Freecreditreports.com

I signed up with Freecreditreports.com and cancelled that same evening. That was over 1 year ago.These thieves said that it was cancelled. Last week I went through my checking account and to my surprise I saw that they were drawing money out of my account. I called, and you get someone in the Philippines and I demanded to speak to a manager in the U.S.

Finally I got someone, and told her the story, and she confirmed that this account was closed, and then I asked her why they are taking money out of my account, and that is when she hung up the phone on me. This is one ** of scam where we are getting ripped off by this unscrupulous organization that nobody is doing anything about. The Federal and state agencies should get involved and get this company out of business, and have them pay very heavy fines, and the heads of this company should be in jail, because they are criminals. These people are no better than Maddoff.

On Jan.2, 2012, I looked at my debit card and found that Free Credit Report had charged my card $19.95 but I never authorized them to charge my account. I had went on the site and started to join but when I realized that they were charging, I never clicked the submit button. They are claiming I did but when I tried to get on the site, I could not because I am not a member! They refused to refund my money and because I am not a member. I can't even see the credit report they claim I signed up for!

I signed on to their site last night for my "free credit report". Granted, I should have read the fine print, but today, I got hit with a $29.95 fee. When I called them, I was told it was a non-refundable fee, but they could not explain what it was for. I asked to speak with a supervisor, and was told they could not transfer the call. I was then told that I had not ordered my credit report through them, so they couldn't help me. I have contacted my bank to stop the "preauthorization" payment, hopefully before it is funded. I am filing complaints with the NC Attorney General's office and the FTC.

In looking to find out about a problem on my wife's credit report, I visited the Experian website and was redirected to Freecreditreport.com. At some point while on their website, I was signed up for monthly monitoring and they began charging me $19.50 a month. They would not refund all the money they charged me. They claimed that I was supposed to go back to their website to cancel the services. I was never notified that I was receiving services from them. And if I had not reviewed my credit card statement, I would have not known I was being charged for the services.

I went online and enrolled for their service at a cost of $1.00. I was charged $29.95 on my credit card and another charge of $19.95 on my bank account. I never gave them my bank or checking account number. I called the number and got a girl who would not answer any of my questions. She kept telling me I was not a customer. I gave her my member number and she finally said I did have an account. I couldn't get her to tell me how they got my account info. I had a hard time to get her to cancel my membership, she kept trying to talk over me. I told her I wanted nothing to do with this outfit, cancel my account and refund the money taken from my account. She said they couldn't do that so I am out of $19.95. I told her that was stealing and I would report them to the state attorney general's office, that didn't faze her and she kept trying to talk to me. This outfit is a bunch of crooks and needs to be shut down. All people thinking about using this bunch should think twice. I will contact my bank and make sure this bunch never takes money from my account again.

I was charged $24.95 for a free trial. When can I get a refund? I was informed that I had to be charged since I ordered the reports, which wasn't part of the free trial. The money was not refundable. This was made very clear on the website. This is a big scam!

I requested a credit report and have not been able to log on to view it. I called a rep to get to the bottom of the problem. He was able to find my file and said that he would email me my log-on name and password. The only email I got was to thank me for my membership. What good is it when you can not access it? The frustration and time taken to solve the problem made an impact on my performance at work.

I was charged $32.46 for a service that I didn't authorize. The website is set up to deceive consumers. If you will request a credit report for $1, you are then charged $32.46 for viewing your three scores without notice, plus another charge of $1.08. I have tried to get them to refund my money but they refused. I followed all the directions that were on the website to prevent them from charging me but they did anyway. I need help with this matter. Consumers should not be deceived and charged for services that they were not previously made aware of.

I used their site to get my credit report with score. I paid the $1.00 it asked for with the option to cancel within 6 days to avoid the charge of $29.95. I called to cancel on the 6th day, and they had already charged the $29.95 to my credit card. The representative whom I spoke with gave me some lame excuse that that is the fee to get the report that I thought I was getting for a dollar, and she said the error was made with the 2 tick boxes that you have to check at the end. Neither says an option to be charged $29.95. I had already paid the $1.00 earlier in the process. It is a scam and I got charged a total of $30.95. Beware!

The customer service rep told me that I would have to purchase the service of $16.23 before she could answer my questions. I purchased the service and as soon as I had a question about my credit report, she said that she cannot answer it because she cannot access my file. I then told her that I would like a refund. She said that she could not refund me. I said, "Why did you tell me to purchase the service before you could help me? And why can't you help me now that I purchased?" I asked for a supervisor, but she stated that there was no supervisor available. I said that I would wait for one. After 45 minutes, the supervisor said that I would have to write a letter or fax a request in order to obtain my refund.

Freecreditreport.com charged me $45.90 for a credit report I did not order. This is a scam.

I have been a member of freecreditreport.com for over two years now. The last year was against my will as I have called several times trying to cancel my account, only to be offered a discount, and then a free month to think it over and then hung up on. I thought, okay. My debit card expires soon so I just won't give them the updated information.

Well, they kept charging my expired card and it kept going through because the card number was the same. After three more attempts to cancel my account, I spent two hours on the phone with a customer service person who was pretending that he could not find my account information. They have never had this problem before. I just got back from having my back account closed because that seems to be the only way to stop the charges. This is very bad service and I do not appreciate being forced to close my bank account because they refused to stop charging me.

for any services. On their reply they told me that unfortunately,they cannot honor my request. They're saying that when I submitted my order to them on September 2, 2010, I agreed to the Terms and Conditions of their offer, part of which states that, "If for any reason you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a refund of any portion of your current months paid membership fee."

I checked my online billing which indicated that, at the time of trial, I was to be billed $14.95/month but they billed me at $29.90 which they stated they could do nothing about crediting my account. I want this investigated immediately, if possible.

I went to the freecreditreport.com website to get my "free report" on 12/20/2010. However, they charged me $19.95 nine days later. I called them on 1/3/2011 to ask why they charged me $19.95 for what they claimed as a "free credit report." They said that they assumed that I want to enroll in their credit program so they charged my card. I asked them to cancel me from the program because I did not want to enroll. However, they would not refund me the $19.95.

I signed up for the Experian free trial for $1. It required cancellation within 7 days of sign-up in order to avoid membership fees of $14.95 per month. Per the website, I called the 1-877-284-7942 and cancelled via the phone. However, my credit card was still charged. I wrote to their support group at support@experiandirect.com and they said they would cancel the subscription starting that day. They did not acknowledge that it had been cancelled over the phone previously. Do not cancel on the phone, do it in writing.

They advertise free then charge your credit card without your knowledge. This is America and how we let businesses come here and do this to people that aren't even aware of the charges. Public beware that freecreditreport.com is a scam!

I was charged $24.95 after using freecreditreport.com's service to obtain my credit report. When I called to inquire about the fee, I was told that there is a disclaimer on the site when you initially log on that explains the $24.95 fee for obtaining all three reports. I never saw this disclaimer nor was I able to log in later and find out where this disclaimer is located.

I simply printed the items that appeared on my screen, unaware that it was costing me $25. This fee is sneaky, unethical and clearly put in place so that their company can make money off people, assuming most people won't read the fine print. When I inquired about having the fee removed since I never saw anything alerting me that there would be a fee for printing the documents, I was told that would not be possible. It's poor business practice not to clearly disclose fee's associated with your services. I will never use their service again.

I got on their website, thinking I was getting a free credit report and then of course, without realizing it, I got charged $25. I was able to "eat that" thinking that perhaps I didn't pay attention and inadvertently checked the wrong box. But then today, I saw a charge from them for $14.95 on my bank.

When I called to inquire, I was told I signed up for the monthly service, of which I had no idea. Also, I wouldn't get a refund because it was past the 30 day trial period, which supposedly had ended the day before.

I replied, "How was I suppose to know that I was a member until this charge hit the bank, conveniently after the 30 days?" I believe this was a way to take advantage of the consumer.

After two calls complaining, they finally refunded my $14.95, but I would warn anyone to be very careful with this company. Their marketing is very manipulative and they attack you with the bogus "free" aspect, only to trap you into these other charges.

I would urge consumers to be aware of this company and be very careful in navigating their website.

Several months ago, I requested my free annual credit report directly from Experian, as I had an issue with a local business using their TIN as an SSN, which happened to match mine. A month later I noticed a fee on my bank account I did not recognize, attributed to FreeCreditRepInfoFCR.Com. I tracked this, plus an email with Experian letterhead to FreeCreditReport.Com. So I called the toll-free number to cancel my 'membership', a participation I never requested nor agreed to engage in. I spoke with April, who did everything in her power to stop me from canceling.

She continuously rephrased a request to enroll at a higher rate over and over and over. I repeatedly told her no, I don't want to participate, please cancel my membership. I didn't even ask for refunds! Just cancel. No, I don't want this service, just cancel. Eventually, she indicated I'd receive a confirmation of cancellation in the email. When she again attempted to get me to enroll in something, I terminated the call. We'll see if I actually get my cancellation.

I've spent $29.94 on 2 months of a service I didn't request with a company I never contacted. Because of the way they set up the payment, I can't block them (I work at my bank!). If the payments continue, I am considering a class action lawsuit.

This is only the 2nd time I've tried to utilize this website to obtain a credit report. For some unknown reason, I get a message that my personal information cannot be verified and that I need to download their form to request it by mail. My complaint is that I cannot retrieve my own credit report and fear that it has somehow been compromised since I had personal financial documents stolen from my vehicle, when I was re-certifying my financial aid at Antelope Valley College back in 2007.

The company continued to charge my account even after I cancelled the service. I was told that they would not refund any money even though I cancelled the service the day after signing up. The agent, Erica, stated that in 2006, they refunded a charge and so they can't do it again.

I am so tired of preparing a job-specific resume, a well-written cover letter only to receive a response that I have been selected for an interview but I must first go to **** and receive my credit score. These scams are all over Craigslist and Careerbuilder and I am sure that there are hundreds of thousands of people frustrated over this. Some of the postings even state that your actual score doesn't matter but you just need to provide them with a confirmation code to get the interview. Today was the 20th time in the last 2 months that this has happened to me. Please investigate ****'s involvement with these scams. My time and money is valuable and this has cost me both. Thank you.

I have been using **** for over a year in preparation to purchase a new home. When we went to get pre-approval for a loan, the loan officer explained that our score was lower than what **** was reporting. I contacted **** and complained but a representative from South American country that barely spoke English could not help. I asked to speak to a manager several times but they didn't understand why I wanted to speak to a manager and just hung-up on me. I called back and got another Latin accent representative. They transferred me to a manager and she was able to cancel my account but could not explain why the scores from the three credit reporting agencies would be different.

I have been a customer of freecreditreport for some time. Today we applied for a loan to refinance our home. I advised the loan officer of our credit score which I got off of freecreditreport. To our surprise, our credit score was 40 points lower than what was listed on freecreditreport. When I contacted customer service, they advised me that they calculate the scores differently than other places. I explained I could understand a slight difference but not 40 points. I advised her what good is it to have their service if the information is incorrect.They offered me a discount fee for their services. I told them I wanted to cancel my account and no longer wanted to do business with them. I had to ask three times to speak with a supervisor and only after I started yelling was I able to talk to one. 1 hour later they offered to refund my account for one month.

I went onto Experian.com/reportaccess to pay $1.00 online, as given by Experian's phone automated system (888/397-3742) and was automatically directed to freecreditreport.com. I was curious to see how much it would cost for the 3 Bureau Credit Report and Scores Upgrade for my husband, Mark, who was denied after submitting a Home Depot credit card application. When I clicked on the link, it automatically gave my husband's 3 credit scores and ability to review the merged report. My husband and I wondered why, so I called freecreditreport.com (877/481-6826) to find out how much we would be charged since it wasn't disclosed. I was told by Renee (Agent I.D. #**) that it's illegal to remove customer information. So, when I entered my husband's contact information, the system already recognized him and automatically charged $39.95 when I clicked on the upgrade link!

