Complain about a product or service

CreditReport.com

Billy of Leeds, AL October 13, 2009

Noticed an inactive (but not closed) credit card bill 09/09 with a 12.95 balance. This has been for 1. an un-ordered service 2. no reports ever received or requested 3. Continuous monthly billing 12.95 every month since 4-7-07...around 30 months 4. Attempts to extract any factual information re this account are met with smoke and mirror computer techniques, trade the co-worker blame, and other unknown tricks that are as scummy as shoplifting. 5. What about a class action suit. 12.95 x 30 months = 388.50 and counting.

Jackie of Burlington, NJ September 21, 2009

Richard was direct to this site by IBEW LOCAL 400 to monitor his credit report at "no charge" due to the Union's database being compromised. This occurred back in July 2009. Richard accessed the site and ordered a "Free Credit Report", so he thought. 30 days later in August 2009 we received a bill for 12.95 on our Debit Card Account (which is used for our online PayPal as well). We contacted the Customer Svc Dept & spoke with William on 8-16, explained the situation and asked to cancel the service. He said there would be no fuutre billings. No confirmation Number was given for cancellation. We now received our bank statement for September and were again billed 12.95 for a credit report service. I called the company 9-20 & spoke to Autumn that we were again billed and we had cancelled in August. She noted same to us and confirmed the cancellation request. But, she could not issued credit and asked me to call back Monday 9-21 and speak to a Manager who can issue credits.

Monday 9/21 I called and spoke with Mike, who refused to help me as he wanted to only speak to my Husband, Richard. There was a note on my account from Sunday saying that Autumn had obtained permission from Richard for Credit Report to speak with me (his wife) regarding this cancellation. Still Mike refused and when I asked for his Manager - he advised they didnt have one. He continued to refuse to help me, and would not transfer me to a Director in charge, so I hung up. I then proceeded to dial back in and this time spoke with Shaquira. She also refused to help me and would not give me to her boss. She said "My Boss does not take calls". I asked her for the name of their CEO and she refused to give it to me. She said go online and look it up. I replied I was online and the ONLY INFO AVAILABLE for contact was a PO BOX. She said "Thats too bad then." At this point I said I was contacting the FCC and BBB and turning them in. Shaquira replied - go ahead, I don't care! I then disconnected the call and proceeded to contact the FCC who referred me to the FTC, State Attorney General's Office and Better Business Bureau.

zohaib of alexandria, VA September 15, 2009

i went to this website to see my one bureau cresit report through the trial version and when i was looking at my report i saw a tab showing free 3 beaureau credit report and when i clicked on it the 3 beareau credit report was opened without showing i will be charged something or not the other day when i checked my email i got the emails telling that i will be charged for 29.95.i was shocked to see that i didnt authorise for anything like this and why this thing happened even without showing that i ordered something and i am gona be charged for something.

when i called the customer service he said yes you ordered the report but i told him i didnt authorise any withdrawl from my bank account but he said u will be just charged 12.95 for the monitoring i asked him is that all?he said yes sir that is all but after few days when i checked my bank account i was charged for 29.95.i was like 29.95 for the reports that i didnt even wanted to order i called back and the reufused to refund and said you ordered it so i just lost 30 right away for nothing.becareful with this website they will show you something and will try to find ways to charge you without you permission from your bank account or credit card account that you gave them at the time u made the account so once you are on this website never think that you will get something free from here.

Victoria of North Hollywood, CA August 20, 2009

I went to the website and ordered the 3 in 1 credit report for 24.95 in November of 2008. Their company (not you) signs you up automatically for their free trial 7 day which you must cancel or be billed 12.95 a month. I discovered these charges August 20, 2009. 10 months later.

I called and asked for a full refund, they gave me a one month refund.

Arsho of Los Angeles, CA August 4, 2009

On March 25th 2009, I used a credit report site to get my first free credit report(Creditreport.com)- friends had told me I could get one for free. The site has an area to put in Your credit card, which was supposedly there to "establish my account"- they established my account alright.

The site read " you will not be charged during the free trial period. However, valid credit card information is required to establish your account." I thought, okay, how could that hurt- I'm allowed a free cresit report per year.

