there is anything wrong with your card, when you receive it, let them know immediately!

I have had problems with Green Dot twice, in all the years that I have used them. Once, a direct deposit was shown on one card, but not on the other one. That was a panic time! I called, as well as a few thousand other people, and in another two hours it was fixed. The other problem was that I had my name changed, legally, and sent a fax with all three of my card's info, a request for them to issue new ones in my new name, a copy of my photo ID, and a copy of my court order changing my name.

Green Dot changed my name, and issued new cards, for the 1st and 3rd card, but not for the 2nd one. I had to send a fax with just the 1 card info, and all of the other information. I received a new card.

These people are scammers. You put your money on the card then they steal it! I've been fighting for days trying to get my money back! How do these scammers get away with stealing our money? They are saying I placed an order online but I didn't. Nothing went through but yet my money is gone. Stay away from this card if you like to spend your own money! Check the green dot Facebook page and see all the people having the same problem--stolen money! They lie and say what they want to be able to keep my money. Nothing but a run around game.

I wanted to make some purchases online, so I went and purchased a Greendot card. I spent 4.95 to activate it and put 100.00 on it. I get home and go online to set it up. I put in all my info and the card's info. I hit enter and get a message saying that they weren't satisfied with my information so I was being issued a refund check. For an hour I tried various numbers trying to get to a real person. I figured out how to do it. Hit the option for a refund and everytime it asks you for your card number, just enter zero's after doing this three times you are transferred to a person.

When I asked why my information was rejected, he said because I entered a dead person's social security number? Um I'm pretty sure that I know my information, I've been using it for several years now so I have no clue why it wouldn't work to set up a greendot card when my same social security number has been used to set up my cell phone and bank account and everything else. These people are crooks plain ad simple. I would recommend just buying a gift card to make purchases.

I purchased three (3) Green Dot MoneyPak cards to load my prepaid debit cards ($200.00, $160.00, and $100.00). But as I exited the store, I dropped one of the cards and didn't notice until I got home 20 minutes later. The store said that they couldn't help me get the MoneyPak cancelled and referred me to Green Dot. Green Dot said that they cannot cancel the lost MoneyPak because their policy is not to cancel MoneyPaks. The result is that I lost $160.00 + $4.95 fee. MoneyPaks should be prohibited for sale if people cannot cancel them if lost before use.

I purchased a green dot card and went online to their MoneyPaks bill pay to pay my phone bill. They took the money off my account but my bill was never paid. I have been on the phone for numerous hours on hold and disconnected and they still haven't paid my phone bill. My services will be disconnected. I am a single parent living on a low income I can't afford to have money basically taken from me.

I went to Kroger in Atlanta, GA on Cascade Road and I purchased a Green Dot MoneyPak Card to load money on my Georgia Perimeter school card. I put $330.05 on the card, I went home to load and the ** card would not load on my debit card. I called the phone number that was on the screen for Green Dot. They told me that my money had already been loaded on a debit card. I told them that was not true and the last 4 digits of the card number did not match my information. So these people told me I can't get a guarantee that I will get my money back and that I have to wait 1-10 days before I get call from an investigator.

I advise nobody to buy another one of these cards and in the morning, I am going to call the head office for Kroger. I am going to call a lawyer because this is not right. These authorized dealers should be held responsible for what they are selling to people. So if anyone would like to join me, I am going to sue this so-called Green Dot people.

I put $100.00 onto my Achieve Card by purchasing a Green Dot debit card. The Walgreens employee swiped the card and told me that I did not need the Green Dot debit card so I threw it away. Now, I realized that I do need it. I have been on the phone with Green Dot for over 20 hours total and have been disconnected several times by them. I used different phones each time, and they put me on hold. I cannot get my money back, and need it as soon as possible. It has been over a month dealing with Green Dot and I will never buy it again and make sure that I tell everyone I know not to use Green Dot. These people are beyond rude! You can look at my card and see that the money is still not there. Where did my money go? I gave them $104.95 and have nothing to show for it! I deserve satisfaction.

I am a health care aide. My client tried to put $100.00 onto her Achieve Card by buying a Green Dot debit card. The money never got to her card. I have been on the phone with "these" people for a total of 20 hours. Most of the time, they put me on hold. I even managed to go to Walgreens where the card was purchased and the manager tried for 2 hours! These people are scam artists! This lady needs her money. This has been going on for over a month now! I personally will never use a Green Dot money debit card or packet!

Today, I called Green Dot. Let me first state that I got the card when I got my 2010 federal taxes back; it is a Turbo Tax Visa. I have used it for direct deposit and for PayPal transfers. Well, this time, I was transferring $650 from PayPal to this Visa card. I tried once on October 30th, and the transfer was refused. My PayPal account stated, "Computer error," and the money was returned. So, I tried it again on 11/2, and now today, PayPal states that the transfer was complete but there is no money on the Green Dot Turbo Tax card.

So, I called and spent over an hour on the phone, only to be told that it was PayPal that would allow the transfer because they set a $500 limit per transaction. After a very heated call, I told Patrick to cancel my call and shove it up his ** and hung up. I calmed down and called PayPal and they told me the reason why the first transaction was refused was that, get this, "I refused the transfer". When I asked about the $500 limit, I was told that it wasn't PayPal and I have no limit on my account. I attempted to call Green Dot back but since they canceled my card, I can't get through. So now, I have $650 in limbo that PayPal says was transferred to the Visa card and that Green Dot states they refused it at 9 to 10 am this morning. FYI, these calls took place between 6 to 8 pm.

I have had the same Green Dot card for two years. During that time, I have used the card for online ads, my car insurance payments, Paypal and general purchases. I was just declined by them and was told I would not be receiving any more cards from them because I used the card for business transactions instead of purchases. The business transactions were nothing more than placing ads online for goods. I took them two years to do this? This is **. I believe it is a covert way of telling me that they are not making any money off of me or it is just plain discrimination.

I needed a debit card to make a purchase at an online store and did not want my credit information on the internet, so I bought a green dot Visa 20.00 debit card. It was not accepted. They told me that it had to be registered. When I tried to register it over the phone, they said it did not have enough funds on it to register it. After being transferred around a few times, they finally told me that the card was blocked because someone tried to use it before it was sold. I do not believe this since the sticker was over the 16-digit card number which was a pain for me to remove.

Okay, so I am having a problem with Green Dot Corporation (greendot.com), a prepaid debit card. I called Green Dot and was not able to resolve my problem, so I took my complaint to the BBB and of course, nothing happened there except that they kind of admit they did wrong. They offered me $25, but they actually owed me $75. I will explain it shortly. So I went to CLS (Community Legal Services) and VLP (Volunteer Lawyers Program), and after several months went by, I had to go into their office to see what was going on with my case as no one had even bothered to contact me as promised.

Patricia ** (VLP) informed me that they are having a hard time finding anyone to take the case as $75 is not worth fighting for. I am on disability and I only get $764, $500 out of that is my rent so $75? That's a lot! So a month later (August), I got a letter from Patricia ** telling me that they don't see a case suitable for litigation and my case was closed. Okay, so what happened to me trying to get all of this help? As I mentioned, I am on disability, I have my checks directly deposited to a prepaid visa card (Green Dot visa). Well, everything was fine. I was living at the YMCA when I opened that account. I moved to Campaige Place Apartments in January 2011 (across from CLS and VLP) on Second Ave. and Jackson.

Three months later (March), I called Green Dot to check my balance. I had to talk to a customer service. They told me that my account was closed due to sharing of my personal information. I asked them how is that? They said I was sharing my address and phone number with at least 10 other people who have the same kind of visa card; I, of course, never have! They sent my money back to Social Security, it took them over three weeks to get that money back so they could repay me. In that time, I was late paying my rent, was given an eviction notice (goes on credit rating). Campaige Place ** opened in April 2003. I am the second person to live at the above address, okay? For a reason that my debit prepaid card was canceled, Green Dot (Cara ** I talked to on the phone) stated this, "you are sharing your personal information because 10 people at your address have a Green Dot prepaid card".

