Complain about a product or service

ConsumerInfo.com

One City Blvd West Suite 401
Orange CA 92868
Phone: (888) 888-8553, Fax: (714) 978-0059

Also known as:
CIC Credit Monitor SVC; Consumer Info; Consumer Information;
creditmatters.com; freecreditreport.com; homeradar.com;
I Place; I Play Innings; QSpace.com

Your Credit • CreditReport.com • Free Credit Reports • Equifax • Experian • Trans Union • Consumerinfo • Freecreditreports.com • Certegy • Chexsystems --- News • Feds Spoof Bogus Credit Report Offers • FreeCreditReport.Com Is Far From "Free" • Equifax Settles Consumer Protection Charges in Indiana • Washington Improves Credit Freeze Law • Should You Place A Freeze On Your Credit Report? • How Are You at Managing Your Credit Score? • Consumer Understanding of Credit Scores Remains Poor • TransUnion to Provide Credit Scores to Millions • Class Actions Challenge LifeLock • FreeCreditReport.com Can Get Expensive • Children Becoming Prime Identity Theft Targets • Study: Seniors Not Familiar With Credit Freezes • Feds Propose New Rules for Credit Bureaus • Experian To Offer Credit Freezes To Consumers • Two Credit Bureaus Offer Consumers Credit Freeze in 50 States • No 'Free' Lunch on Credit Report Sites • Insurer Unlawfully Poached Consumers' Credit Reports • ConsumerInfo.Com Settles FTC Charges • Rep. Frank Promises Hearings On Credit Bureaus • PayPal, Equifax Team Up To Offer "Free" Credit Monitoring • Free Credit Reports Available Nationwide Starting Sept. 1 • Marketer of "Free Credit Reports" Settles FTC Charges • Credit Bureaus: Biggest Threat to Your Identity • Escape From Plastic Prison • Experian, ConsumerInfo.Com Named in Class Action Suit • Free Annual Credit Reports Required by Next Year • Big 3 Charged • Trans Union Ordered to Stop Selling Consumer Data • Equifax in Trouble Again

Things haven't been going quite as well for Consumerinfo.com since the Federal Trade Commission caught up with them.

Many reports are similar to this one ...

April of Virginia Beach VA (4/19/03):
I was charged the $79.95 for the so called "free credit" report without warning or receiving an email about the upcoming charge. I realized the trial period was coming upon me, but I could not find the internet address for "CIC." I was charged the $79.95 without prior notification of the upcoming charge. It screwed up my bank account and would have made me bounce several checks if I had not caught the charge on my own.

Unfortunately, April's experience is a common one. ConsumerInfo.com is owned by Experian, one of the three major credit reporting agencies in the United States. It in turn is owned by GUS PLC, a giant British retailer who at last report was pleased as punch at Experian's 18 percent increase in North American sales during the first quarter of 2003. A large part of that increase came from ConsumerInfo.com, which GUS Finance Director David Tyler said was one of the company's "best ever acquisitions."

Experian and the other two major credit bureaus are, of course, required to provide a free credit report to anyone who asks for one after being turned down for a credit application based on information in the report. However, as the complaints below illustrate, Experian and its subsidiary are quite skilled at getting money out of consumers who in many cases have little to spare. (More about credit reports).

Michele of Chicago IL (10/16/07)
I signed up to receive the CIC free credit report. I issued my information because not only did they state that my card would not be charged, but they would not let me continue the process.  However, money I didn't have to spare was deducted from my account for the past two months.

Jaffer of Des Moines, IA September 23, 2007

Jaffer of Des Moines IA (09/23/07)
I use the freecreditreport and experienced the same fraud as most of people have experienced. 9.95 dollars were taken off every month without any prior notification or email until I cancelled using Support@FreeCreditReport.com email address.

Gregory of Hood River, OR March 23, 2007

Gregory of Hood River OR (03/23/07)

I received my free credit report then canceled my account a week later. Now after canceling I see they are trying to take 19.90 out of my credit card. I did all the right things and they are still taking my money.

William of Milford, CT March 11, 2007

William of ,CT (03/11/07)
Went to get my free credit report and then was charged 12.95 per month for ten months before I realized that it was a scam charge.

I'll pester them until they refund my money.

Kenneth of Wilmington, NC March 9, 2007

Kenneth of Wilmington NC (03/09/07)

I asked for a free credit report. They said I would not be charged if I cancelled before the free trial ended. I cancelled after a few days and now a month later I have a 12 dollar charge in my bank account. Oh and I was charged 1.00 right off the bat for some odd reason.

Israel of Sun Valley, NV February 25, 2007

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