Purely White LLC

I like many others tried the free trial. I cancelled within the allotted time. I was told my refund was in process never received. In April, I received a collection notice as well for the same amount everyone else has received. I called the company immediately, they told me they would discontinue collection efforts. Low and behold I received another notice yesterday for the same collection. I have finally turned to the co states attorney general office.

"Free trial" pay shipping only wound up costing $300 before shipments were cancelled. Then letter from collection agency and balance due of $139.95. When you call there and complain they reduce it to $50 and give you a confirmation number. Also said if I had a cancellation number from before, I would owe nothing.

I did fall for the cheap teeth whitening. I ordered the product and was not impressed. I called Visa and had the card I had used shut off. I was told by one of the reps. for Purely White that, "I ordered it and I'm going to pay for it." The person I spoke to from Visa told me that I had nothing to worry about because the account was canceled. I just received a collections letter from Natural Wellness Resources. It states that I owe $139.95. I called to see if they had contact information about Purely White and they wouldn't give me anything.

I asked to speak with a supervisor and was placed on hold. The phone call was disconnected. Nothing was accomplished and the letter said I will be turned over to a third party collection agency. I have done everything I can to be done with them and yet they still try to rip me off. I lost $89.95 to Purely White and just counted it as a loss. I have yet to get a product from them and they are still trying to charge me.

In the fall of 2009, I responded to an internet offer for a free sample of Purely White product. I developed an allergy to the product and proceeded to cancel. Later, I received a shipment which I returned and then another shipment which I returned. My credit card was charged for both shipments. After many attempts at contacting the company, I was finally told that my account would be credited. One charge was credited and one was not, so I contacted the credit card company to have the charge reversed which was completed.

On April 2 I received a letter from Natural Wellness Resources stating that I owe them $139.95 for membership fees and if I do not send this payment, my account will be turned over to a third party collection agency. I do not owe this company anything and have no intentions of sending any payment. I spoke with two people including a supervisor, who were no help in getting this issue resolved. This is a complete and ongoing fraud.

In November, I ordered a trial offer that cost virtually nothing. I began doing research on the product and saw many complaints against the company. I read that once you ordered their product, you were automatically enrolled in an automatic monthly shipment program. I cancelled well within my 14 days. I received a letter dated April 2, 2010 in the mail today, stating that my trial offer had expired and the company tried to charge the debit card number I gave them and my bank denied them, so I owe them $139.95 or they are going to turn me over to a collection agency.

I contacted the number on the notice and was put in touch with Natural Wellness Resources collection department and spoke with a man named Quinton. I told him of the letter I received and that I had cancelled the product back in November. He stated that there was no note on my account showing the cancellation, so I owed them 139.95. I asked him why I had not received any product nor any notice since I had cancelled in November-and if the product was $139.95 monthly, wouldn't I actually owe for 5 months and not just one. He stated the charge was for 5 months.

I asked him exactly how much the monthly charge was and he stated he didn't know. After further questioning I asked him for the products web site address-he said to just use the one I had used when I ordered. I told him that I needed him to give me the address, so I could be sure I was on the correct site and he hung up on me.

Consumer, be aware that this website MyTeethTrick.com "Cathy' teeth whitening success" offers white teeth for free and less than $5 for shipping. I saw this ad first published on September 22, 2009, but still up there. Same story, just a different date. Be aware that if you order, you are risking the chance of paying a lot of money (over $450.00 so far and ruining your credit. I just got a letter asking for an additional $139.95 or risking a negative effect on my credit report). I called both companies, canceling the delivery of the products and I had to cancel my credit card to stop the charges. They got close to $500.00 from my credit card and now they are trying to get an additional $139.95 or I will risk a negative effect on my credit report. I have not even use the product yet. This has to stop or should be further investigated!

I have tried to cancel three times. Each time they said that it is cancelled and then I got charged again. Over 100.

I ordered a sample of a whitener for teeth. Since November 2009, they sent me another set and took over $50.00 from my account, again on the first week of December, then again on the 24th of December. I have sent them a mail to cancel and refund, but no one is replying back to my mails and they keep taking money from my account. I am unemployed and cannot afford this!

I received a sample of the Purely White product. I believe there was a very small charge for shipping which was paid. This was done many months ago. I have received no more product from them to the best of my knowledge.

On my last credit card billing there was a charge of $95.90 from that company. I do not have any of their product and I need that removed from my account. There is no telephone number listed to call them about this problem. Can you help to get it corrected? If not, send me their telephone number. I have no correspondence from them to give you their address or telephone number.

I cannot successfully cancel membership. I have called, e-mailed and phoned. I cannot reach a human. This is very fraudulent! Please help?

I ordered a no-obligation sample of Purely White and have been billed nonstop at amounts varying from $89 to $92 every 2 to 4 weeks. I have tried leaving messages, have returned the products unopened, filed complaints with Mastercard and I am still in the dispute mode. The company apparently does business in Florida, but under name I do not know. They ship under the name of "PUSH Innovation" in Ontario, CA. PUSH is an appropriate name as the Mastercard Consumer Complaint rep said they were very pushy and uncooperative. Odd since their "Customer Service" line touts their desire to be customer-friendly and of service!

Thank you for your assastance

I ordered a "risk free" 30-day trial of their product, it says TeethWhite on the charge, and Purely White on the sample. I got it and went out of town on business right after. I did not even have time to try it and when I got home I had a charge on my bank card for, $89.95. When I called them they said I could not return it and that the fine print on the order said they don't have to give my money back. It had been three weeks exactly between the time I ordered and when they charged my card. So I only had the sample 2 weeks or less. They said that even though I was within the 30-days they would not take it back and that there was nothing I could to.

I phoned and they said by giving my credit card I agreed to the terms, it didn't matter that I hung up. They give you 15 days to return the product but I didn't receive my shipment for about 30 days then they say it's too late to return. This is the perfect fraud! Product is pure crap and only worth about .50 for the packaging. Don't even call or go to their web site! Cost me about $120 for nothing.

I paid by debit card, and Barclays said that I would be refunded in due course, but today they tell me that this is not the case and I was misinformed, I completed their fraud forms and returned them, and was waiting for the refund to come through, I feel that I have been let down by my bank of 40 years, and the fraudsters have got away with my hard earned money.

I signed up for free trial of a teeth whitener, a month later they charged me $100.06 AUSD, then a month latter $113.59 AUSD. I put in a dispute with my bank and they are now looking into it. They gave me some information of contact but it was wrong, finally I got a phone number that was on my bank statement. Also on my statement they are know as Purewhite and then Purelywhitenow.com. I called them canceled my defrauded order then requested a refund for both amounts, which they said they would do and gave me transaction ID nos. I urge everyone to call and demand a refund if this is the company they had defraud them.