Hello? Are you not seeing this? 10 people at my address? So I filed a BBB complaint. This was what Green Dot Corp had to say in response to my BBB complaint. "On February 14, 2011, Green Dot blocked Mr. **'s card due to an excessive number of cards being associated with the same or similar personal information. On February 28, 2011, Green Dot closed Mr. *'s card. On March 1, 2011, Mr. **'s contacted Green Dot to inquire about the closure of his card. Mr. ** was informed that his card was associated with an excessive number of cards sharing the same or similar personal information. The Green Dot representative advised Mr. ** that any direct deposits would be returned to the sender. A corporate escalations specialist has reviewed Mr. **'s issue and Green Dot will allow Mr. ** to open a new card using his complete address and cell phone number. Green Dot will issue Mr. ** a $25.00 credit once a new card is opened for the inconvenience."

Okay, so I provided them with my correct address and phone number from the get-go! My address is not **. My address is **. My phone number is not, **. My phone number is **. Is Green Dot Corp. so special that they don't recognize individual apartments in an apartment complex as one household? I know the federal, state and local governments do! Who doesn't, right? So that means they are discriminating against me because I live in an apartment complex. Can no one see how wrong that is? Can no one see how wrong it is to cause me $75 in rental late fees? Can no one see how wrong it is that because of Green Dot's discriminatory actions, not only did I have to pay $75, but I was also handed an eviction (5 days) notice that went on my credit rating thereby damaging it? Hello? I may not have an education in law, but this is plainly cut and dry. Green Dot is in the wrong, morally and legally. How legally? Green Dot knew my address and phone number, otherwise, how would Cara ** from Green Dot call me? Is there no one that can help? Are they really allowed to screw people over and get away with it? Is there really "equal justice"? So far, all I have seen is a broken legal system. I have the BBB report and two letters from VLP.

I loaded a Green Dot MoneyPak at my local Walgreens. I waited 60 mins. to load funds to my account, however, when I entered the PIN number, I was told that zero dollars were available.... $150.00 missing. When I contacted Green Dot, I was told to fax the receipts and MoneyPak card over to them and it would take one business day to research. I called back after the one business day and was told it would take three business days. I then called the corporate office, and the representative told me that the money was placed on someone else's account and proceeded to ask if I had given my MoneyPak information to someone else. I was furious at this point and was told that it would now be 10 business days to investigate this issue.

I think that I am out of that $150.00; I will never see that money again. I say this to anyone who can read this, "Do not ever use Green Dot. Tell all of your family and friends also. I believe that this fraud is from within their company."

A follow-up and resolution by Green Dot on funds that was frozen/locked/lost on 10/5/2011 that I posted on 10/7/2011 here.

I have seen a lot in my life, but this one has to rank at the top of "I cannot believe they can get away with that." On my post that appears on 10/7 of an issue with Green Dot debit card not activating with over $400 balance, this is how it finally got resolved.

On 10/10/2011, I went back to where I bought the debit card, the manager was there. We talked and he had a number for us to call, and it was "experiencing technical difficulty".

He was now upset and called himself several times and got through. He offered the merchant ID, transaction ID number and the verification number (think they call it verification) with the dollar amount. They said it did not exist. He asked if he could refund the money and Green Dot refund him and they said no. With a bewildered look on his face he said, "We are not talking about 20 or 50 bucks you guys have had it for 5 days, it is 400 bucks. This guy needs to pay bills and eat." They said unless we faxed over the purchase receipt, the Green Dot transaction receipt, packaging and reference number, there was nothing they could do. Once they receive the fax, they will conduct an "investigation" and release the money 24 hours later.

Folks, it gets better.

After 24 hours, we called back, and "technical difficulty". Then, the continuous loop to activate the card, we tried, "invalid card". The reason the card was "invalid", they claimed "someone had strategically opened the package (some of you know how thick they are), took the card and checked the balance. (Wouldn't you need a pin number?) I saw there was no balance and put the card back and then sealed the package perfectly.

First of all, I challenge you to look at a Green Dot debit card package and see if it is possible to even open it and then seal it back. You cannot. Second, why did they keep e-mailing me saying that they reset the card and it was ready to go if it was "locked" because someone "got it out of the package and checked the balance?"

This went on from 10/5 until I gave up on 10/9.

And the icing on the cake? On 10/11 after making 3 phone calls and finally getting a human, "For $3, we can transfer that money to a good card." $4.95 for the original card, $3 more to get access to the funds (which we cleaned out immediately) and a $3 fee for the card being more then one month old for a total of $10.95 I paid them to "lock" my money up from 10/5 till mid-day on 10/11.

There must be some loophole in the law, but how can any of this be legal? A $4.95 fee to activate a card that was never activated (breach of contract?) and then another $3.00 to transfer it to an old card we had found, followed by another $3.00 fee for the card being over one month old. Wow. Total of $10.95, they got to "hold" my money for 6 days. Maybe I jinxed myself when I told my wife, "Maybe they will at least give us the $4.95 fee back." Nope, they more then doubled it.

Bottom line, if you have a bill that needs to be paid, need to buy food or gas, pay cash, get a money order, but with this experience never get a Green Dot debit card. That, my friends, is about 2.5% profit they made to do nothing for 6 days. And who invented racketeering? It just got taken to a whole new level.

Last year, I got a Green Dot card and put on the card, like $50. I bought some stuff online and spent all the money and it was all good. So I had the card all these months with zero dollars on it, or so I thought. I went to put some money on it, and only 10 bucks made it onto my account. It seems that they charge $5 a month for the card even when its empty, meaning to put any money on the card I'd have to pay off like$ 40, for what seems to be absolutely, just to reload the card. If I ever meet the man behind this! ** Scam, I'm going to grab his ears and tear them off of his **head.

I tried to activate a Green Dot debit card. It came back invalid. I have the receipt from the store and from Green Dot with the money that was loaded on the card. The proprietor that sold me the card cannot refund it and Green Dot does not have a live person to talk to, just a place to submit a problem and they will get back with you in 2 business days? Today is Friday and Monday is a National Holiday, so I am supposed to be without an answer and, no less, funds until Wednesday at the earliest?

This is criminal. If I took money from someone for goods or services and disappeared without giving them the goods or services, I would either be arrested or in court. Why are they above the law and human decency? The bank associated with this should also be held accountable. There is not a live person anywhere who is willing to address the issue for at least 5 days, and I am at the mercy that they will respond to my request through the internet. Unbelievable!

I went to activate my wife's card on the phone and it got interrupted. Now, I can't activate it at all. What a waste of my time. I am very, very unhappy with this.

I loaded my pre-paid Visa card a few times in one day and they canceled my card because of it. I never exceeded their policy limits in any way and I did not purchase anything questionable with the funds. The way the funds were loaded was through a "Money Pack", which cost $5.00 per card and there was a maximum for each load of $500.

I was buying airline tickets so I had to load multiple loads (4). I spoke with them a few times and I told them that they could see why I had to have multiple loads and what I purchased with the funds. They said that there's nothing they could do and they still canceled my card. No one ever called me to get an explanation of things. They just denied my next transaction and they only told me about the cancellation when I called to ask why.

I have been a Green Dot card user for a few months now, and have generally had an overwhelmingly positive experience with them. The only issue that I have ever had was with the Money Pak reload card I bought at a Kangaroo Station in Leesburg, FL. When I went to scratch it off, the card gouged, resulting in the destruction of the activation number needed to load my purchase onto my card. I immediately called customer service, and while it was somewhat complicated to get them to understand the problem, once they knew what was going on, they were very quick and efficient.

They asked me for some verifying information from my purchase receipt, and within only six hours, they had gotten the money back to me, along with a pleasant and sincere sounding apology call for my inconvenience. I am sorry that so many others seem to have had negative experiences with Green Dot, but perhaps, being only a recent customer, I have experienced the result of those other customer complaints such as improvements in their business practices. Whatever the case may be, I am very satisfied with the level of service I have received from them so far. The only reason I removed one star from my rating is that I dislike the use of the Money Pak cards. If I had needed that money immediately for something, I would have been in a lot of trouble. If they would allow an authentication number from the receipt to be used, thus making what happened to me impossible, I would have rated them five stars.