Our concern and request to look into this, is that there was no window that came up with the cost and the option to continue with the purchase or decline. We were automatically billed. We were given a $25.00 credit after my complaint over the phone with Renee and Shelley. We are still obligated to pay $14.95 for a merged report we would have declined since we were only interested in paying $1.00 fee for the Experian report. I expressed my concern and gave a suggestion to the manager, Shelley, for the department in charge to discuss with IT if they can add the window feature for each upgrade item to continue or cancel an order that indicates the cost. We are on a very tight budget and were obligated to pay $14.95 as discussed above rather than $1.00. We believe this is very deceiving and unethical. We are hoping that an investigation will be prompted after reading this complaint.

I was enrolled as a paying member of this company without my knowledge or clear understanding. I paid a membership fee for over a year without using or need of the membership.

I can't seem to find them on the computer to cancel them, so they keep charging me $14.95 for no reason. I am on disability and cannot pay this payment.

I log on to Freecreditreports.com. The advertisement says that if you cancel the request before a given date, you are not going to be charged. I canceled the order within a few minutes of the request. I still was charged for membership of $16.28 and for one time service of $27.16.

I signed up for a trial period, and when I called them to cancel, the representative said I was charged with $24 for using their service, which is never mentioned anywhere.

A few months ago I decided to check my credit history through FreeCreditReport.com. Surprisingly, I noticed a change in my bank account. Automatic withdrawl from my checking account without my knowledge. I let the first month slide by thinking it is a one time fee, sure. The second month another $14.95 drain out of my bank account. I called to find out I am a member (surprise). I told them I do not want to be their member anymore. The lady said she will take me off the membership after I provided vital informations on my part. After that phone call I thought things are settled. To my surprise, another $14.95 is drain out of my bank account this month.

This time they are assuring me that my situation will be taking care of. I asked in return how assure are you for me as a client knowing that next month it will not happen again. They said they will send me an email. I asked anything you say is just a repeat of what the previous person has stated to me. I told her I will call everyday until I am assuring myself that $14.95 will no longer withdrawn from my bank account. It may sound like not much to you, if you take $14.95 multiply by millions of Americans out there. Somebody is living happy. How sad that I almost close my 15 years of banking with the same bank just to escape the automatic withdrawal of $14.95. The bank is willing to dispute to try and solve this issue. What a headache!!!

I am getting charged on my debit card from freecreditreports.com. They said that by entering my card, I won't get charged because the product I chose was free. I am being charged $14.99 and $39.95 at the same time. I am not refilling my card anymore. I am canceling it because of them trying to rip me off. Every time I loaded my debit card, they pulled the money that I do not owe them.

I signed up for the "free" credit report. Apparently, you have to give $1 for the service and I believe that is just a sneaky way to get your credit card information. Two weeks later, I see that there are 2 $14.95 charged on my debit card! I never authorized this and I believe it is incredibly sneaky.

I did call customer service and after some discussion with the representative, she did tell me that my money was refunded. I have a feeling this company is getting in a lot of trouble and complaints over this. Dirty rotten sneaks.

You get offered the 7 day trial to their triple advantage credit report. You sign up, not only do you not get all three reports as stated on the advertisement, you have to pay for the subsequent too. If you decide to cancel your trial membership, they try to hustle you into their credit monitoring program (they offered it to me at 3 different prices ranging anywhere from $5.99 - $15.99). I denied it and told them that I was only interested in seeing my credit score that I had done so and now wanted to cancel my trial membership!

After an eternity of listening to them try to hustle you further in the most broken English I have ever heard, they finally tell you they cancel it. You do not get charged after the 7 days pass like it stated on the advertisement for this whole ordeal. So you think, "Oh ok, I am fine." Wrong! They waited a month after the Canceled "7 day trial membership" ended to bill me.

They charged my account and overdrew my bank account! I called them to find out why and told me that I never canceled it even though I received a cancellation confirmation number! So you argue for a little while longer, all the while the ignorant customer reps basically tell you how you are a liar and then they try to sell you yet another product at 3 different prices.

Long story short, either avoid this company altogether or as soon as you cancel that trial membership, call your bank and cancel your check card or put a stop payment on anything from their company! They will not refund you or be polite. Even my bank has told me that they deal with at least 10 complaints from other people a month about this same problem with this same company.

I signed up to get a free credit report. I was then charged $14.95. I did not authorize this charge and when I called and complained, they refused to reverse it. I believe they are engaged in knowingly fraudulent behavior and I was not surprised to see this many complaints lodged against them. I have already contacted my bank to dispute this charge.

I went to their website to get their "free" credit report that came with a 7-day free trial. Once I signed up, I clicked a link to see my credit score and then proceeded to cancel my account. The next day, I check my bank statement to find a $25 dollar charge for my "free credit report." At no time was I told that I was going to be billed for this free service and feel that I have been swindled. Wrongly billed for $25.

I was disputing a charge to my card made today, March 26th 2010 from free credit report.com. After I repeatedly explained to a call rep. what was going on, and repeatedly asking to speak to a supervisor, I finally got a female supervisor on the phone. She told me she had looked over my account and asked if I was trying to cancel my account. I answered no because I have already paid my fee on March 17th, the day I opened the account. I had told that I just wanted a refund from the extra charge they made on my card today.

There was no need to go and cancel if this business already has my money. The supervisor then tells me that she was going to refund my money, telling me how long it takes for the money to be processed back on my card. During the conversation, I asked her twice to make sure that if this happens, would my account still get cancelled, because this I don't want. She answered no out her mouth both times. After agreeing to the release of my refund, and hanging up the phone with her, minutes go by, and I noticed an email pops up with a cancellation message saying I had cancelled! I immediately contacted the customer service again asking about the cancellation. I was connected to another rep. where I had to start the story all over again.

When I told the rep that the supervisor assured me of no cancellation, instead of allowing me speak to a another supervisor, she begin debating with me about the cancellation policy, placing me on hold a few times, and taking it upon herself to talk to the supervisor. She comes back telling me what he says about the policy, ignoring the fact that i just told her someone gave me the wrong information, that I was not told of this policy when i was on the phone the first time. Still not allowing me to speak to a supervisor, she puts me on hold again, and comes back with an offer to reactivate my membership, But now wants to recharge or hold another 14.95 fee just to intercept the refund that was already processed to be sent to me!

At this point I'm upset. I explained that my card was a debit card, that they took the last amount from my card this morning, and that I no longer have enough on my card even for them to hold. So now I am ready to file a complaint for being given a false information from the first supervisor. The rep became very rude and still kept ignoring my request to speak to a supervisor. Now she's telling me to lower my voice, when I wasn't in anyway being loud with her personally, but she needed to realize that her company charged fees on my card, yet I don't have access to my report now.

Because of a supervisor's false information, now I'm screwed out of close to 40 dollars with no access to what I payed for. This call ended with me very unhappy. She made a smart remark about the company not being obligated to send me back the 14.95. and the 24.95 they charged at the beginning, was non refundable, and that they was being courteous. By the end of that call it may not happen. At the end of the day they walk away with my 40 dollars, and I still don't get access to my report. I want justice.

Shame on me for not taking an in-depth look into the practices of this company, but as denoted in the name of the company, I believed that I was getting a "free credit report". However, I was charged $12.95 the first month and $13.76 the next month. I have a feeling the charges would have continued to increase if they had not come to our attention. When I called to dispute the charges with the company, they, of course, direct you to their Home Page where the details are denoted in fine print.

As part of their deceitful practices ,however, you are not directed to their home page when you request your 'free credit report', but instead are linked directly to some sign-up form which, as I recall, says nothing about monthly charges. I am unable to have the charges reversed even though I really was completely unaware that I was 'signing up' for a monthly service. Many people have noted in their complaints that they received charges even after calling to cancel, so I also called my credit card company to document my cancellation with them so that if any further charges appear, they will be able to dispute those for me.

I was charged $24.95 for obtaining my credit score for the three major bureaus without any prior authorization on my end. I called to dispute the charge and they will not take it off. I do not have the money to pay for this.

Online ad said Free Credit Report for $1 fee. I used the offer. When I got my credit card statement, there was $14.95 charged to my account nine days later. I called Free Credit Report. I was told it was monthly membership fee. I did not okay any such fee when I requested for Free Credit Report. I was asked to check home page of website. I found in a gray shaded area, it said there will be $14.95 monthly membership fee unless cancelled within seven days. In the same page in big bright white area, it said "Get Free Credit Report and Score," which obviously captures users' attention. Once we click it, we are out from that page and never being asked to confirm the $14.95 membership fee that was already charged. Free Credit Report declined to refund. I called them as soon as I got my credit card statement. But by then, the seven-day period was already over.

I signed up for a free trial, which wasn't free. It cost a dollar. I never received anything, so I didn't realize the time elapsed.They charged me $19.95. I called and emailed and complained. Finally, two women at the head office agreed to cancel my account, while the other agent only offered me a 30 day extension, which I refused. They gave me a number to reference, and I put it in a file in my email account. I thought it was all finished.

Then this month, I checked my Paypal account, and was charged $9.95 for this month. I called again to complain and ended up speaking with Vince from the corporate office. He laughed at me when I told him that I could not give him a reference number or proof that it had been canceled, because Outlook Express 2010 wiped out my email account and all my files and contacts.

Then he lied and said that I had agreed twice to confirm the account. I never confirmed the account, because I never received anything from them in the first place, and then I was charged for it. Please warn everybody about these unscrupulous people and their defrauding business tactics.

I called to cancel my membership with ExperianDirect.com on 02/10/10, which I believe was in the 9 day grace period since you can't speak to anyone after 10 p.m. Anyway, the CSR [Gayle] was extremely unprofessional. She kept me on hold each time she asked me a question. When she asked me my reason for cancelling, I explained that the service, FreeCreditReport.com, didn't help me because I was just denied credit less than 5 days from my request, which means I'm entitled to a free report anyway. I didn't even get to use that information because when I requested my reports, I was only able to receive 1 and the other 2, I had to call for by phone have them sent in the snail mail. Something needs to be done about the deceit of these businesses. Some of these businesses are like snake-oil salesmen. I don't recommend anyone use them.

I signed up for the free 3 bureau credit report. It was completely unsatisfactory. I tried to contact someone for several days before I was able to reach someone on the 11th day. The free trial was for 7 days. I was told my account would be cancelled, after listening to a 5 minute pitch for the company but I would still be charged for one month's access. I am infuriated! I had a $29.95 charge taken from my bank account.

On February 5th, I logged onto freecreditreport.com to get my free credit reports. The site leads you to believe that you will not be charged any fees if you call and cancel within 9 days. I called the next day on the 6th. My membership was canceled however they charge you a one time fee of $24.95 with a separate charge of $1.00 for what they said was a fee.

They justify this fee by saying it isn't their site that is charging the fee, it's Experian charging the fee. However, every consumer is allowed one free credit report from each of the 3 credit companies annually. I then looked into some history and the Federal Trade Commission is on this company. After three attempted phone calls to get the card refunded, their reply was to write their Consumer Relations Group at P.O. Box Irvine, CA 92623 requesting my card be credited back to me.

If you fall victim to this scam, don't bother doing this. Just call your card company and file an Affidavit of Claim form. You sign it and your card will refund the money back to your account within 10 business days. My bank indicated to me that they have had many complaints about creditreport.com and all the customers have been refunded. Any further charges they attempt will not go through and my bank didn't charge me any fee for this service to go after this company's scam. Just beware of freecreditreport.com. Don't put your credit card number in unless you want to be charged.

I went online to get my "Free Credit report". Next thing I knew, I neither received that report nor any report. I was charged $27.03. I called immediately and was told I was cancelled and would not be charged. As everything with with company that was a lie, my American Express card was indeed charged. I would like to know how you can be a consumer watch dog and have this same company advertise on your site? Are you all in this scam together?

