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First USA Bank





To put it mildly, First USA Bank is not a consumer crusader. It's notorious for its high interest rates, ever-multiplying fees and not-so-nice customer service. And not too long ago, First USA coughed up $1.3 million to settle a deceptive practices case brought by 28 states. Seems the bank had provided its customers names and account numbers to telemarketers, who then sold (or said they sold) various goods and services to the bank's long-suffering account holders.

Besides all that, there are such tales as this ...

First USA Bank
Rapidly rising interest rates
Late & overlimit fees
Unauthorized charges
Charges on phantom cards
Misapplied payments
___
First USA Pays $1.3 Million in Deceptive Practices Case

Beverly of Crockett, TX February 6, 2010

I checked my credit report and noticed this company has ran my report monthly from February 2008 through January 2010 (present). Why is this company allowed to run my credit monthly? I do not have any accounts with them. I am afraid they are lowering my credit score or at the very least selling my information to the highest bidder.

Maureen of Newton, NJ February 6, 2010

First USA has run 8 unauthorized creidt checks on me in the past 12 months. Mostly recent being Jan 2010. I have no line of credit or credit cards with them nor have I applied for any credit recently. It have negatively affected by credit rating and I have no idea how to contact them or make this stop

Ritu of Fremont, CA January 22, 2010

I signed up for paperless statements with my credit card company and hence stopped receiving paper statements. The company would send online notification 10 days after the statement due date. Even if I paid on the very same day of receiving online notification, by default I would be late by 10 days.

terri of corsica, PA January 22, 2010

Well they said my husband opened a checking account which I know is not true, he don't even run a computer , but when i called and tried to ask about it they wouldn't tell me anything cause i wasn't on the account , they have his ss number and name but they said the email kept getting sent back to them,

what is going on? I told her we didn't want this account we have a bank i never or he never activated anything. If i get charged for this I will be pissed cause i have no clue who this is and i never even heard of them. if they got into my computer and got my personal stuff i will sue them cause i did not sign up for this.

Marianna of Daly City, CA January 8, 2010

My Equifax account showed several inquiries into my credit history by First USA Bank, Brooksedge Blvd, Westerville, OH - no phone number given. I was dismayed and very concerned that this was the result of fraudulent activity. I see that many other consumers have posted a similar complaint at your site. I discovered that this is really CHASE, and I realized that I did request an amazon.com credit card, so the inquiry was legitimate.

Janice of Scarbro, WV January 4, 2010

In checing my credit report I found an unauthorized credit inquiry dated 12/14/2009. Whenever I tried to obtain a telephone number from the address listed I was told there was no listing for this company.

Glenn of East Windsor, CT January 4, 2010

Was approached by an individual who works for a credit card company and wanted to launder money using my credit card from USA bank...REported to police and advised to play along with person and turned out to be a real person..Have name and number of persons involved...Told person that there was an investigation going on and had my card shut down....Tried to tell Fist USA Bank but they did not care...Also spoke with Bank of America where the money was drawn from and they did not care...In meantime my credit cards were shut down by these persons...Nobody involved wants to know for some reason...These guys are high up in a card company and were not happy with thier comissions and wanted to take money from the company and filter it thru my credit card...

Robert of Dallas, TX December 29, 2009

First USA Bank ran an unsolicited and unauthorized credit check through Equifax on my credit. Resulted in lowering of my credit score

irving of atlanta, GA December 21, 2009

First usa Bank made unathorized enquiries into my credit reports

Glen of Wellsboro, PA December 19, 2009

I found a FST USA Bank credit card listed on my credit report that I have not applied for. I have not been able to contact the company.

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