I bought a prepaid reloadable express Visa and added $10.00 to it. I was told to go home and call this 866 number to finish the activation. Well, after I talked to a machine, it told me to hold for a rep to finish the final steps. The rep asked for all my info, SS #, date of birth, everything they could! Then, they asked me for the card number that I just opened. Lo and behold, after all that, they then very rudely told me, "Sorry, we will not be able to activate the card because you were not approved!" I was in total disbelief. This is a reload, prepaid Visa, not credit I was applying for! I never felt so embarrassed, dissed in my life! They wouldn't even give me an explanation other than they go through a 3rd party for verification. I never had a green dot card before! And what 3rd party? For what? This is a prepaid reloadable card!

Then, after I kept asking what seems to be the problem, the rep told me he will connect me to lost prevention. When they got on the phone, they said they couldn't do anything because the card has already been cancelled by the previous person. And they said that they have already sent a $14.95 reimbursement out. I told the man that I just bought the card the day before and just opened it to get it activated. Then he rudely said: "Mam, there's nothing I could do. You could wait 7-14 days and see if you receive your money back. If not, give us a call!" I asked again, "How can I be turned down for a prepaid reload card?!" He then said, "Maybe your info is not adding up or you moved or something." What?!

I felt so bad after I hung up the phone. I was treated as I was nothing over a prepaid card at that. It's not like they're giving me a dime! I was really getting it to have my pay put on it because someone told me it would be better for me. When I called my friend and told her, she thought I was lying, because how do you get turned down for a prepaid, reloadable card that you put the money on? They don't give you a dime. In fact, I would be paying them $5.0 a month just to put money on their card. Imagine how many people are giving $10.00 to a card to get it, then have to wait 14 days to get their money back, not even thinking you are going to be turned down for a prepaid, reloadable card.

Yesterday, I had put money on the card and decided to register the card today. But the automated system keeps telling me that the card is invalid. No matter how many times I tried to take a shortcut to a CSR (customer service representative), I got stuck with the automated system. Thanks Green Dot! I'm now out of $50, and now, I can't feed my family.

I am writing on behalf of my disabled and mentally ill aunt who is being taken by these men claiming she has won money yet, they are getting her bank and credit card info and have had her recently Western Union them money so she can have her winnings sent. Also, they have sent her mail to forward and paid on her MasterCard. Bank fraud department closed her account recently.

They rejected me for a prepaid debit card! How can that be? It was only $150! Now what am I supposed to do?

Why are these cards still in the stores waiting for unsuspecting consumers like me? Refunding money to so many people isn't helping them turn a profit now, is it?

I bought a green card for my boyfriend. The temporary card worked just fine, but when the real one came in the mail, I went to activate it and it said that the date of birth I'm entering is not correct. Every time I try and call, I get the stupid administrative computer thing instead of a real person. You have to have the date of birth to do anything. I went over the application a few times, I know I put the right birthdate in, so i don't no why it's saying that its not right. So now, I'm out of money because I can't activate the card or access the money, and I can't get a hole of a real freaking person.

They put a block on my card in April because Avis put a $2,009 charge on my card which they eventually refunded three days later. How could they allow a prepaid card such an authorization amount knowing that I only had $350 in my account? Now, they put a block on my card and will not release all of my money. The investigation department was to call me back in 24 hours three days ago. This is a prepaid card, not a card loaning me any money. The money I put on the card is my money.

I have been attempting to resolve a refund issue with Green Dot for almost a month. They requested that I send them certain information in order for them to investigate my claim, which information I sent to them.

Green Dot then informed me that they had left a message for the merchant. When I contacted Green Dot again (at this point I have spoken to at least six different people), I was told that I needed a letter from the merchant stating that they had told me they would refund the overcharge. I again called Green Dot and informed them that the person at the front desk of this hotel establishment is no longer employed at the hotel and I spoke to more than one person in the accounting department of the hotel who stated they would reverse the amount back to my Green Dot Visa.

The last person I spoke to at Green Dot who said his name was Jenkins was rude and hung up on me when I requested to be transferred to take the survey, which is offered to take by Green Dot at the end of your dealings with them.

I now question the integrity of this company due to the numerous people I have spoken with who either hung up on me, were rude or were not able to assist me. (Although one person at the company did side with me regarding this ongoing dilemma.)

I think the ethics of this company should be investigated regarding unfair business practices.

I will pursue this matter to the fullest extent of the law.

P.S. I was on hold, yet again, for over 15 minutes waiting to speak to another supervisor and the line was disconnected.

My husband and I operate a chemical supply company and accept MoneyPak from time to time on the customer's request to save them money. Because we charge a 3.5% cc fee and MoneyPak cost less than $5 for the pack, so some people choose to do MoneyPak for larger orders saving them 20-30 dollars in transaction fees.

Well in June, we sold 20,000 size 4 gelatin caps to a person in Florida. The total payment was $1,000. The order was shipped to the customer then in July the green dot card was frozen. We called to find out and they said it's under investigation because there's someone else that re-load belonged to. They said they would have someone from the investigation team call us in a few days.

Well, 3 weeks has passed and no call. So we check the account daily and 2 days ago the $1,000 was refunded back to the purchaser. Now, we are out of the money and the purchaser got his entire order. So we called Green Dot to close out the card, as this was a horrible experience. Then the lady says, "We can't close the card because there is a note attached that says someone from the investigation team will contact us." I proceeded to tell her that we were told this exact thing one month ago. Now there is over $400 on the card that is frozen, we cannot get a refund, we cannot get an answer as to why we can't close out the card and get our balance. We also cannot speak to anyone on their so called "investigation team".

Please beware because this may happen to you. We offered to provide invoices, etc. for the date we received payment, the address where the gel caps were sent, everything and they refuse to give us a straight answer as to what's going on.

I opened an account with Green Dot, and I direct deposited my entire paycheck. I called them concerning the non-receipt of my card, and I was told they would be sending me a new one through Federal Express (FedEx), but that would take three days. However, I wanted that if the original card came, I could use it. I received the original card, and called to have it activated. Unbeknownst to me they canceled the card; stating that I reported it not received, and the card was no longer valid.

In the meantime, this was my paycheck which I live on from week to week. I have .56 cents to my name, and I cannot just go purchase another temporary card from one of their retailers. I cannot wait for three days for the replacement card. I know that in computers, reversals can be performed. They could have reversed the card and allowed me access to my money.

I purchased a Visa-Green Dot debit card for $50.00 at our local Walgreens. I retuned home after the 1-hour waiting period and tried activating the card by phone. The automated system could not understand the information I was submitting to them- address, etc. I lost my patience, went on-line. My activation number is invalid. That is the message we got several times.

I found the complaint site, too late, and I will be approaching the store manager at our local Los Lunas-Walgreen's as to why they are selling fradulent cards with invalid numbers to their customers. (I moved to the area two years ago and have been a regular customer at this store.)

On Monday, I will request the appropriate forms from the New Mexico Attorney General to proceed with a formal complaint.

I purchased 2 reloads, both for 75.00 - I had kept them in my purse; when I got home to load to my prepaid visa card, it said numbers were invalid; they were closed so I rang the next morning and they said the numbers on the reload card was actually different from what they show and then told me the numbers they show had already been put on someone else's card and I would have to wait and go thru their investigation, which they say is 5 days, but is actually 3-4 weeks and no calls. I had this EXACT problem before and they did resolve it, but it is a SCAM/FRAUD as they are keeping our money to use, and we don't have it for our needs. They are NOT american based and ripping us off. PLEASE DO NOT USE. I am also contacting HOMELAND SECURIty.

I purchased a $425 Green Dot pack for my son to load on his Green Dot card. He is in the Philippines and prepaid debit cards are the best way to transfer funds to another country. The activation number was in a waist pack from the time I made the purchase at Walmart until I gave the number to my son to load his card. The money could not be loaded because the activation code was invalid.

I called Green Dot and was told the money had been loaded on someone else's card. I have sent copies of my receipt with activation code to Greendot. They said that until they know how the money was loaded on the card of another I cannot get my money back. I said that is not my problem. I made a purchase, Green Dot has the money. They know where the money went and that I did not receive it.