This is a horrible service. It should be called ****. You come here thinking they will help you track your credit reporting but this company does exactly the opposite. They are in the same category as the companies issuing misleading credit information on your report that you are hoping to resolve. They are part of the problem. Never use them.

I emailed a cover letter in response to a Craigslist help wanted ad. I received 4 emails throughout the day insisting I go to cangles.net/application which redirects you to freecreditreport.com. I realized that this is not a legitimate job offer so was not harmed. However, many people do not know any better. In these economic atmosphere, when so many are looking for jobs, this rises to at the minimum, an annoyance but potentially fraud.

Monday, 1-18-10, I signed up with freecreditreport.com to get a 7 day free trial membership for 3 credit reports and scores. The promotion required me to list my debit card info. This was fine because it was my experience that charges apply either on the last day of the term or the day after. Nevertheless, I was sure to cancel the contract before the 7th day to avoid the $14.95 monthly charge. On Sunday, 1-24-10 at 2:39PM, I checked my bank account to find that I was overdrawn. My account should have shown an available balance of about $10.10. Freecreditreport.com had charged my account twice on Wednesday, 1-20-10. The first was for $24.95 and the second was for $1.00. This caused 3 overdraft fees totaling $108.00. This left my account at -$0.72. The 3rd overdraft fee was from an auto insurance payment in the amount of $79.00. This payment was processed on Saturday, 1-23-10.

At 4:41PM, I called Freecreditreport.com customer service rep named Ivy. I requested that she cancels my account and apply a credit of $133.95 to cover the 3 overdraft fees ($108.00) and the two transactions ($24.95 + $1.00). She cancelled the account but said the company did not cancel. The only thing that could be done was offer the employee number. I asked to be transferred to a supervisor to have the credit applied because Ivy either could not or would not.

At 4:50PM, I explained the problem to Melissa who identified herself as a supervisor. She said she issued a credit for $24.95 that should be posted in 7-10 business days. I said, "Thank you, but my request for a $133.95 credit to my account and are you going to credit the difference of $109.00?". Melissa refused. I asked to speak with her supervisor and she said she was it. Then she said there was no one here today who was above her. Then I requested to to have their contact info and she would not give me the info. I advised her that I knew my rights as a customer and my intent was to have the issue handled in-house. She refused again, so I ended the call.

I called right back at 5:06PM, and was immediately escalated to Lou. I explained my issue and the problem with the last call. Lou said the $24.95 was all that could be credited in CS services. He further stated that I needed a reference number to request $1.00 credit through the consumer relations department with a statement showing $108.00 in overdraft fees. Lou gave me the fax number and he said they were not to give a phone number to consumer relations department. I had no way of following up to see if my info had been received. I had no way to find out when or if my account would be credited.

They have charged my checking account for several years a fee of $14.95, unauthorized. I do not understand how they obtained my checking account information since it has changed over the years. Even if I signed up for this years ago, how are they allowed to obtain your new checking account number?

I was identity-thefted and needed to run a credit report. I was having difficulty doing it online because my account was frozen. I called the company for assistance. The woman I spoke to assisted me in obtaining a credit report. She told me I needed to become a member but at no point did she tell me it would cost money. On 10/03/09 I was charged $14.95; on 11/03/09 I was charged $14.95; and on 12/03/09 I was again charged $14.95. On 1/04/10 I was charged $14.95. All of these charges were unauthorized as I was never informed they would occur. When I called they refused to refund me. I have alerted my bank but am unsure what the outcome will be or what to do next. $50.81 was charged from my account without my knowledge or authorization.

I signed up for the 30-day free trial and they took $14.95 out of my account the same night. When I tried to call the next day, they did not answer then I tried again and they said their systems were down. So I called back today January 7, 2010 and they told me if I read the fine print on the bottom of the first page of the website, it says I only have 7 days to cancel and get a refund, which is not true. Their commercial says 30-day risk free trial. I want my $14.95 back!

In pulling up my bank statement on 12/2/2009 I found that this company was debiting my account every month for 14.95 and claimed I was a member. I had a free credit report done months ago and found that the company was dabiting my bussiness account and had them cancel and refund me my money. and they did on that card.

however somehow they got my personnal account card and started debiting my account for 14.95 a month and when i called the 866-# I was told i was still a member. after speaking with this person on the phone they canceled me once again. and I demanded that give me a refund for the charges. and after a long heated discussion they are ging to refund me 3 months at 14.95 for my trouble.

companys like this need to be put out of bussiness, how many other people are getting this charge.for something free? When calling this # you can hardly understand who you are speaking with. and I really wonder who are what I am helping fund. Thank you for your support in this matter

info.experiancedirect.com claims that I had a service contract with it and had, without my permission or knowledge, charged a monthly fee of $14.95 to my VISA card since July 2009 to November 2009 for the total of $74.75. 11/30/2009 - I called its customer care number to ask for any accounts or services it thinks I may have with the company to be closed and terminated. Its representative said all services have been stopped and no futher charges my VISA but refused to reimburse those fraudulent charges.

this company operates behind experian. when you try to contact Experian for your credit issues, free credit report comes in and traps you. I think they should have full disclosure as to who they are and Experian should also be repremanded for letting this company operate under their name.

freecreditreport.com is a scam that stole my money month by month for 4months for 14.95 a month which i only used one time and that was it. it is dispicable that they keeped on getting the cost from my credit card without my authorization. after i knew of all this i dicided to call freecreditreport and they did not solve my situation i asked to speak to there supervisor and they refused to let me talk to him/her i also asked for the supervisor's name and number and they refused again i called on 11/06/09. as i was talkin to the lady she was very rude and said that freecreditreport could not give my money... this is rediculous!

I had filed for a free credit report in July. I didn't notice the initial grace period. The result was they had the default right to charge me for a service. ANd then they enrolled me into their monthly service. Upon realizing this (Oct2, 2009) I called to cancel my account. I looked at my billing statement and they had already charged my account on 1October 2009. Calling in for a refund they said the expense were non-refundable.

I want to extract this money.

freecreditreport.com charged my account 39.95 without my authorization using a credit card number that I had given them for a free credit report. Within 20 minutes after I had signed up for the credit report 9-24-09 I called and canceled the membership which they sent me confirmation via email that I had canceled and it would take effect on 10/3/09. I received another email on 10/3/09 saying that the membership had been canceled.

On 10/9/09 I could not remember my exact credit score that I had received on 9-24-09 so I logged on to see if I could still access it (I could not remember how long they said I could continue to access it). Somehow I ended up on a page that had two selections on the bottom. "Take me to homepage" and "access my credit scores". I clicked on the access my credit score and immediately realized that I wanted their homepage instead, so I clicked on that button. They sent me an email notifying me that I had purchased three credit report scores for 39.95. They ended up charging me 39.95 because I accidentally clicked on one button.

I called and they said that it was my fault I clicked the wrong button. I told them I did not authorize the charge and they said it was my mistake for clicking the wrong box. I never authorized payment or was given an option to verify that I wanted this info/ charge and they used a credit card that they kept information for even though I was no longer a member. This is a scam. I always verify any online bill payments or charges.

I ordered credit reports from this website on April 11 of 2009. After logging into my account in June, I noticed that their credit reports do not have information on the original creditor, which the information that I specifically ordered the reports for. So, I called in to cancel my account. In September, I called in again, receive nothing but ludeness from the customer service reps I spoke to, I asked for the money to be refunded, and they bluntly told me "no." But, they said my account had been canceled. I checked my account today (October 14, 2009) and I noticed that they are STILL charging my account, $14.95 per month.

so today, I called in yet again. I requested my account canceled, and for the money to be refunded. After a rather drawn out argument with another rep and her supervisor, they said they would refund 1 month's charges. I continued to argue with them and asked for a minimum of two months. Again, I got a blunt no, the manager being more rude all the time.They said that the reps did not put in the 'notes' that I requested cancellation. But I know if they went back and checked their audio call records, it would be there. They did request that I write in to their company and request it refunded, but I work 70+ hours a week, I have two kids, and usually do not have time. I had to call in (and log onto this website) on my lunch break today and did not get to eat lunch because of this.

In short, they have charged my account for 5 months after I originally had it requested canceled, which ends up being a total of $74.75, which is a lot to a single parent. I now have to find time to go into my bank and request a new debit card and debit card number, and will have no access to my account in the days I have to wait to receive my new card (I work out of town, in a city that does not have a branch with my bank)

Experian owns the domain FreeCreditReport.com / I went online to get my freecreditreport last month and it asked that I enter my credit card for security purposes but it would not be charged. Today mysteriously two $14.95 charges appeared on my credit card. When I call the representative they said it is for a Triple Advantage Credit Monitoring which was a 7 day trial period and I said I never ordered it or an invoice was not sent to my account. I think seeing the rash of complaints on this site we should write to our state representative or other departments. I called and complained but they say that it says on the website that there is 7 day trial to call and cancel and hence I have no choice even though they said it would not be charged earlier.

Had understood that I was indeed applying for the free credit report (allowed by law); learned that there is a monthly charge, which will re-occur unless one notifies company. Name of service is highly misleading.

I was checking my credit online this company ask for your credit card information to check your credit suppossedly for free, then they sign you up for a free trial. I have been charged $14.95 twice the first time I thought it was a one time charge but then this month they charged my account again. I never agreed to this. When I called the company to complain they said there were no refunds and there was nothing they could do. I did tell Lei to cancel this account so the charges would not be charged again next month.

What a scam this is! After reading their disclaimer, policies, terms, etc. you are lead to believe this is legit. However to cancel the Triple Advantage Credit Monitoring Membership during the Free Trial Period the requirement is 9 days - the report is being sent regular mail not via the internet (WHY DO THEY NEED MY EMAIL ADDRESS THEN?).

By their own admission the report will be received by me within 5-7 days and as today is Saturday I NOT receive it in time to cancel during the "Free Trial Period"! I will be calling their office today @8am to cancel this scam for sure. It appears on my credit card I'll be reporting this company to the BBB.

With all the stress in today's world we don't need one more thing! Where is Big Brother Watchdog when you need him? Unfortunately I found the Consumer Affairs website after I initiated this bogus transaction. Hopefully something will be done about FreeCreditReport.com!

Specifically purchased a one time credit report for around $25. Made sure to not sign up for their monthly program, as I did not want or need monthly monitoring. Was done before I moved to check my credit to get an apartment, and my credit was fine.

Found out that after two months they had started to charge me $15 a month. To be clear, there was two months of no charges, then suddenly started up, and noticed after the second charge. Also, you can only cancel by calling. Seems unethical, and was looking for a class action suit.

Upon inquiry, I was told that I am automatically entered into a subscription service and that I have only 7 days to cancel. This is a SCAM and a FRAUD. I did not request nor do I want this service. This a bogus scam layered over into what is supposed to be a free report. The U.S. Government should fine and liquidate Free Credit Report.

They did not return the $15.88 because they said that I had enrolled online and again told me they had not received a cancellation. I did not know I was enrolled so I did not know I needed to cancel. Luckily I caught it the first month they charged me so I was only out $15.88.

no credit report noyhing still taking money out of account after calling emailing and a personal letter

I had signed up to freecreditreport.com on May 25th, 2009 for the 'free' 7-day trial. The credit card that i had used was for my direct deposit to work, so i knew that i had money on the card. I did not cancel service within the 7-day free trial (that was my own fault and i will admit that i should have known better), and when it came time to charge the card, i did not have enough money on the card for the 14.95 charge, nor did i see any pending charges or attempts to try to charge the account. Fast forward to July 31st. I had not received any charges on my debit card, nor had i received any emails from freecreditreport.com, at this point I had forgotten that my membership did not cancel. On 7/31/09, i had received a charge in the amount of 29.90, for the two months that they were not able to charge the card.