I signed up for a free trial of teeth whitening from dazzle smile and purely white.only to find it is not free,they have taken money on several occasions of my partners credit card.we didnt know this until the credit card company informed us that they suspected FREUD!!!!we cannot get hold of anyone from these so called"companys"!money was even taken from a company based in cyprus???!my advice is STAY CLEAR,CANCEL YOUR CARDS IMMEDIATELY,AND PRAY THESE BASTARDS GET CAUGHT!!!!

I tried the trial offer and then they sent another tube in the mail 2 weeks later for $95.00. I sent it back, they charge a 15% restocking fee, so you loose money. I canceled my membership, and then they sent another tube of whitener in the mail 3 weeks later for another $95.00. I will send it back but I keep loosing money.

I signed up to both Purely White & Dazzle Smile using 2 chargecards for 2 SAMPLES only, 2 weeks later both my cards were charged 65 & 57 with the charge being taken in CYPRUS! I received 2 pencil whiteners an e-mail with no reply address so I could not respond and cancel. The receipts have a tollfree number which I have tried to contact in the US and they are both dead numbers.

Mastercard will not cancel as they say I have signed up to a contract so I have Cancelled the card. My Visa card keep telling me to cancel the direct debit which I cannot do. This is an absolute scam and the Chargecard companies should be responsible for sorting out any refunds and shutting the agent down.

The latest pen has been shipped from Ontario Mills PKWY #400 ONTARIO Canada. The pens only whiten the teeth on a short term basis and the paste tends to burn your gums it is not as good as most supermaket products selling at 2.50. Hope this helps anyone else fighting this scam.

Purely White and DazzleSmile have an internet compaign to market trial packages of their teeth whitening systems for $1.95 and abaout $5.00 respectively. However, after obtaining credit card information for the trial offer they then start making monthly shipments. In the case of Purely White (name on charge per Wells Fargo when disputed is Teeth White), the shipment included only an shipment form from PUSH THere was no invoice nor notification that my card had been charged. However, upon calling Wells Fargo, they identified a $95.90 charge was made on my account by a "Teeth White". I have disputed the charge, but I believe they have committed fraud. They were never given any authorization to ship any product. I was on hold to their indicated phone number for over an hour and no one responded.

Unfortunately i fell for the same scam as the rest and signed up to a free trail. However i signed up to 2 products, Dazzle White and purely white. Dazzle White have taken 150 from me so far and i have received a pen size of tooth whitener which is neither use nor ornament. I have called up now to cancel subscription and we will have to wait to see what happens. Purely white still have taken money from ny assount despite me calling up to say i didnt want the product prior to them shipping it out. These companies are causing debt for people and it is fraud.The credit card company of the Alliance and Leicester have been appalling and continue to allow this to happen. I am cancelling my account and seeking advice from a lawyer with the intention to sue the companies involved.

I also sent for this free trial and was later billed for over 50.oo I emailed them and was assured I would no longer recieve any more and My account cancelled. I then recieved another shipment and here is their reply Dear Valued Customer,

We do apologize for any confusion. You canceled your account on 11/23/09 and the last product that sent to you went out on 11/20/09. Your account was canceled and you will not be shipped anything else or be billed any further. If you have any further questions regarding this matter please contact our customer service.

I like so many others ordered the trial product for what was suppose to be $1.95. I shipped product back and my credit card has been charged twice in the amount of 90.00. I have not and do not wish to have the product shipped to me. I used the customer service email address to request a number to speak to a customer representative. I have yet to recieve a response. This is a very deceptive practice.

Ordered a trialfor less than $3.00. i have got charded $96.90 that i did not order. A SCAM. This Company should be Prosecuted Cannot understand why nothing has been done to stop them. I dont think i will ever order anything again from the internet (thats sad for the good companies doing business) Someone put a stop to this product (by the way it is a useless Product.

I call my VISA card and was told I need to contact Purely White to dispute the charges first. The first charge for $43.81, has a disconnected phone 866-. The second charge for $89.95, 877-, I have been unable to get through to them. The third charge $24.82, told me the charge was non-refundable. I did not request their service or product and did not recieve their service or product.

DENTA WHITE, PURLEY WHITE, TEETH WHITE SCAM, FRAUD, UNAURORIZED CHARGES ON CREDIT CARD.

I signed up for a free sample of Denta White- for shipping charges only.

The scam is they start sending small packages of whitner for $90+. When you call to return unopened packages, they say say they are non refundable.

DON'T FALL FOR THIS SCAM. Tell your friends.

I ordered this product Purely White; a teeth whitener for the trial and paying shipping only, however, they immediately used my card and sent me a confirmation and congratulations. they sent a n0-reply message and I have no idea how to contact them until I see the charges on my credit card and I am returning the product this 3rd day of December, 2009 because of this method of getting people to commit to the product and price. I would never have ok'd 95.00 a month.

I signed up for a 10 day trial of which I had an adverse reaction from the product and when I reported it to the company they said they may or may not stop my subscription. I have asked that I not be sent future shipements or charged $95 for this product and ask that the company also submit an adverse reaction report to the FDA. They said they didn't know of any such requirement. I am now paying for a harmful product that I no longer wish to have.

This happened to me too. I filled in a form for a free trial of the product just name and address and bank details as you had to pay postage and packaging only for 1.95. I have since been billed a few weeks later $89.95 and my bank can't even stop it! And when you go on purely white's website there is no contact number for them robbing. anyone know how can stop them a) taking more money and b) get money back? any advise gratefully received. thanks.

they took money out of my account without atherazation when i sighned up for a 1.95 dollar tryall. i cant affod the 95.00 dollar charge ive been charged and no product cent to my house. please stop and send me my money back to my accont now

I had a young lady staying with me at my home in the UK she was visiting from Spain for a 1 month period. Whilst she was here she found the product of Purley White Now.Com and asked if i would order a trial for her as she had no credit cards with her, the trial price was supposed to be 5.95.

A small pack was delivered and she signed for it, however later that week i found that Purley White Now.Com had taken 62.38 from my account and have advised that they intend to take monthly subscriptions, The lady has now returned to Spain and despite my trying to contact Purley White Now.Com I have been unable to do so.

I have contacted Visa Card Services who are currently trying to stop the payments to Purley White Now.Com, I have been landed with this debt just for helping a friend out. The lady only paid me 5.95 in return for what i had ordered on her behalf. This is a scamming company that is obtaining funds by deception as they mis lead people into thinking they are purchasing a bargin. Loss of funds from our bank account.

advertised as being postage and packing only and then charged 56.45 on credit card. I also realise others have had the same problems. My card was then used fraudulently thereafter by other companies I'd never heard off

I ordered purely white teeth whitener and was told to only pay for shipping cost of $1.95. I got my product 3 days later. On the 10th day I was charged $89.95. I contact my bank to file a disputed of unauthorized charged on my account. After 52 days later my bank notify me to say that they can not refund my money since I needed to contact the company with 10 days of which I did not know or seen anywhere on their website. It was supposed to be risk free trial guaranteed! They need to take the ads off the internet before they scam more people. I never got my money back, they are very deceitful. My next step is to file a complaint witph the better business bureau, then with my local attorney general.

