Complain about a product or service

Youthful Essence

Reshma of Lauderhill, FL September 16, 2009

I purchased Youthful Essence from G. Renker and was offered VitaPower for 3.99 which I accepted. I informed Youthful Essence that I was only intrested a one time purchase so they cancelled my account. This was necesssary since G. Renker automatically enrolls you in their "club" and sends you products every 2mths and bill you.

On August 7th, they cancelled the account but on August 17th, VitaPower billed me for 33.94. I emailed them and they stated that a package was sent and the total cost is two monthly billing of 33.94 which would be billed today Sept 16th, 2009. I told them that I never ordered anything with them but with Youthful Essence, they never informed me that I was going to be billed (Youthful Essence had sent an email of my purchase and subsequent shipping date but VitaPower never did any of this.)

When I emailed Youthful Essence I was told that I need to contact VitaPower and I told them I never ordered from VitaPower. VitaPower has said that if I want a refund I would have to return the products at a cost to me. Is there anything I can do about this to recover my money?

Credit card bill so far of 33.94. I have asked that my credit card be cancelled but I do not know if this was done on time so I will have to call my bank to see if it was done or if I was billed today for the second time. I am from Trinidad so even though it was ordered and sent to the states, I have now incurred customs and taxes in my country as a result and shipping with cost an additional 15US to return the products.

Melita of London, United Kingdom July 9, 2009

I have purchase product since 1st march 09 since then my address was barrow road. I moved in april which i call spk to ann and let her know i did not recieved the kit i order and gave her my new address, which they opologies and said they would resend it and i should recieved within a week or two, and i am still waiting. i pay for it why cant i recieved it. I am very dissappointed and unhappy about this. can this be rectify as soon as possible.

Jean of Richmond, VA January 11, 2007

Jean of Richmond VA (01/11/07)
This happened to me too but with a different company, the Youthful Essence which is endorsed by Susan Lucci on TV. I ordered the product and specifically told them that i only wanted to try it out. Got the product, they removed my money from the bank the day after i called. With the holidays and all, i have forgotten about it. Sixty days later, i noticed that they took the same amount of money from my account, i called them and was told that i am now enrolled to received their products every month. I told them i didnt authorize them to take money from me, only that one time.

Now they said, they already shipped the product to me (which i havent received yet) and if i want when i get it, mail it back to them at my expense, then it would take 4-6 weeks to process before i could finally get my money back. I told them that they have a very ugly way of doing business tricking people like that. What if there is no money in my account, will they pay for the bank fees? I guess, all infommercial selling companies use this kind of tricks. Im sorry i fell for it.

I didnt go to the grocery store for a week for lack of funds, and my kids and i ate cheap noodle soups the whole week. Yukkk

Ofelia of Brawley, CA January 5, 2007

Ofelia of Brawley CA (01/05/07)
I recently ordered a product from this company and gave them authorization to deduct from my debt account in two installment payments. At the time of my order, the sales clerk asked if I would like to participant in the automatic shipping program and have a kit mailed to me every 2 months. My response to her was NO. On December 26, 2006 my account debited in the amount of 29.46 without consent from me.

Now I have to return this product that I did not order and wait for a refund to my account. This deduction has caused me a fee of 20.00 for my mortgage payment for non sufficient funds. I had the money in my account to cover my mortgage payment and now I have to mail it in and pay for the return of this package for a cost of 25.45.

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