On 8/3/09, I checked my bank's website and I had another charge of 14.95. I called and spoke to a rude rep named Janice. She stated that the company would charge for the months when my card was not able to be charged and that I would not be refunded for any of my charges. She stated that the company would keep trying to charge the card (UP TO 10 TIMES!!!) until they received their money. I do not think that it is right that the company can try to remove money from my bank account for up to 10 times and not notify me that the charges had failed. I also do not think that it is right that my membership had gone unpaid for so long with it not being cancelled, just so that they could get the money for the time frame that i did not use the membership. I will take responsibility for not following through with everything to ensure that my card was not charged, but I will not take responsibility for stupidity from a company.

I was told that there is an online to get your free credit report. Every time I tried it, they always try to get you to accept offer of pay for membership which I do not want or need. I just want copies of my credit report. I do not have a credit card.

i recently found out today that i was being charged for a membership at freecreditreport.com that i never knew i had secondly i also found out that they were charging a debit card i never gave them i talked to 2 representative 1 was a little nasty and blamed it on my bank i called my bank and they said that they dont give out our credit card information so i called back to freecredit and the guy put me hold for the longest then he got back on the line and said his supervisor said that when 1 card expires that they request your new card information to charge that and that should be illegal it should be up to the card holder to give them the new information and i never knew they were charging me for that it just appeared on my statement today so i feel mislead and there's no way this company should be able to still run commercials when it's clearly a scam

I went to the site & paid for a credit report on a potential renter. I did not sign up for a 7 day trial membership, evidently that's how they make their money. If you do any business with them you are automatically "signed up" & you have to take action to cancel. I did not realize until my credit card bill arrived that I was being charged. They refused to credit my account the $14.95. They know this is mis-leading because the recording that you are routed to when you call their number specifically references "if you have questions about your credit card bill for the freecreditreport.com charge of $14.95...". This should be stopped & customers that have been duped should be reimbursed. I spoke with Valerie & she said her supervisor's name was Stephanie but she did not want me to talk with her. When I insisted I was placed on hold for a very long time & eventually hung up. I don't think anyone was going to pick up.

was charged a membership fee 14.95 for over 10 months before I realized what was happening. Their emails were blocked by my employer so I did not receive any notification.

When I applied for a Mortgage Pre-Approval, my lender told me there were a number of negative items on my Credit Report that needed to be cleared up. I went to FreeCreditReport.com because their TV Ads, and company name pursuaded me that I could get my federally-mandated annual free credit report from each of the 3 Credit Bureaus. Instead, the company used my authorization to provide THEMSELVES with my 3 free reports, and provided me only the raw scores - not the actual credit notations which are needed in order to actually improve one's credit. Even after I paid the fee for their "Service", I STILL did not receive the full actual reports (which, remember were MINE to begin with!) The account numbers, essential for protesting or inquiring into a negative credit listing, all had the last four digits x'd-out!

Many credit report companies, American Express, for example, do not file their credit complaints by Name, or Social Security Number, or even by the number on the credit card, but by an arbitrary acount number. Lacking the last four digits of the number, it's impossible to contact the creditor and resolve a complaint - which was the whole point of me seeking my report in the first place! Incensed, I contacted the company to lodge my complaint and cancel my "service". The individual on the other end of the phone asked for the nature of my dissatisfaction, and claimed to have dis-enrolled me.

I subsequently learned that my bank account was STILL being accessed, and $14.95 a month extracted, two months AFTER I canceled! I'm no lawyer, but IF this company's practices are legal, then they must be dancing SO close to the definition of FRAUD as it is possible to do! Be that as it may, their continued drafts from my bank account are outright larceny.

When I attempted to get my "free" Credit Report I was informed that I must first agree to a "9" Day Trial period to get credit alerts and if I did not, or was not successful deleting this service, my credit card would be billed immediately for $29.95 for the first month and to expect a like deduction monthly from their on?

I called their operator to immediately cancel this service and the service person at "Free Credit Report. Com" informed me that I was successfully removed.

I again called them a second time attempting to by-pass their monthly charge of $29.95 to get the "Free" Credit Report they promised!

In asking the service-person, again at the same phone number, if the monthly service alert membership was canceled- she informed me that it was still effective and the only way to stop this "monthly service-charge" was to contact them on the ninth day from today, or yesterday, or tomorrow?- she was not clear when I questioned her and it became obvious that she was stroking me in an attempt that I would give-up in frustration and let them make this monthly withdrawal of $29.95 per month.

In my attempts to delete their membership by UN-subscribing to their emails- was fruitless and to no avail.
I cannot understand how you let a scummier like these people to remain in business?
This is a primary reason why America is FAST becoming a second rate world power- gimmie-gimmie-gimmie and screw-you ideology.

Please help me get removed from these crooks membership and direct me to make a formal complaint to the proper authorities to stop this false & misleading advertising.

5 months ago I signed up for the "free" credit report. Little did I know that I would be charged $1.00 per month on a service called "Your Savings Club" which they automatically sign you up. Also they charge you another $1.00 per month as well as $30.00 for "CREDITDIAGNOS". In addition it is your regular charge of $11.95 for "CIC*Credit Monitor". So because I didn't cancel in time, my "FREE" credit report cost me $214.75.

My Credit card was charged for $1 and I wrote customer service reminding them that I did not want and services from freecreditreport.com.

The response from Melanie L was:

Our records indicate that your account is still in its trial period and your credit card has not been charged for the monthly membership fee. You can view your credit report as many times as you want during the 30 day viewing period by logging on to the website."

Last Sept (2008) I went to FreeCreditReport to get a free copy of my credit report. I had to give them my information to get a credit report. I did not receive a credit report. Unbeknown to me, they were charging my account $12/mo since then, a total of $108.00.

I just noticed the $12 charge on my bill and called them to complain. Everyone I spoke to did not care that I had been, what I considered, cheated. I had not received a credit report or any services worth $108. I ran a credit report today and promptly called them to cancel my "membership" as they call it. I just feel I was completely misled/lied to and they did not even care.

They can keep the $8 which I think is the going rate for a credit report. I feel they cheated me out of approximately $100 since last Sept. I have not been employed since 2004. I have been approved and I will be receiving disability starting in about a month. I cannot afford to be cheated out of $100. Thank you for your attention in this matter.

no reimbursement. only $15, but if i had not checked my cc statement , this could have gone on indefinitely. and this from a company that is supposed to foster financial responsibility? bah!!

I signed up for freecreditreport.com, and stopped service. They kept billing me every month on my credit card. It was itemized $12.95 EVERY MONTH and $14.95/month. This is a scam. Someone needs to take these people to court. It is very misleading, and they have since altered their websit. I believe there is enough evidence out there for a class action lawsuit.

When I called them AGAIN, the lady Peggy was very nasty to me. Then she said she would send me a check for $30. I never saw it. This place should be closed down. Obviously if someone offers you a partial refund, you know something is wrong.

After I did some digging, I found freecreditreport (scammers) said they belong to Consumerinfo, Inc. an Experian company. It's a joke. I am out $111.60 for this scamming. I hope some legal action comes out of this. I will be reporting them to the BBB

Thanks for your service and the opportunity to warn consumers about this service and its practice.

This domain is owned by Experian credit report. When you sign on to Experian, you are immediately transferred to this site. It used the information I provided, believing it to be part of the application for a free Ezperian credit report to fraudently enroll me in there service.

Domain Name: FREECREDITREPORT.COM

Registrar: EXPERIAN SERVICES, CORP.

Whois Server: whois.experianinteractive.com

Referral URL: http://domains.experianinteractive.com/whois.aspx

Name Server: NS01.CONSUMERINFO.COM

Name Server: NS02.CONSUMERINFO.COM

Status: clientTransferProhibited

Updated Date: 16-jan-2007

Creation Date: 11-jan-1999

Expiration Date: 11-jan-2013

Here is a copy of my customer service conversation regarding my inability to access one of the listed sites:

Jenny Says: Hey wait! We hate to see you leave! We would like to offer you a 30-day risk-free trial of 3-Bureau Credit Monitoring CLICK HERE to get started! With this offer, you get immediate access to all 3 credit reports and credit scores that can be updated every 30 days.

Jenny Says: Just type 'HI' or 'Hello' in the space below to let me know you are there.

Jenny Says: Monitoring your credit allows you to look for errors that may appear on your report, as well as unauthorized changes that may indicate fraud.

Jenny Says: Whenever you are ready, just type 'HI' or 'HELLO' and we can get started..

Jenny Says:CLICK HERE to take advantage of this amazing offer.

Jenny Says: Okay, I'll be moving on now... Last chance... Just type 'HI.'

You: I only want the free report I'm entitled. Nothing else. No commitments

Jenny Says: When you sign up right now through this chat only, you will receive a FREE 30 Day Trial! CLICK HERE to take advantage of this amazing offer!

You: I don't wan the free trial. Just the once a year report

Jenny Says: We would like to offer you a 30-day risk-free trial! Once you experience the 30-day trial, we're sure that you'll want to continue with this essential service. If not, there's no obligation. CLICK HERE to take advantage of this deal!

You: The law says I am not obligated to sigh up for your free trial program. Should I report your violation?

Jenny Says: After the trial is over and you see what a great tool this is, simply do nothing. You will be billed $14.95 (plus sales tax, if applicable) and then every month from your initial order date. Keep the service as long as you like, or cancel anytime.

You: Bye

In March of 2009 I logged on to freecreditreport.com to obtain a 'free' creit report. I inadvertently was automatically enrolled in a monthly monitoring service as I did not log back on within 7 days to 'cancel' the '7-day free trial'. For the next two months I was charged a service fee of $14.95. When I called to complain and request a refund, I was advised that I had signed on for this service by not logging back in after receiving my credit report and canceling, and my money would not be refunded under any conditions.

There should be a law PROHIBITING agencies from deducting monthly fees from your accounts or credit cards without prior notification via mail or email each month. In order to set up automatic withdrawal, people should be able to set this up via paperwork rather than have the deductions taken out without formal permission.

It is my belief that freecreditreport.com scams people into 'signing up' for this 'monitoring service' so that they continue to collect fees without the public being aware they are even being charged, and refusing to return those funds once people notice what is going on. The loss of $29.90 could have caused me to be overdrawn, resulting in additional fees and charges, which as a single parent of two children with daycare, rent, utilities, renters and car insurance, medical bills, etc. I cannot afford.

I was searching online for my so called free credit report, and came across "Free Credit Report of America".After signing up i was told i would have to pay $2.95,so i said that would be fine,it's not that much.I then gave them my bank card information,i recieved my reciept which stated total amount $2.95. A week goes by and i start to see different charges on my bank statement that i didn't make,so i went to my bank to discuss this matter.The bank then called the 1-800 number to see what was going on they told the bank that all of the information was in the fine print that i would be charged for all of these different things.

I agreed to a $1.00 processing fee to get my 'free credit report' on 3/30/09. On 4/3/09 I was checking my bank account and found 3-$1.00 charges to 3 different companies. They were Credit Diagnosis, Your Savings Club, and Identity Diagnosis. I did not sign up for these. I signed up for PMIdentity, aka Privacy Matters Identity. Apparently they go by several names. They then charge a $1.processing fee for each one, and after 7 days they charge various monthly fee ranging from $14.95/mo. to $29.95/mo.! This web site and these people should be shut down!

They now have my bank acct.#. I was told that the $3. would be credited back. I did receive and email that they canceled my membership. We'll see. Be very, very careful where you get your credit report. If you don't see a picture of that cute guy that sings on tv, (Free Credit Report) don't use the site. This is very serious. We need to be protected from leeches like these. I even went to the web site for some of these other places listed on my bank statement and it says they have invalid security certificates and wouldn't let me in the site.

THEY HAVE MY BANK ACCOUNT INFORMATION!

I went to freecreditreport.com & the web site asked for a credit card #, but stated that they would not use it except to run a $1 test that would be credited back. Then they started to send me Emails that I took for spam & I deleted them as junk without opening them. One day I three months later I noticed a $14.95 carge I dodn't recognize. I thought that I had bought something somwhere that I had forgotten. I thought about it a few months later & investigated it to find out that Freecreditrepot.com had been charging me $14.95 every month for 5 months for a total of approx. $75.