I cant beleive I have been copped by this SCAM. I was taken in by the free trial offer that had no indicator of any description about terms and conditions regarding ongoing contract. I received 4 packs, and called my bank to check if anyone had taken out any money and sure enough, they had, 20 days after the trial offer the company were busy taking 56 out of my account. I managed to get through to an online member of their staff and was appauled that she didnt get it. Her stock answer, obviously well practised was you didnt check out terms and conditions? DONT BUY INTO THIS SCAM, its very annoying to have to now get my bankers to request the money be returned. Crimbo's!!! shut them down!!

PURELYWHITENOW.COM has charged my account 2 times. I do not want their product and they totally deny that I ever cancelled the account. This company and other like it should be fined for fraud. They are so dishonest and something has to be done. I have had to contact credit services twice regarding the above listed company. I have other things to do instead of sitting on the computer watching out for crooks.

I learned a valuable lesson. There is no trial size at a reduce rate for the product. As a consumer, you fill out the paperwork online but of course you are not looking for the fine print. You have no reason to scroll all the way down to the bottom of your screen because all the information you provide is at the top. I will never order any sort of "trial size" anything again.

I signed up for the free offer for the Purely White Teeth Whitener. I gave my credit card to cover shipping, and the next thing I knew, I was signed up a regular shipment. This information is found under the Terms and Conditions at the bottom of the website and doesn't show up on my Mac, unless I scroll to to bottom. I spent quite some time having to find out why I received the shipment and to cancel my membership. I have not seen the refund yet and so insult to injury, they charge a 20% restocking fee.

These companies gained my credit card details without my consent and have made multiple charges to my account. i have contacted my bank and they have disputed every transaction ever made by this company. this company does not give proper terms and conditions on their website, i spent hours searching the sites to find contact details to complain. I have since then emailed the compaines and have threatened them with legal action for obtaining my details by deception.

I signed up for a trial costing $1.95. They have now started to take money out of my bank account without me being aware that I have authorised anything. I have not received any product from them. They have taken an additional $99.95 out of my bank account. This theft may continue for all I know.

I am unable to reply to their email and cancel it as theirs is a 'no reply' email address. I was not aware that they could charge my credit card when ever they wished.

i was scamed like everyone else i went for the trial tooth whitening products now they debiting my acct. i trying to stop them! really cruel

they ran a promo ad with no strings attached on the internet and charged 1.95. several months later, they are not trying to charge 95$ for some membership that i did not join. i am now trying to stop them from charging

I recently posted my complaint to this web site explaining my experience with the Company Purely White. I Called the company on the 16th Nov 09 to get a refund and I am PLEASED to say that on 19 Nov 09 I received a full refund, the only difference was that exchange rate had changed in the mean time so, I received 51.76 instead of the initial 56.58 so there is a small difference, which I shall put down to experience, and a lesson learnt! The telephone number for Purely White is: 001 877 276 5814. The address is: 5300 Ontario Mills PKWY #400, ONTARIO, CALIFORNIA, 91764. Also remember if you are going to call that the US is 7 hours behind UK, time. I hope this information will help anyone out there who, found them self in the same situation as me. Good Luck

I applied to buy Purley White, from the website(trypurelywhite.com) I completed my details and submitted the form. The cost of the product was $5.95 (3.85), which i thought was reasonable, I received a conformation e-mail of my order, which I was unable to reply to. It was not until I was checking my bank statement that I noticed that an additional sum of money had been taken from my account, $89.95 (56.58). I immediately called my bank to ensure no further deductions could be taken from my account, they were unable to assist me in doing so, and informed me that this company could continue to take money from my account, even though I did not want to subscribe to their product.I went back to the web site and found the following site for customer service(support@mycustomerservice.net)I sent them an E-mail requesting a refund, they replied to my e-mail explaing thier procedure which lead them to taking 56.58 from my account. It was very informative but would have been better served on the initial web site in large script so that people know what they are actually signing up for before giving out personal bank details. I also got a phone number from the e-mail(001 877 276 5814),

The following is part of the e-mail they sent to me:
"(The terms and condtions are as follows:

When You order the Purely White 10-day risk-free trial, Your credit card will be charged only $5.95 for shipping and handling of a 1-month supply of Purely White. Your 10-day trial begins when You place Your order. If You are happy with Your Purely White, do nothing and Your credit card will be charged an additional $89.95 approximately 11 days after You place Your order)."

I called the number, I was told that, I had agreed to the monthly subscription as explained in the terms and conditions mentioned above in the e-mail I received. I explained that I had not seen these Terms & Conditions on the web site and would not have agreed to the purchase if I had known I would be obligating my self to an even larger monthly subscription of $95.90,this would have been the next amount they would have taken from my account.After calling customer services, I have been assured that i will get a refund of 56.58 in a few days, and the subscription has now been cancelled. The Rep informed me that this was a goodwill gesture. I believe that this company is inadvertently misleading people into subscribing to their product, which in the first instance appears to be a great bargain, but once you have received your product, you quite obviously think that the transaction is complete, but by doing nothing you are actually unknowingly subscribing to a monthly supply for quite a large amount of money. There is also another Company which operate in a similar way called Dazzle Smile, in my opinion they are not to be trusted either.

Do not do any business with Purely White! They will only rip you off. I responded to an ad I saw on MSN to a free trial of a teeth whitening product. Saying all I had to do was pay $1.95 for shipping to try their product. I ended up paying the $1.95 and another $89.95 was deducted from my account a few days after. This is business built on scam. There needs to be laws to prevent them from preying on consumers. Don't make the same mistake as I did. This company is dis-honest. Don't give them a penny.

Ok, I too fell for this "scam" like all of you out there I didn't fully read the terms but feel really bad to have been mugged like this. Any how I may have a small piece of good news for you who are struggling to contact these people, I found through a few web sites and links a site that has a online cancellation form, I filled this in on saturday, they are closed then, but today, monday I recieved a confirmation e-mail saying my subscription is cancelled, so good people please log onto www.mycustomerservice.net and click on where it says you want to cancel, refunds are another matter but at least this will stop the deliverys. goodluck.

PUREWHITE. Although I did recieve 1 whitening pen, a month later my credit card was charged $99.67 from PUERLYWHITE on the 3/11/09 and again my credit card has beed charged $97.16 on the 12/11/09 from TEETHWHITE. As I have no phone numbers I can not contact them to ask how many more times they intend to charge my credit card? As I am a single mother I am now finding it really hard to make ends meet because of my money is going to these RIPOFFS. I intend to get to the bottom of this one way or another even if it means cancelling my credit card.

I ordered a sample of Purely White, teeth whitening product for 1.95 for just shipping and handling. I tried to cancel within the trial period and the number I had was a non working number, so was uable to cancel. When you sign up, they have false info to cancel on. I then starting receiving numerous packages of their product and also by another company called Teeth White, each shipment was for approx 89.72 to 95.60 that was charged on my Credit Card. I have spent hours with my bank and they are the ones that provided me with the correct # to get in touch with the company. Due to the fact that I ordered the product, there is nothing I can do to get my money back, even though they did not provide a good number to cancel on.

