Sally Beauty Supply

I was falsely accused of theft and embarrassed by store manager in front of my family. My friends and I were window shopping while my husband and step son got a hair cut. We entered three stores, Sally's being the second one. As we came out of the third store, a police officer came and asked to search my belongings as well as my friends'. I offered my vehicle to be searched as well to prove I didn't take anything. Humiliated and embarrassed, I sat there with my family and friends while the manager still insisted I took this item!

I am 31 years old, owner and trainer of a well established equestrian center and never had anything whatsoever on my record. I'm very unhappy. I now have to deal with Sally's corporate office about the matter which got me nowhere. I was not charged with anything due to them finding nothing yet I went to the police department to get copy of the report. I am not thrilled at all about having this attached to my name along with being charged with criminal trespassing and arrest if I ever return to this store. I hope this particular individual store manager does not do this to someone else. Absolutely disgusted with this business as well and the unhelpful customer service personnel in Denton, TX corporate office, including the district manager who refused to speak with me.

My husband and kids went to Sally's today at 3:30 pm at Campbell and Irvington store with the intent to buy hair clippers, curling iron and dryer. First of all there were 3 girls working. One was on the floor helping a customer and the other two were at register. One of the cashiers who was showing my husband the clippers was acting like if he would run away with them and she followed him to where I was at. She just stood there looking at us, not a trying to assist me in which blow dryer belong to the flat iron that was going to be free (buy blow dryer and get flat iron free). After I asked for her assistance she gave me a bothered look.

She was very rude. I ended up choosing whatever I wanted without her help. When it came time to pay, my husband was so upset that he decided not to buy the clippers. I paid for my things and she still had a very rude attitude. Nonetheless, I left very upset and without saying thank you! I didn't get her name because she didn't have a badge with name. She is tall light complected Mexican gal and was wearing glasses. The other cashier was giving another young lady the same or worse attitude. I love good customer service and would've back there; however, in this case it's different. Those young girls should not be working there!

still working. Except that two of the attachemnts(combs)are missing some teeth). I decided to purchase this new one to replace my older version. Same brand just a more updated version.

I decide to return the item since it was not performing up to my satisfaction. I needed a retun not an exchange or refund what are the chances that if I exchange it for another on I will not experience the same inconvenience. I took it to another Sally's not the store it was originally bought at and decided to return it. I would have taken it back to the store it was originally bought at but I was passing by another store which I always shop at and decided to do the return at this location.

I was informed by the Sales Associate that I had to come back and see the Manager the next day because they were not allowed to return electronic items they can exchange or do a refund. They were however allowed to refund the item. On the back of the sales receipt it clearly states their:

"Product Return Policy

Except for Special restrictions stated below, you must have an original receipt dated within 60 days of puurchase for refund or exchange. All refunds made to original form of payment.

Special Restrictions:

Hair, Body Jewelry, Fashion Earrings, Ear Piercing, Blades: ALL SALES FINAL.

Electrical Appliances and Shears: NO returns or in-store credit without original receipt dated within 60 days of purchase."

The blow dryer was purchased on Friday returned on Tuesday so that was just four (4) days and I had my original receipt. They refused to accept my return. The next day I called the 1-800 ASK SALLY and spoke to the Customer Service Representative - Candice and told her what happen and if their return policy had changed then it would not be applicable to me because on my receipt it was different. I was informed that it had not been changed. She then contacted the Store Manager Kathy and told her that I will be stopping by to return the item that evening Wednesday 12-16-2009 between 5:00pm and 8:00pm.

Upon trying to return this item again I was told that I was unable to. I made three (3) trips to the store just to make a return/refund for a simple item. If their store policy has changed then they need to have it in writing on the back of their receipt. I was informed by the CS Manger Candice that the Stores (Sally) policy has not changed. At this particular store the Manager is the one informing her Sales Associates that they cannot do refund only exchange or store credit. If this policy is the same at all Sallys I am not sure because I have never done a return before.

I can however assure you that i just purchased about $70.00 worth of hair prodycts between November 30th and to date. I will be looking for those receipts and will be returning all the unused products and from hence forth my money will not be spent at Sally's. I will gladly take my cash some where else whose return policy is not conflicting.

I was in the store and noticed that a blow-dryer and crimper was tape together as a combo deal. When I asked the sale associate lady about the products to be 19.95 for both, she that was not the price for both that she made a mistake and did not put the right price on the products. On one box had a price of 19.95 and the other box had no price listed. There was other combos taped together that one box had 79.95 and the other box had no price listed on it. The store refuse to give me the listed price of 19.95 for the combo products that was price with a price sticker. The flier only lists, free gold-n-hot crimper with purchase of this dryer with gold barrel 1875w with coupon. At the bottom it has a number 444137 Expires 12/31/09. Then the associate came over and ripped off the tag and said she made a mistake and I could not get the price. I had her call a supervisor and who ever she talked to said she could not give the price and I call the corporate number and they said all they could do for me is to give me the price of 39.99 for the products

A couple days ago my friend told me about a shampoo called Shimmering lights. She said they sold it at Sally's and it will keep the color bright and natural if I used it for highlights. I had my teacup chihuahua with me in her carrier when i went to the store. I looked to see if there was a sign that said "no pets allowed" and there wasnt. I figured since food wasnt sold there,it wouldnt be a big deal since i had a carrier anyway. Most stores let small animals inside, if they're inside a carrier. I go in and go straight to look for the shampoo.

I noticed a store associate looked at me and followed me. I was getting the shampoo and conditioner to pay for them, when the girl came from behind me. she said pets werent allowed in the store. I told her there was no sign outside that said "No Pets allowed' and that my dog wasnt harming anyone, she was in a carrier. She was very rude and didnt let me pay for what i went for. I go leave my dog in the car and went back in the store. i've just gotten my new credit card and used it to pay for my items. the same girl was standing there next to the cashier. I felt like she was watching me. I handed my card to the cashier and it wouldnt go through. The girl that had kicked me out for having my dog told me it was declined. I told her Ive just gotten the card and i havent even used it yet, but it was activated. She said they werent going to take it. but the cashier decided to try it again, and it went through. Their registers were processing the cards a little slow, as what the cashier was saying.

On November 12, 2008 at approximately 8:30 pm. My niece and I entered the store to purchase beauty supplies. When we arrived at the counter to cash out a cashier by the name of Dorthy pushed my niece's products to the side and called the caucasian lady behind us to the front and began to cash her out. When I questioned the cashier on why we were being skipped. She then told the lady she would be right with her and then began cashing us out. As she was cashing us out she began talking to the caucasian customer about me and my niece. Saying that we don't live out there and that she hate that the store has to carry black hair products because she hates dealing with blacks.

I was so upset me and my niece began to leave the store. I then stopped and told her to take the products back and give me my money back. she had refused and told us to get out of the store. I had to call the police to get my money back. This woman should be fired for how she treated us. It is clear that Dorthy has a problem dealing with people of color.