They would not refund the $ & they insist that I was bound by the terms of an email that I never solicited from them & that was never opened. I have put the charge into dispute with my credit card company. If this happens to you, call up & cancel in no unceartin terms. Insist on confirmation of the cancellation, dispute the charge with your credit card company.

They stole $75 from me by fraudulently representing themselves to my credit card company as having the legal right to charge my acct. I never gave them such power & their claim that my non-response to an E-mail that they sent me, that I had not solicited, that was never opened & trashed as spam; does npt absolve them of perpertrating fraud.

They continued to charge us 14.95 without ceasing under false pretenses. This is false advertising.

$90 for NOTHING!

i called consumerinfo.com and told them my situation where i i signed up for a free credit report from all 3 credit companies and was told that if i decided i did not want it icould cancel within 7 days i looked at my reports on the 3rd of jan 2009, and cancelled on the 6th of jan,2009 i got a e-mail statint that i cancelled on time and sent it to my credit card company.

it has caused me severe nerves i am so mad that these companies can say free and still charge you. and the credit card companies take their word for it.

I wanted to see my credit report for the first time, and I remembered the commercial on TV for freecreditreport.com. Well. They are NOT clear that you will have to pay 14.95 a month after 30 days. They said I encountered such things 4 seperate times in my dealings with them. They said they sent me an email. I never got it. In fact, it went straight to my spam box. That NEVER happens unless I designate it to go there, which I did not do.

After asking politely (although I was quite belligerent after hitting a stone wall 3 differ times) for my $ back, and being refused by 3 different individuals, I hung up on them. It is ridiculous, and quite misleading. They know very well what they're doing, and they know exactly how to get around it. I thought they were asking for my credit card information simply to gauge it in my credit score. I see a lot of others have had this problem. I suppose one more couldn't hurt, and I suppose it could be considered our fault since we didn't read the terms and conditions despite the fact that this report was very free. That was made clear, so they could bait you and you take the hook. I do not recommend their services at all.

I'm out 14.95, which is no big deal I suppose, but the website is shady, and I hope that no one else will have to deal with such drama.

FreeCreditReports.com offering free credit report but 1st needed credit card number which it used to begin a $14.95 a month unauthorized charge. Called and asked them to cancel the charge against our account and refund the $75.00 they had charged to our account. They said we would receive a cancellation number within 24 hrs. but would not refund money.

This business is advertised on TV and internet and they are owned by Experian, 1 of 3 credit reporting cos. in USA. Their service is not free and this business is a sham, misleading and deceptive in their practices.

I've call them (once in August and again in November) twice to cancel. They kept on billing me. Last time I call was November. They skipped January bill, and charged me $14.95 on 2/11! I'm speaking with them the 3rd time to resolve. Underhanded business practice, and I wonder how many others have fallen prey to these tactics.

Today 2/20 I spoke with Andrea. They are crediting my Visa $44.95 (for the last 3 months) within 7-10 days. She knew very well I am ****** at them, and this is all her supervisor could offer. By overdrawing on my credit card/debit checking account, they cost me a fee of $33 with Sovereign Bank. I will take whatever they give me as long as this does not keep happening. I don't trust them, and think they will magically re-appear again in another month or two. I'll let you know.

These people are bunch of crooks. They show free credit score, 30 days free trial credit score and then collect your credit card. When you want to cancel within 30 days they have already charged your card. They will then claim you have agreed to terms and conditions which says you have agreed to get your card charged after 9 days.

They are stealing my money as once you read on the top with large font that this is 30 days free train period, most of us do not read the terms and conditions. I alert every one in internet to not do Buisness with these thieves

Like those in the article, I too signed up for free credit report. I came to the section where you put in your credit card info and it wouldn't let you bypass it. You couldn't continue without giving your payment info, even though it was to be free. It was very deceptive and who is going to remember to cancel somthing with 9 days of activating something you didn't even know you activated. My free credit report cost me $15.88.

no damages except to feel that I had been screwed again by a large company who hides behind their phone lines and multitudes of customer service reps.

I found charges to my checking account and realized I had signed up for a service and forgot to cancel within the free 14 days, I also noticed that I got charged twice in one month. I called their customer service line to canceland noticed they had an automated cancellation option 1, I pressed 1 and found that the system wasn't working, I called back again and got a woman with very bad phone reception making it extremely difficult to understand her.

I told her I wanted to cancel the service and asked why I was charged twice in one month she told me because they tried charging me in Oct. but I din't have enough in my account so they processed it again in Jan. I told them they should inform the customer of these charges and she began to explain the 14 free plan I signed up for. I told her I understand then I said that I don't want a refund I want it cancelled, she continued to go into the sales pitch, I told her again I am not interested in the sales pitch I just wanted it cancelled she again tried to inform me of their plans I told her to stop and cancel my plan, she told me to stop speaking so loudly and told her I was getting upset because she wouldn't just cancel my plan, this went on for about 10 minutes, with me asking to speak to her supervisor and telling her that I will contact the Better Business Bureau, she didn't give me to the supervisor she did finally tell me she was cancelling my plan and that I was aware I didn't want a refund, told me I would receive a confirmation number in 24 hours told me if I had any other issues to call back and as I was about to tell her about the automated system being down she hung up on me.

I only use my credit card for the essentials - I am a college student living on my own so I need to purchase books and other necessities - but much to my surprise when I went to make a purchase for the first time in literally months with the card, it was rejected. So I went home and checked my billing statement online to see what was up. My card had been drawn over the credit limit by some "Triple Advantage" payment that was for about $14 and some change. Having no idea what this charge was from, I called my credit card company to find out what was going on. Again, I'm blindsided by the fact that these charges have been going on for a period of 6 months without my knowledge. Mind you, I signed up for the FREE, ONE TIME, credit report; not this monthly alert that costs an obscene amount. I suppose you could say that I should have checked my billing statements more frequently, but what is the point when I haven't made any charges and I make more than the minimum payment on the card every month. The credit card representative informed me that this withdrawl was coming from "FreeCreditReport.com" and to contact the credit card company again if I was hassled any further by FreeCreditReport.com

It's very sad that these people can scam so many innocent and responsible people with no consequences, at least to my knowledge. My credit was fine until these jerks came along and made me exceed my credit limit. I've been struggling to get my credit stable and my card back to where I can actually pay for things with it as it is now maxed out.

We had looked up my husband's credit report online at FREECREDITREPORT.COM, and we put in our info. for our debit card to get access. That should have been a big enough clue for us that we were entering into a scam, but with all of the commercials and such, we thought they must be a reputable company, right? NO! They took 14.95 out of our account 4 times, and they only agreed to refund one amount, even though the "membership" was of no worth to me at all and we never received anything from the company beyond looking up our credit report, which should have been free anyway, hence: freecreditreport.com.

I answered an ad for an apartment for rent in San Francisco through Craigslist.com. I received a rather personable email back saying that before the person was setting up appointments they wanted to get credit checks from potential renters and that I should follow the link to sign up for a free one. I figured this was probably a scam to get people to unwittingly sign up for a credit reporting service they don't really want or need. I signed up for a credit report, anyway because I did need to check my credit before renting a new apartment. I had every intention of canceling my membership but of course forgot until I noticed a charge of $14.95 on my credit card for CIC*CE. I Googled the company and found thousands of complaints! I have called the number provided on the freecreditreport.com website and was promised a cancellation of my membership. Of course, they kept my $14.95.

$14.95.

I am mad at them for taking the money and I hope they go bankrupt some day. I am just spreading this word around that please DONT USE this website - FREECREDITREPORT.COM. THey will eat your money.

Tried a month free trial on free credit report. Call before month end to deactivate. Since I have to enter my credit card for the free trial they have been charging me a monthly fee even after I have deactivate the services. They said that all calls are recorded and they have not received my deactivation call. Well they should give me a reference number, so that I can refer to the reference instead of they searching through their thousands of calls for mine. I remember I did call and I have to call several times before I get the line. They have made it very difficult to opt out. There is no reasons why I have to call to opt out instead of from my registered account on the website. IF YOU CAN REGISTER ON THE WEBSITE WHY NOT OPT OUT TOO.

They have charge me for the last six months via my credit card. I blame myself for not checking my credit card for the charges. They should at least send me an email regarding the cancellation after I call them or just give me any reference number.

I just noticed the $14.95 charges on my credit card a couple of days ago. I use card for everything from gasoline to groceries so there are so many items it is difficult to review all items every month. In fact, I am embarrassed to admit that they have been hitting me for 8 months. I was notified by my mortgage company of a credit breach and it scares me to think they are using these too. I called the number listed on my card statement on Friday and they indicated they were not open. Reading all these horror stories makes me fearful I will not break free without cancelling the card. Next stop, call Discover and ask if they can prevent any more charges from them.... please cross your fingers.

$119.60 in credit card charges so far for a service I did not ask for.

in august i went to freecreditreport.com to obtain my once annual free credit report provided for under federal law. the web page scams you into entering your credit card details ostensibly for another purpose than to charge you, and in tiny blue print on a blue background at the bottom of the page it says if you odnt opt out of the service youll begin being charged 15 bucks a month for their "services," which seem to be nothing, since i didnt even notice the charge on my credit card bill until this month.

when you call to cancel they have a script ready as evidenced by the DOZENS of websites explaining how to get out of this scam, and they apply a half-threatening, half-hard sale, time-share style close on you and tell you they are only willing to refund one month. I JUST want my money back and I know im not alone, their BBB site has thousands of similar complaints, and i know this scam has been the subject of several class-actions and an FTC fine in 2005. PLEASE tell me there is a class action suit i can join I just want my bloody money back they have unjustly enriched themselves to the tune of hundreds of millions of dollars perpetrating thinly veiled outright frauds on the poorest of people!

I was recently a victim of freecreditreport.com - Somehow they got my credit card # and charged me a total of 74.75. I sent the following letter to ConsumerInfo: Please refund me $74.75 that you have mistakenly charged me for a service I never consciously requested. I never knew I was being charged or that I even signed up for the service for that matter. I used a yahoo e-mail address that I never look at because it fills up with spam to the point that it is useless. I find it hard to believe that I actually entered my credit card number online, but I may have thinking that it was a security measure. A lot of services charge your card $1 to verify the account is valid.

I spoke with 3 separate customer service representatives about my situation. The first guy just hung up on me because he couldnt get a word in edgewise (I was not swearing, just extremely frustrated)( The second woman was very understanding and sympathetic and did a good job easing some of my frustrations by refunding September charges. But as I thought about it more, it really was eating away at me because I NEVER sign up for free trials that require me to voluntarily cancel.

So I called you a third time and found out the exact day and time that I signed up February 25th, 2008 at 9:25 am. I accessed my credit report at 9:26 pm and never again after that. The method I used to reach your site was tagged as search engine? so the page I landed on was not the front page where your disclosure statement is quite clear. As I recall, I used a website that linked me in to different sites directly to the request forms for the 3 credit agencies.

The premise of the service was that this is totally free. Why would I expect to be being charged for something by a company whose name says its free? I find your business plan extremely effective, but very unethical. I am attaching the credit card statements that show the charges that I would like returned to me. You started charging me in April and continued until August. Thats 6 x 14.95. I have already been refunded the last payment so I expect a refund of 14.95 x 5. That comes out to $74.75 Please refund my $74.75 as soon as possible. Thank you.

They refunded me 29.90 which really made me angry, so I sent them the following letter: Dear free?creditreport.com, Are you Kidding me? What is the problem? I sent the attached letter requesting a full refund of $74.75 and you refunded me $29.90 This isnt some third world country where you barter down your debt. Its like pulling teeth to get you to do the right thing!!! Give me my money back! You owe me $44.85.Thank you, I sent an e-mail copy of it to Support@FreeCreditReport and almost instantly received this reply: Thank you for writing and we apologize for the inconvenience. We have already initiated a refund of $44.85 to your account. This refund should appear on your next billing cycle. Thank you for using FreeCreditReport

they stole $75 from me, but I got it back after 3 phone calls and 2 letters

I was mysteriously charged 14.95 for a service I did not know I signed up for. I had received a couple of email nofifications saying I had changes to my reports so I figure that is what I was paying for. When I called to cancel the rep told me that my credit report had major changes and I should stay with the service to find out what they were. If I had major changes wouldn't I have received an email? And since I did not, why would I want to continue service? I feel like she was trying to scare me into staying with the service I did not ask for. How are they able to do this?