I am stuck, I am allowed to send some packages back but with a 20% restock fee. That is alot of money and to send the ones I could send back I had to pay $20 to insure them and get a tracking number. When speaking to the above mentioned people at the company, they almost glistened in my pain. Very rude, sure it was my error to be sucked into this scam but how can people in times like this be so cruel? They sure have all there legalities in place. How do they get away with the other companies sending you things, believe me, they have a legal answer for that one too. I have been in tears for the last few days.

It also happened with Dazzlewhite (now Dazzlesmile) or the reverse, who knows but it is a scam to fool us. I am out about $1500 dollars with the two companies combined. The advertisement comes up as a woman that wants to give you a heads up about two companies (at this time it was Purely White and Dazzlewhite(Dazzlesmile) that if you trial both products, they both enhance each other. I have seen other advertisents now everytime I log onto my email which is through Cox Cable. The names have changed now to other teeth whitening companies. Joe and Tony at Purely White took such pleasure in telling me I was responsible for the merchandise and I could hear in their voices how the restock fee gave them such pleasure to announce. They refused to give me their headquarters to write a complaint.

When I had tried to cancel, the phone line did not work, it went static after a few "your business is important to us, please stay on the line" then it goes static, then hangs up. My bank gave me 3 other numbers, one included the one I just mentioned, another was partly in Spanish and then English and then hung up, and the 3rd got through to Joe and Tony. That sounds like fraud written all over and my bank nor the company would do anything about it. Joe even admitted to one number not working, so like we are supposed to know that, in the meantime they are sending packages which we are responsible for.

They claim they sent me a sample that I did not receive and have since billed me for this $89.95. This is a automatic shippment monthly. I have received the 1st monthly shippment after the sample that I supposedly received and have sent this back. The are charging me a 20% restocking charge on the 1st monthly shipment.

I have called them on the following dates and left messages that they will not return.

11/14/09 9:10am

I have left messages with my day and night numbers and have also left detailed messages concerning what I explained above. I have also said that I do not authorize any furter charges to my Discover card.

Can you please help me with this?

In October I ordered a "free" sample of Purely White but never received anything. I have since gotten a charge for $89.90 on my credit card from "Teeth White" though I did not sign up for anything. After numerous phone calls to disconnected numbers and getting put on hold I was finally able to talk to a rep and cancel this account but not get a refund. My credit card company has put a hold on the charges and is investigating. Do not order from this co.

I purchasethe free samples of purely whitening teeth gel for 4.95 on line. I did not received the sample, and i try to call the number the bank gave me ,it was a wrong number, now i,ve been charged 89.95 on my credit card .

I sent for "free" sample from this fraudulant company. Today I have found four unauthorized charges on my card. Tried to call several times to cancel and was put on hold for prolonged periods then disconnected! I went onto the website and filed a complaint which disappeared into cyberspace since there is no actualy e-mail address.

Calls to company; put on hold for ever then disconnected over and over; email not responded to. "Sister" companies, I will call them, similar product, placed charge card transactions as well, never authorized them.

sent for sample,since have had four unauthorized charges on my card. Tried to call and cancel, was put on hold several times, then disconnected!!

In September 2009 I ordered a free sample of Purely White tooth whitener. Charge was $1.95, I did receive one pen whitener. On November 6, 2009 I received a package with 2 pens in it with no bill enclosed. I have never ordered anything else since the sample. I called my bank since I hadn't received my current statement yet and I was informed there were 2 charges , one for $89.85 on l0/6/09 and one for $95.90 on l0/31/09. They put in into dispute for me and reversed the charges saying they would call this company's bank to inform them of the same. I then went in to the bank and had my visa account closed . I would advise eveyone to do that right away. I did try calling this company but you are put on hold and no one ever comes back on the phone.

i hope my comments will save you the trouble & hassell these cause in peoples lives.

I ordered the trial of Purely White. I called to cancel after one use. (It's not a very nice product for your teeth, I decided.) Got an email with a UPS return label that I printed off. Before I went to UPS, I was charged $94.90 on 9/30/07. I sent that back with the "trial" package. On 11/02/07 I was charged $95.90 -- a dollar more than the first charge!

I am going to talk to my bank about this.

I ordered the product for $1.99. Did not realize I was going to be charged an additional $89.95 and then again in less than a month -- $95.90. Because Tammy said we did not cancel within 30 days, we cannot get a refund. The fact is we did not receive the package only the charge on our credit card statement. The only thing she offered was to send the product AGAIN! She also said she was not authorized to refund us for the second shipment. We asked to speak to someone who was authorized and she said there was no one.

Ordered a "trial sample" of both Purely White and Dazzle White. Was to be charged 1.95 and 4.95. That same day i got a call from Dazzle White asking me about follow-up orders. I advised i only wanted the trial sample. This was in early October. On 11-3 i got an email from Purely white indicating my order was being processed and they would email again when the order was shipped. It indicated iI was being charged 95.90! This email had no contact ph# or email address. I never got a follow-up email but on 11*7 i got a package from Dazzle White and Purely white. Only 1 package had any order information. I called them today (no one s available on the weekends) and got a lot of runaround. I told them I ordered the trial only, not follow-up products. The girl, Tammy, indicated that I checked a box agreeing to the Terms and Conditions- which in essence say, if i didn't cancel after a 10 day period, they would send me products monthly and charge me. I advised i didn't remember seeing that, and found it to be misleading. She indicated that they would refund me 22.50 but no more. I told her i would send the product back, but she said since i opened the manilla envelopes, they weren't allowed to accept the products back, even though i never opened the packages themselves. She also said that she had no idea who it would have been that called me because, according to her, they have nothing to do with Dazzle White- but again, i got both orders both times on the same date, even though one supposedly ships from IA and one ships from CA. at the same time, and so obviously they are affiliated with each other.

I told this Tammy that i was disputing the charges. she gave me their website- "trypurelywhite.com" and asked me to see the "gray box" that had the terms and agreements. I did find a grey box but this said nothing about being automatically sent new products if i didn't call to cancel in 10 days- and there was no phone number listed to call.
Then I went into my credit card account and found not only a 95.90 charge from 11-4 but an additional 89.90 charge for 10-16. The funny thing is, these charges are supposedly from 2 different companies, but the contact phone numbers are for, guess who? Purely White. And I never received any other products in Oct other than my sample trial offers, so have not idea what the 10-16 charge was for.
I did call my credit card company and filed a dispute. And interestingly enough, after i talked to my credit card company, I tried to go back to the purely white web site to print out the "terms and conditions" and i was unable to log into the site.

This is a rip-off. Very sneaky practices- and very misleading.

Somebody must be able to do something about this???