Any error had to be in their transmittal from the store. They continue to put me off. The Walmart Manager where I purchased the card said 3 other customer came in with the same complaint as me. He pulled all the Green Dot cards. Green dot makes too much money, but they are refusing to pay for money they know they owe.

Stating that they are not responsible for any losses or use the product at your own risk is not an acceptable way of doing business. Keeping money that you know belongs to someone else is stealing and wrong.

I am on SSI. My funds are directly deposited on a state benefit card Direct Express. I went to pull money off my card. At first, fund is not available. I thought okay, the system is a little slow so I went back a few hours later, still no money. I went online to find out when my money would be on. I got no deposit made. I did a little hocus pocus and find that the following company had intercepted my money, Firstload, United Arab Emirates. I've never even heard of it so I called Direct Express costumer service.

They told me that an alert was placed on my account. I asked for details and they said that the company Firstload and a bank that don't exist had tried to close my account, but because the request didn't come from SSI directly, the account was still open and that I needed to call Social Security and alert them. I did so Social Security is now on high alert as their system has been hacked and it came from a recipient and backed by documentation of the Direct Express card issuer. We wondered what these losers would retaliate. Well, here you go. I have 2 Service K-9s, one terminally ill with cancer and one in training there on human food because of these son of a **. Yes, I will be reporting it to Homeland Security as well as IC3.

I never signed up for these cards nor did I authorize the change. I will be their worst nightmare. If you are the victim of this, please post so no one else gets robbed. I was told that I am not the only one this has happened to as far as I am concerned.

I bought a prepaid Green Dot. They made a mistake entering my info to the point. They had to do refund. It's being a week and no tracking number. Or where's the check? Their people don't speak English. I bought the card to pay bills and now I lost my cell phone. It was the first bill and the phone shut off. The car insurance is lost and the aggravation of dealing with people barely speaks English.

I wish I have read this website before purchasing the Green Dot Prepaid Card. The card is supposed to be active but I could never use the card to get funds. The customer service is terrible since the automated system wouldn't validate my information in any way. It automatically rejects you. It is impossible to reach a human being to explain the issue. This is stealing! The authorities should investigate this and penalize them.

I have been having problems since I did direct deposit with my Social Security Disability money on the 3rd of each month. What they do is keep your charges pending for three or four days--either it goes into negative or they wait and put it on the next billing cycle, which is on the 9th of each month. I have everything written down when I use my card. I removed my Social Security Disability income from the MasterCard because of all the problems. I told them that I was going to take my money off the card and put it somewhere else. They make you go into negative when they keep it pending in that order.

I purchased a Green Dot Prepaid MasterCard for my 13-year old daughter since she was going to be traveling and thought that this would be an easy way of making sure that she always had funds available--wrong. When I tried activating the card over the phone, they insisted that they could not match my Social or my daughter's Social with the names being provided. At which time, the lady informed me that they will issue a refund check.

The check arrived a couple of weeks later. To my surprise, they sent the check in my daughter's name even though they supposedly could not match her information. Unfortunately, by the time the check arrived, my daughter was not available to cash it. It has been over a year now trying to get them to reissue a check since the check since has been voided. With no luck, I have been given several reference numbers and the promise over and over that the replacement will arrive in seven to ten business days. It has been months and no such luck. I don't understand how this corporation is still in business with such poor customer service.

Green Dot has taken my money and will not release it to me. It has been over 30 days and they still will not release my funds.

I purchased a Greendot Moneypak card from Kroger and loaded $272.00 and also paid the $5 fee for using the card. However, when I got home and attempted to apply the money to my PayPal account, the Greendot Moneypak system stated that there was a zero balance on the card and my money was not on the card. I was immediately alarmed and I went back to Kroger to see if I could get a refund for the $276.00 and they told me that I could not get a refund.

A Customer Service supervisor then contacted the number on the back of Moneypak and spoke with a representative. The representative then asked to speak to me and told me that the money that I loaded on my card was applied to a Wal-Mart money card ending in the numbers ** belonging to someone named Kenneth. I was then even more alarmed and called to Greendot Moneypak hotline when I got back home and filed a dispute claim with them. They told me that a representative would contact me within 2-3 business days to resolve the issue. However, four days went before someone attempted to contact me while I was at work and I could not answer the phone.

I have called their Customer Service hotline numerous times and the issue still has not been resolved. I spoke with a so-called manager yesterday, April 19th 2011 and he claimed that someone would call me today, April 20th, but no one has attempted to call me today. I feel as though they are liars and fraudsters that are doing nothing but trying to push me around by telling me a bunch of bull.

I really hope that I get justice and put the Greendot Corporation out of business because I am not the only one that the Greendot Corporation has scammed as there are many complaints on them with the Better Business Bureau.

It has been over a month since I received my tax refund which was deposited into a prepaid account with Green Dot. I filed my taxes through Turbo Tax and chose this option because they advertised it as being a faster option. The alternative would have been to wait about four weeks for the IRS to mail me a check. Needless to say, I wanted my money sooner so I had them mail me a Green Dot card. Within a matter of days, I received my card. Two days later, the money was deposited into my account and I was able to make purchases.

Approximately one week later, after trying to make a purchase, I came to realize that my card was locked. I called Green Dot for an explanation and they informed me that my account was being investigated and they required a copy of my photo ID, Social Security card, as well as a utility bill in my name in order to perform a full investigation. I don't have any bills in my name so I sent the other two. They informed me that it would take 10 business days and someone would get back to me. That time had passed and I still had not received a phone call.

I spoke with four service representatives, three supervisors and got nowhere. They will not budge without that utility bill. They said that it was to verify my home address even though it's clearly displayed on my photo ID. Had I went the traditional way and chose to have a check sent to me, I would be spending my money right now without any problems. I have been waiting almost a month and still, no progress is being made. It seems that there are thousands of people that go through this every year which means that Green Dot (now partnered with Turbo Tax) is holding all of this money and collecting interest from these accounts while I sit here broke and in debt.

How is it that these corporations would need to question a deposit made by the IRS? If I was responsible for fraud, wouldn't the IRS be responsible for catching that and filing charges? And If it's fraud they're worried about, why allow me access to my money for the first week, instead of investigating when the money was first deposited? If anyone else is having similar issues with this company, please let me know because I'm very close to contacting an attorney about this.

I was a customer of Green Dot, using the prepaid visa card. I was very happy with the service until they cancelled my card worth $200 balance. I cannot get through to the website and they claim that a refund check is in the mail. Two months have passed since my card was cancelled and I still have not gotten my $200 refund. They will not let me know what's up. Please help.

I bought this card to give as a gift. I should have just flushed the money down the toilet. There is no reason to request a SSN number on a prepaid gift card. I would think it is illegal to do that and dangerous to boot. Why on earth would I give them my SSN? I am so glad that I didn't buy more than one. I would have been ** if I had.

This company and any others like it need to be stopped. I went to a CVS pharmacy for Christ sakes, they should be reputable enough to know that these kinds of cards are rip offs. Learned my lesson.

I bought the card and put $300 on it then called to activate card and get one with my name on it sent to me and was told that my address could not be verified. I told them that the address that I gave was the address where I live and receive my mail. They said I could use the temporary card but could not get my money from an ATM that I could only use it online or over the phone. I used all the money that I had to get this card.

I received a $500 fraud card error known as the Green Dot loader MoneyPak card. My $2,800 payroll check was cashed by this check cashing place (800) 479-6677on 10/29/2010. The money was supposed to be placed in two cards. I received a check cashing place error so I went to the CVS drug store in the next block and purchased the $500 MoneyPak Green Dot loader card from the night manager at this downtown store on 5th street.

The card was loaded to my Visa card that night and it was removed by the check cashing place that I previously entered. They attempted to correct the errors by loading it to another card (MasterCard) leaving a balance of $950.00, instead of $1,500 on this card and $500 on the other card (Visa). Complaints were filed and promises of refunds of $500 were told from Chad, a supervisor, on 11/4/2010, Rachel, Rosie and other workers and supervisors from the Green Dot MoneyPak Loader Corporation. But I have not received anything from them--just promises.

