Complain about a product or service

Discover

Discover • Balance transfers • Cancellation problems • Delinquent accounts

Discover's always been sort of the third card out, trailing Visa, MasterCard and Amex by a wide margin. But that doesn't mean it lacks the ability to annoy, offend and aggravate its customers.

Dee of St. Clair Shores MI (04/02/09)
Discover Card lied to me, they made a settlement agreement with me saying that if I paid 145.00 a month payment for one year that the remaining balance would be 1099 to me and that I would have to write it off on my tax returns as income. I agreed to that. One month after the last payment, they were calling me and harassing me saying that they would never do that and that they have no record of this. THEY LIED it has been 7 months and they have been harassing me since.

This is causing me to stress out and I can not take it anymore. I do not have the funds to make this go away and I am stumped on what to do with this whole situation due to their lying scemes.

David of Waterford, CA March 24, 2009

David of Waterford CA (03/24/09)
Discover Card lied to me when they said that I was paying Discover Card, but really I was paying Assurant for the Payment Protection PPD 1-877-883-1959 service. When calling the 877 number it sounds like Discover Card, but when you ask them direct, they say that it is really Assurant that you have called. So who am I paying my money to? Without an address of the entity where my money is going to, how do I know if I am not funding some terrorist group. In my records I am very careful to know who my money is going to at all times as a responsible citizen of the USA.

After all, it is my money! Every business that has nothing to hide would will just give me a receipt with all that information on it. Both Assurant and Discover Card will not provide this simple information. THIS IS A RED FLAG, can't tell me who you are, but give me your money anyway? Not in my country (USA) is it or will it ever be ok to do business this way! I will find out who I am paying! I will not quit until my books are I.R.S. safe! This is about my money that I work very hard for, that is the complaint in a nutshell.

Jane of Channahon, IL March 22, 2009

Jane of Channahon IL (03/22/09)
Rep called my home to tell me she was sending out some important information regarding my Discover Card. She acted as though the terms and agreements were being updated. She did not say I was enrolling in a Protection Plan. After hanging up I was suspicious and when I tried to call back, I did not have the right number. When I received the information, it stated I was enrolled in Payment Protection and that to avoid being charged monthly I would need to cancel by calling an 800 number within 30 days. This is a scam since it came in an envelope that appeared to be junk mail. Had I thrown it away with other junk mail, I would have been enrolled in something I didn't want and didn't ask for. I think this type of telemarketing needs to stop since it puts the consumer at risk of being signed up for something they don't want.

At this point, because I caught it in time, there was no damage. I just think telemarketing needs to stop. Even though I sign OPT OUT notices all the time this sort of thing happens on a regular basis. We consumers are tired of having people scam us and we need to be protected from this activity.

Marla of Ukiah, CA March 17, 2009

Marla of Ukiah CA (03/17/09)
My husband and I have divorced and they will not take his name off my account. Even though I had him added as the primary (correct term?) when we married, I had the card 8 years before being married. My husband has gotten his own credit card, and I don't want to close a 20 year account/card and start all over again, which is what they advise.

I have had no problems having my husband taken off other accounts, bills, and even another credit card. They say they can't take him off because he is the one responsible for payment. But how can he be if we are no longer married? Why can't they make me the primary and just take him off? They are making me very angry that they won't work with me on this, especially since it seems they are the only company that won't!

None so far, just emotional stress. But I want to be responsible for my account as I was in the first place. My husband could use the card against me if he wanted to, and I don't want that to happen.

Victoria of Chantilly, VA March 13, 2009

Victoria of Chantilly VA (03/13/09)
It is outrageous. Given the economy, I thought I would do what I could to cut back on my expenses. Discover Card acknowledged that I had indeed canceled my Wallet Protection and Identity Protection services, for which I was being billed monthly. The combined expenses incurred came to just under 8. When I got the mail today, everything was documented in writing pertaining to recent changes in my billing.

HOWEVER, I open my statement and I have been billed for 3 separate days in a row for these same services. I spent about an hour on the phone with the above-mentioned representatives and I got a different answer from all of them leading me to believe the staff is at fault for unethical, possibly illegal practices. They WOULD NOT agree to drop the charges, stating that I should have been billed the last 3 months for the program and for whatever reason, I was not. (This is a fixed monthly expense and they told me that for some reason I was not billed prior to my desire to be dropped from the service, for the last 3 months)

I said I did not believe that was legally sound, and that if there was a billing oversight on their part, it was not fair that I should incur expenses because of their mistake. I was also charged an over the limit fee, although that was rescinded. I am outraged. I am just trying in a small way to do whatever I can to cut my expenses, and instead I get hit with 6 ADDITIONAL billing costs for a program in which I no longer wish to be a member. In addition, I have a disparity on my APR and questioned why I was being charged 16% for half the expenses and 20% on the other half. It is outright stealing the way the credit card companies bait and switch the consumers. What ever happened to the possibility of Congress placing a cap on what they can charge the consumer in the way of interest.

I would be extremely fortunate if my savings account would pay 5% interest and yet the banks can get away with literally crucifying the middle class. I know I share responsibility for borrowing on credit, but there absolutely should be a cap. I am going to get politically involved after this episode and do whatever I can to see that there is change. Our banks are being bailed out to the tune of billions, but where is the assistance and aid to the everyday consumer, a teacher, a solid middle class citizen? Please Help - Signed, Disgusted and outraged

William of Salisbury, MD March 13, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.