$29.90

All 3 of the credit reporting agencies required a credit card number to get my FREE credit report. IF, I had a credit card, I wouldn't need a credit report would I ? Due to MY ignorance in MY selection of an EX wife, my credit is shot beyond all comprehension. 20 years later it will NOT go away and I want to know what is still out there in my name.

There are no results, therefore I CANNOT get a solution to FIXING my credit as I do NOT know what my credit is, as they are ABSOLUTELY NO help at all

ripped off and cant get them to stop more incurring charges.

taken for atleast four charges and it wont stop

I do not recall signing up for the service. I never sign up for pay services when it is advertized as free and they ask for my credit card. I called them and they refused to refund all of my money. they said the best they could do was refund on month. I was also given an address to request the refund on the entire charges. I wrote that address and have never received a reply.

montly charge for 6 months that I had no idea i was being charged. This is only $75, but I am very angry aboutit because I did not authorize them knowingly. nor did i ever recieve any sort of notification of their service. - they say they sent me e-mails, but it was to a yahoo account that I never use. if there are any class action suits, I want in on it. freecreditreport is a total scam and they need to be stopped.

This company charged my account upwards of 500 dollars for a service Ihave never used, I'm disgusted and I want my money back!

They have since caused my account to become overdrawn and for myself and husband to incur od fees as well as returned and nsf funds.

I signed up for free credit report.com many months ago. I signed up for the 7 day free trial. I also called to cancel within my seven days seeing as I read the fine print, of course. I have recently looked at my credit card statements which I dont usually seeing as I dont use my credit card regularly and realized I have been harged every month since august of last year 14.95 for cic tripple advantage.

This charge has overdrawn my account 2 or three times charging me fees up to $45. Something needs to be done about this asap. Millions are being screwed out of money that we dont have with the way the economy is these days. I would like to be contcted by an attorney if it dosent charge anything to see what my options are in this cituation. Thankyou.

Overdraft fees, loss of over 200 dollars.

Here I signed up for the free 7-day trial, but I'm really cautious so I read their agreement....the part where it says must cancel within 9 days after you start your 7 day trial or it will debit your card you gave. so I get the free report. review it within about 10-minutes I'm ready to cancel it. so I go to look for the cancel membership button but can't find it, so I figure oh it must come in the email...nope!. so I go back to the internet page and look for 30-minutes to find out how to cancel. we'll I finally find it in a very dark corner of their website.

the way to cancel is you have to call the 888 number. so I call and the first thing that comes up is an advertisement that is 2 minutes long....then finally someone picks up, well she tries forever to get me to sign up, no matter what I said she would answer back with the same sales pitch line over and over. eventually she hung up. I call back...talk to a new girl and she eventually hangs up espacially after I firmly state I want to end my membership.

I call back again and finally after the 3rd girl says the same thing the others did but this time she actually cancelled me FINALLY I for some reason was so happy someone finally cancelled me. So hopefully this is a warning to all, and one more thing... make sure they send you an email confirming the cancellation.

I signed up for the 7 day free trial. A few weeks later i noticed a charge for $14.95 coming out of my bank account. When I called I was told that they automatically start charging you after the 7 days is up unless you call them and personall let them know that you don't wish to continue service. Awful. Such a bad way to do business and I cant believe they are still getting away with it!!

They said they woukld cancel it immediately and send me a cancellation confirmation via email.

I went on line for a FREE CREDIT REPORT and ended up paying 14.95 for 8 months before I noticed it on my credit card. I called the company (got someone in India) who told me that many Americans do things in a hurry and do not read terms and condtions fully.

I asked for a refund and was denied because of the terms and conditions.

i went to credit report for free and will charge me $1.00. They said i will be charge 24.99 for a month only if I do not cancel it for 7 days it is not 7 days yet, and they charged me right away for $87.80 dollars for every services they have which I did not order.

As a result we run out of money in my checking and bounced my checking.

I keep getting unsolicited emails to my inbox from these people -- i have tried bouncing to sender, deleting, declaring them as spam, but they still keep coming! Tonite i tried the unsubscribe link, and guess what? It takes me right to their website where there is NO link to unsubscribe!

My boyfriend was showing me a car on auto trader he wished he could buy. When I went back to look at it I noticed an ad on the page saying get a free credit report and credit score for free. I already knew my credit was poor but I was curious about my credit score. I never knew it before so I clicked on the ad.

It said in order to get the account for the credit report and score They needed a credit card # but it would never be charged unless I wanted my report from all three credit agencies and then it would be charged some outrageous amount. I said no cause I just wanted the score. They sent me my ONE report and score and that was that.

Only two weeks later I'm looking at my online bank statement to see if I have enough money in there for gas and I see this pending transaction from them for %14.95. I was furious and sent my bank a message telling them to stop payment because I did not authorize payment. They wrote me back stating there wasn't anything they could do since it was authorized. I gave them the card number. Under false information from them. I was told I would not be charged or I wouldn't of done it.

I am unemployed due to an illness for the last two months and until the first of next month and only have a hundred dollars in my account to scrape by on till then. When your that broke 14.95 is a lot of money and I can't spare it. Is there any chance of getting my money returned to me?

This website lures you in by offering a look at your credit report for free - what they don't tell you is that your credit card/debit card will be billed $12 per month for their Triple Advantage credit protection service.

The $12 they stole from my checking account put me into overdraft - costing me an extra $34.

To recieve the free credit report they ask for a credit card to verify the person requesting the report. When this number is given you are automaticly charged a monthly amount to the card that was given to recieve the report.

I have been charged the montly fee and the last fee overdrafted my account which has now cost me there fee but also a overdraft fee from my bank. total amout lost is $125

I went to freeannualcreditreport.com and got my experian report with no problem, but when i was directed to transunion and equifax neither one will let you have the free credit report without filling out credit card info. I did not use this option. I found a phone number 877 and called to get the other 2 sent out to me for free. This will take up to 15 days but feel this is a much safer option. I wonder if the governing agency that passed the free annual credit reports are aware of their shady practices?

I cancelled hours ago and have not gotten an email regarding the cancellation. I will pay close attention to the wording of the confirmation email. As a result of CIC taking the money from my account has caused me to pay bank fees for checks that bounced. This is for consumer affairs---you state that you will only post the first name of the person complaining. You should also warn people that you are posting the first name and the state that they live in.

I have no relationship with FreeCreditReport.com.

On 8/2/2008 I noticed that one of my store credit cards I hadn't used since mid-2006 was charged twice $15 by cic*triple advantage plus had a late payment fee.

I never signed up for anything from them including free credit reports. I never gave them my credit card numbers or authorized a purchase.

They would not reverse the charges even after I told them that I was not a customer. I had to accuse them of fraud and indicate that my bank already had an open dispute before they agreed to reverse the charges.

Now the payment has not been reversed yet despite their agreement. So a resolution is still pending.

Unauthorized charges to my credit card.

Many sites direct you to this company for a free credit report. During the complex process, they want your credit card number. If you don't cancel in a short time, they charge you every month. It is not at all clear in the report application that this is what they will do. If you don't want dishonest people to have access to your credit card, don't deal with this company.

They charged me for months on a brokerage debit card that I don't check often. Mea culpa.

I was apprently mistakingly signed up for this service and its showing up twice a month on my credit card as TWO differant services. I have yet to find anyone who can make it stop. I also can't sign into the supposed account to access my monthly credit monintoring.

Charged me $14.95 for my supposedly free credit report (somewhere buried in the terms of agreement is a subscription credit service) EVEN THOUGH - it's name is FREECREDITREPORT, Experian directs you there to get the provided you free-by-law once a year, and it assures you that your credit card won't be charged - they just need it to get to your report!

14.95. 30 minutes with rep. And I was lucky to catch it on the bill - since it says TRIPLE ADVANTAGE - not freecreditreport, or Experian who owns it. If you don't catch it - they just keep charging you. Who knows how many are paying much more for their supposed FREE CREDIT REPORT!

I was billed for an upgrade on the web site that I never upgraded to. When I called them to have them remove the charge as it was an error the person I spoke to was very rude. She told me they would not take the amount off of my account. I told her I never signed or authorized any changes on my account.

She told me because I had clicked to go to a certain page on the web site that it automatically upgraded my account. I told her I didn't want the upgrade and had never taken advantage of the upgrade. She told me it wasn't her problem, she told me there was no one higher (i.e. Manager/supervisor) that I could talk to. I asked for the coporation address and phone number and she told me she wasn't allowed to give that information out.

This cutomer service rep for free credit report.com was very rude, did not help me in anyway and refused to put me in touch with anyone else in the company that could help me. I ended up having to pay the upgraded amount that they were withdrawling out of my checking account and then I closed my free credit report.com account.

Economic damage caused was I had to pay much more than I had signed up for and I feel it is unfair that on this web site if you are cofused or trying to look for something that they can automatically charge you because you clicked the button to look at a certain page. This incident happened to me approximately a year ago but I saw your web site and thought I should let you know how this company is treating people.

Freecreditreport.com is the most confusing site I've ever been on. It is nearly impossible to get your credit report FREE as you somehow end up signing up for ongoing charges to monitor your credit. I am very computer literate and I could not access my report without agreeing to 29.95 for the threee reports.

Did not get my reports and will probably still get billed on my credit card. Infuriating!

Freecreditreport.com is the most confusing site I've ever been on. It is nearly impossible to get your credit report FREE as you somehow end up signing up for ongoing charges to monitor your credit. I am very computer literate and I could not access my report without agreeing to 29.95 for the three reports. Did not get my reports and will probably still get billed on my credit card. Infuriating!

I went on this site to get my yearly free credit report. A few weeks later I was unknowingly charged $14.95 and then again the following month. When I rang the number associated with the charge I learned it was for a subscription to freecreditreport.com. The customer service rep told me it was very clear when I signed up that there was going to be a charge so I went back to the site to check. It is there in a paragrah down the bottom but IT IS NOT AT ALL CLEAR THAT YOU WILL BE CHARGED ANYTHING. All of the prompts sayy free credit report and there is no asterisk to indicate that there are conditions related to that.

I am contesting the charegs and have taken the further precaution of canceling my card and having it re-issued as I was uncomfortable with anyone but my credit card company asking me my security questions. I do beleive that this is a deliberate deception on the part of the website and if there one to two month cancellation records could be obtained I'm sure the evidance will show this. DO NOT USE THIS WEBSITE.

I will definately be out $14.95 and possibly out another $14.95, as well as having the inconvienence of canceling my card.

Do not fall into the FreeCreditReport.com trap as we did. We went on last night to obtain our free one time credit report & score. The terms stated it was a 7 day free trial. After that 7 days if we did not cancel, my card would be charged $14.95. Evidently they are stating that we had a previous account back in Sept. of 07. And by activiating the new account we are not elgible for the 7 day free-trial period and must charge the $14.95 even though I call today, one day later, to cancel my membership.

So I called twice. The first gentlemen wouldn't help me what so ever. So I called back. I informed them that we had to go thru the whole process as we were a new customer and no where did it disclose that we are reactivating an old account and would be charged the $14.95 immediately. We weren't even aware that we had an old account on file from last year. So after pushing and pushing and asking to speak to a supervisor, they finally got an authorization from a superior to credit me the one month charge of $14.95 and assured me my memebership is now cancelled and I will no longer in the future be charged. They had the nerve to charge my card we had on file from the old account without my authorization. Please be aware of this scam!!!!