I purchased this card to pay for my electric bill, and put every cent that I had on the card. When I returned to my computer to activate the card, it said it was declined for security reasons, and to call the 1-800 number. When I called that number, I talked to some lady, who I could barely understand, who told me that they would have to mail me a refund check within 10 business days. What? I was furious!

This happened on November 2nd, and it is now the 16th, and guess what, no check! I called and asked where the check was, and was told to call back tomorrow, because today was the 10th business day. I asked "does it really take 10 days to mail a check from Utah to Tennessee?" I will keep calling until I get my $220.00 back, every hour if I have to. My electricity was due to be turned off the next day. I had to borrow money from family to keep it on.

This is a must read! This card was great for a while. I had three cards and they always sent my card on time. You have to give the correct information and Social Security number so they can verify that you are no terrorist (patriot act). I got a credit once for my monthly fee because they sent me an offer that if I load now with a MoneyPak, I would get no charge. However, they didn't inform me that I had to purchase it at a CVS and not from Walgreens. That was nice. Also, they agreed to close my old cards and said that I would not be responsible for the remaining balance owed due to card fees.

Be warned, though. Their consumer protections are not the same as a real bank. They have an "affiliate bank" and they deal with all disputes based on the retailer's policies. They put the consumer second and the retailer first. They do not have the authority to reverse transactions effectively and waste your time faxing in disputes that will be rejected every time. The rep named Jevrel and all the other reps are of Indian descent and do not communicate well at all. They are stubborn and brain dead. He kept putting words in my mouth saying that my issue was a quality dispute and that I didn't want the number. He basically was telling me anything he wanted just to justify the resolution. I warned him to stop repeating that it was the reason and told him to read the dispute letter.

The merchant misrepresented their product and didn't inform me of the return policy until the receipt was printed. They wouldn't allow me to return it even though it was one minute after I bought it. A different representative said, "Green Dot is not a legitimate bank," and that I should go to a real bank if I expect real consumer protections. What sucks is that I called to make sure my dispute would qualify based on the circumstances and they said yes. But now, I can't take advantage of the partial credit I would have gotten had I dealt with the store.

T-mobile defrauded me, they offer return policies on everything except the prepaid phones. They charged me $80 for it + $50 for airtime that is completely nonreturnable. They would have let me return the phone had Green Dot not misled me on top of it and saved me a lot of time and hassle. Lesson: always make sure you know the return policy, then throw a tantrum that they didn't tell you first! Also, do not expect any dispute effectiveness because they are not a real bank! Unless you simply haven't received a credit yet, their dispute process is a joke.

.I received the card a prize/gift. I went to the website and they require a social security number which I refused to give to a company that doesn't have human beings that answer the phone. After 2 days of calling the toll free number and hitting every option available, then waiting on hold for over 30 minutes, just to be transferred to over 3 different reps and just have them end up putting me back into the automated que all over again. Needless to say, I gave up.

I spoke with the person who purchased these cards as gifts/prizes and she said, when she tried to get her money back, she got the same run around. She was out over $100. She believed that she was purchasing 'gift card' type of cards and will never purchase these again. These cards are scams. Avoid them.

I got the card to pay my electric bill that was due or it would be shut off. My husband is in charge of the bills and doesn't pay them properly although, does not allow me to take it over. I give him money to pay the bills monthly.

I work in customer service for a cable company and have always recommended this card for others to pay their cable because I was under the assumption that Wal-Mart was backing the card. That day I decided to try it to have it as a back up, I put $299.00 on the card. I went to register my card and they told me my ss couldn't be verified which is ridiculous. I have a Nursing License and FBI clearances and they refused to let me pay my bill.

I am a victim of domestic violence. My husband will kill me for this. Now, my mother-in-law who paid the bill for me and expected they check her bills are going to bounce for helping me protecting me from her son. I am in a lot of trouble over this.

We are truly sorry for any inconvenience. Green Dot is committed to offering our Customers the best value for their money. We never charge overdraft, penalty, per purchase or customer service fees. And customers don't pay the monthly charge in any month they make at least 30 purchases or load $1000. Plus Direct Deposit reloads and cash withdrawals at thousands of participating ATMs are free! We have done our best to highlight our simple fee plan and card guidelines by clearly posting them on our card packaging and website. We have an A+ rating with the Better Business Bureau whose mission is to be the leader in advancing marketplace trust. But, we do understand that this card may not be a perfect fit for everyone.

I paid for a $75 prepaid Visa card but I cannot access my funds.

I have never had an issue with Green Dot. I have 6, and I use 6. The activation numbers are on top of the box that the card came with. Be careful when you open it so you don't rip that. Peel off the sticker and there's your temporary number. I love Green Dot. I load my paycheck on it and other necessary items. I've never had an issue. If you need help or anything, email me. I can help you. **

I bought a $300 prepaid card to use back in Oct. 1, 2010. I could not get it activated. After registering the card that I bought, they had me wait for a week and said they will just send me a new card with my name on it. I got the card. It has my name but it also has a different number on it, which of course, is basically a different card. So, upon checking the balance on this new card, it has $0 balance. I went back to the store where I got the card and said they cannot help me with my problem. I have been calling Greendot and so far, all I got was a machine that hangs up the phone automatically. I'll keep trying 'til I get my money or a card that works.

I purchased a Green Dot Visa Gift Card. I cannot get the card activated at all. I do not recommend getting this card at all. I have yet to reach a live person!

On June 19, 2010, I purchased the Green Dot MasterCard for my teenage daughter so she could use it in Europe in July and I could monitor her spending. I called that day to register the card, then I was told to call the next day to order it. I sent FedEx so my daughter could have it before she left for her trip. We never received it and when I called on July 3rd, I was told they were sorry and they'd issue me a check. I never received that either.

I'll definitely be calling again on the 14th if I don't have it by then, but I would love to call some consumer advocate who can totally go up against this company and get some results. By the way, when you call the 866 number you're calling Eastern Asia, which is what they told me tonight. I asked for an American to speak with, but was transferred to another Asian being told there are no Americans working there. I have lost the $200 I put on the card plus $4.95 for the actual card.

I purchased a Visa Green Dot Card, put $100 dollars on it, a paid a fee of $4.95 for it and tried to activate it. Then I was told I would get a refund in 7-10 business days. I needed this money for someone else and now I can't use the card. It really messed me up.

I purchased a Green Dot Visa gold card. Listening to my daughter, it appears that I'm stuck with this card. I tried to activate it, but no luck. They give you this far fetched number where you only talk to a recording. I put $135 on it. The recording asks for a personal profile I'm not interested in all that stuff. I just wanted to pay a bill which I couldn't. Now I want to activate it to get my money back. Please call and leave a message on my phone. I'm in the lab right now, will be out soon. My money is tied up, I don't like that. I'm a first time card user and this is last time.

I have had $227.70 stolen from me from Greendot. I have called them numerous times to resolve this and nothing has happened. They said on a voice mail that my card was frozen and I asked why. It's for a $40 reload I got from a jerk in Florida for Amazon.com purchase he bought from me, instead of holding the 40 they stole all my money. Now my electric is shut off because I couldn't pay the bill because I got embarrassed when the card was declined. I went to jail because I got twenty in gas on 8-25-10 and couldn't pay it because the card had a freeze. Now what gives these whoever they are--what gives them the right to play god with our money? Now I think they should be shut down because they sure didn't pay my bail, won't pay a reconnection fee for my electric. All they said is 48 hours, 48 hours 48 hours. Every time I call, it's the same thing, 48 hours.

My daughter gave me a Green Dot Visa card for my birthday and in trying to activate it, I was asked for my birthdate, social security number, home phone, cell phone, and in all too much personal information. When their voice recognition system wouldn't understand my name, I was transferred to a call center person (don't remember his name, but he is somewhere in the middle east, I'm sure). This is a Visa card, yes, but we were not trying to get a real visa, just to use this as a gift card for the $25, nothing more.

This kind of information is personal and I will not give it out in situations like this. I actually gave them a bogus social security number, so that's safe. I finally got so enraged that they say they are sending me a check instead of activating the card. I see lots of other complaints on the internet. If I see that the card is at any store, I will do my best to boycott that store. Life is too short and I'm too old to be messed with like that. Please, please save other people from giving away personal information and getting their identities stolen! Put these guys out of business or coerce them to do business differently.