I ordered a FREE trial and 88.69 got took out of my account on the 4th Nov. it left me with no money in my account. What should i do about this?

I purchased the sample for 1.95 online and now have been charged 89.95 on my credit card

i have also fell for the same deal with purely white i thought i was just receiving a free trial but have been signed up for their subscription without knowing, i need to know hoe to stop it does anyone know HELP

Ordered trial size for .99 and 1.95 and have been charged for $92.37 - called and they stated automatic charge for trial size - not so and cancelled so called membership - and then same for Purely White and never received anything and charged $89.95 - this needs to be stopped and reported to the federal government! Out of pocket $182.32 plus new bank account plus endless time on phone to stop charges.

Ordered free trial; tried to cancel immediately, to no avail. Did not order additional products that were shipped without my permission. Returned immediately on Nov. 6, 2009.

On Nov.1-2009 Sunday morning I checked my on ine banking when I see a charge of $89.95 from New Internet MArketing. I was very upset because I did authorize this charge or ever heard of this company.So I immediatley called the bank to explain to them what happened. Because the action was just processed for pending they said I couldn't do anything until it post. They offered to fil out a dispute form for when it posts. I said fine I will go ahead and get the process going.

On Monday Noov, 2,2009 during my lunch break I ran to the bank to try and get more information about this company and charge. The teller called the electronic banking to see if maybe they can tie a number with the charge. While I waited I went ahead and canceled my visa/debit card. I was concerned that this so called New Internet marketing would take more money out. SO I canceled my card and the gentleman called the teller back with a possible number. The teller told me that I couldn't send the dispute form up until the transaction post to my account. I said I understand but in the meantime I am going to call this number.

I left the bank and was placed on hold for about 10 minutes. Then I had to keep calling back to to get to a live person. I finaly spoke to someone and they kept denying the charge and asked me what the cahrge was. I told then it was for $89.95. The women told me that it's not there product because the highest there product cost is $87.62. I said then why are you charging me $89.95? They said there weren't and that it wasn't there product. I kept saying yes you are charging me because I had my bank route the number back to you. Anyway to amke a long story short I was getting the run around.

So on Wednesday, Nov. 4,2009 I check my on line banking and see that the charge disappeared. I called the bank to see what happened and they said it dropped off and it was gone. I was releived to hear that. Well then on Friday Nov. 6,2009 I wanted to check my account to make sure everythng was still ok when I see that charge again of $89.95 except this time it post under Purely White LLC. The first pending transaction was uner a name of ," New Internet Marketing". This time it actually posted under Purely White LLC. So I called the bank because I am furious now. How in the world does it show up in pending,disappear, and then posts? How did they get in my account. Keep in mind I canceled my card. So again I tried all the different phone numbers that was given and still was denied that it is there product and that deducted those charges even though it clearly states coming from Purely White LLC.

I sent for a "trial" teeth whitening kit from a company called Purely White. This so-called company over a 19 day period made 2 unauthorized withdrawals totalling $185.85 from my VISA account before I had an opportunity to discover it and to try to stop it. I tried to contact this company by phone at the two (2) numbers they have listed and both numbers had the exact same irratible voice mail that would not connect me with anyone and both automatically disconnected my call after exactly 11 minutes and 11 seconds.

I requested a full refund and for her to cancel my account. Cindy advised a refund of $44.98 would be issued, only half the money and gave me a confirmation # of 571D2....As of today Nov 5, no refund...

I called again and s/w a Joe-refused to give me his last name or even first initial - he works out of California.

Joe advised that he didn't know who Cindy was but did confirm thwey have a center in Michigan...Joe advised Cindy did not issue the refund nor did she cancel my account per my request... Joe also advised he could only refund my $22.00 back to my account and would cancel my account with confirmation # 51879....This is a total ripoff and they have stolen my money and more to the point it doesn't matter that you call into customer service and speak with someone and get a confirmation # because they "lie" to you....

This needs to be investigated and it needs to be stopped! People who opt to try their product are mostly genuine and looking for something that works and @ a reasonable cost if they chose to continue with the product, not to be taken for and monies stolen out of their accounts and then you can't get them to cancel!!!!

give a free trial. only asking paid for shipping and handling. the next month without any notice what so ever charge for $89.95 and the worse parts is never get the product at all. make me very angry because this kind a scam try to make money with cheating people.

I ordered a free sample, and since then I have found three charges for products I never ordered or recieved! I am going to have to cancel my charge card to stop this from going on! My husband started a new job last year and I am retired so our income is limited. This is a burden on me emorionally and financially.

I also foolishly ordered the "trial" product. It arrived, but without an address or phone number to call and cancel. When a $89.95 charge showed up on my credit card 2 weeks later, I called the number on my credit card statement. Spoke with Tanya, she cancelled my accout and gave me a cancelation number. Hopefully this will stop any more charges. My bank said this is happening all over and they will dispute the charge. Make sure you document all your efforts with date, time and name of who you spoke with.

I purchased Limited time trial offer, 'just pay postage and packaging' for Purely White and have now been changed $89.95 from my debit card without my authorisation.

I have had the exact same experience as everyone above has complained about. I contacted my bank and am currently filing a dispute letter with this company. The numbers never worked. I finally got a hold of my bank and they gave me a different number where I actually reached someone. Hope this helps! The lady was not helpful by any means. She said she could cancel my subscription but she would not refund the $89.95 charged to my account. She said that the trial period was over and once I did not call in time, the product was mine to keep. But I never received a product once the $89.95 was charged. I told her that and she still said she could not refund my account. I think this company and all companies like it should be shut down! This is a trap, and I am ashamed of CNN for sponsoring such product.

With this Purely white LLC, I can't even find their Phone #. If anyone has their Telephone #, please post.

Ordered a risk free 14 day trial on the 7th of Oct. Cancelled on-line on the 20th as I tried for 2 days to reach someone at customer service to cancel with. The phone just rang and then went to static and disconnected. On 11/02 I was charged 89.95. They said it was for the free trial I received and didn't return. What part of free trial that I was charged 1.95 originally for is that.

When I called to dispute the charge with them they say I never cancelled and the charge was fair. Said I had to call to cancel. Told them I tried for 2 days but could not get through to them. They also said I had a ten day trial. This is not true as I marked my calender to the mark that I had to call by.

Spoke to two reps that were probably the rudest people I have had the displease to talk too. Pretty much told too bad. Nothing I could do. Will be calling the bank to close my account and dispute the charge. This company is such a scam. How do they get away with this. Is there no one out there that can help all the people they rip off. Shame I me. Too good to be true is right.

I got sucked into this scam of a deal. purley white is suppose to be for a trial base only and I was charged $89.95 for a product I do not want or know how to use. I very disappointed and will no longer make purchases of any sort on line. Did not use the product because I was outraged by the cost when I saw my back statement. I was not able to reach their so called customer support line.

