Complain about a product or service

Freecreditreports.com

Lynne of Eastlake, OH February 8, 2010

I signed up for the FREE 3 bureau credit report. It was completely unsatisfactory. I tried to contact someone for several days before I was able to reach someone on the 11th day. The FREE trial was for 7 days. I was told my account would be cancelled--after listening to a 5 minute pitch for the company--but I would still be charged for one month's access. I am infuriated! I had a 29.95 charge taken from my bank account.

Melinda of Rochester, MI February 6, 2010

On February 5th I logged onto freecreditreport.com to get my FREE credit reports. The site leads you to believe that you will not be charge any fees if you call and cancel within 9 days. I called the next day on the 6th. My membership was canceled however they charge you a one time fee of 24.95 with a separate charge of 1.00 for what they said was a fee. They justify this fee by saying it isn't their site that is charging the fee, it's Experian charging the fee. However, every consumer is allowed one FREE credit report from each of the 3 credit companys annually.

I then looked into some history and the Federal Trade Commission is on this company. After three attempted phone calls to get the card refunded their reply was to write their Consumer Relations Group at P.O. Box Irvine, CA 92623 requesting my card be credited back to me. If you fall victim to this SCAM, don't bother doing this. Just call your card company and file an Affidavit of Claim form. You sign it and your card will refund the money back to your account within 10 business days.

My bank indicated to me that they have had many complaints about creditreport.com and all the customers have been refunded. Any further charges they attempt will not go through and my bank didn't charge me any fee for this service to go after this company's SCAM. JUST BEWARE OF FREECREDITREPORT.COM don't put your credit card number in unless you WANT to be charged.

Iris of Yonkers, NY January 29, 2010

I went on line to get my "FREE CREDIT REPORT" next thing I knew I neither received that report nor any report. I was charged 27.03. I called immediately and was told I was cancelled and would not be charged. As everything with with company that was a lie, my American Express card was indeed charged. I would like to know how you can be a consumer watch dog and have this same company advetise on your site? Are you all in this scam together?

J of denver, CO January 28, 2010

This is a horrible service. It should be called anythingbutfreecreditreport.com. You come here thinking they will help you track your credit reporting, but this company is exactly the opposite. They are in the same catagory as the companies issuing misleading credit info on your report that you are hoping to resolve. They are part of the problem- never use.

Michael of Buffalo, NY January 27, 2010

Emailed a cover letter in response to a Craigslist help wanted ad. Received 4 emails throughout the day insisting I go to cangles.net/application which redirects you to .freecreditreport.com. I realized that this is not a legitimate job offer so was not harmed; however, many people do not know any better. In these economic atmosphere, when so many are looking for jobs, this rises to at the minimum, an annoyance but potentially fraud.

Adriane of Nashville, TN January 25, 2010

Monday 1-18-10, I signed up with freecreditreport.com to get a 7 day FREE TRIAL MEMBERSHIP for 3 credit reports and scores. The promotion required me to list my debit card info. This was fine because it was my experience that charges apply either on the last day of the term or the day after. Nevertheless, I was sure to cancel the contract before the 7th day to avoid the 14.95 monthly charge.

On Sunday 1-24-10 at 2:39p.m. (c), I checked my bank account to find that I was overdrawn. My account should have shown an available balance of about 10.10. Freecreditreport.com had charged my account twice on Weds. 1-20-10. the first was for 24.95 and the second was for 1.00. This caused 3 overdraft fees totaling 108.00. This left my account at -0.72. The 3rd overdraft fee was from an auto insurance payment in the amount of 79.00. This payment was processed Sat. 1-23-10.

At 4:41p.m. (c) I called freecreditreport.com customer service rep. named Ivy. I requested that she cancel my account and apply a credit of 133.95 to cover the 3 overdraft fees (108.00) and the 2 transactions (24.95 + 1.00). She cancel the account but said the company did not have cancel #'s. The only thing that could be done was offer the employee #. I asked to transferred to a supervisor to have to credit applied be because Ivy either could not or would not.

At 4:50p.m.(c), I explained the problem to Melissa who identified herself as a supervisor. She said she issued a credit for 24.95 that should post in 7-10 business days. I said, "Thank you, but my request for a 133.95 credit to my account and are you going to credit difference of 109.00?" Melissa refused. I asked to speak with her supervisor and she said she was it. Then she said there was no one here today who was above her. Then I requested to to have their contact info and she would not give me the info. I advised her that knew my rights as a customer and my intent was to have the issue handled in-house. She refused again, so I ended the call.

I called right back at 5:06 p.m.(c) and was immediately escalated to Lou. I explained my issue and the problem with the last call. Lou said the 24.95 was all that could be credited in cs svcs. He further stated that I needed a ref# to request 1.00 credit through the consumer relations dept with a statement showing 108.00 in overdraft fees. Lou gave me the fax# and he said they were not to give a phone # to consumer relations dept. I had no way of following up to see if my info had been received. I had no way to find out when or if my account would be credited.

James of Farmingville, NY January 13, 2010

They have charged my checking account for several years a fee of 14.95 unauthorized. I do not understand how they obtained my checking account information since it has changed over the years. Even if i signed up for this years ago how are they allowed to obtain your new checking account number?

Sonia of Oakland, CA January 11, 2010

I was identity thefted and needed to run a credit report. I was having difficulty doing it online because my account was frozen. I called the company for assistance. The woman I spoke to assisted me in obtaining a credit report. She told me I needed to become a member but at no point did she tell me it would cost money.

On 10/03/09 I was charged 14.95, on 11/03/09 I was charged 14.95, and on 12/03/09 I was again charged 14.95. On 1/04/10 I was charged 14.95. All of these charges were unauthorized as I was never informed they would occur. when I called, they refused to refund me. I have alerted my bank but am unsure what the outcome will be or what to do next.

Tracy of east point, GA January 7, 2010

i signed up for the 30-day free trial and they took 14.95 out of my account the same night and when i tried to call the next day they did not answer then i tried again and they said there systems were down so i called back today january 7 2009 and they tell me if i read the fine print on the bottom of the first page of the website it says i only have 7 days to cancel and get a refund which is not true their commercial says 30 risk free trial, i want my 14.95 back

david of montpelier, VA December 2, 2009

In pulling up my bank statement on 12/2/2009 I found that this company was debiting my account every month for 14.95 and claimed I was a member. I had a free credit report done months ago and found that the company was dabiting my bussiness account and had them cancel and refund me my money. and they did on that card.

however somehow they got my personnal account card and started debiting my account for 14.95 a month and when i called the 866-# I was told i was still a member. after speaking with this person on the phone they canceled me once again. and I demanded that give me a refund for the charges. and after a long heated discussion they are ging to refund me 3 months at 14.95 for my trouble.

companys like this need to be put out of bussiness, how many other people are getting this charge.for something free? When calling this # you can hardly understand who you are speaking with. and I really wonder who are what I am helping fund. Thank you for your support in this matter

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