I wanted to check my credit report. In my search, I found Free Credit Report.Com. I proceeded to go through their information fields to get my free credit report, that also included my credit card number. I was taken to other pages in their web site and never received my credit report. I logged out of their site and thought that was the end of my search.

The next month I noticed a charge that I was not familiar with the merchant name for $11.95. I disputed the charge and received information from my credit card provider who these people were. I called and spoke to their rep. and found out they were a credit monitering service with a monthly fee. I voiced my displeasure with their deceptive marketing on their web site and canceled the service. Had I not called, I would have been billed the following month.

At the time I was deceived, the web site was very vague about the fees for this service. As I mentioned the cost was $11.95, now the web site is more visiable and the price is $14.95. My encounter was just 10 weeks ago, I also sent a letter to the New York Attorney General's office with my complaint, but have not received a response yet. My case is still in dispute. It is not the $11.95, it is the principal of this matter.

The time a person has to spend to fight these types of companys is not pleasant. I can be doing things more pleasant.

freecreditreport.com Misrepresented expressly or by implication that I the consumer could obtain a free product, program or service at no cost or obligation or misrepresented the amount of any charge or fee...

since i had no idea i was going to be charged my bank account was over drawn and over 100 dollars in bank fees were assessed (over draft charges and negative balance fees) not to mention the mental anguish of having to deal with their reps'... I did finally get one refund 22.91 .. isn't that an indirect admission of guilt?

Comapny scamed me out of 36.90 after I canceled my report the same day I got it. They continue to charge my credit card each month. I called my bank(Bank of America) and filed a claim. I also filed a complaint with my state attornry and you should too. Now I will be contacting the better business bur

Like many others, I was duped by this company. There is nothing free about the credit report you receive from this site. Your trial membership allows you only to see your credit score (so I am told) and the nondetailed report from Experian. If you want to see an ACTUAL credit report, like me, you are charged $24.95 by this free site.

Within 24 hours I canceled my membership, and was refused a refund of the $24.95. I have since filed a complaint with the Better Business Bureau, and I recommend that other victims do the same.

I decided to get a so-called free credit report about a week ago, and yesterday (July 2d, 2008) a charge of l4.95 showed up on my bank statement. When applying for the credit report, there was not one mention of any sort of a charge. How can I get my money back?

From reading other complaints, I understand that this may become a monthy charge. I am 7l years old and on a fixed income and cannot affort this.

I signed up for a free credit report in March 2008 at FreeCreditReport.com and provided all the information they requested. I used a debit card from a bank account I use only for limited online purchases. In April, May and June I was charged $14.95 for their monitoring services because I forgot after the trial period I would be charged the service fee . Each of those months I received an automated e-mail from FreeCreditReport.com with my credit score and a link back to their website. I knew I had good credit so I never linked back to their report to actually read it.

Last night I decided to review the report and nothing was there, only the same credit score that I had been sent previously. I clicked on a few links to try and actually read a printout and but was unsuccessful. I attempted to cancel the monitoring service on-line but THERE IS NO OPTION TO CANCEL ON-LINE! You are required to call their custormer service; I did but it was after hours and no one answered. I thought maybe I missed the cancel service link, so I signed in the account again and followed several links. The web link I followed took me to review the triple service report; and I charged another $24.95. I did not provide a credit card number nor a bank account number for the money to drafted from. I can not find anywhere that states FreeCreditReport.com will draft more money from my existing credit card account they have on record.

I called FreeCreditReport.com this morning and spent more than 1.25 hours on the telephone attempting to resolve this issue. They offered a fax number to send them a complaint; but no physical address other than stating we're in California. I requested a refund for the $24.95 and they said they do not give refunds for the triple service plan. I demanded a supervisor and Chuck came on the telephone and restated they do not give refunds. I feel FreeCreditReport.com drafted funds from my bank account without authorization. I never gave them a bank account number for this service, only for the initial monthly service agreeemnt.

They are a web based business (thus the .com in their name) and require you to call them by telephone so they have added an extra level of intimidation or a polished salesperson to pursade you not to cancel the service. Please understand, I am in law enforcement, and since 2002 I have referred hundreds of victims of credit fraud and/or id theft to FreeCreditReport.com as a solution to their problems; now I am a victim by the same business I previously believed helped the consumers.

Loss of money and time with a scam. Loss of reputation by me referring consumers to thier business.

I signed up. Since I was a prior member, got WAY overcharged. I called and they gave me the too bad story. I called again. I received two e-mails from people first names only who claimed they would make good on it. It has been three months and I am still waiting. This is how they make their money - obviously, I no longer am a member s- so they got my money.

I was overcharged for a service that initially claimed to be free. Just another scam.

I just discovered ive been billed $14.95 a month for the last 10 months, by FreeCreditReport.com THey asked me for all my personal information when I called them to protest, including my mother's maiden name, where she was born, etc... and then she told me it was the same info they had on record.

Im positive they did not have this info before, after I gave it to them they told me it matched their records. I regret I gave it to them. THey refused to give me back my money. They just said they were canceling the account. I would like to file a claim, with small claims court or in some other forum.They bill appears on the statement as CIC TRIPLEADVANTAGE.

$150

I got the email address for a free credit report from Moneywi$e A consumer action publication. I started filling out he details lots and it wanted my CC # so i new i was in trouble. I had had a very expensive lesson from the same company 2years prior they just kept charging my CC every month and when i compained said tough) I learned from that experience i couldn't believe it when they wanted 29.99 for a 3 report, i backed out hastily. I did get a report this time and they gave me 9 days to cancel service.

The first call out of hours no message machine. second time next morning they gave the wrong telephone # to cancel and it kept going aroung and roound, i am getting steamed. Third time i found another number which when they learned that i wanted to cancel just kept me on hold until i was really getting annoyed. Eventually someone picked up! she would not let me cancel like a terrior she kept pressuring me until i had to be really firm I DONT WANT! and still she continued i just kept up my message and eventually she got the idea.

Nobody should have to go through that, i have had some assertiveness training and it sent my blood pressure through the roof. Extremely stressed. The time two years ago i ended up more than $100 out of pocket and i didn't see a credit report i thought because i backed away from seeing the actual report they couldn't charge me!

I signed up to receive my free credit report and to this date nothing has come. I do not think that this is fair because they charged me after one month of having their services. But after one month I still did not have my credit report. I want them to stop monthly billing my account asap.

I am a student and I cant afford to pay them every month. Especially when I didn't sign up for it

I had subscribed to their credit monitoring service for a few months then decided to cancel. I called and cancelled it and was told that I had paid thru the middle of May so I could still access my account until then but then it would be cancelled. She then asked if I wanted to be transferred to another dept. to get some type of login code or something so I could check it at that time. She transferred me there, I spoke with them briefly then hung up.

I received an email the end of May from them referencing my account, I emailed them back stating I cancelled this account so I didn't know why I was still receiving emails and if they hadn't cancelled it to contact me which they didn't do. I recently checked my account and saw they charged me again in May and June so I called them.

The person I spoke with said that they did have record that I had called and cancelled but because I had been transferred to this other dept. my account was then kept active and the charges were legitimate. I had to argue with her quite a bit and then she checked with her supervisor and offered to credit one month. I told her that wasn't satisfactory, I wanted both months credited and after arguing some more and her checking again with her supervisor she did agree to credit both months back. This seems to be a scam and how they think that just because you are transferred to another dept. you are somehow authorizing your account to remain open is ridiculous.

After having been charged for a "free" credit report in the amount of $29.95, I was determined to have the charges reversed, and to check into some of these "free" on-line offers. As all of us should realize by now, "nothing is free" and there are generally strings attached to such offers.

The following are some suggestions in addressing this issue with Free Credit Report. Com.

After using their services and noticing the charges on your credit card bill, you will see several charges listed under different account names. For example: your savings cl & pmidentity. co

After calling to cancel, and receiving charges on your credit card bill, your return call will be met with a denial, that they have charged you $29.95 under the account name mentioned. The reason being, the charges have been applied to the "3 credit report" offer, which seems to indicate, that they are from separate companies. In fact it's one company using multiple names, to confuse the consumer.

A call to the second company should solve the problem. If not, contact the credit card company and file a complaint, which will reverse the charges, and stop any further charges.

When communicating with these companies "always" request the name of the representative,and record cancellation numbers and date and time of your call. This information will be helpful when contacting the credit card company and or other agencies in addressing the issue.

This company enrages me. I did the same thing as everyone else - signed up for a free credit report, expecting a $1 charge to be incurred, and 9-11 days later found a $14.95 charge on my account. I went to freecreditreport.com and read ALL of the fine print, which actually states THREE different trial periods - 7, 9, and 30 days. They do not specify which you have. The website also provided THREE different phone numbers.

I was kept on hold with the first two for a half an hour, and finally reached someone on the third line after about 5 minutes. The CSR tried to patiently explain to me the 7-day trial, and I referred her to the specific line in the TOS which states you have 30 days to cancel the membership without being charged. I also told her that the inefficient telephone communication is obviously a ploy to keep people from canceling their memberships and refuding their money.

She spoke with her supervisor and advised me to just take full advantage of the membership benefits. I told her that if the money was not refunded I would dispute the charge with my bank and refer the company to the Better Businesses Bureau and the Federal Trade Commission. She put me on hold again, and was only too happy to refund my money and cancel my membership. Success!

Said they would refund is 7-10 business days. If not, I am raising some hell.

Went on free credit report. com and tried to get a FREE report for my sons business partner, NOPE- I have been charged almost $50 and have nothing to so-- the second time I called back they wanted the credit card number and they said if I checked back to the site tomorrow I would be able to see something on the report- Low and behold I saw something the next day --ANOTHER charge for looking at the credit report the next day!! And then I could cancel it if it did not work then, well of course not so-- So I just canceled the card!!

Signed up for the three month trial andthen could not find a phone number or email address to stop the so-called service. Still can't find above so continue to pay the $11.95 monthly.

I started to fill out the form to get a one time credit rating then the form said it would be signing me up for a monthly service at 14.95 a month so I deleted my credit info and closed the page without finishing. Then charges started coming onto my credit card. I got the people to say they would cancel but the letter they sent set it up to not cancel until they had charged me a second month all for a service I DID NOT SIGN UP FOR as i told them and believe thay are totaly aware of!

FREE CREDIT REPORT! in large red letters. Small print: $15 a month, wait till your bank statement comes.

$15 overcharge

I attempted to purchase a credit report for about $30. The website did not let me continue the registration process, so I didn't bother and went with a different company. I had already entered my credit card information but didn't think I'd get charged since their website didn't let me finish the process. 2 months later when I noticed I had been charged, I called the company to explain what happened. When I couldn't reach a satisfactory result and asked to speak to a supervisor, Mr. Jefferey Applebaum came on the phone and identified himself as the president of the company.

Suprisingly, his attitude was immediately hostile. He invented a policy saying I had waited too late to call and report the problem with the website. When I asked him to cite where on his website a time limit was mentioned, he became even more hostile, but could not cite it. He said there would be absolutely no refund, and no service! In other words, he took my money, wouldn't return it, and wouldn't even give me the report I paid for! He could cite nothing on his website to support his right to do this. Mr. Applebaum taunted me, saying there was nothing I could do about it, and I would be stupid to try. For a minute I thought it was all a joke, but this guy was for real. When I told him as an active duty military member I would report this, he said tell them I said hi and hung up on me. I filed a report with the Florida BBB, FTC, and send a letter to the FL AG.

I was never refunded my money, nor given the service I paid for.

So I got onto the freecreditreport.com website about a month or two ago and got my free credit report and thought everything was fine. Then today I look at my bank statement and realize they charged me $14.95. I called as soon as I could get the number, I was really mad and I feel bad for taking it out on the CSR that answered because she was really nice and helpful. Anyway, the phone call went something like this; CSR answered, I told her what happened and she asked if I had the 7-day trial or the 30-day trial and I told her I had no idea since I had not been on the website since the day I got my free credit report and I gave her my SSN and she closed my account and said the $14.95 will be put back into my account within 3-5 business days, and that was it. I guess we'll see if the money is put back into my account.