I had ordered a sample of their product ($1.99) and after reading the fine print I called and cancelled it immediately because I discovered it signed me up for a monthly automatic delivery which would withdraw $89.95 from my checking account. When I went on line and checked my account today (11/2/09), I saw that they deducted the $89.95 anyway. I had to call the bank and cancel my debit card and I may possibly be charged a $35.00 over draft fee if I was too late to stop this debit.

I paid for a free trial of the Purely White teeth whitener and just had to pay for $1.95 S&H. Evidently, if you do not call within 10 days of ordering the "free trial" you are automatically enrolled into their subscription program. They also automatically bill you $89.95 for that supposed "free trial", which was a months supply. They will continue to charge you $95.90 each month thereafter. DO NOT Sign up for anthing that offers you a too good to be true free trial offer. There is a catch somewhere.

I ordred a 'risk free' trial from this company promising that I only need to pay for the shipment. Then all of a sudden there was a charge on my credit card and Purely White says that I joined a membership. They will continue to deduct the money for the next three months. I am furious!

Now I am trying to return it and it has been impossible to contact the company. Now I am going to be charged almost $90u every month!!!!

Same experience as all the others......ordered a sample for $1.95........a few days later was charged $89.95 for another item which I NEVER ordered and NEVER recieved. I have spoken to them and got NO satisfaction for either shipment of item (which I DO NOT want) or reembursment. DO NOT ORDER FROM THIS COMPANY!!!! Is anyone going to HELP US?????

raudently charged my credit card for teeth whitening product that was not authorized. Unable to speak to a human being at both 877 numbers available to me. Have emailed to cancel any further products and have disputed the claim with my credit card company. I went online, and ordered a free trial of purely white, They charged me 1.95 and sent the product,15 days later I found an added unauthorized charge for 89.95. I did not order, or agree to anything else, nor authorise this charge. Am unable to get this resolved. Their phone #, goes to hold, and then static. HELP this is FRAUD, I now have an additional charge for a Budget rental car in Virgina for 21.25.

On Oct 5 I ordered via internet a free sample of Beverly Hills Smile and was surprised to receive a sample tube of "Purely White" The shipping charge was $1.95, but I had a coupon code which I entered on the site( BHS881) which should have made the shipping charge 99 cents. To make matters worse, I just received a charge of $89.95 from "Purely White". I have no idea why I have been charged as I told a salesman who called about 10 days after the sample arrived that I did not want the system, only the sample. I am disputing the charge with Master Card as I never received a system nor did I order one. I only received the small sample tube which I did order

I have found no place on their web site or their mailing envelope to cancel any charges. Also, I have no idea why I received a"Purely White" sample when I ordered a Beverly Hills Smile sample. Unauthorized monthly charges of $89.95

Now I am just waiting for 30day for the company to give me my money back after I ship the product back. DO NOT ORDER THESE FREE TRIALS ONLINE. Do your research. I wish I did.

fraudently charged my credit card for teeth whitening product that was not authorized. Unable to speak to a human being at both 877 numbers available to me. Have emailed to cancel any further products and have disputed the claim with my credit card company.

I too have tried and tried calling them and I too get the same recorded message with all the static and then disconnected. I have called my credit card company and we are in the process of disputing the charge. Let's see if the credit card company has any luck in contacting them. According to my credit card company Purely White will have 30 days to provide them with the needed information to return this JUNK and reverse the charge.

Good luck to all you other poor individuals that have been taken for a giant ride.

I saw an ad on CNN explainning that the combination use of dazzle smile and purely white results in a professional white smile all for the cost of the shipping charge of $1.94. Should of researched the two companies prior to purchase but got sucked in. Also would not have thought a reputable company as CNN would advertise such a fraudulent scam. So I purchased both items on Oct 6th, 09 incur a $1.95 shipping charge for both which I understood.

However on Oct. 17th i incurred another charge of $89.95 from Purely White. I called Purely whites today(10/22) reached a answering msg saying to call during business hours leave a msg and the call would be returned. So thinking the same would happen for Dazzilesmile, I contacted their customer service. After 30-45 min reached a young lady, explained my situation and she cancels my membership and tells me that I will not recieve further products but I'll be charged $80(estimated) for the first months supply.

So of course she explains the product isnt free even though their ad mentioned in Bold "RISK FREE TRIAL". Argued for about 15 minutes and then I requested to speak with the manager. She in turn offers me a reinbursement to my cc as long as I return the product within the 14 day trial. So I requested for the return address but she tells me that she sent out an email with all the return instructions. AGAIN! i get tricked I recieved a confirmation that my membership was cancelled but no return address or instructions. I have only tomorrow to mail the product to return within the 14 day trial but with no address I'm forced to pay for the 1 month supply. PLEASE GET MY MONEY BACK FROM BOTH COMPANIES!!!

Will most likely cancel that account as I expect an unethical company like this will put another charge through in another month. There is no doubt that this company is taking advantage of customers by the designed website. I believe that this is FRAUD and would like to gather other folks mislead by this bogus offer and begin a law suit on our behalf. Purely White burns your mouth.

I was deceived into believing I was reading a actual news story on CNN website about a woman who had great results with tooth whitening .

I received sample of Dazzle White. I later found out that I had been signed up for ongoing shipments of this product on a monthly basis at a cost of 87.00 a month and when I tried to cancel -I was told that I had to return sample product within 14 days of initial charge or I would be billed for a month supply 87.00. ( of course, that time limit had passed)

I was able to live chat with someone at Dazzlewhite and they told me I could return sample within 30 days and get refund based on their 30 day money back guarantee. I intend to do that so we will see.

The other product Purely White has billed my CC for S&H. but I haven't received their sample. After reading all the grievances against this company, I have been attempting to reach them to get a return address for their sample(if and when it comes) and cancel any further shipping.

Not only did this website sign me up for monthly shipping of their product (@92.00/mo) but also signed me up for monthly charges with a weight loss counselor at 13.00 per mo.
I tried repeatedly to get back to their website (Purely White), but I am kicked to another tooth whitening site, either beverlyhillssmile.com or if you can believe it!!!--dazzlesmilepro-- the original company that I had to deal with.
Both disavow any connection or knowledge of Purely White. I have tried endlessly to contact Purely White with the phone numbers I had. I get through and the recording answers Purely White but then get put on hold and after about 5 mins. get the static .

Is there any recourse for this type of fraudulent activity??

I did some after the fact research about the company, and found out that other customers complained as well about this vendor and fraudulent charges that they incurred.

I searched online for the company phone to ask for a reversal of charges. If you call this number, all you get is a recording for 5 minutes that keeps you on hold, followed by the a white noise, as if the connection got lost. It is a recording because if you call a second time, the same thing happens. The white noise is part of the recording too.

I went online, and ordered a free trial of purely white, They charged me 1.95 and sent the product,15 days later I found an added unauthorized charge for 89.95. I did not order, or agree to anything else, nor authorise this charge. Am unable to get this resolved. Their phone # of 877-437-0218,goes to hold, and then static.

