Complain about a product or service

Chevy Chase Bank

A consumer class action suit against Chevy Chase Bank challenges its right to raise credit card interest rates above 24 percent after explicity promising not to do so. Now, a ruling in the case threatens the arbitration clauses Chevy Chase and thousands of other businesses have imposed on consumers nationwide.

S.O. of Lubbock, TX writes:
Chevy Chase credit cards are now managed by First USA, which sends their bills out approximately 2 weeks after the closing date. This gives the credit card user less than 3 days to evaluate the bill and send the payment back in.

I also question if they process the bill immediately when it is received. It has been taking between 10 and 14 days between the time that I send the bill in and the time that it is posted to my account.

It has currently cost me a little over $70. I have stopped using the credit card but can not cancel it without giving up the rewards that I have earned by using the card. The problem is the First USA backs so many cards under different names it is difficult to tell which ones they do have.

Thereas of Freeport, NY, writes:
I have been trying to pay off this credit card since 1996 to no avail, I have been harrased by lawyers, was not able to keep up with obscene interest rates, no matter how much you try to pay it is never good enough, my payments in the beginning were being held until after the due date of the bill, therefore I was being charged a late fee plus interest about only $9.00 of my payment was going towards the actual bill

My credit is ruined although a lot had been on a part of my divorce. My other creditors worked with me,

One Chevy Chase representative told me he didn't care "if they had to shake me upside down to get the money out of me" when the attorney contacted me a few months ago, foul language was used on the phone.

What right does anyone have to treat people like this, they told me I was being sued and they would drag me through court put me in jail etc.. Are people allowed to do this, I feel helpless at this point, I am on a debt management program, no amount is acceptable to Chevy Chase bank. Then they turn the account over to another attorney who says he wants the full payment by Monday, and it was a Thursday that I spoke to him on the phone.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.