Underneath that, there were terms and conditions- I thought I was just making an agreement that I was 18 years of age, and not committing anything fraudulent. Little that I know, I was being signed up for credit monitoring each month after "a trial period"- I thought that by giving them my credit card/atm #, I was just establishing who I was. That, to me is "FALSE ADVERTISING"- and ripping off the consumer to be putting something in such a devious and manipulating form.

Robert of Victorville, CA June 30, 2009

I was online and put in for credit report and you had a 7 day free trial. I called in to cancel 2 days later and talked to Rosie and she took my name and said she had the account there and would take care of it, I ask for a cancellation number and she said she took care of it.

Charlet of Victorville, CA June 30, 2009

I was online and put in for credit report and you had a 7 day free trial. I called in to cancel 2 days later and talked to Christine and she took my name and said she had the account there and would take care of it, I ask for a cancellation number and she said she took care of it.

It's only 14.95 but they should have to disclose that you need a cacellation number for them to cancel. They are rude and they tell you, you will not get the money back. They also send you an e- mail after you have cancelled and if you don't follow the steps ypur cacellation won't go into effect, which they don't disclose either. The people that don't check their e-mail often wil get charged again.

Felicitas of Old Bridge, NJ June 22, 2009

Feb 18, 2009: I purchased the 3 credit reports + 3 credit scores (Transunion, Experian, Equifax) for 24.90 using my Visa card ending in 8160. For short, it is called "3 plus 3". May 16, 2009: I called the credit card company to dispute the charges after I noticed the April bill of 12.95 in my credit card statement. Checked back and saw the March bill of 12.95 as well. I was advised to call the vendor (creditreport.com) and clear the matter with them.

Creditreport.com repesentatives that I've talked to (yes, I called a few times) said that the bills were nonrefundable. Its current web site recently changed because now, it is offering a free 7 day trial. The monthly monitoring has also increased to 14.95.

Back in February 2009, the monthly monitoring was automatically included in the purchase of "3 plus 3". It meant that purchasing the credit report has mandatory signed me up for monthly monitoring fee unless I cancel. Why would creditreport.com add further stress or obligation for the consumer to watch for when the whole world is aready on such financial turmoil?

What I am trying to say is how can a customer get the time to cancel it when he/she is busy working or looking for a job to pay the bills and put food on the table? Obviously, that is its strategy for the same exact reason - people have no time to call just to cancel and by the time these people realize it, their credit cards have already been charged and deemed nonrefundable. As a result, the company earned money!

My visa credit card was charged three (3) times in the amount of 12.95 each for a total of 38.85 (Mar/Apr/May - 2009). I would like to be refunded because creditreport.com calculated and deceived each customer including myself on their sales strategy. I am referring to all customers who purchased prior to the introduction of their renewed web site with renewed offer. Thank you.

Lauren of Hawley, PA May 7, 2009

This 'Cridit Report America' is an internet site. I am desperately trying to find a job, and spending hours on Craigslist and other sites for my job search. EVERY job I apply for, that generates a response is this CREDIT REPORT AMERICA scamming me into ordering a 'free' credit report before this 'company' will set up an interview. It is impossible to determine if the job I am applying for is real or this SCAM.

Lutheree of Birmingham, AL April 28, 2009

I have been trying to cancel creditreport.com.. every site that appears to give a way to do this is a deadend... and actually is only an opportunity to purchas more. The entire process from the initial inquiry has been deceptive. .....contact information shown above is all that I have been able to obtain.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Home | Rogues Gallery | Good Guys | Complaint Form | News | Recalls | Search
Consumer Resources | Find A Lawyer | Newsletters | Forums | Contact Us | Advertise

Consumer Affairs.Com is provided by ConsumerAffairs.com, Inc. in association with Joan E. Lisante LLC, licensed to practice in Virginia and the District of Columbia and the Law Offices of Horwitz, Horwitz & Associates, Ltd., licensed to practice in Illinois.  ConsumerAffairs.com is an independent service not affiliated with any government agency.  For more information see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright � 1999-2001 ConsumerAffairs.com Inc.  All Rights Reserved.