I bought a Green Dot prepaid debit card a few months ago to use for my business postings online. The card package, the website, and the agreement all told me that this card could be used anywhere that Visa or MasterCard are accepted. Although I was never notified that I was not to use the credit card for business transactions (What purchase is not a business transaction?), Green Dot decided to put a hold on my money that I have been paying them to hold for me.

When I called to find out why my card had a hold on it, I got some smart-ass guy telling me that my card is not a credit card and can't be used for business transactions. He informed me that not only are they closing my card, but they will be holding my money. No warning, no nothing.

Now all of a sudden, I am getting $7.95 checks every other day from Green Dot. It costs $5.95 at Walmart to cash their own checks, and these checks can't be cashed by anyone else. They are literally stealing the $1200 that I had applied to my purchased card, and I don't have a clue how to stop them. Since when did Walmart and their subsidiaries get so crooked?

I purchased this card so I can buy a gift for my husband who is returning from a deployment. And I made a purchase on a website but the next day, I cc the order and they're putting me through all this hassle just to return the funds back onto the card. I ask to speak to a manager and the response I get was, "what do you want my manger for, you can deal with me." Is that customer service? I called the merchant to fax them paperwork stating that I cc the order now. They can't find the fax and tell me that I have to get the fax resent and I still have to wait 2 business days just to get the request processed. I'm like really disappointed and angry at this point. They turned a sweet gesture into a disaster. Thanks for listening. They really need to take that training course again.

its now 06/24/2010 no one has returned my call and they said there is no resolution on my account because someone else filed a claim on the same money pack money number. i told them then you guys are printing duplicate money pack numbers and they send you through hell to get you money back. still no resolution or no phone call from anyone!

I purchased a prepaid card at the local Walgreen in Sept 2009. I put $250 on the card. I was able to spend approximately $75 using the card to pay a bill over the phone. After that, I never received the card and was unable to spend any more money using the temporary card. Green Dot never mailed me the real card. And after calling them two weeks later, they stated they had to report the card lost or stolen because I never received it. This went on for six weeks after the date I was suppose to receive the card. I finally asked for the remaining balance back in November 2009.

They said they would send a check call back in another two weeks if you don't receive it. Three weeks went by, I never received the check. They said they would send me a check via Federal Express but they would have to take the charges out of my remaining balance which was down to $155 because I never put any money back on the card. But they would kindly waive the last $5 charge and put it towards the FedEx shipping. So I would be receiving a check for $150. Needless to say, I never received a tracking number or a check from Federal Express. I have given up and will never use the Green Dot service again.

My story is not alone. I have talked to several people that have tried Green Dot. They all state the same thing. Money put on 1-2 charges allowed, after that nothing.The card never received, money never refunded. I don't know how this company is still getting away with it. I am out about $175 and am distrustful of prepaid visa cards especially Green Dot.

I had order a part for my father-in-law's truck but the part was out of stock. So the company was suppose to give me a refund and put the money back on my card. The money was not posted until 3 days after the order was placed and all of it was taken even for the part that was not in stock. I called the company and they told me they put the money back on the card. Well guess what, it is not there. I have tried to call Green Dot Visa only to get recordings and the run around.

Here it is, a week later and I am out over $140.00 of my father-in-law's money. I have sent several e-mails but no answer. I finally called the State Attorney Generals office who is no investigating due to all of the complaints. It works fine as long you don't need a refund. Need money back and forget it you will never see it again. I am completely stressed because this is not my money and now I have to pay back money I don't have. My father-in-law tells me not worry about. But still I feel awful.

I've had a Green Dot prepaid MasterCard since 2003. About a year ago they instituted a new procedure whereas if you made 30 purchases or loaded $1,000.00 or more during the thirty day cycle then the monthly fee, which would be $5.95, was waived. I thought this is great as I normally loaded well over a thousand each thirty day period. After a few months, as I was checking over my transaction history, I noticed a $4.95 monthly maintenance fee was on each month and never taken off even though I had loaded over a thousand, plus usually made over 30 purchases during that time. I sent them an email about this and was told to call.

I put off calling for a bit as every time I usually called all I ever got was a recorded message. I tried again today and got through. I explained to the girl that I had gotten the notice about waiving the fee and how I complied each month. My daughter, who also has a card (she got hers just a few months after I got mine), never gets charged a fee when she makes over 30 purchases during her 30-day period. I was told something to the effect that I had a "different card" which fell under an "older or other agreement", but I could cancel that card and get a new one wherein their policy of waiving the monthly fee would apply. Keep in mind a new one would cost $9.95.

At this point I told her I was never notified I had a "different type" card and that the web site, every month, would say "congratulations your monthly fee will be waived since you loaded over a thousand dollars" or "we'll waive the monthly fee for this billing cycle if you..." Not once did it say "except for you, Jeanne, your card ain't eligible!" "It's our way of saying thanks for being a great customer!" Right. She also tried to say my daughter must have the "newer" card even though she got hers soon after I got mine. Every year they send me a new card with the same number on it without saying that it falls under some obsolete agreement. She and then her supervisor (when I asked to speak with one) offered to put ten dollars on my card as a courtesy.

The supervisor even said the ten dollars was now on my card and to spend it, then cancel the card and apply for a new prepaid Green Dot MasterCard which would be eligible for the monthly fee waiver. In other words, I get ten bucks only to have to spend $9.95 on a "new card" to be eligible. There were no warnings, no notifications that any one card was different from another. Each month the website would tell me my fee was waived since I met the requirements.

Oh yes, she also said they would be "updating the website"this, after over a year of this being in effect! I have been paying a monthly fee that by all rights I should not have had to pay. At times when I assumed the fee was waived I tried to make a small purchase thinking I had 4 or 5 or more dollars left on my card only to have said purchase rejected due to "insufficient funds". I believe rightly I should have been refunded each monthly fee and then given the "right" card as a courtesy. I have printed out some sample pages from my account as verification in case they try to change something.

I purchased a Green Dot MoneyPak from Walgreens. When I tried to fund my PayPal account, Green Dot required more information from me. I input information except my SSN and they declined allowing me to fund my account and forbid me to ever use Green Dot again to fund my account. When I asked to speak to a manager because I had purchased the card for an emergency, they said the manager was in a meeting. I asked what type of institution they were and she said she was a financial institution. They then told me to go to the Green Dot website for a refund, only they could not help me navigate because they did not have access to a computer.

I called back and was asked to wait again for a manager. I was then told by the manager to just go to the refund screen. I stopped her and told her what are you trying to make me do because I asked for my money to be available to me right now. She tricked me into asking for a refund and said that I would be prompted on another screen and get to have my money available. Then I called again and there is no money on my card. I will not see my money for 7-10 days. I had made an arrangement to pay a bill of $199.00 today in order avoid a cost of an extra $300. Also, I have a bill due for tomorrow.

I purchased a Green Dot prepaid card and when I tried to use it, it would decline. I deposited money in it, so it should not be declining. Due to their computer glitches, they made me aware that they would credit my account and that it would take 2-3 business days. After a week of waiting, I called them back and they informed me they could see where the merchant declined my card. They blamed it on the merchant and are refusing to return my money! But they do admit that it was declined!

So how is my money gone if the merchant declined the authorization? I've not only lost my money and time but it was left without making a very important payment which resulted in not being able to use my phone line. This has caused me to have no contact with loved ones or anyone else. It has also caused me to miss out on work including my hardship and grief.

I loaded $143 on my card and the Green Dot Visa Corp has stated that the card has been refunded which is an outright lie! Because Foods Co. can't refund money so we talked to the operator, Rica, to get us a supervisor. She was in activation dept.

In my case, my telephone can't be paid and I'm going to be shut off today and bad credit will soon will be right behind and who will care? Everybody just says date and time! And I'm trying very hard to get out of bad credit.