I ordered Purely White off the internet without investigating first, my 1st mistake. I have tried to call many times with no one ever picking up the phone after for recordings of "thank you for calling purely white and that all representives are helping other customers" then you get nothing but this loud static and that's it.. I got to leave a message once and no one ever called back.. This company is not real. How do you stop them?

I ordered a sample tube of purely white and was billed 2.94. My account then was billed 92.37. I called and asked what the charge was for and they said after the 10 day trial, I was charged for a month's supply, which I did not know about.

I ordered the free sample products online for purely White and Dazzel White as the 2 products were offered together on MSN. Each sample was free, but you pay $1.95 shipping. This was billed to my account and I received the 2 samples. 9 days later, Purley White billed my account $89.95, so I tried contacting them by phone to no avail. There was just a recording with an email address. So,I emailed them but after 2 weeks have not heard anything. I cancelled my debit card and thought I was safe from any further charges. To my surprise the other company Dazzel White has put a charge through after my card was canceled for 79.28. Now I have to talk to my bank again to try to get the charges reversed as these companies are complete scams and no one can reach them. So far the bank is not reversing any charges.

Saw this ad on facebook where this local girl from Gilroy was saying how she tried this product and it was free other then the shipping and $1.95. Received the product and weeks later was billed $89.95 without my authorization. There was nothing on website that said I would be charged. Tried to contact them by phone but a recording says all lines are busy and then it goes to a loud static sound.

I order a trial sample of Purely White for $1.95 online and received it. No where on the website does it say that it's a 10-day trial and if you don't like it mail it back. My credit card was charged $89.95. When I called the company a very rude and beligerant rep told me that she could only credit my account 50% because I had the product longer than 10-days. I had to threaten her to get that amount returned. I want my $89.95 credited to my charge card. Purely White is a RIP-OFF. Please Beware!

I ordered a trial teeth whitenening pen on 10/04/2009. The advertisement was deceitful. It said a "free"trial offer. If you use the word free, you can't charge at a later date. It is obvious they hide there small print somewhere in the ordering process. The entire process is a scam. You pay $1.95 up front and then 14 days later they charge your account $87.50. I e-mailed them five times. I called and after being on hold for 5 minutes, it disconnected by itself.

I purchased this product under the pretense that I was paying for only a trail for $1.95 a few days later my account was dept. for $89.95 (WHAT)! Now I can not get a RMA # nor a address the phone number sounds like a fax machine after about 20 rings. I have emailed the company 4 time now with one response but still no address phone number or RMA number to return the product that cost $89.95 and is the size of a writing pen... My account was overdrawn and charged more fee's. I am on a limited budget.

I saw an advert on MSN and Facebook about combining 2 products for successful teeth whitening. Both Companies were offering a free trial, no obligation. I ordered from both Companies and my current account was debited accordingly. I have received my free trial with the other Company, no problem. However, My current account was debited $1.95 by Purely White and on the 12th October my account was debited a further $89.95, which was not authorised!!!! I have NOT received ANY products.

This is a SCAM. I ordered the $1.95 sample and a week later on 10/14/09 there was an $89.95 debit from Purely White. I did not authorize this charge. Nothing on the site stated I would be charged. The phone number the bank had answers you get a recording and put on hold. When you are finally connected, all you get is static. I googled and found Purely White, but when I clicked on it, another site came up, Beverly Hills Whitening.

I ordered the $1.95 trial of Purely White and about a week later $89.95 debit from this company. I did not authorize nor was there anything stating I would be charged. I have tried calling the phone number they gave my bank, but I get a recording and after holding I am disconnected.

I ordered a FREE trial of purely white tooth whitener(just pay 1.95 shipping)and 1 week later got hit with a 89.95 charge on my bank account. I tried to call them and get my money back and cancel whatever they were charging me for, but I never got anything else. Also I couldn't get through by phone or email. I want my money back!!! or at least 89.95 worth of product!!!

I ordered a sample of purely white teeth whitener. I was told I would only pay a small fee between 1.97 to $5.97 for shipping and handling. I was charged 89.00 dollars October 15th 2009. I went to my bank and filed an affidavit because i did not authorize for this amount. It will take between 7-14 days for it to get cleared up. But I am not being held responsible. When this is cleared up I will change my account numbers.

I ordered a Pen from PW that was just supposed to be 1.95 for shipping. It was a free trial. Then I get relentless calls from them asking me to purchase more of there products and I said NO. A week later I am charged 89.00. I called them immediately but could not get through. When you call there is a recording that over and over says hold till next available person can help, then you here them pick up and it is complete static. I tried this several times just to experience the same thing. So I go online to email them and I can't get through there either. I tried to reply to their email only to have it returned. They make it impossible to get through to them.

So I wrote a letter and now I am waiting to hear from them. I also went to the bank and got a dispute form. They told me I have to send them their product back but I paid for that stupid pen. What product for 89.00. I did't receive anything else. They asked me if I wanted some mouth piece and bleach and I said NO, they continued to try and sell it to me and I finally just hung up.

This is just a complete scam. I don't know what else to do but to cancel my card out and change the # so they can't keep doing this. How frustrating! Do not buy from this company. I wish I would have looked them up to see how reputable they are. That is my fault and now I am paying for it "literally". Don't make the same mistake.

Saw an add on MSN.com home page for free offer of teeth whitening showing two different offers. I, like many people was sucked into this scam and ordered not knowing I was going to be charged $89.95 for something that said was free. Complete, blatent thievery. These people should be shut down and put in jail! Trying to get my bank to reverse the charges. $89.95 unauthorized charge to my checking account.

I tried to use their online cancellation email but it would not go through - I got a message which said "Error - you must enter a numeric phone number" However, I did enter my numeric phone number exactly and everytime, the message repeated itself and would not accept the Submit button. Also, I had already found out that their 800 number (which is 1-877-863-5697) and which they print on their invoice, is not acceptable in Hawaii where I live, so that makes them unavailable to me for any kind of cancellation or return instructions. THIS IS UNACCEPTABLE and hopefully you can discover and cancel their fraudulent business practice. The Google Search shows a whole bunch of people who have had financial problems with trying to cancel.

I am so upset for being so stupid but I pulled up the ad just now and it says "TRY RISK FREE!" 21,360 orders all ready filled. They request credit card # to charge you ONLY shipping $1.95 which they did last week and guess what I saw today WHEN i PULLED UP MY BANK ACCOUNT ONLINE WHICH i DO EVERY DAY? $89.95 debit to PURELY WHITE LLC.

I have to buy my medial prescriptions so I pulled up my bank account online and I have enough money to buy 1 prescription but my utilities and car Insurance direct bank debit which is due in 6 days. Undoubtably I am going to be very overdrawn with overdraft charges. I would love to get these people by the neck. I have been crying all morning after talking to my bank.

