Complain about a product or service

Page 2 of our collection of "classic" DMB complaints. Click here for more recent complaints, sorted by subject matter.

Randy of Rolling Meadows, IL, writes:
I received a Mastercard application from Direct Merchants Band, and completed all of the information requested. The brochure guaranteed that I would receive a Mastercard (via Federal express-as I paid the extra amount for this rush delivery}

 The gurantee was that I would have the card with a $500 limit if I sent them a check for $99.00, which I sent. My bank statement (along with my $99 check showing that they had deposited and it had cleared on 11/6/99). 

As of today's date (11/24), I have received no communication from this bank, or receipt of my guaranteed credit card. I suspect that this bank uses 'this $99 fee' to float cash. 

Their application guranteed that I would receive a Mastercard with a $500 limit. It is fraudulent to cash my check as payment, yet not provide the card. If they have lied about my 'pre-approved status', they certainly do not have a right to cash my $99 check as payment. It should not be my burden to recover that amount from the bank, if they did not fulfill the obligation as stated on their application. 

I have experience with companies that use these type of fraudulent techniques. I will file suit against them in my district, and spend $40 to have their bank served in their county. The amount will be $99 plus my time, which is worth $300 per hour. Also, I will be sending certified letter to their State's Attorneys office, as well as the Federal Trade Commission. I am very adamant about pursing companies that use techniques to screw the public...I will not be a victim 

Erik of South Elgin, IL, writes:
About 6 months ago I accepted a card from Direct Merchants with a limit of $1500, I used the card to purchase things for my new house.When I paid off the card they raised the amount due and started charging over the limit fees and credit protection fees, When I called them they stated it was on my bill the whole time, they were rude and incompetent It took two calls to close the account,

Stay clear of this credit card! I supposedly owe $29 and I'm sending $33 to cover anything, hopefully they won't charge me a late fee because they say this has been due for two months?!?!? How much can they bleed from $29.00?

Kimberly of Lees Summit, MO, writes:
In November my husband received a letter stating he could receive $500 in credit for a deposit of $99. We sent a check in and it was cashed but several months later we have no correspondence from the company and no card. Also we have no way in wich to contact these people to find out what is going on!! We need either the card or our money back.

Here we sent someone close to $100 and we hear NOTHING from them. I am beginning to feel like it is a fake company and they are defrauding my husband and myself.

Billy of Bartlesville, OK, had a similar experience:
I received a advertisement that I was APPROVED for a MasterCard for up to $1200.00 all I had to do is fill out the application and send it to them. This was over three months ago. I signed up for the RUSH process which would be billed to my account. As of this date I have not received the MasterCard nor any responce concerning it, nor a reply to the letter I sent them a month ago or Emails I have sent.

The problem I have is worrying about if the Card has been lost in the mail, or someone else received it by mistake and is using it. At this point I have no idea what to do because they will not respond to my requests about the application, whether they received it or not or what the deal is.

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