I purchased the online credit report, and each month a $12.00 fee came out of my checking account. I called to cancel service, and after service is canceled a consumer is allowed 30 days to continue to review their credit reports online. This is not what happened; as soon as I canceled service my access was totally lost. I called customer service numerous times and finally spoke to someone who told me I went over my 30 days. This is the very same day--about 45 minutes after I canceled my service that I'm being told this lie! So then the rep tells me to re-register for a new account in order to view the information,and then call back to cancel that service once I'm satisfied with viewing my report. I tell her NO--just refund me my $12.00 dollars that was just taking from my checking account on Feb 6, 2008. She said they don't give refunds but advised me her supervisor says I should just re-register.

(The CSR had put me on hold about 10 times by now.) I ask to speak to her supervisor; there's No Way you can speak to her supervisor, Mrs. Bailey; she is taking care of another call. I then said Iwill hold then; she comes back on the line again and says my supervisor will be tied up for a few hours; so I tell the CSR, no actually you are one of those people who work out of your home, and there's no supervisor there. The CSR tells me that I'm partially right but she does not work out of her private home-- but anyway I asked for a number so I could call and speak with a supervisor later in the day, and again the CSR says her supervisor will be tied up for some hours. I ask if that's the only supervisor for the entire company; the CSR states she doesn't know-- so throughout all this nothing is resolved, and I'm very angry. I make another attempt to call (1 877 481 6825) to see if I can get my money back from this is a rip off. Companies like these should be made to refund a customer all their money. I have only used it the very first day that I opened the account. This company has not provided me any service being that they are supposed to have credit alerts. I purchased a car, but did I receive a credit alert e-mail? NO, NO, NO!

Having received my free credit report on line, I find there is an entry that is not mine. I have NEVER had an account with a business that they listed. ALSO, the section where the year of my birth is recorded, has two correct ones and Transunion lists the year incorrectly. I would like a corrected report.

I was taken for $14.95 twice with any authorization. I never gave them an account number for something that I was not made aware of. This other company (Triple Advantage(SM)Credit Monitoring) is in on this scam, too, because I called them to cancel the monthly debit which ends the 28th of this month. They told me NO REFUNDS, and this is the 2nd of the month.

I am on SSD, a fixed income, and it hurts to be taken advantage of.

Almost 80 dollars worth of charges have been removed from my bank account. Lets see if my call truly cancels this service.

I Googled 'free credit report' and the first option that came up was FreeCreditReportsInstantly.com. I signed up thinking I would see my credit report for free (were charging $1.00 which would be refunded). They asked several security questions (including my credit card numbers). I did get a copy of my credit report. I was shocked the next day to see four $1.00 charges not only from creditdiagnosis.com, but also from other companies associated with them. I was then charged $29.95 for a membership that I did not sign up for. The only thing I signed up for was to receive my credit report for $1.00.

This company has taken $34.00 away from me.

From Edmund's dot com website, I was forwarded to FREECREDITREPORT.COM. Being very new to the American's credit history checking, I thought that free credit report is allowed by government once in 12 months; and when I was forwarded to freecreditreport.com, I signed up and though I was signing up for this FREE credit report which I see each time I login. When billing comes, my credit card was charged for several months. I only found out today. Been charging me 4 x $12.++ I could have used WAMU free credit reporting, if only I'd known.

Nowhere in their terms do they describe what the free report is. It is very misleading, trapping unaware victims who are doing the transactions in good faith. FREECREDITREPORT.com is very opportunistic in their approach, and the name itself is misleading because it is not free after all. They are tricky to the under-privileged of this credit history culture's terms and words used. They are not living up to their name.

I was paying for something I thought was free.. My credit card is depleting resources. It's a waste.

This company uses a deceptive method to get people to sign up for their monitoring service. It is an opt out set up so that if you request the free report and you fail to call and opt out before the 30 day free trial ends, you are stuck with the service until you do cancel. I told them they could just as easily set up their website to be an opt in process so a consumer purposefully makes the decision to sign up for the service or not. Their kind of deceptive service depends upon customers like me who missed the information that was buried in the material prior to asking for the free report. I guess in the end, nothing is ever really free, you end up paying one way or another. So much for a company that wants you to believe their purpose is to protect consumers!

I was charged the $12.95 fee and they would not reverse the charges.

After I ordered a free credit report from freecreditreport.com, not only did I began getting billed for a repeated service I did not want, I then began getting fraudulant charges of $1.00 per month by YOURSAVINGSCLUB , as well as fraudulant monthly charges from PMIDENTITY.COM and PRIVACYMATTERS123 . I never ordered anything from them, don't know who they are, and when you call the number associated with them on the credit card, the automated voice asks for your credit card number. I believe these three companies are the same company.

I used another credit card on freecreditreports.com and the same three predators began charging that card. On the other card, this company charged $29.95 per month.

YOURSAVINGSCLUB, when you call, talks about canceling your membership. This is a major scam. Never had a membership to anything. Repeated disputes to credit card company, and they were charged back, but they kept charging the cards. I had to cancel both cards. Approx $400 in fraudulent charges. Since I went in to freecreditreport.com, these vendors have been relentless and fighting the charges have been a nightmare.

After I ordered a free credit report from freecreditreport.com, not only did I began getting billed for a repeated services I did not want, I then began getting fraudulant charges of $29.95 per month by PRIVACYMATTERS123, as well as fraudulant monthly charges from YOURSAVINGSCLUB and PMIDENTITY.COM. I never ordered anything from them, don't know who they are, and when you call the number associated with them on the credit card, the automated voice asks for your credit card number. I believe these three companies are the same company. I used another credit card on freecreditreports.com and the same three predators began charging that card.

The charges would not stop, even after repeated disputes filed with the credit card company, and the request to block their charges. They continued to charge the cards and two credit cards had to be cancelled, causing damage to our business because we had no credit cards to utilize. They charged over $450 before I had to cancel the cards.

I went to check out the freecreditreport.com site. There was supposed to be no charge; I am still being charged by Freecreditreport. My bank account is totally screwed up and overdrawn. I am not presently in a position to rectify the penalties still being enforced by my bank; in fact, they are about to close my account, and my family and I are facing eviction due to bounced checks. What a mess and just before Christmas. I do not know what to do.

I went to FreeCreditReport.com to get a free credit report, and was signed up (without my knowledge) for a $12.95 membership.

When I called the company, they agreed to cancel my membership but refused to give a refund for the charge that had been posted to my credit card. These charges went on for about three months. Each call I made, customer service stated they had no record of me calling. I finally got the matter resolved but no credit of the nearly $40 charged, back to my account. Worst company in the world to deal with.

I signed up for a free credit report on freecreditreport.com and was asked for my credit card information for verification purposes only. The site assured my credit card will not be charged. The following month I saw 2 charges for $12.95 from this company--one for my report, and one for my husband's. I called the company 5 days after this charge appeared on my credit card, and was told by the customer service rep that the website is misleading, but they have a no refund policy. Individuals sign-up for a service that is not free, then charged, then freecreditreport.com claims a no-refund policy.

Charged $25.90 without knowingly authorizing this charge.

I had used the service once, then asked to cancel- I was connected to what sounded like an older gentleman, who used some fear tactics such as telling me that there had been several times my report had been looked at, an account opened in my name, etc. I could not get the account closed,and they continue to debit $12.00 oer month from my checking account as an automatic debit each month, which has been going on over three months dispite my attempt to get CIC's debits per month to cease. I have also searched for a physical address, as did the bank, and found none.

I haven't been able to access their website since December of last year. Their customer support asked me to login on another computer? What kind of support is that? The website doesn't work, period. Their support staff is seriously dim.

I asked for a copy of my credit report and credit score in anticipation of applying for a loan, because I was aware I had had some credit problems in the fast, and wanted to see what the likelihood was of getting the loan I wanted. According to the report I received, my credit score with all three credit bureaus was close to 700 points. When I actually applied for a loan, I was told that my credit score was actually closer to 600 points. The actual credit reports I saw, and the ones my potential lender saw, were actually the same but there was a 100 point difference in the credit score.

My bank (Washington Mutual) provided me with a contact phone # for FreeCreditReport.com, but it was a bogus # -- and the other company (a credit reporting agency) was angry about this....

Finally, I left a message on a Boca Raton, Florida # -- the direct line to one Jeffrey Applebaum, President of FreeCreditReport.com, RunMyMortgageCredit, CIC, a bunch of hedge funds, etc. I left an angry message, demanding a call back. Applebaum DID call me back -- but threatened me with a civil suit if I asked my bank to credit back the bogus charges (WHICH I DID -- AND THE BANK HELPED ME.)

Next, Applebaum harassed me three more times on my phone answering machine (he called me a liar and said I should be in shackles...he was mean-spirited, sexist and abusive (Let's put it this way: I wouldn't invite him to a neighborhood block party!) He insulted me and I said that I was not that smart and I would never be able to get an attorney to represent me (Ha!!I have connections with the best attorneys in town.)

Next, I pursued my own remedies for justice: filed a BBB Complaint, filed an FTC Complaint (and sent a letter to the new AG of Florida, where FreeCreditReport.com is under investigation. I also visited the FBI office in Los Angeles (my jurisdiction and they gave me a Cyber Fraud Claim (IC3) to fill out....And I also contacted my local PD re: the telephone harassment.

Well, I was angry they lied about the charge saying they only use the info. for verification and charge me later.

$12.95 charge to my credit card. Time lost trying to figure out where this charge and come from.

I ordered free credit report and saw that I was being charged 12.95 I saw on their site a disclaimer:

When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within the 30-day trial period, you will be billed $12.95 for each month that you continue your membership.

I called their toll free number 1-877-481-6826 and asked my account to be cancelled and they cancelled it after giving me 3 reasons why I should keep the account.

It charged me money that I didn't know I was going to be charged. When I first signed up there was no notice that I was going to be charged at all. The webpage now is an updated one then the one I originally signed up on.

I ordered a free credit report for my wife and they asked for my credit card information for verification which said that they would not charge me for. It was just or verification purposed only. I have only received one report since I filled out for the report and they said that they have been monitoring her report. Never asked for the report to be monitored nor have I gave permission for them to deduct $12.00 a month from our account.

I signed up for the free credit report. which was not free it was 12.95 per month. I waited, and waited for them to send me my acess code in the us mail. I waited three weeks and I then waid this is not right, I then called to cancel, which took 30 minutes by phone. By that time I recvd. the code in the us mail.

I looked my info up online, and it was still activated so I printed out my report. Many things were incorrect on the report. So I emailed the company with all the discrepancies, another two weeks went by and nothing.

I then sent another email asking if they had ever recvd the first and they finally responded, saying that to file a incorrect item from the report I had to contact Experian on line. Well I tried that and I can no longer access my account, because I cancelled it. What am I suppose to do now?

1-877-481-6826

In early April, I signed up for my free credit report on-line through 'freecreditreport.com'. I received an automatic notice saying I would receive my access code in the mail since I apparently failed the on-line verification process. ??? I never received anything from them and I never received my free credit report. I started receiving numerous e-mails from them alerting me of updates on my credit report, which I still never saw.

In May, I saw a charge on my credit card for $12.95 from them. When I called them, they said that after I received my access code (which I never received), I had 30 days to cancel otherwise I would automatically start being charged $12.95 per month for a membership! I told them that I never received the access code, never saw my credit report and I wanted a refund. I was told that they normally don't give a refund but would cancel my membership.

After debating my situation with the customer service rep (Ryan ID#61570), he said he would give me a refund and cancel my membership. I believe this is a scam. If this happened to me, I'm sure it's happening to many other people, and I'm also sure many people don't even notice the $12.95 or don't want to bother with the hassle of calling and staying on hold in order to get the refund. $12.95 times thousands of people certainly must add up fast.