Last year, December, I applied for a personal loan at FNB. Without telling me what my interest rate or payment per month would be, the loan was approved and paid in to my account that day. The very unfriendly consultant then said everything is done and I have to sign the papers. I then asked what the interest would be and what I have to payback. I then realized it is way more than I thought it would be. I asked what I can do to reverse the money because I can't afford it. The consultant told me to pay it back in to an account and I did that same day. She said everything is fine and I did not sign anything so I assumed it was handled.
This month, all of a sudden, money was deducted from my account for this personal loan. I went to the same branch to explain my problem as I am now paying for money I never actually had. The consultant phoned the head office and they said they will refund me within 48 hours. It is more than a week now and after couple of calls, still no refund! I am so upset because I have been banking with FNB all my life and feel that this is unacceptable and unprofessional! No one can tell me what is going on or when the money will be refunded! Please look in to this and contact me regarding my complaint. Thank you.
