Marion of Hayward, CA, writes:
On 7/17/99 I used a Pro-Line product -- do-it-yourself hair relaxer kit -- on my hair which resulted in severe hair loss and scalp injury. I required immediate medical attention. I contacted the company the following business day (after the injury) and was verbally promised by Human Resources to be reimbursed for costs incurred seeking medical treatment, beauty salon treatments, and purchase of wigs.

Upon receipt of my letter and receipts I was contacted by Kemper Insurance (Concord, CA) that Pro-Line Corporation was their client and requested to provide a sample of the product, which I did. My telephone statement of what occurred when using the product was taken (tape recorded) and to submit additional receipts, etc. My costs totaled over $2000.

Kemper Insurance offered to settle my claim for $500. This is unacceptable. I want to pursue small claims against Pro-Line Corporation. I have exhausted attempts to find the Agent for Service of Process in California for Proline Corporation. The Secretary of state has no record of the company doing business in California. The Corporation is listed as Suspended by FTB (Fed. Tax Board).

I need the help of consumer affairs to locate the name of Pro-Line Corporation dba possibly under another name. Thank you in advance for your help.

I was advised by my dermatologist that my treatment was for chemical alopecia and would last several months. Many hair loss products (shampoo, conditioner, oils, hydrocortisone lotions, vitamins, etc.) were recommended and purchased. I was told the regrowth of hair and recovery process would be slow and need to be monitored. I have suffered pain, embarrassment at the hair loss (nearly bald) and emotional distress (wearing wigs for a year) because my job as a receptionist/secretary requires contact with the public - greeting visitors, etc.

First of all, Pro-Line Corp. is located at 2121 Panoramic Circle, Dallas, TX 75222. Their phone number is 214 920-2648. Second, the company may not have to be registered in California if their product is distributed there but the company has no other corporate presence, so that may be a red herring. Marion can check with the Clerk of the Court in Alameda County to find out how best to file service on a Texas company.

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