The ad is still running online and if you click on HOME, or Customer Service, or TERMS & Conditions, or PRIVATE POLICY the response site does nothing. There is no Phone number, NOTHING. I cancelled my credit card which you can imagine how long and the stupid trouble that will involve for weeks. Someone please tell me what to do. There is no address or telephone number.

I have called the BBB but by the other testimonies on this site it seems like it will all be all be in vain. What am I going to do? Does anyone have any advice?

I saw a ad for a free trial offer, all I had to do is pay shipping and handling, so I placed a order about two weeks later I went to make a purchase and I had insufficient funds, wow! They scamed me out of my money, I feel like I was robbed without a gun! bank accouunt over drawn to the tune of 288.00 I would have never paid that for the product that they sent me.

I called again today to 1-877- and left a message for them to call me back. I do not expect to get that call. I also called a number CA and spoke to a lady who has a tooth whitnening business and she is going to sue these people because she is receiving dozens of phone calls complaining that people are calling her. Please help me.

I cannot put it any better than everyone here already has. I ordered this free trial plus shipping for a dollar 95 and then a few weeks later recieved a bill (and notheing else mind you) for 89.95. I have no idea what to do about geting this money refunded what a scam.

I called Dazzle Smile and so far it seems I am going to be able to return the product (we'll see) but when you call the phone number that appears on your statement for Purely White LLC (if you can decipher it) you get a recorded message that tells you to go online and fill out a request online and they will respond in 2 business days. So far I'm still waiting. All of the charges including overdraft fees at this point total up to $273.13.

Advertised free sample--just pay half the postage--$1.98. But on 10-05-2009 $89.95 had been deducted from my bank account--all for a sample tube. I did not authorize that. Embarrassment for ordering and being a fool.

There is an online offer for a trial sample of a tooth whitening product. If you sign up for the product you are charged 4.95 for the sample and then 10 days later you are automatically charged 89.95 for a months supply to be sent 30 days later. You will continue to be charged until you call and attempt to cancel the orders.

When calling you are prompted to leave a voice message, but you cannot as the phone message repeats itself and never beeps to allow a message to be left.

This is co has tried to cover itself leagally with a long disclaimer, but this is the kind of snake oil sales using very poor tactics to trick the public rather than offer an excellent product and establish a positive relationship with the consumer. It is designed to prey on the average trusting consumer and move on to the next. DO NOT USE THIS PRODUCT OR THIS BUsINESS! - they are not looking to establish a reputable business. I was charged 89.95 for a product that I did not request or want. I had not even had a chance to try the trial sample!

I ordered free trial teeth whitening, then a week laer they took out 94 bucks of my checking and sent me more! I did not want it, i emiled them and told them, it is a scam and called my bank, they gave me phone number to call to get my money back, it is recording and can't talk t anybody! I did not open the second package sent back to sender,ut i want m oey back! please help!

This morning I ordered a free trial offer of teeth whitener from Purely White and Dazzle White. I was to pay only S&H of $1.95 from each company. A few hours later I received a call from Dazzle White confirming my order and telling me they were to be sending a kit with my order. I told them I didn't order a kit, just their free product pen. I was told I had entered a memebership to the tune of $49.95 but that I could return the kit by 10/26/09 and my membership would be cancelled. I told the CSR, Stephanie I wanted my order cancelled immediately and she again told me it would be cancelled after I returned the kit. In the meantime I would be charged the $49.95. I told her I did not enter a membership contract and she told me the terms and conditions automatically signed me in when I ordered. I told her I was on Social Security and could not afford to have the $49.95 fee charged to my account and then have to wait to be credited after returning the unordered product. I told her I was going to contact the BBB, FTC and States Attorney General. Her response was, "have a nice day."

As soon as I got off the phone with her, I looked up the site for Purely White and tried to contact them to cancel my order as I just knew at that point, the same thing had happened. When I called the CSR number listed, I could not get through to anyone so I went again to their website and emailed them a request for cancellation. The response was that I would hear from someone within 2 - 3 days. I went on line to my bank account and found that I had been charged the stated $1.95 for both Dazzle White and Purely White.

I tried to contact our Attorney General's Consumer Affiars office but couldn't get through. I then called my bank and explained the situation to them and they in turn was able to cancel my debit card and re-issue another. I have been on line all afternoon reading complaints about these two companies and want to know if there is a way to stop their misrepresentation of their so called free offers. I have been ordering items on line for a few years now and have never run into this before. If you go to the site, "Complaints Board", you will be able to read what a great deal of consumers are saying about Dazzle White. For some reason, Purely White has not been listed on that site. Might be new because I found Purely White on this site with a current complaint date.

I ordered what was supposed to be a free 10 day trial of a theeth whitening product. Within 5 minuets a co worker told me the site was fradulant. I logged back on and tried to cancel my trial. The customer service # they provide is a recording that directs you back to the web site. You can email your request which takes them 1-2 days to respond to, allowing them time to fill your order against your wishes. Once they do respond they tell you to wait for your order,which can take up to 10 days, and then to call the number on the invoice to cancel. The number on the invoice is the exact same number you first called. On the 11th day they bill your credit card an additional $89.95. This company makes it impossible to cancel or return their product within the 10 day trial period. After your billed the $89.95 you can cancel and return the unused product for a partial refund. They claim the dollar differance is due to a restocking fee. How can they restock a teeth whitening pen that has been used? How can they keep getting away with this? Someone help!

I ordered a risk-free trail about 2 weeks ago. The trail cost should have been under $3, but I was charged $89.95 instead of under $3. Then I filing a complaint to their customer service. A day later they repond by my Purely White membership has been canceled and no future shipments will be make. They do not mention why they charged me $89.95 for item less than $3.This is fraud. I want my money back. Please stop them right away.

I ordered the pin purely white at 4.9 for a trial period only. My card was charged $89.95 and an additional $90.00. The numbers they give you, no one answers it. The website they suggest you go to -to cancel no one responds. This is a fraud! Someone please help prevent this from happening to others and help to get my refund back! I have been over charged for something that I did not order. My charge card is accumulating tax and interest.

I got a call from my credit card company saying that Purely White charged me $89.95 to my card. Credit company gave me a phone number to call. I called it but it just says to contact online mycustomerservice.net and then hangs up. You can't talk to a live person. I went to the site and you fill in the form and it says that it will contact you in 1-2 day. I did not want the membership. It said trial. That little tube they want me to pay $89.95 for. This is fraud. I want my money back, which I will put in dispute but what a hassle. Please stop them.

I ordered a teeth whitening 'pen' over the internet that was to cost only $4.95s/h..Today I rcvd an email(that I cd not reply to!)that I was charged $94.90,+89.90by Purely white +$79.95&$83.90for Health Cleanse, neither of which I ever ordered.None of these charges were made known to me..Steve @ Merrill Lynch Visa said they have ongoing disputes with this company as they are fraudulent.I want these charges abated but cannot get through to them..Pls do yr utmost to help me get refunded..I have also issued a complaint re "cleanwhites.com" as they have also charged my visa with excess unauthorized amts.