I purchased a prepaid Green Dot card. I placed $40.00 on the card two days before Valentine's Day. I activated the card that evening. I would receive a permanent card in the mail within one week or so. It never came. I was not told why. I called in March to complain, nothing happened. I called again a supervisor that explained what had happened, said it would be corrected. All I had to do was to send them a copy of my SS/driver license so I did along with my Green Dot card along with the copies. Today is the 7th of April. I called now to find out someone has made charges on the card. I did not get chance to use the card yet. Now they're asking me to send in more information that I already had sent. Someone in Green Dot, I believe, has used my card. This is what I told a supervisor that I was talking to. March $0.56, $18.97, $5.95, $0.08, $2.97, other charges. I thought I was the only person who has been dunked, but as I looked, there were others complaining of Green Dot. I'm not alone.

First of all, after I received my personalized card it was impossible to use their phone system and they have no customer service personnel. It also goes into a spiel about tax refunds. It stated my information did not match the card. As I am the only user, I think I know my own birth date! I then attempted to solve the issue online - but guess what I don't have a password and every time I attempted to create one, the system requests the same information over and over again without anyway to talk to them directly.

This is extremely upsetting as I used my initial card for PayPal. I thought it would be a secure and easy (ha,ha) way to do business. The company tries extremely hard to get a person to sign up for direct deposit. I do worry about identity theft. I believe that prepaid card are a good way to avoid impulsive and over spending. I am extremely mad because I just bought a Money Pak to reload the crazy thing.

Since they have my personal information on file and have my email address, I do not understand why their system will not allow me to create a password (especially since they have no problem sending me my daily balance) I think they are a ripoff with high fees and poor customer relations. I doubt that I will do business with them in the future - I can think of simpler ways to pay for things. I can't reload or access my account. I have been able to find several phone numbers but alas I still can't resolve the issue.

So I am stuck with a reload card with $140 on it with no card to load it to! Its upsetting to think their code of conduct is such that they don't want direct contact with their customers (only our cash). At least I feel better getting this off my chest and I hope that you even if you can't assist me maybe my complaint will prevent others from this experience.

They sold a prepaid Visa reloadable but when I tried to have it loaded, I was denied. Then, I have to buy another one--that's the trick. I had to walk like 20 blocks to reload and the store that are supposed to reload it--they try to call them but they just don't respond or hang up.

I purchased a Green dot card and it wasn't any good. I call the number that was given to me from a manager CVS and a representative from Green dot set me up with another card. After the activation of the card, the representative told me that there was an automated system that I had to hold for and that it would provide me all the information about my card. Well, that didn't happen and when I called back the following morning, all the representatives could provide me with is the card number and the expiration date, no security code? The card is pointless without the security code, and then they told me that I had to wait 7 - 10 business days for a card to arrive in the mail.

Over the past six months, I've been having funds taken off my card unauthorized. I have closed my account three times and still getting hit. I have taken all the steps Green Dot has recommended. Last week, I found unauthorized payments again. I contacted Green Dot immediately. I closed the account and opened a new one. The one payment $143 to Euro Disney was denied. The next payment two days later was pending to Euro Disney. Since I caught this payment before it was posted, I received a refund on the newest account but hadn't received the card in the mail to go and withdraw the funds.

On Monday, I checked the new account and Green Dot paid Euro Disney my $143 refund from the newest account. I called them and I was mad and told them to completely close the account and I wanted my $143 back. I spoke to a woman who told me they would check into this and she agreed something went very wrong and a supervisor would contact me by phone by the end of the day. It's been five days and still no response from Green Dot and I haven't received my money. I am disabled and live off SSI/SSD. I cannot afford my co-pays for my meds or food now since I have only 33 cents in that account.

I can't understand why this money was paid to this company after I closed the other account and they knew it was unauthorized. Please help me get my money back. I really think this is lousy business practices. Plus, how are these companies able to get my information to tap into my account/card? Euro Disney, Skype.com, EzPlan, etc., is just a few. I live off SSI/SSD as I am disabled. I cannot pay the co-pays to get my meds or buy food this month since they took all of my money.

I received my Green Dot card as a gift - combo birthday/Christmas. I had used most of it before the final product arrived; thank goodness. When I activated my card, I supplied all the information needed including my married name. When I got the permanent card, it was in my maiden name. When I called them, I spoke with someone named David, who told me that the card was issued with the information supplied at activation. I let him know that I had given them my married name and not my maiden name!

He told me that they would gladly give me a refund/credit if I faxed them my marriage certificate, photo id and other information. I asked him why I had to do all this when it was their fault for issuing the card incorrectly, and I was told that it is company policy. I let him know not to bother with the .51 on the card and hung up. Why should I have to do their job for them? I gave them the information at the time of activation and that I should not have to do their job for them.

My advice to anyone who wants a green dot card: don't spend the money! I am now out of a back up card. I travel quite a bit and would have used it if they had not screwed up.

The card was purchased at Xtra Mart-Plainfield Route 12 704 Norwich Road, Plainfield, CT 06376 on 12/19/09, terminal ID: 00053018 Transaction No 171277016 Operator: 002. I am not sure what to do as I cannot active the card as the 24.95 was not entered, according to Claire. I should be able to receive my gift as it was paid for and the card was not activated before my call. I am not looking for legal action, just for the Green Dot people to fulfill their commitment.

My husband and I received a GIFT card for our wedding gift from people at work. It was purchased at a local Walgreens Store. The pre paid visa/ gift card was IMPOSSIBLE to activate. I called the number on the card, and the automated system kept telling me "I do not understand what you are saying". It would not activate the card without me releasing a great deal of personal information. When I tried to supply it, I kept getting "I do not understand what you are saying".

After many failed attempts to activate the card, my husband called them. He had the same problem! He called back again and had to FUDGE the system in order to get a customer service representative. The CSR told him they needed his social to activate the card, and tried to get him sent a re-loadable card (WE DIDN'T WANT THIS, we just freaking wanted to use our gift card dammit). To make a long story short, the company makes it impossible to activate the card, the automated system plays dumb and hangs up even when you follow the commands correctly, and the company is a SCAM.

The rely on people not being able to activate their cards, clearly, that is how they make a great deal of money. Between confusing customers and charging RIDICULOUS fees every MONTH (even when you haven't used the card) and the user fees, this is a complete RIP OFF and I URGE everyone to get refunds and not deal with this company. Do not give them any of your business. What a despicable way to rip people off during hard economic times. Additionally, if you make the mistake of throwing away the plastic package it comes in, you may not be able to activate your card at all. Be careful opening the card, as there are numbers they require you to read off to them in order to activate the card. This number was ripped by opening the card. Once again, another way they can deny you YOUR OWN money!

DO NOT PURCHASE GREEN DOT from ANYONE!!

Yes, if I already have $500.00 in cash or a banking account Why would I need a Stupid Visa Pre-Paid Card!!! I honestly thought that in order to BORROW MONEY to put on the card, it only cost $4.95, and that is what I was told over the phone? All this doesn't make any sense at all. I really believe that this is nothing but a scam and a total Rip Off

On October 5, 2009 I went to CVS to purchase a money pack reload for a Green Dot Card. My friend in Greenville needed to get his car from along side a road and didnt have the money at the time. I went to CVS and picked up a card and about 120.00 worth of other stuff. I pulled out my visa and when the cashier realized that I wanted to pay with it she statedd that I had to pay cash for the card. Now using my visa I have a lot of protection from problems. So I left the store went to the atm pulled out 140.00 and went back and purchased a 120.00 dollar card that cost me 124.95.

Upon arriving home and scratching off the back to reveal the number the scratch off was actually a sticker that pulled the numbers off of the card. I did several three way calls with customer service and my friend trying to get the money on his card. The agents did not speak English well and no one spoke English as a first language. No one seemed to actually understand what I was telling them although at the end they said the money would be on the card the next business day.

Well it has now been over a week and still no money and I was told to go back to CVS and get a refund. Today the store manager spent close to or over a hour dealing with this and they told her to call at 6:30 because they were open 24 hours. Then to call at 9:30. Also to fax all of the information to them. Then they proceeded to tell her that they were not open 24 hours and not to call before 9:30.

I just got off the phone with CVS Corporate and they are looking into the matter to try and rush this process. They have recieved so many complaints that the Green Dot may actually be pulled from the store. Please be advised if you do not have time to waste or extra money that you should NEVER use Green Dot for ANYTHING. It would have saved me time and headache just to overnight a money order.

