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Discover

Discover • Balance transfers • Cancellation problems • Delinquent accounts

Discover's always been sort of the third card out, trailing Visa, MasterCard and Amex by a wide margin. But that doesn't mean it lacks the ability to annoy, offend and aggravate its customers.

Barbara of Plymouth WI (02/14/09)
I was filling out an online form to get a Discover Card. While my application was open I looked up to see if it was a Universal Default credit card company, and I learned that it was. I closed out the application and forgot about it. A couple days later I got an email that welcomed me as their newest Discover Card owner. I called to tell them this application was not meant to be accepted, that I thought I had cancelled out of the application (I knew I had), and was transferred to a young woman who didn't literally refuse to cancel it but would not let me get aound her hounding me, grilling me, and then demanding to speak to my husband, as he was the primary name on the card. I handed the phone to my husband, he told her he wanted it cancelled, and she gave him the very same hounding, grilling, etc.

We finally hung up on her and tried calling again. The exact same thing with another person. We hung up again, tried again, and got another person who finally said she would cancel it because both of us were on the phone. We got the cards and ignored them, never activated them. We keep getting these letters telling us to active the cards. I called again, and the routine was identical, but this girl (who was a specialist, I was told) told me not to yell (I wasn't yelling) and demanded to speak to my husband. I gave the phone to my husband and she grilled him (why did you get the card, why do you want to close it, etc.)

I took the phone back and said I had called six times to try to cancel the card, and she said they only have a record of one call. She then said, Ma'am, this is between me and your husband. We hung up, called again, and got a nice lady that said, Certainly I can cancel the card for you. This was exactly what happened before. So, we're just gonna let them keep wasting their money sending us mail, we're not ever going to validate or use the card, and every now and then I guess I'll call up and try to cancel it again, maybe just to see how many records they have of calls.

It's an exercise in futility on both sides. There will be information on our credit report, saying we have a card. Oh well, our credit is good, we have other cards, let them play. I just want to know WHERE they get these people willing to talk to customers the way these kids do.

Steve of Santa Ana, CA February 12, 2009

Steve of Santa Ana CA (02/12/09)
Mann Bracken is Debt collector company that collected debt for Discover card, they garnish money from my pay check that i have to refinance my house to be able to pay them in cash. When my debt was paid, i tried to call them for the release paper to stop them from collecting more money from my pay check, but they lied to me that they never fax any release papers to the ganishment company, which in this case in the ADP ganishment company. But ADP told me that they always send faxes to debt collectors.

I end up over paying the Mann Bracken debt collectors if 420 dollars. They told me almost a month now that they are going to pay me back. One more problem that i have with the debt collector is, they raise what i owed discover card. I have 3,500 dollars credit limits on the card, one reason why i didnt try to seatle the case with them in the past. I paid them 7,975.00 dollars plus the over paid money of 420 dollars that they promised to send me almost a month now.

Lost of sleep and financial problem.

In of Redmond, WA February 11, 2009

In of Redmond WA (02/11/09)
They did not mail a card despite requesting periodically, they held on to it, conveniently said they have no record of the calls requesting the card, then revoked account despite an excellent credit history and credit limit. Their CSRs misinformed me about process, data, because supervisors gave a completely different story than the CSRs. The company does not seem to hold their CSRs or Customer Service responsible, do not even have an email where customers could email (despite repeated requests) and seem absolutely incompetent, like forgetting to hit the update button and losing the latest phone number update they request during the call. I did not feel their CSRs were trustworthy because they twisted the record of what they want to capture from my call with them.

I also suspect there may be some misuse of customer information. There were no calls prior saying account will be revoked/closed, or that we have an address not on file flag, which is untrue because I did give them my address and all other mails except the card reached me just fine, including promotional material. So whenever I requested the card, no action was taken even though CSRs said ok we are mailing you the card

The card company faces no consequences and I spent 3 hours of being lied to by one person after another, heard excuses like previous person may have forgot to hit the update button. Despite giving my phone number three times, it was not saved or noted, and the easy way out for them was no record of the call. I think such bad service should be held accountable, instead of penalizing the customer

Luis of Bronx, NY February 9, 2009

Luis of Bronx NY (02/09/09)
this card company never sent to me a bill, whent i call, they say to me, they due, i never recive, so they charge to me 39 dollars for every month late fee, and now i have balance on overlimite too. and the charge 39 more for that reason too.

Cecilia of Newark, DE January 28, 2009

Cecilia of Newark DE (01/28/09)
i received notice from discover credit card about my credit card(s). The notice was not due to late, overages or anything i did.

what happened to a consumer shopping for the best rate available? what happened to a consumer trying to keep their credit rating?

Kris of Grand Junction, CO January 15, 2009

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