I purchased two Green Dot Pre-paid Visa cards In September Of 2009. One for "on line shopping",and one for anywhere shopping. Since that time,I have spent the balance and have been recieving two to three daily unwanted text messages encouraging me to re-load my green dot cards.I know my balance is @ $0.00, I put it at that balance!!!! And dont need 2,000 reminders. I will re-load it if and when I choose to! Not as a result of constant and annoying (not to mention costly)reminders!!!I have returned these text messages asking to not be sent these messages, as I am on a pre-paid cell phone plan, which charges me .10 cents per text!!! At that rate green dot is costing me 30% of every dollar I pay towards my cell phone acct.. How do I,or what can I do to stop these, both costly and unwanted text messages from dwindling my cell phone accnt?.

On Sept 20th of this year I went to a green dot machine and inserted $200 to add funds to my green dot debit master card and the machine excepted the funds. When I went to use the card it was declined several times. I tried calling the customer service line, when asked to enter my account number my call was disconnected every time. On Monday I finally reached someone under to report a lost or stolen card, they gave me another number to call.

When I finally reached someone they told me that I would have to purchase a new card for the money on the old card to be transfered into. I did purchase the new card on Wednesday and called them back they told me that the receipt for the old card would have to process overnight and to call back the following day. I did call the following day which was Thursday and they told that they would transfer the funds and would be available Friday.

On Friday again there was no funds available, so i called again and spoke with Edwin he told me that he would get it taken care of, and again i was told the funds would be available the next day (Saturday). Checked again on Saturday, and again no funds available, so I called again. I spoke again with Edwin and he said that they were unable to transfer funds from my old account to the new on, and would only refund the $195.05 back to me. I told him that they should have told me this from the very beginning and not had made me purchase a new card. I also told them I wanted a full refund back because the cards were purchased for the reason to be used right away.

I used my Walmrt Green Dot card to purcahse a Airline ticket and had just walked out loading the card for the amount of the ticket and the card was swiped at least 3-4 times. I have a fmaily emergency to make. I submitted the card info. on 9/18/09 only to find out that Hotwire.com does not except theses types of cards. Getting the run around with the people on the back of the card. Delta airlines faxed the GREEN DOT PROCESSING DEPT. with the Green Dot and they have yet to get there sorry behinds and locate a document stating they have not received or collected on the 338.99 from the acct. NOone on the back of the back of the card seems to know which way is what. Spoke with about 20 people with a Delta/ hot wire agent to the Walmart Money card and have all sorts of confirmations and noone absolutely nonone can get this resolved.

No Monthly Charge(bold) in any month you make 30 purchases or more, otherwise only $5.95 per month.5

That is false advertisemnt, stating NO MONTHLY CHARGE, then stating otherwise $5.95 monthly charge. Misguiding info, not kosher

check the link for yourself, BOLD NO MONTHLY CHARGE

Nobody is available to talk to about my account. I bought one of their temporary Credit cards, f0r $100. with $10 service cost. I have not used this card at any time. They told me that I would receive a ad with my balance to be used as visa in any transaction. They have not sent me any cad and could not get any working number for this Corporation. I need to get my money back.It has been about two years since I bought the card in one of the CVS stores in Florida. I have lost the Number on the card since I bought, I could not even get anyone to talk to.

My husband and I loaded a prepaid Green Dot card from Walmart with money for our monthly bills. We purchased the card with no problem and loaded it with money with no issues, either. Once we tried to use the money on the card, however, the transaction was declined. We called to see what the problem was and were informed that because my married name did not match my maiden name on my social security card, they had put a hold on our account, and we would be unable to use the funds on the card until we faxed in information to verify my identity. My husband went to the social security office, the closest one being a 20 minute drive, and had my name officially changed on the card (I couldn't go because I worked the same hours that the office was open), even though the U.S. government had already issued me a passport and driver's license with my married name with no problem. The social security office let me know it would be two weeks before my new card arrived. Until it did, we had no way to pay our bills because the Green Dot company refused to refund our money.

I then called to let the Green Dot company know that I had legally changed my name and wouldn't receive the card for a few weeks, and would there be any way to fax other identifying information to unblock my card? I was told, after a very long wait on hold (it actually COSTS $2.00 each time you call to talk to a costumer service representative at Green Dot, and they had no problem debiting fees off my card even though I wasn't allowed to use it) I was informed if I faxed my driver's license and marriage license, they would take the hold off, they didn't need the social security card. So I gathered the needed information and headed in to town to send the fax. I even faxed a copy of my passport and birth certificate along with the driver's and marriage licenses just to be safe. Once the fax went through on my end, I called to be sure they received it. I spoke to a representative who put me on hold three times because they had "an overwhelming number of faxes" to search through. Finally, he came back to the phone to let me know he had found it, but the only thing missing was my social security card. I tried to keep my calm and tell the man, who was not the same person I talked to earlier, that I had just called and was told I didn't need to send my social security card, and I couldn't for another few weeks.

He just kept repeating to me that he had to have the social security card and hardly acknowledged the fact that I had just been told I didn't need it. If I had known I needed it, I would not have taken the trouble of faxing the information. I could not convince him that the other representative told me opposite information, and he didn't seem the least bit sorry. I still am trying to get the money, but I am not sure that even sending the social security card, when it comes, will be enough. I feel this company is being unlawful.

This company customer service never gives the correct information and when you go to do a transaction its declined. You call the company and then it's always something else they forgot to inform you of. This is a joke you do that so you will have the money to pay for something and in the end you still end up not having the money to pay for the transaction.

On 2/26/07 I purchased a Greendot prepaid MasterCard. The cashier told me all I had to do was call a number on the card, and it would be ready to use. I told her that I had to use it that day to make a payment. When I got home I called the number on the card to activated it. The customer service representative gave me a card number and a pin number. I called the company I needed to make the payment to he ran the number and then told me the number was not valid. I went back to Rite Aid and told them what happened. One of the ladies made a phone call and was told the card was good and they would not refund my money. I came home and called another number on the card this time I talked to a young man. He checked and told me the card was good. Once again I tried to make the payment, and was told the card would not go through and again I called green dot MasterCard. The man told me that the card was okay. The next day I decided to try and purchase food with the card. Again when I went to pay I was told the card was not valid. I went back to Rite Aid and talked to the manager.

The cashier had told me just minutes before they have been having trouble with some of the cards and had given refunds. The manager told me he would get it straightened out or refund my money. He took my card into his office. When he came back he told me that he made a phone call and the card would work. I came home and tried to make the payment with it. It would not go through again. I don't know what else to do I have given all of the numbers correct.

4) If the card has been gifted to me with a $90.00 cash value, why can't I have access to this money? Answer: You must give all the personal identification information required before we could activate the card.

At this point, I refused to give my social security number and ended the phone call. My $90.00 cash gift remains captive by Green Dot Visa. The Walgreen Corporation, who sells the card, absolves itself from any refund liability.

I want the public at large to be alerted to possible problems behind purchase of the Green Dot Visa. No one should reveal personal identification information to untraceable strangers such as those behind the phone at Green Dot. It may place one in danger of future ID theft and fraud. I choose to forfeit my $90.00 cash gift to save many times that amount from ID theft. My problem is that I can't spread the word fast enough.

On August 7, 2006 I decided to purchase a pre-paid mastercard. I purchased an activation flyer from cumberland farms in Worcester, MA, in the amount of 409.95, which was to have a credit limit of 400.00. I first went onto their website and activated my card then called when I did not receive my card number. When I called (866-999-9439) I was connected to someone who could barely speak english, then was transferred to lost or stolen cards line (not sure why), (877-434-3578). I then explained to the woman that I spoke with that I just purchased the card and wished to make an online purchase and needed my card number, she then looked up my info and hung up on me.

I called back the 866 no. and spoke with another woman who also couldn't speak english and she explained to me that the company changed their policy and that I would have to wait for the card to be mailed and that it would take up to 7 business days, I said no problem and waited for the card. I have still to receive the pre-paid mastercard and have made several attempts to contact the company, I continue to either a) get connected to someone who does not have the ability to speak english, b) hung up on, or c) voicemail.